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Wow.... Customer Service 101?

FortKnox (169099) writes | more than 9 years ago

User Journal 32

Further proof of why some of the slashdot team would get annihilated in the 'real world' job market:

Taco states, from this article:
Update For for the dupe. Not going well. Appreciate all the hate mail. Really encourages improvement.

We indirectly line your wallet (being the audience that clicks the links on the ads), so yell at us. Maturity + Customer Service all in one!Further proof of why some of the slashdot team would get annihilated in the 'real world' job market:

Taco states, from this article:
Update For for the dupe. Not going well. Appreciate all the hate mail. Really encourages improvement.

We indirectly line your wallet (being the audience that clicks the links on the ads), so yell at us. Maturity + Customer Service all in one!

Wonder if Hemos will even care?

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32 comments

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Bitching about dupes? (1)

BandwidthHog (257320) | more than 9 years ago | (#12077682)

You must be ne--

*OWW*

What was that for!?!?!?

Re:Bitching about dupes? (1)

Planesdragon (210349) | more than 9 years ago | (#12085956)

Well, actually, He's just protecting his shtick [slashdot.org] .

"Wait, you mean to tell me that someone is prepetrating a fraud, on the internet, and using a false name to do so! INCONCIEVABLE!"

"You keep using that word. I do not think it means what you think it means."

Heh (1)

Otter (3800) | more than 9 years ago | (#12077714)

I liked this comment [slashdot.org] ...

Actually, what struck me about that story was how few "Dupe! DUPE! Taco, you moron, it's a dupe!" comments there were. Usually they comprise 80 of the first 100 posts, and this is a pretty distinct and recently-posted story. I'm surprised Rob picked this one to complain.

Re:Heh (1)

FortKnox (169099) | more than 9 years ago | (#12077782)

Maybe people decided to email him instead?

go easy on the dupes (1)

js7a (579872) | more than 9 years ago | (#12078466)

Dupes, by virtue of their duplication, often contain very much more high-quality comments than their original articles. A bunch of regular readers usually summarize or paraphrase the essential points of the highest rated posts in the original. I believe Taco and the other editors have noticed this pheonomenon, and that explains their attitude towards dupes.

Re:go easy on the dupes (1)

daniil (775990) | more than 9 years ago | (#12078634)

Dupe stories are good for karma whoring as well. On one occasion, i posted a comment copied verbatim from a previous story. As a reply to someone (jokingly) calling people to earn easy karma by copying comments from the original story. In the opening paragraph of my comment, i explicitly stated that i am accepting his challenge and that my post is a copy of another person's post. Yet, i still got modded up to +4 or +5.

Oh wah. (1)

grub (11606) | more than 9 years ago | (#12077732)

I've reported several dupes before they go live (I subscribe... go ahead, make fun) and have only seen a few pulled beforehand.

Re:Oh wah. (1)

GreyWolf3000 (468618) | more than 9 years ago | (#12078129)

If the dupe stories still get a lot of comments and views, then they certainly have a financial incentive not to pull them.

When dupes are just as active as regular stories, the editors don't have to bother finding a new story to put up.

Re:Oh wah. (1)

Otter (3800) | more than 9 years ago | (#12078825)

Honestly, I don't get why people freak out so much about dupes. The number of stories that are misleading or downright wrong strikes me as a more important issue, but what do dupes cost?

Re:Oh wah. (1)

GreyWolf3000 (468618) | more than 9 years ago | (#12079318)

Well I can find factually incorrect and manipulative content in virtually any news site anywhere, but most don't have problems with dupes. I agree that Slashdot articles are often less trustworthy than blogs written by barnyard animals, but dupes seem to be exclusive to /.

Re:Oh wah. (1)

wowbagger (69688) | more than 9 years ago | (#12079870)

I agree that Slashdot articles are often less trustworthy than blogs written by barnyard animals....


Hey - lay off the barnyard animals - their blogs are usually pretty damn accurate.

Except for the sheep.

Sheep lie.

Re:Oh wah. (1)

mekkab (133181) | more than 9 years ago | (#12080901)

I'm sorry, your post is far too mature of a take on the situation.

90% of DUPE complainers are like that SNL computer guy- all elitist (I mean 31337157!!!!111eleventyone1) and this is their chance to SHINE by pointing out the flaws of a place that they choose to come to.

Why people bitch about dups (1)

wowbagger (69688) | more than 9 years ago | (#12088919)

If Slashdot didn't offer a means to deal with dups - if subscribers were not offered a means by which to report problems with a story - then people would lose a great deal of their motivation to bitch.

However, the fact that it is possible to report dups before they "go live", and that people do so, and STILL the dups hit the main page, just serves to underscore how little the Slashdot management cares to improve things.

They would be better served to remove the reporting link as it does not seem to have any meaningful purpose - however, having offered it once, removing it now would be worse in that people would then bitch about not being able to report dups.

Just as people gripe about poor moderation, poor story choice, and poor standards compliance - since Slashdot claims to "support" things yet does not actually do what is needed to support these things, it rankles people's hypocrisy sensors.

Some people think the best way to solve this problem is to call attention to it, loudly and continuously, until the /. crew get so tired of the complaints they do something meaningful about it. Others feel the best way to solve the problem is to try to submit dup stories, perform bad moderation, troll, and otherwise exploit the failings of the system in hopes of creating an untenable situation and forcing the /. crew to fix it.

I assert neither course will solve the problem - Rob and Co. have demonstrated an Elite Champion level of mastery of the art of ignoring anything they don't like. The only thing Rob will notice is when the pageviews on /. begin to drop significantly - and that will happen only when some other site grows enough of a base to get enough stories to be worth reading on a regular basis.

And this, of course, is a Catch-22: for a site to grow its user base, it must have stories. To have stories, it must have enough of a user base to get enough submissions.

So until Unread, or Technocrat, or .* gets enough stories to get enough readers to get enough stories....

I guess the first step is for folks like us to stop submitting stories to /., and to submit them to Technocrat (and Unread when it goes online).

look right (1)

blinder (153117) | more than 9 years ago | (#12077825)

but how's unread coming along, and the foto contest?

/blinder scurries under desk -- lobbing crumpled pieces of paper at josh

Re:look right (2, Funny)

dead sun (104217) | more than 9 years ago | (#12078616)

/blinder scurries under desk -- lobbing crumpled pieces of paper at josh

It is dark. Blinder is eaten by a grue.

Re:look right (1)

daniil (775990) | more than 9 years ago | (#12079432)

Blinder is eaten by a grue.

Wow, that's the first time i've ever seen this happen to anyone. He must have been heavily cursed and/or Doomed.

Re:look right (1)

elmegil (12001) | more than 9 years ago | (#12082680)

Nah, he was just adventuring without a lamp.

Them's were the days... (2, Funny)

Safety Cap (253500) | more than 9 years ago | (#12082956)

(sniff)
You are in a maze of twisty passages, all alike.
> TURN OFF LAMP
The Lamp is now off. It is pitch black.
> W
It is pitch black. You are likely to be eaten by a grue.
> W
You have been eaten by a grue!

You have died.

Play again (y/n)?
N

C:\>_

Michael is gone (1)

johndiii (229824) | more than 9 years ago | (#12077918)

And you're still here. That's at least one positive. :-)

But you're right about their general attitude.

Re:Michael is gone (1)

Em Emalb (452530) | more than 9 years ago | (#12078062)

what happened to Michael?

They finally get tired of him or is he off doing other stuff?

Inquiring minds wanna know.

Re:Michael is gone (1)

daniil (775990) | more than 9 years ago | (#12078191)

The rumor is [slashdot.org] , they got tired of him. Apply salt where necessary.

Re:Michael is gone (1)

FortKnox (169099) | more than 9 years ago | (#12079095)

The comment about him being fired and moved to canada and such seems pretty flaky. But he was removed and no one really knows why. But he is officially gone, which makes the frontpage a little more readable (which really isn't saying much)...

Re:Michael is gone (1)

turg (19864) | more than 9 years ago | (#12082044)

Also, he has been completely removed -- he doesn't appear on the Editors page. There are editors who haven't posted in this millenium who are still on that page.

This one is interesting (0)

Anonymous Coward | more than 9 years ago | (#12077972)

Divorce time? [slashdot.org]

Not sure (1)

HokieSeas (560745) | more than 9 years ago | (#12078001)

if this is completely related, but I have found myself more interested in the little community of people around slashdot then most anything else found here.

The front page? Bah. I am not really into coding, or getting that technically involved with my computers, which make up most of the users and articles. I use computers, I can maintain them, but I am a civil engineer. I work with concrete, steel, water, pipes, sewage, lakes, rain, etc. Anything that pops up on the front page that actually interests me, I have typically found a few days before on other sites I frequent, so I stopped reading the front page. Actually, maybe it has been sometime last week since I have been to the front page. I do pass by there every once in a while.

Re:Not sure (1)

dead sun (104217) | more than 9 years ago | (#12078733)

I'm a hardcore computer nerd and the front page is marginally interesting. I generally just read the blurb, grab the main topic, like "X did Y", and continue on my way. I'll read the comments if the topic is of interest, laugh at the trolls and the clueless, and carry on. I'll read the story only if I think it's really neat, so maybe one a day tops. I don't post much to the front page anymore. To me the front page is just a news accumulator; I can find one of those anywhere. Half the stories I find interesting are posted to Fark first anyway.

I read the journals, and the social network here, a bunch of nerds, is what keeps me coming back I think. There's some real crap that gets slung about, but it's mostly interesting, even if much of it is only slightly technical. I don't care much for purely social areas like blogs, because there's nothing else to do. However, any well managed site with a journal system and tech news could replace Slashdot for me. *cough*Unread*cough*

Re:Not sure (1)

robi2106 (464558) | more than 9 years ago | (#12081291)

This post was the first time in a few days that I actually looked at the front page. I used to just read the linked articles, but now I don't even do that anymore.

I find the stuff going on in the journals way more fun. Just turn on notifications and then sit back and enjoy a more interesting environment.

jason

For for? (1)

tomhudson (43916) | more than 9 years ago | (#12078009)

WTF is a "For for"? Any relation to a "two-two"?

(my guess - the duping is a congenital condition)

Re:For for? (1)

robi2106 (464558) | more than 9 years ago | (#12080727)

hey now... cut some slack. That was just a typo in the Update to a duplicate article.

That or else an incitefull and witty way to include a "dupe" in the announcement about how this was a dupe. Recursive dupe?

jason

Re:For for? (2, Funny)

gmhowell (26755) | more than 9 years ago | (#12081942)

Those responsible for sacking those responsible for the credits have been sacked.

Financial incentives? (1)

turg (19864) | more than 9 years ago | (#12082129)

We indirectly line your wallet

Not really. Let's review slashdot history:

When slashdot was acquired by Andover [slashdot.org] , (1) Taco got millions, (2) Taco and Hemos were guaranteed that they would remain as editors and have "complete and total creative control."

So he really has absolutely no financial incentive to do anything other than whatever he feels like.

Don't forget, (1)

Scott Lockwood (218839) | more than 8 years ago | (#12094008)

this is the same open source 'advocate' who, when asked about opening up the code to slash (back before the very first release) said something to the effect of, "Every time someone askes me when the code is going to be opened, I am going to hold it back one more day."

Customer service has never been Rob's strong suit.
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