ElleyKitten's Journal: WTF?

I hate people sometimes.

So, I removed spyware and viruses from this woman's computer and added firefox (and I didn't even hide the IE icons) and now I've broken her computer. Why? Because she can't connect to some random wireless network that she *knows* is there. It, of course, isn't her fault that she doesn't know how to connect to a wireless network or want to listen to me help her with it. It's my fault. And Firefox's fault. Even though Outlook can't connect to the internet either, it's firefox's and my fault, not outlook's and her disablity to comprehend any thing about computers. *sigh*

So she's calling me up at 4, and I better be about to fix it.

I hate my job.

PLBKAC!

[maotx]

I would have simply responed, "If you can explain to me how installing a new application that DID NOT remove anything breaks everything, I will admit that Firefox did it."

Just a simple question that makes them reliaze that they no shiat about what is going on and that they should just trust that you know what you're doing. You're being paid to do what you know how to do. Tell them to fix it themselves if they think they know what broke what. When they remove Firefox and the problem is still there they

Re:PLBKAC!

[ElleyKitten]

I wish that would have worked, but when she got home and was able to connect there she found IE and now she thinks everything works since she stopped using Firefox. It doesn't work because she finally figured out how to connect to the internet, it works because she's not running Firefox. Now, whenever I bring up Firefox and how it might work now that she has an internet connection, I get the condescending voice "Firefox doesn't work. I don't use things that don't work."

Grr.