Spinlock_1977's Journal: No Support for Linux users says Time-Warner NYC

Linux/Security
No Support for Linux users says Time-Warner NYC

I called Time-Warner for the 4th time about this months-long problem of my high-speed internet connection cutting out four or five times a day (for a minute or so). They told me to connect my Windows box directly to the Internet - bypassing my Linksys router. No way I said - it may get compromised (it's a fully-patched Win 2K box). I offered to connect my Linux box (a fresh Slackware 10.2 install) directly, and they said "no way". I went round & round with the guy, even asking, at one point, if he realized this conversation was being recorded. He wouldn't even run some of the tests to help ME diagnose the problem.

If you don't use Windows, Time-Warner's Tier-3 "National Help Desk" - and I suspect the lower level tiers - will refused to support you. Why isn't Linux supported? Makes me wonder if they support Apple. Also makes me wonder if Microsoft has some weird corporate toe-lock on Time-Warner - somehow encouraging their Road Runner support group to drag their saggy corporate asses on Linux support.