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Just had to vent about HP's BS!

ericrost (1049312) writes | more than 7 years ago

Linux Business 4

Ok, here's the email I got after asking if HP would fix the well known problems with their BIOS on the Pavilion dv9000 series of laptops like they did on the dv6000 series:

HP Chat Support Experience Follow-up (KMM16293709V71550L0KM)

Dear Eric,

NOTE: Please do not reply this email .

Ok, here's the email I got after asking if HP would fix the well known problems with their BIOS on the Pavilion dv9000 series of laptops like they did on the dv6000 series:

HP Chat Support Experience Follow-up (KMM16293709V71550L0KM)

Dear Eric,

NOTE: Please do not reply this email .

This is Veronica, from HP Total Care. This email acknowledges your
recent chat support experience. Unfortunately, we have been unable to
communicate with you as we would have liked. We apologize for the
inconvenience caused.

I would like to inform you that the BIOS update is provided depending
upon the operating system installed on the notebook.As HP supports and
recommends Microsoft Windows XP and Windows Vista on its notebooks, we
will not be able to provide you correct BIOS update for the Linux
operating system.
Thus, I suggest you please contact the support for Linus OS , so that
they will be able to provide you the correct BIOS update that is
compatible for your OS.

We are committed to helping you with any questions about your HP
Pavilion Notebook. We encourage you to visit the following Web site to
initiate another chat session with one of our support specialist:

We are available 24 hours a day, 7 days a week to serve you.

Regards,

Veronica,
HP Total Care.

Now, may I just close by saying what a complete and utter load of horse shit. There is ABSOLUTELY nothing OS dependent in a correctly implemented BIOS........

HP Sucks... I will never buy another product from them as long as this is the attitude they give their users who don't subscribe to the Microsoft lockin.

If anyone is a lawyer, isn't this the crap that M$ got their asses sued for a few years back?

I'm buying hardware from them and expecting that they will fix problems with their hardware.... /rant

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Tell HP what you think (1)

wookieburgers (1085803) | more than 7 years ago | (#18658557)

Please let HP know what you think about this. Here is the text of the letter I sent them through their email form. We can try to change their minds if we let them know how we feel.

Go to http://www.hp.com/hpinfo/execteam/email/hurd/index .html [hp.com] and post the following text, or write your own:

It's interesting that a representative from your own company would say, "There's a growing demand in the marketplace for more open source solutions."
Source: http://trends.newsforge.com/article.pl?sid=06/01/2 0/1642256&tid=138&tid=17&tid=2&tid=74&tid=132 [newsforge.com]

And interesting that a survey revealed, "More than 70 percent of the respondents said they would use a Dell system with the Linux OS for both home and office use."
Source: http://www.newsfactor.com/news/Dell-Promises-Linux -on-PCs-Coming-Soon/story.xhtml?story_id=131007PF7 Y0O [newsfactor.com]

And even more interesting that your service representative would say, "HP supports and
recommends Microsoft Windows XP and Windows Vista on its notebooks."
Source: http://slashdot.org/firehose.pl?op=view&id=127375 [slashdot.org]

So, do you guys just not really mean what you say? Don't you get it? You're going to miss out on a MAJOR shift in computer usage if this is your official stance. You get that your customers are buying HARDWARE from you, right? You don't make the software and you have NO RIGHT to tell us what OS you will support for the HARDWARE we buy from you. Screw Microsoft and everyone who supports them, including you. I will never even consider buying an HP now that I see how you refuse to support your own machines. If you can't provide your customers with a working BIOS, you'll find you have no customers.

Microsoft's attempts to take over the software market are wrong, and you're going to find yourselves on the losing side of this war if you attempt to align yourselves with them.

Please immediately issue the BIOS corrections for the dv9000 series of laptops per the user complaint detailed on slashdot above. Furthermore, please immediately issue a press release announcing your support of Linux. You owe your customers no less. If we fork over our hard-earned money on a machine, for the machine itself and not its content, what do you care what OS we run? You are making a huge mistake not supporting Linux, which everyone knows is a far more secure and far superior OS in comparison to anything Microsoft has ever attempted. If your customers decide to protect themselves from the disgusting security problems associated with any OS Microsoft has ever developed, who do you think you are to say they can't?

I am certain you will lose significant business over your decision to recommend Microsoft. Get with it. Linux is what's next, and you're poised to miss the huge business opportunity that presents, while Dell, your competitor, rakes in the cash.

What is the actual problem? (0)

Anonymous Coward | more than 7 years ago | (#18658819)

What is the problem with the dv9000 BIOS that you want HP to fix?

Re:What is the actual problem? (1)

ericrost (1049312) | more than 7 years ago | (#18658891)

Broken APIC implementation. Google the laptop and APIC, read and enjoy.. its a well known flaw.

Re:What is the actual problem? (1)

ericrost (1049312) | more than 7 years ago | (#18658911)

and FYI, that email was after they hung up on me in the live chat after simply asking if they were going to release a BIOS update and describing the problem (that you must disable the APCI and assign irq's by some other means, which is not as reliable). They won't even discuss the fact that they have released updates to their dv6000 notebooks that addressed this exact issue.

They simply said in the chat that they were trained for Windows operating systems. Then came the email.
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