Journal twitter's Journal: Microsoft Falls Behind in Customer Satisfaction Index. 1
Microsoft has fallen 4 points to 70% in the lastest ASCI survey.
Microsoft was level with the rest of the software industry in consumer satisfaction levels a year ago, when it debuted on the index: now it's behind. The index surveyed 80,000 consumers, sampling 200 companies in 40 industries. Chris Fornell, a University of Michigan professor and director of the ASCI, reportedly said a backlash among jaded consumers to Microsoft's launch hype one reason for the slip
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The average for all other software surveyed is 75% Waiters and delivery men are doing a better job than other sectors which score about as well as software does.
Good news. (Score:2)