Channard's Journal: Microsoft still unable to organise piss-up in brewery.

It's been nearly a month since I posted this entry about Microsoft's inability to remove my credit card from my X-Box Live Account after eight or nine months. And you know what's happened? Nothing. The card still hasn't been removed. So I decided to get an address to put a complaint in writing. Or rather, tried to. I emailed Microsoft to get the address. Who promptly told me to phone in. No, I've been along that avenue and got nowhere. So I emailed back. Again, the same response. I emailed a third time. This time, something different - I got an email stating they had reviewed my email and should use their FAQs or automated help agent. Bloody hell.

So, I called up Microsoft once more, asking for a complaint address. The agent told me there was no address to write to. 'So, there's no physical address for Microsoft's customer service department?' I asked. 'No, you can only email us', he replied. So I'm throwing this out there. Does anyone have a physical address - in the UK - that I can write a complaint to, detailing what's going on? I've certainly got nowhere with Microsoft's phone and email support at all.

try these

[tqft]

The phone book
http://www.thephonebook.bt.com/publisha.content/en/search/business_by_name/search.publisha?BusinessName=microsoft&x=0&y=0&Location=LONDON&OriginalLocation=london&Range=xloc [bt.com]

and map link is being filtered by /.

Work near there? Drop it off by hand.

Another source
http://www.microsoft.com/worldwide/phone/contact.aspx?country=United%20Kingdom [microsoft.com]

"Microsoft Limited
Microsoft Campus
Thames Valley Park
Reading
Berkshire
RG6 1WG
UNITED KINGDOM"

Also
http://www.microsoft.com/uk/about/offices.mspx [microsoft.com]

S

Story so far..

[Channard]

I did eventually find this after doing a search on Yell.com and sent them a letter, which they got today. As to who it was addressed to, I address it to escalations. Don't know if anything will come of it, but at least it's based in the UK.