rcpitt's Journal: Network Solutions' Lack of Browser Support

I've been running my own DNS servers "forever" - many of the domains are from our days as an ISP back in the late 1980s.

Recently I had to change the IP address of one of my core servers - one of the ones whose address is actually registered so that other domains can have our servers only listed by name in their zone records.

This domain has always been registered with Network Solutions. It's old and stable.

So I logged on to the www.networksolutions.com site and logged into my account - and went looking for the "manage DNS servers" page. All I found were pages that linked to ways to move my DNS to Network Solutions' own DNS - not what I wanted at all!

So I called their support line. A sweet young thing, after walking me through logging in again and clicking on the "Domains" menu item on the left - to display additional menu items. Everything was there except the "Manage DNS servers" item. She read me out the URL that I needed and I manually typed it into the browser bar. Fine - but what about the missing menu item?

She said she'd started a trouble ticket. About an hour later I got an e-mail telling me exactly the same as the sweet young thing had - 'When you login to accouint(SIC) manager, please click on "Domains" and beneath you will see options. the second option will be "manage name servers".' So I sent them a screen capture of my browser window showing that there was no such menu item. Following is what I got back:

Dear Richard Pitt,

The issue you reported to Network Solutions on 2/3/2009 06:25:43 AM and assigned Service Request 1-384655708 has been completed and closed.

This response is regarding your concern that you are unable to see the "manage name servers" tab in your account manager using the browser Mozilla Firefox and IE7.

Our account manager is designed and test in IE6 and some browsers may not present all options. If you need a change made, please call our customer service group and they can assist in performing the name server update.

Thank you for your patience.

We hope this update has been helpful. However, if you have any additional questions, or feel that the issue has not been completely addressed, please do not hesitate to email our Technical Support Department at [e-mail] or call us at 1-866-391-HELP (1-866-391-4357). If calling from outside the U.S. or Canada, please call 570.708.8788

Sincerely,

RUDY004

Network Solutions Technical Support

Now I don't know about you, but I don't have a copy of IE6 hanging around. None of the Windoze virtual machines I use have it. The one real Windows box I have does not have it.

All have been updated to IE7 but all have Firefox as the default browser.

Don't you think that THE primary domain purveyor on the internet should support something recent and secure, not to mention something that by default supports the latest root certificates for their secure pages.

Try

[Captain Splendid]

Changing the user-agent string in FF to call itself IE6. Might work.