Sylver Dragon's Journal: UVerse the continuing saga

In my last long winded rant, I had this line towards the end:
My current DSL service is still working; but, that should go away soon, I hope.
Really, it's there, just skip the boring crap in the middle and you'll see it.
Well, it turns out that my hope was in vain. It's been a week (granted Thanksgiving week, so I'm willing to let it slide a bit) and we still have internet service from our old ISP. So, I finally decided that it was time to check up on it and find out what the hangup is. I went on the DSLExtreme website and looked at my account status, which is still 'Active'. I then looked at my service ticket history (ya, they really have the full thing back to 2003 when I signed up, kinda cool) and the Cancellation ticket was marked 'Closed'.

Now, as Degrees pointed out service departments want tickets closed. And as tqft added they will do anything short of murdering the customer to do it (and I'm not sure I'd put that past some departments..which reminds me, where's my shovel? I need that in my server room.) So, I shouldn't have been too surprised about the way it worked out; but then, I once had this crazy idea that ticket tracking is a useful tool for moving an issue through the resolution process, not just another useless metric to figure out whom to fire. I guess I really do just suck at management.

Anyway...I called up DSLExtreme's customer support and got a nice, if sleepy sounding rep who 'checked into it' for me. I guess the way their system works is that as soon as the cancellation is sent though to the 'cancellation system' (which I think may be a round container marked 'Rubbermaid') the ticket is closed. A bit more 'checking' (which I think involved 'uncompressing files' from the Rubbermaid brand 'cancellation system') and he gave me an uninstall date of 12/2. He also said I should receive an email soon with that uninstall date. I thanked him, and hung up. Less than an hour later, I receive an email from them stating that my 'Cancellation Date' is 11/23 (the day I put in the order). I guess the rep ran the 'fuck, he actually means it' app to continue the process.

So, this morning, my cell phone starts vibrating on my desk and I did like any sane person at work does and ignored it. It's a personal cell, not a work cell, and I do occasionally feel guilty about taking personal calls on work time. Besides, I didn't recognize the number which usually results in someone testing me to see if I have learned Spanish yet; while it's on my 'to do, eventually' list, I am still stuck with just two languages: English and bad English. Once I finally hit a good point to take a bit of a break, I checked my messages and Lo and Behold! It's the nice rep from AT&T calling to say that she had checked on my current internet service and they had given her the shut-off date of 12/2 and that she would put the order through once the line is clear. Damn, I guess if you go around the departmental phone merry-go-round a couple of times they start to get serious about customer service, major kudos to Kim at AT&T's Sales department. I must admit, the cynic in me had written off her promise to keep up on it, some days it's very nice to be wrong.

So, once more into the breach...er, holding pattern. With luck I should be without internet at home come Wednesday and the internet will be down one semi-anonymous asshole for a while.