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Fuck you, AMD.

drinkypoo (153816) writes | more than 3 years ago

AMD 7

I have a Gateway netbook with R690M chipset and Athlon L110 processor. The latest driver for Windows 7 won't let me set scaling options, and I get no scaling at all when an app opens fullscreen. I can open the same software on the same hardware but in Wine (instead of Win7 x64) and I get scaling! Unfortunately, months have gone by but the open source video driver produces graphics corruption on this hardware, so I can't just run Linux (which doesn't have proper multitouch for Synaptics anyway

I have a Gateway netbook with R690M chipset and Athlon L110 processor. The latest driver for Windows 7 won't let me set scaling options, and I get no scaling at all when an app opens fullscreen. I can open the same software on the same hardware but in Wine (instead of Win7 x64) and I get scaling! Unfortunately, months have gone by but the open source video driver produces graphics corruption on this hardware, so I can't just run Linux (which doesn't have proper multitouch for Synaptics anyway, at least until Synaptics releases their driver suite to end users, assuming that should EVER happen.) And of course, I can't be SURE that I've got the latest driver, because AMD only provides drivers for my hardware to OEMs. AMD produced this hardware and supports it ONLY FOR VISTA, and they abandoned it between Vista and Windows 7.

I can no longer purchase any hardware from AMD because I cannot trust that they will support it.

Good-bye, AMD. I have bought all my CPUs from you and always made an effort to purchase systems with AMD processors when I have been in charge of purchasing decisions. You have shown yourselves to be untrustworthy. I'm done with you.

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About right... (0)

Anonymous Coward | more than 3 years ago | (#34973634)

I abandoned them years ago - their support for their equipment is half-assed, and I always ran into little problems that no one ever had solutions for.

That's the problem with Wintel architecture (1)

Servo (9177) | more than 3 years ago | (#34974198)

its a moving target with too many variables.

And really.. I wouldn't blame AMD for your woes. You bought hardware from Gateway, not AMD. They released it with the intent of supporting Vista. It supports Vista, and you chose to put a different OS on it. Not AMD's or Gateway's fault for that.

Re:That's the problem with Wintel architecture (1)

PopeRatzo (965947) | more than 3 years ago | (#34974818)

Not AMD's or Gateway's fault for that.

It's very specifically Gateway's fault, and more generally AMD's fault.

If you make a product and you've got drivers that will allow your customers to run more up-to-date operating systems, you should make them available to consumers of your product. It wouldn't cost AMD or Gateway anything to do the right thing. In digital music hardware, you commonly see companies release drivers for legacy products and make it clear that they are provided without any guarantees as to suitability.

"Fault" is a loaded word. It's more appropriate to say that AMD and Gateway are very poor when it comes to customer service, and that should be taken into consideration when purchasing hardware. When you're in a competitive business and you can provide a service to your customers at little or no cost, you should provide that service or be prepared to deal with customers who skip your product next time around.

Re:That's the problem with Wintel architecture (1)

drinkypoo (153816) | more than 3 years ago | (#34975302)

Well, that's certainly much more eloquent than my title.

The center of my discontent is that you typically expect a chipset to support more than one operating system. AMD supported Geode better than this, and it was marketed not just as some sempron or something but as Athlon 64 and Mobility Radeon. When I get nVidia I know (these days) that I will be able to download drivers from nVidia and get going even if it's a QuadroFX.

God, I sound like an nVidia shill. Somebody pay me.

Re:That's the problem with Wintel architecture (1)

el americano (799629) | more than 3 years ago | (#35010762)

"Well, that's certainly much more eloquent than my title."

I, too, thought you may have underutilized your vocabulary with that headline. Let's not forget to blame Microsoft for an irredeemable OS release that nobody would want to stick with. You took a bit of a risk buying anything with Vista on it.
 

Re:That's the problem with Wintel architecture (1)

drinkypoo (153816) | more than 3 years ago | (#35020866)

I, too, thought you may have underutilized your vocabulary with that headline. Let's not forget to blame Microsoft for an irredeemable OS release that nobody would want to stick with. You took a bit of a risk buying anything with Vista on it.

NO, NO, A THOUSAND TIMES NO. The hardware vendor is responsible for producing the drivers. Normally when a new Windows comes out, a chipset still included in shipping products will receive drivers for the new revision. This has been the case for literally every PC I have ever owned long enough to go through a Windows upversion. Indeed, it has been the case with multiple AMD chipsets.

Unfortunately, AMD HAS NOT PRODUCED THESE DRIVERS. It is SIMPLY NOT POSSIBLE for Microsoft to produce these drivers for AMD products. Even more unfortunately, it does not appear to be possible for AMD to do it either. They abandoned this hardware to Vista. There are no drivers which work properly with any OS other than Vista. On Linux, fglrx does not support my hardware at all, and the ati driver has caused video corruption for more than a year now, with no clear path to report a bug. AMD deliberately ended their support for my hardware while it was still shipping and apparently hasn't given enough information away to support my hardware, so NO ONE SUPPORTS MY HARDWARE on anything other than Windows Vista.

Finally, there is NO WAY IN WHICH IT IS REASONABLE TO EXPECT HARDWARE TO BE SUPPORTED BY ONLY ONE WINDOWS REVISION. Even Via doesn't fuck up this bad. This is AMD's fault, and AMD's alone, and I will hold AMD solely responsible for the fact that my hardware works only with Vista. I am done buying AMD CPUs; I am done buying AMD chipsets; I am long since done buying AMD video cards. Any system which includes any of these is no longer in the running in any case where I am making a purchasing decision, personally or professionally, because I can not trust them to support my hardware (again, while it is still being sold!) during its normal lifetime.

I had no intention of continuing to run Vista on the machine when I bought it, so that is a red herring.

So? (1)

Captain Splendid (673276) | more than 3 years ago | (#34974394)

Going Intel? Fuck that. I'd rather get smacked around a bit than wake up in a bathtub full of ice with a kidney missing.
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