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Real Life Tech Support #1

mmol_6453 (231450) writes | more than 11 years ago

Technology 4

I do tech support for a local ISP, and frequently get calls that frustrate me. Some of them are the obvious "My computer has to be plugged in?" questions, but some of them take me by surprise. I'll post those to my journal as I have them.

Here's the first:

It's calls like the one I just dealt with that make me understand how some tech support guys joke about wanting psychological hazard pay.

I do tech support for a local ISP, and frequently get calls that frustrate me. Some of them are the obvious "My computer has to be plugged in?" questions, but some of them take me by surprise. I'll post those to my journal as I have them.

Here's the first:

It's calls like the one I just dealt with that make me understand how some tech support guys joke about wanting psychological hazard pay.

I got a call from (removed), and was shortly put on hold for five minutes. When he came back, it took ten minutes to figure out that he was complaining that Yahoo Instant Messenger wasn't working, and that he was blaming it on us.

Half an hour more to figure out that none of their internet settings were incorrect, and that the problem was with the Yahoo software. I told him he'd need to reinstall the software. He said, "yeah, a friend told me that."

Grrr

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4 comments

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3 Dead Trolls In A Baggie (1)

intermodal (534361) | more than 11 years ago | (#5956173)

you have of course heard their internet help desk sketch at www.mp3.com/deadtroll , right?

Re:3 Dead Trolls In A Baggie (1)

mmol_6453 (231450) | more than 11 years ago | (#5957167)

Yup. And all of their other stuff. :)

I prefer UserFriendly [userfriendly.org] , for my daily humor fix.

Re:3 Dead Trolls In A Baggie (1)

intermodal (534361) | more than 11 years ago | (#5960060)

yep...right on.

Wow... (1)

Teknogeek (542311) | more than 11 years ago | (#5970208)

I'd say you were lying, except I have my father.

He gets ANGRY at me when I try to help him...AFTER he asks me for help.

I'm too young to be a BOFH.
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