Journal Yosemite Sue's Journal: Getting it right 3
I had a pleasant surprise dealing with a government service the other day. (Never thought I'd say that!*)
In Ontario, there is a network of self-serve ServiceOntario Kiosks. These kiosks look like bank machines, and I've seen them in a few malls. I never had a reason to use one before last week, when I moved. The kiosks allow you to order personalized license plates, renew plate stickers, pay fines, get a driver's abstract, renew your "outdoor card"**
Changing the address for my driver's license and health card was amazingly easy. It took me under five minutes to change them both! The only moment of confusion I had was when it asked for my street number. I wasn't sure if it wanted only the number, or the number and name
This is just the sort of thing I think is a great example of appropriate use of technology. The location was convenient, I didn't have to worry about the hours of operation. I didn't have to wait in line in a dingy building, or get served by a harried civil servant. It was straightforward to use it.
Anyhow
* j/k - I've had both good and bad experiences dealing with government offices.
** What is an "outdoor card"? A hunting/fishing license?
Yay for ServiceOntario Kiosks (Score:2)
Re:Yay for ServiceOntario Kiosks (Score:2)
Do you know how long have these kiosks been around? (I have only lived in Ontario for a couple of years now.)
YS
Re:Yay for ServiceOntario Kiosks (Score:2)