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fnIBook DIED, i begin my ordeal with apple care

Numeric (22250) writes | more than 10 years ago

Apple 0

11/16/2003 approx. 1am:
my friend plugs in his 15gb iPod to my 600mhz iBook so he can charge it overnight.

11/16/2003 morning:
my iBook is dead. i manually reboot and hear the startup tone but the LCD is still black. this same problem happened to my friend and i actually witnessed it, so i kinda have an idea that the logic board is dead.

11/16/2003 approx. 1am:
my friend plugs in his 15gb iPod to my 600mhz iBook so he can charge it overnight.

11/16/2003 morning:
my iBook is dead. i manually reboot and hear the startup tone but the LCD is still black. this same problem happened to my friend and i actually witnessed it, so i kinda have an idea that the logic board is dead.

11/16/2003 morning: i call apple care and they run me through some test and my ibook is still dead. they said they can mail out a package to me, so i can send back my iBook. I tell them that there is an apple store near me and I will take it there to see if they can do anything.

11/16/2003 early afternoon: the guy at the apple store says there is nothing to do and that they can send it back, i said, that's okay, i will just mail it back to myself. i wanted to have the ibook sent from my work place and then delivered back to my work place rather than go to the apple store to pick it up.

11/16/2003 afternoon: the apple care guys says that they will send out a package to me and i might get it Monday or Tuesday because their database is being updated. (note to self: if you hear "our database is being updated" or "i need the key" hangup or leave the store. these are synomyns for "kiss your shit goodbye")

11/17/2003: no package

11/18/2003: i call apple and they say that the package was never sent out but they will send it today.

11/19/2003: i called airborne express to see if i will get my package, they said that its still in transit and i will get it tomorrow 11/20/2003

11/20/2003 lunch time
i entered my tracking number:

"11/18/03 7:23am Picked Up by Airborne. Shipper's Door"

so i called them because i have seen this same screen for the past few days. the guy tells me that the package hasnt even been shipped out of their warehouse yet. IE its fucking lost man! the package was suppose to be sent overnight. fuck it. i will have the apple store, deal with it.

11/21/2003:
went to the apple store dropped off my ibook and asked the apple ppl to take of it.

11/23/2003:
called apple and asked if my ibook was fixed. he replied that apple doesnt receive shipments on the weekends

11/24/2003:
apple has rec'd my iBook and i have been refresing the page looking for status "repaired"
sons of bitches!

11/25/2003:
sweet...got my ibook back! everything is good again!

--
my ibook died. my friend's died the same way and he got his back in three days. of course, i won't get back mine for three weeks! (that is just speculation though).

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