Chacham's Journal: Verbiage: Umbrella fixed

A good umbrella is always appreciated. I've gone through a few, and lately purchased my second Shedrain umbrella from Amazon to replace the first that i had lost.

Somehow, this one managed to break before i could lose it. It worked perhaps once, but then would no close properly and was broken on one part. So, i sent an email to Shedrain asking for help:

I bought item 2052-CHAR on 3/19/14. (http://www.amazon.com/gp/product/B007NDTFGM/ref=oh_details_o00_s00_i01)

Starting with the second use, one of the metal joints that extend the canopy detached from the rest and the umbrella no longer open or closes properly. ( i apologize for the poor explanation, i do not know how to explain it.) I can send a picture if you would like,

Is there a way to fix something like that? I would like my umbrella to work again. It's a pretty neat umbrella.

That same day, i received a reply:

Hello,

Please send a few pictures and I will see how we can help.

Thank you,

I responded with

Sure, attached are pictures taken from my phone.

And here's a video on Youtube: http://youtu.be/Ll96m4v99ng

I love my mac. :)

If you want any other images, just ask.

And attached 7 images. To which he responded:

Hello,

Thank you for the pictures. I do not think you would be able to repair the umbrella. Please send it to the address below and we will repair/replace it and ship it back to you.

ShedRain Corp
Attn: Dept W
8303 NE Killingsworth
Portland, OR 97220

Please let me know if you have any questions.

Thank you,

I sent it in a little bit later and received back a fixed umbrella. Not only was the broken part fixed, they added a number of hooks between the two coverings. So far, it is working nicely. My only cost was the price of shipping it to them.

It seems they gave back the same umbrella because my name, address, and phone number were still on the handle (taped on sheet of paper).

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When i post the emails i send, i am "afraid" that i sent something silly, or feel apprehensive about sharing the personality i add to my emails, which can change by whom i am sending it to or simply the mood i am in. I know it's not a problem (until someone proves me wrong in the comments :) ).

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Unrelated side note Started Book 5, Chapter 9 in LoTR.