Bull999999's Journal: Don't get mad, get even

If you get screwed by a company, don't just sit there and be mad. Even if that company is a gaint mega-corporation, you have the resources do make things right.

You can start by complaining to the customer service rep. From my experience with working at retail stores, I know that even low level employees have certain leeway in making the customer happy. If that doesn't work, post your complaint at Planet Feedback. Management of many large corporations regularly view that site and you may even receive a response from the upper management. If they don't responded, your complaint will at least serve as a warning to the other consumers.

Conversely, post compliments of companies that do care about their customers as a service to the consumers who are sick and tired of being mistreated. This will encourage other companies to better treat their customers or risk losing sales, ultimately leading to loss of profit.

Think of those mega-corps as dogs. Punish the bad behaviors and reward the good behaviors. Otherwise, they will piss on your pants. Oh, and that goes for the dog, too.