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Netflix Woes Mean a Gap In Shipments

timothy posted about 6 years ago | from the oxygen-delivery-plans-on-hold dept.

Bug 239

Loopback writes "It appears that I'm not the only one waiting for my NetFlix movies. It seems they are being bitten in the rear by their home-grown proprietary inventory management system. 'Netflix has been facing shipping delays and outages in its distribution centers for the last two days and is fumbling to find a fix. The tab is roughly $1.8 million to $3.6 million in revenue a day.'"

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Fist Prose (-1, Offtopic)

sexconker (1179573) | about 6 years ago | (#24608353)

Fist Prose

Re:Fist Prose (-1, Flamebait)

sexconker (1179573) | about 6 years ago | (#24608391)

I don't know how the tab can be $x per day in revenue. Are people calling in daily saying "I'm quitting because of the delays!"? I doubt it.

Most Netflix users are mindless fat slobs who wouldn't notice a few days of delay. They choose Netflix not because of the selection, speed, or price, but because they will never have to pay a late fee when they forget to return that DVD they got 3 months ago.

Us nerds get on Netflix / Blockbuster Online / etc. depending on what gets us the most number of movies per dollar as we rip them to our hard drives / burn copies.

We're Sorry DVD Shipments Are Delayed (5, Informative)

stak (3074) | about 6 years ago | (#24608419)

Dear xxxxxxxx,

Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team

Re:We're Sorry DVD Shipments Are Delayed (1)

sexconker (1179573) | about 6 years ago | (#24608449)

Well there you go.

What constitutes "delayed" is another issue entirely though - I've had times where I've waited up to a week for stuff (readily available) to ship from my queue.

Re:We're Sorry DVD Shipments Are Delayed (1)

Ice Wewe (936718) | about 6 years ago | (#24609069)

Perhaps the Netflix inventory system runs on a virtual machine, in which case, the outage may be caused by this [slashdot.org]

Re:We're Sorry DVD Shipments Are Delayed (1)

JWSmythe (446288) | about 6 years ago | (#24609793)

    I saw this story from my phone, and the first thing I thought was "They got bit by the VMWare bug".

    For some reason, that seems like a company who's done a lot, but also uses lots of whiz-bang technology, just because it's fully buzzword compliant.

    I got the same email at 4:18am on Thursday. When I got home, there were two NetFlix DVD's sitting in my mailbox. At least I have something to watch while they get it back together. :) Since I'm a normal working human, they won't be watched until the weekend anyways.

Re:We're Sorry DVD Shipments Are Delayed (1)

pcolaman (1208838) | about 6 years ago | (#24609715)

I got this email as well. And it's the only problem I've had with Netflix in an entire year. I wasn't even upset when I got the email, but was pleased to see they are proactive when it comes to pleasing their customers. Just goes to show that Netflix knows customer service, and I have been a happy customer with them for this reason. Anyone using blockbuster's online service would do well to give them a trial run. Me and my wife did a little over a year ago and never looked back.

Re:Fist Prose (4, Funny)

urcreepyneighbor (1171755) | about 6 years ago | (#24608455)

Most Netflix users are mindless fat slobs who wouldn't notice a few days of delay.

Hey, some of us aren't fat!

Re:Fist Prose (4, Funny)

the eric conspiracy (20178) | about 6 years ago | (#24608883)

I'll admit fat slob, but not mindless.

Re:Fist Prose (1)

morari (1080535) | about 6 years ago | (#24608491)

Us nerds get on Netflix / Blockbuster Online / etc. depending on what gets us the most number of movies per dollar as we rip them to our hard drives / burn copies.

Yep! NetFlix nets me about six discs a week with their three-at-a-time plan. Thank Cthulhu for AnyDVD and CloneDVD! :)

Re:Fist Prose (5, Funny)

the eric conspiracy (20178) | about 6 years ago | (#24608955)

Netflix has the biggest volunteer distributed backup system on the planet. If they were smart they could have planned for this outage and had their customers supply backup disks to other customers who were not getting shipments on time.

Re:Fist Prose (1)

Macrat (638047) | about 6 years ago | (#24609075)

Yep! NetFlix nets me about six discs a week with their three-at-a-time plan. Thank Cthulhu for AnyDVD and CloneDVD! :)

I have the 1-at-a-time plan and I get 3 discs per week. :-P

Re:Fist Prose (1)

morari (1080535) | about 6 years ago | (#24609969)

I don't have that kind of turn around time, unfortunately. I even often times send the film back the very same day it arrives!

Re:Fist Prose (1)

Firehed (942385) | about 6 years ago | (#24609447)

You do realize that the money you're saving on not buying or using traditional rentals is going directly to fund your continual battle for more hard drive space, right?

Re:Fist Prose (1)

cayenne8 (626475) | about 6 years ago | (#24609651)

"You do realize that the money you're saving on not buying or using traditional rentals is going directly to fund your continual battle for more hard drive space, right?"

Nope....goes to blank DVDr's.....

:-)

Re:Fist Prose (1)

myz24 (256948) | about 6 years ago | (#24609789)

With even worse quality. I don't get it

Re:Fist Prose (1)

AngryLlama (611814) | about 6 years ago | (#24609927)

How? If it is going to a DVDr then I assume it is a straight rip... no transcoding.

Re:Fist Prose (1)

morari (1080535) | about 6 years ago | (#24609987)

Blank DVDs aren't too expensive, really. Quality wise, most films rip and burn at 100%. Those that do not usually end up having the menus and already useless extras cut out so as to manage 100%.

Re:Fist Prose (1)

cayenne8 (626475) | about 6 years ago | (#24610027)

"With even worse quality. I don't get it"

What do you mean worse quality? It is an exact copy (I use dvdbackup, then mkisofs, then growisofs)...

I'd have to guess the streamed stuff is less than dvd quality...?

Re:Fist Prose (5, Insightful)

Red Flayer (890720) | about 6 years ago | (#24608513)

FTFA:

Members who should have been shipped a DVD today will automatically receive a credit to their accounts, which we will communicate in personal emails.

RTFA.

On a related note, I think it's fantastic that a company decided to 'do the right thing' though they were not obligated to do so. Pre-emptively issuing credits to subscribers whose shipments were delayed? Awesome for the customers, and a nice CR move by Netflix. There are many companies out there who would not take the same stance.

This is in addition to Netflix not getting rid of multiple profiles per account, after a vocal minority of subscribers complained.

Is it really possible that Netflix is a company that actually understands that making their customers happy and loyal is a good business strategy? I wasn't sure there were many of those around anymore.

Re:Fist Prose (1)

Kruid (646582) | about 6 years ago | (#24609059)

Agreed, and 24 hours after I received my letter (same as above), I received my next movie.

Not too shabby.

-k

Re:Fist Prose (5, Interesting)

Irish_Samurai (224931) | about 6 years ago | (#24609095)

They're even cooler than just that.

I've been using them a long time with the 3 disk unlimited plan. One day my girl broke a dvd. Her response: "Let's just mark it as never arrived."

Being all into personal accountability and shit I told her "no, we'll say we broke it and pay for it. We did in fact break it."

Their response: "Do you want us to send a replacement?"

No charge for disk. Nothing. I guess if you don't abuse the shit they overlook the occasional accident.

Re:Fist Prose (2, Interesting)

corsec67 (627446) | about 6 years ago | (#24609161)

Living in Colorado, I have more than a few discs that are broken in the mail during winter, I assume due to the cold-hot cycles.

They replace them for free, no comments asked.

It has been like that for the 5 years I have been with Netflix.

Re:Fist Prose (4, Informative)

ghoti (60903) | about 6 years ago | (#24609207)

We've also had a few disks disappear in the mail, they either never got to us or they never arrived at Netflix after we definitely posted them. It was never a problem, you just mark the disk as missing and that's it. One or two of them actually re-appeared later, not sure if they were found in the back of a truck or if Netflix lost them. I guess they'll cancel your account if you "lose" a disk per month, but they deal well with the occasional problem.

Re:Fist Prose (4, Informative)

merreborn (853723) | about 6 years ago | (#24609479)

IIRC, after you've lost a few, they start charging you for each one you "lose", but refund you if you find 'em and send 'em back later.

Re:Fist Prose (1)

hardburn (141468) | about 6 years ago | (#24609577)

I imagine that any rental company (online or off) make contracts with the various distribution companies with a clause allowign them to replace discs for cheap. At the very least, they won't pay full retail price. Even at retail price, the cost of replacing a few discs per customer per year is worth it to keep that customer happy.

OTOH, DMCA aside, NetFlix still owns a license on the copyright and can theoretically copy a disc to replace anything lost.

Re:Fist Prose (1)

volxdragon (1297215) | about 6 years ago | (#24609797)

Not necessarily....that completely depends on the terms of their contract with the distribution companies. They don't buy DVDs the same way an average consumer does, because, for one, when the average consumer buys it the use is constrained to "for personal use". Any corporate/renal use contract may look radically different (and they pay different rates accordingly).

Re:Fist Prose (0)

Anonymous Coward | about 6 years ago | (#24609921)

Netflix makes their own disks for many movies now.

Re:Fist Prose (1)

pcolaman (1208838) | about 6 years ago | (#24609753)

I've never lost or broken one yet, but all of my experiences with Netflix have made me say goodbye to blockbuster long ago. And their customer service is prompt (in that you don't wait on hold for 10 minutes before talking to someone) and courteous.

Re:Fist Prose (0)

Anonymous Coward | about 6 years ago | (#24608745)

"Netflix users are mindless fat slobs... Us nerds get on Netflix"

So, you're a mindless fat slob nerd? You should probably get out of your parent's basement while you can still climb the stairs. If you can.

Probably (1)

KalvinB (205500) | about 6 years ago | (#24608923)

We got Netflix to save money on renting and/or buying DVDs. If Netflix can't deliver enough movies to make it worth the subscription fee then we may just cancel the service.

As someone else posted, it seems like most of the loss is from automated credits for late deliveries.

Re:Probably (0)

Anonymous Coward | about 6 years ago | (#24609369)

Wow, good job fucking ADD loser. This is the first major interruption Netflix has had that I can remember as a member since 1998. Give them a break.

Re:Fist Prose (0)

Anonymous Coward | about 6 years ago | (#24609177)

I have reported your post to the MPAA

How? (-1, Redundant)

Endo13 (1000782) | about 6 years ago | (#24608381)

The tab is roughly $1.8 million to $3.6 million in revenue a day.'"

Really? How? I thought it was all monthly subscriptions.

Re:How? (0)

Anonymous Coward | about 6 years ago | (#24608503)

Perhaps they're going to be honest and not charge subscription fees for when they're not providing the subscription service.

No, that's too positive. It must be that the herd of genetically-modified sheep they keep to eat damaged DVDs and convert them to compost will now need to be fed from an outside source, costing them lots of money - especially with such short notice.

Re:How? (5, Informative)

Deadstick (535032) | about 6 years ago | (#24608515)

They've promised to credit user accounts for the interruption in service.

rj

Score another victory for FOSS!!! (-1, Offtopic)

Anonymous Coward | about 6 years ago | (#24608551)

Woohoo! More publicity for FOSS!

Like the man says, there is no such thing as bad publicity.

Re:How? (-1, Troll)

Endo13 (1000782) | about 6 years ago | (#24608607)

Redundant?? Really? Check some timestamps, you foolish mod.

Re:How? (4, Informative)

Gewalt (1200451) | about 6 years ago | (#24608947)

Redundant?? Really? Check some timestamps, you foolish mod.

According to the moderator's guidelines, a question asked that is answered by TFA deserves to be modded redundant. So sayeth /. !!!

Re:How? (-1, Redundant)

Anonymous Coward | about 6 years ago | (#24609361)

Not true. Not true at all. Read the this [slashdot.org] and this [slashdot.org] . Search for redundant if you'd like.

Redundant is for copying from post, links or comments. Or it's for Me too post, etc. Not for asking a question that is answered by the article, where did you get that idea. Your moderator access should be revoked.

Re:How? (2, Funny)

Gewalt (1200451) | about 6 years ago | (#24609423)

You say tomato, I say fruit.

Re:How? (2, Insightful)

pfleming (683342) | about 6 years ago | (#24609475)

You say tomato, I say fruit.

What? No funny?

Re:How? (-1, Troll)

Endo13 (1000782) | about 6 years ago | (#24610089)

Not only is your statement illogical and not informative, it's an outright lie.

Taken directly from the FAQ:

Redundant -- Redundant posts are ones which add no new information, but instead take up space with repeating information either in the Slashdot post, the attached links, or lots of previous comments. For instance, some posters cut and paste otherwise legitimate comments in multiple places in the same discussion; the pasted versions are Redundant.

In any case, you clearly haven't the slightest idea what the word "redundant" means. You should do some research before posting the next crap that comes out your ass.

Re:How? (0)

Anonymous Coward | about 6 years ago | (#24609355)

it appears also now that the instant service is flaky, maybe too many people without DVDs watching online now and overloaded the server?

Not impressed by my trial. (0, Flamebait)

MikeFM (12491) | about 6 years ago | (#24608415)

Sounds like the reason I've been disappointed in my trial membership. I'm planning on canceling because why pay if they can't get me movies at a reasonable rate. I'll go back to the RedBox.

Re:Not impressed by my trial. (4, Interesting)

TornCityVenz (1123185) | about 6 years ago | (#24608753)

Redbox is a really good service. Recently We've canceled out netflix and gone to useing redbox exclusivly...HOWEVER we did this for one main reasons. - We were'nt returning movies to netflx fast enough to make it worthwhile...we'd get the movie and delay watching it until at least the weekened...sometimes the next. If you turn over your movies fast enough netflix is still a better deal. Redbox is nice if all your looking to see is fairly new releases...but you can't beat netflix when it comes to talking with someone and reliseing they've never seen $clasiccult_movie , you log in put it on your list and soon you be edjumacating them on some fine point of movie history they have missed out on. Also the ability to rent series and have them send you the next episode disks is kinda nice. My wife had always wanted to watch the show farscape, but neither of us had really follwed it. for the next two monthes or so we had netflix send them all to us and we watched it from begining to end. -You can't do that with redbox.

Re:Not impressed by my trial. (1)

MikeFM (12491) | about 6 years ago | (#24609253)

I tried NetFlix mostly looking for more of a selection but have found they don't have a lot of anime and stuff that I'm interested in. Combined with the slow turn around I don't really feel the love. I used to use Greencine because they had a lot of anime but now they're interface is just horrible and they aren't what they used to be.

Re:Not impressed by my trial. (1)

Necroman (61604) | about 6 years ago | (#24609111)

I've had Netflix for almost 2 years now and still love the service. I went without cable TV for a little over a year by substituting in Netflix and video games (it was pretty nice). I'm sorry that you are under a trial account at just the wrong time. In the 2 years I've had the service, there has been a 2 total service interruptions (this being the second). Both seem to only last a day or 2 and they refund you for that one or 2 days where you were not being provided DVDs as expected.

They have a decent selection of movies, and I've found the recommendation algorithm they use works rather well. I've found some amazing movies, TV shows and Animes that I did not know about, but they were recommended to me and I loved them after renting them.

Re:Not impressed by my trial. (1)

MikeFM (12491) | about 6 years ago | (#24609385)

NetFlix seems hard to search IMO. As far as I can tell you can't easily specify to only search G and PG movies (for my kids) and to search by topic and so on. Their recommendations might be good but that is really only half the picture without good search capabilities. I run an eCom website so I know that search and recommendations are complicated to make work well but they're a must have. Good search should use the recommendation system to improve results but should still cover basic search options too.

I considered their streaming device for the tv but when I try to watch online with my PC it constantly says that my connection is to slow. I have 15Mb down and have tested it to confirm that is really what I get and I know that nothing else is using the connection. Also their streaming selection seems limited with not a lot that I would really be interested in. I've been considering getting Apple TV too so a NetFlix box seems like just an extra (ugly) device stuck to my tv.

Re:Not impressed by my trial. (5, Insightful)

volxdragon (1297215) | about 6 years ago | (#24609839)

Make a separate queue for the kids then you can put a restriction on it for G/PG -- I've got that set up for mine and it works like a champ. They can only see and rent G/PG movies (and they get to control their list themselves....of course, I can view their queue as well at any time and make edits :)

Re:Not impressed by my trial. (2, Interesting)

Sponge Bath (413667) | about 6 years ago | (#24609303)

...disappointed in my trial membership.

You don't need this outage to be disappointed.
I did the trial membership. It takes about 3-4 business days to receive a disc (if it is not in high demand) and 3-4 business days to be registered as returned. Half of the discs I received were scratched so as to be unplayable (tested on several different players). At that rate (3-4 useful rentals per month) it is not worth the $17 per month.

Excellent concept, poorly implemented.

Re:Not impressed by my trial. (2, Insightful)

MikeFM (12491) | about 6 years ago | (#24609407)

DVDs are a poor concept IMO. Discs always get damaged or lost. Downloadable or streaming content is a better idea but Netflix's streamed content has several problems. Limited selection, doesn't seem to think my 15Mb connection is fast enough, doesn't work on my Linux box or my Mac, DRM sucks, watching on a computer sucks anyway, their external device doesn't seem to let you play anything but Netflix content, their external device is ugly, and their external device is $100 up front (can't charge a monthly rental fee if I'd rather?), and downloading seems to not be allowed.

Re:Not impressed by my trial. (1)

Joe Tie. (567096) | about 6 years ago | (#24609627)

The look of the roku box seems a minor gripe. It's 'very' small, and can just be tossed behind the tv if you want given that there's no need to ever touch anything on it again once it's plugged in.

Re:Not impressed by my trial. (1)

cayenne8 (626475) | about 6 years ago | (#24609723)

"Downloadable or streaming content is a better idea but Netflix's streamed content has several problems."

Yeah, but, with streaming content...you can't "back up" a copy to keep for them.

:)

Re:Not impressed by my trial. (3, Interesting)

waterwingz (68802) | about 6 years ago | (#24609425)

Maybe it depends on where you live? I have a "1 disc at a time" subscription and routinely get two movies a week. I have yet to receive a disc I can't watch and my only problems (once in three years) was getting the wrong disc ( the cartoon version of a real life movie I'd asked for)

Re:Not impressed by my trial. (1)

volxdragon (1297215) | about 6 years ago | (#24609871)

Maybe it depends on where you live?

It must - I routinely get notifications of received disks the same or next day after sending them back (I usually drop them at the post office first thing in the morning when I drop my kids off at school). I get notification of the new disks shipping later that day or the next. It's not common, but occasionally I'll end up with a new disk in the mailbox the next day after dropping off the last one...

Re:Not impressed by my trial. (1)

adminstring (608310) | about 6 years ago | (#24610069)

It does depend a lot on where you live...

For me, they always get the movie the day after I mail it, and I always get the movie the day after they mail it. Also, for me, streaming video to the PC in my bedroom works flawlessly and on the 22" widescreen LCD monitor there is very little difference in quality between the streaming video and a DVD.

My sister, however, lives out in the country, so it takes a week for a disc to get to her and her Internet access is so slow that streaming video doesn't work well.

So in both cases, how much you get out of Netflix will depend on where you live and the speed of your Internet connection. I have no complaints about the selection and service, though. Thanks to Netflix I've canceled my cable TV and never need to go to the video store, and I have access to all the movies and (once released on DVD) TV shows I can handle.

Re:Not impressed by my trial. (1)

triathlon4life (1052424) | about 6 years ago | (#24610105)

I was always really happy with the service. They were quick to remedy any problems. We sent a disc back one time and it was lost. I just used the web interface to tell them what happened, and they took care of it. They kept sending my movies without any interruption.

However, I did show them by cancelling my account when they dropped HDDVD.. DOH!!!!!!!



*I am a legend in my own mind*

Re:Not impressed by my trial. (3, Informative)

mattack2 (1165421) | about 6 years ago | (#24609461)

I think your experience is very different from the norm. Most people seem to receive a new movie 2 business days after they send back the previous movie.

Re:Not impressed by my trial. (1)

omnichad (1198475) | about 6 years ago | (#24609539)

Actually, for 1 disc at a time, it's 8.99 per month. That comes down to $2.50 - 3 per disc. I haven't had more than 1 bad disc in 2 years.

I guess I just don't rent popular stuff. In fact, that's why I like it. I don't use it to watch new releases - I use it to watch the hundreds of movies that came out years ago that are still good. Throw in Watch Now, and it's a great deal to me.

Still, I can see how it's possible to have a bad experience with them.

Re:Not impressed by my trial. (1)

residieu (577863) | about 6 years ago | (#24609485)

This is unusual for netflix. Usually you can get 2 discs per week for each of the discs on your subscription. If your trial ends before this problem is resolved, you should think of that rate when weighing your options

I've been using netflix to dip into a lot of older movies I never got around to seeing, or want to see again. RedBox isn't going to do that for you.

Re:Not impressed by my trial. (1)

MikeFM (12491) | about 6 years ago | (#24609563)

I might try a competitor to NetFlix as I haven't been to impressed by their selection. They seem to have mostly stuff of mass appeal. Either that or their search is so bad I can't find the stuff I'm looking for.

Re:Not impressed by my trial. (0, Flamebait)

rho (6063) | about 6 years ago | (#24610143)

I'll go back to the RedBox.

You do that. You sound like a whiner, which will only hinder my service.

Netflix sucks if you use linux (0, Troll)

vistahator (1330955) | about 6 years ago | (#24608477)

Can't watch movies live.

Re:Netflix sucks if you use linux (1, Insightful)

Anonymous Coward | about 6 years ago | (#24608885)

> Can't watch movies live.

Agreed. Write to them and complain.

I did. It won't matter if I do. It won't matter if you do. There's a *slight* chance it will matter of thousands of us do. They could still ignore us, but at least they'll get a sense that a portion of their user base or potential user base is unhappy about it.

Re:Netflix sucks if you use linux (5, Funny)

AceofSpades19 (1107875) | about 6 years ago | (#24608909)

how do you watch movies live?, aren't movies kinda, you know, taped?

Re:Netflix sucks if you use linux (1)

careysb (566113) | about 6 years ago | (#24609929)

"Taped"

There's a term that's about to the way of "records".

Re:Netflix sucks if you use linux (1)

Irish_Samurai (224931) | about 6 years ago | (#24609155)

Total Linux newbie here, so don't kill me if this is inaccurate, but can't you run IE6 under wine? If so, shouldn't you be able to view the streaming movies?

Re:Netflix sucks if you use linux (2, Informative)

BootNinja (743040) | about 6 years ago | (#24609659)

you can use the instant viewing through a windows vm in linux, but IE6 under wine doesn't work because the system uses a plugin that connects to windows media player to control the drm etc. I tried for about a month to get it working and failed. Video quality was poor enough under a vm that I just went back to watching in windows.

I found the problem... (0)

Anonymous Coward | about 6 years ago | (#24608501)

They were using VMWare.

DVDs arrived, but no notice (5, Interesting)

nazanne (926750) | about 6 years ago | (#24608535)

I shipped back two DVDs on Tuesday then got the notice they were received on Wednesday. Today (Thursday) I got the notice from Netflix that shipments might be delayed, but I also received two DVDs in the mail (the correct DVDs that were next in my queue). What I did not get was the normal notice from Netflix that they had shipped me anything.

Re:DVDs arrived, but no notice (1)

true_majik (588374) | about 6 years ago | (#24608577)

exact same scenario here.

Re:DVDs arrived, but no notice (1)

rho (6063) | about 6 years ago | (#24610115)

Yeah, I caught one about at the beginning of the problem, now I'm waiting.

However, I got an email saying they were working on it--which I believe--and that they'll credit my account--which I believe. All in all, Netflix does a great job, and stands behind their service to the best of their ability. I don't have any complaints.

How is this costing them money? (-1, Redundant)

Anonymous Coward | about 6 years ago | (#24608549)

I have a Netflix subscription, and it seems to me that this can only be saving them money. If they aren't shipping movies, they aren't spending money on postage. It's not like I pay per movie, it's a monthly subscription thing.

I bet it is the VMWare licensing bug ... (0)

Anonymous Coward | about 6 years ago | (#24608597)

Do you think it is a coincidence that Netflix's problems started on the same day?

Or maybe it is just idle speculation.

Relative Woes (2, Insightful)

Nymz (905908) | about 6 years ago | (#24608635)

Haven't we all thought, while at work, how in the hell can this company stay in business when it is run so poorly? Well, all that is necessary in order to stay in business, is to run it less poorly than competitors. And then you imagine how other companies could be worse, and you shudder.

Re:Relative Woes (1, Offtopic)

the eric conspiracy (20178) | about 6 years ago | (#24608827)

Eh. The company I was working for until last week crashed into a brick wall and exploded. Basically they ran out of money to pay their employees and did an 80% layoff.

Still haven't been paid for the last few weeks of work. I'm trying to decide if the 20% left are better or worse off. At least I am collecting unemployment. They are working without pay.

Re:Relative Woes (2, Insightful)

Irish_Samurai (224931) | about 6 years ago | (#24609249)

This is actually a very common phenomena.

The reality is ALL companies run like shit. They really do. People just have this weird ideal put into their head that business moves at the speed of light and everyone in the big tall building is working their ass off to get it done, until you reach the bottom of the food chain and then it's practically welfare.

This is just shit butt fuck all wrong.

Businesses often reach into their credit lines to get over the non productive periods and then pay it back when they get the revenue in. If they don't they just go bankrupt and "sorry to all of you we owe money to".

You got to look at companies the same way as the government does, as weird artificial constructs with all the rights of a person. Then take that person and make them over extended on their credit and living hand to mouth on a colossal scale.

what problems starting up? (2, Informative)

ralphdaugherty (225648) | about 6 years ago | (#24608729)

I see that ZDnet's Larry Zignan concluded from a 2004 Baseline article that Netflix had startup problems for their homegrown business systems, but he apparently misread the article. It says the system was reworked in 2000, 2002, etc. as customers grew to 1.5 million, but tha's not startup problems, that's keeping with massive growth you wouldn't be able to get and handle if you had startup problems.

  rd

Good timing (5, Insightful)

teslatug (543527) | about 6 years ago | (#24608733)

Actually this is the best time to have this problem. I haven't even watched the movies I have at home due to the Olympics.

Re:Good timing (2, Insightful)

D-Cypell (446534) | about 6 years ago | (#24609543)

"I haven't even watched the movies I have at home due to the Olympics."

Watching or competing? :)

Re:Good timing (4, Funny)

Sponge Bath (413667) | about 6 years ago | (#24609551)

I haven't even watched the movies I have at home due to the Olympics.

Yeah, those 13 year old gymnasts are really hot.

Re:Good timing (0)

Anonymous Coward | about 6 years ago | (#24609997)

Yeah, those 13 year old gymnasts are really hot.

I know you're being facetious, but gymnasts have to be at least 16 to compete (China's potential passport shenanigans notwithstanding). 16 is legal in about half the US, as well as most of the rest of the world; and in general, gymnastics competitors represent some of the most physically fit and talented athletes each country has to offer. I'd hazard a guess that most straight guys find well-toned 16 year old girls in leotards at least mildly attractive, even if they don't exactly have choice tits.

Fr0st pisT (-1, Offtopic)

Anonymous Coward | about 6 years ago | (#24608799)

bulk of t4e FreeBSD it a breOak, if

Is their shipping system run on Cobol? (1)

vistahator (1330955) | about 6 years ago | (#24608849)

Just wondering...

as if non-homegrown software never fails (1)

justdrew (706141) | about 6 years ago | (#24608967)

I'm sure their stuff is very nice, it's never had such a major problem before.

lose money? (0, Redundant)

fermion (181285) | about 6 years ago | (#24609049)

I thought that netflix took your money every month and then occasionally mailed you a CD as it is able. The more money you pay the more CDs you can have at one time, so this delay might push people from their basic $5 plan to a higher plan, espcially since you stream movies when you have no CDs.

So, is it that they are having a problem, or simply pushing people to more expensive plans. Sure, some of the low end customers might leave, but so what? A top end customer bills for 3X the revenue, but likely more than 3X the profit.

Re:lose money? (3, Funny)

Anonymous Coward | about 6 years ago | (#24609275)

I thought that netflix took your money every month and then occasionally mailed you a CD as it is able.

Well there's the problem. They're supposed to be sending DVDs!

Re:lose money? (2, Informative)

residieu (577863) | about 6 years ago | (#24609643)

They're giving credits to people with delayed movies. They don't say exactly what that credit is (a full month? 1 day's worth per day of delay?) This won't push people to a more expensive plan. The discs aren't shipping, it doesn't matter if you have 2 or 6 in your plan.

The Watch Now service is still available and always usable even when you have discs at home (as long as you have a high enough subscription, 2 discs is enough for that)

Hey! (1)

CDarklock (869868) | about 6 years ago | (#24609101)

I write inventory and supply chain management software! Gives me a job!

Off-topic: anyone have trouble with Netflix on FF? (1)

pterandon (967625) | about 6 years ago | (#24609165)

After a few days of normal use, I suddenly found myself unable to use the Netflix site with Firefox. Basically anything with a bitmap that you click on, like the tabs for Your Queue, etc., is now messed up. Anyone got a workaround? Apologies if this were rudely off-topic.

Re:Off-topic: anyone have trouble with Netflix on (2, Informative)

drew_92123 (213321) | about 6 years ago | (#24609345)

that site has never rendered quite right with FF... I simply installed the IE Tab add-on for FF and set it to always render Netflix with IE(still shows up in FF). I also found that the interactive map on weather.com requires me to do the same thing....

hope this helps!

Re:Off-topic: anyone have trouble with Netflix on (1)

PRMan (959735) | about 6 years ago | (#24609535)

I recently cancelled because of the TV season starting (well, early with the Olympics), but I used Netflix on Firefox all the time and didn't have any problems except Instant Viewing. Had to switch to IE for that.

Re:Off-topic: anyone have trouble with Netflix on (2, Informative)

pennyloafer (1175025) | about 6 years ago | (#24609595)

About two months ago, I had this problem for a couple/few weeks with Ubuntu & FF 3.0, but it seems to have been resolved.

I'm sorry (0)

Anonymous Coward | about 6 years ago | (#24609169)

I fail to understand, how they can send a letter to someone saying hey sorry we didn't send you any DVD's here's a letter letter you know we know we didn't send you anything.

Perhaps me as the authors of this letter should include your DVD's in with the letter, however I'm an asshole and so I'm not going to.

Have a nice day.. netflix retarded#87

Re:I'm sorry (1)

BootNinja (743040) | about 6 years ago | (#24609683)

I believe this is an inventory database problem. People aren't receiving movies because they aren't sure which movies are in stock and which ones aren't.

Re:I'm sorry (0)

Anonymous Coward | about 6 years ago | (#24609759)

Maybe they have more paper than they have dvds.

Oblig. This never would have happened if... (1)

JoshDM (741866) | about 6 years ago | (#24609717)

... they were using a Beowulf Cluster.

How are they losing money? (-1, Redundant)

Anonymous Coward | about 6 years ago | (#24609757)

Are that many people canceling?

Are they incurring extra postage cost?

Replacing discs?

Or just paying their people a ton of overtime to fix the "problem"?

that's definitely the problem (2, Insightful)

CoughDropAddict (40792) | about 6 years ago | (#24609799)

It seems they are being bitten in the rear by their home-grown proprietary inventory management system.

Because definitely if they had used another company's product or something open source, it could never have broken. Clearly being "home-grown" and "proprietary" is the part that caused the problem.

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