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Apple's IPhone 3G Firmware Update Bombs

CmdrTaco posted about 6 years ago | from the oops-they-did-it-again dept.

Apple 423

JagsLive writes "After lots of complaints about iPhone 3G connection issues, Apple released a firmware update Monday with hopes it would fix the issues. But early reports suggest it didn't work as planned. Complaints have included dropped calls, abrupt network switches, poor reception, and service interruptions. Apple declined to offer details about its iPhone 2.0.1 update, other than saying it included 'bug fixes.' However, comments in Apple's support forum say plenty about the latest attempt to rectify poor user experiences. In fact, the update seems to be causing new issues, apparently interfering with the GPS function, among others."

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Tough to fix hardware issue with firmware patch (4, Interesting)

xmas2003 (739875) | about 6 years ago | (#24673565)

Sounds more and more like a hardware issue with the chipset ... so early adopters are may end up suffering ... be interesting to see if they "quietly" roll out a Rev 2 or publicly announce it.

Re:Tough to fix hardware issue with firmware patch (5, Interesting)

Anonymous Coward | about 6 years ago | (#24673737)

Not at all. Just reduce the "number of bars" shown in the user interface and make the phone lose connection predictably at a higher threshold. Problem fixed.

Re:Tough to fix hardware issue with firmware patch (1)

E IS mC(Square) (721736) | about 6 years ago | (#24674557)

It may just be true [apple.com] .

Re:Tough to fix hardware issue with firmware patch (4, Interesting)

Whiney Mac Fanboy (963289) | about 6 years ago | (#24673993)

Tough to fix hardware issue with firmware patch

Tweak the firmware so the hardware issues are less obvious. Drop to edge quicker.

"it just works my ass" (-1, Troll)

Anonymous Coward | about 6 years ago | (#24674069)

After this, every apple zealot loses his license to use "it just works".

As far those tongue in cheek ads goes, if Apple keeps up with such "high" quality in their product lines, the day is not far where we will see something like:
PC: Hi I am PC
Mac: PC, let's not do this today
(blatant copy from somewhere else)

Re:"it just works my ass" (2, Funny)

Anonymous Coward | about 6 years ago | (#24674307)

Windows XP: it Just Works(tm).

OS-X: it Just Costs(tm)

Linux: it Just Works In Text-only Mode(tm)

Re:Tough to fix hardware issue with firmware patch (4, Insightful)

Anonymous Coward | about 6 years ago | (#24674619)

It's fortunate that there's a 30 day return policy. I returned my iPhone 3G at 29 days and went back to Verizon and got a Blackerry Curve. Though the Blackberry doesn't have as nice of an interface, it's much more stable. In the argument of stability vs usablity, stability wins. I had a friend who also returned his. I'm not sure how many more will return theirs, but I don't feel like taking chances with my $200.

Re:Tough to fix hardware issue with firmware patch (0, Flamebait)

Lumpy (12016) | about 6 years ago | (#24674755)

If apple was a good company they would issue a "please return your iphone to your nearest store and pick up your FREE replacement."

But the chances of that happening are zero. apple has never did a recall and replace of defective equipment.

2.0.1? (5, Informative)

Whiney Mac Fanboy (963289) | about 6 years ago | (#24673579)

The crap linked article doesn't even get the version number right - I recommend reading ars techinca's take [arstechnica.com] (the amusingly named Hope you didn't plan to actually make calls on iPhone 2.0.2) or even Apple insider. [appleinsider.com]

I for one welcome our new haha overlords.

Re:2.0.1? (4, Informative)

lymond01 (314120) | about 6 years ago | (#24673985)

Well, in the summary's defense, they were referring to 2.0.1 and the lack of information Apple put out about that one. But the new update (unnumbered in the summary) has "plenty of information", at least from the people who had the misfortune of installing it.

Anyway, thanks for the links.

Re:2.0.1? (1)

E IS mC(Square) (721736) | about 6 years ago | (#24674425)

Never mind version number, problems are the same.

Re:2.0.1? (0, Offtopic)

daveywest (937112) | about 6 years ago | (#24674815)

Is it just me, or are we looking at last week's Slashdot today: iPhone 2.01, iPhone is having reception problems, and Psystar still shipping knockoffs?

Every one of these stories was on the front page last week.

Steve Jobs is out to kill us... (2, Funny)

Anonymous Coward | about 6 years ago | (#24673597)

First it's a kill switch, and then when that didn't work, they made the iPhones into bombs. What next? iPhones that leak chemical/nuclear/biological weapons?

Re:Steve Jobs is out to kill us... (0)

Anonymous Coward | about 6 years ago | (#24674415)

Chemical! Its ATMOS all over again. I though those damned Sontarians were gone. Quick, we need a Doctor.

Re:Steve Jobs is out to kill us... (1)

Anonymous Monkey (795756) | about 6 years ago | (#24674685)

Yes, but dose Donna have that bug on her back? If so we are all doomed.

I AM NIGGER (-1, Troll)

Anonymous Coward | about 6 years ago | (#24673615)

Hear me roar! RAWR YO!!

Obligatory... (4, Insightful)

initdeep (1073290) | about 6 years ago | (#24673619)

"Just Works" post.....

Interestingly, I find it fairly insightful to see how the great unwashed masses are complaining about this, yet, for the most part, Apple is getting a "free pass" from pundit's, media, and most of the public because of past marketing.

What would the reaction have been if this was some other company?

Just a though that rattles around in my brain.

Re:Obligatory... (4, Insightful)

ByOhTek (1181381) | about 6 years ago | (#24673719)

Well, if it were MS, there would be a 'defectivebydesign' tag already

Re:Obligatory... (1)

coop247 (974899) | about 6 years ago | (#24673913)

So could someone explain why Google wants the headaches and potentially bad press that comes from being in the OS business?

Re:Obligatory... (1)

ByOhTek (1181381) | about 6 years ago | (#24674781)

I'll give you two gue$$e$. $orry, but I've u$ed the fir$t two for you.

Re:Obligatory... (5, Interesting)

kannibal_klown (531544) | about 6 years ago | (#24673767)

It's pretty sad that the 3G iPhone is running into problems. Especially since it has such high visibility due to everyone wanting one.

Actually, if this was any other cellphone company you would just get some bad reviews on a hardware site... and that's it. The fact that it's Apple means that it is appearing in more mainstream media.

Oh no, the Nokia xxxx is dropping calls left and right. Yawn. Oh no the Razor isn't great. Yawn.

Umm there's a problem with the iPho... OMG! CNN needs to cover this!

I've had/used cellphones that were pieces of garbage; dropped calls, poor reception, etc.

I guess that's the problem with a re-design; had they just refreshed the original iPhone there would be few technical glitches. But rolling out a new circuit board is causing them some headaches.

Re:Obligatory... (5, Insightful)

Doddman (953998) | about 6 years ago | (#24673929)

The reason this one is getting so much press is Apple's "It Just Works" campaign. They're saying it just works, and when it turns out to not "just work", it's a pretty big issue.

Re:Obligatory... (1, Insightful)

Anonymous Coward | about 6 years ago | (#24674383)

In other words, the news is that one of Apple's products doesn't quite live up to their quality ideals... So, apparently, it doesn't "just work" like we expect from Apple's other products. Being Apple-centric, this alone doesn't seem like something that would normally be included in mainstream news. The mainstream news doesn't usually report when a company doesn't meet its own ideals.

The real reason that these iPhone problems are getting so much media attention is because of the hype of the iPhone itself. It's not any more complicated than that.

Re:Obligatory... (5, Insightful)

snl2587 (1177409) | about 6 years ago | (#24674023)

It's pretty sad that the 3G iPhone is running into problems. Especially since it has such high visibility due to everyone wanting one.

But the real kicker is that this is Apple's own hardware. I can understand when Microsoft's updates fail (at least to some extent) because of the multitude of different machines trying to run the software. But Apple owns the specs and built the machines. To me, failed software updates from them are inexcusable, but likely the fault of the bean-counters with MBA's (I like that expression for some reason, but I can't remember who to attribute it to) pushing out the update too fast.

Based on other comments, I get the impression that this news is a little outdated, and I know that anti-Apple statements are a sure-fire way to get modded down. But please: consider all the factors of Apple products, especially if Apple insists on preventing other companies from writing OSes for their devices.

Re:Obligatory... (5, Insightful)

kannibal_klown (531544) | about 6 years ago | (#24674201)

First, I don't have an iPhone nor do I plan on getting one. And while I use a MacBook Pro at home I'm not a zealot... I've had tech issues with my Apple products.

Apple isn't perfect. They have the occasional hardware issue with their rev A systems and a poor OS update here and there. As a whole their systems are usually pretty darn stable, but they still get major issues.

Heck, I was suffering with a known keyboard issue on my MacBook Pro for a year before they fixed it. A year.

But in their defense, they're still somewhat new to the Cellphone arena. Sure, this is their second phone and some of the insides are similar to the iPod touch, but they're still new. It's like if a Car designer was asked to design and build a great riding lawn mower. They'd make one, but their first 2 models might have issues.

Meanwhile, Nokia, Sony Ericsson, Samsung, etc have been pumping out Cellphones for a while and have gone through their growing pains. They know what to avoid when designing hardware and what to do when sending out a software update. And yet with all of this neither they are perfect.

I've had issues with cellphones from other companies, and know some people that experience MAJOR issues with other cellphones. It happens.

Here's hoping that third time's a charm.

Re:Obligatory... (2, Insightful)

Lostlander (1219708) | about 6 years ago | (#24674083)

Well it's my opinion if your release gets major news coverage then your mistakes and bad software should as well. After all if millions of people got told how wonderful your new phone is then I think they should also get told how terrible your new patch is. I think it's only fair that they reap what they sow so to speak.

Re:Obligatory... (5, Insightful)

saintm (142527) | about 6 years ago | (#24674291)

You don't get the mainstream press interested in a new phone being released, but they were all out for the iPhone.

Live by the sword and all that.

Re:Obligatory... (1, Insightful)

Anonymous Coward | about 6 years ago | (#24674573)

Apple is 90% marketing and hype.

I'm not going to deny that their stuff is pretty cool. I like OS X and the hackability of it. What I don't like is how radical changes are from point release to point release and how easily applications can become broken.

But the technical merits of Apple are rarely, if ever, the point of interest for any Apple gear. It is invariably "style," "ease" and "reliability." And when those points begin to fail or weaken, of COURSE it's news.

Why are other phone makers not as noted when there are failures such as these? Because they aren't as loud or as heavily marketed. They aren't pushed and hyped. People don't wait in line for a week in inclement weather to get one. Nokia and Motorola do have their fan bases to be sure, but they are nothing compared to the Apple fan base that is easy to imagine rioting in the streets.

Apple is the top when it comes to "end to end" control over their products. They control everything from supply to demand and everything in the middle. If one company over all others should have control over the problems they are experiencing, it is Apple. Apple doesn't have control over the stuff they believed they would and perhaps it is the fact that Apple is moving into unfamiliar territory [phone hardware, gps hardware] that is really biting them in the ass right now.

Nothing ever prevented Apple from hiring experts with experience in designing and building phone hardware. They probably did precisely that. It is largely Apple's arrogance and overconfidence that created the media attention. The media loves to show failures and disappointment. Success stories are for commercials.

Re:Obligatory... (4, Insightful)

Goaway (82658) | about 6 years ago | (#24674057)

Apple is getting a "free pass" from pundit's, media, and most of the public because of past marketing.

It's always "marketing", isn't it? It certainly isn't that people buy their products and honestly like them.

Re:Obligatory... (5, Funny)

turtleAJ (910000) | about 6 years ago | (#24674237)

"Just Works" post.....

Stop mocking Apple d00d...
I'm posting this from my updated iPhone, and obviou

Re:Obligatory... (1)

GarfBond (565331) | about 6 years ago | (#24674509)

You think they're getting a free pass? I've seen at least 5 articles touching on this in the past week, and several from here. Then you've got the few articles that make it to AP feeds and go from there.

I think your definition of free pass differs from reality. But hey, if you want it so, you can just claim so on slashdot and everyone believes you.

re: a free pass? (2, Interesting)

King_TJ (85913) | about 6 years ago | (#24674775)

Actually, I chalked it up to a little bit of journalistic integrity. There's no way you can download a new firmware update that has NO description of what was improved/changed in the description (other than "misc. bug fixes"), read about 24-48 hours worth of random comments on forums, and write a good article explaining the "fact" that said upgrade was GOOD or BAD!

Over on macrumors.com, I was following this update, yesterday, and I got the distinct impression that results were quite mixed. A good percentage of people reported about 1 more bar of signal strength on the 3g network than they saw before the update, and there were misc. reports of such things as, "I can now make a call inside my Chicago apartment, in the same room where previously, people always said my voice was garbled when I tried to call them."

I updated my boss's iPhone 3g to the new firmware yesterday afternoon, and so far, he hasn't noticed anything really "better" OR "worse" about it.

Meanwhile, people have reported completely different things they say were fixed in firmware 2.02 from 2.01, including Arabic web sites now displaying native language characters properly.

It seems likely to me that the more major 2.1 firmware update (that's now in beta testing by developers) would do more to attempt to address connectivity issues. This, at most, was probably just a small tweak of some parameters for how strong a signal needs to be before the iPhone decides it can use 3g vs dropping to EDGE, and vice-versa.

never buy 1st gen apple hardware (4, Insightful)

sam_paris (919837) | about 6 years ago | (#24673641)

I've been stung before by buying new apple hardware immediately (core duo macbook pro).

Right now, i'm feeling pretty damn happy I decided to wait on the iphone 3g. I do have an iphone and it works perfectly. I think i'll wait for a few more months before I upgrade to the 3g :)

Re:never buy 1st gen apple hardware (1)

edalytical (671270) | about 6 years ago | (#24673743)

True but the 1st gen iPhone works great. It's the 1st gen 3G iPhone that's the problem. It's also pointless for me since there is no 3G in my town.

Re:never buy 1st gen apple hardware (1)

Whiney Mac Fanboy (963289) | about 6 years ago | (#24673921)

But i thought the iPhone 3g was supposed to be 2nd gen.

Re:never buy 1st gen apple hardware (2, Interesting)

Anonymous Coward | about 6 years ago | (#24674267)

Honestly, why even upgrade to the 3g at all? The old iPhone you have works perfectly for you now. The only thing different about the new iPhone is the 3g, otherwise everything else is the same. I know a few people that rushed out and upgraded to the 3g from their 1st gen iPhones and now they're pissed because it doesn't work as well as the old one. I guess I'm just confused by people who rush out to buy the new phone, which is exactly the same as the old one except for a little bit faster speed, when the old one works just fine.

Re:never buy 1st gen apple hardware (3, Insightful)

toleraen (831634) | about 6 years ago | (#24674331)

So you were stung before by purchasing brand new apple hardware, so you took your lesson learned, went out and purchased another 1st gen apple product?

I totally agree (1)

hellfire (86129) | about 6 years ago | (#24674405)

I have a 2nd revision aluminum iMac 20 inch and the 16 GB version of the first iPhone... the one that came out 6 months before the first release date. I have had unusual reception issues, where my reception jumps up and down constantly in places when before the 2.0 update it was consistent. They aren't severe though, as this usually only happens in areas with poor receiption anyway. But that does make me sympathize with the 3G users and makes me think it's a firmware issue.

Even so, in terms of roll outs of new products, the 3G has not gone as well as other roll outs have. Hell even the original iPhone was much better than this. At the same time, the press is right of the most part, but it's also being bolder than usual. I think this is due to the fact that #1 Vista went badly, and they are emboldened by the fact that they were able to trash that so thoroughly, and #2 the press recognises that readers seem to love reading about when a giant stumbles or falls.

I'm not saying the press isn't justified, nor am I saying that this is the end of Apple. Not everyone is having problems, but more people than one would usually expect for an Apple product are having problems. And the press is leaping on it like a starving tiger.

Such is the world. I look forward to the iPhone releases in the next two years when I possibly consider an upgrade.

Goatse (-1, Troll)

Anonymous Coward | about 6 years ago | (#24673643)

Goatse [goatse.ch] or Goatse [goatse.cz] ?

The update was to 2.0.2 (3, Interesting)

edalytical (671270) | about 6 years ago | (#24673673)

2.0.1 was the last update 2.0.2 is the most recent. And for the record my first gen iPhone works fine. The update fixed the slow typing bug and the battery drain bug. I don't know yet if it fixed the shuffle my home screen icons bug. True I wish Apple would give a complete change log. It sure would make it easier for us to give them feedback about those bugs if we knew what they were.

Re:The update was to 2.0.2 (4, Informative)

Mad Quacker (3327) | about 6 years ago | (#24674705)

2.0.1 was the last update 2.0.2 is the most recent. And for the record my first gen iPhone works fine. The update fixed the slow typing bug and the battery drain bug. I don't know yet if it fixed the shuffle my home screen icons bug. True I wish Apple would give a complete change log. It sure would make it easier for us to give them feedback about those bugs if we knew what they were.

Well let me prefix this with "I love my iPhone 3G, but..." *cough* yeah right..

Apple doesn't want feedback. It's a privilege to use their products, if you don't like it, you know where to take it.

The audiobook reader speed adjustment is *STILL* broken on my 5G iPod, I haven't dared to try on my iPhone 3G. Apple will never fix it. I'm afraid the same applies for many bugs on the iPhone.

And no, I still have the slow keyboard bug with 2.0.2, except now my contacts list of 60 is unresponsive for up to 30 seconds after launching it. Excellent!!

2.0.1? (2, Insightful)

PDubNYC (650812) | about 6 years ago | (#24673679)

Ummm, the most recent update was 2.0.2. Kind of hard to take the rest of the article seriously when it gets the most basic of facts wrong. Not that I doubt the existence of these 3G problem, just tired of reading poorly researched, poorly edited "news" articles. I don't have a 3G iPhone, so this article doesn't really apply to me, but for my Edge iPhone, 2.0.2 seems to have improved a number of issues, particularly the email.

Yep I noticed the wrong ver in the article too (3, Interesting)

JohnnyComeLately (725958) | about 6 years ago | (#24674371)

I am more frustrated at the fact it has to do a complete reload, not just a patch. I've been generally happy with my iPhone (3G) but tying up your phone for almost 30 minutes while it downloads (at work no less) isn't pleasant. Then, I absolutely had to use it and forgot it was still downloading. I had a brick until I could spend another 10-20 minutes doing a "restore". The Apple software doesn't update after a restore, so guess what...I clicked, "Next" thinking it would continue to something else, but nope, got to wait another 20 minutes while it restored a second time.

As far as changes, I still have keyboard lag and the little quirks it had before 2.01 and 2.02. Battery drain I can't comment because I'm constantly plugging it in due to the habit I formed after having it die so often the first week I had it. I now instinctively plug into the car charger while driving, plug in at work, and then plug in at home. I even leave a cable attached to my XBOX360 to charge (even though the 360 won't recognize the iPhone like it would my iPod Video).

Disabled Apps (5, Interesting)

jrivar59 (146428) | about 6 years ago | (#24673703)

On my iPhone, 2.02 completely disabled all 3rd party apps. Any apps installed run for just a few seconds before returning to the app screen. Deleting and re-installing doesn't help.

Good job apple.

Re:Disabled Apps (0, Troll)

jeebusroxors (812064) | about 6 years ago | (#24673901)

On my iPhone the update disabled dialing. It also seems to be stuck in an infinite loop sending data. I checked my bank account this morning and it looks like the update cleaned it out.

*waits for equally unfunny 'the update killed my parents! lolo!LOLOL!1!!*

Re:Disabled Apps (1, Insightful)

ivan256 (17499) | about 6 years ago | (#24674349)

The update killed your parents!!!!!eleven11!!

VOIDED! (0)

Anonymous Coward | about 6 years ago | (#24673915)

Quit voiding your warranty!

It isn't like you paid for the hardware, paid for the service, have the device in your name, are responsible for it and hold it in your hand 99.99999% of it's lifecycle. IT BELONGS TO APPLE! See the logo? That's APPLE's logo. Not your logo.

You should consider it a privilege to be blessed with an Apple product in your hand.

Re:Disabled Apps (1)

lukas84 (912874) | about 6 years ago | (#24674345)

Had this issue after restoring a backup. Try redownloading a free app. Enter itunes/apple id credentials. Then, all apps worked again.

Re:Disabled Apps (1)

artaxerxes (94297) | about 6 years ago | (#24674599)

Try installing a new app and the old ones should work automagically. Not a fix I have tried, merely one from before - mine has been completely ok.

http://www.iphoneatlas.com/2008/08/18/iphone-os-202-fix-for-apps-crashing-not-launching-and-missing-music/ [iphoneatlas.com] Has a much more involved solution, though there is a shoter version in the comments.

Re:Disabled Apps (-1, Flamebait)

Anonymous Coward | about 6 years ago | (#24674623)

On my iPhone, 2.02 completely disabled all 3rd party apps. Any apps installed run for just a few seconds before returning to the app screen. Deleting and re-installing doesn't help.

Good job apple.

3rd party apps? Like you violated the terms of the OS and jailbreaked it? And then installed an official update and are surprised these apps you installed that didn't come from the store are disabled? WOW.

I'll run to Steve and tell him right away that you're upset. And he'll say next time he'll disable your phone all together for violating the terms of the OS installed on it.

Oh, come on (0, Troll)

DurendalMac (736637) | about 6 years ago | (#24673709)

Why are bug reports on the iPhone always blown way the hell out of proportion? Seriously. Every firmware update on any product is going to have people with issues. But hey, a product that's already sold over 2 million that has some gripes on a support forum? STOP THE PRESSES! Christ, it seems every time an iPhone farts, there's a ton of stuff on the tech sites about how horrible and defective they are! Well, guess what? My iPhone 3G has been running just fine since 2.0. So have the vast majority of the things. Give it a fucking rest already.

Re:Oh, come on (4, Insightful)

Overzeetop (214511) | about 6 years ago | (#24673891)

Because Apple gets a premium for its product based on the style and the "just works" philosophy. Nearly everyone will agree that apple products do not have the breadth of features or the extent of customization of many other products in their respective niche. Their market success has been based on the basic feature set being nearly bulletproof - a claim that many others cannot make. This is exactly the thing Apple users have come to forget happens with mediocre CE.

It also means that someone wasn't minding the store when it went out, and it can mean a serious problem with their growth process. Steve can't be around to hold their hand forever.

Re:Oh, come on (1, Insightful)

Nursie (632944) | about 6 years ago | (#24673897)

Reason 1 - Hype - people are pissed off at those who sound so happy with their apple stuff that they'd fellate the great steve, when technically it's not that special (even if the user experience generally is)

Reason 2 - Hype - the hype is always "It just works". It's virus free and PERFECT out of the box. This is what Macfans use to slag off both MS and Linux. It's delightful to see this falling down.

Reason 3 - Actually, with most mobile phones (see Nokia/LG etc) they do just work and firmware isn't updated.

Flamebait? (1)

Nursie (632944) | about 6 years ago | (#24674513)

Seriously?

I'm answering the question! Sorry, should I not have questioned the superiority of everything that comes out of the fruit-based company?

Perhaps slashdot ought to have "-1, Heresy"

Re:Flamebait? (0)

Anonymous Coward | about 6 years ago | (#24674789)

It may have had something to do with the "fellate" and "delightful to see this falling down" comments. That turned your "answers" into "opinions".

Re:Oh, come on (2, Insightful)

Zoop (59907) | about 6 years ago | (#24674609)

Reason 1 - Hype - people are pissed off at those who sound so happy with their apple stuff that they'd fellate the great steve, when technically it's not that special (even if the user experience generally is)

Reason 2 - Hype - the hype is always "It just works". It's virus free and PERFECT out of the box. This is what Macfans use to slag off both MS and Linux. It's delightful to see this falling down.

Reason 3 - Actually, with most mobile phones (see Nokia/LG etc) they do just work and firmware isn't updated.

You're going to hate me then, because I have an iPhone 3G and It Just Works. No dropped calls, no data losses, no unusually low battery life, and I'm on the 2.0.1 update (haven't updated to 2.0.2 yet). Sorry your self esteem is hurt by my lack of misery.

You sneer at user experience, but if the experience helps you get things done, then inevitable technical issues won't bother you as much. I'm also unaware of any Mac users slagging Linux for being virus-ridden.

Dunno why, in order to be happy, you want to see others do badly. I'd love it if MS made reliable stuff with a great user experience that Just Worked. I'd love it if Linux had a great user experience.

The "great steve" actually addressed this attitude back in 1997: "We have to get over this idea that in order for us to succeed, they have to fail."

Re:Oh, come on (4, Insightful)

sm62704 (957197) | about 6 years ago | (#24673955)

Why are bug reports on the iPhone always blown way the hell out of proportion?

My twenty dollar Nokia doesn't drop calls, nor have service interruptions, or any of the other problems the iPhone has.

A six hundred dollar telephone ought to work. Period. There is no such thing as "blowing it out of proportion."

Re:Oh, come on (0)

Anonymous Coward | about 6 years ago | (#24674233)

My twenty dollar Nokia doesn't drop calls

Nokia pioneered the Mobile market and has been doing it for 30 years. Not exactly a fair comparison.

Re:Oh, come on (4, Insightful)

sqlrob (173498) | about 6 years ago | (#24674315)

It's what else is on the market. It is a perfectly fair comparison, the iPhone doesn't live in a vacuum.

Re:Oh, come on (2, Interesting)

Anonymous Coward | about 6 years ago | (#24674713)

Agreed. If you enter a mature market, you do NOT get a free pass for a crappy product. If you enter a mature market, have a product that is worthy of the market. Do we give a free pass to a brand new car company who enters the market with a car that has a carbeurated engine instead of fuel injection, no power steering, no power brakes, AM radio only and no air conditioning, just because its their first car, and Ford's first cars didn't have those features. Hell no, if anything, we expect that new car company to have everything we expect and more, otherwise we'll stick with what we know.

If Apple wants to play with the big boys in this market, it better not cry when it gets knocked down and has its knees all skinned up and gets sent home without its lunch money.

Re:Oh, come on (0)

Anonymous Coward | about 6 years ago | (#24674591)

Maybe Apple should stick with lower end phones until they can get the basics right (hopefully sooner than 30 years).

Re:Oh, come on (1)

bondsbw (888959) | about 6 years ago | (#24674737)

You can't compare the two. They have different purposes. For me, the iPhone has a primary purpose of being a mobile internet device, not being a phone. The phone part is simply a convenience.

My super-cheap landline phone never drops calls, never has service interruptions, and never has any of the other problems that Nokia cell phones have. That's because it isn't "primarily" a phone, it is only a phone. See what I'm getting at? You would never make such a comparison.

I'm a 1st-gen $600 iPhone user, and I have no problems. The 3G users only paid $199 for the same device. So at least get your facts straight.

For the record, I think 3G users should get upset and complain to Apple. They simply are not getting the service and quality they were promised.

Re:Oh, come on (3, Insightful)

value_added (719364) | about 6 years ago | (#24674013)

Why are bug reports on the iPhone always blown way the hell out of proportion?

Maybe it's because some are insisting that a phone should be able to make phone calls, while other are using a metric based on "user experience"?

Re:Oh, come on (1)

E IS mC(Square) (721736) | about 6 years ago | (#24674223)

Because all the other phones/smartphones I have used have "just worked" even after firmware updates.

Re:Oh, come on (0)

Anonymous Coward | about 6 years ago | (#24674535)

Parent obviously has not embraced the joys of schadenfreude

Time for a Windows Mobile v. iPhone ad series. (1, Offtopic)

mr_mischief (456295) | about 6 years ago | (#24673741)

Microsoft is upset over the Mac v. PC, Leopard v. Vista commercials. They want to play dirty themselves, obviously, since they're showing idealized videotaped demos of their OS to gullible people under a fake name and saying "That's Vista, ain't it great?". So where are all the Microsoft-purchased ads slamming the iPhone's inability to even be a phone, while Windows Mobile phones get shit done?

It's simple. (1, Interesting)

Anonymous Coward | about 6 years ago | (#24673997)

Windows Mobile can't get shit done. I own a WM smartphone and it sucks incredibly. No usable browser, crappy "e-mail" client which can't do IMAP correctly, let alone IDLE, lame applications.

A Mac versus PC ad is at least fair -- both computers are capable of doing things, and you can get a PC that's equal to or superior to a Mac hardware-wise. (I own a MacBook, FWIW.) Macs can run the same software PCs can, either Mac OS X applications or Windows via Parallels/Fusion/Boot Camp. Windows Mobile is a whole different story -- it's not even close. Even if you have a Pocket PC, which is equipped with a touchscreen, better CPU, and significantly better version of Windows Mobile, you're still out of luck.

Re:It's simple. (1)

mr_mischief (456295) | about 6 years ago | (#24674351)

Like I said in #24674295 [slashdot.org] , the press surrounding the iPhone 3G is what matters. The Apple ads were not entirely fair, although they were based in ideas that were basically true. Microsoft has been known for spreading FUD for years, and this is a perfect opportunity to use those skills.

Re:It's simple. (0)

Anonymous Coward | about 6 years ago | (#24674703)

Huh, my multiple IMAP email accounts are working fine. Opera Mobile 9.5 is working great. Remote Desktop works like a charm. Google Maps gets the job done. Heck, I can even run all 4 things at the same time!

Re:Time for a Windows Mobile v. iPhone ad series. (1)

DMoylan (65079) | about 6 years ago | (#24674077)

>Windows Mobile phones get shit done

i always thought they did bugger all. have yet to see one go a day with out a crash/needing a recharge after 60 minutes away from a power supply.

recently added to the list of of it looked cool but didn't last 5 minutes with the guy who was going to buy one. htc touch diamond. reason for giving up on it. he fired it up. went to the browser. took 3-4 clicks before it launched for some reason. it connected to google using our wifi. all well and good. till he tried to type in a url. took 3 attempts and the device erased his first 2 when he switched to symbols to get the . in .com didn't even bother at that point to see if lasted with out a crash. it looked great in demos but was sluggish and jerky in use. better than previous versions but still wouldn't touch/trust it.

wouldn't touch a iphone myself either. too expensive and i prefer a keyboard. have a nice new shiny nokia e71 that does everything that i want. however to each their own. different folks want very different things from portable devices.

Re:Time for a Windows Mobile v. iPhone ad series. (1)

mr_mischief (456295) | about 6 years ago | (#24674295)

I'm looking at the Symbian phones, particularly from Nokia, myself. I still have just a Razr for now. I used to have a Psion Series 5mx and I still miss it.

I'm no fan of Windows Mobile. I don't see why Microsoft is missing this opportunity even if they have to stretch the truth a bit. Apple certainly did in their ads, and Microsoft's been known to do much worse than what Apple did for their ads.

It's a smart thing to do, even if Microsoft's phones aren't all that. Leopard isn't all that either, although it is pretty nice. The perception that the new iPhone is shit is out there, and it should be used to someone's advantage. Maybe Nokia will if Microsoft doesn't, and the Symbian smartphones really do just work. Nokia's not known for dirty tricks, though, which is why I suggested Microsoft do it.

why not iphone? (2, Funny)

extirpater (132500) | about 6 years ago | (#24673749)

http://www.thebestpageintheuniverse.net/c.cgi?u=iphone

Re:why not iphone? (1)

megamerican (1073936) | about 6 years ago | (#24674409)

http://www.thebestpageintheuniverse.net/c.cgi?u=iphone

This site is blocked in accordance with corporate Internet usage policies. If you feel that the site has been mis-identified or need access for business reasons contact the Security Administrator by email or phone at xxx-xxx-xxxx

Reason:
  The Websense category "Tasteless" is filtered.

This is why I am glad... (1)

drkich (305460) | about 6 years ago | (#24673821)

I always find it interesting how you get a slew of "I am glad I never jail broke my iphone" comments when a new release comes out that breaks the jail break.

Well in this case, I am glad I jail broke my iphone because I did not upgrade to the new firmware. In some ways it is nice, because you let everyone else find out what is broken. So in this case, even if they come out with the new pwnage for the new firmware, I am sure I am going to just wait until the new release from apple come out.

Paging RoughlyDrafted.. (5, Funny)

Anonymous Coward | about 6 years ago | (#24673827)

From: steve.jobs@apple.com
To: daniel@roughlydrafted.com
Subj: Hello

Daniel,
Looks like we're in a bit of bind right now. QA signed off on the 3G 2.0.1 update despite not testing it fully. (The guilty parties are being punished as we speak.) For the time being, could you write another pro-iPhone article? Be sure to mention how it is "substantially less buggy" than competitors phones, and how beautiful it is. Also, be sure to make a jab at Zune (the Internet always eats that stuff up.) It'd also be great if you could work chair throwing in there as well. Thankfully, the masses eat up tired memes without even realizing it. One article should buy us enough time and mindshare to fix these issues.

Sincerely,
Steve

terrible article (5, Informative)

jettoblack (683831) | about 6 years ago | (#24673843)

First off, the firmware that was just released was 2.0.2, not 2.0.1 which had been out for a while already. Second, Apple never claimed that this update contains the 3G fix. As usual, they have been secretive and cryptic about what the update actually contains, but this was just a minor update, not the big radio firmware fix we've been waiting for. And finally, although a few people have complained about the GPS in the new version, most of the reports seem to indicate that the GPS has IMPROVED.

Disclaimer: I own an iPhone and am suffering from the 3G issues. I'm certainly no fan of the way Apple has handled this so far, but this article is just a pointless and error-filled troll.

Re:terrible article (1)

Sentry21 (8183) | about 6 years ago | (#24674677)

Are you having the *new* 3G issue? Because the one thing that seems (anecdotally) to be in common for all those affected that I've heard from is an old SIM card (i.e. not the one that came in the box).

People who have the 'I can't get on the 3G network' issue have reported their problems go away when switching to the new SIM. Maybe that's worth trying?

So what? (0)

Anonymous Coward | about 6 years ago | (#24673911)

My Nokia is about 10 software revisions out of date. It appears that my carrier doesn't want to bother to upgrade the firmware to correct pre-existing bombs in the old software, and I don't have the special cable (which will cost me perhaps $40).

Virtually every modern phone has upgradeable firmware to address "bombs". Low-end Motorolas, Nokias, BlackBerries, Treos, LGs, Sony/Ericsons, Samsungs, Verion-branded phones ... ALL of them.

The only interesting part is that iPhone users can drive the software update process without it being forced upon them by the carrier, and/or users can upgrade it without having to buy a rarely-available cable.

Re:So what? (2, Informative)

BronsCon (927697) | about 6 years ago | (#24674403)

The only interesting part is that iPhone users can drive the software update process without it being forced upon them by the carrier, and/or users can upgrade it without having to buy a rarely-available cable.

As can BlackBerry users. With a standard mini-USB cable. And the software included on the CD that comes with the device.

Re:So what? (0)

Anonymous Coward | about 6 years ago | (#24674851)

Every phone I've bought that had the facility came with a USB data cable in the box, and has always been an offline, non-forced update. Is it just handled different over here in the UK or something?

Not new to 2.0.2 or 2.0.1 (0)

Anonymous Coward | about 6 years ago | (#24673969)

There have been complaints about GPS for a while since 2.0.0, so this isn't new. It may take a while to acquire an initial position, especially if your time is not accurate on the device.

Keep it outdoors, and prevent it from locking for 15-30 minutes.

I have 2.0.2 (2, Informative)

TofuMatt (1105351) | about 6 years ago | (#24674003)

For what it's worth, I have a 16GB White 3G iPhone that I bought about a week after launch, and have had no call issues (call quality is actually reported by people I talk to as being "amazing"), no GPS issues, etc.

The first weekend I had it I lost internet and had to restart it, and since then have had no issues with big things like GPS/3G/etc. I updated to 2.0.2 last night and used the GPS in town and it was actually super-fast and stable.

That said, the contact/SMS slowdown business, and somewhat crash-happiness it exhibits haven't gone away, although seem somewhat better. 3rd-party apps, especially games (I'm looking at you: Super Monkey Crash-a-million-times Ball) seem really rushed and quick to fail.

I'm glad (1)

Cro Magnon (467622) | about 6 years ago | (#24674017)

since 2.0.1 is such a steaming pile, that I'm using 2.0.2. So far no problems.

Apple considering a recall/replacement (0)

Anonymous Coward | about 6 years ago | (#24674063)

Posting as AC for obvious reasons. The talk is strong to recall the new iPhones here in Cupertino.

Apple is vulnerable to third party hardware suppliers. These third parties want Apple, with their BILLIONS (windfall profit tax anyone?) to buy them out because they feel the world economy is going to get worse before it gets better.

apple: "just works"? (1)

poetmatt (793785) | about 6 years ago | (#24674081)

I wonder how all the apple fanboys feel when they say their products "just work", as this update is clearly showing. /sarcasm

Meanwhile, it'd be nice to see the iphone actually work, although I'm impressed by the continual problems sprouting up. How did something look so sleek end up so crappy? It's like putting a prius engine in a ferrari or something.

This iPhone bashing is just sick (0)

Anonymous Coward | about 6 years ago | (#24674179)

Steve should stop giving his gifts to this ungrateful world, and go away like he did before so that the people will really appreciate that which is cool.

Would serve you right you ungrateful pricks!

Enough. (1, Troll)

legoman666 (1098377) | about 6 years ago | (#24674229)

I do not care! Enough with the IPhone articles.

Re:Enough. (2, Insightful)

sm62704 (957197) | about 6 years ago | (#24674715)

If you don't care then don't click on the link. If you don't want it on the front page visit the firehose and vote against it.

I don't have an iPhone (I might get one if they come down to $50) but I thought the summary, at least, and the ensuing discussion was worth my time.

2.0.2 nonsense on the iPod Touch (2, Interesting)

sjonke (457707) | about 6 years ago | (#24674239)

First, let me say that others have not had the same experience, so it isn't universal, but I've also seen others saying they had the same result, so it isn't unique to my iPod Touch either.

After I updated to 2.0.2 on my 16 GB iPod Touch, I could no longer launch any 3rd party apps. They would start to load, then quit back to the home screen. I tried powering off and starting back up. Didn't help. I tried a restore and setup from backup. No help. Finally I resorted to a restore and setup as a new iPod. This worked (at least so far). Of course, it means that I lost all my app data. Fortunately all my key data was recoverable (contacts, calendar, email and SplashID), but my progress in the game Vay, for example, is gone as well as other games.

This isn't the first problem I've had with 2.0.x firmware. Previously I had individual applications stop working. In some cases powering off and on would fix it, but more recently (with 2.0.1) I had some applications where that didn't help. In fact, neither did a restore and setup from backup. Indeed, the most recent restore and setup as a new device is the *second* time I've done it.

Also, twice I experienced a problem where I tried to launch the AppStore app where it never finished loading. It didn't quit to the home screen, it just got stuck. Pressing Home didn't do anything. Nor did pressing the sleep button. Finally I held the Home button down to force quit the AppStore, but instead of just force quitting the app, it caused an onscreen flash and then my iPod started to reboot, but it never finished. I tried forcing another reboot and still it didn't finish starting up. Endless Apple logo. I let it go for hours and it never finished. Finally I had to force my iPod into recovery mode and do a restore and setup from backup. In this case, that worked, but it happened again another time and again I had to restore from backup.

The 2.0.x firmware has, as far as I'm concerned, been pretty much a disaster. I love the features it brings to my iPod, but this is beta, or really alpha software. It shouldn't have been released, or at least it should have been labeled as such and not been distributed through normal means. Then the problems wouldn't sting quite so much if you ran into them.

I hope the promised September update will put all this nonsense to rest and finally give us release-quality firmware. I must admit to being a bit skeptical, though.

3rd party app bug (1)

tgibbs (83782) | about 6 years ago | (#24674879)

The 3rd party app bug is not new, and Apple has acknowledged that it is working on it. I had the same problem with the old firmware after an update of a 3rd party application. Doing a restore solved the problem.

Some of us are having no problems... (2, Informative)

CitizenDan (698227) | about 6 years ago | (#24674327)

I'm running 2.0.2 on a 3G with no visible issues so far. In fact, 2.0.2 fixed a lot of the app slowness that I was seeing, especially the Contacts app, which previously had a 5-10 second lag when starting. With 2.0.2 the contacts app is usable as soon as it opens up. As for the 3G problems, the 3G coverage in the areas move between is less than stellar, so I typically just leave 3G off.

Exactly. AT&T Employee admits problem with net (2, Informative)

aristotle-dude (626586) | about 6 years ago | (#24674501)

Check out this quote from this page:

"After complaining to a manager, Goodman was able to get a replacement unit, but the reception issues persisted. On Thursday, he was told by an AT&T customer service representative that its cell towers are having trouble recognizing the iPhone 3G on the network, and that a fix was forthcoming."

http://news.cnet.com/8301-13579_3-10017657-37.html?tag=nefd.lede [cnet.com]

This is the first comment by an AT&T employee where they appear to admit that these issues are partially their fault. Did I call it or what? I bet they decided to call Fido as I suggested on various boards and ended up finding something.

No problems with 2.0.2 so far... (1)

otis wildflower (4889) | about 6 years ago | (#24674387)

So far so good. Now if only Apple would fix the 'mangle photo before email' problem, so that I can email full-size photos with full EXIF information instead of having to tether to get them...

We Know This (1)

NotFamous (827147) | about 6 years ago | (#24674539)

The emperor is fully clothed!

Crazy Idea... (0)

Anonymous Coward | about 6 years ago | (#24674553)

How about not buying a cell (particularly one so expense) that doesn't function properly?

News to me (1)

randyest (589159) | about 6 years ago | (#24674671)

Mine works fine under 2.0.2, as it did under 2.0.1. This is clearly not a universal problem -- I know a dozen or so others with 3G iphones online and in Real Life who have had no problems. Maybe someone should start a database of serial numbers to see if there's some kind of trend in which phones are problematic?

No Problems in Milwaukee (0)

Anonymous Coward | about 6 years ago | (#24674683)

I activated my 3g iPhone last week, and I haven't had any issues anywhere in the city.

Is it just crowded places like San Francisco that are having issues?

Do I have a newer revision of the 3g since it was on sale just a week ago?

My experience... bad gets worse. (2, Informative)

froboy11 (1286394) | about 6 years ago | (#24674811)

(Before the happenings of this post, I had replaced the SIM cards in my and my wife's 3G iPhone's once previously, about 2 weeks ago, with no significant improvement in service.) After updating to 2.0.2 I am completely unable to make or receive calls when 3G is enabled. Disabling 3G while standing in the same location results in 3-5 bars of EDGE, and turning on 3G again results in "No Service" (when previously the phone would at least drop down to EDGE when 3G was unavailable). Also, even with 3-5 bars of EDGE, I had 5 calls last night that did not ring at all to my phone (I got the voicemails about 30 min later). Disabling Wifi, doing a Network Reset, and rebooting did nothing to resolve the issue. I reported these issues to AT&T Technical Support after getting bounced to Apple and then back, and requested a refund for the month or so of incredibly poor phone service that I've received. The representative was happy to comply, discounting a significant portion of next month's bill. I refuse to pay for poor phone service, and I suggest any who are having issues do the same until these problems are resolved.

Location features not working since 2.0.0 (2, Informative)

Builder (103701) | about 6 years ago | (#24674893)

The location feature on every 1st gen iPhone I know of (around 12) have not been working since the 2.0.0 update. Apple say that they know about this, but there has been no sign of a fix yet :(

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