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Study Finds iPhone Twice As Reliable As BlackBerry

timothy posted more than 5 years ago | from the joe-random-study dept.

Cellphones 301

An anonymous reader writes "As reported at TechCrunch, 'The iPhone is twice as reliable as the BlackBerry after one year of ownership, a new study by SquareTrade finds. SquareTrade, which sells extra warranties for cell phones and other devices, looked at the failure rates of 15,000 phones covered under its plans. The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry and 16.2 percent for the Treo.' The full report (pdf) can be found at the SquareTrade site."

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OMGITSSOOOOOSHINY (2, Insightful)

negRo_slim (636783) | more than 5 years ago | (#25698685)

What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?

Re:OMGITSSOOOOOSHINY (4, Insightful)

dreamchaser (49529) | more than 5 years ago | (#25698749)

Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.

Re:OMGITSSOOOOOSHINY (5, Insightful)

darkmeridian (119044) | more than 5 years ago | (#25698971)

My coworkers and I get our Blackberries through the firm, and you'd be surprised how many old-model Blackberries get dropped once the new models become available. "Only the partners have the new ones?" "Yeah. We're relying on attrition to wear down the associates' Blackberries." Next day. "I need a new Blackberry. I dropped mine."

Re:OMGITSSOOOOOSHINY (4, Informative)

dreamchaser (49529) | more than 5 years ago | (#25698983)

Yep, I've seen the same thing many times. That was my point. I'd say a sizeable minority of Blackberry 'failures' are people angling to upgrade to the latest greatest model.

Re:OMGITSSOOOOOSHINY (5, Interesting)

daBass (56811) | more than 5 years ago | (#25699133)

While no denying your comment, I doubt many companies like yours would be using extra warranty services like this. I am sure SquareTrade's statistics only includes those insured by them - most likely individuals and small businesses.

So the abuse by enterprise users likely does not come into these figures.

Re:OMGITSSOOOOOSHINY (5, Funny)

Anonymous Coward | more than 5 years ago | (#25699169)

My coworkers and I get our Blackberries through the firm, and you'd be surprised how many old-model Blackberries get dropped once the new models become available. "Only the partners have the new ones?" "Yeah. We're relying on attrition to wear down the associates' Blackberries." Next day. "I need a new Blackberry. I dropped mine."

I had a horrible accident with a Blackberry and a prototype mass driver at the lab. When my supervisor offered to have it repaired I handed him a Dust Buster and pointed to a smudge on the wall.

You got there where? (0)

Anonymous Coward | more than 5 years ago | (#25699043)

The company's userbase isn't geared towards companies but towards individuals. Your off-the-cuff analysis doesn't apply to this study.

Re:OMGITSSOOOOOSHINY (0)

Anonymous Coward | more than 5 years ago | (#25699049)

Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.

I bought my 7100T. I think it rebooted/crashed maybe 6 times in the 5 years I had it. I finally got rid of it once I cracked the screen by walking into a door knob.

I'm on a motoRizr now, running java versions of what I need until I decide to pick up a G1. I had an HTC 7501, but it was just too big to leave in a pocket.

Re:OMGITSSOOOOOSHINY (3, Interesting)

renegadesx (977007) | more than 5 years ago | (#25699087)

With 3G Smartphones being so commonplace these days is Blackberry even relevent anymore?

Re:OMGITSSOOOOOSHINY (1)

professional_troll (1178701) | more than 5 years ago | (#25699217)

I for one thinks renegadesx is a twitter sockpuppet and deserves to get a cunt punt!

Re:OMGITSSOOOOOSHINY (5, Informative)

Anonymous Coward | more than 5 years ago | (#25699585)

With 3G Smartphones being so commonplace these days is Blackberry even relevent anymore?

Yes. The Blackberry platform remains the best mobile data system by far. Strong encryption, fully audited, free dev kits, no restrictions on what you do with it, push email, strong control of the devices by central IT policy, and outstanding integration with Exchange, Notes or GroupWise. Even supports PGP or S/MIME email for additional paranoia.

Unlike the iphone or googlephone, no one can remove apps from your blackberry (aside from your IT people).

Now, you might not be interested in all these features, but nothing else comes close.

Re:OMGITSSOOOOOSHINY (5, Interesting)

syousef (465911) | more than 5 years ago | (#25699097)

Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.

Regardless of who bought it, which would you spend more time protecting? Your personal entertainment device that lets you listen to music etc. or the virtual servant bell which forces you to check your email regularly out of hours and which few people use for personal calls.

Re:OMGITSSOOOOOSHINY (5, Funny)

amiga500 (935789) | more than 5 years ago | (#25699311)

An executive at my employer recently had to have his Blackberry replaced after his wife threw it against a wall while they were on vacation.

Re:OMGITSSOOOOOSHINY (0)

Anonymous Coward | more than 5 years ago | (#25699565)

I'd imagine some of this is that iPhones look like they'd break more easily, thus people tend to coddle them more than a company owned Blackberry. Most iPhones I see are in protective cases. Can't say the same for Blackberries. Nonetheless, the figures are interesting...but, as my old statistics professor used to say, there are lies, damn lies, and statistics.

Re:OMGITSSOOOOOSHINY (2, Informative)

gyrogeerloose (849181) | more than 5 years ago | (#25698755)

perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?

Not in my case. I've dropped my iPhone 3G several times, including a three-foot fall onto a hard surface--twice. The shiny bezel got a little scratched but the phone works fine.

Re:OMGITSSOOOOOSHINY (1)

mrsteveman1 (1010381) | more than 5 years ago | (#25698945)

I'd be more worried about that glass.....

Re:OMGITSSOOOOOSHINY (1)

gyrogeerloose (849181) | more than 5 years ago | (#25698975)

That's what I thought too, but it seems to hold up okay.

Re:OMGITSSOOOOOSHINY (1)

lucifuge31337 (529072) | more than 5 years ago | (#25699247)

I dropped my old one from a boat I was look at to buy on the trailer onto a concrete garage floor (about 7 feet up from where it was on my belt). Bezel scratch. Nothing else. Was loading the same boat on to the trailer a few months after I bought it and had forgotten the phone was in my pocket. That was the end of it. Irrelevant comment: I'd still have it now - I have the 3G, and it's really not doing anything for me that the old one didn't.

Re:OMGITSSOOOOOSHINY (1)

Hadlock (143607) | more than 5 years ago | (#25699607)

What kind of phone call were you waiting on that you couldn't leave the phone in your car? Power tools + boats = phone stays in car, or (dry) sink in the boat.

Re:OMGITSSOOOOOSHINY (1)

lucifuge31337 (529072) | more than 5 years ago | (#25699665)

I wasn't waiting on any call. There is no one listening on marine VHF bands on most of the Delaware River. If you need help or a tow, you have to make a phone call or swim to shore. I normally put it in a plastic bag. I was stupid, broke my normal procedure, and put it in my pocket as I was loading the boat.

Re:OMGITSSOOOOOSHINY (1)

Lucky75 (1265142) | more than 5 years ago | (#25699399)

Dropping it is one thing, but those blackberries are pretty much indestructible. I've dropped by blackberry out of my pocket and onto the pavement going 90km/h in a Go-Cart and it was still on and receiving emails during the time between when I dropped it and when I found it (and after still, obviously). I've also accidentally almost dropped it, tried to catch/swipe at it, and thrown it into a brick wall and had it still work the same. Most of the ACTUAL problems come from people installing random software which breaks the device or changing permissions on some key component.

Re:OMGITSSOOOOOSHINY (3, Informative)

mewshi_nya (1394329) | more than 5 years ago | (#25698793)

Basically, having dealt with SquareTrade (they're actually a pretty decent company, by the way), anything that causes the phone to stop working normally, such as broken screen, broken keyboard, broken battery, broken... well, anything that can't be fixed by the user.

Re:OMGITSSOOOOOSHINY (2, Interesting)

More_Cowbell (957742) | more than 5 years ago | (#25699305)

... well, anything that can't be fixed by the user.

Just out of curiosity what exactly would you call a user fixable part on a cell phone?
Aside from the few phones that have interchangeable outer covers, I can't think of a single thing. Not like they sell parts at Radio Shack...

Re:OMGITSSOOOOOSHINY (3, Interesting)

Ethanol-fueled (1125189) | more than 5 years ago | (#25698839)

In the first TFA the failures are seperated by like components/subsystems. The logically strange thing is that the catagory with the highest failure rate across all 3 brands is "screen/keypad/touchpad". I'd wait a couple more years for more reliable iPhone faulure data to be gathered, it's hard to compare one inoperable button with an erratic touchscreen(don't know about the treo, but iPhone alphanumerics must be entered with the touchscreen as opposed to the crackberry's button-keypad.

Re:OMGITSSOOOOOSHINY (4, Informative)

linumax (910946) | more than 5 years ago | (#25698899)

If you bother to read the report (yeah I know this is Slashdot) you'd get the answer:

We divided reported malfunctions into the following problem categories:

  • Software / Features. Includes operating system lockups, frozen applications, voice recognition software, etc.
  • Battery Problems. Primarily batteries that fail to hold a charge.
  • Bluetooth / Camera / Accessories. Includes functional components that are part of the handset.
  • Antenna / Hardware / Casing. Includes all physical integrity issues.
  • Screen / Keypad / Touchpad. Includes burn-in, screen spots, dead pixels, and touch screen dead spots.
  • Call Issues. Includes outbound calling, call reception, poor call quality, dropped calls and microphone issues.
  • Power Issues. Includes power connectors, powering on/off, and inability to stay on.
  • Other. Other issues, not categorized above.

And, regarding the level of care, and how accident prone iPhones are:

As it turns out, an iPhone user is more than twice as likely to experience an iPhone failure due to accidental damage than through a handset malfunction. An astounding 12% of iPhone owners have reported a failure due to accidental damage at the 1 year mark, and nearly a quarter of all iPhone owners can be expected to have their phone fail from an accident by the end of 2 years. This accident rate is higher than the 9% accident rate reported on all other phones by one-third...

Personally, I see and use the iPhone as an appliance, not as a platform, which is what a real Smartphone is. iPhone is not in the same league, and comparisons of this kind, while informative to some extent fail to provide any significant insights.

Re:OMGITSSOOOOOSHINY (2, Interesting)

Anonymous Coward | more than 5 years ago | (#25699111)

Seriously? iPhone, Windows Mobile, and PalmOS are the only real smartphone platforms. Android may yet prove itself, but Blackberry has the worst development tools and developer community there is. It's big expensive enterprise apps and 1 billion different Solitaire games for $19.99 each.

The iPhone on the other hand, while it has those billions of redundant solitaire games: they're free, and otherwise has an ever improving mixture of enterprise type, reasonably priced, and free apps of all types. Oh, and Apple lets you write native code with the same APIs they use, rather than forcing you to use Java.

I'm still skeptical about Android for the same reason, Java-only for 3rd party development. Since it's open source someone could technically "fork" it to a platform that allows native coding, but that'd be it's own thing and not have the industry backing. So far "just fork it" hasn't worked in creating a mass market force for OSS systems on the workstations, and it won't be any different on smartphones.

Re:OMGITSSOOOOOSHINY (-1, Flamebait)

Ethanol-fueled (1125189) | more than 5 years ago | (#25699229)

Oh, and Apple lets you write native code with the same APIs they use, rather than forcing you to use Java.

Hmm, use the ubiquitous Java, or be forced to write a contact manager using Apple's Objective-C which isn't used anywhere outside of Apple?

[sarcasm] Tough call! Anybody want to pitch in and make a Beowulf cluster of iPhones? [/sarcasm]

Re:OMGITSSOOOOOSHINY (1, Interesting)

popo (107611) | more than 5 years ago | (#25699207)

"an iPhone user is more than twice as likely to experience an iPhone failure due to accidental damage than through a handset malfunction."

Because when you drop the Blackberry your company bought for you, you claim it "just broke". When you drop the iPhone you paid for yourself, you're comfortable admitting that you dropped it.

Re:OMGITSSOOOOOSHINY (0, Troll)

RedWizzard (192002) | more than 5 years ago | (#25699221)

Personally, I see and use the iPhone as an appliance, not as a platform, which is what a real Smartphone is. iPhone is not in the same league...

Interesting opinion. Care to elaborate?

Re:OMGITSSOOOOOSHINY (1)

Crudely_Indecent (739699) | more than 5 years ago | (#25699067)

This is along the lines of my immediate thoughts after reading this article. I own a Blackberry and haven't had a single issue with it.

I won't own an iPhone for reasons I won't detail here, but one of them is price.

I'm less likely to care about a phone that costs me $30 vs my Blackberry that cost me nearly $300

Now, when they detail failure rates, are they referring to actual failures or user ineptitude?

Re:OMGITSSOOOOOSHINY (-1, Flamebait)

Anonymous Coward | more than 5 years ago | (#25699153)

Well speaking as an iPhone user I got to say - BlackBerrys suck.

Re:OMGITSSOOOOOSHINY (1)

timrichardson (450256) | more than 5 years ago | (#25699505)

Well speaking as an iPhone user I got to say - BlackBerrys suck.

Speaking as a BlackBerry user, I agree. My reference is a series of Nokias, which the BalckBerrry has taught me to appreciate. The BlackBerry user interface ... well, I love to read documentation, but I hate to have to read it.

Re:OMGITSSOOOOOSHINY (0, Troll)

jellomizer (103300) | more than 5 years ago | (#25699257)

I don't think so. Have you ever used an iPhone for any period of time? These things are quite solid. Just pick one up and they feel heavy to their size. As well as little moving buttons vs. Hundreds of buttons on a blackberry and a scroll ball which has all the problems that a mechnical muse will have plus being stored in your pocket. Also even though you may pay slot for it after the newness factor wares off you tend to treat it like any other device.

OMGITSAPPLESOPPLARESTUPID!! (1)

MobileTatsu-NJG (946591) | more than 5 years ago | (#25699339)

What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care

What's different between the two phones? Does the lack of a keyboard make the hardware simple enough to have a higher success rate? Does that make it more difficult for people to break?

Re:OMGITSSOOOOOSHINY (1)

Sillygates (967271) | more than 5 years ago | (#25699419)

What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?

I would consider durability a major point of reliability for a phone. Its a device that you carry around with you, it should be able to stand up to being banged around a bit.

Re:OMGITSSOOOOOSHINY (2, Insightful)

nine-times (778537) | more than 5 years ago | (#25699601)

Right. Research suggests that the iPhone are reliable, so their methods must be wrong. Because I know a guy who's iPhone broke, and we all hate Apple anyway, so lets be as dismissive as we can.

It couldn't possibly be because the devices are durable and designed pretty well.

bias. (4, Insightful)

Kingrames (858416) | more than 5 years ago | (#25698701)

Sounds heavily biased.
There are plenty of people who would wait until there was more than one problem with their iPhone before calling it in for repairs. But those with a blackberry might be more quick to respond to problems.

Did the study really only count the number of times someone sent their phone in for repairs, or the actual defects in the hardware?

Re:bias. (5, Insightful)

powerspike (729889) | more than 5 years ago | (#25698785)

I have to agree with this totaly. As a business user, if something goes wrong, i want it fixed asap, as it will affect my job in someway (this is a generic view on any device i use as a part of my workflow). As an indivual, I have a itouch, i have had several issues withit, but it still does what i want it to, so i haven't bothered to take it in for repairs yet, but it needs it (the case is coming apart - bad glue?). but you get the point. business users will raise issues alot faster then retail ones.

Re:bias. (5, Funny)

Anonymous Coward | more than 5 years ago | (#25698995)

the case is coming apart - bad glue?

That's not broken. You're one of the lucky ones who got one with a user replaceable battery!

Re:bias. (0)

Anonymous Coward | more than 5 years ago | (#25699197)

As an indivual, I have a itouch, i have had several issues withit, [....]

Mmmmm.... taking into account that the product is called "iPod touch" and that it even says iPod on the back, I honestly doubt you actually have one...

Re:bias. (1)

99BottlesOfBeerInMyF (813746) | more than 5 years ago | (#25699543)

I have to agree with this totaly[sic].

You have to totally agree with a posting of speculation and conjecture that would be pointless if you bothered to RTFA?

Re:bias. (2)

lucas teh geek (714343) | more than 5 years ago | (#25698795)

There are plenty of people who would wait until there was more than one problem with their iPhone before calling it in for repairs.

are you joking? the people who buy apple products are generally complete nuts when it comes to returning stuff. shit, I remember ibooks (or were they macbooks?) being returned because of discolouration where you wrists like. discolouration!

if there's the slightest flaw in an apple product their is almost always an outcry demanding a recall. where are you getting the impression people buying iphones are less fussy than blackberry buyers? because it sure isnt this reality

Re:bias. (5, Informative)

catwh0re (540371) | more than 5 years ago | (#25698955)

actually, the apple consumers are usually very pedantic about their product and rightly so, the product is usually marketed as a premium item and costs a little more than the competitor.

So far even minor issues found in the iphone have been turned into a maelstrom of users, fanboys and haters all cashing in their feedback. There are people actively petitioning the iPhone for the following: Canadian pricing, the autocorrection feature having a disable switch, iphone unlocking/drm, 3rd party application NDAs, iphone in china & other providers, chrome for iphone, mms, 802.1x NACS, etc etc.

The blackberry is not getting anywhere near this much attention, petitions for the blackberry are aimed at the service providers disablement of a particular BB feature.

However all this vocal activity is a good thing for apple, as it gives them ways they can improve their product.

Re:bias. (0)

hax0r_this (1073148) | more than 5 years ago | (#25699309)

I'm inclined to agree. Of 3 iPhones in the (college) house I live in, all three are broken in some way, 1 by accidental damage, the other 2 just randomly quit after a while. Our 4th roommate is a Blackberry user who has broken 2 phones (both stupid accidents involving copious amounts of alcohol) since January. But he has some sort of insurance from T-Mobile that allows him to just go into a T-Mobile store and pick up a replacement, no questions asked. And he can even upgrade to a newer version at the same time.

If those of us with iPhones want them replaced we have to drive 2 hours to the nearest Apple store, deal with one of those annoying "geniuses" and we will hopefully come away with a replacement. Note that replacements are often refurbished.

Re:bias. (1)

mr_josh (1001605) | more than 5 years ago | (#25699435)

What would be the motivation for bias?

excuses (2, Funny)

Anonymous Coward | more than 5 years ago | (#25698737)

I'm having a boring day, but am now looking forward to reading the excuses from the apple haters. bring on the comedy gold!

Re:excuses (1)

gyrogeerloose (849181) | more than 5 years ago | (#25698769)

You didn't have to wait long!

Or?? (1, Troll)

eclectro (227083) | more than 5 years ago | (#25698741)

Is it because iphone users are more careful with the iphone, not wanting to break their purchase, or use it out of fear of breaking, or use it because it would involve removing it from its shrine?

Re:Or?? (1)

mevets (322601) | more than 5 years ago | (#25698825)

I can back this up. I am so proud of my iphone that I keep it in a trophy case; I probably wouldn't even know if it didn't work....

Re:Or?? (3, Insightful)

ThePhilips (752041) | more than 5 years ago | (#25698949)

Can't speak of iPhone - I can only say to BlackBerry.

In my company we have so called "standby support," when people are getting a BlackBerry from company and have to respond to customer calls.

The amount of abuse BlackBerry can survive is really impressive. Generally, BlackBerrys assigned to standby support pool last for 8-14 months. But the phones rarely have a quiet hour in their lives.

So my biased theory would be that BlackBerry and Treo are failing more because they are used in business more and thus are open to more abuse.

Re:Or?? (3, Interesting)

c_forq (924234) | more than 5 years ago | (#25698977)

I actually think a major factor would be fewer points of failure. You have 3 buttons, one switch, the screen, the case, the chip and the battery. I would imagine the failure rate of highly used keyboard buttons on the blackberry would be much higher than the touchscreen.

Hrm (0)

Anonymous Coward | more than 5 years ago | (#25698761)

I wonder if this also takes into account how many iPhones are sent back to Apple for some type of repair. Seems like a poorly done study.

Re:Hrm (2, Funny)

boarder8925 (714555) | more than 5 years ago | (#25698819)

I wonder if this also takes into account how many iPhones are sent back to Apple for some type of repair. Seems like a poorly done study.

Exactly. This study's findings are applicable only to people who have SquareTrade warranties--but I'm sure diehard Apple fans will point to this study as more proof that the iPhone is the best thing since sliced shit.

(Disclaimer: I own a MacBook.)

iphone (1)

postmortem (906676) | more than 5 years ago | (#25698771)

11.2 % malfunction rate of electronics ? sound like 11.2% kids dropped it.

Can't wait till next year... (1)

Tubal-Cain (1289912) | more than 5 years ago | (#25698777)

Hopefully we'll see the G1 next year.

Who protects a Blackberry? (5, Interesting)

NevDull (170554) | more than 5 years ago | (#25698789)

I have and carry both a Blackberry for work, and an iPhone because I wanted something that wasn't under the control of IT overlords. I'm sure that I'm not the only one who carries a Blackberry in the default plastic holster and drops it onto the floor at least once every few weeks... and it's got nothing to protect it from that dive. My iPhone, however, being my personal property, does get better care. It's usually in a case in a pocket, and only small portions of its surface are directly exposed... I'm not surprised that iPhones fail less. People take far better care of them.

A little help please... (-1, Troll)

Anonymous Coward | more than 5 years ago | (#25698851)

I have a huge problem. I was sitting at my desk stroking the bone through my trousers, when the office manager walked by my door. She caught me right as I was busting a nut, convulsing and shouting profanities. She had this horrified look on her face, and she ran off pretty quickly. Now, I can see her across the cubes, over at my bosses office, sobbing and pointing in my direction. There's a huge sticky wet stain on the front of my trousers, so I'm not sure if denying it is an option at this point. Which one of you turd gobblers has experience getting out of this kind of a jam? Surely one of you has been caught fisting his anus to some tentacle porn and had to come up with an explanation pronto. Thanks in advance.

Re:A little help please... (1, Funny)

Anonymous Coward | more than 5 years ago | (#25699297)

sobbing and pointing in my direction...

The problem is that you didn't invite her to finish you off.

Women are very sensitive to being sexually unfulfilling and they tend to pount and bitch whenever they catch a man masturbating.

Ladies, don't take it personally: we DO enjoy your sexual company, but until you can suck us off 3 times in a row before sex, burn through 3 condoms, then afterward give us residual suckings every half-hour until we fall asleep, men will fall back on their faithful standby Rosie Palms. We may not have 9-inch dicks but that dosen't mean we're going to sulk and bitch all damn night. Sheesh.

Re:Who protects a Blackberry? (1)

wild_quinine (998562) | more than 5 years ago | (#25698897)

I have and carry both a Blackberry for work, and an iPhone because I wanted something that wasn't under the control of IT overlords.

Better luck next time, I guess.

Re:Who protects a Blackberry? (1)

644bd346996 (1012333) | more than 5 years ago | (#25698919)

The figures quoted in the summary don't include failures due to accidents like dropping the phone.

Re:Who protects a Blackberry? (1)

dasunst3r (947970) | more than 5 years ago | (#25699025)

I have a BlackBerry for *personal* use, and I keep it in a hard case and a screen protector. I can only afford a phone once every two years, so I better keep it in good shape.

Re:Who protects a Blackberry? (4, Insightful)

oGMo (379) | more than 5 years ago | (#25699205)

I'm not surprised that iPhones fail less. People take far better care of them.

No kidding. My blackberry gets near constant use all day. In and out of the holster, keyboard pounded on. I've spent 6 straight hours (leashed to a power outlet) doing emergency work over SSH on one. Dropped it repeatedly. Had it on and awake for months of uptime. And you know what? It works just as well as it did the day I got it.

If iPhones have a better fail rate than Blackberries, my guess is because people simply use them less.

Re:Who protects a Blackberry? (1)

MobileTatsu-NJG (946591) | more than 5 years ago | (#25699249)

I'm not surprised that iPhones fail less. People take far better care of them.

The iPhone also has far fewer parts (no KB!) and a restrictive OS that doesn't let you install much. I'm not surprised at a lower defect rate, either.

did the study only measure reliability? (1)

commodoresloat (172735) | more than 5 years ago | (#25698817)

Twice as reliable is pretty cool but did the study measure form factor or anything like that? I want to know how many times cuter the iPhone is than the blackberry.

Re:did the study only measure reliability? (3, Insightful)

smussman (1160103) | more than 5 years ago | (#25698855)

I'm willing to make that measurement for you in a highly standardized way, but I'm not sure what the SI units for "cuteness" are. Could you enlighten me on this?

Re:did the study only measure reliability? (3, Informative)

rnaiguy (1304181) | more than 5 years ago | (#25698893)

Puppies

Re:did the study only measure reliability? (3, Funny)

RuBLed (995686) | more than 5 years ago | (#25699657)

That's the imperial measurement, the SI one is juvenile dog

Re:did the study only measure reliability? (0)

Anonymous Coward | more than 5 years ago | (#25698857)

Twice as reliable is pretty cool but did the study measure form factor or anything like that? I want to know how many times cuter the iPhone is than the blackberry.

The iPhone's appeal is raised to the one-fourth power every time someone whips it out like he's some sort of important prick.

Difference is... (1)

LinuxInDallas (73952) | more than 5 years ago | (#25698883)

Most iPhone users are not using the iPhone for work. I've heard the IT people at my work complain about the number of Blackberry phones that get replaced because employees forget them somewhere or damage them. My company has a lot of field reps and they are the worst of the offenders. iPhone owners, most of whom actually own the phone, are going to take better care of them.

Company Assets (1)

EEPROMS (889169) | more than 5 years ago | (#25698887)

As anyone knows if it is a company asset the user will not take as much care of it as they would something they had to pay for. Also coming from the communications industry I know that keys in general get jammed or clogged with all types of gunk and the iPhone doesn't have a keyboard. I often see Blackberries in use and I have to admit they never seem to have protective covers unlike the iPhones I see.

Company Crashetts. (1)

Ostracus (1354233) | more than 5 years ago | (#25699483)

"As anyone knows if it is a company asset the user will not take as much care of it as they would something they had to pay for. "

Kind of hard to let roll-over damage get by though. :)

Good thing it lacks Firewire (-1, Offtopic)

superstition222 (1019500) | more than 5 years ago | (#25698913)

Features past their prime that Apple killed? Protected memory. Hard disk capability. Cooperative multitasking. An Office suite. Upgradable RAM. Built-in screensaver. Scientific calculator with tape and RPN. Expansion slots. An efficient screen size. Block sparing. Redundant storage of critical system files. Automatic bypassing of faulty RAM. Document-centric UI. Oh yeah, Apple really showed the world that buyers want the total system freezes the Mac OS had to offer for 18 years, 18 years after it introduced a system to the market that had protected memory. Jobs is a genius! Nothing like the "revolutionary" OS X to give Mac users high-tech features like protected memory and non-hacked multitasking. Apple really took it to Microsoft by leaving Lisa Office in the dust. But, Jobs' creative genius was shown when he used bait and switch to create immense buzz for the Mac. (He used a 512k model to demo the non-upgradable 128k so it could do speech synthesis.) What does this have to do with the iPhone? Not a lot. But, since I wasted so much time of my life writing a post for an "archived" discussion I decided to post it here. Don't like it? Tough titty.

read the report (0)

Anonymous Coward | more than 5 years ago | (#25698915)

Please, read the report... the real deal is that this is a case of bad "reporting" by bloggers looking for hits. Read below for some relevant points.

Amazing how people can be fooled by a few pretty graphs... read the report.

On the first page:
"The iPhone is prone to failure due to accidental damage, with 33% more failures reported
in the first year. Nearly one quarter of iPhone handsets are projected to fail due to an
accident in the first two years of ownership."

Next (p6):
"We divided reported malfunctions into the following problem categories...."

software, battery problems, bluetooth camera, antenna, hardware, case, screen keypad, touchpad, call issues, power issues, other

"we look at the frequency of malfunctions reported within the first year of ownership. Adding up the individual failure probabilities gives us the aggregate rates given in Figure 1, so itâ(TM)s no surprise that the iPhone shows the least failures of any individual type.".

Finally (p10)
"We did not take into consideration purchase location, network purchased for, or if the
phone was unlocked at the time of purchase. Other reports have shown that these factors can contribute substantially to the incidence of problems, especially with Call Quality issues."

Not terribly surprising (1, Interesting)

Ira Sponsible (713467) | more than 5 years ago | (#25698925)

I'm not surprised at all to see the Treo come in behind the BlackBerry and iPhone. As dearly as I loved my Treos, I went through four of them in a two year span. First was a dead screen, second was a defective screen, next one was dropped in a bucket of water (can't blame that one on the manufacturer), and the last one had a fatal battery/power problem. Even so, I'd prefer any treo from the 600 up over any BlackBerry on the market, but the iPhone gives it serious competition except for openness and wide availability of free/open applications available for the palm platform. I'll seriously consider Android based phones on that basis alone. I expect to see a metric crapton of apps show up for Android in a year or so, without having to worry about Apple deciding I shouldn't have certain apps. Stupid Palm could have so owned this market if they had bothered to develop their OS to keep up with current technology. I'll just keep using my obsolete Palms until they, too, die, but I'm not looking at anything new from the company. Looks like Android and iPhone are my upgrade options when the time comes for me to choose a new smartphone.

Re:Not terribly surprising (0, Flamebait)

Ira Sponsible (713467) | more than 5 years ago | (#25698979)

Addendum: Notice I didn't mention any of MicroSoft's offerings, because they're pure crap, without exception, and others were left out because I never had opportunity to use them. I know that some Treo models were made with WinCE or whatever, and they sucked more donkey cock than a Tijuana hooker. These would be the exception to my Treo vs. BlackBerry preference.

Obligatory (0)

Anonymous Coward | more than 5 years ago | (#25698927)

The study must've been done under the reality distortion field.

Who really cares? (1)

ScrewMaster (602015) | more than 5 years ago | (#25698943)

I mean, how many people that buy iPhones will keep them past the end of the contract anyways? For that matter, how many people that have cellular devices of any kind keep them until they wear out? No, we just throw them away and upgrade, even if they're still working perfectly.

Could it be the physical keyboards (1)

rolfwind (528248) | more than 5 years ago | (#25698959)

on the blackberry that make it more prone to 'breaking'. I know on many of my gadgets, sometimes it's the mechanical things that are the first to go.

Although, I was going to suggest the iPhone gets better taken care of - perhaps not. It's just a $199 device to many people, that if they break it, just have to shell out that money and extend their contract with AT&T for a new one most likely.

I'm still wondering how they afford it. Was considering between a truly unlocked iPhone from Hong Kong or an iPod Touch for half the price. It's scary either way, and yet still cheaper than the ATT contract.

Re:Could it be the physical keyboards (1)

99BottlesOfBeerInMyF (813746) | more than 5 years ago | (#25699569)

Could it be the physical keyboards... on the blackberry that make it more prone to 'breaking'.

Yes, but that only accounts for one of the eight categories of failure and the iPhone beat the Blackberry in all of them.

This result isn't surprising. (1)

catwh0re (540371) | more than 5 years ago | (#25699029)

Apple have many years of experience in making small electronic devices that users run with, drop, hit, sweat into, cover in dirt, dust and sand, sit on and so on. They've learnt and studied reliability significantly from and for all those iPods.

Combining this with apple's experience in electronics and software and I'm not surprised that the iPhone is failing less than a company who only have experience in producing one kind of product for a significantly shorter amount of time with a much smaller research & development budget.

Twice as reliable? (5, Insightful)

sleeponthemic (1253494) | more than 5 years ago | (#25699107)

The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry

To me that suggests the iphone is 94.4% reliable and the blackberry is 88.8% reliable. That's just me, though.

Obvious reasoning (3, Insightful)

ninjapiratemonkey (968710) | more than 5 years ago | (#25699253)

If you stop and think about it, it makes a lot of sense that the blackberries /fail/ much more than iPhones.
The reason is because the blackberry is treated as a tool, more likely to be thrown around, and while it can probably handle being thrown around much better than an iPhone, but it'll break eventually. People who get an iPhone will carry it around in their little plastic cases, polishing it with a cloth after every conversation, and protect it with their life.
Also, the lack of mechanical parts (ie buttons) will make it fail slightly less...

BlackBerry Curve 8330 (1)

DigiShaman (671371) | more than 5 years ago | (#25699261)

Personally, I love the features the Curve 8330 has to offer. But I've had my phone spontaneously reboot once since I got it 20 some days ago. My co-worker also got got an 8330 about 30 days ago. Starting last week, his phone started rebooting spontaneously at least five times already before he got it replaced. Keep in mind that mine was from Verizon and he got his through Sprint. Both our phones are running OS v4.3.

I'm not sure if this is a software or hardware issue, but OS v4.5 has been released. Perhaps this will resolve the problem. I only wish BlackBerry would release software updates as frequently as Apple.

Re:BlackBerry Curve 8330 (0)

Anonymous Coward | more than 5 years ago | (#25699661)

Personally, I love the features the Curve 8330 has to offer. But I've had my phone spontaneously reboot once since I got it 20 some days ago. My co-worker also got got an 8330 about 30 days ago. Starting last week, his phone started rebooting spontaneously at least five times already before he got it replaced. Keep in mind that mine was from Verizon and he got his through Sprint. Both our phones are running OS v4.3.

I've seen odd things when blackberries come from the cell phone company. Often they have very old firmware, or even some apps & features are missing. Go download the current firmware from RIM's website, and make sure you're up to date.

It's not a question of upgrading to 4.5 (you can though), but making sure that all the features are there.

Does this include warranty repairs? (1)

eldorel (828471) | more than 5 years ago | (#25699273)

Most of the iphone owners I know have had the phone replaced by our local apple store at least once. One person at least 3 times. If this "study" isn't including those numbers, that would explain at least part of the bias.

Not necessarily true (3, Interesting)

Cyberllama (113628) | more than 5 years ago | (#25699325)

If you don't have an AT&T contract, you cannot get your iphone serviced. With that in mind, I'm sure many minor issues aren't sent in for repair and people simply learn to live with them.

For instance, my iPhone has, ever since I got it, had one dead speaker (the left one). But because I've been using prepaid sim card (AT&T) and I used a jail breaking program to activate my phone, Apple won't do anything for me about it. So, as far as they are concerned, my phone is working great. It's not a huge deal so I don't worry about it.

They don't specifically say you must have an AT&T contract to get warranty service, but it's more or less required via the other terms. They wont' service your phone unless its activated ("How can we see if it's working or not?). They won't service phones that aren't activated legitimately (at least not if they know about it). You MUST sign up for a contract to activate your phone (not actually true with the 3g, it'll apparently activate on a prepaid sim).

Re:Not necessarily true (0)

Anonymous Coward | more than 5 years ago | (#25699637)

For instance, my iPhone has, ever since I got it, had one dead speaker (the left one).

That's the microphone.

Twice as reliable? (1)

rossdee (243626) | more than 5 years ago | (#25699377)

So if the Iphone had 100% reliability, then the Blackberry would have a 50% reliabilty. I don't think anyone would accept that kind of failure rate...

Re:Twice as reliable? (1)

carlzum (832868) | more than 5 years ago | (#25699503)

Yeah, the headline suggests a 2:1 failure rate. The actual numbers are in line with my experience with the Blackberry Curve and iPod Touch. I can't speak to the iPhone's call quality, but I have less problems with the software and battery on the iPod. I have to occasionally reset my Blackberry and needed to replace the original battery. The headline should have been "iPhone Malfunctions Less Often than Blackberry."

Reliable Study (1)

pcolaman (1208838) | more than 5 years ago | (#25699387)

And in other news, Steve Jobs has announced that Apple is funding new studies in the reliability of the iPhone.

You could still drop the BB 3-4 times to concrete (1)

quattr0 (1210192) | more than 5 years ago | (#25699407)

And you could still use it :) Really, why on-earth they compare a business device to iPhone. Didn't we have a recent study that iPhone owner are mostly people who made lesser than 50k (no offense to anyone). I'm a consultant. yes there are consultants who use iPhone but when you get on the shuttle bis to the airport or even on the airplane, how many people carry BB vs iPhone? My nephew was trying to show the picture of his ride and accidently dropped it to the concrete and now the device is an iPod (can't make call). With my last job, I dropped the BB (the brown color model) 3-4 times and it still worked. BB also has its issue. Voice quality is the worst if you drive and talk (not sure how the recent models have improved, if any). Other than that, it still is the best e-mail device until the Nokia E71 arrives. You get the best of both world: full keyboard for e-mail and amazing voice quality from the world leading cell phone technology.

What? (1)

Drakin020 (980931) | more than 5 years ago | (#25699465)

Sure maybe the hardware is more reliable, but the software is terrible. I'd love to have my old blackberry back. Seriously that was the most stable thing I've ever owned. Email always worked, browser while not as good, never crashed on me, never had an issue with reception, and never had an issue with dropped calls.

Re:What? (1)

99BottlesOfBeerInMyF (813746) | more than 5 years ago | (#25699603)

Sure maybe the hardware is more reliable, but the software is terrible.

Software was one of the categories, with the Blackberry having a 3% failure rate in the first year and the iPhone having a 1%. Unless there was a serious problem with their methodology, it look like their study trounces your anecdote. Not that I care since I can't afford either right now.

Testing my self control (1)

EncryptedSoldier (1278816) | more than 5 years ago | (#25699489)

I'm not going to make an anti-apple comment, I'm not going to make an anti-apple comment...need good karma...must resist urge to ...STEVE JOBBS IS THE DEVIL!!!!!!!

Who bought the device? (0)

Anonymous Coward | more than 5 years ago | (#25699537)

Blackberries are usually bought by companies.
iPhones are usually bought by individuals.

People treat things they own better than things they don't own. Especially an entertainment device when compared to a never ending problem providing device (via emails) like a blackberry. Form factor is also an issue. The blue and blackberries that I've had just had a way of slipping out of my hands when typing. The RIM950, an older version, never slipped/jumped out of my hands.

Bias in the sample? I think the answer is simple - YES.

I'm gonna venture a guess.. (1)

Limb (1047158) | more than 5 years ago | (#25699553)

And say that the reason blackberry's have such a higher failure rate, is due to the business aspect. How many iPhones are actually being used as enterprise devices as opposed to iPhones? The iPhone is hardly a real enterprise device, no matter how hard apple is trying to push it. It lacks true Word processing support, hell even copy and paste is missing. If I had a job that required me to have a reliable phone that fit the needs of my job in the field, I'd trade in my iPhone in for a blackberry or any other smart device. Consumers are far less to get a phone replaced then a business user. I know people who have iPhones that I would barely describe as usable, but haven't gotten them repaired. Why? Because it's not a necessity to something like their job. Does anyone know what the actual iPhone vs Blackberry/Other Smartphone share is in actual enterprises?
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