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Dell Sues Tiger Direct For Misleading Customers

ScuttleMonkey posted more than 5 years ago | from the accountability-a-word-to-get-you-fired-at-tiger dept.

The Courts 214

An anonymous reader writes "Dell is apparently suing popular online retailer Tiger Direct, claiming that Tiger violated the resale contract it had with Dell, which included false advertising, misleading representation and unfair competition. Dell has accused Tiger Direct of selling old and out-dated Dell computers that Tiger Direct purchased from other resellers and then saying they were brand new directly from Dell. They also passed the computers off as still having a full warranty, but the warranties had expired long ago."

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Tiger direct sucks (5, Insightful)

Hatta (162192) | more than 5 years ago | (#27706237)

Tiger direct is awful. Pay just a little bit more at NewEgg and get actual customer service.

Re:Tiger direct sucks (1)

NeoSkandranon (515696) | more than 5 years ago | (#27706283)

You only pay more about half the time in my experience.

Re:Tiger direct sucks (5, Informative)

mc1138 (718275) | more than 5 years ago | (#27706313)

I didn't even realize people went anywhere but newegg...

Re:Tiger direct sucks (4, Informative)

JCSoRocks (1142053) | more than 5 years ago | (#27706391)

Seriously! I gave up shopping anywhere other than newegg when I moved to a small town. I'll wander around an electronics store for fun if I go to the city but I buy everything from newegg now. The few times I've compared prices on big ticket items newegg has always been cheaper anyway.

Re:Tiger direct sucks (1)

goosman (145634) | more than 5 years ago | (#27706767)

I've never bought from Tiger Direct, but they still won't stop sending me their awful catalogs. I've used Newegg on occasion, but I usually find better deals at www.mwave.com Nothing but praise from a satisfied customer. Even a return was easy, like it should be.

Re:Tiger direct sucks (4, Funny)

popeye44 (929152) | more than 5 years ago | (#27706941)

Well for me it's simple, I live in California and pay a recycle tax and sales tax on many items. "I was already recycling electronic gear before the TAX" If I can buy somewhere and not pay tax or shipping and skip the recycle fee I will. Places like TigerDirect give me that option.

Note I do not say TD is a good place.. but I only buy new items from them. I still occasionally will buy from Newegg but it's getting rarer and rarer with new sales tax hike. Of course I do remit the owed amounts of sales tax every year. Just like every good tax payer should. Ahem.

Re:Tiger direct sucks (1)

emag (4640) | more than 5 years ago | (#27707009)

Don't worry, it looks like, instead of cutting spending to match income, states are instead going to close that little "loophole"...

Re:Tiger direct sucks (1)

DittoBox (978894) | more than 5 years ago | (#27706901)

For some things I go to B&H Photo/Video, another great online outfit (with 1 brick and mortar store in NY).

But yeah, Newegg FTW.

Re:Tiger direct sucks (2, Informative)

dubbreak (623656) | more than 5 years ago | (#27707005)

Check out ncix [ncix.com] out of Vancouver (yes, they ship to the US). I've always had amazing service from them and their prices are hard to beat (in Canada at least). Plus they will price match other online retailers. Also great for me as I don't get dinged with duty charges.

I stopped dealing with TigerDirect and TigerDirect.ca years ago. I've had bad experiences with them and often the cheap items they carry are exactly that, cheap. Anything worth buying from them I can most likely get at the same price elsewhere.

Re:Tiger direct sucks (0)

Anonymous Coward | more than 5 years ago | (#27706341)

I stopped using TigerDirect years ago when I realized Newegg was usually cheaper for the things that I personally bought.

Re:Tiger direct sucks (0, Flamebait)

Minwee (522556) | more than 5 years ago | (#27706501)

That would be a nice idea if newegg.com actually delivered anywhere useful [newegg.com] .

Re:Tiger direct sucks (2)

PitaBred (632671) | more than 5 years ago | (#27706677)

...anywhere useful? You mean, anywhere FedEx or UPS deliver? Seems as if those are thriving businesses... they must deliver to most people that need it. WTF are you talking about? That link just tells about how to contact UPS and FedEx for further tracking info.

Re:Tiger direct sucks (1)

fullfactorial (1338749) | more than 5 years ago | (#27706797)

That would be a nice idea if newegg.com actually delivered anywhere useful [newegg.com] .

So by "useful," you mean somewhere other than:
- Canada
- The US
- US territories
- AFO/FPO

Seems like a pretty decent shipping policy to me.

Re:Tiger direct sucks (2, Insightful)

stfvon007 (632997) | more than 5 years ago | (#27706899)

From the FAQ:

If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

Which day would I not have received it on?

Anyway Ive never had a problem with either newegg or tiger Direct, though i tend to order from newegg more than TD as TD tends to be more expensive most of the time.

Dell Sues "Tiger Direct" (5, Funny)

Anonymous Coward | more than 5 years ago | (#27706605)

You should never sue a tiger direct. Tigers take their legal clawses very seriously. It's much safer to negotiate through an intermediary like a monkey or an elephant.

Re:Dell Sues "Tiger Direct" (1)

greentshirt (1308037) | more than 5 years ago | (#27706721)

The new WIRED told me the internet is full of funny people... I should have known better than to doubt wired. Oh and +1 mod funny.

Re:Tiger direct sucks (0)

Anonymous Coward | more than 5 years ago | (#27706631)

I live near an actual Tiger direct store, so I do get customer service

Re:Tiger direct sucks (1)

vux984 (928602) | more than 5 years ago | (#27706659)

Tiger direct is awful. Pay just a little bit more at NewEgg and get actual customer service.

I was going to bemoan the fact that newegg doesn't deliver to canada, but lo... newegg.ca is up and running... when did that happen?

Wooo... Although I've been very happy with ncix. Competition is good.

Re:Tiger direct sucks (1)

cdrudge (68377) | more than 5 years ago | (#27706927)

Oct 1, 2008 [wikipedia.org]

Re:Tiger direct sucks (2, Informative)

Retardical_Sam (1002763) | more than 5 years ago | (#27707081)

The problem is newegg.ca's prices don't really compete up here. NCIX.com is still the Canadian newegg equivalent, imo.

Re:Tiger direct sucks (1)

UpFromTheGut (1540555) | more than 5 years ago | (#27706705)

I've purchased my last three systems from them, my last two monitors, and several peripherals. I've never had an issue with their service once.

Re:Tiger direct sucks (0)

Anonymous Coward | more than 5 years ago | (#27706893)

I've purchased a number of items from Tiger Direct and New Egg over the past 2-3 years. My experience has been about the same with both stores. Never purchased an assembled PC from either of them though, let alone a Dell.

Re:Tiger direct sucks (0)

Anonymous Coward | more than 5 years ago | (#27706959)

Completely agree on that. I had an order with them to send for virtual address box for my courier forwarding company. They removed my virtual identification number without notice, sent it, and when I inquired and explained the problem, they just replied with the altered address they sent it to, did not care to correct it or do anything at all.

I hope they sink with this.

Opinion are like assholes, everybody.... (0)

Anonymous Coward | more than 5 years ago | (#27707055)

Here, you can have a look at my asshole too since everyone seems to be bending over and sharing their personal experience as if it means anything.

Bought about 4-5 HD from the canadian Tigerdirect.ca site over the past few years and I had one of them that failed the same month.
Got it exchanged with no problem. The phone service was excellent and I even got talking to one about adding ram for our Acer One and the guy sent me a Youtube link. MAybe the canucks are better at service than some Indiana inbreds but I've dealt with DELL customer support and its NOT EVEN CLOSE how bad their service was compared to tigerdirect.ca.

I've also bought ram, NAS case and a few others things with no problems but I dont buy laptops online so maybe that explains the good experiences Ive had.

My personal opinion is just based on my experience which has been good so far.

What? Tigerdirect? Unethical? (4, Funny)

fuzzyfuzzyfungus (1223518) | more than 5 years ago | (#27706239)

Impossible! The only way I'll be willing to believe a story concerning TigerDirect and unethical behavior is if it includes interminable rebate-and-switching...

Re:What? Tigerdirect? Unethical? (3, Informative)

wisnoskij (1206448) | more than 5 years ago | (#27706261)

From what i have seen at their site most of their stuff is improperly advertised. mostly warranties that are not really as long as they say.

Re:What? Tigerdirect? Unethical? (1, Informative)

Anonymous Coward | more than 5 years ago | (#27706457)

I've actually gotten a lot of hardware from tigerdirect, and I've always been happy. Aside from the 2 day free shipping I always get, I've had good experience with those "fuzzy" warranties.

I had some cheapo-brand Nvidia card a few years ago that stopped working after about a year. It was well out of the warranty period but I send it back and was given a replacement. The replacement was even a much better card than the original.

I've even ordered something the hour before the rebate sale ended and they honored the rebate with an instant coupon instead of me having to send it in. (I guess the billing is a few hours behind, so I'd have been fucked on the rebate.)

Re:What? Tigerdirect? Unethical? (2, Funny)

jgtg32a (1173373) | more than 5 years ago | (#27706745)

You either work for Tigerdirect or it was a business decision to treat a few customers very well so they become great supporters who will spread the news.

Re:What? Tigerdirect? Unethical? (1)

Seakip18 (1106315) | more than 5 years ago | (#27706491)

Heh. Reminds me of this one time I saw an ad from them pushing a 1GB hard drive when they meant 1TB.

Strange contract (5, Funny)

kimvette (919543) | more than 5 years ago | (#27706259)

Tiger violated its resale contract they had with them which included false advertising, misleading representation and unfair competition

Dell required Tiger to advertise falsely, mislead customers, and compete unfairly? That's an awful strange contract!

(badly worded summary. Obviously. Tiger sucks. IMHO. Carry on.)

Re:Strange contract (4, Funny)

Kamokazi (1080091) | more than 5 years ago | (#27706477)

Doesn't sound strange to me...I thought all that was Dell SOP?

TigerDirect reminds me of AOL (1)

kpainter (901021) | more than 5 years ago | (#27706291)

I don't know why but they do.

Re:TigerDirect reminds me of AOL (4, Insightful)

iYk6 (1425255) | more than 5 years ago | (#27706329)

TigerDirect is nothing like AOL. TigerDirect sells cheap crap with lousy customer service at low prices.

Re:TigerDirect reminds me of AOL (0)

Anonymous Coward | more than 5 years ago | (#27706573)

If you're an idiot, you can buy crap at any other retailer. Buying from Tiger is like buying from anywhere else, do your homework and you'll get some great deals on great hardware.

I shop almost exclusively at Tiger and Newegg, but more Tiger because I can go pick things up. I haven't had any major issues.

I don't care for their customer service, because I would never call them. I don't need to deal with them, I deal w/ the manufacturer -- always.

Buying used DELLs from Tiger, falls into the dumb-buy category.

Re:TigerDirect reminds me of AOL (1)

PitaBred (632671) | more than 5 years ago | (#27707057)

The problem is that TigerDirect was passing them off as NEW Dells. Not used, and not out of manufacturer warranty.

Re:TigerDirect reminds me of AOL (1, Funny)

idontgno (624372) | more than 5 years ago | (#27706331)

Me too!

Re:TigerDirect reminds me of AOL (1, Insightful)

unitron (5733) | more than 5 years ago | (#27706347)

I can't quite put it into words, either, but I know exactly what you mean.

Tiger direct or indirect (4, Informative)

arizwebfoot (1228544) | more than 5 years ago | (#27706311)

I used Tiger in the early part of the decade and ended up spending so much time on the phone or on emails fixing my orders with them that I have never gone back. I tried eight orders, all eight were so screwed up that I never went back.

Do like the first person said, use Newegg, the customer service is 5 star and the prices are not bad either.

p.s I don't work for Newegg - However, I really like the customer reviews for parts I intend to buy.

Re:Tiger direct or indirect (2, Insightful)

Anonymous Coward | more than 5 years ago | (#27706397)

I tried eight orders, all eight were so screwed up . . ..

You tried 8 orders? So somewhere along the line at 0/6 you decided to do the same thing again twice?

Re:Tiger direct or indirect (1)

arizwebfoot (1228544) | more than 5 years ago | (#27706411)

Wasn't my call.

Re:Tiger direct or indirect (5, Interesting)

Red Flayer (890720) | more than 5 years ago | (#27706409)

Do like the first person said, use Newegg, the customer service is 5 star and the prices are not bad either.

I think the bar must be set awfully low for them to be assigned a 5-star rating by so many people.

In my experience, customer service with Newegg has been average, no better.

Fulfillment, on the other hand, has been awful. More than half of the times I've ordered from Newegg (7 orders so far), I've had my order confirmed, my credit card charged, and then a couple days later notified that they were out of stock... at which point my credit card was refunded. Twice I received the notification the day the goods were to be delivered -- I paid for two-day delivery.

That is AWFUL. Note that this has all been for A/V equipment, not for computer equipment.

Just my two cents.

Re:Tiger direct or indirect (5, Funny)

nizo (81281) | more than 5 years ago | (#27706549)

Sadly I can't recall if it was Newegg or Mwave that included what looked like a prison shank (boxcutter razor blade taped to a PC empty slot bracket) for FREE in one of my orders! Man was I stoked!

Thankfully I didn't find it the hard way.

Re:Tiger direct or indirect (1)

chill (34294) | more than 5 years ago | (#27706915)

Damn! I read that as prison skank was was looking for my credit card! :-)

Re:Tiger direct or indirect (2, Informative)

demonbug (309515) | more than 5 years ago | (#27706559)

Wow, you're experience is exactly the opposite of mine and everyone I know who has ordered anything from them. Every item I've ordered has arrived earlier than their estimated delivery date, and has always been complete and correct. Of course, this means I don't really know how their customer service is, because I've never had a need to deal with it... they always seem to get everything right the first time (probably 20-30 orders over the last 6 or 8 years).
That said, there are always exceptions...

Re:Tiger direct or indirect (1)

Red Flayer (890720) | more than 5 years ago | (#27706673)

That said, there are always exceptions...

I suspect it is because I monitor for great deals on video equipment (especially cameras) that I can resell at a profit.

The few times I've bought regular goods from them at decent prices, no problem -- but when I try to buy something that they've priced below wholesale is when they mysteriously have none in stock and have to cancel my order.

Re:Tiger direct or indirect (4, Informative)

aztektum (170569) | more than 5 years ago | (#27706853)

I recently looked through my NewEgg order history with them; all computer parts, orders going back to 2001ish I think (over a couple dozen orders - I used my own account to buy for a small company I use to work for). Never paid for extra shipping, received everything in 3-4 biz days. I even got them to credit me back ten bucks when the part was put on a weekend sale two days later. Everything showed up in good working order, never had them ship something incorrectly.

Moral of the story: YMMV. For myself and countless others I've recommended NewEgg to, they've never failed to deliver.

Re:Tiger direct or indirect (4, Insightful)

jandrese (485) | more than 5 years ago | (#27706567)

Sometimes I wonder who these people are online that always seem to have terrible customer service wherever they go (except for maybe one store that has amazing customer service). I've ordered dozens of items from Tiger Direct, Newegg, and Amazon (among others) over the years and I can count the number of times I've had trouble on one hand. These days I tend to prefer Newegg, but not because I've had particularly bad service from anywhere, just because their website is so well laid out and it's the first place I think of usually.

Often times I'll check pricewatch first, but if the price difference isn't too big I'll go with Newegg instead of whatever Mom & Pop is cheapest anyway.

Re:Tiger direct or indirect (0)

Anonymous Coward | more than 5 years ago | (#27706813)

TigerDirect is known to sell refurbished equipment as new. This might not be a big deal to you, but a lot of people care enough to stay away.

Re:Tiger direct or indirect (2, Interesting)

JPLemme (106723) | more than 5 years ago | (#27707103)

Ditto. I've never ordered from Newegg because their prices were a little higher than Tiger, but neither Tiger nor amazon have ever given me any cause for complaint.

But the interesting thing is that in the last 8 years of ordering things online, I can't recall a single problem (other than UPS delivering to the wrong house). And that's from any company--not just amazon and Tiger. I'm not saying I've never had an issue; only that I don't remember them.

My gut tells me that there are some people who just have very high expectations, and so every company they deal with goes through the "I LOVE this company"/"This company SUCKS" cycle. And then they complain to everyone they know about it. These people aren't much fun in restaurants, either.

(Note that I'm not defending TigerDirect; I'm only saying that I've never had a problem. I've also never bought any big-ticket or refurbished items from them...)

Re:Tiger direct or indirect (4, Insightful)

KeithIrwin (243301) | more than 5 years ago | (#27706593)

I like TigerDirect, but I only shop with them in-person, not on-line. In person I can see precisely what I'm getting and know that I can return it without much hassle if it has a problem. I wouldn't recommend it for casual computer users, but for people who know what they need, their stores are good places to buy computer components without spending a fortune because they charge the same price in person as they do on-line.

Re:Tiger direct or indirect (2)

offrdbandit (1331649) | more than 5 years ago | (#27707063)

I've used TigerDirect several times, and I've used newegg several times. I've had more problems with the delivery service (UPS/FedEx) than I've had with either retailer. For example, for a while, the UPS man kept delivering my packages to my neighbors' rather than my home (despite the clear house numbers on each house and mailbox). In fact, the shipping carrier and charges are usually the make-or-break issues for me when it comes down to choosing which to use.

Re:Tiger direct or indirect (0)

Anonymous Coward | more than 5 years ago | (#27706707)

The real wtf is that it took you eight orders to learn your lesson. Oh wait, wrong website.

Re:Tiger direct or indirect (1)

arizwebfoot (1228544) | more than 5 years ago | (#27706781)

Also understand, all eight orders were done within about 3 days, which followed about two weeks of phone calls and emails.

Of course, I think the boss had some cousin or something working there and that probably helped to screw things up.

Nothing like inbreeding.

What's Tiger Direct? (5, Funny)

captnbmoore (911895) | more than 5 years ago | (#27706317)

Never heard of it. Is it where you can get tigers imported directly form the country of origin?

Re:What's Tiger Direct? (0)

Anonymous Coward | more than 5 years ago | (#27706375)

I know there is a Siegfried and Roy joke in there somewhere.

Re:What's Tiger Direct? (4, Informative)

afidel (530433) | more than 5 years ago | (#27706387)

They were once one of the biggest direct mail PC sellers. They had multi-page ads in Computer Shopper and PC Magazine. They later started having their own monthly mini-catalogs. Today they just seem like a joke compared to Newegg.

Re:What's Tiger Direct? (1)

Not_Wiggins (686627) | more than 5 years ago | (#27706961)

And another word of warning: with the Systemax purchase of CompUSA [wired.com] , consumers will be exposed to the same sourced inventory, but not realize that it is the same entity as TigerDirect.

So if you're not happy with TigerDirect, don't consider the re-formed CompUSA as an alternative... it isn't.

Re:What's Tiger Direct? (-1, Offtopic)

Anonymous Coward | more than 5 years ago | (#27706403)

I got an e-mail telling me tiger penises will enlarge mine too. Maybe that's what they're importing.

Re:What's Tiger Direct? (1)

Lord Ender (156273) | more than 5 years ago | (#27706485)

It was a magazine I used to buy hardware from (using their 800 number) before egghead/newegg.

First tiger importer to cut out the middle man (0)

Anonymous Coward | more than 5 years ago | (#27706679)

And feed him to the tiger so your delivery is fresh and ready to claw its way into your heart when it arrives.

Think of them like a Vermont Teddy Bear on steriods. Got one for my gal last Valentines. She broke up with me shortly after. Never even called. I wonder what ever happened to her.

Re:What's Tiger Direct? (1)

200_success (623160) | more than 5 years ago | (#27706733)

Duh. Everyone knows that Tiger Direct is an operating system [wikipedia.org] for Macs.

Something odd here (3, Interesting)

Bruce Perens (3872) | more than 5 years ago | (#27706337)

The computers were still new in the box, from reseller stock, but the warranties were expired?

I don't think there's any question that they were actual Dell equipment. So, why should the warranties have expired?

Re:Something odd here (1)

Fulcrum of Evil (560260) | more than 5 years ago | (#27706401)

If they're 3+ years old, why would dell warrant them?

Re:Something odd here (3, Insightful)

Bruce Perens (3872) | more than 5 years ago | (#27706533)

It's not unusual for a retail store to have a 3-year-old computer. Is there a big warning on the box to the effect of "Warning: Warranties will not be honored if registered after April 2012"?

Re:Something odd here (1)

silentsteel (1116795) | more than 5 years ago | (#27706999)

I am not sure how Dell does it, as I have not dealt with Dell on a retail basis, but HP will honor a warranty in that situation with a simple phone call. All they require is proof of purchase date, which, as an authorized service provider, my company was allowed to verify with them over the phone.

Of course, I have not done HP warranty work in a few years so they may have changed their policy, but I doubt it.

Re:Something odd here (4, Insightful)

greed (112493) | more than 5 years ago | (#27706427)

Yeah; I've got a problem with that, too. The warranty had better start when I buy the machine, not when the store buys the machine.

I've never heard of that happening before for new sales.

Unless what Dell is claiming is, these are actually second hand sales, and not new sales.

Still, there's a reason I've got a bunch of these orange egg-shaped microfiber cloths about the place now.

Re:Something odd here (4, Interesting)

Red Flayer (890720) | more than 5 years ago | (#27706547)

As soon as the original OEM sold the boxes to a clearinghouse, the warranty was activated. Tiger then buys the computers from the clearinghouse. When the end-customer buys the computer, more than a year has passed since original sale to the clearinghouse.

That's my guess, anyway -- that the transfer of the goods to Tiger was not via the wholesaler.

Dell --> wholesaler --> retailer --> end-customer (warranty activation).

Dell --> wholesaler --> retailer --> clearinghouse (warranty activation) --> Tiger Direct --> End-customer.

Should have been:

Dell --> wholesaler --> retailer -(RTV)-> wholesaler --> Tiger Direct --> end-customer (warranty activation).

Tiger may have bought directly from the retailer, or they may have bought from a clearinghouse; but according to Dell Service, the warranty would have been activated when the retailer sold the boxes.

Re:Something odd here (1)

hurfy (735314) | more than 5 years ago | (#27706691)

Never seen any listed as new there, not that i looked there for them but i do scan the offerings every now and then. I see they changed the dell logo from the article, just Dell now, no capital ELL.

Long time Tiger buyer, but the last order for memory and external HD went to newegg on pricing alone. The memory was cheaper (even after Newegg's tacky shipping charge added on) and the HD was on clearance sale. The HD showed up on Tiger at regular price when Newegg took them off their site. Tiger=160G while Newegg=250g for same price kinda soured me on them this year :(

Been doing less there lately, and the whole Tigerdirect/Systemmax/Compusa/Ultra thing bothers me when i don't know who is who anymore ;)

Used to be good for the cheapest stuff but no longer a sure bet. With the sometimes odd selection of stuff I needed to count on cheap. Never had issues with them otherwise tho. Got a couple good deals on refurb from them.

Re:Something odd here (5, Informative)

dgatwood (11270) | more than 5 years ago | (#27706817)

Simple. Dell's warranty is fundamentally flawed. IANAL, but even I was able to spot three parts of their warranty that seem to be legally noncompliant in a quick one minute skim. It's pretty sad, really.

  1. Products are warranted based on date of manufacture, not date of customer sale. From their warranty info:

    The warranty period for a Product is a specified, fixed period commencing on the original date of shipment from Dell to the Purchaser of the Product.

    If I read that correctly, then when Dell sold it to the original reseller, the warranty began. I'm not certain, but such a warranty period probably runs afoul of Magnuson-Moss. At least in my mind, that clearly qualifies as a deceptive warranty term---a warranty that appears to provide coverage, but does not actually provide any coverage in some cases. It would be nice for some big company like Dell to get the crap sued out of them to set a precedent against warranty periods that start on the date of manufacture. It would be somewhat ironic if a dirtbag company like TigerDirect ended up being on the right side of such a suit, though. :-)

  2. Dell explicitly doesn't extend product warranties if they repair the machine, but IIRC, California law requires them to extend the warranty for every day the product is out of the customer's hands.

  3. IIRC, California law requires that all new consumer electronics products have a minimum of a 90 day warranty from when the customer receives the product. There are a number of products that would run short by several days, depending on shipping time, and in the case of products sold through a reseller like Tiger Direct, the warranty could actually be zero....

I think it's long past time for consumers to revolt against such abusive warranties. Warranties should, by law, start when the consumer receives the product. Anything else is unethical, and quite probably illegal.

Re:Something odd here (1)

PrimalChrome (186162) | more than 5 years ago | (#27707047)

The warranty is with the purchasing customer. The Reseller is the purchasing customer. The person that purchases the machine second hand from the reseller is free to ask the reseller to warrant the equipment as well.

Re:Something odd here (1)

PrimalChrome (186162) | more than 5 years ago | (#27707075)

Terminology issue there.... The middle man doesn't have a reseller agreement with Dell. They are purchasing the product themselves and then selling that product on their own. That is why companies involved with Dell are Partners...and not resellers.

Re:Something odd here (0)

Anonymous Coward | more than 5 years ago | (#27707071)

Thanks for this. This is also why some older cars that have been stored away without being titled/registered can go for big bucks. The original warranty is still valid since it had never been applied.

Re:Something odd here (1)

silentsteel (1116795) | more than 5 years ago | (#27707105)

I am guessing (hoping) that you pulled that off of Dell's website right before you posted it. Dell has only been in the business of selling to retailers for about a year or year and a half. If I get my computer from them directly, 3 days to a week is significantly different that sitting on a retailer's shelves for 60 to 90 days.

Though, I would likely be a little cross if it failed in the 3 days to a week in question.

Re:Something odd here (1)

Orbijx (1208864) | more than 5 years ago | (#27707025)

Because the computers aren't NIB.

They're consistently 3-4 year old off-lease machines from various companies and government organizations.

I'd know. I've taken at least 50 calls on this.

Will TD finally own up? (2)

kiehlster (844523) | more than 5 years ago | (#27706343)

I'm happy with hearing this news. Maybe I can finally remove that email filter that sends all email offers from TigerDirect to the trash bin. Assuming they stop selling new-as-in-expired-but-unopened hardware.

Grat's for Dell (1)

mc1138 (718275) | more than 5 years ago | (#27706351)

It's nice to see a computer company doing what they can to protect their customer base. Granted I'm sure that it is purely based on self interest, but they could have just as easily ignored the issue.

editing (-1, Troll)

Anonymous Coward | more than 5 years ago | (#27706361)

Dell is apparently suing popular online retailer Tiger Direct, claiming that Tiger violated its resale contract they had with them which included false advertising, misleading representation and unfair competition.

Grammar fail.

Yawn... (3, Insightful)

Endo13 (1000782) | more than 5 years ago | (#27706365)

Not surprising at all. They also pass off used, defective items as "refurbished". I imagine they turn them on to make sure they get power and then pack them up for shipping.

NewEgg is a better deal at twice the price. No, I'm not exaggerating.

Low prices and low morals (4, Interesting)

Renraku (518261) | more than 5 years ago | (#27706393)

Tiger Direct does what it can to reduce its prices.

If this includes not packing their goods for shipping, lying about what you're getting, or rebate and switching, so be it.

Their prices are only about 5% lower than most websites. Its not worth it to get a CPU that was dropped into an antistatic bag and put into a box 10x its size unsecured.

Re:Low prices and low morals (1)

Stewie241 (1035724) | more than 5 years ago | (#27706773)

Never had any issue with rebates from TigerDirect actually. Sure, you have to follow the directions, but they are pretty clearly laid out and I have always gotten my money.

Overall, I'm happy with them. I've purchased a number of things from them, and no major complaints. Then again, I always shop in person and not online, as there are three stores within a forty-five minute drive of my house.

Re:Low prices and low morals (2, Interesting)

Sancho (17056) | more than 5 years ago | (#27706857)

About 6 months ago, my credit card was falsely billed for around $500 from Tiger Direct. It was the third time that it had happened. I hadn't ordered anything that large from them, and my last order had been a few months ago, had been very small (RAM or something), and had been completed successfully.

TD is the only online retailer I've ever had this problem with. No one tries to use my credit card at Newegg. No one tries to use it at Amazon. All three times (over the course of about 4 years), it was used at TD.

My suspicion is that TD doesn't do as much card/address validation, and so it's a better target for identity thieves. It's pretty irritating, and frankly, it makes me wish I could blacklist businesses from my credit card.

CompUSA and Circuit City purchases make sense now. (2, Interesting)

mordenkhai (1167617) | more than 5 years ago | (#27706439)

I have built 4 computers in the last 4 years, and I purchased about half of the parts for each from Tiger Direct and half from Newegg with a part here and there from local stores. I never had any problems with Tiger Direct myself, but I have seen alot of people complain about issues. I don't buy full computer however and maybe that is where they really show their issues. I figured when Tiger Direct bought CompUSA and kept a few stores open that it was hoping to have 2 brands out there. Then they recently purchased Circuit City IP, which iirc includes the webpage and name. Now that I read this, I think their plan is to let Tiger Direct become the cheap brand compared to their NewEgg competition, and keep the other 2 brands running but named separately so customers don't equate the quality/value of each brand with the other. It is an interesting plan, I have heard people like the new CompUSA and I thought Tiger Direct was going to make a solid retail comeback with CompUSA, I hope this doesn't change that.

Re:CompUSA and Circuit City purchases make sense n (1)

saxoholic (992773) | more than 5 years ago | (#27706917)

Umm... both CompUSA and Circuit City have gone out of business... Either that means Tiger is really hurting, or it shut them down on purpose so everyone would go to Tiger Direct.

the old saying (3, Insightful)

BlackSnake112 (912158) | more than 5 years ago | (#27706467)

If it sounds to good to be true... it usually is

Holds true with any ad I see from any retailer/e-tailer. Always look (as best you can) at the items before you buy.

Most of tiger's stuff that looks good in the beginning, is either really old, refurbished (but not listed that way in the ad), or when you look at the specs of the item it is misleading. I.e. a new HD 50 inch TV. Check out the TV in question, it is new, it is 50 inches, and it is 720p. Now mind you 720p is good, but on a 50 inch TV I would rather have 0180p not 720p. If it was a 20 inch TV then 720p is fine. So the ad to me was misleading. Full HD == 1080p in my book.

I was temped to get one for their bare bones PCs since the price was really low. Then I looked at what the parts were. The parts could make a decent email, web, doc computer. No light gaming, no DVR system (maybe DVR but it at the min). So I passed. I paid about $80 more then their kit and got a system that I knew would do what I wanted.

Re:the old saying (1)

Red Flayer (890720) | more than 5 years ago | (#27706601)

Now mind you 720p is good, but on a 50 inch TV I would rather have 0180p not 720p.

Why? So everything you watch looks like it was rendered by an 8-bit video game system?

Re:the old saying (1)

vux984 (928602) | more than 5 years ago | (#27706937)

Full HD == 1080p in my book.

Meh.

Nearly all broadcast/cable/satellite HD is 1080i or 720p. (And 1080i vs 720p is a wash... higher resolution but interlaced vs lower but progressive scan), and its usually compressed which isn't doing anyone any favours.

A DVD upscaled to 720p vs 1080p doesn't really look any different. And most console games even on the new HD consoles aren't 1080p.

So what does that leave? Blu-ray, and the future.

For me, I don't have any intention of getting bluray, and if a 720p TV was at the right price, I'd go for it. Actually; I bought a 720p HDTV... but it was 4.5 years ago and I don't think there was an affordable 1080p set on the market.

Today, 720p is pretty entry level for HD, but at the price you can get it at, its not a bad deal, and as I outlined above, the only current application for it blu-ray. So if you aren't jumping on that bandwagon, it'll hold you for several years just fine. And by then... you can take your savings and buy a 1080p set for less than you'd pay for a 720p set today...

But yeah, if *I* were buying a new TV today, I'd probably get something 1080p @ 120Hz, but my parents? an inexpensive 720p set would make a lot more sense.

Anonymous Coward (0)

Anonymous Coward | more than 5 years ago | (#27706479)

Stay Away from Tiger Direct, Global Computer, SystemMax - horrible! I once ordered 20 very large CRT monitors from them that were "factory reconditioned" (cheapass boss) that had a warranty. Well they weren't reconditioned in anyway and had no warranty they claimed when I complained. They gave me hard time but eventually I shipped them all back and got my money back.

How eco-friendly (4, Insightful)

spyrochaete (707033) | more than 5 years ago | (#27706481)

[blockquote]Dell wants an injunction on Tiger using any of its materials, the destruction of all computers parts and accessories with Dell logos[/blockquote]

What a waste of perfectly good electronics. Surely Dell could have come up with a solution that doesn't contribute to landfills unnecessarily.

Re:How eco-friendly (0, Troll)

dword (735428) | more than 5 years ago | (#27706571)

There's this "preview" button now, you see... and people HAVE to click it before they click on "submit..." oh, never mind!

Re:How eco-friendly (1)

spyrochaete (707033) | more than 5 years ago | (#27706765)

I know... noob mistake. I actually opted out of /. beta mode because I find it obnoxious, so I have separate preview and submit buttons. Oops.

Re:How eco-friendly (1)

neowolf (173735) | more than 5 years ago | (#27706609)

I agree- this does seem odd, especially given that everyone is jumping on the "green" bandwagon. This is still Dell equipment, even if it is older. The equipment should be returned to Dell for recycling, or donated to a charitable organization.

I sincerely doubt Tiger Direct cares.

Re:How eco-friendly (1)

BobMcD (601576) | more than 5 years ago | (#27706649)

Of course they could have, but what would be their incentive to do so?

Not surprised in the least. (1)

ebbomega (410207) | more than 5 years ago | (#27706699)

In my one experience with Tiger Direct, the following occurred:
- 1 year warranty on the product they were offering, only for me to discover once it broke that they were just reselling the manufacturer's 90-day warranty. Of course, they changed their website prior to me realizing this and I didn't get a screenshot so I couldn't report them.
- Claiming to be without duties (even at the .ca domain, with big Canadian flags saying "NO DUTY"), and when the product arrived at my door it had a $150 COD for... dum dum DAAAAAAA... duty, as they shipped from PA.
- A toll free number advertised on their CANADIAN site that only worked from the states, forcing me to call long distance to get their customer service who were essentially inept and couldn't answer any of my questions shy of "talk to the manufacturer."

Never again.

Bad Bad Bad (0)

Anonymous Coward | more than 5 years ago | (#27706831)

I personally would never use tiger as my dealings with them in the past have been, they have LOUSY Customer service. I use newegg, and sometimes mwave, both have better pricing and way better customer service!

Look out the company that owns Tiger also bought CompUSA and are looking at Circuit City.

Wait stop. (2, Insightful)

Coraon (1080675) | more than 5 years ago | (#27706833)

Dell is calling someone else unethical?! this is the company that has been known to sell "on-site" warranties then tell people that if they don't go into the depot with their device then the customer is voiding the warranty?! Personally I like the tiger crooks a lot better then those dell crooks Is it sad that in society we are left to decide which crooks we like slightly better?

Not surprised (2, Interesting)

Tgeigs (1497313) | more than 5 years ago | (#27706847)

There are a ton of options out there on electronics, including Newegg and several VARs that sell some non-business equipment as well (I work for one, but won't mention the name). In all my dealings w/my endusers, I never have to work very hard to compete w/TD, because they are driving their own rep into the ground. Don't they realize that tech savvy people are the LAST people you get away with pissing off?

direct mail tactics (2, Informative)

Haxx (314221) | more than 5 years ago | (#27706967)

  Anyone remember TD's odd direct mail tactics in the mid 90's. They had a similiar approach to what Columbia House did with music CD's. They sent out mailings that threatened to send you software that you didn't order if you didn't send back the mailer with a certain box checked. That was thier thankyou for ordering out of the catalogue.

Our company buys a ton of stuff from Tiger (4, Informative)

zerofoo (262795) | more than 5 years ago | (#27706985)

I work for a school, and we use their B2B site quite a bit. We buy tons of printers, hard drives, monitors, TVs, VCR/DVD players, open license software...etc. from them.

Yes, they are cheap, yes they sell refurbed and B-stock stuff - but it is all clearly labeled. Devoting 5 minutes to reading a product description for a large purchase isn't asking too much.

As far as their customer service goes, we have a dedicated sales rep, so I can't comment on personal purchases, but we've been very happy with our rep. Out of 100 or so orders, we've had maybe two screw-ups. Our rep promptly fixed the problem in both cases.

So, here's one happy customer....whatever that's worth.

-ted

By Neruos (0)

Anonymous Coward | more than 5 years ago | (#27706997)

I had no issues with Tigerdirect and used them for about 7 years (I used to like the catalogs in the mail too). I switched to newegg mainly because of the cheaper prices, not customer support or quality of products.

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