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Verizon Sued After Tech Punches Customer In Face

samzenpus posted more than 5 years ago | from the can-you-hit-me-now dept.

Idle 493

suraj.sun writes "A Verizon customer filed a lawsuit after the tech the company sent out got a little punchy. Instead of fixing the customer's problem, the tech allegedly hit him in the face. The New York Post says the tech attacked the customer after he asked to see some ID before allowing access to the apartment. From the article, '"You want to know my name? Here's my name," Benjamin snarled, slapping his ID card into Isakson's face, according to Isakson's account of the December 2008 confrontation. "The guy essentially snapped. He cold-cocked me, hit me two or three solid shots to the head while my hands were down," said Isakson, a limo driver. He said the pounding bloodied his face and broke his glasses. But things got uglier, Isakson said, when Benjamin squeezed him around the neck and pressed him up against the wall. "He's prepared to kill me," Isakson said. "That's all I could think of." The customer broke free and ran away. The Verizon tech then chased the customer until he was subdued by a neighbor who was an off-duty cop.'"

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Re:film izle (-1, Troll)

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Dude (4, Funny)

MyLongNickName (822545) | more than 5 years ago | (#29107165)

You got beat up by an IT guy. Either he is a paraplegic, elderly or both.

Re:Dude (5, Funny)

palegray.net (1195047) | more than 5 years ago | (#29107287)

Calling Verizon techs IT guys is a bit of a stretch, don't you think? That's like calling a Comcast tech a "network engineer."

Re:Dude (5, Funny)

Kierthos (225954) | more than 5 years ago | (#29107371)

That's better then most of the names we want to call them.

Re:Dude (0)

Anonymous Coward | more than 5 years ago | (#29108211)

Same goes for Best Buy and the so called "geek squad". At least the guy got it in the face verses being taped showering

beat up? sat on is more likely. (0)

Anonymous Coward | more than 5 years ago | (#29108345)

Fatass IT guy sat on a customer.

HAHAHAHAHAHA (-1, Redundant)

Anonymous Coward | more than 5 years ago | (#29107177)

HAHAHAHAHAHA

Trickle down (-1, Troll)

Anonymous Coward | more than 5 years ago | (#29107185)

Having dealt with fussy customers, and having management on my back at the same time, I can sympathize with this guy. I can only treat customers as nicely as I'm treated by management.

sounds like a good idea to me. (-1, Troll)

Anonymous Coward | more than 5 years ago | (#29107215)

i mean, come on. who hasn't thought about it.

He's doin it wrong? (0, Troll)

iamhigh (1252742) | more than 5 years ago | (#29107261)

But things got uglier, Isakson said, when Benjamin squeezed him around the neck and pressed him up against the wall.

I thought that was the nice way to treat customers?

Re:He's doin it wrong? (1)

BigJClark (1226554) | more than 5 years ago | (#29107771)

He's living the dream, punching a customer.

So.... (5, Funny)

sconeu (64226) | more than 5 years ago | (#29107289)

Can you !(*^&%$%^$#-ing hear me NOW????

Re:So.... (1)

palegray.net (1195047) | more than 5 years ago | (#29107403)

It's probably hard to hear much of anything when your ears are bleeding.

Re:So.... (1, Redundant)

syntotic (1619955) | more than 5 years ago | (#29107769)

WHo is in the picture? The tech or the allegdely attacked customer? Are you sure the customer was in his own house? What s the underlying moral of this story?

Re:So.... (1)

Shatrat (855151) | more than 5 years ago | (#29108269)

The underlying moral of the story is that if the guy on the other side of the peephole looks meaner than one of Michael Vick's dogs, ask for ID before opening it.

Re:So.... (5, Funny)

netruner (588721) | more than 5 years ago | (#29107799)

The previous post was brought to you by AT&T
- Our service may suck, but our techs won't beat you up.

Re:So.... (5, Funny)

Mordok-DestroyerOfWo (1000167) | more than 5 years ago | (#29108237)

Can you !(*^&%$%^$#-ing hear me NOW????

When reading this, did anybody else have the voice of Samuel L. Jackson going through their heads?

Did the tech at least fix the problem? (5, Funny)

Anonymous Coward | more than 5 years ago | (#29107301)

If not, the customer is going to have to wait another month for a new appointment.

More to the Story? (4, Insightful)

whisper_jeff (680366) | more than 5 years ago | (#29107313)

While it's possible the tech just snapped and went apeshit on the guy (after all, there are violent headcases out there...), why do I get the feeling that there's a whole lot more to the story than we're getting from the victim?...

Re:More to the Story? (0)

Anonymous Coward | more than 5 years ago | (#29107337)

Well, its possible the guy snapped before and just took his frustration out on this guy. But yeah I feel like a lot is missing.

Re:More to the Story? (-1, Troll)

Anonymous Coward | more than 5 years ago | (#29107563)

why do I get the feeling that there's a whole lot more to the story than we're getting from the victim?...

Cause you're a douchebag ?

Re:More to the Story? (2, Funny)

Anonymous Coward | more than 5 years ago | (#29107645)

While it's possible the tech just snapped and went apeshit on the guy (after all, there are violent headcases out there...), why do I get the feeling that there's a whole lot more to the story than we're getting from the victim?...

You mean like the customer consenting to getting beat up, right? Because everyone knows that kicking someones ass is totally within your rights as a citizen of the USA, don't they?

Re:More to the Story? (4, Funny)

lymond01 (314120) | more than 5 years ago | (#29107807)

The man obviously made an affront to the tech's honor which the tech was obliged to address. It once was these incidences were decided by a brush of a glove across one's cheek and a dawn meeting, grim and immutable. To merely be bloodied about the nose describes a situation where the homeowner got off lightly. How far we've fallen from the civilized world of yore.

Carry on then. Cheerio.

Re:More to the Story? (5, Funny)

Rob the Bold (788862) | more than 5 years ago | (#29108373)

You mean like the customer consenting to getting beat up, right?

It's probably right there in the Verizon contract fine print.

Re:More to the Story? (1)

tsa (15680) | more than 5 years ago | (#29107663)

I guess the victim first told the Verizon guy how bad his company was, in not too friendly words, and hen asked him for an ID.

Re:More to the Story? (4, Insightful)

thisnamestoolong (1584383) | more than 5 years ago | (#29107717)

It honestly really doesn't matter -- unless this Isakson character physically assaulted the tech first, it makes no difference how obnoxious or belligerent he was being -- the tech had no right to assault him (even if he totally deserved it). What seems to have happened here is that a somewhat hot-headed tech who was already having a bad day went out to a house, just trying to do his job, and had some smartass give him all sorts of attitude for no reason and get in the way of him trying to get his job done. I have been in many similar situations before and can certainly see how someone of a violent temperament could snap and hit someone, but it certainly does not make it defensible.

Re:More to the Story? (3, Insightful)

An Onerous Coward (222037) | more than 5 years ago | (#29108289)

I think the key here is that Verizon told the customer that they would be able to fix it without sending a tech out. Then somebody comes out unannounced to fix the problem? He had every right to have his guard up.

Re:More to the Story? (1, Insightful)

Deanalator (806515) | more than 5 years ago | (#29108315)

It could matter plenty. Does it bother you at all how ridiculously one sided this story is? It makes no sense. People don't just attack random strangers, there is always a reason. Even if it doesn't change the outcome of the sentencing, I am still curious to know what could have provoked that sort of behavior.

Re:More to the Story? (2, Insightful)

SatanicPuppy (611928) | more than 5 years ago | (#29108395)

Disagree. If you have enough stress in your life, having someone be an asshole to you could make you snap and beat the shit out of them.

In a nutshell, the cause of this guys rage may have absolutely nothing to do with the customer.

People don't just attack random strangers(?) (4, Insightful)

Anonymous Coward | more than 5 years ago | (#29108431)

"People don't just attack random strangers, there is always a reason."

You're kidding, right? Have you ever worked a job that dealt with the public? Have you ever walked down the street in a major city? Have you ever visited a bar? I've seen plenty of one-sided situations and I suspect a lot of people on Slashdot have also.

Re:More to the Story? (1)

AmiMoJo (196126) | more than 5 years ago | (#29108333)

If it's a simple case of criminal assault why is the guy suing Comcast at all?

If I get beat up by some drunken idiot I don't sue his employer, I bring charges against him and claim criminal compensation for time off work (paid either by him or the state if he can't pay).

Re:More to the Story? (1, Insightful)

Anonymous Coward | more than 5 years ago | (#29108415)

assault is verbal, battery is physical, and no the tech did not deserve to be "assaulted" by an obnoxious or belligerent client. No, the client is not always right. and yes hitting people is dumb, even if they deserve it.

Re:More to the Story? (3, Funny)

TimeTraveler1884 (832874) | more than 5 years ago | (#29107755)

[the customer] asked to see some ID before allowing access to the apartment

I think you are on to something. It seems more likely the alleged assailant has very strong feelings about the right to privacy and is making a statement about how a national ID card would be against the founding principles of this country; and that such a system does nothing ensure the safety of the public at all as the bureaucrats in Washington would have you believe, but in reality only serves to further the government's agenda towards a police state that will only result in violence towards its own citizens.

Surely, I can't be the only one to have gathered that from the summary?

Re:More to the Story? (0)

Anonymous Coward | more than 5 years ago | (#29107839)

I think you are on to something. It seems more likely the alleged assailant has very strong feelings about the right to privacy and is making a statement about how a national ID card would be against the founding principles of this country.

National ID card? Like.. a passport?

Re:More to the Story? (1)

cayenne8 (626475) | more than 5 years ago | (#29108301)

"National ID card? Like.. a passport?"

No, because you are not required as a citizen of the US to apply for or have a passport.

Re:More to the Story? (1, Insightful)

Anonymous Coward | more than 5 years ago | (#29107767)

While it's possible the tech just snapped and went apeshit on the guy (after all, there are violent headcases out there...), why do I get the feeling that there's a whole lot more to the story than we're getting from the victim?...

There's no excuse for the attack - none. If it were me, that Verizon guy's brains would be on the floor from a .45 and I'd still sue Verizon and the tech's family for producing such an asshole and for the cost of the bullet. No, there wouldn't be any charges filed against me because I feared for my life in my own home.

Re:More to the Story? (5, Funny)

mrsquid0 (1335303) | more than 5 years ago | (#29108159)

Having made your post, if you now shoot a Verizon technician it would probably be interpreted as premeditated.

Re:More to the Story? (1)

hesaigo999ca (786966) | more than 5 years ago | (#29107797)

Probably because there is, however, no matter what the situation was, even if he belittled the guy's mother, you never have the right to cause physical harm to another human being (unless you are Jack Bauer from 24)

Re:More to the Story? (1)

LoRdTAW (99712) | more than 5 years ago | (#29108341)

You are 100% correct. Its just like the Abner Louima case here in New York City, cops just dont violate people for fun. Not saying that the cops are justified in their actions but some people can only take so much verbal abuse.

That customer must have been a total piece of shit prick and probably even deserved the beating he took. I have dealt with plenty of snobby, nasty, pricks that deserve to be shot in the head and left to rot in the sun. But you just have to keep your cool, and get the job done as fast as possible to get away from these people.

I do feel a bit bad for the tech, who knows what type of verbal abuse he had to put up with. I can imagine he has had plenty of it before and that day was his breaking point.

Finally, a tech living the dream (3, Funny)

Anonymous Coward | more than 5 years ago | (#29107395)

I can only look on in envy.

Racism (2, Insightful)

Anonymous Coward | more than 5 years ago | (#29107405)

I expect the tech assumed racism from being asked for his ID, much like Dr. Gates did in the encounter in Boston.

Can you fear me now? (2, Funny)

Junior J. Junior III (192702) | more than 5 years ago | (#29107425)

Can you hear me now? Can you hear me now? What's my name, bitch! Say it!

Sigh (1)

PPH (736903) | more than 5 years ago | (#29107427)

Another customer switches to Comcast.

About right. (1)

WiiVault (1039946) | more than 5 years ago | (#29107449)

After dealing with Verizon about some fiber issues I can totally say I got it worse than this guy.

Hero (2, Insightful)

pak9rabid (1011935) | more than 5 years ago | (#29107481)

I think his actions speak for 90% of the people that have ever worked a support job.

Customer Service (1)

Farlan (1145095) | more than 5 years ago | (#29107509)

It appears that the verizon tech has got a case of the BOFH. -- on a side note, customer service these days leaves a lot to be desired...

Why does he need ID? (5, Funny)

lymond01 (314120) | more than 5 years ago | (#29107531)

He shouldn't need to show identification. All Verizon guys walk around with an entourage of hundreds of jumpsuited, smiling techs and assistants. You really can't miss them.

Re:Why does he need ID? (5, Insightful)

Anonymous Coward | more than 5 years ago | (#29107765)

He shouldn't need to show identification. All Verizon guys walk around with an entourage of hundreds of jumpsuited, smiling techs and assistants. You really can't miss them.

Yea right, My wife had a PGW worker ( Gas Works) knock on the door saying that he needed to check for a possible leak
He was wearing PGW garb but when she asked for ID he said it was in the truck and would be right back. He never did come back.
We called PGW asking and they said that no one was scheduled for our address. ALLWAYS ask for ID before letting someone into your house.

Re:Why does he need ID? (1, Funny)

Anonymous Coward | more than 5 years ago | (#29108141)

I don't think "Whoosh" is enough here....

Re:Why does he need ID? (0)

Anonymous Coward | more than 5 years ago | (#29107867)

...hundreds of jumpsuited, smiling techs and assistants.

I initially read that as: assassins

Re:Why does he need ID? (1)

gestalt_n_pepper (991155) | more than 5 years ago | (#29107951)

The assassins are those two little guys in front to the left of the Verizon guy.

Whats Obama think? (0, Troll)

drukawski (1083675) | more than 5 years ago | (#29107545)

Hey look, the guy in the picture is black, maybe we should all just assume this was a hate crime.
That way, when we later discover the verizon "tech" was black too, we can all just sit down to a nice round of mad dog or colt 45 in the white house and talk about our feelings.

Re:Whats Obama think? (0)

Anonymous Coward | more than 5 years ago | (#29107637)

From the comment under the picture the black guy is the tech

I wonder if the 'tech' related to gates... (0)

Anonymous Coward | more than 5 years ago | (#29108061)

That is, Henry Louis (not bill)...

Re:Whats Obama think? (1)

anglico (1232406) | more than 5 years ago | (#29108005)

I read the article, it appears by the pics that the the black guy is the tech and the customer is white.

Re:Whats Obama think? (3, Funny)

drukawski (1083675) | more than 5 years ago | (#29108097)

You guys are right, I think this was handled stupidly.

Was it DSL related? (1)

i_want_you_to_throw_ (559379) | more than 5 years ago | (#29107547)

You know, like maybe the customer was doubting that DSL was "broadband". (And I don't mean Josie and the Pussycats)

I'm a peace loving man (-1, Troll)

SpaghettiPattern (609814) | more than 5 years ago | (#29107603)

I'm a god fearing and peace loving man. I pray for those with guilt trussed upon on their souls.

But then I condemn the over eager fools that know how to get on the tits of us techies. "Could we see some ID?", "Did you wash, today?" and "You must be mistaking me for someone that gives a fsck about vi vs. emacs! " are all phrases thrown upon my person by idiots that, so it appears, did not want to be helped by my overwhelming knowledge, experience and guru-ism.

Should the tech have punched the man with no clear reason than may god strike upon him and throw him in the purgatory when his time cometh.
Should the limo driver actually be a fsckwit that pushed our brother over the edge, then may he wind up in hell where the devil himself will let him eat his own testicles!

Strong religious rhetoric is much easier when hard facts lack.

This tech still has a job with Verizon (5, Funny)

Caffeinated Geek (948530) | more than 5 years ago | (#29107671)

The fact the Verizon tech still has a job is interesting.
"In the months since this incident, his conduct has been blameless. As a result, we will not take further action," Young said.
The lesson here is if you work for Verizon you get to punch the customers as long as you only do it every now and then.

Re:This tech still has a job with Verizon (0)

Anonymous Coward | more than 5 years ago | (#29107789)

Thanks to the Communication Workers of America!

Re:This tech still has a job with Verizon (0)

Anonymous Coward | more than 5 years ago | (#29107855)

You know what that makes me think of... bobcats. http://www.xkcd.com/325/ [xkcd.com]

Re:This tech still has a job with Verizon (1)

tarius8105 (683929) | more than 5 years ago | (#29107901)

Well its a bad situation. The guy should have been fired for committing assault on the customer. More to the point though is this is a cry for money when verizon is not the person who snapped. He should be going after the tech guy for any damages. Reminds me of a story about a guy who got shot during a test drive and tried to sue the dealership for a circumstance that could not have been foreseen.

Re:This tech still has a job with Verizon (2, Interesting)

Caffeinated Geek (948530) | more than 5 years ago | (#29108083)

The bad is that in the American legal system you sue whoever has the money. In this case that is Verizon.
The good is that maybe Verizon will think twice about keeping a psycho on their payroll. I think Verizon keeping this guy will show a court that they are not even attempting to weed out the bad actors on their payroll.
I figure the reality is that if this guy snapped once he will again. The next guy (or his relatives) will have a really good case when they sue Verizon. There will be no argument that this was an unforeseen probability.
I'm of the opinion that once an employee assaults a customer or another employee regardless of the circumstances, outside of self defense, he should be an ex-employee.

Re:This tech still has a job with Verizon (1)

manekineko2 (1052430) | more than 5 years ago | (#29108243)

Verizon is also a bad guy who should be punished though. They hired as their agent this guy who assaults customers, and then they continued to retain him after he assaulted customers. Corporatoins are, and should be, responsible for the actions of their agents.

Re:This tech still has a job with Verizon (1)

gestalt_n_pepper (991155) | more than 5 years ago | (#29107993)

Wow, can I get this kind of slack where I work?
.
Excuse me, I have to go visit the office of some loud co-workers....

Re:This tech still has a job with Verizon (1)

krou (1027572) | more than 5 years ago | (#29108271)

"In the months since this incident, his conduct has been blameless. As a result, we will not take further action," Young said, as Benjamin punched him repeatedly in the face.

Fixed that for you.

Re:This tech still has a job with Verizon (1, Insightful)

Anonymous Coward | more than 5 years ago | (#29108281)

The fact the Verizon tech still has a job is interesting.

"In the months since this incident, his conduct has been blameless. As a result, we will not take further action," Young said.

The lesson here is if you work for Verizon you get to punch the customers as long as you only do it every now and then.

The employee still has a Job most likely because he is not White !!
And that's not funny !

Re:This tech still has a job with Verizon (1)

commodoresloat (172735) | more than 5 years ago | (#29108367)

That was my thought too -- I don't think I've ever worked in a job where you could beat the crap out of the customer and still keep your job, even if the DA dropped the charges. I would think even a loud verbal altercation that prompts the customer to complain would be enough to get a warning at least; but physical violence to the point of the poor bastard needing a doctor -- Verizon are idiots for keeping this guy on their payroll and even worse for defending him. I hope the customer wins the lawsuit.

You don't need... (2, Funny)

Dogbertius (1333565) | more than 5 years ago | (#29107701)

Verizon rep: You don't need to see his identification. Bloodied customer: We don't need to see his identification. Verizon rep: These aren't the droids you are looking for. Bloodied customer: These aren't the droids we are looking for. Verizon rep: He can go about his violent business. Bloodied customer: You can go about your business. Verizon rep: Move along. Bloodied customer: Move along. Move along.

a slight over reaction .. :) (1, Interesting)

viralMeme (1461143) | more than 5 years ago | (#29107719)

I figure 'Aubrey Isakson' is exaggerating the damage as this did happen in the United States of I'll-Sue-Your-Ass-off-Man !! Like, I worked front-desk in a tourist hostel, who forgot to give a guest his wake-up call. He threatened to sue them for missing his flight, meeting etc. Get the fuck out of my hotel, man !!!

Re:a slight over reaction .. :) (1)

Brandybuck (704397) | more than 5 years ago | (#29108057)

That might have been me. No, I won't hit you or otherwise assault you. But if you forget my wakeup call and I miss my flight, it will be YOU paying for my flight and lost time.

Re:a slight over reaction .. :) (0)

Anonymous Coward | more than 5 years ago | (#29108407)

Because it's the hotel's fault you can't operate an alarm clock?

And he's still running service! (5, Insightful)

Tsar (536185) | more than 5 years ago | (#29107721)

Verizon spokesman Rich Young said the company has "zero tolerance for any sort of unethical or illegal behavior" and noted Benjamin was not convicted of any crime. "In the months since this incident, his conduct has been blameless. As a result, we will not take further action," Young said.

Wow, they've gotten no complaints from the HUNDREDS of homes they've sent this guy into since "this incident." Makes you feel warm and trusting all over, doesn't it?

Apparently "zero tolerance" doesn't mean the same thing to Verizon that it does where I work. Do they at least give their service techs "___ Days without Attacking a Customer" buttons?

Re:And he's still running service! (1, Interesting)

Anonymous Coward | more than 5 years ago | (#29108123)

Verizon spokesman Rich Young said the company has "zero tolerance for any sort of unethical or illegal behavior" and noted Benjamin was not convicted of any crime. "In the months since this incident, his conduct has been blameless. As a result, we will not take further action," Young said.

Wow, they've gotten no complaints from the HUNDREDS of homes they've sent this guy into since "this incident." Makes you feel warm and trusting all over, doesn't it?

Apparently "zero tolerance" doesn't mean the same thing to Verizon that it does where I work. Do they at least give their service techs "___ Days without Attacking a Customer" buttons?

So, exactly what are you saying? The fact that he has previous acts of violence does weigh in his favor, in that there's no history of violence. Are you claiming that past performance is no indicator? Then you go and say that verizon isn't following a zero tolerance policy, but it seems like they're saying that violence has yet to be proven (there has been no conviction) and Verizon is doing nothing. What would you prefer, that Verizon fire the guy because of an unproven allegation? It seems to me that Verizon is waiting for the court to decide if any wrongdoing has occurred, rather than performing their own investigation; an argument could easily be made that Verizon should do their own investigation (and they probably will, before going to court). What would you have them do differently?

I'd much rather read this... (4, Insightful)

swb (14022) | more than 5 years ago | (#29107739)

In "The Armed Citizen" in American Rifleman than on Slashdot.

Re:I'd much rather read this... (1)

Tihstae (86842) | more than 5 years ago | (#29108153)

In "The Armed Citizen" in American Rifleman than on Slashdot.

This was in Queens (City of New York). The city government has made it quite clear that only felons are allowed to own weapons there. This wouldn't have happened in a state/city where the Second Amendment still exists. And I agree with you completely. This would have made a great article for the Armed Citizen. It is the one section I always read in American Rifleman.

Brings new meaning to the mob of red jumpsuits (0)

Anonymous Coward | more than 5 years ago | (#29107753)

Haha. I'll never look at a Verizon add the same. All of the sudden, that ever-present mob of red jumpsuits has become a bit more threatening -- of course, it was pretty creepy to begin with.

Think Twice (4, Funny)

CodeInspired (896780) | more than 5 years ago | (#29107775)

This is so damn funny. If we all start punching people in the face when they ask stupid questions, I'm guessing they will start RTFM. I'm off to the gym to start training.

Yay, lets sue the company he works for! (1, Flamebait)

BlueKitties (1541613) | more than 5 years ago | (#29107777)

Want to know why medical costs are so high? Because hospitals pay out their ass for malpractice suits. Sure, it's sad you lost your leg, but you wouldn't have made ten million in ten life times. If the think the doctor made a mistake, settle for something reasonable, don't make the rest of us pay for the mistake. Verizon tech? I don't believe Verizon company policy involves punching customers. Why is Verizon paying for a stupid employee's action? Guess what, your cell phone bill isn't going to go down thanks to this lawsuit. The man who attacked should be being slapped with a suit, the person suing is just after a quick buck.

This isn't about justice, it's about getting cash. Twits like this cost us hundreds of dollars a year in medical costs, repair bills, etc. Guess what -- your appliance tech gets to pay for insurance for in case a customer sues his pants off. A doctor gets to pay literally tens of thousands for insurance per year. Yeah, this guy got his face smashed, but now the rest of us will be paying for it. So, let me tip my hat and say: I hope your ****ing nose is crooked for the rest of your life, greedy twit.

Re:Yay, lets sue the company he works for! (2, Insightful)

Caffeinated Geek (948530) | more than 5 years ago | (#29107891)

You know I might agree with you if Verizon had disciplined the employee but considering they are quoted in the article as saying he still works for them I am going to say maybe this is one of those suites that makes sense. I'd prefer to think any company that is going to send technicians to my house would have a no punching the customer "even if he really deserves it" policy but maybe that's just me. You can have the crazed employees in your house that get to punch the customer for something unreasonable like asking for ID which I would bet if you check Verizon's web site is even a suggested behavior when you have tech come out.

Re:Yay, lets sue the company he works for! (4, Insightful)

canajin56 (660655) | more than 5 years ago | (#29107979)

The company didn't fire him, and the DA declined to press charges. So yeah, he's really pissed off that all he wanted was proof that the guy claiming to be a phone tech really was a phone tech, and he got punched 3 times in the face, strangled, and chased down the stairs. And Verizon is just like "Well he wasn't convinced, we can't punish him, have a nice day sir." Lolsuit is his only option left.

Re:Yay, lets sue the company he works for! (1)

bwalling (195998) | more than 5 years ago | (#29107999)

Sure, it's sad you lost your leg, but you wouldn't have made ten million in ten life times. If the think the doctor made a mistake, settle for something reasonable, don't make the rest of us pay for the mistake.

What's the reasonable amount of money for the loss of a leg? No more walking, running, biking, basketball, soccer, etc. No more running around chasing after your kids in the park. No more being able to easily move the furniture around in your own home.

I hate the sue happy culture as much as anyone, but this is an example of when you should sue for big bucks.

Re:Yay, lets sue the company he works for! (1)

SanityInAnarchy (655584) | more than 5 years ago | (#29108021)

Why is Verizon paying for a stupid employee's action?

Mostly because they haven't fired said stupid employee.

Re:Yay, lets sue the company he works for! (1)

PriceIke (751512) | more than 5 years ago | (#29108433)

Bingo. Thread over!

Re:Yay, lets sue the company he works for! (1)

FrozenGeek (1219968) | more than 5 years ago | (#29108033)

If you, as an employer, send an employee to a customer's premises, you bear some responsibility for their actions while on site. Not necessarily 100% responsibility, but some responsibility. Most companies for which I've worked carry insurance to cover their backsides should an employee do something inappropriate. Larger companies frequently self-insure. Bottom line is that if you don't have confidence that your employee can comport himself appropriately, don't send him on a customer visit.

My experience with a tech who wanted in (1, Interesting)

swb (14022) | more than 5 years ago | (#29107843)

(I should have tacked this on to my other post...)

About 15 years ago I lived in an apartment in a generally good but transient urban area. One day while home from work, I heard a knock at the door, a muffled "maintenance" and someone start to key their way in.

I yelled "Who is it?" and grabbed my handgun and shoved it in the front of my jeans. The maintenance guy had stopped entering and said "maintenance" again. I grabbed the door and pulled it open and asked what he wanted. He was holding tools and said he needed to do some wiring for a new intercom.

At this point, he saw my gun and stepped back. I just turned around and walked back to the kitchen and said "Go ahead". He came and must have worked real fast, as he wasn't there more than 5 minutes. I suspect he just faked work and came back later when I was gone.

It was the last entry by maintenance I had in my apartment.

Re:My experience with a tech who wanted in (0, Flamebait)

aicrules (819392) | more than 5 years ago | (#29108145)

So I guess if you lived in a neighborhood that wasn't generally good you would have just shot 6 rounds through the door in response? Yeesh!

Re:My experience with a tech who wanted in (0)

Anonymous Coward | more than 5 years ago | (#29108403)

(I should have tacked this on to my other post...)

About 15 years ago I lived in an apartment in a generally good but transient urban area. One day while home from work, I heard a knock at the door, a muffled "maintenance" and someone start to key their way in.

I yelled "Who is it?" and grabbed my handgun and shoved it in the front of my jeans. The maintenance guy had stopped entering and said "maintenance" again. I grabbed the door and pulled it open and asked what he wanted. He was holding tools and said he needed to do some wiring for a new intercom.

At this point, he saw my gun and stepped back. I just turned around and walked back to the kitchen and said "Go ahead". He came and must have worked real fast, as he wasn't there more than 5 minutes. I suspect he just faked work and came back later when I was gone.

It was the last entry by maintenance I had in my apartment.

Sounds like you have a smart landlord, he left you to do all the repairs yourself!

One would assume... (1)

interval1066 (668936) | more than 5 years ago | (#29107871)

...that the customer could essentially sue Verizon and win a blank check, assuming the suit is heard by the right judge. If I was Verizon I think I would fly down (over, up to) the customer with that check and assure him that the tech is not ony fired, but charged.

Then again, we are dealing with US Cell Carriers. The reality is probably more likely that the tech won employee of the month.

Coming Up Next... (1)

MoldySpore (1280634) | more than 5 years ago | (#29107879)

...on When Keepin' It Real, Goes Wrong. .

Cell phone CS... (1)

Banach (1379419) | more than 5 years ago | (#29107893)

This is how I feel anyway when I deal with customer service/techs - sometimes it would be a relief to have one deck me and get it over with instead of rolling through their script...

It's reported... (2, Funny)

east coast (590680) | more than 5 years ago | (#29107929)

The words of the Verizon tech before the attack was supposedly "Mister, if you don't shut up I'm gonna kick one hundred percent of your ass!"

Percussive Maintenance (4, Funny)

Tekfactory (937086) | more than 5 years ago | (#29107947)

NO CARRIER

So what? (0)

Anonymous Coward | more than 5 years ago | (#29107971)

Maybe he had a good reason to punch him in the face?

Isakson should get a bat/gun. And grow a pair. (0)

Anonymous Coward | more than 5 years ago | (#29108055)

Benjamin looks like a thug.

Respondiat Superior? (2, Insightful)

LaminatorX (410794) | more than 5 years ago | (#29108245)

Unless the dude had a history of violence/instability that they were aware of and ignored, I can't see why VZ should be held liable.

The dude should be charged criminally with assault.

ID? (1)

BDaniels (13031) | more than 5 years ago | (#29108327)

'Badges? We ain't got no badges. We don't need no badges! I don't have to show you any stinkin' badges!'

It's like Funny Farm (0)

Anonymous Coward | more than 5 years ago | (#29108393)

Chevy Chase runs up to the moving truck, "where have you guys been? You're a day late! I want a refund!". They moving guys promptly started throwing his furniture in the pond! haha. The tech was probably overworked, stressed out, had enough.

Waves hand (0)

Anonymous Coward | more than 5 years ago | (#29108441)

You don't need to see his identification.

Move along.

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