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Sony Sued Over Bricked PS3s

Soulskill posted about 5 years ago | from the sony's-pr-department-must-be-pleased dept.

Bug 438

Zarrot writes "If Sony's recent 3.00 PS3 firmware update bricked your console, you may now have legal recourse thanks to a class action suit against Sony. The complaint alleges that thousands of users (PDF) were affected by the update, and in some cases the PS3 hardware itself was damaged. It continues, 'For owners who sustained hardware damage from the Sony-required update, Sony is charging a $150 repair fee per unit. Sony, responding to the numerous complaints about the unacceptable effects of the defective update, released a further, optional update that it claimed "improves system stability" — yet performance problems continued, and the new update did nothing to remedy the systems of users who sustained hardware damage."'"

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XCP on steroids! (4, Insightful)

mcgrew (92797) | about 5 years ago | (#29672027)

Never ascribe to incompetence that which can be explained by greedy self-interest. Is it possible that this was deliberate? After all, they deliberately rooted thousands of PCs (inclusing mine) a few years ago, so you KNOW they're evil even by corporate standards, and they're charging $150 to fix a problem that their "update" caused.

They won't brick MY PS3, because there's no way in hell I'll buy another product from the company that rooted my computer with a trojan in a music CD. Why do people keep buying stuff from this company? I won't -- once bitten, twice shy. Buy from Sony and you're asking to get screwed, with sand as lube.

Re:XCP on steroids! (4, Informative)

JeffSpudrinski (1310127) | about 5 years ago | (#29672043)

Didn't this same thing happen recently with the Wii console?

http://games.slashdot.org/article.pl?sid=09/10/01/0626228 [slashdot.org]

One used to be able to trust the mainstream console makers, but not so much anymore.

Re:XCP on steroids! (4, Informative)

caladine (1290184) | about 5 years ago | (#29672123)

Especially since Nintendo seems to have removed the message about repairing at no cost as well...
http://techforums.nintendo.com/nins/board/message?board.id=wii_tech&thread.id=29992 [nintendo.com]

Re:XCP on steroids! (0)

Anonymous Coward | about 5 years ago | (#29672345)

I read - elsewhere - that they removed it because the wording was poor and it was going to make them fix issues other than bad firmware - including user damage. Now, they're looking at it on a case-by-case basis. They should have just fixed the wording, though.

Re:XCP on steroids! (2, Interesting)

Garridan (597129) | about 5 years ago | (#29672191)

I'm wondering why this isn't a criminal case. They broke your shit, and now they're charging you to fix it? Sounds like a clear case of extortion to me. Screw the lawsuit, let's put some people in jail -- oh wait -- prison, because they did it across state lines.

Re:XCP on steroids! (5, Insightful)

Anonymous Coward | about 5 years ago | (#29672247)

They broke your shit,

Sony claiming the hardware is licensed, not sold in 3... 2... 1...

Re:XCP on steroids! (1)

Amnenth (698898) | about 5 years ago | (#29672439)

The firmware on board night be licensed, but the hardware itself is sold.

Re:XCP on steroids! (0)

Anonymous Coward | about 5 years ago | (#29672487)

might, not night*. Correcting my typo AC, missed that one in preview.

Re:XCP on steroids! (4, Insightful)

mcgrew (92797) | about 5 years ago | (#29672413)

I imagine for the same reason that nobody went to prison over XCP. If I'd done to one of their computers what they did to mine, I'd be in prison right now.

Re:XCP on steroids! (0)

Enderandrew (866215) | about 5 years ago | (#29672617)

Sony doesn't force the update on anyone. You have to download it and install it yourself, agreeing to a legal disclaimer in the process.

So technically, Sony didn't break it. You did.

And if the console is still under warranty, they fix it. It it isn't under warranty, they charge. That is pretty standard as far as business practices go.

The decent thing would be for Sony to do all these repairs for free if they can tell the console was bricked by the update. But Sony isn't being particularly worse than most companies here.

Re:XCP on steroids! (2, Insightful)

_avs_007 (459738) | about 5 years ago | (#29672687)

No, sony broke it, because yeah, you have to agree to the license, but to not agree to the license, means you can't use your PS3 anymore, as the games won't run without the update being installed. You can call it user choice, but in reality it's a forced decision.

Re:XCP on steroids! (1)

Splab (574204) | about 5 years ago | (#29672753)

They don't? Since when?

A PS3 is effectively useless when it isn't up to date with latest greatest firmware. You are not allowed to sign in on the PS3 network without latest firmware, that means no online games, no software updates, no buying new games from the online store etc.

Sony fucked up, they have to clean up their mess.

Re:XCP on steroids! (1)

pigphish (1070214) | about 5 years ago | (#29672649)

Crimes require intent. AKA a guilty mind (mens rea). I assume the majority of the updates were successful which would make it hard to prove they intentionally wanted to brick units to charge repairs.

I wonder if just modified units were bricked (in Apple's grand tradition).

Re:XCP on steroids! (1)

kramerd (1227006) | about 5 years ago | (#29672673)

Probably because breaking someone's shit is normally a civil, not criminal issue.

Extortion, on the other hand, would be - pay us or we will break your shit; not we broke your shit, now pay us.

Re:XCP on steroids! (1)

More_Cowbell (957742) | about 5 years ago | (#29672261)

Is it possible that this was deliberate?

I'm not even going to tough the rest of your post, but you can't be serious here. Pissing off your extremely well networked customer base enough to start a class action lawsuit by deliberately bricking your *latest* offering? Wtf.

Re:XCP on steroids! (1)

mcgrew (92797) | about 5 years ago | (#29672447)

Pissing off your extremely well networked customer base enough to start a class action lawsuit by deliberately bricking your *latest* offering? Wtf.

As opposed to rooting your paying customers' PCs with a trojan loaded on a music CD? I hardly see the difference, except in this case they charge you $150 to fix what they broke.

These people are unindicted criminals, nothing less. Why would you put anything past a sociopathic organization?

Re:XCP on steroids! (5, Insightful)

MobileTatsu-NJG (946591) | about 5 years ago | (#29672387)

Never ascribe to incompetence that which can be explained by greedy self-interest. Is it possible that this was deliberate? After all, they deliberately rooted thousands of PCs (inclusing mine) a few years ago, so you KNOW they're evil even by corporate standards, and they're charging $150 to fix a problem that their "update" caused.

They won't brick MY PS3, because there's no way in hell I'll buy another product from the company that rooted my computer with a trojan in a music CD. Why do people keep buying stuff from this company? I won't -- once bitten, twice shy. Buy from Sony and you're asking to get screwed, with sand as lube.

Despite my being a Nintendo fanboy and somebody who despises Sony, I can't follow you with the pitchfork on this one. This sort of scam requires exreme levels of short-sighted-stupidity and greed, that Microsoft hasn't even reached. There's no way any guy wearing a tie there is going to see that as profitable even after the legal settlements.

Brick happens.

Re:XCP on steroids! (1, Troll)

xmundt (415364) | about 5 years ago | (#29672541)

Greetings and Salutations....
          I tend to agree about Sony....they used to be good, but, today? too many questionable decisions.

          On the other hand, the update DID increase the stability of the units. After all, what is more stabile than a brick?
          regards
          dave mundt

Re:XCP on steroids! (0)

Anonymous Coward | about 5 years ago | (#29672605)

Why do people keep buying stuff from this company?

Simple math, really. Allow me to explain:

(Final Fantasy + Exclusivity Deals) * Obsessive Otaku = Profit!

Sony's found a reliable definition for the ??? step, as you can see.

A few questions about this (1)

nebaz (453974) | about 5 years ago | (#29672039)

I have a 60 GB PS3, hardware compatible PS2 mode, but I don't use it very often, partially because it runs hot, but partially because I am doing other things. When did this update come out, and if I try to update now, will they have fixed the problem?

Re:A few questions about this (2, Informative)

Coldeagle (624205) | about 5 years ago | (#29672225)

I have the same model and didn't run into any issues; however, I waited until the next upgrade. I always wait and see if my console will get bricked before doing any firmware updates ;)

As far as the console getting to hot, I picked up a cooling station for the PS3 and it has helped keep it running cooler (if not more quietly). Also be sure you've got enough airspace for proper ventilation.

Re:A few questions about this (1)

grahamwest (30174) | about 5 years ago | (#29672343)

I have the backwards compatible version with hardware GS and software EE and it's fully up to date with patches and the PS2 compatibility works fine. Just played through Ico and Shadow Of The Colossus (which is perhaps the most demanding PS2 game ever made) last weekend.

Re:A few questions about this (0)

Anonymous Coward | about 5 years ago | (#29672615)

It may be coincidental, but my 3.0 updated 60gb PS3 is now unusable (as of this weekend) due to Video Corruption (the brief 10s it works after being off for hours) and flat out no video the rest of the time. The thing missing from the article is the common "symptoms". The only thing I've found is "sustained hardware damage".

Just wondering if I should repair/replace my PS3 or hold off on the outcome of this lawsuit.

Sony is no longer a reputable vendor (4, Informative)

stox (131684) | about 5 years ago | (#29672045)

I had the misfortune of buying one of their GPS units. Despite the fact that their support clearly acknowledged the defects the unit had from the day of purchase, Sony did not release a fix until 7 months later. Sony insists that I pay $99.95 to get that update. Needless to say, I no longer will buy Sony products.

Re:Sony is no longer a reputable vendor (1)

AioKits (1235070) | about 5 years ago | (#29672149)

For me Sony stopped being a reputable vendor when a stereo given to me as a present a few years ago ceased to function after only 4 months of light use (read 30min to an hour a day). It wasn't even a very complex system.

Re:Sony is no longer a reputable vendor (5, Insightful)

Eivind Eklund (5161) | about 5 years ago | (#29672273)

That can happen to anybody - all vendors have some lemons. The question is, how many and how do they handle it when they sold you something with a problem? A good vendor will take care of it to the best of their ability and leave you with as little problems as possible - a bad vendor will ignore you.

I got an outdated DPT RAID controller from a friend a decade ago. It had problems cooperating with my BIOS - it would only boot correctly (exactly) every second time, or something like that. Not something that was a big deal to me, and the card was about five years old at that time (and I was not the original owner). However, I sent them an email to just ask if they had a solution. They immediately (as in same day, and without me asking for it) sent me new firmware chips by Fedex. Shipping came to $70 - more than the card was worth on the second hand market.

I've had other vendors that have driven out in the middle of the night with replacement servers when I suspected that there was a problem with one of the servers they'd delivered.

It's not the failure - it's the failure to handle the failure.

Eivind.

Re:Sony is no longer a reputable vendor (2, Funny)

Schickeneder (1454639) | about 5 years ago | (#29672641)

For me Sony stopped being a reputable vendor when a stereo given to me as a present a few years ago was stolen.

Re:Sony is no longer a reputable vendor (0)

Anonymous Coward | about 5 years ago | (#29672169)

Sony WAS reputable?

Sha.... i don't believe it.

Re:Sony is no longer a reputable vendor (1)

Mister Whirly (964219) | about 5 years ago | (#29672467)

Believe it. Back when they were cranking out Walkmans and Discmans Sony actually had a great reputation for reliable hardware. It wasn't until about 8-10 years ago or so that their reputation fell into decline rapidly. I used to buy Sony stereo equipment, and still have an old Sony DVD player that works great, but i would hesitate before buying anything with the Sony brand on it today.

Re:Sony is no longer a reputable vendor (1, Informative)

wizardforce (1005805) | about 5 years ago | (#29672177)

Sony stopped being a reputable vendor the moment they infected people's electronics with their very own trojan. From there it all went down hill. It is disgusting that Sony can issue a patch that they know know to be faulty and then actually charge people to fix the damage that Sony created in the first place. Someone get a class action lawsuit together and sue these crooks.

Re:Sony is no longer a reputable vendor (0)

Anonymous Coward | about 5 years ago | (#29672267)

Frak me...

Re:Sony is no longer a reputable vendor (0, Troll)

SQLz (564901) | about 5 years ago | (#29672271)

What happens when eventually, every electronic device you owns fail and they won't repair it for free? Will you stop using electronic devices? I had a Sony TV that lasted for 13 years and it recently broke, I'll never buy that company again!!!

Re:Sony is no longer a reputable vendor (1)

dOxxx (8571) | about 5 years ago | (#29672337)

What happens when eventually, every electronic device you owns fail and they won't repair it for free? Will you stop using electronic devices? I had a Sony TV that lasted for 13 years and it recently broke, I'll never buy that company again!!!

There's a difference between 4 months and 13 years...

Re:Sony is no longer a reputable vendor (1)

dOxxx (8571) | about 5 years ago | (#29672349)

Meh, 7 months not 4 months.

Re:Sony is no longer a reputable vendor (0)

Anonymous Coward | about 5 years ago | (#29672347)

That depends. Was the vendor the one who broke the device?

Re:Sony is no longer a reputable vendor (1)

networkBoy (774728) | about 5 years ago | (#29672357)

That's completely different and you know it.

Bricked Consoles? (5, Insightful)

Amnenth (698898) | about 5 years ago | (#29672049)

So now Nintendo and Sony have both managed to brick consoles with firmware updates. Great.

Sorry, fellas. YOU broke it, YOU don't get to bill US to fix your mistakes.

Re:Bricked Consoles? (4, Informative)

The MAZZTer (911996) | about 5 years ago | (#29672181)

AFAIK Nintendo has offered free repairs for Wiis bricked by the 4.2 update.

Re:Bricked Consoles? (1)

Amnenth (698898) | about 5 years ago | (#29672385)

That's pretty handy, actually. Still I'd rather not update mine until the update itself has a zero chance of bricking my unit. Even if it IS free, that's time where the wii itself is left unusable. (And I'm far from the only person who wants to use this one in particular.)

Re:Bricked Consoles? (1)

wagnerrp (1305589) | about 5 years ago | (#29672469)

So out of 25 million units sold, 'thousands' of units were damaged by the update? If you release a software update that only causes problems with roughly one hundredth of a percent of your user base, using several different hardware revisions, I think your quality testing division did a good job. Who is to say these users weren't already running marginal hardware, and the new firmware just doesn't handle faults as gracefully?

I'm not in defense of Sony, I have no knowledge of this particular issue, but EVERY TIME new firmwares are released for a device, someone's device stops working. This case just seems like this time, they managed to break the device of a rather vocal and litigious user.

Re:Bricked Consoles? (5, Insightful)

Steauengeglase (512315) | about 5 years ago | (#29672589)

The story isn't the system getting bricked, but having users pay for the fix. If a Ford breaks down that is fine. It is a Ford and I expected it to happen sooner or later, but if a Ford rep shows up in my driveway and tells me that he needs to "fix something" before I can drive it and his fix causes my engine to melt, I'll damn sure expect him to fix it or at least pay for the damages.

Re:Bricked Consoles? (1)

slack_justyb (862874) | about 5 years ago | (#29672665)

So now Nintendo and Sony have both managed to brick consoles with firmware updates. Great.

I know I can't be the first person to think the next line was going to say something about Xbox 360 bricking so as to complete the unholy trinity.

Legal Recourse (4, Informative)

ShadowRangerRIT (1301549) | about 5 years ago | (#29672057)

you may now have legal recourse thanks to a class action suit against Sony.

I'm probably being excessively pedantic, but you don't need a class action suit to have "legal recourse." It's just easier as a class. You can sue on your own if your property was damaged or a contract was violated.

Re:Legal Recourse (4, Insightful)

Jaysyn (203771) | about 5 years ago | (#29672179)

If you think about it, wouldn't it hurt Sony more if everyone that was harmed by Sony's "update" took them to small claims court? They'd have to send a lawyer & in some jurisdictions, they'd actually have to send an officer of the company. If no one shows up, they lose by default. Class action lawsuits are there to make things easier on the legal system & on lawyers, but you know what? Screw both of them.

Re:Legal Recourse (1)

PrimaryConsult (1546585) | about 5 years ago | (#29672249)

It also makes things easier on the client. Joining a class saves time compared to having to take a day or two off from work to go to court, which could cost you more in lost wages than paying for the repair anyway.

Re:Legal Recourse (1)

Jaysyn (203771) | about 5 years ago | (#29672351)

We aren't talking about a repair. You simply add that cost on top of the cost for a new PS3. Most small claims courts limit damages from $500 - $1500. Florida's happens to be $5000. My step-father has taken a few renters to small claims over damages or back rent & the lost wages addition is pretty standard.

Re:Legal Recourse (0)

Anonymous Coward | about 5 years ago | (#29672561)

Right and the class action lawsuit gets the lawyers a chunk of change. Oh, and the actual customers get a coupon for $5 off on a future purchase though too and that must be kind of nice...

Re:Legal Recourse (1)

pigphish (1070214) | about 5 years ago | (#29672711)

Truthfully no one would bother unless it was a class action. The Sony attorneys I am sure bitterly fought having a class approved by the court. The attorneys will be the real winners either way.

Re:Legal Recourse (0)

Anonymous Coward | about 5 years ago | (#29672313)

If the damage was $400 (or whatever a PS3 costs) and the cost of suing on your own is $10,000, then no, you don't have legal recourse on your own.

Re:Legal Recourse (1)

networkBoy (774728) | about 5 years ago | (#29672383)

As the above poster mentioned, small claims court.
Sue for the cost of the console and filing fees.
I'm relatively sure no one will show to contest the suit, as that would cost more than the default judgment.

Don't sue for replacement unit, sue for replacement cost, thus you can keep your old unit for parts and such.
-nB

How do I get in on this? (1)

Banichi (1255242) | about 5 years ago | (#29672103)

My PS3 freezes/crashes when displaying certain websites on the browser. It is a repeatable thing, it never happened before the 3.xx patches. Any recourse on my part?

Re:How do I get in on this? (0)

Anonymous Coward | about 5 years ago | (#29672157)

I suggest contacting the Attorney' s list in the PDF.

Re:How do I get in on this? (4, Funny)

mcgrew (92797) | about 5 years ago | (#29672187)

Any recourse on my part?

Well, there are a few things you could do.

  1. Take a plane to Japan, find the CEO, and kill him with a brick (or a bricked PS2)
  2. Take several hundred pounds of explosives and destroy one of their offices
  3. Steal a B-52 that's loaded with nukes and nuke Japan again

Unfortunately, these methods may be of dubious legality. But it's nice to daydream.

Copy protection (4, Insightful)

Absolut187 (816431) | about 5 years ago | (#29672107)

I bet this has something to do with some new copy protection/DRM scheme they added with the 3.0 update.

This is a link to Sony's blog post on the 3.0 update:
http://blog.us.playstation.com/2009/08/playstation-3-firmware-v3-00-update/ [playstation.com]

Hard to imagine that any of the features listed there would brick a system.
Its got to be something lower-level than what they are telling us about.

Re:Copy protection (1)

courteaudotbiz (1191083) | about 5 years ago | (#29672453)

I bet only old Playstation consoles like mine (40GB) are at risk. You know what? It's been running for too long at Sony's taste. Time to buy another one, or pay them to make it work again.

Re:Copy protection (4, Funny)

Absolut187 (816431) | about 5 years ago | (#29672621)

ERROR: Your system has exceeded the mean time before failure. You are therefore in violation of the Sony user agreement. Our lawyers will contact you shortly. In the meantime, please purchase a new system in order to continue.

So glad... (5, Funny)

Loomismeister (1589505) | about 5 years ago | (#29672119)

I went with microsoft instead of sony...

Re:So glad... (5, Funny)

plague3106 (71849) | about 5 years ago | (#29672269)

Ya, no updates needed to brick an xbox!

Re:So glad... (4, Interesting)

Skuld-Chan (302449) | about 5 years ago | (#29672499)

At least Microsoft fixes them for free.

Re:So glad... (0)

Anonymous Coward | about 5 years ago | (#29672751)

Only after denying the problem for ages and to avoid even costlier lawsuits. Well and to avoid a PR disaster, which surprisingly even worked (in the US).

Re:So glad... (1)

courteaudotbiz (1191083) | about 5 years ago | (#29672533)

So MS is a lot more eco-friendly than Sony. Save bandwidth, save power, save Earth!

Re:So glad... (0, Redundant)

Cheeko (165493) | about 5 years ago | (#29672539)

at least they fix it for free.

Bricked? (3, Insightful)

Knara (9377) | about 5 years ago | (#29672129)

I don't think these are really "bricked" consoles, are they? They boot, but they malfunction. That's not "bricking" anything.

Re:Bricked? (-1)

Anonymous Coward | about 5 years ago | (#29672183)

When it doesn't do what it's supposed to do (or stops doing what it's supposed to do), yeah, that's bricked.

I ran out of gas and now my car is bricked! (5, Informative)

MobileTatsu-NJG (946591) | about 5 years ago | (#29672553)

When it doesn't do what it's supposed to do (or stops doing what it's supposed to do), yeah, that's bricked.

No. It's bricked when there is no hope at all at making it playable again. If it can execute code, it's not bricked.

Honestly dude, It's bad enough the sensationalist media cannot use the term correctly.

Re:Bricked? (0)

Anonymous Coward | about 5 years ago | (#29672341)

The main job of a console is to play games and movies provided on DVD. If it can no longer read said DVD it is pretty much a brick unless your a huge fan of the splash screen.

Re:Bricked? (1)

Random2 (1412773) | about 5 years ago | (#29672355)

Yes, because I obviously bought my PS3 for the great internet browser...

Re:Bricked? (4, Insightful)

Knara (9377) | about 5 years ago | (#29672557)

Yes, because I obviously bought my PS3 for the great internet browser...

That's not really the point.

"Bricked" came from the idea that the piece of hardware is "as useful as a brick" because it's unable to operate *at all*.

Now, obviously this sort of thing greatly reduces the usefulness of the device, but your statement itself shows that the device is *not*bricked*. Just broken.

Re:Bricked? (0)

Anonymous Coward | about 5 years ago | (#29672427)

I agree. Like the term "hacker", the mainstream is mis-using the term "bricked" and "to brick". A bricked piece of hardware is generally only recoverable by re-flashing the hardware using JTAG or the like.

You break it, you buy it. (4, Funny)

Mashhaster (1396287) | about 5 years ago | (#29672133)

Or, more accurately in this case, you buy it, we break it.

Re:You break it, you buy it. (0)

Anonymous Coward | about 5 years ago | (#29672449)

Better yet: you "license" it, we break it.

"Improves System Stability" (3, Funny)

Anonymous Coward | about 5 years ago | (#29672151)

Well I suppose a bricked console is "stable", isn't it?

Re:"Improves System Stability" (1)

courteaudotbiz (1191083) | about 5 years ago | (#29672473)

Hell no, many bricks are unstable [cyberpresse.ca] . Depends on the footing.

When are people going to learn to NOT buy Sony? (4, Insightful)

WCMI92 (592436) | about 5 years ago | (#29672167)

Sony is REPEATEDLY caught doing nefarious things. Rootkits on a CD. Deleting 2/3rds of a MMO (The Star Wars Galaxies NGE) the day after selling an expansion for it, which included features marketed that applied to the 2/3rds that got deleted. They've gotten caught multiple times price fixing CDs. They have released a version of the PSP, called the PSPGo that requires you to repurchase all your games. They've also been caught deploying astroturfers and viral marketers to fake reviews and artificially pump their products.

They also run what I believe is an illegal international lottery with respect to their "trading" card games in their MMOs.

So why would it surprise anyone that Sony, not exactly well known for the quality of their coding work (if SOE is representative of it) would release a buggy firmware that destroys hardware and then make people pay $150 to fix their own defect?

Sony is all about revenue streams! Stealing from their customers is just yet another one of those.

This suit is going to cost them millions and will no doubt harm their reputation even more than all of the above have. Sony must not care about their reputation, since they do nothing at all constructive to improve it. Hint: repeatedly assfucking your customers does NOT a good reputation make.

Re:When are people going to learn to NOT buy Sony? (2, Insightful)

mcgrew (92797) | about 5 years ago | (#29672359)

The only thing that surprises me is that out of the seven billion people on this planet, there are enough of them dumb enough to buy ANYTHING from a company like this for it to stay in business.

Re:When are people going to learn to NOT buy Sony? (3, Interesting)

tepples (727027) | about 5 years ago | (#29672461)

The only thing that surprises me is that out of the seven billion people on this planet, there are enough of them dumb enough to buy ANYTHING from a company like this for it to stay in business.

It takes a while. Nintendo is slowly increasing its lead in market capitalization over the entire Sony empire.

  • Sony market cap, including at least Sony Pictures, Sony Music, Sony Electronics, Sony Online Entertainment, and Sony Computer Entertainment: $28.0 billion
  • Nintendo market cap: $34.5 billion

Re:When are people going to learn to NOT buy Sony? (4, Interesting)

WCMI92 (592436) | about 5 years ago | (#29672759)

The only thing that surprises me is that out of the seven billion people on this planet, there are enough of them dumb enough to buy ANYTHING from a company like this for it to stay in business.

Well, I have LONG ago ceased to buy Sony, and I did it because of the Star Wars Galaxies NGE. Indeed, I've used my position as head of IT at my company, which is one of the larger businesses in it's industry in the Eastern USA, to make sure that Sony isn't even CONSIDERED for purchases. I cost them $50K worth of plasma displays, for example, when we rolled out a videoconferencing system simply by taking Sony off the bid specs as a valid provider when we bid it out.

Sony is not a reputable company, and they do not make better products than alternate vendors. Sad thing about that is that 20 years ago no one had a better reputation than Sony and their products were ALWAYS a cut above anything similar. It's taken them this long to live off the capital of their once great name to reach the point of near bankruptcy.

Re:When are people going to learn to NOT buy Sony? (1)

SIR_Taco (467460) | about 5 years ago | (#29672389)

Hint: repeatedly assfucking your customers does NOT a good reputation make.

Unless you're in the homosexual prostitution business of course....

Re:When are people going to learn to NOT buy Sony? (1)

RazzleDazzle (442937) | about 5 years ago | (#29672393)

Whoever coined the phrase "buyer beware" was probably bleeding from the ass. - The late and great GC.

Re:When are people going to learn to NOT buy Sony? (1)

tha_toadman (1266560) | about 5 years ago | (#29672421)

After seeing this headline, I figured that Sony was just using this as a ploy to recoup some of the massive losses they've taken in the manufacturing-to-sales of the PS3 itself.

Sony is Evil! (1)

oo_HAWK_oo (1619801) | about 5 years ago | (#29672185)

Officially BANNED for life!

And all of this could have been avoided... (2, Funny)

bhunachchicken (834243) | about 5 years ago | (#29672221)

... if they'd simply added a clause to the End User License agreement to state that the hardware still belonged to them and the "owner" was merely "renting it" :)

PC (2, Interesting)

Dyinobal (1427207) | about 5 years ago | (#29672235)

This is why I continue to buy PCs I like to have a lot of control over my gaming system. That and Consoles are simply trying to play catch up with PCs still. Seriously only this generation has just now gotten 'online' support. The fact you have to pay for online capability on some systems is ridiculous too. It now seems that Sony is far from it's glory days of the PS1 and Nintendo far from theirs with the Super Nintendo.

Re:PC (0)

Anonymous Coward | about 5 years ago | (#29672379)

Consoles have had online support for a decade now, where the hell have you been?

Re:PC (1)

Jaysyn (203771) | about 5 years ago | (#29672631)

Well if you want to pedantic about it, the GameCube, Nintendo64, PS2 & Dreamcast all had networking capability of some form or another.

HDMI Died in the update (0)

Anonymous Coward | about 5 years ago | (#29672287)

Did anyone else have their HDMI output stop working after the update?

Sony will never get another dollar from me after this fiasco. Screw up my device with a required update and then require me to pay for it? Hell a LCD tv I bought of theirs died after 6 months showing shoddy parts. But at least they fixed that for free.

Firmware is fine, must be user error :) (-1, Flamebait)

Anonymous Coward | about 5 years ago | (#29672293)

My original PS3 60 GB is rock solid with no problems after this update.

we don't need no firmware upgrade (2, Funny)

Anonymous Coward | about 5 years ago | (#29672331)

All in all, its just another Brick in the wall

emergency reset./unbrick circuit aka service mode (1)

davidwr (791652) | about 5 years ago | (#29672367)

This is why computers, smart phones, and other BIOS-updateable machines should have a "service mode."

Set the "service mode" jumper and the machine boots to a ROM which does nothing but load new firmware from a known location.

In the alternative, have an easy-to-replace BIOS chip so bricked firmware can be replaced.

Of course, this won't do you any good if the bad firmware caused physical damage.

***Bonus*** if the device can't update its BIOS without a hardware switch being held down, to prevent stealth updates.

Re:emergency reset./unbrick circuit aka service mo (0)

Anonymous Coward | about 5 years ago | (#29672611)

I think they (and Microsoft and Nintendo) might consider this with newer iterations after all this shit happened.

Or maybe the greed really is there.

We'll find out soon enough if the money towards fixes really is "not for profit".

And when they win (4, Insightful)

kenp2002 (545495) | about 5 years ago | (#29672411)

After all that, if they win, every customer will get their machine fixes for free but with a 4-6 week turn around time, they customer will still have to pay $20-$35 for shipping the borked machine back, and get a nice voucher for $35 to reimburse the shipping cost usable in the Playstation Online store. Meanwhile the lawyers will get a multi-million dollar paycheck out of the victory.

Sony - 0
Consumer - 1
Lawyers - 10

Re:And when they win (0, Troll)

Nidi62 (1525137) | about 5 years ago | (#29672623)

That was what I liked about Microsoft when my 360 RRoD'd. They sent me the label, shipping was paid for, all I had to cover was the box. The free month of xbox live wasnt bad either. Turn around was pretty good too.

Re:And when they win (0)

Anonymous Coward | about 5 years ago | (#29672713)

it's more like:

Sony - 1
Consumer - 0 or -1

Sony gets an online store purchase you otherwise wouldn't make, from the shipping costs, and you the consumer get only a working console minus downtime and shipping costs

I KNEW there was a reason I didn't install 3.0 (0)

Anonymous Coward | about 5 years ago | (#29672419)

I kept ignoring the prompt, and I'm glad I did. My significant other keeps telling me I have great intuition, but I never believed her until it involved electronic hardware.

Class Action? Phht! (5, Insightful)

clang_jangle (975789) | about 5 years ago | (#29672481)

...you may now have legal recourse thanks to a class action suit...

Great -- so affected users have a shot at getting a check for like, eight dollars in acouple of years while some lawyer gets rich. Gotta love that...

Re:Class Action? Phht! (1)

tsstahl (812393) | about 5 years ago | (#29672699)

Great -- so affected users have a shot at getting a check for like, eight dollars in acouple of years while some lawyer gets rich. Gotta love that...

Oh, you were in on that Dell monitor class action to, huh? How much new monitor did your 8 bucks buy?

Stability (0)

Anonymous Coward | about 5 years ago | (#29672495)

Isn't a brick the ultimate goal in stability?

no more updates? (0)

Anonymous Coward | about 5 years ago | (#29672709)

i dont see why your all happy about sony getting the arse on this,

if successful, it will set a precedent.....ship a bug, get sued.

opens the door for EVERYONE.

soon enough, they wont bother offering updates anymore, because of the small chance it might brick a system.

I love to hate Sony (5, Funny)

jtownatpunk.net (245670) | about 5 years ago | (#29672741)

Years ago, I bought their first "slim" digital camera. The DSC-T1. Shortly after buying it, I managed to break the totally unprotected LCD. I took full responsibility and called them up. "How much will it cost to have the screen replaced?" "If it was out of warranty, the cost would be $130 but defective screen is covered by your warranty." "No, it's not defective. I broke it. There's no way I could possibly pass this off as a manufacturing defect even if I was sleazy enough to try." "Oh, then it's $180." "What? Why does this cost more than a regular out of warranty repair?" "It just does."

And I was fucked. It was a brand new model so the chances of a "parts" listing showing up on ebay any time soon was pretty much zero. I was already into the camera for $500. The best grey-market refurb price I could find anywhere was $400. So I paid the out of warranty repair cost PLUS the $50 "because we're dicks" fee. It was either have a $680 camera or burn the $500 I'd already spent. When the repaired camera arrived, I affixed a thin sheet of plastic over the LCD. I swore I'd never purchase another Sony product as long as I lived. That lasted about 3 years when I bought one of their photo printers (which I still use occasionally). And I've bought another camera (mixed feelings about its quality), a book reader (rocks), a cell phone (rocked), etc.

Sony's like an ex who steals money from your wallet, badmouths you to her friends, and orders steak-n-lobster when meet up for lunch but the couple times a year you hook up seem so worth it. Until you check your wallet the next day and you swear you won't answer the phone next time she calls. And it works for a few months. But then you run into her at the mall and going to dinner is safe enough. God, she looks good...

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