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BlackBerry Outages Across North America

CmdrTaco posted more than 4 years ago | from the iphones-are-just-slow dept.

Cellphones 284

TheHappyMailAdmin writes "BlackBerry service in North America is out: no email, no BB Messenger and no web browsing. Last carrier estimate I got was 24 hours until service will be restored, with others saying they've gotten estimates from support from between 3 hours to 2 days. BES and BIS services are impacted, and it's across all carriers. Bad timing for RIM as people are wrapping up their holiday shopping..." Updated 18:11 GMT by timothy: Reader notheusualsuspect pings with a note that the service has been restored.

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Works for me (3, Informative)

jpyeron (456009) | more than 4 years ago | (#30534702)

I did a test message from/to my BB too.

RTFA

* FINAL UPDATE: Things are back to normal. RIM Statment to follow. ...

Re:Works for me (1)

jpyeron (456009) | more than 4 years ago | (#30534750)

Using: Verizon and BlackBerry Enterprise Server Version: 4.1.5.24

BLACKBERRY IS US ONLY SO N.A. IS IGNORANT !! (-1, Troll)

Anonymous Coward | more than 4 years ago | (#30535344)

Blackbetty only operates in the US. Writing NORTH AMERICA is sensationalistic nonsense. Not that Mexico and Candida matter much to NORTH AMERICA. Why not just say US?

Re:Works for me (2, Insightful)

MBGMorden (803437) | more than 4 years ago | (#30534838)

Yeah - this skeered me (I'm the BES admin at work and sometimes it's hard to explain the difference to the powers that be that there's a difference between a failure that's our fault and a failure that's RIM's fault :)). My BB is working fine though.

Re:Works for me (1)

bsharitt (580506) | more than 4 years ago | (#30534892)

Mine was out last night, but seem to have been working all morning for me. BIS and Sprint here.

Re:Works for me (1)

LOLLinux (1682094) | more than 4 years ago | (#30534916)

That's because this submission and the article are from yesterday when this was actually happening.

Re:Works for me (1)

vishbar (862440) | more than 4 years ago | (#30535100)

Same here. I got a flood of messages circa 3am EST

Re:Works for me (1)

multisync (218450) | more than 4 years ago | (#30535084)

Mine is working too, and I received two messages at 3:00 AM.

Re:Works for me (3, Funny)

ari_j (90255) | more than 4 years ago | (#30535134)

It appears that, as always, Slashdot has the breaking news within minutes after it becomes outdated.

Re:Works for me (4, Funny)

Bigbutt (65939) | more than 4 years ago | (#30535224)

Actually they get their new stories via their Blackberry's.

[John]

Can you hear me now? (1, Funny)

Anonymous Coward | more than 4 years ago | (#30534708)

Bing.

Re:Can you hear me now? (1)

Yvan256 (722131) | more than 4 years ago | (#30534746)

Phil: Ned Ryerson?

Re:Can you hear me now? (1)

Sanat (702) | more than 4 years ago | (#30535076)

My favorite movie of all time.

And just like Ground Hog Day... Blackberry service failure is going to occur over.. and over.. and over

Central point of failure.. (5, Insightful)

NeuralAbyss (12335) | more than 4 years ago | (#30534718)

RIM seems to be particularly odd in chosing an architecture that gives a single point of failure.

Then again, given most crackberry users.. nothing of value was lost.

Thank Mirapoint (0)

Anonymous Coward | more than 4 years ago | (#30534856)

RIM buys their email servers from a company called Mirapoint. Mirapoint, on the other hand, is big into offshoring to India, especially their QA. That's why this stuff keeps happening on a regular basis.

Re:Central point of failure.. (4, Interesting)

ircmaxell (1117387) | more than 4 years ago | (#30534906)

I think it's weird requiring all services to go through a middle man. Why should I need to use a proxy for push email when my exchange server supports it directly? (If there's a real reason, please tell me because I'm curious)...

PS. I'm a proud owner of a Droid. Push email works quite well for me on it (directly from my server). I don't see a reason (for me) to switch to Blackberry/RIM). Is there a killer feature/functionality that a BB would give me over the Droid? Is it enough of a reason to add another point of failure in the stack?

Thanks...

Re:Central point of failure.. (5, Informative)

netsavior (627338) | more than 4 years ago | (#30535026)

BB is essential for cwhoreporate systems, because NO OTHER PHONE ON THE MARKET ANYWHERE matches its functionality... they can issue you a phone, then enforce strong passwords, content filtering, disable cameras so you don't end up sending pictures of your Christmas party indiscretion to your whole team, etc etc. Hell I can see my internal websites (not published to the internets) on my BB because it is basically VPN'd 24x7 to my work network.

In short, if you use your phone for email and dicking around, then the BB is one of the worst smartphones for you... if you are a corporate entity that wants to have certain employees "connected" at all times, then there is no other choice. The only confusing part to me is why people buy themselves a non-corporate blackberry.

Re:Central point of failure.. (5, Informative)

rickb928 (945187) | more than 4 years ago | (#30535246)

"The only confusing part to me is why people buy themselves a non-corporate blackberry."

Because, as you implied in your post, BlackBerry phones 'just work'. Most of the time.

Push e-mail? A BIS phone works splendidly. BIS handles the actual polling. Even OWA seems to work fo those of us without BB servers at the home office. Ask your favorite Android user how their POP/IMAP email is working. Full disclosure; I am an Android user, G-1 on Donut. iPhone users, I have no idea how you POP mail works, but it can't be too bad or you all would have ditched... wait, nevermind.

Web browsing? Very well done, considering the platform, since your BES is essentially a proxy server that solves some problems and gives you an enhanced experience. BIS does this also, just not as customizable as having a BES of your own.

BIS is a good idea, though it does expose the single-point-of-failure issue. But, consider your cell service in general:

- Most of us forget that the first single-point-of-failure is probably a cell tower. Yep, you might have two or three that can serve you, but if the backhaul from your tower is fritzed, you might have to wait until you get paroled from that tower, and move one to one that isn't hosed.

- The next single-point-of-failure is probably a metro area uplink for your carrier. I don't know for sure, but I suspect redundancy here is not universal.

- God forbid your carrier is architected like T-Mobile, or your single-point-of-failure is either a GSM service that has to be responsive or your phone is doing rock imitations, or a similar CDMA. I hear CDMA doesn't have the same architecture, but if your carrier can't authenticate you to the network, u b hosed.

RIM has had more than its share of outages over the last two years, but they have been notable because of the popularity of the platform. I ditched my BB to try Android. My wife has not been affected by either outage this month - be they natiowide or global or whatever. Her BB Curve hasn't missed a beat. Lucky I guess. And she would not like my G1, or Andriod, at all. Too much fuss. She just wants mail and minimal web when she wants it.

Dump on RIM if you want, but their platform works very well. Outages aside, it is a superior corporate solution, and makes most other platforms look like pants. Wait, are there ANY other corporate platforms?

Re:Central point of failure.. (1)

emilyridesabmx (1009713) | more than 4 years ago | (#30535114)

The main reason I keep my Blackberry is the Pin/Blackberry messaging feature. You can contact anyone else with a Blackberry for free, anywhere you are. I travel a lot for work, to multiple countries, and the messenger feature is essential for staying in touch with the people I work with, scheduling,sharing documents and calendars. Even when I can't get a decent enough signal to push email, I can send pins. I think that's the one feature that makes it indispensable for some people.

IT Needs to Learn from TV (4, Interesting)

RobotRunAmok (595286) | more than 4 years ago | (#30534972)

As a TV Master Control honcho in a previous life, I read stuff like this and I shake my head... hours?? DAYS?! In broadcasting, that's not an outage, that's a carefully orchestrated attack by space aliens. Why does anyone on the corporate management level even remotely tolerate this? What, there's not enough money changing hands over at RIM to merit hiring the right professionals and institute the proper safeguards and procedures? The infomercial that aired at 3AM on Channel 11 has a better back-up plan than RIM's entire service? It boggles...

Re:IT Needs to Learn from TV (2, Interesting)

jjoelc (1589361) | more than 4 years ago | (#30535090)

Amen! I am currently working in engineering, keeping master control going at a TV station... And I would have to think real hard to come up with a system here that does not have redundancy built in. If we went off-air for that amount of time, then God himself had better be signing the paperwork! (Even then it may not help!)

Re:IT Needs to Learn from TV (2, Interesting)

maxume (22995) | more than 4 years ago | (#30535242)

My local broadcast stations have had a couple of hour plus outages since the DTV transition, so perhaps 'new' has something to do with it (some of them were because they were unhappy with coverage and they upgraded power and changed locations).

Re:Central point of failure.. (1)

RFGuy1 (1706482) | more than 4 years ago | (#30535216)

Hello? Hello? Allan Angus is that you? Seems to me WebLink Wireless had a single point of failure as well! GJ

Christmas Shopping now? Um... No. (-1, Offtopic)

happy_place (632005) | more than 4 years ago | (#30534724)

Who does online Christmas Shopping on the 23rd? There's no time for delivery, and it's just mean to do to the poor FedEx/UPS carriers. Give the poor guys a break and order ahead of time. 'Sides, if you're going to give a gift after Christmas, prices are better after the holidays. So you might as well wait...

No, its for being at retail.. (2, Insightful)

tjstork (137384) | more than 4 years ago | (#30534792)

My mom uses her crackberry to text me when she's buying presents for my son. I imagine a lot of people use their blackberry's that way. So now we are back to Christmas shopping circa 1985. It's positively barbaric!

Re:No, its for being at retail.. (1)

Yvan256 (722131) | more than 4 years ago | (#30534948)

Strangely enough, the toy of the year [toyretaile...tion.co.uk] was Optimus Prime in 1985. Not sure if there's an Optimus Prime toy for 2009, but given that the second Transformers movie came out on DVD a few weeks ago, I find your comment funny.

I also find it sad that cartoons and toys of 1985 are now the blockbuster movies for 2009. Hollywood lost its touch two decades ago.

Re:No, its for being at retail.. (0)

Anonymous Coward | more than 4 years ago | (#30535190)

I think it's great. I loved all the toys and cartoons of 1985 as a kid, and now with full movies and things coming out, I can enjoy it all again as an adult. I'm not a bit sad about that at all.

Re:No, its for being at retail.. (4, Interesting)

MBGMorden (803437) | more than 4 years ago | (#30534960)

I'll admit that that's become pretty common for shopping in general. My mom is a shopaholic. She hits thrift stores, the Goodwill, yard sales, etc looking for "the deals" (I think Antiques Roadshow did this to her). Generally I just leave her be on that, but she knows that I have things that I like (old guitars, M&M's memorabilia, telescopes, etc). If she finds anything that she thinks I'd find remotely interesting I get a picture message of the item asking if she should buy it.

While I kinda questioned the usefulness of camera phones when they first came out (and still find it hilarious that people were using those 0.3MP phones to take any pictures they want to keep), I must say that being able to instantly show someone an example of an object you're looking at over the phone is a nice thing.

Re:No, its for being at retail.. (1)

tepples (727027) | more than 4 years ago | (#30535088)

I must say that being able to instantly show someone an example of an object you're looking at over the phone is a nice thing.

Then why do so many specialty stores, such as Spencer's, have "no photography" policies?

Re:No, its for being at retail.. (1)

MBGMorden (803437) | more than 4 years ago | (#30535122)

I'm sure they exist, but to be honest aside from you mentioning it here I've never even heard of that. It's certainly never been enforced (closest I've seen is art shows that forbid photography, but that's a bit different). I've only done it once (it was a pic of a funny baby sleeper I was thinking of buying for my niece), but nobody said anything.

Re:No, its for being at retail.. (1)

Chris Mattern (191822) | more than 4 years ago | (#30535298)

Because it's nice for the shopper, not the store.

Re:No, its for being at retail.. (3, Interesting)

Bigbutt (65939) | more than 4 years ago | (#30535308)

I've been doing something similar. When I had to go to the hardware store, I'd take a picture of the project and/or the problem and show it to the guy. The first few times, the guy was "wow, good idea taking a pic" but then more people started doing it and it's pretty common now.

[John]

Re:Christmas Shopping now? Um... No. (3, Insightful)

charliebear (887653) | more than 4 years ago | (#30534812)

Actually, Blackberry has been advertising frequently lately, and if you were thinking of buying one for a Christmas present, and hear about the outage.... maybe you reconsider.

Re:Christmas Shopping now? Um... No. (0, Redundant)

LOLLinux (1682094) | more than 4 years ago | (#30534858)

Except the outage is already over and has been since yesterday.

Re:Christmas Shopping now? Um... No. (1)

timeOday (582209) | more than 4 years ago | (#30534870)

The vast majority of BB users are business users and many people are already on Christmas vacation, so I'd say the 23rd of Dec. is a very lucky time to have such a severe outage. Unless you're a BB engineer who must work around the clock until it's fixed.

Re:Christmas Shopping now? Um... No. (1)

Critical Facilities (850111) | more than 4 years ago | (#30534918)

Maybe the cause is a disgruntled BB Engineer who didn't get a Christmas Bonus.

Re:Christmas Shopping now? Um... No. (1)

Arimus (198136) | more than 4 years ago | (#30535030)

Or a BB engineer who gets a nice load of cash for being on call and an even nicer load of cash if they have to do anything... :)

Enron days (0)

Anonymous Coward | more than 4 years ago | (#30534730)

And stockvalue goes up up up...

Thank you Karma (5, Funny)

Gothmolly (148874) | more than 4 years ago | (#30534734)

BB users are the biggest type-A douchebags around. They differ from their hipster iPhone douchebag brethren by typically wearing suits, talking loudly on their phones while waiting in line, and driving faux-retro American sedans. I knew when I woke up this morning that it would be a good day, as if millions of douchebags cried out and were suddenly silenced. Merry Christmas to all.

Re:Thank you Karma (-1, Troll)

m0s3m8n (1335861) | more than 4 years ago | (#30534798)

You have anger issues dude. Former BB-douchbag (very eloquent) and now an iPhone-douchbag.

Re:Thank you Karma (0)

Anonymous Coward | more than 4 years ago | (#30535040)

Sounds like YOU are proud of the fact that you're rude.

I tossed a large Coke on the head of a prick like you in a movie theater the
other evening. Of course he was answering emails on his smartphone, which he
foolishly imagined was his right to do DURING the FILM. But the large Coke
put a damper on all that.

Think about that, Mr. Douchebag, the next time you're being a prick in a public
setting. Not all of us are going to sit back and tolerate your bullshit idly.

Re:Thank you Karma (0)

Anonymous Coward | more than 4 years ago | (#30535248)

Splash damage!

Re:Thank you Karma (4, Insightful)

gregarican (694358) | more than 4 years ago | (#30534816)

True in a lot of ways. Perhaps a _brief_ outage would put people's lives in perspective. In all actuality you really aren't that important and being in constant contact with the rest of the world in real time through your hip-holstered cell phone isn't that important either.

People seriously need a "mental health" to unplug from the grid and take a chill pill. What better time of year than right leading into the Holidays to do this?

Reminds me of places I've done IT support. Our core billing systems, inventory systems, accounting systems, etc. would be down and it was a PITA to the end users. But god forbid if Internet or e-mail access was down. You'd think that the CHQ was on fire and Milton was running away from the scene. :-/

Re:Thank you Karma (0)

Anonymous Coward | more than 4 years ago | (#30534942)

would be down and it was a PITA to the end users.

I love pita, with garlic sauce. So why did the end users complain, then? Did you offer them cocktail sauce as secondary choose?

Re:Thank you Karma (2, Funny)

gregarican (694358) | more than 4 years ago | (#30534980)

Actually I mistyped this TLA (Three Letter Acronym). Should've been PETA. Most of the office staff would parade around wearing faux-fur coats and whine about the poor spotted owl and the mid-Atlantic one-eyed trouser trout...

Re:Thank you Karma (1)

ZeroExistenZ (721849) | more than 4 years ago | (#30535124)

You should've said "it was a PITA in the ass", so it would be recursive.
Actually, PIA (Pita in the ass) would be a recursive TLA.


I believe you can generate a PITA fractal this way, somehow..

Re:Thank you Karma (1)

jellomizer (103300) | more than 4 years ago | (#30535066)

What is really good is if you cut the top half so you can stuff the Pita with a bunch of meats. Ham, Rost Beef, Turkey, Cheese and Bacon.

I am sure this isn't a PETA approved use of Pita but still it is really good.

Re:Thank you Karma (4, Funny)

sakdoctor (1087155) | more than 4 years ago | (#30534952)

I'd like to see a medium-long facebook outage.
Certain hardcore users would get physical withdraw symptoms, coma, then death.

Re:Thank you Karma (1)

gregarican (694358) | more than 4 years ago | (#30535004)

This isn't that much of an exaggeration. Actually I am one of the legion of Facebook junkies and I actually might have to break down and read a book, watch a TV show, or clean my house. Egads!!!

Re:Thank you Karma (3, Funny)

Sponge Bath (413667) | more than 4 years ago | (#30535340)

...unplug from the grid and take a chill pill.

Timothy Leary once said something similar.

Re:Thank you Karma (0)

Anonymous Coward | more than 4 years ago | (#30534990)

For the moment, let's put your issues of raging jealousy aside.

Could you please explain what a "faux-retro American sedan" is?

If you want a Blackberry that badly, just pick one up. Their relatively cheap these days.

Re:Thank you Karma (0)

Anonymous Coward | more than 4 years ago | (#30535044)

I thought it were Kyocera users. No day goes by without me I'm in an elevator and one of them jerks walking in and holding the door open while they finish their call.

Better late than never? (1, Informative)

Anonymous Coward | more than 4 years ago | (#30534736)

Damn /. - more and more lately the posts on the site are running days behind in the news. This was reported on Engadget a day and a half ago. Fail.

http://www.engadget.com/2009/12/22/blackberry-services-down-in-north-america-yet-again/

Re:Better late than never? (1)

Yvan256 (722131) | more than 4 years ago | (#30534774)

Are we sure this isn't a dupe from 36 hours ago?

Re:Better late than never? (4, Interesting)

GweeDo (127172) | more than 4 years ago | (#30534908)

Actually no, that was a failure of just BIS. This is a bigger failure that affects messenger, BES and BIS.

Re:Better late than never? (1)

LOLLinux (1682094) | more than 4 years ago | (#30534956)

No, this is the exact same story. If you RTFA you'll see that they have a final update that says that service has been restored.

Re:Better late than never? (1, Informative)

grub (11606) | more than 4 years ago | (#30534940)


Slashdot: Bringing you Yesterday's Stories Today!

.

Re:Better late than never? (1)

gregarican (694358) | more than 4 years ago | (#30535126)

Just wondering why this was modded as Flamebait. It's 100% spot-on accurate. How hard is it to check if the story is still current/valid before posting it? If site this was a legit news site that'd be akin to posting a story about a big hostage standoff going on, when actually the hostage was already released and chilling out in a chair sipping coffee and eating donuts with the Five-Oh.

Fail (1)

MonsterTrimble (1205334) | more than 4 years ago | (#30534742)

This is like the third time in three weeks that BB has gone down. Remind me again why my wife wants me to get one of these?

Re:Fail (0)

Anonymous Coward | more than 4 years ago | (#30534810)

Remind me again why my wife wants me to get one of these?

She's a retard?

Re:Fail (1, Troll)

Yvan256 (722131) | more than 4 years ago | (#30534848)

A lot of women want a baby. It's a natural instinct.

Oh, you meant BB.

I don't see why your wife would want a Best Buy.

Oh, you meant BB. Sorry.

But you mean your wife doesn't already have a Belly Button?

Oh, you meant BB. I apologize.

I would tell your wife that the days of Bulletin Boards are over.

Oh, you meant BB. My mistake.

I don't see why your wife would want a BB gun though.

Oh, you meant BB. Duh.

Etc, etc...

Yeah, yeah... I know about context. But I also find it annoying when people use acronyms for no good reason. This isn't Twitter.

Re:Fail (3, Insightful)

bmo (77928) | more than 4 years ago | (#30534900)

The antecedent was defined in the previous sentence.

  I find your lack of reading comprehension disturbing.

--
BMO

Re:Fail (1)

bmo (77928) | more than 4 years ago | (#30534944)

Well, that sucked. There were "darth" tags around the "quote" and I lost them.

<buffett> Searching for my lost fake html </buffett>

--
BMO

Re:Fail (1)

karnal (22275) | more than 4 years ago | (#30534964)

Did you just annoy yourself a little there?

Re:Fail (0)

Anonymous Coward | more than 4 years ago | (#30534878)

So she can exchange nude photos with her boyfriend?

Re:Fail (0)

Anonymous Coward | more than 4 years ago | (#30535196)

Maybe because your wife wants something that goes down once a week?

Re:Fail (0)

Anonymous Coward | more than 4 years ago | (#30535306)

This is like the third time in three weeks that BB has gone down. Remind me again why my wife wants me to get one of these?

Your wife obviously wants something that will go down at least once a week.

It's obviously (0)

Anonymous Coward | more than 4 years ago | (#30534756)

A neo-con Rovian plot!!! I blame George Bush!!!

The Joke's on RIM (3, Interesting)

Anonymous Coward | more than 4 years ago | (#30534758)

My Blackberry has once again broken so I haven't been impacted by this outage. I haven't even had time to set up BB mail on my newest replaced Crapberry.

This is the first and last Blackberry I will ever owned, but because of Blackberry's poor quality, I'm now on my third one. Just trying to survive a 2 year contract on T-Mobile, America's worst cellphone company.

I don't know what phone I get next (Android or iPhone) but I promise I will never own another Blackberry as long as I live.

One wonders... (5, Insightful)

fuzzyfuzzyfungus (1223518) | more than 4 years ago | (#30534776)

How long RIM's model of interposing their own(seemingly rather unstable) services lasts.

Obviously, when the carrier has some major fuckup, email/web aren't going to happen because the packets are being routed to their deaths, like so many binary lemmings, somewhere within the series of tubes.

RIM's presence in the loop, though, seems like an increasingly useless liability. Back when Blackberries were little more than pagers, in terms of hardware spec, RIM's service made sense. Now, though, phones are powerful enough to speak the same protocols as computers. Why, if my carrier is passing packets properly, and my mailserver is up, should RIM be standing in the middle?

Re:One wonders... (1)

adamstew (909658) | more than 4 years ago | (#30534926)

It's so that RIM can take a slice of the monthly fee pie. Just follow the $$. Not only do they charge you for the device, they charge you for the privilege of using it each month.

Re:One wonders... (1)

fuzzyfuzzyfungus (1223518) | more than 4 years ago | (#30535050)

I know why RIM wants to do it, I'm just curious how long they'll be able to get away with it.

I'm sure that they'll hang on in enterprise setups that have all sorts of hardcore BES integration baked into their process for a fair while; but, if I were them, I would fear pretty strongly for their future on the consumer/business without significant legacy side of the market.

With the availability of push-IMAP and/or activesync licensing, it wouldn't exactly be rocket surgery for a carrier to say to HTC, or one of the other OEMs that actually make all the handset hardware, "Give me something that looks more or less like a Blackberry, and is fast enough to run a decent mail client and browser under Android." They could then take that, pair it with a data plan, and sell it as an email-centric phone with smartphone features without giving RIM a dime, or incurring any downtime because of their systems.

Re:One wonders... (1)

alen (225700) | more than 4 years ago | (#30535204)

the estimate for iphone sales is 10 million this quarter. Apple and RIM have different quarter time frames so it won't be for a little while until we find the real sales numbers. RIM sales seem to have flattened out while iPhone sales are skyrocketing and it's cheaper than RIM depending on the device.

so i would guess that Apple is going to poach RIM customers as contracts expire

Re:One wonders... (1)

adamstew (909658) | more than 4 years ago | (#30535234)

They are going to have to go multi carrier before they do this. I think they've poached the majority of people they are going to by being tied to AT&T.

Once they're on Verizon, look out. Their sales numbers will likely double over night in the US market.

Re:One wonders... (2, Insightful)

nine-times (778537) | more than 4 years ago | (#30535036)

I had an argument with someone about this topic a while back. It was a BlackBerry user who was insistent that a lot of value was added by putting RIM in the middle of your conversations... something about being able to email other blackberry users directly, and their Blackberry would get it even if their mail server was down... maybe? I don't know. Didn't make sense to me. And there was the fact that it was encrypted, and that you could have it push emails to your phone instead of your phone querying the mail server. That stuff is available for normal mail servers, too, so it's not much of a win.

I know Verizon also does (or used to do) something similar where Verizon downloads all of your email from your mail server through a desktop redirector, and then Verizon sends the email to your phone. They even encourage (or used to encourage) you to do things that way even if you have a Windows phone connecting to an Exchange server. I never understood the point of that kind of crap. Not only is it a single point of failure among all the Blackberry users, but it's an additional point of failure for each user. If my mail server is down or the carrier is down, RIM isn't making it so I keep getting mail. Plus it's an additional security risk. Why should my (or my company's) email be sent to some third-party's server unless it's absolutely necessary?

Oh god no internet on my phone! (2, Insightful)

jeffmeden (135043) | more than 4 years ago | (#30534778)

Panic panic panicpanicpanic

Wait, I am posting this from my blackberry via BIS (RIM internet)...

Oh well, apparently the Armageddon is still a few days off.

Re:Oh god no internet on my phone! (1)

LOLLinux (1682094) | more than 4 years ago | (#30534842)

Oh well, apparently the Armageddon is still a few days off.

No, if you read the article (which is from yesterday) you would see that their final update stated that the service was already restored. This is just Slashdot being late to the party.

Re:Oh god no internet on my phone! (2, Insightful)

Norsefire (1494323) | more than 4 years ago | (#30534884)

Before you decided to be a smug prick on the internet did you consider the fact that Blackberry's Internet services were down for 8 hours [cnn.com] but are now fixed? That perhaps when the story was submitted, the service was down but due to the delay in the story reaching the front-page the service is now restored? Did you think about that?

Of course you didn't.

Apparently the Armageddon is still a few days off.

Re:Oh god no internet on my phone! (4, Funny)

MooseMuffin (799896) | more than 4 years ago | (#30535080)

You posted from that thing? You're braver than I thought.

Seriously though, you didn't actually come to slashdot and navigate through the comments on the default BB browser did you?

Nothing is Out or Broken (2, Informative)

Murdoch5 (1563847) | more than 4 years ago | (#30534830)

As soon as I read this I tried to go online and send a BB message and all the fun and pointless stuff my crap berry allows me to do. Everything worked perfectly and with pretty good speed. It's possible that the outage only effects certain carriers or maybe just certain data plans but as far as my phone goes everything works

Re:Nothing is Out or Broken (0)

Anonymous Coward | more than 4 years ago | (#30534862)

No, the outage was over several hours before Slashdot reported it.

Oh, really? (0)

Anonymous Coward | more than 4 years ago | (#30534860)

another outage, huh? Well then, rag about AT&T's shitty network all you want. My wife's iPhone outage count as of this morning: 0

This was yesterday's news (1)

hicks107 (1286642) | more than 4 years ago | (#30534886)

This was yesterday's news, typical slashdot.

A blackberry outage? Oh my! (4, Funny)

ratnerstar (609443) | more than 4 years ago | (#30534894)

Crap, no work emails on Christmas Eve? Whatever shall we do?

Re:A blackberry outage? Oh my! (0, Troll)

LOLLinux (1682094) | more than 4 years ago | (#30534928)

Service has been restored for hours. CmdrTaco is just an idiot who posted this story long after the fact.

L O L (-1, Troll)

Anonymous Coward | more than 4 years ago | (#30534974)

I work for an IT department that mandated blackberry use specifically because RIM was supposed to work in an email outage and they think that iPhones are insecure and unreliable so they banned even personal use of them.

My sides hurt from laughing.

>>

Behold the grand future of Cloud Computing! (1)

ErichTheRed (39327) | more than 4 years ago | (#30534994)

I've noticed a lot of these kinds of outages lately, not just with RIM but with other network providers. They usually seem to follow a failed routine-maintenance cycle. Do carriers really not design their networks and systems to support rolling upgrades and the like? More importantly, has there been a breakdown of the test-and-release cycle that's supposed to catch these things before service dies for everyone?

I guess the other thing might be all the third-party hosting and outsourcing that goes on in IT...how many people want to bet that half the outage time was trying to figure out where exactly the fault was? From experience, that gets a billion times harder when your system is hosted by a third party who won't say a word to you so they can avoid taking blame (and SLA hits) for it.

Makes me wonder about cloud computing...the technology concept is great, but how many large organizations will trust all their data to machines they don't directly control? These days it doesn't make sense to host everything yourself, but companies really have to be careful to choose competent service providers!!

Don't worry all you crack-heads... (1)

tyroneking (258793) | more than 4 years ago | (#30535002)

... from the site linked in the article: "* FINAL UPDATE: Things are back to normal. RIM Statment to follow."

This is the second outage in a week apparently (http://www.businessweek.com/news/2009-12-23/rim-reports-second-blackberry-outage-within-a-week-update2-.html) .

ITProPortal has the funniest story about this (http://www.itproportal.com/portal/news/article/2009/12/23/rim-blackberry-service-hit-yet-another-e-mail-problem/): "The substantial number of users on online forums whining about the issue indicates the gravity of the matter and how widespread the issue is."

Problem is that I depend on a T Mobile powered GPhone - and while T Mobile have been pretty solid, Gmail has had its problems - also my home ISP is always messing around with DNS servers or disconnecting me for magically stupid reasons.

We really need some legislation to mandate a minimum service provision.

SMTP/POP/IMAP (3, Informative)

Pascal Sartoretti (454385) | more than 4 years ago | (#30535006)

In the meantime, the worldwide SMTP / POP / IMAP still works fine and serves millions (if not billions) of users with standards-based protocols.

Re:SMTP/POP/IMAP (1)

alen (225700) | more than 4 years ago | (#30535128)

so how do you get your email on your phone without opening up the POP and IMAP ports on your firewall? there are only 2 ways for this and that's RIM or Microsoft.

Re:SMTP/POP/IMAP (1)

Pascal Sartoretti (454385) | more than 4 years ago | (#30535172)

so how do you get your email on your phone without opening up the POP and IMAP ports on your firewall? there are only 2 ways for this and that's RIM or Microsoft.

Or you can establish a VPN from your phone.

At least with Microsoft, you don't have a single point of failure !

Re:SMTP/POP/IMAP (3, Funny)

Anonymous Coward | more than 4 years ago | (#30535282)

At least with Microsoft, you don't have a single point of failure !

Yeah, there are probably dozens of points where the Microsoft stuff can fuck up and cause you grief! That's way better!

uh (1)

ZenDragon (1205104) | more than 4 years ago | (#30535016)

Is this still a problem? My blackberry is working fine... I havnt had any problems all day or yesterday and I've been on it hourly at the least. In fact it almost seems to be faster right now than it has been in a long time! Maybe thats because everybody else is out! haha In any case, I have t-mobile.

I blame bing! (1, Interesting)

Anonymous Coward | more than 4 years ago | (#30535018)

Well I got my BIS service back today, and it looks like they pushed a bing! app out. Coincidence? I think not.

Working fine for me (1)

acoustix (123925) | more than 4 years ago | (#30535038)

I received emails all night long on BES. My wife's BB on BIS is also working fine.

The last outage didn't affect me either.

Dang, I had to use my BB as a phone (2, Insightful)

frank249 (100528) | more than 4 years ago | (#30535078)

It took me a few minutes to realize that my BBMs were not going through. I ended up just calling. Funny how after you are used to BBMing and emailing, that having to make a phone call and actually talking to someone seems to bother me.

Reduction in crashes? (1, Interesting)

Anonymous Coward | more than 4 years ago | (#30535132)

I'd love to know if there was a drop in vehicular crashes during the BlackBerry outage.

According to SANS, you're a little late slashdot.. (1, Informative)

Anonymous Coward | more than 4 years ago | (#30535136)

UPDATED 6:00AM CST (bambenek) - It appears Blackberry's network is back up. The outage affected only those applications that needed to go through that network. Native IP was working fine, but seemed to be all providers.

http://isc.sans.org/diary.html?storyid=7798&rss

And yet... (3, Interesting)

ericrost (1049312) | more than 4 years ago | (#30535140)

And yet strangely I can post this comment from my 'berry.

Re:And yet... (0)

Anonymous Coward | more than 4 years ago | (#30535222)

And yet strangely I can post this comment from my 'berry.

You must be posting from the future, long after the outage has ended. Or maybe Slashdot is stuck in the past...

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