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Consumerist Says AT&T Site Won't Sell iPhone In NYC, Citing Network

timothy posted more than 4 years ago | from the sounds-a-bit-hinky dept.

Cellphones 420

cowp writes "A Consumerist tipster couldn't get AT&T's website to sell him an iPhone when he shopped using an NYC ZIP code, but could when he tried other cities' ZIPs. Consumerist asked an AT&T CSR and seems to have gotten confirmation that this is carrier policy: 'Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone. You don't have enough towers to handle the phone.' Considering Apple's gadget is currently the most popular handset in the US, its exclusive carrier's inability/unwillingness to support the device in the country's largest market is pretty huge news. If this proves true, I'd expect curtains for AT&T's exclusivity deal when it comes up for renewal." If you're in NYC, can you confirm or deny this outlandish-sounding claim? Updated 20091227 1:03 GMT by timothy: Headline, now corrected, inaccurately named Apple rather than AT&T. Mea culpa.

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This has been an issue for quite awhile. (5, Interesting)

palegray.net (1195047) | more than 4 years ago | (#30566788)

There's been a lot of coverage indicating problems with iPhones in New York, including one Gizmodo piece saying a 30% dropped call rate is apparently normal [gizmodo.com] .

Re:This has been an issue for quite awhile. (1, Funny)

Anonymous Coward | more than 4 years ago | (#30566886)

Maybe they use the bandwidth for NSA redirects and there is not enough left for other use...

Re:This has been an issue for quite awhile. (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#30567034)

From the Wikipedia:

The New York metropolitan area is home to the largest number of Jews outside Israel. There are more Jews within the city limits of New York City than within the city limits of Jerusalem, making the New York City Jewish community the largest such community in the world.

Which makes sense because the richest and most influential Jews, the ones who own Hillary Clinton, control the illegal NSA wiretapping program and so wish to exclude their people from it.

It's all part of their covert war against Gentiles. They will "embrace" us(militarily side with us), "extend" us (by using their media control to encourage Caucasians to breed with Africans, making the offspring more controllable and better-suited to manual labor and service jobs), then finally extinguish us when we are too poor/distracted/apathetic to defend ourselves.

Re:This has been an issue for quite awhile. (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#30567038)

Actually, the iPhone doesn't work because of all the Jews in NYC.

Re:This has been an issue for quite awhile. (3, Insightful)

cheekyboy (598084) | more than 4 years ago | (#30566888)

This from the most technological advanced country on the planet.....

AT&T happy to take customers money, not willing to spend millions for a working network.

Re:This has been an issue for quite awhile. (5, Insightful)

dov_0 (1438253) | more than 4 years ago | (#30566930)

This from the most technological advanced country on the planet.....

AT&T happy to take customers money, not willing to spend millions for a working network.

I didn't see any mention of Japan in TFA?

Re:This has been an issue for quite awhile. (4, Insightful)

Anonymous Coward | more than 4 years ago | (#30567398)

Many Americans seem to think their country is the best and most advanced in the world. They are brainwashed by the mass media's propaganda.

Re:This has been an issue for quite awhile. (2, Insightful)

aztektum (170569) | more than 4 years ago | (#30567016)

You must be referring to either Japan or South Korea, right?

Re:This has been an issue for quite awhile. (4, Informative)

jonoid (863970) | more than 4 years ago | (#30567326)

The same South Korea that took over two years to get the iPhone. And the same SK that still blocks any non-Korean approved unlocked phone from being used on their networks without paying a $300 "inspection" fee? And the same SK where the majority of domestic websites require Internet Explorer 6 (yes, 6) to function correctly?

For those of you who don't know, South Korea is not a technological paradise. We have fast broadband but that's about it.

Re:This has been an issue for quite awhile. (0)

Anonymous Coward | more than 4 years ago | (#30567054)

What are you talking about? If the article is true then they obviously aren't happy to take your money because they're actively blocking new iPhone contracts in areas that can't support them.

Re:This has been an issue for quite awhile. (0)

Anonymous Coward | more than 4 years ago | (#30567158)

This from the most technological advanced country on the planet.....

Japan bought New York?

Re:This has been an issue for quite awhile. (4, Informative)

WankersRevenge (452399) | more than 4 years ago | (#30567182)

Back in 2004, I quit my job and went on a roadtrip on steroids. I drove from Mexico to Alaska, down to Texas, up to the Dakotas, and finally back home to Massachusetts. I was an AT&T wireless customer and I was stunned at the lack of coverage. I could only talk near major cities if I were lucky. Even then, calls were being dropped every other call. Their coverage charts were such BS. I quit my service once I got home, and switched to another provider, experiencing only minor irritations on subsequent road trips.

Re:This has been an issue for quite awhile. (1)

Ethanol-fueled (1125189) | more than 4 years ago | (#30567288)

I feel your pain. I was with Cingular before AT&T swallowed 'em up and I didn't feel the need to change since I use basic phones with barebones plans.

I moved to a more rural area and now my coverage is intermittent no matter where I drive. The tower is 1.5 miles from my house with no forests or other obstructions in the way, and yet it's as if they arbitrarily turn the transmitters on and off at random no matter how close I get to the tower.

My phone will show 5 bars of reception but it will throw "no service" warnings when I try to make calls. I have to re-send text messages 5 times before they finally go through. Yep, looks like it's time to switch after my obligation is up since I don't have an army of lawyers to contest an early termination fee. God bless America.

Re:This has been an issue for quite awhile. (1)

haruharaharu (443975) | more than 4 years ago | (#30567392)

funny, I did this in 2000, and cingular was the same way - I had coverage on most of I-70, though. What really frosted me was having my credit card suspended halfway across the country because of the gas stops. Always carry backup.

Re:This has been an issue for quite awhile. (0)

Anonymous Coward | more than 4 years ago | (#30566944)

And since when Gizmodo has become a reference site? Of all things, I would not trust them with any iphone related article. They are worse than biggest bunch of PFTs when it comes to fanboism.

Re:This has been an issue for quite awhile. (0)

Graff (532189) | more than 4 years ago | (#30567358)

There's been a lot of coverage indicating problems with iPhones in New York, including one Gizmodo piece saying a 30% dropped call rate is apparently normal. [gizmodo.com]

I dunno, my anecdotal data point is that I've had a couple of dropped calls in NYC but not really that many. I'd say about 3 or 4 dropped calls out of a couple of dozen that I've made across Brooklyn, Queens, Manhattan, and the Bronx. The calls tended to drop while I was traveling in my car, my iPhone automatically re-dialed for me and the call continued just fine.

I wouldn't really say it was much of a problem. Yes it is a bit higher of a rate of dropped calls in NYC than in the neighboring, more rural areas but certainly nothing that really affected my ability to use the cell phone. If AT&T really is saying they'd rather not sell the iPhone in the NYC area it might just be a preventative measure to avoid adding more iPhones into an area that is close to capacity. That's just spitballing though, I think it's more likely to be a miscommunication.

Re:This has been an issue for quite awhile. (1)

nomadic (141991) | more than 4 years ago | (#30567402)

Huh?? I'm in NYC and my iphone works fine. Well, not great, it drops calls more frequently than it should, but nowhere near a 30% rate.

No I cannot confirm that (-1, Redundant)

Anonymous Coward | more than 4 years ago | (#30566796)

but first post for me!

Spin (5, Insightful)

TheRaven64 (641858) | more than 4 years ago | (#30566798)

Can we stop saying things like 'the most popular handset?' When we're talking about a market where no single handset has more than about 1-2% market share, saying 'the most popular' is entirely meaningless.

Re:Spin (3, Insightful)

Ethanol-fueled (1125189) | more than 4 years ago | (#30566824)

Everybody outside of the tech world knows what an iPhone is.

Not everybody outside of the tech world knows what the E55, Hero, or GW620 are.

Re:Spin (3, Interesting)

XPeter (1429763) | more than 4 years ago | (#30566872)

Everybody outside of the tech world knows what an iPhone is.

Not everybody outside of the tech world knows what the E55, Hero, or GW620 are.

True, but promisingly I've been seeing a lot of my non-tech friends carrying around new Android devices lately.

Re:Spin (4, Informative)

mlts (1038732) | more than 4 years ago | (#30567058)

People are wising up though. The Droid's marketing campaign just hasn't gotten people into VZW's doors, it has spurred interest in Android devices in general. I've talked with people who see the Droid, find it interesting, but prefer T-Mobile, and end up coming out with a Samsung Behold, a Motorola Cliq, or a MyTouch 3G. People on Sprint find that the Samsung Moment offers one of the fastest processors. The only carrier that has no current offering is AT&T, but supposedly they will be offering a Dell Android phone. AT&T also has the iPhone, so just business common sense says that Android devices will be second fiddle to AT&T's mainstay.

Re:Spin (1)

haruharaharu (443975) | more than 4 years ago | (#30567408)

I freaking hate the behold - it's pretty, but doesn't have bluetooth, so I can't sync calendars or contacts. I'm back on my previous phone because of that (sgh-x820)

Re:Spin (1)

sjames (1099) | more than 4 years ago | (#30567080)

But they know what a Crackberry is.

Re:Spin (2, Informative)

palegray.net (1195047) | more than 4 years ago | (#30566842)

What the heck are you talking about? [wikipedia.org] <-- Note the pretty pie chart.

Re:Spin (2, Insightful)

schnikies79 (788746) | more than 4 years ago | (#30566880)

That's global smartphone market share. Show a graph with global market share of ALL wireless handsets, not just smartphones.

Re:Spin (4, Informative)

palegray.net (1195047) | more than 4 years ago | (#30566946)

Okay, from TFA, here's a graph entitled Top 10 Mobile Phones in Use [gawker.com] .

Re:Spin (2, Funny)

ColdWetDog (752185) | more than 4 years ago | (#30566988)

OK, so the iPhone is 4%, Raven64 said 1-2%. He's within 50% of the mark.

Pretty good for 'ol Slashdot. He's within an order of magnitude.

Re:Spin (2, Informative)

master811 (874700) | more than 4 years ago | (#30567046)

That chart is rubbish. They've grouped all the iPhones into one model, yet all the other phone makes are split up. Looks like Apple paid Nielson to do some fiddling.....

Re:Spin (4, Insightful)

bonch (38532) | more than 4 years ago | (#30567132)

It says "iPhone 3G," one specific model of the iPhone. The other phones and their models, however, are grouped together. See the parenthesis?

Re:Spin (1)

occamsarmyknife (673159) | more than 4 years ago | (#30567160)

What are you talking about? They specifically say iPhone 3G, but then lump all Blackberry 8300 devices together as one. I think you've got it backwards

Re:Spin (1)

diamondsw (685967) | more than 4 years ago | (#30567174)

And where do you get that conclusion? Given that the 3GS was released midway through the period, and the 3G was MUCH more popular than the original (no app store with the original, as well as - of course - 3G), it's entirely plausible that the top phone on that chart is indeed the iPhone 3G.

But the overall point is well-taken - while the iPhone may be a popular device, it's by no means #1 given the existing base of Windows Mobile, Blackberry, and Other. Yet.

Re:Spin (1)

Lars T. (470328) | more than 4 years ago | (#30567186)

That's global smartphone market share. Show a graph with global market share of ALL wireless handsets, not just smartphones.

http://forum2.mobile-review.com/showthread.php?t=85840 [mobile-review.com] Apple had 2.5% world-wide marketshare amongst mobile phone handsets in Q3 2009. When the iPhone was released in 2007, Jobs announced they were going for 1% of the market - and people here laughed their asses off.

Re:Spin (1)

diamondsw (685967) | more than 4 years ago | (#30567188)

Why? This is about tower congestion, which has been overwhelmingly caused by data traffic. An iPhone can easily use the same data traffic in a minute loading a couple web pages that a dumbphone user consumes in a month.

There's a reason smartphones are considered separately from "traditional" handsets - they function very differently, and are used very differently. Not all problems, issues, or marketshare battles make sense across the two groups.

Re:Spin (2, Interesting)

TheRaven64 (641858) | more than 4 years ago | (#30567356)

Note that for the purpose of market share calculations, smartphones and 'feature phones' are counted as different things. A 'feature phone' is basically something that would have been called a smartphone a couple of years ago (phones are often relaunched with small tweaks for the new classification when newer models are introduced). When people talk about the iPhone having a certain percentage of the smartphone market, they aren't splitting the market into 'things that are just simple phones' and 'complicated phones.' The smartphone designation only covers the top end of what most people would think of as a smartphone.

Re:Spin (1)

alx5000 (896642) | more than 4 years ago | (#30566902)

The facts that the chart only covers smartphones and that it's a per-OS analysis notwithstanding, of course...

Re:Spin (1)

NetCurl (54699) | more than 4 years ago | (#30567260)

What the heck are you talking about? [wikipedia.org] <-- Note the pretty pie chart.

You're ridiculous. The chart you started this thread with is GLOBAL market share. The blurb clearly delineates US-based market share preference for the iPhone, and given AT&T is a US-based carrier, the share of Symbian OS globally is a silly thing to compare against. Note this chunk:

"Considering Apple's gadget is currently the most popular handset in the U.S., its exclusive carrier's inability/unwillingness to support the device in the country's largest market is pretty huge news. If this proves true, I'd expect curtains for AT&T's exclusivity deal when it comes up for renewal.""

OK, here's the US-based share: http://www.boygeniusreport.com/2009/10/28/rim-and-apple-top-u-s-smartphone-market-share/ [boygeniusreport.com]

Given this, RIM is actually the favorite. I did no digging into the source of the data, but it appeared in numerous places and seemed to be well reviewed. It does not include Droid as it was published in late October 2009.

It also proves wrong the 1-2% commenter. iPhone is quite popular in US, but RIM still holds the edge.

Re:Spin (1, Funny)

A beautiful mind (821714) | more than 4 years ago | (#30566858)

Hey, your sig made you mod you up! It works!

<foot />

Re:Spin (0)

TimHunter (174406) | more than 4 years ago | (#30566860)

Except that the iPhone has a 30% market share. http://www.investorplace.com/changewave-alliance/articles/smart-phone-market-aapl-palm-rimm.html/ [investorplace.com]

Re:Spin (-1, Troll)

Anonymous Coward | more than 4 years ago | (#30566994)

I see we have a reading comprehension problem here. Where are Slashtards so dumb? I may as well be on Digg anymore.

Re:Spin (1)

caffeinefiend (681092) | more than 4 years ago | (#30566904)

If you are counting all phones and all phone consumers, then your comment makes sense. However, segmenting the market is pretty important and when you consider smartphones, the iPhone is wildly popular.

Re:Spin (1)

palegray.net (1195047) | more than 4 years ago | (#30567010)

Actually, his comment still doesn't make sense, as the graph at the top of TFA shows the iPhone at 4% of the market for all U.S.-based handsets (not just smartphones).

Re:Spin (0, Troll)

MBCook (132727) | more than 4 years ago | (#30566926)

You're right. We should only use that label for the best selling handset in the US (this is about NYC, after all).

Oh, wait [mobilecrunch.com] .

The iPhone 3G line is the most popular phone is the US. In fact, it has nearly a 10% lead over the next most popular phone. It's market share is 4%, double your guess.

Re:HELP can my son's homosexuality be cured? (-1, Troll)

Anonymous Coward | more than 4 years ago | (#30567372)

Yes, I believe so. You can start here: http://narth.com/

No problems last month (3, Interesting)

Anonymous Coward | more than 4 years ago | (#30566816)

I live in NYC under a 114xx zip code and had no problems buying one in person at an ATT store. I bought it the weekend after Thanksgiving so it was about a month ago. Maybe they changed it since then.

Re:No problems last month (1)

Giometrix (932993) | more than 4 years ago | (#30567192)

I live in NYC under a 114xx zip code and had no problems buying one in person at an ATT store. I bought it the weekend after Thanksgiving so it was about a month ago. Maybe they changed it since then.

Sounds like you're in Queens or the Bronx. Maybe the network coverage in insufficient in Manhattan only (maybe over saturated? though I'm not sure how cell towers work)

:p (1, Troll)

Xeontg (1055976) | more than 4 years ago | (#30566818)

Verizon is going to have a field day with this haha..

AT&T's service is crap (1)

XPeter (1429763) | more than 4 years ago | (#30566840)

I live 5 minutes from NYC, and used to have an IPhone which unfortunately I had to dispose of because of the dreadful service AT&T provides here. Try watching a YouTube video from 3-8PM any day of the week, and all you'll see is a slow slideshow.

Switched to VZW and bought a Tour, which I'm much happier with.

Hopefully for the next "Apple Phone" Verizon will be the network of choice, because I'm never going back to AT&T's shit.

Re:AT&T's service is crap (5, Interesting)

ColdWetDog (752185) | more than 4 years ago | (#30567024)

Interestingly, here in rural Alaska we get at least 20% dropped iPhone calls. After a particularly annoying one (I was within 200 yards of the tower, line of sight, over water) I complained to the local AT&T rep and the FCC.

About 2 weeks later, I got this nice call from an AT&T droid who says he was asked by the FCC to look into this. After a few pleasantries, he suggested 1) Making sure the battery was charged (OK), 2) Turning off 3G (already done, don't have 3G here in the boonies) and getting closer to the tower. I explained that if I got any closer to the tower on the last dropped call, I'd have to marry it.

His final suggestion was to take it up with Apple, maybe I needed a new handset.

I suppose it's something of a start but AT&T isn't going to solve very much of the problem this way.

Re:AT&T's service is crap (1)

ActionDesignStudios (877390) | more than 4 years ago | (#30567222)

May I ask which city you're in?

Re:AT&T's service is crap (1)

ColdWetDog (752185) | more than 4 years ago | (#30567312)

Sunny Sitka [lostrange.com] . Complete with a single AT&T tower.

Re:AT&T's service is crap (4, Interesting)

Bananatree3 (872975) | more than 4 years ago | (#30567292)

"His final suggestion was to take it up with Apple, maybe I needed a new handset."

Go back to the FCC and resubmit your complaint. Obviously AT&T simply read you the script to meet the barest of "compliance" requirements...by sending you to some script reader in a call center. They won't do jack shit until the FCC requires them to. Or, you're able to find someone within the local ranks at ATT that are willing to listen to you, not just some corporate weenie.

Re:AT&T's service is crap (3, Interesting)

Anonymous Coward | more than 4 years ago | (#30567306)

Actually you may have been too close. I am far from a wireless engineer but I do know that depending on the antennas used the base of a tower can be a dead zone. I've seen this in the wireless ISP world a few times and its frustrating.

Re:AT&T's service is crap (1)

Bananatree3 (872975) | more than 4 years ago | (#30567328)

there is certainly some truth to this. If the cell tower's antennas are high enough and directional enough, it could just be shooting right over your head annoyingly. If it's still not working farther out though, then there is certainly an issue.

Re:AT&T's service is crap (1, Insightful)

Anonymous Coward | more than 4 years ago | (#30567336)

There was a time when the algorithm was to drop the longest-lived call on the tower if it was at capacity (number of calls) and another phone wanted to place a call. This was justified (passively) by the required 911 service -- if a tower were at capacity, and did NOT drop a call, there'd be no 911 service for new connections. Not sure what the algorithm is now, but somebody has to step-up and reduce if not eliminate the plausible deniability of carriers w.r.t. their reliability.

Re:AT&T's service is crap (0)

Anonymous Coward | more than 4 years ago | (#30567166)

My question: Will Apple build a phone for CDMA? As of now, the iPhone is a GSM device and happily works anywhere in the world. Would Apple's engineers want to make their next iPhone iteration have two radio networks? There are phones that work on both GSM and CDMA, but they are usually limited to one network (a Sprint phone might not work VZW's network for example.)

If Apple didn't build a dual network phone, would Apple make two models and risk confusion? One issue people have raised with Android phones is that there are a number of models, each with a slighly different UI.

Re:AT&T's service is crap (1)

XPeter (1429763) | more than 4 years ago | (#30567242)

If Apple puts out a new IPhone close to these specifications, I'll be quite happy.

CMDA/GSM on AT&T/VZW
5MP Camera
Capacitive Touchscreen
Tegra or Snapdragon chipset with 1GB ram
Mini Display Port
32/64GB Memory
B/G/N Wifi chipset
Bluetooth

If Apple puts out something close to that, I'll bow down to Steve and Woz.

Most popular handset is false. (-1, Insightful)

Anonymous Coward | more than 4 years ago | (#30566848)

> Considering Apple's gadget is currently the most popular handset in the U.S.

That's false, only becoming true if a whole load of conditions are added on top. iPhone is perhaps the most popular fullscreen touch smartphone, and even then its closest rivals are barely a tenth of a percentage point behind. The most popular handset in the US, considering all devices, is likely some small candybar phone with simple buttons and a basic display.

Re:Most popular handset is false. (1, Informative)

palegray.net (1195047) | more than 4 years ago | (#30566900)

and even then its closest rivals are barely a tenth of a percentage point behind

Speaking of false, that's bullcrap. You could have at least tried a simple Google query for smart phone market share [google.com] before wasting keystrokes here.

Re:Most popular handset is false. (4, Informative)

MBCook (132727) | more than 4 years ago | (#30566906)

Nope. It's the most popular phone in the US based on units sold. 4% [mobilecrunch.com] of the market.

That's almost 10% better than the best BB. 75% better than the entire RAZR V3 line.

Re:Most popular handset is false. (1)

Shadow Wrought (586631) | more than 4 years ago | (#30567228)

But not better than all/I> the BB's. It looked like they combined the iPhone models, but not the rest. Lies, Damn lies, and all that...

Regardless of whether it is the top, or close to the top, it is indisputable that it's up there, and not providing the necessary service for it is simply inexcusable.

You insensitive clod! (1)

denzacar (181829) | more than 4 years ago | (#30566942)

is likely some small candybar phone with simple buttons and a basic display.

You had to call it a candy-bar... It's 1:30 AM here and it is raining outside.
Where the hell am I gonna get me a candy-bar at this our?

Re:You insensitive clod! (1)

ColdWetDog (752185) | more than 4 years ago | (#30567050)

Where the hell am I gonna get me a candy-bar at this our?

Start nibbling on your phone?

Re:You insensitive clod! (2, Funny)

Shadow Wrought (586631) | more than 4 years ago | (#30567202)

Where the hell am I gonna get me a candy-bar at this our?

Start nibbling on your phone?

There's an app for that.

Re:Most popular handset is false. (1)

sjames (1099) | more than 4 years ago | (#30567156)

Figures don't lie but liars figure. The iPhone is by far the most popular smartphone associated with Apple, I'm sure.

Other reasons? (1)

93 Escort Wagon (326346) | more than 4 years ago | (#30566852)

Are you sure the REAL reason isn't that New Yorkers are just not cool enough? That east coast vibe severely damps down on the cool, ya know.

I'm a little confused here... (2, Funny)

denzacar (181829) | more than 4 years ago | (#30566868)

What are the exact implications of the iPhone's failure to make it there (NY) as opposed to making it anywhere else?

Re:I'm a little confused here... (3, Funny)

iamapizza (1312801) | more than 4 years ago | (#30566928)

Clearly, this is a devastating experience for aforementioned individual, as they are unable to procure an iphone. In fact, there is a potential that an entire city may be denied the presence of the iphone. Here at slashdot, we feel their pain.

Re:I'm a little confused here... (1)

FooAtWFU (699187) | more than 4 years ago | (#30566934)

New York is only the biggest single city in the US, the densest city in the US, and (since we're talking about technology items here) one of the more affluent cities in the US. It's essentially the ultimate real-world stress-test for something like a cellular telephone network.

So... what you are saying... (1)

denzacar (181829) | more than 4 years ago | (#30566978)

...is that it is all up to New York, New York?

Re:I'm a little confused here... (1)

Megane (129182) | more than 4 years ago | (#30567146)

If they can't make it there, they can't make it anywhere?

Re:I'm a little confused here... (1)

denzacar (181829) | more than 4 years ago | (#30567274)

Hmm... That could have a devastating effect on the sleeping patterns of the New Yorkers.

Also, what will happen to all those manic-depressives that live in the small towns across the USA?

Fix the headline? (3, Informative)

Shag (3737) | more than 4 years ago | (#30566882)

Summary makes it clear it's AT&T that isn't selling the iPhone in New York City. Headline says it's Apple, who last time I checked have iPhones for sale in their New York City stores. :)

Re:Fix the headline? (1)

yincrash (854885) | more than 4 years ago | (#30566992)

When did you last check?

Re:Fix the headline? (1)

palegray.net (1195047) | more than 4 years ago | (#30567082)

Have you actually tried plugging a New York City zip code into AT&T's site? Can you buy an iPhone after doing so?

Re:Fix the headline? (5, Informative)

zentechno (800941) | more than 4 years ago | (#30567396)

http://www.att.com/ [att.com] --> Wireless --> Shop/Cell Phones --> PDAs and Smartphones --> iPhone 3G. Opening the (last) iPhone link in another tab prompts me for my zip, followed by "not available in your area", *then* refreshing the list of phones in the previous tab *removes* iPhone from the listing.

AT&T can't handle dense areas? (0)

Anonymous Coward | more than 4 years ago | (#30566908)

New York City is by far the most densely populated area in the US, perhaps AT&T simply builds its towers too far apart (ie the cells would be too large) to serve so many people with adequate connection speeds. If this is the case then obviously AT&T is at fault for treating New York like any other area of the country in their planning.

AT&T CSRs are hit and miss (1, Interesting)

Anonymous Coward | more than 4 years ago | (#30566916)

As with any company hiring from the general public and paying very low wages to its CSRs, the information you get from a particular CSR is not necessarily reliable. I have no specific information as to whether or not this claim about the iPhone in NYC is true, but one CSR's answer isn't worth a damn.

Yous guys want an iPhone? (0)

Anonymous Coward | more than 4 years ago | (#30566920)

FahGetAboutIt!

iPhone Market Stats (0, Troll)

iwoj (35166) | more than 4 years ago | (#30566940)

Apple has 12% world-wide marketshare [startupmeme.com] , and the iPhone 3G, according to Nielsen, is the most popular handset in the US [velti.com] . Granted, the 3G model only has 4% marketshare, but overall Apple's suite of mobile devices are on an upward trend that will likely eclipse RIM soon enough.

Re:iPhone Market Stats (0)

Anonymous Coward | more than 4 years ago | (#30567264)

According to a report from ABI Research, Apple’s iPhone now represents 1.1 percent of the worldwide mobile phone market and grew in dramatically from just 0.3 percent during 2007. The reports shows that the numbers put Apple on par with HTC and slightly ahead of Sharp. Nokia leads the market with 38.6 percent share with Samsung in a distant second with 16.2 percent. Apple’s closest rival RIM (Research in Motion) is slightly ahead of Apple with 1.9 percent. 1.21 billion phones were sold worldwide in 2008 According to a report from ABI Research, Apple’s iPhone now represents 1.1 percent of the worldwide mobile phone market and grew in dramatically from just 0.3 percent during 2007. The reports shows that the numbers put Apple on par with HTC and slightly ahead of Sharp. Nokia leads the market with 38.6 percent share with Samsung in a distant second with 16.2 percent. Apple’s closest rival RIM (Research in Motion) is slightly ahead of Apple with 1.9 percent. 1.21 billion phones were sold worldwide in 2008 http://magnalite-cookware.blogspot.com/ [blogspot.com]

Re:iPhone Market Stats (1)

Achromatic1978 (916097) | more than 4 years ago | (#30567304)

LMAO, so you're saying that the iPhone is three times as popular in the rest of the world as it is in the US?

Sorry, still crying with laughter.

Oh, 12% smartphone marketshare? Awesome. No-one could beat that. From the link you submitted:

Nokia is the leader worldwide in smartphone sales, with 42.4 percent of the market. BlackBerry maker Research in Motion comes in second with 15.9 percent. In North America, Apple is in second place behind RIM, with iPhones accounting for over a quarter of all smartphones.

Protip: 12.9% is "A Really Long Way(TM)" behind 42.4%...

I work, literally, right in Times Square... (2, Insightful)

Bourdain (683477) | more than 4 years ago | (#30566962)

... and both my phone (an at&t blackberry) and my coworker's iphone cannot make or receive calls indoors (despite having an allegedly strong signal of -80 or higher)

Cellular Nazi says: (3, Funny)

Renderer of Evil (604742) | more than 4 years ago | (#30566976)

No iPhone for You!

Doesn't matter (0)

Anonymous Coward | more than 4 years ago | (#30566984)

There are tons of small electronics stores in Manhattan selling jailbroken iPhones. You don't even have to bother with first party retailers, as long as you're willing to dive into some shady shops.

Utter fantasy (1, Interesting)

Anonymous Coward | more than 4 years ago | (#30567020)

Must be April 1, as there are more places to buy the iPhone in NY than in just about any other place. Here in Rockland County (across the Hudson from Westchester), I'm close to the Apple retail stores in West Nyack, White Plains, Greenwich and Stamford, not to mention the 3 in Manhattan (including Apple's largest retail store). Every one chock full of iPhones. Oh, and I bought both my and my wife's iPhones on the internet without a hitch.

News outlets used to believe that outrageous claims required outrageous proof. Now, "some guy said" or the typical bad info of an outsourced customer service agent is considered golden.

Re:Utter fantasy (2, Informative)

palegray.net (1195047) | more than 4 years ago | (#30567086)

Must be April 1, as there are more places to buy the iPhone in NY than in just about any other place.

Unless you're trying to buy one online via AT&T's site.

This is exactly why I have an iPhone (5, Insightful)

Man On Pink Corner (1089867) | more than 4 years ago | (#30567048)

Not because it's the best phone available, which it might or might not be depending on who you ask, but because there's a guy in Cupertino with a black turtleneck, a borrowed liver, and a really shitty attitude who owns the exact same phone I do, and who has the power to make it suck less.

Even if he has to stare down AT&T to do it.

What other phone manufacturer can go to bat for their customers like that?

Re:This is exactly why I have an iPhone (1)

naetuir (970044) | more than 4 years ago | (#30567208)

In one word: Google.

In more words: Which do you find more likely that is going to do what's right for the greater customers, Apple or Google? (I say this while typing on an Apple laptop, which I happen to love)

Google has a far better track record than Apple does, along with much better expectations and relations with those companies it's trying to make inroads with. That's not even speaking of the phones. Personally, I think there is a quiet revolution going on with Android right now. We used to have phones that couldn't talk nicely to each other, or talk nicely to computers, or the 'net... We're seeing lots of smart phones that can, now. Because the software (android) isn't limited to one piece of hardware.

False (-1, Offtopic)

eWarz (610883) | more than 4 years ago | (#30567088)

This story is false. I was at one of the apple stores in Manhattan earlier today and bought a 3GS.

Re:False (0)

Anonymous Coward | more than 4 years ago | (#30567178)

reading comprehension FTW!

Re:False (1)

zentechno (800941) | more than 4 years ago | (#30567390)

You can go to the Apple store and buy one, but NOT (apparently) on AT&T's website, at least not after typing in a NYC zip code.

Re:False (3, Insightful)

Bigjeff5 (1143585) | more than 4 years ago | (#30567416)

Did you happen to try buying it online from the AT&T store? Because you would not have been able to. They aren't selling it.

The title was wrong, but the summary and story are both correct. It's getting bad if people can't even bother to read the whole summary.

Well, that's odd... (1, Troll)

Lars T. (470328) | more than 4 years ago | (#30567094)

Let's ignore the long lines in front of the Apple Store in New York when the iPhone was released - what about the fact that the first photo of the Hudson River landing was shot and Twittered with an iPhone? Okay, that could have been WiFi on the ferry...

Fix the title (2, Interesting)

falcon5768 (629591) | more than 4 years ago | (#30567108)

The title says Apple wont sell it (which is wrong they most certainly will) the ARTICLE has the real culprit, AT&T, which is really who wont sell it. My coworker couldnt get a iPhone for her girlfriend at all from AT&T in the NYC area, but had no problems with Apple selling it to her.

why not verify this before putting it on slashdot? (0)

Anonymous Coward | more than 4 years ago | (#30567220)

Why is timothy asking us to confirm or deny this claim? I would think he could just check the AT&T site and put in a NYC zip code before even posting this article on slashdot.

Don't bash AT&T (4, Insightful)

astrashe (7452) | more than 4 years ago | (#30567270)

This is responsible -- they don't have enough towers, and they shouldn't be selling any more phones until they build more capacity.

It's not any different than not selling additional seats on an airplane that's already full. No one would blame an airline for not overbooking. I don't think we should blame AT&T for doing the right thing.

As a New Yorker with an iPhone, I hope Apple follows suit and stops selling iPhones to New Yorkers until the network is robust enough to provide decent service.

Failing that, I think they should waive early termination fees for NYC users.

probably a marketing agreement between ATT/Apple (1)

Thagg (9904) | more than 4 years ago | (#30567348)

My guess is that Apple has an agreement to supply phones to the NYC area. To buy a phone there, you have to go to the Apple store or website. In the areas far from Apple stores (90% of the country at least) AT&T will sell iPhones.

AT&T doesn't sell iPhones in Los Angeles, either.

I work in NYC, and the iphone sucks (1)

arkham6 (24514) | more than 4 years ago | (#30567382)

I work in downtown NYC, and I can attest that the iphone does get horrible service. Data transfer rates are very spotty, and cell phone calls will disconnect at a rather frequent rate. Outside the city, on Long Island, service is much better. So i can well believe that they are oversubscibed.

Money well spent (2, Insightful)

Dracos (107777) | more than 4 years ago | (#30567414)

AT&T's choices:

  1. Sue Verizon and produce new commercials with Owen Wilson to combat PR damage.
  2. Increase network capacity.

Did they choose wisely? I think not.

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