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Some Newegg Customers Received Fake Intel Core i7s

kdawson posted more than 4 years ago | from the zero-gigahertz dept.

Crime 447

Several readers have mentioned the strange goods that some customers received from Newegg in place of the Intel Core i7 920 processor they ordered. Word on the problem first surfaced on TribalWar on Thursday evening. Newegg still hasn't commented on this. It's not known whether it happened as a result fraud by another Newegg customer, in shipping, or where. The "processors" are made of aluminum, and the "fans" are some kind of synthetic molded material. The "factory seal" was printed onto the box; the holographic stickers on the boxes were also faked. The first part of this video shows the bogus goods. At this writing Google News lists a handful of blogs mentioning the fakes.

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447 comments

First post (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#31384312)

is first.

Not me! (5, Funny)

Captain Splendid (673276) | more than 4 years ago | (#31384316)

I buy AMD!

Re:Not me! (5, Funny)

Anonymous Coward | more than 4 years ago | (#31384344)

If you bought Intel, you might have had a first post.

Re:Not me! (-1, Troll)

Anonymous Coward | more than 4 years ago | (#31384434)

If you bought Nigger, you might be a fat bitch with ten bastard kids from ten different fathers.

Re:Not me! (0, Offtopic)

Ethanol-fueled (1125189) | more than 4 years ago | (#31384738)

Hahahah! Bra-VO, if only more Slashdotters had your scathing wit!

Re:Not me! (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#31384840)

What damaged you so badly?

Re:Not me! (3, Funny)

morgan_greywolf (835522) | more than 4 years ago | (#31384892)

Duh. Ethanol.

Video Games (4, Interesting)

Alaren (682568) | more than 4 years ago | (#31384350)

Sounds a little excessive for "fraud by another Newegg customer." Another customer would at least have had real stickers (from the original box).

In fact it reminds me of a childhood experience. Back when Final Fantasy "II" came out for the SNES, I bought it at Toys R Us. It was shrink-wrapped and everything. When I opened it, instead of a cartridge it had a bolt with a couple nuts screwed on so it would weigh the same as a cartridge. Fortunately, the manager was willing to swap it out for me--but from then on, I always opened my cartridges at the register after paying. Considering the shrinkwrap and the contents of the box, to this day I suspect a factory worker took home a little souveneir... but who knows?

Hopefully Newegg follows through, I'd be interested to know what happened here. At the very least I imagine they will be inspecting their shipments a little more closely for a while. I buy from them all the time, they have a great reputation, and I doubt they are doing to ignore these claims (whether we hear about it or not).

Re:Video Games (3, Informative)

PCM2 (4486) | more than 4 years ago | (#31384396)

Considering the shrinkwrap and the contents of the box, to this day I suspect a factory worker took home a little souveneir... but who knows?

Most retail stores have their own shrinkwrap supplies in the back somewhere. If a product comes back in good condition, they'll just wrap it up and put it back on the shelf. That's not to say I suspect any malfeasance on the part of the retailer. An employee could have stolen it without the company's knowledge, or the employee who accepted a return could have just re-wrapped it without opening the box to see if there really was a product in there. Or someone could have just as easily bought the product, swapped it out with the bolt to approximate the weight, then brought the box into their own retail job, where they used their boss's shrinkwrap machine to re-wrap it before returning it.

Re:Video Game (1)

ais523 (1172701) | more than 4 years ago | (#31384648)

You can normally tell when stores have tried to resell a returned game cartridge (say, for the DS) as new, because they nearly always forget to wipe the saves on them. Of course, you don't discover that until you get home, when it's too late. On the other hand, I'm the sort of person who'd be happy to buy a good-condition returned game anyway, but there aren't any because they're all being sold as new...

Re:Video Games (1)

maxume (22995) | more than 4 years ago | (#31384398)

Stores frequently have their own shrink wrap machine.

Re:Video Games (1)

rolfwind (528248) | more than 4 years ago | (#31384420)

Considering the shrinkwrap and the contents of the box, to this day I suspect a factory worker took home a little souveneir... but who knows?

I would think a factory worker could do it without troubling a customer like that. More people than factory workers have access to shrinkwrapping machines, iirc, in the 1990s, some stores had them so they could sell returned games as new... but then a worker would steal a game and cover it up like this. It's also entirely possible that a previous customer returned the game like that.

Re:Video Games (3, Insightful)

interval1066 (668936) | more than 4 years ago | (#31384796)

Agreed, seems a little elaborate for a customer or even Newegg insider, I wonder if their supplier is playing fast and loose with the merchandise. A white plastic mold of a fan with a sticker of flan blades on top? That's going far for a simple return.

Re:Video Games (3, Funny)

Dumnezeu (1673634) | more than 4 years ago | (#31384654)

Ah, so you're the one who found it. Sorry about that...

Re:Video Games (4, Funny)

Colonel Korn (1258968) | more than 4 years ago | (#31384790)

Sounds a little excessive for "fraud by another Newegg customer." Another customer would at least have had real stickers (from the original box).

In fact it reminds me of a childhood experience. Back when Final Fantasy "II" came out for the SNES, I bought it at Toys R Us. It was shrink-wrapped and everything. When I opened it, instead of a cartridge it had a bolt with a couple nuts screwed on so it would weigh the same as a cartridge. Fortunately, the manager was willing to swap it out for me--but from then on, I always opened my cartridges at the register after paying. Considering the shrinkwrap and the contents of the box, to this day I suspect a factory worker took home a little souveneir... but who knows?

Hopefully Newegg follows through, I'd be interested to know what happened here. At the very least I imagine they will be inspecting their shipments a little more closely for a while. I buy from them all the time, they have a great reputation, and I doubt they are doing to ignore these claims (whether we hear about it or not).

That's freaking uncanny. When I bought A Link to the Past at Toys R Us, I opened the box in the parking lot and found two bolts instead of a cartridge.

Come to think of it, years later I crunched down onto a much smaller bolt in a soft taco at Taco Bell. Is bolt-related crime this common in everyone else's life?

Re:Video Games (4, Funny)

wronskyMan (676763) | more than 4 years ago | (#31384856)

No, I think your incidences were just isolated incidents of a couple nuts screwing everyone else over.

Re:Video Games (1)

IICV (652597) | more than 4 years ago | (#31384834)

Just after they started selling games in those new small boxes, I was looking around in a Gamestop. I noticed that almost all of their copies of Morrowind looked kinda weird - kinda rough around the edges. I picked one up and looked at it.

Someone had come in, cut the seal open, and snuck the game CD out of the box. From the looks of things, this had happened to almost all of the boxes they had in stock.

Well something fishy is going on (5, Informative)

Sycraft-fu (314770) | more than 4 years ago | (#31384362)

Probably not on Newegg's part, but somewhere up the chain. According to HardOCP (http://hardocp.com/article/2010/03/05/newegg_selling_fake_intel_cpus) the CPUs came from D&H Distributing. Now currently it is trying to be passed off as "Demo units." Bullshit. No way these things, complete with misspellings, are legit demo units from Intel. Seems more likely that D&H has been buying some things from gray market channels and got burned. Likely to go poorly for them, as Intel may stop distributing to them.

Re:Well something fishy is going on (4, Informative)

maxume (22995) | more than 4 years ago | (#31384422)

Newegg's legitimate business is way too big for them to actively attempt something this blatant, but it could still be a problem employee or whatever.

Display models? (1)

mirix (1649853) | more than 4 years ago | (#31384364)

Maybe they were just display models, or mockups for shipping or something.

How's that bit about incompetence being more likely than malice go?

Re:Display models? (4, Insightful)

jonbryce (703250) | more than 4 years ago | (#31384412)

The display models would come in real boxes with correct spellings, possibly with some disclaimer about the parts inside not being real.

Also the parts inside would probably be real ones that failed quality control so they would look a lot more realistic.

Re:Display models? (1)

nurb432 (527695) | more than 4 years ago | (#31384938)

The chip may not be real in a demo, but the fan would be at the least...

Re:Display models? (1, Informative)

Anonymous Coward | more than 4 years ago | (#31384440)

"Do not attribute to malice, what can be explained by stupidity"

Re:Display models? (1)

rhyder128k (1051042) | more than 4 years ago | (#31384882)

Anyone else reminded of This Island Earth? Perhaps it would be worth ordering some more parts from this supplier?

Received Used Hard Drive That Failed (2, Interesting)

Czmyt (689032) | more than 4 years ago | (#31384388)

This reminds me of the time that I ordered a notebook hard drive from Newegg and the unit that I received came in an opened protective sleeve. The drive failed the first read/write test that I use to check all new hard drives. So I think that Newegg sometimes ships out used equipment, which is not a good idea with a company like this whose tech-savvy customers know when they receive something that does not work.

Re:Received Used Hard Drive That Failed (0)

Anonymous Coward | more than 4 years ago | (#31384574)

This reminds me of the time I got a defective hard drive in the mail.I put it back in the sleeve and mailed it back to newegg and told them I changed my mind on the drive.

Re:Received Used Hard Drive That Failed (1)

nextekcarl (1402899) | more than 4 years ago | (#31384792)

It reminds me of the time I got a good drive from Newegg but I damaged it during installation and sent it back saying it didn't work.

Re:Received Used Hard Drive That Failed (0)

Anonymous Coward | more than 4 years ago | (#31384864)

This reminds me of the time I had unprotected sex with your mum, and didn't pull out in time.

Re:Received Used Hard Drive That Failed (1)

theskipper (461997) | more than 4 years ago | (#31384950)

This thread reminds me of the time I wished I had Alzheimers.

Re:Received Used Hard Drive That Failed (0)

Anonymous Coward | more than 4 years ago | (#31384972)

This reminds me, I need to have an abortion.

Re:Received Used Hard Drive That Failed (1)

cynyr (703126) | more than 4 years ago | (#31384902)

was it an "open box" item? if so yes that can happen. They have a refund policy for that too.

Re:Received Used Hard Drive That Failed (3, Interesting)

clarkkent09 (1104833) | more than 4 years ago | (#31385016)

That's nothing unusual when it comes to hard drives. I ordered four from Newegg and two were bad. I returned the two bad ones and received one good and one bad. Returned that one for replacement and finally I had my 4 drive RAID. The only other time I bought a hard drive it failed within a week. Maybe it's just my luck but out of total of nine drives received including all the replacements (7 WD, 2 Seagate) from Newegg four were either DOA or failed soon after (click of death). At this point if I had to buy another hard drive I would consider buying two, fully expecting one to fail and if by any chance I happened to get two good ones just return one for a refund.

Newegg has responded (5, Informative)

Anonymous Coward | more than 4 years ago | (#31384410)

... on Twitter: http://twitter.com/Newegg/status/10050889498 http://twitter.com/Newegg/status/10050906222 And others.

Re:Newegg has responded (-1, Offtopic)

KiwiSurfer (309836) | more than 4 years ago | (#31384466)

Mod parent up.

Re:Newegg has responded (4, Interesting)

spydabyte (1032538) | more than 4 years ago | (#31384700)

That's a very interesting case of customer service via twitter.
http://twitter.com/Newegg/ [twitter.com]

Looks pretty much like it's replacing a contact number. Contact support and complain to your friends at the same time!

Re:Newegg has responded (3, Insightful)

interval1066 (668936) | more than 4 years ago | (#31384826)

The first link says "After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes..."
My ass. Demo units with misspellings? Give me a break.

Re:Newegg has responded (5, Insightful)

Captain Spam (66120) | more than 4 years ago | (#31384986)

It's called "diplomacy" and "dodging potential legal charges". Yes, a statement like that, given what people are saying, sounds ridiculous and utterly absurd to us, but what are you expecting them to say on official or semi-official channels? "After investigating the issue internally, it appears one of our long-term partners are fucking retards who thought they could get away with blatant fraud"? Saying anything like that would get them run up on slander in a heartbeat. Even implying it was anything remotely illegal on their distributors' ends could get them in legal hot water. Even if they could prove beyond the shadow of a doubt that it was willfully fraudulent and a company-wide conspiracy at the distributor to screw over Newegg and its customers, they'd still have legal fees and time wasted to deal with it. Sorry, man; that's the legal system for you.

And after all is said and done, that distributor, who may have served them well for years and was suffering a single isolated incident at the time, wouldn't be so eager to continue doing business with Newegg, costing them a chunk of their supply chain. Not to mention the PR disaster that would result as cooler-headed customers would start to wonder what's going on with a company that flies off the handle and calls out their partners publicly like that.

Rather, the better answer would be to appear as diplomatic as possible in official channels, not assign blame directly, offer refunds or exchanges as customers demand, and quietly drop the distributor under breach of contract grounds if Newegg finds reason not to trust their cheating asses any more. Demanding any more from them is just letting petty bitterness boil over.

And alternatively, how much more detail were you expecting them to give in one tweet? :-)

Dropship? (2, Insightful)

John Hasler (414242) | more than 4 years ago | (#31384424)

Does Newegg warehouse their stuff themselves or have it drop-shipped?

Re:Dropship? (3, Informative)

RoFLKOPTr (1294290) | more than 4 years ago | (#31384522)

I believe they have 3 warehouses around the country.

Re:Dropship? (1, Informative)

Anonymous Coward | more than 4 years ago | (#31384884)

Most of my newegg orders from NE philly ship out of Edison, NJ. If it is UPS ship I often get it the next day with late afternoon orders. They also use DHL which hands off to USPS and always takes MUCH longer despite it only being used for little packages. One DHL package left EDISON NJ to be tendered to the USPS in Maryland! That routing makes no sense, but indicates several layer where nonsense could go on.

no way newegg's fault (4, Insightful)

crazybit (918023) | more than 4 years ago | (#31384444)

They won't shoot themselves on their foot like this. As someone said, problem must be in some other part of the distribution chain.

Newegg's reputation is a critical part of their business, people buy on newegg because they expect that - on these type of situations - newegg won't screw the customer.

Re:no way newegg's fault (1)

fatblunt (656719) | more than 4 years ago | (#31384470)

I bet someone in a warehouse along the way was swapping the real ones with the fakes.

Re:no way newegg's fault (0)

Pyrion (525584) | more than 4 years ago | (#31384650)

No more so than usual - you still have to foot the bill to ship the item back to them.

Of course it's newegg's fault (1)

John Hasler (414242) | more than 4 years ago | (#31384806)

It's forgiveable if they make it right and apologize, but they're the seller. If their supplier or shipper betrayed them they screwed up by selecting that supplier and not watching them closely enough.

Re:Of course it's newegg's fault (0)

Anonymous Coward | more than 4 years ago | (#31384974)

i think it would be more correct to say Newegg is responsible than at fault.... the party at fault is what ever party packed and shipped those "demo" (using that term loosely) units. That person/party is to blame. Newegg is probably as much a victim here as the customer. Now if Newegg does not correct the issue with the customer, and take internal steps to ensure something this embarrassing doesn't happen again, then yes, by all means blame them. In this case however, its not been a re-occurring problem, its happened once so far with a small subset of customers, and they appear to be correcting the situation as best they can (i would imagine they've probably even thrown in some store credit to those effected for the inconvenience). Anyway many, if not most people have had very positive experiences with newegg, and they are one of the more reputable dealers. Personally, this does not effect how i view the company, as in reality it could have happened at any number of locations, not just newegg (and it may have, we may hear story's of other retailers with the same issue soon...). I dont believe they were demo units. It probably was a result of fraud, but their PR dept would prefer to call it a mix up than to say "we got riped off", as a mix up doesn't effect stocks/public relations nearly as much as someone burning them would.

easy way to tell a fake (5, Funny)

Anonymous Coward | more than 4 years ago | (#31384462)

Fire up Excel and open any spreadsheet that has a fair amount of numeric calculation. If results greater than 65535 are shown as "#MANY", then you most likely have one of the fake Intel chips.

Re:easy way to tell a fake (0)

Anonymous Coward | more than 4 years ago | (#31384672)

I could tell mine was a fake when I noticed it had an analog filter and came with a free cartridge of Uridium.

Re:easy way to tell a fake (0)

Anonymous Coward | more than 4 years ago | (#31384990)

Seriously though, the easiest way to spot an asian knockoff is if the chip is stamped "Intrel".

Been a newegg.com customer for a long time (4, Insightful)

erroneus (253617) | more than 4 years ago | (#31384476)

There is no way they are directly involved and there is no way they won't make good on the substitute goods. NewEgg will likely ship out replacement processors to those who got fakes and deal with the matter themselves. From all my experiences with them, they have given me 0.00 trouble when dealing with a return or exchange. There are few companies I recommend to anyone, but newegg is one of them. There will be no "egg" on their faces when this is all settled. Above everything else, newegg values its reputation and treats its customers right.

(Should they not send replacement processors to the customers, I will presume there is good reason... they have always treated me well.)

Re:Been a newegg.com customer for a long time (0, Redundant)

Pyrion (525584) | more than 4 years ago | (#31384664)

Except of course for the fact that you have to pay to ship the item back to them.

Re:Been a newegg.com customer for a long time (0)

Anonymous Coward | more than 4 years ago | (#31384692)

but since the item is a fake maybe not?

Re:Been a newegg.com customer for a long time (3, Informative)

maeka (518272) | more than 4 years ago | (#31384694)

Except of course for the fact that you have to pay to ship the item back to them.

You've said that before in this thread - and you were just as wrong then as you are now.

Re:Been a newegg.com customer for a long time (2, Interesting)

Pyrion (525584) | more than 4 years ago | (#31384896)

orly?

Does Newegg.com pay the return shipping cost for defective merchandise?

No, Newegg.com does not pay the return shipping cost for defective merchandise.

Re:Been a newegg.com customer for a long time (2, Insightful)

erroneus (253617) | more than 4 years ago | (#31384714)

Dang, you're right... and when I have a problem at target or walmart, they always send a limousine to pick me up!! If I had to drive myself to target or walmart to deal with returns or defective stuff, I would think that would be kinda parallel to the returns policy of newegg, but since I get free limousine service when I need to resolve a problem with target or walmart, I think you are right -- newegg is a bit cheap when they have policies like this.

I blame the Chinese because ... (2, Funny)

Anonymous Coward | more than 4 years ago | (#31384480)

...I'm an American and it's my patriotic duty to blame the Chinese.

Huh (2, Funny)

The MAZZTer (911996) | more than 4 years ago | (#31384486)

Guess it's a good thing I opted for a better GFX card instead and went with an i5...

Re:Huh (1)

Velox_SwiftFox (57902) | more than 4 years ago | (#31384524)

I paid a few dollars more and got a Xeon W3520.

That gives me a 130W thermal envelope, and ECC if I want it.

Been caught out with faked good from Amazon too. (2, Interesting)

SimonTheSoundMan (1012395) | more than 4 years ago | (#31384502)

I once bought a Lexar 4GB USB flash drive from a major online store. When it arrived and I plugged it in, it was a 16MB flash drive within a Lexar case.

Fake USB flash drives seem not to be uncommon. I have heard it happen to some of my friends too.

Re:Been caught out with faked good from Amazon too (3, Interesting)

Bert64 (520050) | more than 4 years ago | (#31384566)

Sometimes they will even hack the FAT to make it look like a much larger drive, although obviously you will start getting errors if you try to write beyond its actual capacity... A lot of people get caught out by this because it takes them some time to fill the drive.

Re:Been caught out with faked good from Amazon too (4, Informative)

KDEWolf (972921) | more than 4 years ago | (#31384670)

Sometimes they will even hack the FAT to make it look like a much larger drive, although obviously you will start getting errors if you try to write beyond its actual capacity... A lot of people get caught out by this because it takes them some time to fill the drive.

Yep, and most of the time even the retailer doesn't know about it. They buy from gray market, and that's what they get.

It's a worldwide huge issued already as you can see. [google.com]

There's even a "white list" of good USB sellers in eBay.

Re:Been caught out with faked good from Amazon too (1)

zubiaur (1207636) | more than 4 years ago | (#31384818)

I am fairly certain that Amazon also sold fake ipod usb adapters, the new small ones, I got two of those from ebay and they were a fairly good fake (knew before buying, after all they were 3 usd including shipping), except that all of them had the same serial number and a misspelled "desgn by apple in california".

Here the link http://www.amazon.com/Apple-Power-Adapter-iPod-iPhone/dp/B001GQ3DP6/ref=sr_1_1?ie=UTF8&s=electronics&qid=1267920282&sr=8-1 [amazon.com] I invite you to read the reviews, for me it was no trouble this little guys being fake, I use them to power up a couple of old pda that now act just as fancy clocks and rss readers.

I won't buy from newegg any more..... (-1, Troll)

budword (680846) | more than 4 years ago | (#31384512)

I ordered a motherboard/cpu/ram combo from them. Open box idem. It came unassembled, which is fine, but unusual. Most companies put them together and fire them up once to make sure they work. Fine. Didn't work. Took me forever to figure out the problem. One ram slot was fried, the other one worked about half the time. Went through a lot of ram figuring it out. One IDE channel was fried. The mother board was just a complete loss. The new cpu they sent was the only thing that ever worked right, though never in that motherboard.

I won't buy from them anymore, no matter how good the deal is. They offer stuff they know is bad under their "open box" policies, so you can't return them.

Re:I won't buy from newegg any more..... (1)

The MAZZTer (911996) | more than 4 years ago | (#31384540)

Newegg sells parts, not computers. They won't build your computer for you, you need to order from a specialty company that advertises that service.

Newegg is very transparent about its return policies. If you don't like the return policy for a part, order something else. Everything I ordered for my new PC could be returned for at least another of the same part, most of it could be refunded completely.

To counter your experience, I have NEVER had a bad experience with Newegg. Even when I misunderstood how to hook something up and accidentally sent it back under RMA, they fullfilled the RMA anyway and replaced it (then I got the new part back, had the same experience, figured I was doing something wrong, and figured it out).

Re:I won't buy from newegg any more..... (0)

Anonymous Coward | more than 4 years ago | (#31384572)

Maybe if you weren't such a cheapskate to buy the open box item instead of the regular one, you wouldn't have gotten burned.

Re:I won't buy from newegg any more..... (1)

jdhutchins (559010) | more than 4 years ago | (#31384576)

http://www.newegg.com/HelpInfo/ReturnPolicy.aspx#29 [newegg.com] Newegg will refund open box items, but won't replace them (presumably because they may not have enough stock to replace it)

Re:I won't buy from newegg any more..... (0)

Anonymous Coward | more than 4 years ago | (#31384586)

I had exactly opposite experience. Ordered a $200 motherboard last year, as "open box" item its price was reduced to $85. Was very surprised to receive a completely new motherboard (packaging, no seals broken, completely untouched). Figured that they ran out of "open box" items and must have shipped new items to keep customers happy. I will ALWAYS buy from them - they care about their customers, not just about their pockets.

Re:I won't buy from newegg any more..... (1)

Garble Snarky (715674) | more than 4 years ago | (#31384644)

I have no particular allegiance to Newegg. Just to rational thought.
"open box" generally implies that returns are not allowed or seriously restricted. Your evidence that you got "stuff they know is bad" is based on your unqualified beliefs
1. that "Most companies put them together and fire them up once to make sure they work" (the fact that it came unassembled might be a clue that they did not test it, as per their clear disclaimer: "Please bear in mind that due to the varying quality of testing, you are taking a risk when purchasing open box products. ") and
2. that if an electronic device is working at one point in time, it will work for all of eternity. The products may have worked or appeared to work under testing conditions, which may have been different than your conditions.

You got broken shit. You should have known that was a possibility when buying an open-box item. The lesson you should have learned was to stop buying open-box items, not to stop buying from Newegg.

asian counterfeits? (5, Insightful)

unix_geek_512 (810627) | more than 4 years ago | (#31384532)

These look like professionally done asian counterfeits to me. It's quite likely organized criminals are involved since it took a lot of resources to custom print the boxes and labels, and make the foam HSFs and fake cpus.

This isn't something the average joe or jane can do in his or her grandma's basement, you've got to have access to professional printing equipment at the very least.

Chances are a substantial number of real CPUs were stolen and replaced with these fakes.

Re:asian counterfeits? (0)

Anonymous Coward | more than 4 years ago | (#31384640)

If this is the best that "professional" "organized crime" can do, I'd hate to see the work of disorganized amateurs!

Re:asian counterfeits? (0)

Anonymous Coward | more than 4 years ago | (#31384740)

Organized criminals have a bottom line they need to meet, too. Fabricating dies for aluminum and resin molds for mass-counterfeiting isn't exactly cheap.

Re:asian counterfeits? (2, Insightful)

nurb432 (527695) | more than 4 years ago | (#31384930)

Its not THAT hard to do this at home. Good color laser and good paper could do the box. The rest, any highschool student with some basic tools could do.

Rather funny if you ask me, I'm surprised its taken this long for something like this to happen in the mainstream

From Intels Elbonian manufacturing plant (4, Interesting)

viking80 (697716) | more than 4 years ago | (#31384588)

This is what Intel gets from assembling these boxes in Elbonia. The CPUs are $300, and the pay to the Elbonian packer is $0.17. You were hired from the mud farm, and told to put these little green squares with metal into a box with a plastic propeller in it. Now you discover that these squares you are handling is worth 1 full years salary, and your family is starving.

Maybe your even think the little squares you make will work just as fine as the original ones, and that the end user will not notice. Your cousin tiled his entire bathroom with all the extra P4, and to him, they where all the same. And for the fan, a little plastic toy is pretty much the same whether the car wheels spin around or not, as long as it looks fine.

Re:From Intels Elbonian manufacturing plant (3, Informative)

threephaseboy (215589) | more than 4 years ago | (#31384960)

Nice troll, but all of the Core i7 CPUs from Intel come from fabs in the US or Costa Rica. [insidecostarica.com]
And in Costa Rica, they pay almost double the local average wage [google.com] .

Probably not Neweggs fault (1)

mnooning (759721) | more than 4 years ago | (#31384590)

I also do not think it is Neweggs fault. I purchase a hardware a lot, and often from Newegg. They are one of the few outfits I trust. Twice in the last 6-8 years they refunded my money without too much of a hassle. One time because I received a "lot of" 10 usb drives that were waaaay too slow to be usb 2.0. Their supplier stood by their product and wrote a BS response, but Newegg saw through the BS and gave me my money back.

newegg (0)

Anonymous Coward | more than 4 years ago | (#31384594)

newegg commented on it on their twitter page

and your worried about counterfeit TUNES? (4, Insightful)

Anonymous Coward | more than 4 years ago | (#31384596)

ya like this is what they really should be focusing on organized CRIME
not some kid downloading a music or tv episode.

I've had very good luck with Newegg (1)

mschuyler (197441) | more than 4 years ago | (#31384610)

They've been extremely fast and very responsive. And no, they don't build it for you. That's the point of buying from them so you can have the pleasure of building it yourself. My guess is Newegg got taken on these goods and didn't even know it. I guess we'll see...

give some benefit of doubt (3, Informative)

onyxruby (118189) | more than 4 years ago | (#31384630)

chances are that newegg was similiarly duped, if they did this deliberately the cost to their business would be unrecoverable. went through something like this years ago with fake maxtor hard drives. turned out someone at the factory got a bunch of rejects, sent them to a shop and they had there firmware crudely rewritten along with professional labels. that is someone from the Western Digital factory.

Maxtor worked with me on it and they were able to tell by the circuit board who really made the hard drives. if memory serves they came from provantage and once I got provantage involved they replaced the entire lot of hard drives.

hey, Newegg (1, Troll)

ffflala (793437) | more than 4 years ago | (#31384688)

Newegg, you're one of the online businesses that I've actually come to respect. I've had excellent customer service from you in the past. This is a problem.

Radio silence does not cut it here. This is what I need to hear from you:

"Dear customers: We have been deeply concerned to hear reports that a few of our customers have received bogus goods after making purchases on Newegg. We have determined that the complaints are legitimate. We rigorously attempt to maintain the highest quality. Despite our best efforts to maintain the highest level of quality control, some customers have in fact received fake goods. This is absolutely unacceptable. We will taking every step to reimburse the affected customers promptly. We will also identify what went wrong here, and will ensure that this will not happen again. Your trust is important to us. We sincerely hope that you find our responses acceptable, and encourage you to contact us with any suggestions, concerns, or tips. Also, we're having a 30% off sale on i7 920 processors, effective immediately."

Re:hey, Newegg (2, Informative)

maxume (22995) | more than 4 years ago | (#31384746)

No sale, but here you go:

http://twitter.com/Newegg [twitter.com]

Re:hey, Newegg (1)

RickRussellTX (755670) | more than 4 years ago | (#31384770)

Yeah, they've said almost exactly this on Twitter.

Reputation (5, Insightful)

sconeu (64226) | more than 4 years ago | (#31384698)

Look at all the comments here. Reputation is a major thing.

If a company has a reputation for doing right by its customers, as long as addresses a situation like this, it will be OK.

Now compare this to the reputation that Fry's or Tiger Direct had (don't know if either has improved). Would they get the benefit of the doubt this way?

Just goes to show that doing good is just good business.

Re:Reputation (1)

Kjella (173770) | more than 4 years ago | (#31384890)

Well... to be a credible fraud by the company it has to be something they could get away with, like say if this was some tweaked/unlocked/flashed/whatever that'd actually boot if you put it in a computer. This is more like buying a car and finding out the engine is a cardboard prop. Some fly-by-night eBay scammer could do something like this, but no I don't think Fry's or Tiger Direct would be treated that differently.

Re:Reputation (1)

fermion (181285) | more than 4 years ago | (#31384932)

I see it more as careful marketing. New Egg is The Geek store. In my observation they are no more or less legitimate than Fry's or Tiger Direct. All three operate to minimize cost to the customer, and sometimes when one does that things go wrong. At the minimum. one attracts customers that are only interesting in price. Such customers will inevitably cause problems, which is why it is better to shop for service than price, when possible.

I would think that it is not completely New Eggs fault. I am sure they found they source of product at a ridiculously low price, and too advantage of it. Perhaps they were told it fell off the back of the truck. Perhaps it was a wholesale clearance. In any case, they were taken in by the fraud, and purposefully or not, perpetrated similar fraud on their customers. It is now up to them to take responsibility for the actions, not balme someone else.

There is nothing that makes me trust some one less than when they blame someone else. It is like a bank that once told me it was the partners responsibility to monitor an advertised program. The materials had the banks name on the materials, the bank should be responsible. If the bank is just a clearinghouse, if New Egg is just a company that takes and then asks others to fulfill orders, why are we paying either?

Given the unprecedented level of forgiveness for such fraudulent behavior without a compelling explanation, it just had to be said.

Anonymous Coward (0)

Anonymous Coward | more than 4 years ago | (#31384706)

I think I will keep mine, blue screening less in windows.

There must be more out there (1)

Lashat (1041424) | more than 4 years ago | (#31384710)

Newegg may be at fault if they purchased the CPUs wholesale and didn't properly inspect the shipment or validate the supplier.

That is a professional knock-off. A counterfeit this detailed with printed boxes, stickers, and material in the box to match the weight shipping weight is not free to produce. It is not profitable to go through this much trouble and expense for one or even a dozen units. There must be hundreds out there.

Unless, of course, the fine article author is pulling a fast one. I really doubt it.

Re:There must be more out there (3, Informative)

Bill Dimm (463823) | more than 4 years ago | (#31384766)

It is not profitable to go through this much trouble and expense for one or even a dozen units. There must be hundreds out there.

This post [hardforum.com] claims NewEgg got 300 fakes in a shipment of 2000 from a distributor.

Re:There must be more out there (1)

John Hasler (414242) | more than 4 years ago | (#31384832)

> There must be hundreds out there.

More like tens of thousands, I would think. Most are probably being sold in Asia.

Not buying Neweggs explanation (4, Insightful)

viking80 (697716) | more than 4 years ago | (#31384744)

"Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers."

Why would Intel make a demo box with multiple spelling errors like a poor chinese user manual, and include stapled blank paper and broken plastic parts, and then get it mixed up in the mfg. channel? NO CHANCE. PERIOD.

This is obviously corporate communication lies. I wonder why Newegg, with a large set of loyal customers feel the need to lie so blatantly to its customers. Do they think they are idiots, or is lying just accepted?

Re:Not buying Neweggs explanation (4, Insightful)

icegreentea (974342) | more than 4 years ago | (#31384804)

They're probably repeating exactly what their supplier told them. Yeah, sure it sounds fishy to Newegg. But until they have actual proof of what happened, its not very nice to go about accusing a long time partner of naughty deeds (or broadcasting that to the whole world... they're probably sending some really angry emails and phone calls right now). Remember, when you have long term suppliers and buyers like this, you actually create a real relationship, and that relationship is worth more than just the money and product changing hands. You don't want to terminate or damage that relationship more than you have to.

Re:Not buying Neweggs explanation (0)

Anonymous Coward | more than 4 years ago | (#31384828)

That's likely the story they are being told by their "long term partner".

Re:Not buying Neweggs explanation (1)

nurb432 (527695) | more than 4 years ago | (#31385008)

Or its what newegg was told, and they are just passing it along, without questioning the sanity of the excuse...

My swap meet story (5, Interesting)

RickRussellTX (755670) | more than 4 years ago | (#31384754)

I was at a swap meet a month ago and saw a *pallet* of Core I7 processors. I used Red Laser to scan the UPC codes (they were "Extreme" models selling for $650+ on the open market), and a quick volume computation (the pallet was about 12 high, about 20 horizontal each way) suggested that I was looking at about $3 million worth of processors.

Except, they weren't actual processors. According to the person selling them, they were "fake" processors, but the heatsinks and fans were real and could be used with other processors and motherboards.

Uh-huh. Carrying the original UPC codes. I'm still not sure what to make of it.

Re:My swap meet story (0)

Anonymous Coward | more than 4 years ago | (#31384870)

Remind me to buy and carry a CCD barcode scanner. I wonder if I can write a java program that would work with it and my cell phone.

Re:My swap meet story (1)

Mark19960 (539856) | more than 4 years ago | (#31384918)

Almost all smartphones have scanner apps now...... where have you been?

Re:My swap meet story (0)

Anonymous Coward | more than 4 years ago | (#31384952)

That's when you call the police. You know, crime in progress? I'm sure police would like to be able to confiscate 3m worth of processors, without doing much work.

That explains *everything*! (1)

John Hasler (414242) | more than 4 years ago | (#31384962)

> I was at a swap meet a month ago and saw a *pallet* of Core I7 processors.

Now we know what became of the ones these guys were supposed to get.

This is how the china gov get's it's pc parts and (1)

Joe The Dragon (967727) | more than 4 years ago | (#31384866)

This is how the china gov get's it's pc parts and they uses there own cops / army to pull it off.

microcenter has them for $60 - $80 less. (1)

Joe The Dragon (967727) | more than 4 years ago | (#31384944)

microcenter has them for $60 - $80 less.

I want one! (2, Funny)

deathguppie (768263) | more than 4 years ago | (#31384956)

This is sooo sweet!

I've been wanting to build a fake computer for quite some time now. It will go perfectly with my fake Italian leather chair and fake wood desk!

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