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Best Buy Offers Bogus "3D Sync" Service

timothy posted more than 4 years ago | from the this-way-to-the-egress dept.

It's funny.  Laugh. 248

Token_Internet_Girl writes "Fewer than two weeks after Best Buy offered the first Full 3D HDTVs for sale in the US, its latest Sunday circular (3/21/10) promotes a Samsung 3D TV deal consisting of a 55" 3D TV, 3D capable Blu-ray player, 2 pairs of glasses, a Blu-ray movie and Geek Squad delivery and installation. The ad states the service includes TV and Blu-ray player set-up, connection to your wireless network and 'sync your 3D glasses for an amazing experience.' The package price lists the 'geek' services as a $150 value. The offer's only problem is that there is no such thing as syncing 3D glasses. They sync automatically." Here's Best Buy Corporate's response to this hilarity.

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Poor choice of verb. (3, Insightful)

LostCluster (625375) | more than 4 years ago | (#31604410)

I don't think this was a deliberate attempt to defraud customers as much as it was a poor choice of verb. People use the term "sync" when it has nothing to do with synchronization. When you "sync" your smartphone you're not doing anything that relates to time, you're just copying data to be the same in both places. When you "sync" your Bluetooth headset, you're actually "pairing" it to tell it which phone it belongs to. When you press the "sync" button on your keyboard, you're actually "pairing" it again.

While you don't need to set a clock on the 3D glasses, you do need to ensure that the glasses can see the IR emitter, with a clear path between the emitter and wherever the user will be sitting. That's the actual service they're offering as part of the larger setup package. I'm sure the advertising people will hear this brushback and correct future mentions of the service, but they're only technically wrong, and using words that better communicate to the people who would buy a Best Buy home install than the technically correct ones... even if technically correct is the best kind of correct.

Re:Poor choice of verb. (0, Funny)

Anonymous Coward | more than 4 years ago | (#31604478)

An intelligent, thoughtful reply on /.? Expect to get modded to hell. ;D

Re:Poor choice of verb. (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#31604562)

A dry, sarcastic comment on an intelligent, thoughtful reply on /.?

Expect to get modded status quo.

Poor choice of koolaid. (3, Insightful)

fyngyrz (762201) | more than 4 years ago | (#31605304)

Inasmuch as these aren't actual 3d displays such as this [holografika.com] or this [usc.edu] , but simply stereo displays, very limited single-perspective (same as 2d) "flat-image-per-eye" technology from about 1900 [flickr.com] or so, it seems somewhat beside the point to complain about entities marketing installation with the word "sync."

The market has already looked at the jug, poured the koolaid in its mouth, and swallowed it entirely on its own. There's little point in claiming they didn't want any koolaid.

It's 3D if the display offers more than one viewing angle, composite or not. Or to put it in a way that even the most uninformed consumer can grasp, if a one-eyed person (or a person with one eye closed) can view the object in the perspectives we expect from the real world, it's actually there to perceive. That's something worth characterizing as 3D display.

Re:Poor choice of verb. (2, Funny)

Tumbleweed (3706) | more than 4 years ago | (#31604690)

An intelligent, thoughtful reply on /.? Expect to get modded to hell. ;D

He's a witch! Burn him!!

Re:Poor choice of verb. (3, Funny)

agentc0re (1406685) | more than 4 years ago | (#31604828)

He's a witch! Burn him!!

WAIT!!!!!!!!!!!!! Does he weigh as much as a duck?

Re:Poor choice of verb. (5, Funny)

Tumbleweed (3706) | more than 4 years ago | (#31605084)

> He's a witch! Burn him!!

WAIT!!!!!!!!!!!!! Does he weigh as much as a duck?

Well, he SYNCS like a duck! Burn him!!

Re:Poor choice of verb. (1)

maxume (22995) | more than 4 years ago | (#31605418)

I move that the mob steal a wood chipper.

Re:Poor choice of verb. (1, Informative)

BoppreH (1520463) | more than 4 years ago | (#31604696)

Damn +5 limit.

His reply is better than the FTA.

Re:Poor choice of verb. (1)

mwvdlee (775178) | more than 4 years ago | (#31605064)

An intelligent, thoughtful reply on /.? Expect to get modded to hell. ;D

Luckily the occurrance of an intelligent, thoughtful reply on /. would seem to indicate that hell may have been frozen over.

Re:Poor choice of verb. (1)

Runaway1956 (1322357) | more than 4 years ago | (#31605140)

So much for global warming, huh? Hell's burnt out, and the world will freeze over. I'm looking forward to some mastodon steak.

Re:Poor choice of verb. (2, Funny)

TehDuffman (987864) | more than 4 years ago | (#31605380)

An intelligent, thoughtful reply on /.? Expect to get modded to hell. ;D

Luckily the occurrance of an intelligent, thoughtful reply on /. would seem to indicate that hell may have been frozen over.

Alright I knew it was the Cubs season to win it all!

Re:Poor choice of verb. (4, Insightful)

Anonymous Coward | more than 4 years ago | (#31604618)

Erm, so you're saying that actually they're not doing anything wrong, because this is a legitimate service they're offering - i.e. charging $150 to tell people they need a clear view of the TV to use their glasses to... watch the TV. I'm pretty sure that people will already figure out they need to see the TV to watch it, 3D or not, is your post sponsored by BestBuy or are you hoping to cash in by offering a $99 service?

Re:Poor choice of verb. (3, Informative)

dangitman (862676) | more than 4 years ago | (#31604780)

Erm, so you're saying that actually they're not doing anything wrong, because this is a legitimate service they're offering - i.e. charging $150 to tell people they need a clear view of the TV to use their glasses to... watch the TV.

The $150 isn't just for the "sync glasses" service, it's primarily for delivery and installation of the TV.

Re:Poor choice of verb. (4, Informative)

PsychoSlashDot (207849) | more than 4 years ago | (#31604622)

Agreed. There are plenty of instances where dumbing-down technical descriptions of what us technology-savvy folk are doing edges into falsehood. Sometimes to explain things to the uninformed you have to condense to the point of being easily misunderstood by others in-the-know.

The consumer will interpret that "syncing" thing as "doing whatever techno-wizardry is necessary to make sure the purchased stuff Just Works (tm)". The technician will basically test for DOA, or make whatever minor adjustments (ie. take off the packing foam) are needed. Syncing. Good enough.

No sign of intent to mislead or defraud. Alarmism.

Re:Poor choice of verb. (5, Funny)

Anonymous Coward | more than 4 years ago | (#31604738)

If it's not a conspiracy then there's no story, and if there's no story, then why are you here?

Now put your tinfoil hat back on and get in line with the rest of us!
We were promised cake if we just stand on this moving walkway.

Worst Buy (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#31604804)

In our area, "Best Buy" has worse deals than any other store.

Re:Poor choice of verb. (5, Funny)

hrimhari (1241292) | more than 4 years ago | (#31605014)

Hold on, I'll be right back after I sync my mug with the coffee machine.

Re:Poor choice of verb. (4, Interesting)

srleffler (721400) | more than 4 years ago | (#31605092)

Well, only the usual attempt to mislead that underlies most marketing. By using words that make the process sound more technical, they help convince naive buyers that they need this service. A more honest description of the services offered would probably inspire slightly fewer people to buy it. Hence, the attempt to mislead is intentional, but not especially severe.

Re:Poor choice of verb. (1, Informative)

bane2571 (1024309) | more than 4 years ago | (#31605162)

I'd probably end up paying $150 to get a whitegoods shop to deliver and install my Fridge, if they "sync it to my microwave" what does it mattter? I'm still getting the delivery and installation.

People are blowing this up from a standard delivery charge with some poorly chosen addtional BS to a charge for turning on your TV. Are we really that petty?

Re:Poor choice of verb. (0)

Anonymous Coward | more than 4 years ago | (#31605350)

The technician will basically test for DOA, or make whatever minor adjustments (ie. take off the packing foam) are needed. Syncing. Good enough.

No sign of intent to mislead or defraud. Alarmism.

How does these process need dumbing down, or for that matter how is any of what you just mentioned technical, wouldn't it just be easier and more accurate to say "Set Up" as each of those steps you described are more accurately explained as part of the set up process rather than some mysterious "syncing".

Re:Poor choice of verb. (5, Interesting)

cant_get_a_good_nick (172131) | more than 4 years ago | (#31604632)

Maybe, if this was an isolated incident with Best Buy. But a quick search on Best Buy, Geek Squad, and Ripoff will get quite a few hits. I'd love to give someone the benefit of the doubt, but this is a bit of a pattern with them.

The margins on selling electronics are painfully thin (ask CircuitCity). Creating a misleading "oh but that's not how we meant it" as they sell low value for the money services is a common thread for electronics retailers.

Re:Poor choice of verb. (1)

LostCluster (625375) | more than 4 years ago | (#31604760)

It seems like any computer/tv/tech store gets this kind of complaint from non-tech-minded customers who buy the wrong widget, and too-tech-minded customers who think their technology is inferior to what they could build themselves. Such is the perils of mass marketing.

Best Buy, not the best at all (5, Informative)

spun (1352) | more than 4 years ago | (#31605020)

Best Buy is the worst of all the computer/tv/tech stores I've purchased from. They charge for ridiculous 'products' and 'services' that are little more than outright scams. They have been indicted for some of them. Their prices are terrible, and they outright lie about matching others prices. This IS NOT your usual non-techy "I bought the wrong part" or techy "I know better than you" complaint. The complaints against Best Buy have to do with their criminal behavior.

http://consumerist.com/2007/05/best-buy-employee-confesses-to-scams-similar-to-ones-outlined-in-racketeering-lawsuit.html [consumerist.com]

http://bestbuyscam.blogspot.com/ [blogspot.com]

http://digg.com/tech_news/Yet_just_another_Best_Buy_scam [digg.com]

http://gadgets.boingboing.net/2008/11/04/best-buy-scams-hdtv.html [boingboing.net]

http://gizmodo.com/241220/best-buy-admits-they-scam-in+store-customers-with-secret-website [gizmodo.com]

http://www.chicagonow.com/blogs/chicago-bar-tender/2009/10/lawsuit-best-buy-lies.html [chicagonow.com]

http://www.gpsmagazine.com/2007/03/buyer_beware_best_buy_caught_t.php [gpsmagazine.com]

Seriously, Best Buy is evil. Do not shop at Best Buy.

Re:Best Buy, not the best at all (0)

Anonymous Coward | more than 4 years ago | (#31605248)

I agree. I also find the same thing with Futureshop, who will not give me a windows disk with my computer because it's OEM licensed... oh really? It's illegal to give consumers OEM install disks you say? Then why do I get them from other high volume retailers like Dell and why can I buy OEM disks straight from newegg? Bullshit. They just want to sell more retail disks to people who think they need to re-install their OS to fix their computer. Maybe they're even selling pirated versions of windows, thus not having the extra disks to send! Or maybe they're too cheap to ship the disks when they use bandwidth on disk images.

Anyways, back on topic... It seems that technical retailers, much like auto-mechanics and used car retailers, have some lewd reason to run their businesses like this. Money? Most definitely.

It seems that people with some level of autism tend more towards the technical fields and are more anti-social. Please tell me that it's just not that people are confusing aspergers with psychopaths. What did I miss that has left me in this illusion?

Re:Best Buy, not the best at all (2, Informative)

techdavis (939834) | more than 4 years ago | (#31605396)

Future Shop is Best Buy Canada. Best Buy purchased Future Shop in 2001. But Future Shop has NOTHING to do with not providing you with the Windows disc - it is not like they build the computers. They are packaged by the likes of eMachines, Hewlett-Packard and so on - it is not the retailer that is not providing it, it is the manufacturer. Go to London Drugs or Staples and you will have the EXACT same experience. Legally, the OEM discs are only available with a hardware purchase - if Newegg or others sell you one without selling hardware at the same time, they are breaking licensing agreements, and could get their MS software pulled completely from their stock by MS. You want the discs? Build your own damn computer. I just got a Dell for my wife - guess what? No disc. There is a utility to create a backup disc, but no DVD. Back to the topic at hand - $150 to deliver and set up a TV, blu-ray and 3D glasses? Not bad, really. What is delivery and an hour of labor worth? $150 just seems fair to me. I wouldn't pay it, but then I am the family tech that gets the call to set up everyone's computer or TV for them.

Re:Best Buy, not the best at all (0)

Anonymous Coward | more than 4 years ago | (#31605564)

Another "Scam" they have is their sales circular. They put something on sale and the ad for it takes up the entire front page of their weekly ad. When you get to the store, you find out that the two they in stock had were sold four minutes after they opened Sunday morning and they have no plans to get any more for the rest of the time the item is on sale, no method of getting something similar for an equal discount, and no rainchecks. Why pay to take up and entire page of your ad for a product you have an inventory average of two per store? This is not illegal but it is definitely misleading and taking advantage or the customers, borderline bait and switch.

Re:Poor choice of verb. (1)

shoehornjob (1632387) | more than 4 years ago | (#31605392)

This is par for the course for them. I've bought two laptops from them in recent years and they have a "computer tune up" service you can get for 39.95. The services offeered are: 1-Perform system updates and improve PC speed and performance, including startup and shutdown optimization 2-Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation 3-Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer 4-Remove unwanted programs and trialware 5-Create desired user accounts (if applicable) 6-Test and verify PC hardware and software functionality #6 was interesting because you know they prob got paid to put some of that there in the first place. Anyway, the long and short of it is, with the exception of the crapware the comp was up to date with patches etc. It just goes to show you just how conniving they are.

Re:Poor choice of verb. (1)

tftp (111690) | more than 4 years ago | (#31605470)

People who are willing to pay $39.95 for this service most likely need it, badly.

Re:Poor choice of verb. (4, Insightful)

twidarkling (1537077) | more than 4 years ago | (#31604648)

Syncronization doesn't simply mean making things have the same time. It also means to make things *happen* at the same time. In this case, I'd assumed their "syncing" service to be making sure your glasses are properly shuttering in "sync" with how the player is broadcasting. Something that should happen automatically, and apparently does. And since the glasses are tied to the TV, they're paired automatically as well. It's not a case of "incorrect verb," it's a case of "falsely reporting what the service offers."

They don't need to pair the glasses, they don't need to make sure the glasses are operating at the correct timings. It's a rip off.

Re:Poor choice of verb. (4, Informative)

twidarkling (1537077) | more than 4 years ago | (#31604708)

Finally got to read BB's response, and it sounds like a cover. They were full of shit, got called on it, and then decided to go whole-hog and cover their asses. I don't buy it. They already said "We'll set it up and make sure everything works," so they didn't need to mention "syncing" 3D glasses, and the differing responses from employees tells me they didn't fucking bother with any sort of training, or even an explanation.

Re:Poor choice of verb. (3, Interesting)

spun (1352) | more than 4 years ago | (#31605046)

Best Buy does bother with training. They train their employees on how to scam you. [consumerist.com]

HD Guru website claims Bogus "Copyright date" (0)

red456 (1760250) | more than 4 years ago | (#31604790)

Fewer than two minutes after HDGuru criticised Best Buy for their sloppily worded '3d glasses sync offer', its latest webpage (check the bottom of the submission page) claims an invalid copyright date. The webpage states a copyright date of 2008. The website's only problem is that it's now 2010 and there is no such thing as authoring content in 2010 and then claiming a copyright date of 2008.

We await HDGuru's corporate response to this hilarity.

Re:HD Guru website claims Bogus "Copyright date" (2, Insightful)

fuzzyfuzzyfungus (1223518) | more than 4 years ago | (#31605038)

Oh man. You really blew the top off of that sinister conspiracy. And to think that the vile "neglecting to update your CMS's generic footer so that you end up claiming a copyright two years shorter than the one you actually get" cartel was about to really cash in...

Re:HD Guru website claims Bogus "Copyright date" (0)

Anonymous Coward | more than 4 years ago | (#31605488)

and how is that different from Best Buy forgetting to update their generic 3d-tv installation offer? a lot of 3d TVs require 'syncing' with their glasses. I've got a Samsung 3d TV that requires syncing - it even has a '3d tv sync out' socket. The user manual even has a section on how to change 'sync settings' if the 3d doesn't work properly.

Re:Poor choice of verb. (3, Insightful)

0racle (667029) | more than 4 years ago | (#31604670)

No, I think it was a deliberate attempt to mislead. Best Buy already offers installation services on devices they sell, and by Best Buys response pretty much states that is exactly what this, just under a different name. 3d TV's are new, but TV's in general are not. Honestly any idiot can install a TV and home theater in a box and more people are realizing this and as such Best Buy is probably worrying that they are going to have a harder and harder time selling the essentially free money installation services. So they rename an existing service to make it sound like they are doing something special, that a trained professional is required for, that is essential for the enjoyment of the TV.

Re:Poor choice of verb. (5, Interesting)

blindedbyvision (822004) | more than 4 years ago | (#31604720)

Read the article not just the blurb....

"HD Guru called three Best Buy stores. After confirming each employee received training on 3D TVs and installation services, we asked them to explain the process of “syncing” the 3D glasses. We received three different but oddly similar responses.

Blue shirt one said the glasses need to be synced with the Blu-ray player. The second geek referred to the 3D glasses needing to sync to the player via the USB port within the glasses, an impossible feat as there is no USB port on the glasses. The third stated the need to acquire the glasses’ IP address to sync with the Blu-ray player. There is no IP address for 3D glasses; they have no connectivity to the Internet or network. The Samsung battery powered glasses “sync” to the 3D content wirelessly via an infra-red pulse emitted by the TV."

Best Buy has a consistent record of the same issue. How you choose to look at it is one of three things. 1. Their "experts" are worthless and don't know anything, 2. They are intentional trying to defraud consumers, or 3, they assume consumers are all retarded and wouldn't understand something explained to them in clear English. You can choose the one you want to believe. One or all of them are true.

Re:Poor choice of verb. (2, Insightful)

professorflipwig (1420413) | more than 4 years ago | (#31604856)

From my experiences with them, it is most likely a combination of numbers 1&3.

Re:Poor choice of verb. (2, Interesting)

Bakkster (1529253) | more than 4 years ago | (#31604910)

Same deal as when Best Buy offers to take your money so the Geek Squad can install your new XBox 360 game... and this was before it was possible to install to HDD.

Re:Poor choice of verb. (4, Informative)

228e2 (934443) | more than 4 years ago | (#31605336)

Checkmate.

Bestbuy has a constant track record of trying to confuse customers with computer terms so they will fold over and pay.
Claiming the IP has to be synced is 100% BS because there is no NIC or USB port on the glasses, so saying the BestBuy computer experts (which i use loosely) were confused on the new technology is a cover up.

3d is a scam period (0)

Anonymous Coward | more than 4 years ago | (#31604980)

was in the 50's is today

Re:Poor choice of verb. (5, Insightful)

PopeRatzo (965947) | more than 4 years ago | (#31605290)

I don't think this was a deliberate attempt to defraud customers as much as it was a poor choice of verb.

Best Buy is a multi-billion dollar corporation that can well afford copywriters. You can bet they don't make "poor choice(s) of words" when they're writing the fine print on their overpriced extended warranties.

To suggest that this was just a "whoopsie" is absurd. Funny that the "poor choice of words" costs the customer an additional $150. How often do you think they made a "poor choice of words" that was in favor of the customer. And believe me, if that ever happens, there's going to be one out-of-work employee.

Plus, this roll-out of the "3D" televisions is supposed to be one of the most anticipated product category introductions for them. Retailers like Best Buy are betting on a huge wave of "trade-ups" to 3D and they're counting on it saving their bottom line for years to come.

The notion that they'd make an "innocent" mistake that happens to mislead customers to pay an additional $150 stretches the imagination.

Not consistent with the Geek Squad response (1)

seeker_1us (1203072) | more than 4 years ago | (#31605616)

Blue shirt one said the glasses need to be synced with the Blu-ray player. The second geek referred to the 3D glasses needing to sync to the player via the USB port within the glasses, an impossible feat as there is no USB port on the glasses. The third stated the need to acquire the glasses’ IP address to sync with the Blu-ray player. There is no IP address for 3D glasses; they have no connectivity to the Internet or network. The Samsung battery powered glasses “sync” to the 3D content wirelessly via an infra-red pulse emitted by the TV.

We contacted Best Buy’s media relations department and asked why the company offers a fictional service. We are still awaiting a response.

After reading best buy awsner... (1, Insightful)

santax (1541065) | more than 4 years ago | (#31604482)

Seems pretty plausible to me. Has the poster read the links the presented in the article?

Re:After reading best buy awsner... (2, Informative)

Pojut (1027544) | more than 4 years ago | (#31604558)

The type of people that would pay someone else $150 to set up a basic home theater also likely don't know you need to "sync" the glasses to the TV. The fee isn't JUST to "sync" the glasses...they are just including it as part of the whole set-up package.

I rarely defend Best Buy, but I agree...there is no malice in this offer, at least no more than Best Buy would usually muster.

Re:After reading best buy awsner... (3, Interesting)

Token_Internet_Girl (1131287) | more than 4 years ago | (#31604598)

Several times. I thought that the corporate response was handled in a way as to detract blame from them, nothing more. It was still worth sharing that Best Buy as a company will try to trip up less savvy users into services they don't really need.

Re:After reading best buy awsner... (1)

santax (1541065) | more than 4 years ago | (#31604912)

Pretty cool that you respond. Well I can't look into their heads, but to me it's just a company advertising. I can't recall how many times I made the mistake to tell a customer what I was gonna do. A 5 minute job can turn into a 5 hour job when you say the correct technical term to the 'wrong' customer. (but I don't get it, you were going to reinstall my system, but you haven't even touched one of the wires.... Yeah... those people exist)

Well then! (3, Funny)

garcia (6573) | more than 4 years ago | (#31604496)

Clearly hdguru.com needs to sync their database with their httpd.

Best buy response (the site is getting slow) (5, Informative)

zebadee (551743) | more than 4 years ago | (#31604544)

Best Buy Responds To “3D Glasses Syncing Service”

(March 23, 2010) We asked Best Buy’s media relations department last week why Best Buy’s Geek Squad offers a fictional 3D glasses syncing service? (link to our original story). Below is the corporate response.

“I wanted to address any lingering confusion about the characterization of services support in the Best Buy Samsung 3DTV offer that was advertised in yesterday’s (March 21) insert. We by no means intended to confuse our customers or offer fraudulent services. The offer is new to our stores, and our own employees were trained on it just this past week.

Let me clarify the services that are included with this offer. Geek Squad will:

1. Set up and connect your TV + up to 5 components (Blu Ray, Cable Box, Satellite Box, etc )

2. Add your internet enabled Blu ray/Gaming Console or internet enabled TV to your existing wireless network so you can access online content such as Netflix and Pandora.

3. Make sure your 3D glasses work – some solutions we sell need TV settings adjusted so that 3D glasses are enabled – there are both 3D and non 3D settings for viewing

4. Review and teach you how to use all of your new gear.

We have some customers who aren’t quite sure how the 3D glasses work, or that the glasses automatically sync with their new 3D TVs. So we wanted to convey that they can depend on Geek Squad to answer their questions during installation and set-up. There is no additional charge for this – and the Geek Squad 3D installation and networking services are included in the total price of this offer.

You know we’re as enthusiastic about 3D as you are, and equally committed to help educate consumers about how to get the most from this home entertainment experience.”

I've got enough social problems... (4, Funny)

Anonymous Coward | more than 4 years ago | (#31604552)

The last thing I need is for people to walk into my house and see me sitting on my couch wearing some goofy looking glasses.

You know how like... some things don't look as ridiculous if several people are doing it at the same time (like, dancing, for example)? Well 3D glasses don't change that. A whole theater full of people still look individually absurd in a way that their numbers somehow do not correct for.

It's not going to take off (1)

Sycraft-fu (314770) | more than 4 years ago | (#31604718)

The glasses are precisely the reason. Never mind the look, never mind not wanting to wear them. The fundamental problem is that if you are watching in 3D mode, the screen is a blurry mess to anyone without glasses. It can be uncomfortable to look at. This means if you are sitting watching a movie and someone else walks in the room, it is a problem for them. With a normal TV, it doesn't matter. People can watch for a bit, no problem. Seeing it out of the side of your view it looks normal. Not here. It is either 3D with the glasses or jumbled mess without.

Re:It's not going to take off (1)

dangitman (862676) | more than 4 years ago | (#31604840)

The fundamental problem is that if you are watching in 3D mode, the screen is a blurry mess to anyone without glasses. It can be uncomfortable to look at. This means if you are sitting watching a movie and someone else walks in the room, it is a problem for them.

Why is this even an issue? Either you're watching the movie or you're not. Why would you worry about the ability of someone who is not watching the movie to watch the movie? If they want to watch it, they'll put on the glasses.

Re:It's not going to take off (2, Insightful)

nextekcarl (1402899) | more than 4 years ago | (#31604992)

If a pair is available. How many pairs do you get with the TV? If you have roommates who generally watch their own TVs, or friends who only come over infrequently, will you have enough glasses for them? Can you be sure someone won't misplace one or more pairs of them? I'm certain pretty much every time we used them one of them would go missing (my wife seems to like finding new places to hide things (completely unconsciously of course)) so I'll probably never get one myself, though I'd like one.

Re:It's not going to take off (1)

dangitman (862676) | more than 4 years ago | (#31605604)

Well, then turn the 3D off if you don't have enough glasses. But I'm not sure why you'd be particularly concerned about random passers-by who didn't care enough to watch the movie from the start.

Re:It's not going to take off (1)

Sycraft-fu (314770) | more than 4 years ago | (#31605332)

You've never stood in a room and chatted with someone while they watched something? You've never watched a bit and then wandered on?

Remember we aren't talking about something here where you just see it in 2D. We are talking about where you see something that is a mass of two images flickering that is hard to look at. It is annoying.

Also there's the issue of number of glasses. Do you get enough for everyone in your family plus some? Or do you have less, but then have to switch it back to 2D when more people show up? You and your wife are watching something, but then your son and his friend come out and want to watch too. You only have 3 glasses so you have to shut down 3D. Then they get bored and leave, do you turn it back on?

It is just a pain in the ass in general. As such I don't see it taking off in any big way. TVs have a big advantage that you can watch or not watch as you like, with no effort. You just look at them. When you need glasses, that's no longer the case.

After all, before this we've been able to have glasses with a screen for each eye. That can do 3D, as well as 2D. Why isn't that popular? How come we haven't seen those all over?

Re:It's not going to take off (4, Insightful)

dangitman (862676) | more than 4 years ago | (#31605624)

A 3D movie is intended to be an immersive experience. Not background entertainment. If you want to use it that way, just turn the 3D off.

I, for one, am sick of people treating movies this way. If you're not going to commit to the screening, then fuck the hell off, and don't disturb the people who are watching the movie.

Re:I've got enough social problems... (3, Insightful)

magnusrex1280 (1075361) | more than 4 years ago | (#31604766)

The LAST thing on my list of "stuff I really care about" is what people who walk into my house think of how I look when using 3D glasses. If this is something you're really that worked up about, I would suggest that your priorities are a little off. It's your own house, do what you want. Stop caring so much about what other people think.

Re:I've got enough social problems... (3, Funny)

am 2k (217885) | more than 4 years ago | (#31604854)

The first thing I'd think if somebody walked into my house while I'm watching some 3D movie would be "how tf did that person get through the locked door?"

Re:I've got enough social problems... (0)

Anonymous Coward | more than 4 years ago | (#31605078)

Your door's lock is incompatible with 3D, obviously.

Re:I've got enough social problems... (1)

westlake (615356) | more than 4 years ago | (#31604886)

The last thing I need is for people to walk into my house and see me sitting on my couch wearing some goofy looking glasses.

But they will ooh and ahh when they first see your new home theater set-up.

Hear the muscular eight channel surround sound audio. Test the recliner lounge seating. The glasses are simply part of the theatrical experience - and they will give them a try.

Re:I've got enough social problems... (1)

sdguero (1112795) | more than 4 years ago | (#31604932)

I don't wear headsets for the same reason. Screw voice chat if I have to look like a fool.

Re:I've got enough social problems... (1)

DerekLyons (302214) | more than 4 years ago | (#31605360)

The last thing I need is for people to walk into my house and see me sitting on my couch wearing some goofy looking glasses.

Only two people outside of my wife and I have keys to my house*, and are thus likely to just walk in** - and both are friends of decades standing. Neither would care about me looking 'goofy'.

If you don't want people 'just walking in' to your house, lock you're friggin' door.

* They often care for our pets when we are away. Because it made things simpler I finally just told them to keep the keys on the principle that if I couldn't trust 'em to have the keys to my house they wouldn't have the keys in the first place.

** Not that they ever have of course.

Re:I've got enough social problems... (1)

MobileTatsu-NJG (946591) | more than 4 years ago | (#31605412)

The last thing I need is for people to walk into my house and see me sitting on my couch wearing some goofy looking glasses.

Maybe if you moved out of your parents' basement you wouldn't have to worry about random people coming in and saying hi.

Re:I've got enough social problems... (0)

Anonymous Coward | more than 4 years ago | (#31605512)

The last thing I need is for people to walk into my house and see me sitting on my couch wearing some goofy looking glasses.

Be that as it may, in today's modern internet age, and in true Best Buy spirit, you could probably find someone willing to pay for that.

I'll bet... (2, Funny)

Al's Hat (1765456) | more than 4 years ago | (#31604588)

...they don't tell you about needing to adjust the framistat (and the additional charge) until they show up for the install.

The simplest answer is probably the right one (4, Interesting)

onyxruby (118189) | more than 4 years ago | (#31604642)

Chances are someone in the marketing department saw this and added 'syncing' of their own accord. They saw a buzzword, didn't know what they were talking about and made the ad accordingly. I doubt this was intentional fraud, and their answer sets the record straight on that. As one version of the old saying goes, "never attribute to malice that which is simple incompetence". Hopefully best buy will learn and have someone who is technically savvy review things in the future. After all who hasn't occasionally seen something like a dual core 2Ghz chip advertised as 4Ghz or a system advertised as having 1TB of memory?

Re:The simplest answer is probably the right one (1)

Dare nMc (468959) | more than 4 years ago | (#31605090)

it is very hard to differentiate "marketing" from fraud, especially in this case. "deceit for a profit" is both fraud and marketing, when done like this, it is just not legally actionable fraud...
    Wanting to make their service sound more useful and necessary than it really was, is fraud IMHO (regardless if the marketing dept meant to be truthful and failed, they were attempting deceit to justify them over-stating the value of the service.) But the intent would prevent this from being legally actionable.

Re:The simplest answer is probably the right one (2, Insightful)

Vapor8 (240870) | more than 4 years ago | (#31605104)

Hopefully best buy will learn and have someone who is technically savvy review things in the future.

Do you REALLY believe that Best Buy, a company with revenues of 45 BILLION dollars in 2008, and a company who makes most of its money selling 'technology related goods', isn't having a technically savvy TEAM review things? I'm afraid you're overly simplifying things here...

Did they screw up? Yes. Should we give them the benefit of the doubt? Maybe. Their past fumblings do indeed show a pattern, so my inclination to give them the benefit of the doubt becomes smaller and smaller each time I read stories like these. And right now, my inclination is quite small.

Re:The simplest answer is probably the right one (1)

sharkey (16670) | more than 4 years ago | (#31605312)

Well, if you truly believe that there is a technically savvy TEAM employed by Best Buy somewhere, Best Buy might have them review things. Judging from the Best Buy stores around here though...

Re:The simplest answer is probably the right one (0)

Anonymous Coward | more than 4 years ago | (#31605198)

After all who hasn't occasionally seen something like a dual core 2Ghz chip advertised as 4Ghz or a system advertised as having 1TB of memory?

You mean my 4GHz, 1TB with 10TB SSD, quad SLI, 900"^2 LCD, 2000W PSU, built in cigarette lighter, cold-cathode heatsinks, refridgerated case, wireless dual gigabit ethernet, 10.2 surround sound, and case inspired by real crashed UFOs... is a lie? How dare they!

mod8 do3n (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#31604644)

eveRy day...Like tZhe point more thing for the fucking confirmed:

Much ado about nothing... (0)

Anonymous Coward | more than 4 years ago | (#31604682)

...talk about a sloooooooooow news day if this is considered newsworthy. Oh noes!! They used the word "sync" instead of "setup". Let's boycott Best Buy and burn down their stores!! Get a grip people...first off that was one of 10 things in the offer what they are offering makes perfect sense.

Ahh, good old WEAK Squad. (2, Informative)

MrCrassic (994046) | more than 4 years ago | (#31604686)

  1. The main links are Slashdotted, so here's its Google Cache: link [74.125.47.132]
  2. Are all of Best Buy's ads printed nationwide, or do they vary by region? If the latter case is true, then I can't say I'm truly surprised, as shoddy areas would be more likely to offer shoddy services such as this. On the other hand, if the false service was nationally marketed, then it would make me even more worried (and more confident) that Best Buy is caring significantly less about being a quality chain post Circuit City/CompUSA's demise.

Re:Ahh, good old WEAK Squad. (0)

Anonymous Coward | more than 4 years ago | (#31605212)

I work on computers for a living, self-employed. I love Geek/Weak Squad! They mess up a lot of stuff, and then people call me.

It's always a good invoice when it comes in the shop with that pink 'Best Buy' sticker on it :-D

Full 3D? (0)

Anonymous Coward | more than 4 years ago | (#31604734)

Uhh... its not "Full 3D" until I'm not wearing glasses. Regardless of any "sync" bullshit.

Some Helpful 3D Hints that I'll Give Away for $20 (4, Funny)

eldavojohn (898314) | more than 4 years ago | (#31604750)

Be sure to sell your technically inept friends this great 3D advice:
  • Be sure to shake the glasses fervently to make sure that lens fluid remains fresh and your 3D viewing experience is homogeneous from the top of your eye to the bottom.
  • Old photons collect in the corner of the glasses. A toothbrush wrapped with tinfoil will quickly allow you to wick these away from time to time.
  • Sometimes glasses get 'out of sync' with the infrared emitter. If you suspect this, press your forehead against the middle of the display unit and slowly back away. Slower. Slower. That's it.
  • Hanging small rocks from the back of the glasses arm behind your ear prevents unwanted frontal ejection of your glasses from your facial region.
  • If you do not have access to small rocks, a large piece of duct tape attached to the bridge of your nose will block the glasses from falling forward during your viewing session.
  • Photons exhibit a common physical property known as "the duality of light" which occurs when the photon becomes confused about which color it should be when it sees photons of other colors. Make sure everything in your viewing room is painted or colored white so that no photon confusion interrupts your genuine 3D experience.

Man, if only bullshit was source of income. What a second, I feel a political career beginning!

Re:Some Helpful 3D Hints that I'll Give Away for $ (4, Funny)

djdanlib (732853) | more than 4 years ago | (#31605206)

Wait, wait, you need to paint the room matte black so those photons don't bounce off the wall and enter the wrong lens by mistake! That's why they make the screen border and all your home stereo equipment black, you know!

If the 3D effect isn't working, make sure the cable isn't kinked. (Like a garden hose, it causes data flow problems if the cable is kinked.) If you're using the component cables, they have to be rotated JUST RIGHT or it doesn't work. I know it's a hassle, but spend the time and you'll get the absolute best picture you can get!

*tips hat to parent poster

Re:Some Helpful 3D Hints that I'll Give Away for $ (0)

Anonymous Coward | more than 4 years ago | (#31605282)

bullshit IS source of income.

Global Climate Change!!!! The CLIMATE CHANGES!!!

I've seen a $2.2bn project add an additional $1.5m worth of solar panels to get an additional Federal grant worth $17m.

My client was making the arrangements to get the Federal funding.

My client charges > $35,000 a month for these services.

Then again (1, Informative)

Token_Internet_Girl (1131287) | more than 4 years ago | (#31604770)

I can understand why most of you think this could be FUD, but here's my argument against that position:

If a company propositions a service, not just any service but an EXPENSIVE one, what legitimacy is there in advertising a feature of that service that the tech doesn't even do and isn't required for them TO do?

Now, in the response, Best buy stated this in relation to the 3D aspect: "3. Make sure your 3D glasses work - some solutions we sell need TV settings adjusted so that 3D glasses are enabled - there are both 3D and non 3D settings for viewing." Making sure the glasses work and syncing them are TWO different exercises. To me, I see an overzealous advertising agent who saw an opportunity to throw out some buzzwords for sales. I don't buy the stupidity excuse, Best Buy knowingly takes advantage of its customers and has done so for years. Just my two cents.

Oblig (4, Funny)

AmigaHeretic (991368) | more than 4 years ago | (#31604784)

"24K gold-plated connectors help protect the cable's optical lens to ensure consistent signal transfer"

http://www.bestbuy.com/site/Rocketfish%26%23153%3B+-+8'+Digital+Optical+Cable/8315147.p?id=1174694191675&skuId=8315147&st=optical [bestbuy.com]


--

Re:Oblig (0)

Anonymous Coward | more than 4 years ago | (#31604998)

Where's the problem? Haven't you ever heard of Goldeneye?

Re:Oblig (0)

Anonymous Coward | more than 4 years ago | (#31605256)

Twas my nemesis....Golddongle!

Re:Oblig (0)

Anonymous Coward | more than 4 years ago | (#31605190)

"24K gold-plated connectors help protect the cable's optical lens to ensure consistent signal transfer"

http://www.bestbuy.com/site/Rocketfish%26%23153%3B+-+8'+Digital+Optical+Cable/8315147.p?id=1174694191675&skuId=8315147&st=optical [bestbuy.com]

--

The product features section is usually copied word for word from the back of the box, I'd blame rocketfish for that one not worst buy.

Re:Oblig (0)

Anonymous Coward | more than 4 years ago | (#31605210)

duh, gold transmits light faster than copper!

Re:Oblig (0)

Anonymous Coward | more than 4 years ago | (#31605514)

What are you implying? That protecting the cable's optical lens DOES NOT ensure consistent signal transfer?

Amazon has a better deal (1, Informative)

Anonymous Coward | more than 4 years ago | (#31604800)

You can get the 46" LED Samsung with the starter kit at Amazon for around $2,200.00. Best of all you don't have to deal with the Dweb Squad.

http://www.amazon.com/Samsung-UN46C7000-46-Inch-1080p-Black/dp/B0036WT4EC/ref=pd_ecc_rvi_cart_1

Features - Advantages - Benefits (3, Interesting)

BlueBoxSW.com (745855) | more than 4 years ago | (#31604806)

Here's how marketing people work...

They identify the features of a product, translate that into an advantage, then translate that into a benefit.

People buy benefits, they don't buy features (most people anyway).

So, if you have some commercial software package that zips the reports, it might go like this:

Feature: zip tool

Advantage: compress and encrypt

Benefit: Secure and quickly transmit your reports

In this case, they're trying to justify their Geek setup services:

Feature: 3d glasses delivery and setup

Advantage: not worrying about compatibility

Benefit: Sync your 3D glasses to your TV

Sure, it's not accurate, but marketing people don't always know the fine details of what they are talking about. If they did, they would be techies.

As programmers/developers/techies, we hate to deal in Benefits. They are so hard to quantify and define. We like to deal in features, which can be validated (it's there and it works, or it's not there or doesn't work).

There IS one setting (1)

cowtamer (311087) | more than 4 years ago | (#31604918)

Usually there's an "invert" button on the IR emitter to swap left/right eye -- you should press this if things look 3D, but horribly wrong somehow (or if the scene gets better when you turn the 3D glasses upside down and look through them).

All verbal confusion aside, it's good that they are offering a setup service -- while the setup on the devices is not that complicated, it's a bit less trivial than programming a VCR. I could see a lot of inexperienced users (which is 99.999% of the population at this point in history) banging their head against the wall.

For example, on one Samsung model, only one HDMI input supports 3D, the TV has to be specifically switched to 3D mode, the emitter has to be hooked up to the right place, IR interference from other sources must be eliminated, etc.

Submitter doesn't understand stereoscopics (1)

Culture20 (968837) | more than 4 years ago | (#31604990)

No matter whether I'm dealing with polarization (some lenses in glasses in same batches are reversed or rotated), or LCD shutters, I've never seen a "3D" setup where the some of the glasses don't require a little tweaking; there is rarely automatic success.

can't both be true... (1, Troll)

Slurpee (4012) | more than 4 years ago | (#31604996)

The offer's only problem is that there is no such thing as syncing 3D glasses. They sync automatically."

Both these statements can't be true. If the glasses sync automatically, then there is such a thing as syncing 3D glasses.

The real question is, considering that the glasses sync automatically, should they be advertise this as a service they provide.

Most likely not.

I say (1, Flamebait)

thewils (463314) | more than 4 years ago | (#31605010)

No need to sync the glasses thanks - now knock off a hundred and fifty bucks from your price.

Nothing New...Same Best Buy Different Product (2, Insightful)

grapeape (137008) | more than 4 years ago | (#31605016)

This type of thing has been going on for months, try walking into a best buy and buying an "on sale" notebook that doesnt have a $39 Geek Squad "optimized" sticker on it. I tried a couple months back when an Acer was on sale that I wanted for my son, after arguing with the sales guy who told me they were basically unusable without it I left. Instead of a notebook I walked out with frustration and a determination to never step foot in a best buy again.

Best buy should be burned to the ground (2, Insightful)

Jackie_Chan_Fan (730745) | more than 4 years ago | (#31605056)

Time for new competition.

lol (4, Insightful)

Charliemopps (1157495) | more than 4 years ago | (#31605226)

3D TV = Laser disc. 10 years from now we'll see these things sitting in goodwill and laugh our asses off.

Nothing new (1)

ooshna (1654125) | more than 4 years ago | (#31605284)

When I was 13 I went there to buy RAM for my computer and when i asked the guy to get it out of the case for me he told me I needed to pay to have them install it. I asked him why and he told me they had to configure my system to use more memory. I think it was a 64mb of some pc100 but anyways it didn't sound right so I said nevermind and didn't buy it. Then went and asked a friends motherhow to. thank god i didn't pay that extra $40

Its a genuinely helpful service (4, Funny)

JustNiz (692889) | more than 4 years ago | (#31605306)

Wearing the glasses upside-down or the wrong way round would cause incorrect left/right shutter sync and resultant loss of 3D effect.

Anyone that would buy a TV from Best Buy must have limited intelligence, so Best Buy thoughtfully provide the glasses-sync service where they permanently epoxy the glasses to your head in the comfort of your own home. This value-for-money service prevents later user-error so ensures users will always get the full "amazing experience".

This helpful service is already under attack from other tv manufacturers as they have identified it as anticompetitive due to the implicit vendor lock-in following installation.

Oh my. (5, Funny)

Noland150 (847733) | more than 4 years ago | (#31605416)

I hope this doesn't hurt the Geek Squad's reputation.

.. this isn't even news. (3, Insightful)

drunkennewfiemidget (712572) | more than 4 years ago | (#31605422)

Seriously -- you have to be on glue to buy shit from that big box store in the first place.

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