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Comcast Awarded the Golden Poo Award

samzenpus posted more than 4 years ago | from the you-will-receive-your-award-between-8-and-12 dept.

Businesses 286

ISoldat53 writes "The Consumerist has awarded Comcast the Golden Poo award for the worst company in America. From the article: 'After four rounds of bloody battle against some of the most publicly reviled businesses in America, Comcast can now run up the steps of the Philadelphia Museum of Art and hold its hands high in victory — it has bested everyone else to earn the title of Worst Company In America for 2010.'"

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Feist Powst! (-1, Troll)

Anonymous Coward | more than 4 years ago | (#32001024)

Suckas!

OK, OK... (4, Insightful)

TrisexualPuppy (976893) | more than 4 years ago | (#32001572)

So Comcast which rips off people and doesn't try to hide it gets this award? How about the banks that ripped people off, demanded bailouts, and continue ripping people off and bonusing themselves to this day? They're fifty times worse, but no one seems to care since they don't hinder us from watching Sunday Night Football.

Only when the creature comforts like entertainment are affected does someone really seem to notice or care... Golden Poo Award needs to be splattered over the Consumerist's face.

Re:OK, OK... (-1, Flamebait)

Shakrai (717556) | more than 4 years ago | (#32001624)

How about the banks that ripped people off, demanded bailouts, and continue ripping people off and bonusing themselves to this day? They're fifty times worse, but no one seems to care since they don't hinder us from watching Sunday Night Football.

The Golden Poo award in this instance needs to go to our Congress-critters, the current President and the former President.

Re:OK, OK... (5, Insightful)

spun (1352) | more than 4 years ago | (#32001776)

No, most Americans still rightly blame the fat cats on Wall Street for this mess. It's not as if the government was forcing banks to make bad loans, despite what certain professional liars may have told you. Sure, the government could have done more to regulate the ridiculous financial instruments invented in the last ten years or so, but obviously under Bush any kind of regulation was out of the question. Obama did carry on Bush's lame bailout policies, but he also added more oversight, despite Republicans screaming 'socialism' about the oversight but not the bailout itself. You will also note the Democrats in congress attempting to bring reform to the financial sector, but being blocked by Republicans, who are not only filibustering any bill, they are filibuster the motion to even debate the bill.

We know who to blame. This is not this government's fault. This is Wall Street's fault, and the previous administrations, and all the Republican neo-cons who have deregulated everything they could get their hands on over the past thirty years.

Re:OK, OK... (0, Troll)

Shakrai (717556) | more than 4 years ago | (#32002226)

No, most Americans still rightly blame the fat cats on Wall Street for this mess.

Fat cats? It'd be easier to take you seriously if you didn't use so many talking points.

It's not as if the government was forcing banks to make bad loans

What does that have to do with assigning blame at our political leaders for bailing them out?

but obviously under Bush any kind of regulation was out of the question

That's cute, trying to place all the blame on Bush, but reality is much more complicated than that. Guess who the evil Republican was that repealed glass-stiegel?

You will also note the Democrats in congress attempting to bring reform to the financial sector, but being blocked by Republicans, who are not only filibustering any bill, they are filibuster the motion to even debate the bill.

Stop falling for political theater [politico.com] .

Re:OK, OK... (4, Informative)

Applekid (993327) | more than 4 years ago | (#32001668)

The Golden Poo award is a vote-off between 32 nominees, akin to March Madness.

Bank of America, Citibank, Chase, Capital One, AIG, were all part, and voted out of the winning.

Re:OK, OK... (0)

Anonymous Coward | more than 4 years ago | (#32002044)

I think that if the voting were held again now, Goldman-Sachs would give Comcast a run for its money.

Re:OK, OK... (1)

inphinity (681284) | more than 4 years ago | (#32001690)

The polling was open to anybody who could be bothered to make their way over to The Consumerist, and there were many banks and other financial institutions in the early rounds.

I encourage you to check out the bracket [consumerist.com] , complete with comments, and next time, maybe you too can participate!

Re:OK, OK... (0)

Anonymous Coward | more than 4 years ago | (#32001750)

Why do you reply to a "first post" post?

Re:OK, OK... (0)

Anonymous Coward | more than 4 years ago | (#32001950)

Because I have to have some way to up my karma when I make comments that might be pointlessly modded down by the clueless liberal arts college trust fund baby WoW kids that always end up with the modpoints...
 
...and to show the inherent flaws in this retarded site. Check my troll comments. They're there to waste modpoints that would otherwise be wasted modding someone down making a good point. It's quasi-political, and I'm not stopping this practice anytime soon.

Re:OK, OK... (0)

Anonymous Coward | more than 4 years ago | (#32002062)

Look at me, I'm revealing the flaws in this retarded site, by wasting my time on said retarded site. You don't sound bitter at all. Didn't get enough mod points on your old, non-troll account?

Keep up the good work.

Re:OK, OK... (1)

danlock4 (1026420) | more than 4 years ago | (#32002156)

Gold is a soft metal, but I don't think it's that soft unless it's quite hot...

Yea! (-1, Redundant)

Anonymous Coward | more than 4 years ago | (#32001044)

Now that's the shit!

Ahem... (5, Funny)

Enuratique (993250) | more than 4 years ago | (#32001066)

That's Xfinity, you insensitive clods!

Re:Ahem... (1)

DWRECK18 (1796294) | more than 4 years ago | (#32001108)

Oh yes, because changing the name changes how bad the company really is...lol.

Re:Ahem... (3, Funny)

The End Of Days (1243248) | more than 4 years ago | (#32001218)

It's Xfinity brand assraping, but it's still Comcast's cock doing the work.

Re:Ahem... (1)

DWRECK18 (1796294) | more than 4 years ago | (#32001270)

So basically its Xfinity sandpaper, but Comcast cock, now I get it...haha

Re:Ahem... (1)

Moryath (553296) | more than 4 years ago | (#32001920)

Comcrap^H^H^H^H^H^H^H^H "Xfinity", new name, same crap.

Re:Ahem... (0)

Anonymous Coward | more than 4 years ago | (#32001220)

Xfinity: Now Our Name is as Shitty as Our Service!

Re:Ahem... (3, Funny)

commodore64_love (1445365) | more than 4 years ago | (#32001230)

Why's this on idle. It should be front page news. If it were about Microsoft or Apple it would be front page.

Surprise Surprise! (4, Insightful)

DWRECK18 (1796294) | more than 4 years ago | (#32001070)

I have dealt with several different cable and internet companies and I have to agree that IMO Comcast is by far the worst. Their prices are outrages when looking at what you get compared to what you pay. On top of that their tech support has been severly lacking. Honestly I am paying $110 for half of the services I was getting from Verizon FIOS and I was paying only $90 from VZ. The only reason I have comcast again is because unfortunately when i moved FIOS wasn't available for my Apartment Complex. Those who defend Comcast really need to look at the price comparisons and customer service reviews between them, FIOS, DirectTV, and hell even Dish network. Now I know a lot of people have local companies that they go through as well FYI I used to have Adelphia before comcast bought them. So in the end YES COMCAST DESERVES THIS AWARD.

You said it (0)

Anonymous Coward | more than 4 years ago | (#32001242)

The only reason I have comcast again is because unfortunately when i moved FIOS wasn't available for my Apartment Complex.

Yep. This is a fine example of what happens when you allow monopolies to exist. They give terrible service at high prices and laugh in the face of 'Golden Poo' awards because they know most of their clients have no alternative.

So they suck. And they rake it in.

A fundamental paradox of capitalism is that in order for the economy to reap the benefits, every business must compete jealously, but no business can ever be allowed to win.

Re:Surprise Surprise! (1)

ronocdh (906309) | more than 4 years ago | (#32001250)

The only reason I have comcast again is because unfortunately when i moved FIOS wasn't available for my Apartment Complex.

I am not chastising you, but have you considered something like 4G wireless or tethering a 3G smartphone connection? I'm just trying to think critically, given that we all hate Comcast, and plan for how best to react to this situation.

Personally, I'm in center city Philadelphia, and I get 16Mbps/1.5Mbps for $30/month. Suits my needs pretty well, so I'm still feeding the devil.

Re:Surprise Surprise! (2, Informative)

DWRECK18 (1796294) | more than 4 years ago | (#32001342)

Unfortunately my phone drops from 3g to 1x at times in my apt so tethering is out of the question. Plus I have a PS3 and need the broadband connection for my MW gaming, and the amount of downloads I do at times for school and training i really do not want to be working off of a tethered internet. My way around it will be when I move again I will make sure that FIOS or some other service I prefer is available before making my selection of where I move to.

Re:Surprise Surprise! (1)

Bigjeff5 (1143585) | more than 4 years ago | (#32001474)

http://www.quantum-wireless.com/store/index.php/cellular-signal-boosters-by-application/antennas/indoor.html [quantum-wireless.com]

I'm sure you could find better prices elsewhere, but any of those would work. The 3g/4g is carried over the cell signal, so all you need to do is boost the signal.

Re:Surprise Surprise! (3, Informative)

brufleth (534234) | more than 4 years ago | (#32001510)

In my experience the speeds I get via tethering a smartphone are about an order of magnitude lower than a wired connection and the latency is super high.

Re:Surprise Surprise! (0)

Anonymous Coward | more than 4 years ago | (#32001466)

Damn straight. Like I've said before - if, for whatever reason, you find yourself lacking the motivation to punch some babies or kick a sack of kittens into the river, give Comcast a call. After dealing with their awful "customer service", you could go ahead and toss that box of puppies into traffic and still walk away feeling like a saint.

Re:Surprise Surprise! (2, Informative)

Anonymous Coward | more than 4 years ago | (#32001518)

Disclaimer: I'm a Vz employee, and yes I'm invlolved with the FIOS build-out.

Is FIOS available anywhere on/near your street? If Fios is in your area and the apartment owner is willing to sign a contract with us, we will be glad to come in, place cable, retrofit internal wiring etc and make FIOS available to your complex. Believe me, we want all the MDU's (apts/condos/town houses) we can get. . .

Re:Surprise Surprise! (2, Interesting)

DWRECK18 (1796294) | more than 4 years ago | (#32002124)

Yes, funny enough it is available right next door to the complex at a 7-11 type store. Who do I have to talk to to get this installed, because I HATE COMCAST.

Re:Surprise Surprise! (1)

gyrogeerloose (849181) | more than 4 years ago | (#32001534)

I have dealt with several different cable and internet companies and I have to agree that IMO Comcast is by far the worst.

Starting yesterday I've been doing some remote tech support helping my troglodyte brother-in-law set up his first (!) computer on the Internet and I have to say that Comcast's registration procedure has to be the worst I've ever encountered. He's also paying $5 a month more than I am for broadband and getting a slower connection.

Sounds to me like the Golden Poo Award was richly deserved.

Re:Surprise Surprise! (1)

DWRECK18 (1796294) | more than 4 years ago | (#32001672)

The guy that came to install my cable and internet since they wouldn't let me, couldn't even get it configured because I had a router in place. I had to do it myself to get it working. This guy was a complete tool but atleast I made sure he didn't install shit on my computer with the excuse of "oh well you need this to operate." I love how everyone falls for that whenever some dumb tech from these companies says well I need to install this so your modem will work. This is complete BS since all Comcast or any other service provider needs to do is allow the MAC to contact their network.

"Why are you stopping your cable service?" (0)

Anonymous Coward | more than 4 years ago | (#32001618)

We were lucky enough to do the reverse - switch from Comcast to Verizon FIOS. I have issues with Verizon too, but the price difference is significant. When I called Comcast to end their service they asked me for a reason. With great satisfaction I replied that they clearly were charging me too much due to their $22M video wall [engadget.com] . I made a point of confirming that the agent documented the video wall in their record.

They are not done yet (1)

Tisha_AH (600987) | more than 4 years ago | (#32001812)

Comcast will not rest on it's laurels until it has won the Golden Poo awards for three years running! Then they will place the Golden Poo awards in the corporate lobby.

After three Golden Poo awards they qualify for the Golden Steaming Pile award where the trophy is four feet tall and comes with logos for their letterhead and stickers for all of their trucks.

Of course, those of us who are Comcast customers can suggest that they be given special dispensation and a special award granted before the three years running requirement.

Re:Surprise Surprise! (1)

Miseph (979059) | more than 4 years ago | (#32002176)

Apparently you've not dealt with Charter.

Paying more for less service sucks. Getting even worse customer service also sucks.

I would take Comcast, er, X-Finity, back in a minute.

Awesome! (0)

Anonymous Coward | more than 4 years ago | (#32001096)

Awesome!

Defending Champ (1)

Jaysyn (203771) | more than 4 years ago | (#32001100)

Pretty sure they won it last year too!

Re:Defending Champ (0)

Anonymous Coward | more than 4 years ago | (#32001244)

No...It was AIG
http://consumerist.com/2009/05/worst-company-in-america-aig-wins.html

Re:Defending Champ (1)

LehiNephi (695428) | more than 4 years ago | (#32001632)

Actually, AIG won last year [consumerist.com] , owing to their spectacular performance on the economy, and Countrywide won in 2008 [consumerist.com] . In both cases, though, Comcast was the runner-up.

Re:Defending Champ (1)

Jaysyn (203771) | more than 4 years ago | (#32001822)

Doh!

Still, they are pretty damn horrible.

Re:Defending Champ (1)

Grishnakh (216268) | more than 4 years ago | (#32001836)

I'm surprised Bank of America didn't win it this year. A lot of people in the comments were complaining that BofA wasn't an option in the voting.

Re:Defending Champ (1)

Jaysyn (203771) | more than 4 years ago | (#32001914)

They were, they just didn't make it to the finals. I think either Ticketmaster or Cash4Gold knocked them out. Can't be bothered to look it up though.

Well deserved (5, Informative)

strayant (789108) | more than 4 years ago | (#32001136)

"We'll be there between 8-12, and we'll call you the day of the appointment. If you do not answer this phone call, the appointment will be canceled." - An automated message prior to a service visit from Comcast Yea, CANCELED! So, if I'm on the phone, in the bathroom, or otherwise incapable of answering this idiotic call in a 4-hour bracket, the service is canceled. This has happened to me before, months ago, and I yelled at several people about this to no avail. Today, we actually had a service call for work... answered the phone call, and even after waiting 4 hours, they're still not here. Comcast's only success is ABSOLUTE FAILURE. Someone please take this company away.

Re:Well deserved (-1, Troll)

Anonymous Coward | more than 4 years ago | (#32001226)

CANCELED

CANCELLED

There, fixed it for you.

Re:Well deserved (1)

akmofo (590062) | more than 4 years ago | (#32001452)

Either is correct grammar nazi. http://dictionary.reference.com/browse/cancel [reference.com]

Re:Well deserved (0)

Anonymous Coward | more than 4 years ago | (#32001638)

pwnt, QQ over grammar moar

Re:Well deserved (1)

FF8Jake (929704) | more than 4 years ago | (#32001528)

They are both correct actually. Google it.

Re:Well deserved (1, Interesting)

DWRECK18 (1796294) | more than 4 years ago | (#32001234)

I have to agree with this as well though mine from a different side. Sure the guys showed up on time to my apartment but did little to help me. I have HD Cable and there top tier consumer internet in an APT with probably about 20 lines coming from one box on the outside to the rooms in the complex. The line coming into my apt was old and needed replaced as it wouldn't handle the signal required which I knew since I deal with it in the military. The guy that installed my cable told me to make an apt to have the line changed. So after seeing how bad it was I call and tell them hey the initial installer said i need my line replaced please do it. They proceed to send a guy to test the line and tell me its bad, but wait he cant replace it they need to send another guy. Then they send another guy to replace the line but he can't put it somewhere off of the parking lot when there were two of them so hey lets just leave it lie here where it can be cut. Then they send another guy to fix the breaks that kept happening and he too just fixed the breaks and let it lie there. Finally after 1 initial installer and 3 different techs, I had a 4th tech come and fix the breaks once again and this time run the line where all the other lines were so that it was safe from being cut again. Honestly when I tell you the first time that I need new line run and you send three guys to do it wrong we have issues. Hence another reason I hate comcast and wish I could have something else installed into my apartment.

Re:Well deserved (1)

strayant (789108) | more than 4 years ago | (#32001352)

I'm considering tin cups and a string network. Anything would beat the torture this company puts its customers through.

Re:Well deserved (1)

strayant (789108) | more than 4 years ago | (#32001310)

Oh, AND, a sales rep called me to get me to update/upgrade my home internet service. The call went something like this: "Hi, we'd like to update your service to 16 megabytes down", says the sales lady. "MegaBYTES? Are you sure? Typically this is measured in MEGABITS. That's a difference of about a factor of eight, which is rather important to my decision", I say. "Um, well, I'm not sure. It just says "MG"", she says. "MG? As in Mike Golf?", I reply. "Yep, that's what it says here", she states. "Okay, well, that doesn't really help. Can you please find out whether this is megaBYTES, which is unlikely, or megaBITS. I'm surprised that you don't know this, or the difference between the two!", I exclaim. "I'll have to talk to my boss and get back to you.", she says in a defeated tone... "Okay, please do.", I say. 2 weeks later and still no call back... I am so surprised that this company can still exist. Why are they still making money? Moreover, when in the hell is Verizon going to get FIOS to Baltimore City????

Re:Well deserved (1)

DWRECK18 (1796294) | more than 4 years ago | (#32001630)

Well see stupid me didn't do my homework on their internet connections before I agreed to the higher speed because when I was looking for a better deal the ladies words were well you can get 20 Meg down for $10 more a month, I thought well Ok since I do tend to get more than I need regardless of cost since I can't get the better service. But then I talked to a guy on the phone later to try to get better deals and he said I had 16Meg down which I have to say had me confused. His reasoning was well it depends it is officially 16-20Meg. Needless to say I was highly pissed off since I know you never get the full bandwith your promised but honestly dont give me the BS of well its 20 Meg down and then have someone tell me Well its actually 16 - 20.

Re:Well deserved (0, Troll)

Silentknyght (1042778) | more than 4 years ago | (#32002174)

"We'll be there between 8-12, and we'll call you the day of the appointment. If you do not answer this phone call, the appointment will be canceled." - An automated message prior to a service visit from Comcast Yea, CANCELED! So, if I'm on the phone, in the bathroom, or otherwise incapable of answering this idiotic call in a 4-hour bracket, the service is canceled. This has happened to me before, months ago, and I yelled at several people about this to no avail. Today, we actually had a service call for work... answered the phone call, and even after waiting 4 hours, they're still not here. Comcast's only success is ABSOLUTE FAILURE. Someone please take this company away.

Brush the dust off your geek card and take off your tinfoil hat for a moment and let's have a little thought experiment.

If you're a service tech, you're in a van driving from appointment to appointment, of which you may have a half-dozen or more in a single day. So, in addition to accounting for a variable amount of time to actually get from points A to B to C, you also have to account for the variable amount of time it will take to set up the service. When the rep arrived at my house, he had to not only figure out WTF the previous owner had done to the wires in the house, he had to reconnect a new wire at the box and run about 200 feet of temporary wire around the house and drill a new entry hole through the cinderblock. They're even coming back out to run a whole new, permanent line using a special digger to route it under my driveway, all included with the $100 hook-up fee.

Sure, your 2 minutes of hate makes you feel good and all, but call it what you will, installation takes time and all the complexities are simply not predictable enough to give you an exact time. Or rather, not predictable enough to give you an exact time and to avoid charging you more for the time the techs are just sitting on their thumbs. Either way, you're going to pay in time or money. I pick time. You can now commence with your regularly scheduled hate session.

Well Deserved (0)

Anonymous Coward | more than 4 years ago | (#32001142)

Worst Cable Company Ever!

Billy Madison: (1)

Kraftwerk (629978) | more than 4 years ago | (#32001166)

He called the shit "poop".

Re:Billy Madison: (1)

Theoboley (1226542) | more than 4 years ago | (#32001458)

Dont put it out with your boots, ted

Comcast is fine (2, Insightful)

frozentier (1542099) | more than 4 years ago | (#32001192)

There's no problem with Comcast at all, as long as your internet activities don't reach beyond e-mail and browsing a few web pages every day.

Re:Comcast is fine (0)

Anonymous Coward | more than 4 years ago | (#32001496)

That's funny considering I play WoW, L4D2, and download several 7+GB a week from the Usenet (not to mention my frequent Netflix streaming, my "always on" pandora radio streaming, and the nearly constant downloading from Technet....) and have *yet* to hear a peep from the folks at Comast.

Hell, I am averaging almost 17mbps down on my 12mbps line.

No complaints here. Perhaps you haven't the slightest clue what you are talking about?

Re:Comcast is fine (1)

strayant (789108) | more than 4 years ago | (#32002102)

... and when there's a service interruption? With Comcast's failure it's not about how much throughput you get/need... It's about how frequently things go wrong and how the company handles the situation. Troll or otherwise, I think this was still an important clarification. I cannot even tell you how frequently I have to say the words "let me talk to your manager" with this company's representatives.

Re:Comcast is fine (1)

commodore64_love (1445365) | more than 4 years ago | (#32002160)

Whoever modded you troll lacks a sense of humor.

Either that or works for Comcast, Cox, Time-Warner, or some other cable monopoly.

Almost $800 to watch TV. (5, Informative)

commodore64_love (1445365) | more than 4 years ago | (#32001204)

Yep. Comcast is the worst. They also:

- kick off users for exceeding undefined GB download limits

- sell 25 Mbit/s lines that are actually only 5 Mbit/s - no better than DSL but twice as costly.

- force users to switch to Digital Cable which is incompatible with VCRs or DVRs

- And even if said boxes were compatible, the Digital boxes don't allow the user to tape one show while watching another live.

- Hold a Monopoly and bribe politicians to keep out competitors

- Bought out NBC Universal, so Comcast can censor any anti-comcast dissent from NBC, CNBC, MSNBC, USA, Bravo, Syfy, Telemundo, and so on.

Worst.
Company.
Ever.

Re:Almost $800 to watch TV. (1)

digitalnoise615 (1145903) | more than 4 years ago | (#32001652)

Yep. Comcast is the worst. They also:

- kick off users for exceeding undefined GB download limits

- sell 25 Mbit/s lines that are actually only 5 Mbit/s - no better than DSL but twice as costly.

- force users to switch to Digital Cable which is incompatible with VCRs or DVRs

- And even if said boxes were compatible, the Digital boxes don't allow the user to tape one show while watching another live.

- Hold a Monopoly and bribe politicians to keep out competitors

- Bought out NBC Universal, so Comcast can censor any anti-comcast dissent from NBC, CNBC, MSNBC, USA, Bravo, Syfy, Telemundo, and so on.

Worst. Company. Ever.

Err, no. It's quite well publicized that the download cap is 250GB per month - larger than any other ISP in the US with a cap. I have a 16Mbps line - I average 14Mbps. No, you are not forced to switch to Digital Cable - they are changing their signal in order to put more channels in the same bandwidth - something that customers have been asking for for ages - and to stop people from stealing service. You can put something like 16 SD digital signals in the same bandwidth taken up by one Analog channel. The first two DTA's are free (some areas it's 3), each one after that is $1.99 - and this is National pricing. In my area there are 2 direct competitors to Comcast - including AT&T U-Verse (want to talk about crappy service - AT&T has NEVER been known for it's service, and they're even worse now). And finally Comcast didn't "buy out" NBC - they bought a 51% stake. Yes, that means a voting majority, but that doesn't mean they've "bought them out".

Try getting your facts straight. I've had Comcast for almost 10 years - they've been FAR better than their predecessor in my area (Viacom). They're not perfect, but I've yet to meet a company that is - and I've had far worse experiences with others (here's looking at you, AT&T). Let's face the truth folks - if all, or even the vast majority of Comcast customer's had such horrible experience, they would be hemorrhaging subscribers - but they're not. The fact is, that most customers are happy - they're just not as loud as others.

Re:Almost $800 to watch TV. (1)

danbert8 (1024253) | more than 4 years ago | (#32001778)

Uverse is the only good thing to ever come out of AT&T.

I was originally fearful of getting Uverse, but I get much better internet service than I ever did from Time Warner, and I have no contract and can cancel penalty free anytime. Also, all of my service issues have been handled in a reasonable amount of time.

P.S. FUCK YOU IDLE, why is my comment writing box like 200 pixels wide?

Re:Almost $800 to watch TV. (2, Informative)

commodore64_love (1445365) | more than 4 years ago | (#32001996)

>>>It's quite well publicized that the download cap is 250GB per month

Bzzzz. Prior to 2008, the cap was unknown. Instead users would just get a call: "You are in the top 5% of highest users and we are yanking service." When asked to provide a specific number, Comcast never did. - Then the FCC stepped in and said "no no no" and comcast came-up with the 250GB number, only because they were caught.

.

>>>No, you are not forced to switch to Digital Cable -

I received a notice that I either switches to digital cable (i.e. one free DTV box, plus $5 per month for each additional box), or I will lose all channels above 15.

So yeah I guess technically you're right - I'm nott "forced" to upgrade. I just have no real choice.
.

>>>Try getting your facts straight

My facts are correct. It's just that I don't share your opinion. And that makes you mad. :-)
.

>>>if all, or even the vast majority of Comcast customer's had such horrible experience, they would be hemorrhaging subscribers
>>>

What part of "monopoly" did you not understand? There's noplace to "flee" to.

Re:Almost $800 to watch TV. (4, Informative)

commodore64_love (1445365) | more than 4 years ago | (#32002208)

>>>each one after that is $1.99 - and this is National pricing.

Now this is interesting. First off, how would you know it's "national" pricing? I guess you'd only know that if you worked for Comcast, because your average customer wouldn't have any clue.

Second, you forgot that prices vary from town to town. In my home it costs $63 a month, but in Baltimore the basic Comcast is only $39.99. Likewise, the costs of the DTV boxes vary. The cost might very well be just $2 in Baltimore, but here in the sparsely-populated countryside they are asking $5.

Re:Almost $800 to watch TV. (2, Funny)

Shakrai (717556) | more than 4 years ago | (#32001662)

You do realize that TV isn't a life essential service, right? Ditch cable and get yourself an antenna. OTA is free and high-def. Combine that with the internet (legal and not-so-legal sources) and you'll find that most of your entertainment needs are met.

They only keep raising rates because people keep writing them checks. Cut the cord.

Re:Almost $800 to watch TV. (1)

Grishnakh (216268) | more than 4 years ago | (#32001910)

That's what I did. However, getting internet also requires being a customer of the cable company. Luckily, in my case, that's Cox, not Comcast, but others aren't so lucky. My only other real ISP choice is Qwest, and they're much worse than cable internet.

Re:Almost $800 to watch TV. (1)

commodore64_love (1445365) | more than 4 years ago | (#32002046)

You've been modded funny? Hmmm. Well antenna TV does work here, but internet is either Comcast or slow dialup. Not much of a choice.

By the way I admit bias -

I hate monopolies. Being a pro-choice kind of guy, I don't enjoy Not having choice. There shouldn't be a monopoly.

Re:Almost $800 to watch TV. (1)

commodore64_love (1445365) | more than 4 years ago | (#32002130)

My other bias is that I don't understand people who bend-over and polish the knobs of Corporations or Government politicians.

But then I recall the stories from the slavery era. Some slaves actually LOVED their masters, even though they were mistreated. ----- And of course some wives will insist they love their husbands, even after being beaten.

I suppose loving corporate abuse is the same deal. "Yeah I got fined by Comcast, and they raised my monthly rates from $25 to $70, but I still love 'em. They are a good company."

Thank God I'm not like that.

Re:Almost $800 to watch TV. (1)

Boarder2 (185337) | more than 4 years ago | (#32001692)

- Warn users who use over 250GB of data a month. The limit has been in place for months.
- Sell me 16Mb which I get completely solid speeds at all times during the day, with 3x the upload speed, at the same cost as Qwests fiber service.
- Get the relics off the analog network, which allows them to use their bandwidth better and offer more channels, and more channels in HD.

Beyond that, sure, maybe they're an evil company or whatever, but your facts are skewed and not representative of all experiences in all the markets Comcast exists in.

Maybe it's just me, but I've had nothing but good things to say about Comcast in the Denver metro area. Granted, I've only had to call support twice, and both times it was pretty painful. I don't imagine Qwest is any better, though.

Re:Almost $800 to watch TV. (1)

Grishnakh (216268) | more than 4 years ago | (#32001972)

I had Qwest internet back around 2004, and they were absolutely horrible. Their ISP was MSN, and the reliability was terrible. Their DNS servers were constantly going down. I complained, and they blamed it on me using Linux. I could have used a different ISP, like Speakeasy, but that would have cost a LOT more money. On top of that, you had to have a landline in order to get DSL service.

So when I moved, I just went with Cox and never looked back. Now I have Cox internet, and a cellphone (AT&T), and that's it. No Qwest. Last I heard, Qwest was doing so badly that they were bought out by some little two-bit telecom operation out of Louisiana.

It's Craptastic (literally). (1)

Pinback (80041) | more than 4 years ago | (#32001214)

Unfortunately, as long as Joe Sixpack and Jeb Nascar continue to pay the monthly bill, Comcast isn't going anywhere.

Re:It's Craptastic (literally). (0)

Anonymous Coward | more than 4 years ago | (#32001590)

I'm neither, and I keep paying the (internet) bill.

Why? *Because I have no choice*. Option B is a slow DSL connection from QWest (which, like the other utility monopolies, is not the bastion of customer service or reliability) because I'm not on top of a CO.

The only saving grace is that the last time Comcast screwed up their network and no idea what they were doing, they uncapped my modem (You know ... because that should fix the 20% packet loss issue 2 hops away) ... and left it that way. So ... I pay the basic internet price and get 20Mbit service.

(Posted anon because, well, I happen to like getting that deal and my nic is my name)

comcast sportsnet chicago IS good and only 20% own (1)

Joe The Dragon (967727) | more than 4 years ago | (#32001284)

comcast sportsnet chicago IS good and only 20% owned by comcast.

And it's on DIRECTV as well!!!!

Lending their name to a new verb... (5, Informative)

Takionbrst (1772396) | more than 4 years ago | (#32001288)

In the gaming community, I've noticed a trend where people will drop offline, then reappear, explaining that they'd been "Comcast'd". Take that as you will.

Re:Lending their name to a new verb... (0)

digitalnoise615 (1145903) | more than 4 years ago | (#32001896)

In the gaming community, I've noticed a trend where people will drop offline, then reappear, explaining that they'd been "Comcast'd". Take that as you will.

And yet I find that most of the people I know who say that either: A) Don't actually have Comcast - they just think they do (wireless, dorm, whatever). B) Their PC or Network is shoddy.

Gamers are the worse (I am one, for the record). The first reaction is to blame the ISP when something goes wrong. After working in tech support for a gaming pc manufacturer, I saw this first hand. No one wants to believe that the issue is really because they screwed something up on their system. Yet 90% of the time, that's exactly what the issue would be when I would get the call about "Yeah, I can't get online and F-in Comcast says it's not their issue... stupid F-Ks!". Then come to find out that they hadn't kept their system up to date, and as a result the latest what-have-you nailed them and killed their TCP/IP stack. Then they go "But Comcast should've stopped that!". Can't win for loosing.

Anyhow, 10 Years at this point - and I've not had a single issue with my service. Even when all the BitTorrent crap was going down, I didn't have any problems - neither did anyone I know. All of which leads me to believe that for every "bad" story I hear, there must be far more to it than we know - and there must be far more good stories that we just don't hear about.

2010?? (0)

Anonymous Coward | more than 4 years ago | (#32001292)

WTH? 2010 just started. We have another 7 months for them to sink to new lows, thus setting the bar for oncoming years...

This prize should not represent the oncoming years expected corporate behavior from past customer atrocities!

*This message brought to you by ACME products. Not a division of Disney Co.

I love the commercials.. (1)

EmagGeek (574360) | more than 4 years ago | (#32001308)

.. that make fun of the change to Xfinity.

I have Verizon Fios, and it's great. They don't block port 80. They don't bitch at me if I download a new Linux DVD ISO. I get all the channels I pay for, and their HD is pretty good (although they've ratcheted up the compression since the infamous frame-by-frame comparison to Comcast... *cough*... Xfinity).

The on-demand and DVR functions are what I use the most, and I'm generally happy with the service.

Then again, for $200/month, I expect to be happy.

Customer for ten years... (1)

vjlen (187941) | more than 4 years ago | (#32001316)

...and still count the problems I've had with them on one hand, including the massive @Home outage.

Meanwhile, I love the 20Mbps connection that's more reliable that most of my client's DSL and T1 lines. And two years ago they rolled a truck to fix a problem caused by a repair crew working on a different issue about 45 minutes after my phone call.

Re:Customer for ten years... (0)

Anonymous Coward | more than 4 years ago | (#32001486)

...and still count the problems I've had with them on one hand, including the massive @Home outage.

Just how many fingers do you have on one hand?

Re:Customer for ten years... (0)

Anonymous Coward | more than 4 years ago | (#32001628)

Had Comcast for over ten years too. No problems with the technical service, but their rates are financial rape.

AT&T U-verse is so much better :)

Re:Customer for ten years... (1)

EmagGeek (574360) | more than 4 years ago | (#32001956)

Oooh! OOO!!! I know!!

You're a MILLIPEDE!

What do I win, Alex?

Comcast Here Is My List of Ideas to be better. (2, Insightful)

Joe The Dragon (967727) | more than 4 years ago | (#32001394)

Comcast Here Is My List of Ideas to be better.

Lower your prices not that much a but a little bit (The box rent part is the real bad part)

Don't mess up csn chicago with the nbc take over. But keep up with VS takeing our feed in the playoffs. Also can we get nhl extra in HD next year?

also open CSN / bears VOD to dish, directv , wow. rcn, and u-verse.

VS ALT HD ALL SYSTEMS

Put CSN + back on the DTA's. Why not use INFO SD mirror of INFO HD / CSN + HD and make CLTV full time?

WOW can have CSN, CSN + and CSN + 2 on analog so why not on a DTA on comcast?

Good job with letting others have CLTV

add CLTV HD or at least put in on INFO HD / CSN + HD

NEXT TIME CSN + 2 HD and not just make it sd only

Put speed in starter for the full Chicago area why is part in starter and part in sports pack?

also why is fox movie in the sports pack?

Let all other systems have the Chicago Wolves games that are cocmast only at this time.

have a guild that does not look like crap on a HD tv.

Mirror the HD channels to the same number as SD.

and one last thing LAY OFF ON THE HD compression!

Re:Comcast Here Is My List of Ideas to be better. (1)

vjlen (187941) | more than 4 years ago | (#32001438)

The impending digital conversion going through the Chicagoland area will fix alot of issues. They still have too much analog clogging up the wire.

Rumor is the Wolves may go to WPWR full-time next season!

Net Neutrality (4, Insightful)

onyxruby (118189) | more than 4 years ago | (#32001504)

For their fight against Net Neutrality alone they deserve the worst company in America award. Anyone that fights against a principal freedom, and takes that freedom away from the public deserves to be held in contempt. No amount of customer service friendliness can ever undo that damage, and that's what Comcast just doesn't get.

Re:Net Neutrality (1)

digitalnoise615 (1145903) | more than 4 years ago | (#32001968)

For their fight against Net Neutrality alone they deserve the worst company in America award. Anyone that fights against a principal freedom, and takes that freedom away from the public deserves to be held in contempt. No amount of customer service friendliness can ever undo that damage, and that's what Comcast just doesn't get.

Right, because the FCC should be allowed to enforce a "guideline" as a rule, when they aren't empowered by Congress to do so...

Really, that's what Comcast's suit was about. Making the FCC understand that they cannot enforce something that hasn't gone through the rule-making process. If the FCC goes back to the table, and goes through the legitimate process, I'm sure Comcast will piss and moan and try to fight it - they have to, they have shareholders - but in the end, if it's upheld, they will obey.

Comcast is xfinity (1)

ticklemeozmo (595926) | more than 4 years ago | (#32001520)

With all the stupid rubes in America, this does no good. Since their rebrand to Xfinity, idiots (and you wouldn't believe the amount of them) think it's a different company.

ATT Uverse (0)

Anonymous Coward | more than 4 years ago | (#32001526)

Go ATT Uverse... much better service IMO

As a former employee... (5, Informative)

Lumpy (12016) | more than 4 years ago | (#32001538)

They are actually proud of this. We used to have meetings on how to screw the customer or limit service calls. The forced digital rollout of the lower channels is the holy grail. if they can force everyone to have to have QAM tuners, then they can force encrypted QAM and simply never do a disconnect again. This will allow them to lay off 90% of the workforce and the last 10% stay as contractors.

Did not pay your bill? box deactivated and you no longer have cable tv. no need to roll a truck.

and yes they ARE working on that.

Re:As a former employee... (2, Insightful)

fred fleenblat (463628) | more than 4 years ago | (#32001796)

i'm not disputing how evil comcast is or isn't, but why are you talking like it's some evil conspiracy for them to stop serving non-paying customers?

both dish and echostar will disconnect you. also any cell phone carrier, ISP, the electric or gas company. good luck getting groceries or clothes w/o paying for them.

Re:As a former employee... (1)

Grishnakh (216268) | more than 4 years ago | (#32002028)

both dish and echostar will disconnect you. also any cell phone carrier, ISP, the electric or gas company. good luck getting groceries or clothes w/o paying for them.

Actually, in parts of the northeast, it's illegal for the gas company to disconnect non-paying customers during the winter, as they'll freeze to death.

You can get groceries for free with food stamps or many local churches, and you can get clothes for nearly free from goodwill or salvation army.

But yeah, I don't see the problem with disconnecting non-paying cable TV customers. The problem is when they try to squeeze and screw over the paying customers.

Re:As a former employee... (4, Informative)

Lumpy (12016) | more than 4 years ago | (#32002052)

I'm not. Im talking like they want to encrypt everything to not have any labor costs.

not to lower your bill, but to increase dramatically profit margins while eliminating the nasty evil scumbags that have their own DVR. Oh and gain back the charge per tv in the home they used to enjoy.

Cable box on each TV with it's $5.00 a month charge.. suddenly they have the per TV fee back.

Re:As a former employee... (2, Informative)

Anonymous Coward | more than 4 years ago | (#32001900)

Honestly this would be a blessing. I contacted comast two months before I was scheduled to deploy for the Air Force. They day of the scheduled termination my cable and internet quit working...

2 months layter they were still BILLING ME because they "couldn't" stop billing me until some lazy sub-contractor got to my apartment building and physically disconnected the cables. It took 2 calls to customer support, and billing, and finally a letter to the BBB to get them to stop billing me and refund the money.

E.S.A.D. Comcast.

Congratulations (0)

Anonymous Coward | more than 4 years ago | (#32001592)

Couldn't have gone to a more deserving company. Comcast spared no effort at inconveniencing me at every turn when I was their customer, which was only because I had no other internet options beyond dial-up.

This is why choice is so important. Without choice, USA *IS* Soviet Russia.

Go fuck yourselves Comcast.

I beg to differ (1)

jmickle (941634) | more than 4 years ago | (#32001616)

I would have to say Sallie Mae first for the golden poo Then comcast and then Charter Communications

Do they not consider DirecTV to be a company? (1)

FuegoFuerte (247200) | more than 4 years ago | (#32001814)

Are they not considering DirecTV to be a company? I don't see any possible way Comcast could take this award over DirecTV. Since I switched to Comcast, they have been straight forward with their billing, I get what I pay for, and if my gear craps out on a Friday night I can get it changed out on Saturday. I'm failing to see what's so terrible about them.

My switch was:
Qwest DSL (1.5Mb, ~$40/month)
DirecTV (~$70/month)
Total: ~$110/month

To:
Comcast internet service (22 down, 5 up, typically measures out to 30+ down and 15+ up) (~$68/month)
Comcast limited cable (channels 2-30, as I was hardly watching TV) (~$15/month)
Total price: ~$83/month

Also, DirecTV had the absolute worst customer service I've ever experienced, while Comcast's has honestly been pretty good.

I recommend Comcast (2, Funny)

Athens101 (815168) | more than 4 years ago | (#32001872)

They are rather secure [anotherrandomday.com] .

Comcast Chicago sucks and has been that way for a (1)

Joe The Dragon (967727) | more than 4 years ago | (#32001908)

Comcast Chicago sucks and has been that way for a long time.

As starting about 3-4 years ago they moved stuff for analog to digital and forced you to get cable box at $5+ /m each.

Round 1 was analog turn off city of Chicago.

1.5? was out side of city moving analog stuff to higher level digital with way less analog trun off.

For align time they have locked in CLTV
at least now it's open to any system.

Now they need to open up the Chicago wolves as well. (all games not just a few on WPWR)

As late as last year they had sci-fi in the high tear digital at the same time when other comcast systems had it in analog / starter.

they also put speed in sports pack as well. Other systems have in starter / analog.

Over priced HD and HD DVR boxes $16+ per tv? + higher base rates then Directv?

So richly deserved! (0)

Anonymous Coward | more than 4 years ago | (#32002048)

Almost no other company in the history of the world has ever so richly deserved the bestowal of the great and glorious Golden Poo Award!

Congratulations Comcraptic! You worked very hard to achieve your utterly disgusting record.

Snort! (3, Funny)

MarkGriz (520778) | more than 4 years ago | (#32002172)

When asked for a comment, a spokesperson replied "We don't care. We don't have to. We're the cable company *snort*"

REALLY Consumerist? REALLY? (0)

Anonymous Coward | more than 4 years ago | (#32002224)

OK granted Comcast is horrible and I will never buy service from them, but The Worst Company in America? Has no one heard of Monsanto?

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