crimeandpunishment writes "After years of poor service and poor reception, years of hoping the cable guy shows up sometime within that four-hour window, years of constant price increases ... it may be payback time for cable customers. Cable TV companies are trying to treat customers better. Considering the industry has long had some of the worst customer satsfaction ratings of any industry, it may take a while to overcome that reputation. But they'd better succeed. Cable customers are switching to satellite and phone companies in droves. According to industry research, cable companies lost five million video customers from 2006 to 2009."