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Man Emails AT&T's CEO, Gets Threatened With C&D Order

timothy posted more than 4 years ago | from the better-than-a-d-&-c-order dept.

Communications 306

An anonymous reader writes "After its recent bait and switch, AT&T went ahead and threatened someone emailing the company CEO about customer service concerns, namely with a query about tethering and eligibility rates. The email author also put up a voicemail recording of the company's response and how he managed to contact the CEO in the first place — through The Consumerist." As Engadget notes (as does the complaining customer's updated page), AT&T did at least offer an apology for the threat of legal action, which the company says was unauthorized.

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306 comments

Having to choose between AT&T and Comcast (4, Insightful)

Anonymous Coward | more than 4 years ago | (#32451790)

is like trying to decide whether you'd prefer to have cancer or AIDS.

Re:Having to choose between AT&T and Comcast (5, Informative)

Beelzebud (1361137) | more than 4 years ago | (#32451810)

Or if you live in an area like me, it's Comcast cable, or nothing else. There is no choice.

It always annoys me to no end when I have to call their dismal tech support line, and am greeted with "Thank you for choosing Comcast!"....

Re:Having to choose between AT&T and Comcast (0)

Anonymous Coward | more than 4 years ago | (#32451852)

So which is it, cancer or AIDS?

Re:Having to choose between AT&T and Comcast (2, Funny)

Foobar of Borg (690622) | more than 4 years ago | (#32452100)

yes

Re:Having to choose between AT&T and Comcast (2, Insightful)

davester666 (731373) | more than 4 years ago | (#32452008)

Well, you did choose Comcast over watching the paint on your walls dry. Now doesn't that make you feel better?

Re:Having to choose between AT&T and Comcast (4, Insightful)

peragrin (659227) | more than 4 years ago | (#32452172)

I don't know I would rather watch paint dry and grass grow rather than watch idol, or dancing with egos.

Re:Having to choose between AT&T and Comcast (0)

Anonymous Coward | more than 4 years ago | (#32452528)

... but you don't need comcast to see either of those, they waste perfectly good over-the-air bandwidth on that.

Re:Having to choose between AT&T and Comcast (4, Interesting)

swb (14022) | more than 4 years ago | (#32452816)

Is Comcast that bad?

I recently switched and have been happy. I got 12/2 business class with 5 static IPs for $69/month, free installation and it was all up and working within FOUR DAYS OF ORDERING.

Performance has been great, and it beats the shit out of the 1.5 I was stuck with on DSL forever.

Re:Having to choose between AT&T and Comcast (2, Interesting)

NicknamesAreStupid (1040118) | more than 4 years ago | (#32452164)

Completely untrue and an insult to medicine. It is actually like choosing to live under Hilter or Stalin.

Re:Having to choose between AT&T and Comcast (0)

drachenstern (160456) | more than 4 years ago | (#32452184)

I would choose Stalin. I hear he was a froody dood.

Re:Having to choose between AT&T and Comcast (2, Funny)

drachenstern (160456) | more than 4 years ago | (#32452190)

No, you die!

I choose cancer...

Re:Having to choose between AT&T and Comcast (0)

Anonymous Coward | more than 4 years ago | (#32452472)

I choose cancerAIDS

Re:Having to choose between AT&T and Comcast (2, Informative)

moxley (895517) | more than 4 years ago | (#32452624)

Honestly,

Comcast is better than most in the US, IMO.

I find Comcast's internet offerings to be the best option in all the areas I've lived where Comcast operates, far faster and more reliable than Time Warner or Adelphia. I download a lot of binaries and torrents and never had a problem - and I have 22/8 to the home, and 50/10 for my office - both of which I get (and then some) consistently in real world testing...The other services I have used and seen didn't have those speeds, and weren't as reliable.

I dislike some of Comcast's politics in the past, their support of "Partnership for a Drug-Free America," etc, as well as the cost of their TV services and some of the unclear undefined policies they used to have - but they have changed those.

Re:Having to choose between AT&T and Comcast (5, Informative)

Xyrus (755017) | more than 4 years ago | (#32452870)

Looks like the old slogan is still true: "AT&T. We don't care. We don't have to."

suop (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#32451794)

sup

Fuck it. (2, Insightful)

Anonymous Coward | more than 4 years ago | (#32451814)

Fuck AT&T. Go Android.

Re:Fuck it. (3, Informative)

Lunix Nutcase (1092239) | more than 4 years ago | (#32451836)

Fuck AT&T. Go Android.

You mean except for the fact that AT&T has Android phones?

Re:Fuck it. (1)

Kenja (541830) | more than 4 years ago | (#32451870)

Since when? Nothing listed on their phones page, or anywhere else.

Re:Fuck it. (1)

Lunix Nutcase (1092239) | more than 4 years ago | (#32451904)

Since a while? I found this [att.com] in 2 seconds by googling "at&t android phones".

Re:Fuck it. (1)

Kenja (541830) | more than 4 years ago | (#32451990)

So there is. Pity its such a crap phone. Stuck with Droid 1.5 due to some proprietary facebook/twitter client that the entire phone is centered around.

Re:Fuck it. (1)

Lunix Nutcase (1092239) | more than 4 years ago | (#32452020)

Oh it's well-known that AT&T's Android phones are some of the weakest out there.

Re:Fuck it. (3, Informative)

Beyond_GoodandEvil (769135) | more than 4 years ago | (#32452076)

Oh it's well-known that AT&T's Android phones are some of the weakest out there.
Oh, it's worse than that. The backflip has signed boot loaders so you can't really upgrade the Android version if you wanted to.

Re:Fuck it. (1)

Kenja (541830) | more than 4 years ago | (#32452126)

And it seems that you cant install apps directly using an AT&T android phone. And they replaced all the google search features with yahoo...

Was almost tempted there for a moment.

Indeed, it is like AT&T doesn't have Android p (1)

Technomancer (51963) | more than 4 years ago | (#32452298)

Because Motorola Backflip they have is such a lame excuse for a phone that it doesn't count.
I doubt this will change significantly while they have iPhone exclusivity.
And if they will ever have any good phone they will definitely spoil it with installing their AT&T crapware. If anyone thinks that preloaded software on PCs is bad, they have never seen crap that AT&T installs on their phones.

Re:Indeed, it is like AT&T doesn't have Androi (3, Informative)

HeronBlademaster (1079477) | more than 4 years ago | (#32452966)

If anyone thinks that preloaded software on PCs is bad, they have never seen crap that AT&T installs on their phones.

The thing that bothered me most about my last phone (a Samsung w580i) was not the shareware-like games and other apps they preinstalled on it, it was that the web browser is accessible from a easy-to-bump button on the keypad, and the phone doesn't bother asking you "are you sure you want to spend $0.01 per KB to access an auto-refreshing webpage?" when the button somehow gets bumped in your pocket.

The phone also includes several "password-lock this program" settings, but the web browser is not one of the things that can be locked.

They can disable data on your line, which solves the problem, except then you can't send or receive MMS messages (even if you have the "unlimited picture and text messaging" package which includes unlimited MMS messages).

So you're hosed either way.

At least the iPhone doesn't come with any pre-loaded AT&T software - they don't even bundle the quite handy myWireless app or the equally handy (from AT&T's perspective) "Mark the Spot" app, both of which I would not have objected to them bundling at all. I guess I'm saying Apple has done quite well at keeping AT&T from digging their claws too deep.

Re:Fuck it. (1)

nextekcarl (1402899) | more than 4 years ago | (#32452258)

T-Mobile seems to be right there with them. My contract's up and I want to jump ship to get an Incredible but I have to get paid on some work I did for a friend first... Grrrrr. Friends. Can't live with them (sometimes), wouldn't want to live without them (sometimes).

Re:Fuck it. (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#32452580)

T-Mobile seems to be right there with them. My contract's up and I want to jump ship to get an Incredible but I have to get paid on some work I did for a friend first... Grrrrr. Friends. Can't live with them (sometimes), wouldn't want to live without them (sometimes).

it isn't your friend's fault that you're a people-pleaser and a pushover. if money is a problem require it up-front. if you decide not to require it up-front as a favor to them then take responsibility for your decision to offer that instead of blaming them for taking you up on your offer. simplicity itself and also why i don't have these problems.

Re:Fuck it. (1)

virtualXTC (609488) | more than 4 years ago | (#32452602)

T-mobile seems fine in the north-east. Though if you live in the south you can just get a flash a Motorola Droid and switch metro pcs for the cheapest monthly rates.

Re:Fuck it. (1)

nextekcarl (1402899) | more than 4 years ago | (#32452642)

I'm in the North-west. They aren't terrible in coverage, but not great, either. Wait, isn't the Motorola Droid CDMA?

Re:Fuck it. (1)

virtualXTC (609488) | more than 4 years ago | (#32452936)

Yes, and that it works on metro pcs [droidforums.net] shocked me too.

Re:Fuck it. (1)

inpher (1788434) | more than 4 years ago | (#32451942)

Try here then: AT&T Android [att.com] .

Re:Fuck it. (0)

Anonymous Coward | more than 4 years ago | (#32452980)

Fuck Android and their half-assed "open source" development.

Go MeeGo!

In related news... (5, Funny)

Sepultura (150245) | more than 4 years ago | (#32451824)

Steve Jobs says, "You can do that?"

Re:In related news... (5, Informative)

xTantrum (919048) | more than 4 years ago | (#32451938)

You hear the one about the unemployed man about to jail time for complaining to his senator? [huffingtonpost.com] classic.

Re:In related news... (4, Insightful)

Low Ranked Craig (1327799) | more than 4 years ago | (#32452192)

Seems more and more like the country is being run by Emperor Palpatine, Darth Vader with Grand Moff Tarkin tightening his grip.

These elitist assholes need to be slapped upside the head with the constitution, and the bozos on the grand jury that handed down the indictment need full frontal lobotomies. I guess I should be waiting for a knock on the door for the previous statement...

Re:In related news... (4, Interesting)

je ne sais quoi (987177) | more than 4 years ago | (#32452516)

On the other hand, the political climate in the U.S. is becoming unstable. Just off the top of my head, in the last couple of years we've had a security guard at the holocaust museum gunned down by a white supremicist holocaust denier, a guy flew his plane into an IRS building because he didn't want to pay his taxes and a christian militia that was allegedly planning on murdering police officers. This is to say nothing about the people screaming threats at e.g., Obama, at conservative/tea party rallies. I was just in eastern TN last weekend and saw a bumper sticker on a traffic light box that read, "Secession before socialism." I'm glad that the FBI is checking up on these things, because I have no desire to see any assassinations in this country. We heard one side of this story, until we know the whole story in the court case, I will reserve judgment.

I'm certainly not for AT&T sending C&D orders because people are e-mailing them rants, but I am tired of the minority of people in this country who think they can hold the entire country hostage to their will through threats, imaginary or real. I'm also tired of hearing of people espousing sedition.

Re:In related news... (-1, Troll)

Majik Sheff (930627) | more than 4 years ago | (#32452552)

>>people screaming threats at e.g., Obama, at conservative/tea party rallies

[citation needed]

Re:In related news... (3, Informative)

je ne sais quoi (987177) | more than 4 years ago | (#32452744)

Right here. [youtube.com]

Re:In related news... (2, Insightful)

Shakrai (717556) | more than 4 years ago | (#32452796)

I was just in eastern TN last weekend and saw a bumper sticker on a traffic light box that read, "Secession before socialism." I'm glad that the FBI is checking up on these things, because I have no desire to see any assassinations in this country.

Wow, the nerve of that person to exercise his 1st amendment rights by having a bumper sticker that you might not agree with. Pray tell, what does such a bumper sticker have to do with assassinations?

I'm also tired of hearing of people espousing sedition.

This country was founded on sedition.

Re:In related news... (1)

StikyPad (445176) | more than 4 years ago | (#32452706)

I'd rather have a full bottle in front of me.

Don't you dare ever... (1)

Nick Driver (238034) | more than 4 years ago | (#32452900)

...tell the Emperor that his new clothes are fake and that he's actually stark raving naked or you will get your head chopped off.

Re:In related news... (1)

Mike Van Pelt (32582) | more than 4 years ago | (#32452368)

But... but... but...

This can't happen. The One is President. It's all fluffy bunnies, rainbows, and unicorns now. Hope. Change.

Isn't it?

</sarcasm>

Re:In related news... (0)

Anonymous Coward | more than 4 years ago | (#32452402)

Dicks will still be dicks no matter who's in power.

Unless... [wordpress.com]

Actually, the fluffy bunnies, rainbows (2, Funny)

ClosedSource (238333) | more than 4 years ago | (#32452682)

and unicorns got blown away in the wind. They just don't make straw objects like they used to.

Re:In related news... (1)

interval1066 (668936) | more than 4 years ago | (#32452482)

You hear the one about the unemployed man about to jail time for complaining to his senator? classic.

If its in the Huffington Post it must be about a republican senator... Oh look! It is. Well, its only natural, democrat lawmakers never do anything wrong; http://www.time.com/time/nation/article/0,8599,1865781,00.html [time.com]

Re:In related news... (1)

Jedi Alec (258881) | more than 4 years ago | (#32452632)

But! But! The other kid jumped off the bridge too!

Will you americans grow the fuck up?

No, it was a republic senator (1)

ClosedSource (238333) | more than 4 years ago | (#32452722)

I grow weary hearing "democrat party" instead of the proper phrase "democratic party". Of course, it's members of the republic party who are at fault.

Re:In related news... (1)

Macrat (638047) | more than 4 years ago | (#32452584)

www.huffingtonpost.com

No link to a RELIABLE news source?

Re:In related news... (1)

nomadic (141991) | more than 4 years ago | (#32452728)

Complaining to his Senator with a bunch of emails where he used a fake name. Still stupid, but the emails alone aren't putting him in jail.

Re:In related news... (1)

omega_dk (1090143) | more than 4 years ago | (#32452994)

Not his senator, actually. He's from PA and the senator was from KY. (Not that that makes it any less ridiculous)

at least he gets free food in jail! (1)

Joe The Dragon (967727) | more than 4 years ago | (#32452850)

at least he gets free food in jail!

Winders makes you into stupid winbreds (-1, Troll)

Anonymous Coward | more than 4 years ago | (#32451826)

Winders XP? What does the XP mean? eXtra Poopy? I imagine a bunch of you winbreds are going to mod me down.

even kids know better... (0)

Anonymous Coward | more than 4 years ago | (#32451840)

AT&T needs to take the hint. http://www.youtube.com/watch?v=7qb0vquRcys

bottom line is (4, Insightful)

Dyinobal (1427207) | more than 4 years ago | (#32451888)

Bottom line is you can't do anything all you can do is if you don't like they way they run business is to cancel your service with them. America is for the corporations now after all they paid for it.

How is it bait & switch (4, Insightful)

PatHMV (701344) | more than 4 years ago | (#32451900)

I continue to fail to see how it is "bait & switch" when a company decides to stop offering one plan, after several years, and change to offering a different pricing plan that it thinks will better meet its and its consumers needs. No contract you ever signed with them guaranteed that you would ALWAYS be able to buy unlimited access at $30. They never guaranteed that unlimited access at $30 would be available forever. Me, I've been using my iPhone pretty extensively for almost 2 years now, and I've run up a grand total of 3.8 GB. That's 2GB a year for me, and AT&T's service will now be $5 per month less and give me 2GB per month. I'm coming out ahead of the game here. I'm glad AT&T has decided to change their plan to charge me less for the same amount of service that I am actually consuming now. AND they've announced this change just before release of the new iPhone version. That's the exact opposite of bait & switch. "Hey, folks, before you sign a new 2 year contract to get the new iPhone, we're telling you about this new service terms that you'll be signing up for, so you can make an informed decision." That's truth-in-advertising, not bait & switch.

Re:How is it bait & switch (5, Insightful)

Totenglocke (1291680) | more than 4 years ago | (#32451994)

It's bait and switch because they advertised $15 / month for 250 MB and $30 / month of "unlimited" (5 GB) for the iPad - you know, that same iPad that's only been on sale (well, with 3G) for about a month. AT&T advertised that you will have no contract, can change your plan at any time (go up, down, or no data all together) at no charge, and that you can have unlimited data on your iPad to watch all the Netflix, browsing, apps, etc you could want. So yes, telling a customer X to get them to buy a product and then just a couple weeks later making changes that make it impossible for the customer to use what they bought under the terms with which they purchased it, is a bait and switch.

Re:How is it bait & switch (5, Insightful)

calmofthestorm (1344385) | more than 4 years ago | (#32452024)

Current customers are grandfathered in and can continue to receive what they signed up for. For now.

I agree that changing things after a month or two is pretty crappy, but I guess on some level no-contract is a two-way street.

Re:How is it bait & switch (1)

Totenglocke (1291680) | more than 4 years ago | (#32452272)

Current customers get to keep unlimited data for $30 / month as long as they never change their plan. If they take advantage of the iPad's no contract feature and go down to the lower data plan or cancel it all together for a month (say going out of the country), they then lose the ability to get unlimited data.

Re:How is it bait & switch (1)

Rogerborg (306625) | more than 4 years ago | (#32452906)

Current customers are grandfathered in and can continue to receive what they signed up for.

Say, by any chance did they sign up for an "unlimited" plan with a "reasonable use" caveat? You know, it's "unlimited" up until you hit the limit, which is entirely up to AT&T and not guaranteed by the contract. So it's 5GB this month. Next month it's 3GB. Then 1GB. Then you're a filthy resource hogging parasite if you use your "unlimited" connection to download a couple of email headers, and AT&T exercise their reserved right to terminate your contract. That sort of plan?

Re:How is it bait & switch (1)

Lunix Nutcase (1092239) | more than 4 years ago | (#32452984)

Unlimited has never really meant unlimited transfer amounts. It was also about having unlimited access.

Re:How is it bait & switch (1)

calmofthestorm (1344385) | more than 4 years ago | (#32453030)

Personally I like the t-mobile plan. It's advertised not as "unlimited" but as "no overage". You get up to 5 GB and then they reserve the right to throttle.

Of course, throttling ranges from reasonable QoS stuff to Comcast's "throttling" torrents to less than 1 kbps, but even so I like the guarantee that I won't get slapped with extra fees.

My main complaint isn't the caps, but the misleading advertising surrounding them. Having unlimited access isn't the world's best idea for obvious reasons from game theory. Of course, I do worry about how much the lack of net neutrality and static bandwidth caps are going to hold back innovation in the coming decade.

Re:How is it bait & switch (1)

Snowhare (263311) | more than 4 years ago | (#32452998)

Up until an hour or two ago (it is now 5pm in California), the Apple store listed the iPad as having the $30/month unlimited plan available if you bought one - period. About four hours ago AT&T stated on their Facebook account that you could (1) Only get the $30/month plan if you activated it before June 7th, and (2) You had to have the physical device to activate. That would mean *EVERYONE* who bought a 3G iPad via the Apple store during the last week or two and hasn't yet received it would have been sold a device under the false promise of being able to subscribe to the unlimited data plan : The very definition of 'Bait & Switch'.

I lodged a complaint with the FTC via their web site and posted that I had done so to AT&T's Facebook page a couple of hours ago and advised others to do the same.

Magically,just hours later, if you go to Apple's store right now it clearly states that if you buy an iPad by June 6th, you *WILL* be eligible for the $30/month unlimited plan - in contradiction to AT&T's previous clear statements on it only a few hours ago.

Which probably means *someone* at AT&T blinked in the face of facing legal charges of a blatant bait and switch by the company.

Re:How is it bait & switch (2, Insightful)

Lunix Nutcase (1092239) | more than 4 years ago | (#32452170)

AT&T advertised that you will have no contract

And thus in the absence of a contract they had no legal obligations to maintain these terms. If you wanted a guarantee things maybe you should have had them written down in a legally binding document (aka a contract)?

Re:How is it bait & switch (1)

Totenglocke (1291680) | more than 4 years ago | (#32452312)

You're using two different usages of the term "contract". Just because there is no "contract" requiring you to pay $X for Y service for Z months doesn't mean that there isn't a "contract" that you have the ability to choose from 3 plans (no data, limited data, or unlimited data) from month to month and you can change which option you pick each month with no penalty.

Re:How is it bait & switch (1)

Lunix Nutcase (1092239) | more than 4 years ago | (#32452354)

Just because there is no "contract" requiring you to pay $X for Y service for Z months doesn't mean that there isn't a "contract" that you have the ability to choose from 3 plans (no data, limited data, or unlimited data) from month to month and you can change which option you pick each month with no penalty.

In what way was a contract established if you hadn't even bought the product?

Re:How is it bait & switch (0)

Anonymous Coward | more than 4 years ago | (#32452570)

Just because there is no "contract" requiring you to pay $X for Y service for Z months doesn't mean that there isn't a "contract" that you have the ability to choose from 3 plans (no data, limited data, or unlimited data) from month to month and you can change which option you pick each month with no penalty.

In what way do you have a contract which guarantees those terms? Because they happened to offer such a deal at some point in the past? AT&T isn't obligated to offer such a deal in perpetuity nor that they can't add additional terms to the deal.

Re:How is it bait & switch (0)

Anonymous Coward | more than 4 years ago | (#32452934)

There can still be bait and switch even if there's no contract. These contract features were advertised to sell ipads. If you bought one, but haven't signed up for a data plan yet, you're screwed.

Bait and switch is a scam whether there's a contract or not. Actually, bat and switch is a scam precisely because there is no contract. If there was a contract, you could recover under contract law without alleging fraud.

Re:How is it bait & switch (1)

ClosedSource (238333) | more than 4 years ago | (#32452970)

Being guilty of "bait and switch" doesn't require a contract or even a purchase. It's fraud on its face.

Re:How is it bait & switch (1)

rickb928 (945187) | more than 4 years ago | (#32452148)

My lunch partner used 5.5GB last month. Many podcasts, a few higher quality videos, and swapping a lot of music in and out. Same the month before.

You are not using your iPhone very extensively, relatively speaking.

And he's grandfathered in for now. They could change their terms and soft cap him.

Re:How is it bait & switch (1)

ClosedSource (238333) | more than 4 years ago | (#32452886)

To advertise a per month price that only lasts a single month is inherently misleading because such an offer assumes a multiple-month scenario. AT&T did this to try get people to decide on buying a device and hoping that once the decision is made and the customer has gone to the trouble of going to the store and the phone is in their bag they'll reluctantly agree to the new price.

A company the size of AT&T doesn't turn on a dime. The change in policy was most likely planned well in advance and doesn't in any way reflect a desire to better meet its consumer's needs.

Man Emails AT&T's CEO, Gets Threatened With C& (-1, Redundant)

thedogcow (694111) | more than 4 years ago | (#32451940)

Is this site about Unix?
Man Emails AT&T's CEO, Gets Threatened With C&D Order" gets me nowhere.
> Man Emails AT&T's CEO, Gets Threatened With C&D Order
[1] 346
[2] 347
-bash: Ts CEO, Gets Threatened With C&D Order

Man Emails AT&Ts: command not found
-bash: D: command not found
[2]+ Exit 127 T's CEO, Gets Threatened With C&D Order

Man Emails AT&T's CEO, Gets Threatened With C
Home:$ No manual entry for Emails
No manual entry for AT

Flash... (4, Insightful)

mikeskup (1337) | more than 4 years ago | (#32451944)

[Flash 9 is required to listen to audio.]14,323 plays

Grrrrrrrrrrrr

Re:Flash... (3, Funny)

Kitkoan (1719118) | more than 4 years ago | (#32452118)

[Flash 9 is required to listen to audio.]14,323 plays

Grrrrrrrrrrrr

AT&T doesn't want it's iPhone and iPad users from hearing that message.

re AT&T (1, Informative)

freddieb (537771) | more than 4 years ago | (#32452044)

AT&T is a far cry from the original company (before the Carterphone Decision and the breakup). The company was a national treasure in those days. The customer service (free phones, free replacement phones, the best in the world quality, etc). Bell Labs was the foundation for much of what we have today. It is sad they have disgraced the name. I get 3 to 4 solicitation calls from them each week. The people are probably contractors (they can barely speak english). They will say anything to get you to upgrade your phone/internet, etc. What a mess.

Re:re AT&T (2, Interesting)

samkass (174571) | more than 4 years ago | (#32452224)

And you'd still be getting those same free rotary-dial phones today to hook up when/if they felt like it, and still need permission from them for each device you connected to your POTS line, once that device type had been cleared with AT&T.

Re:re AT&T (1)

Kozar_The_Malignant (738483) | more than 4 years ago | (#32452382)

and still need permission from them for each device you connected to your POTS line, once that device type had been cleared with AT&T.

Not only permission, but you get to pay for that connection, monthly, forever. And yes, they had phone police who checked.

Re:re AT&T (1)

ClosedSource (238333) | more than 4 years ago | (#32453032)

Actually, the introduction of touch-tone phones preceded the break-up of AT&T by over a decade.

Re:re AT&T (1)

jackspenn (682188) | more than 4 years ago | (#32452324)

Bell Labs isn't part of AT&T (or is it at&t?), whatever.

With things like MOSFET, C, TTL, UNIX, C++, CDMA, etc. it's like Bell Labs made the greatest stuff to come out of New Jersey from the invention of the light bulb up until Bon Jovi.

Re:re AT&T (1)

sauge (930823) | more than 4 years ago | (#32452518)

Bell Labs is long gone. Lucent bought it a while ago and it's pretty much dismantled for lack of immediate profitability. A problem with a lot of research these days. At least we have open source.

Re:re AT&T (1)

mirix (1649853) | more than 4 years ago | (#32452548)

When ma Bell got split up, Bell labs got stuck under Western Electric (AT&T's manufacturing arm) under the name "AT&T technologies", which was still under what was left of AT&T.
In the mid 90's this got spun off to "Lucent Technologies", so it was then independent.

Then about 5 years ago It got bought out by the French telco "Alcatel", becoming "Alcatel-Lucent".

Transistors, UNIX and C. What more can a guy ask for.

Re:re AT&T (2, Insightful)

mirix (1649853) | more than 4 years ago | (#32452414)

The phones were leased, not free. You didn't own it at all. That's why they were built like brick shithouses and only changed design a couple times in a century.

ROFLMAO! (1)

U8MyData (1281010) | more than 4 years ago | (#32452046)

Beautiful!

Unauthorized (5, Insightful)

SilverHatHacker (1381259) | more than 4 years ago | (#32452096)

It worries me slightly that someone would send out a letter threatening legal action without even considering whether or not they had the authority to do that.
Every day I try to be a little more cynical, but I can't keep up.

Did you read his email? It was pretty abusive. (0)

tlambert (566799) | more than 4 years ago | (#32452758)

Did you read his email? It was pretty abusive.

The email contents are on the voice recording page link.

If someone sends you abusive email, and has a history of sending you email, so that you have no expectation he's going to stop any time soon, and the level of abuse in the email has been escalating, then a C&D is probably a pretty reasonable response from a public person like the AT&T CEO.

I'm not saying I like the change AT&T made to cap their data plans, rather than fix their network, any more than anyone else does, but between the two parties involved, the response from AT&T was a lot less rude than the email.

-- Terry

Re:Did you read his email? It was pretty abusive. (1)

Rogerborg (306625) | more than 4 years ago | (#32452940)

the response from AT&T was a lot less rude than the email.

And the email was a lot less rude than AT&T's bait-and-switch. Abusive actions speak a lot louder than words.

To all the morons against network neutrality (4, Insightful)

unity100 (970058) | more than 4 years ago | (#32452102)

this is the company to which you are going to entrust control of your internet. enjoy.

Re:To all the morons against network neutrality (0)

Anonymous Coward | more than 4 years ago | (#32452556)

Why should I care? As a gift, they are offering me a free, totally unlimited, unrestricted Internet connection (plus a bit of cash). So, yes, I do intend to enjoy it.

Yours truly,
      Your elected representative.

haber (0, Offtopic)

haber-24 (1825658) | more than 4 years ago | (#32452140)

Eywallah Hac.

I dont get it (-1, Troll)

lakin (702310) | more than 4 years ago | (#32452154)

Frankly I dont see a problem with threatening to cease and desist. He emailed the CEO twice in two weeks, both times threatening to leave if he didnt get what he wanted. The tone of his language seemed worse in the second email and I suspect the exec service agent (who handled both emails) thought he was being called a "$12/hour Executive Relations college student" - not realising the customer meant the usual helpline staff.

I love how he ends his first blog post about this with:
"So in the end, I'm definitely switching to the HTC Evo, and cancelling my iPhone & iPad 3G AT&T services - I don't want to give my money to a company that is bothered by its customers, and threatens them legally to prove it."
I thought he said he was going to leave if they didnt solve his problem anyway!

I guess I just dont get this whole "email the CEO" thing. We keep seeing people getting replies from Steve Jobs (no doubt really from his team) and I have read of people having luck with other big companies. I think the problem would go away if they just stopped answering normal customers emails to the CEO and executives, or at least just replied with the customer service contact details.

Re:I dont get it (4, Insightful)

Stiletto (12066) | more than 4 years ago | (#32452202)

That's right. How DARE the unwashed masses try to contact a clearly superior human being. The aristocracy should be protected from such riff-raff. Don't you people understand that certain people are just better than others and should not be even looked at--let alone have their judgment questioned--by a "commoner".

Re:I dont get it (0)

Anonymous Coward | more than 4 years ago | (#32452656)

That's right. How DARE the unwashed masses try to contact a clearly superior human being. The aristocracy should be protected from such riff-raff. Don't you people understand that certain people are just better than others and should not be even looked at--let alone have their judgment questioned--by a "commoner".

If you are stupid enough to think that a CEO in any moderately or better sized company really wants to interact with one of his customers, then you really are stuck in the middle ages. If you aren't into the service, cancel it. Better still, return the dammed gadget. If enough people do that, Apple might just step in to save sales of its leading product.

Re:I dont get it (5, Insightful)

MightyMartian (840721) | more than 4 years ago | (#32452292)

I guess I just dont get this whole "email the CEO" thing. We keep seeing people getting replies from Steve Jobs (no doubt really from his team) and I have read of people having luck with other big companies. I think the problem would go away if they just stopped answering normal customers emails to the CEO and executives, or at least just replied with the customer service contact details.

"Dear Mr. Tony Hayward, we, the collective fishermen from the Gulf Coast would like to apologize for taking your life away from you. We realize that you, as a CEO of British Petroleum, have had a hard time what with all these US politicians, sportsmen, fishermen, tourists, vertebrates and invertebrates being a little miffed that your company continues to vomit well in excess of 5,000 barrels a day of poisonous hydrocarbons. You, as a CEO, shouldn't have to surrender your golf game or your wife's Sunday tea just because your company and its subcontractors are poisoning the living shit out of the one of the most economically important strips of water in North America. Please except our humble apologies.

Signed - the people, animals and single-celled life you're wiping out."

not just about the Ipad (2, Interesting)

Widowwolf (779548) | more than 4 years ago | (#32452260)

You do realize this isn't just because of the IPAD but also for all those users that will want the brand new Iphone 4G that will be announced last week. There is a reason they did it effective prior to June 7th(Iphone 4G announcement), because to get discount you will need to sign up for a new contract and with that they will move you to the new data plans, instead of being grandfathered in. That is unless you pay full price for the phone without a contract..

Apple? (-1, Troll)

Anonymous Coward | more than 4 years ago | (#32452262)

Why is this filed under Apple?

Re:Apple? (1, Insightful)

gyrogeerloose (849181) | more than 4 years ago | (#32452342)

Why is this filed under Apple?

It goes like this: Although the story has nothing at all to do with Apple, one of the Slashdot editors decided it would get more page views from both Apple fanboys and haters if it was posted as if it did.

It's all about page hits, my friend, all about page hits.

Re:Apple? (5, Informative)

Mark19960 (539856) | more than 4 years ago | (#32452594)

Try reading.
The guy was complaining about iPhone stuff, tethering on his iPhone, etc etc.
Since AT&T is the 'only' provider of service for iWidgets that makes this an apple story too.

And it's actually filed under 4 categories, not just Apple.

Re:Apple? (1)

gyrogeerloose (849181) | more than 4 years ago | (#32452926)

I did read the story and still maintain that this is not an Apple story. It's a story about AT&T's poor treatment of a customer who complained about the service he's getting. The fact that the customer happened to be using equipment manufactured by Apple on the AT&T wireless network is tangental at best.

My opinion remains that only reason for Slashdot to bring Apple into the topic at all is to increase page hits.

Re:Apple? (1)

virtualXTC (609488) | more than 4 years ago | (#32452762)

Why is this filed under Apple?

It goes like this: Although the story has nothing at all to do with Apple, one of the Slashdot editors decided it would get more page views from both Apple fanboys and haters if it was posted as if it did.

It's all about page hits, my friend, all about page hits.

...or maybe because AT&T, though some sort of anti-trust loophole, is the exclusive carrier for many Apple products. Therefore, if either company farts, they both get to smell it.

Re:Apple? (1)

xs650 (741277) | more than 4 years ago | (#32452866)

Anyone who was going to buy an iMaxipad for heavy day use that hears about this will have second thoughts. So even for Apple, this is an Apple issue.

Apple shouldn't have locked in with a douchbag company, although douchbag and iMaxiPad do go together.

One person (1)

scottwilkins (1224922) | more than 4 years ago | (#32452502)

Amazing how one person in a company can affect the whole company. One AT&T employee decided on his own to make this threat. Most likely he is looking for a new job tonight. Also, the "Bait and Switch" was nothing of the kind. Anyone who signed up for the old $30 plan can still keep it. So, without a real "switch" it's not a bait and switch now is it?
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