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Australian Buyers Say They Were Told "No iPad Without Accessories"

timothy posted more than 4 years ago | from the side-deal dept.

Australia 412

CuteSteveJobs writes "Australian iPad buyers have been forced to buy all manner of unnecessary add-ons, including screen protectors, docking stations, covers, chargers, and extended warranties, due to a reported official Apple policy. Shoppers reported sales assistants said it was 'company policy' or 'Apple policy' to sell the devices only with accessories, or not at all. A store manager for Authorised Apple Reseller JB Hi-Fi said it was 'a bad policy but it was Apple's policy and they couldn't sell one without it.' Other customers were told they must 'buy a Telstra SIM because the iPad is locked to Telstra,' even though it wasn't. The Australian Consumer and Competition Commission and Consumer Affairs are investigating the complaints."

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Get Mick Dundee (4, Funny)

Fluffeh (1273756) | more than 4 years ago | (#32555446)

He would sort this shit out quick smart!

super kawaii~ (-1)

Anonymous Coward | more than 4 years ago | (#32555450)

pirst fost!

this one is for super kawaii and the kawaii supers

Re:super kawaii~ (4, Funny)

Fluffeh (1273756) | more than 4 years ago | (#32555482)

pirst fost!

this one is for super kawaii and the kawaii supers

Yer good kid, real good, but while I'm around, you'll always be second best... see?

Re:super kawaii~ (-1, Offtopic)

Anonymous Coward | more than 4 years ago | (#32555690)

Not to mention he misspelled "frist psot."

bad apple policies (4, Funny)

WarJolt (990309) | more than 4 years ago | (#32555456)

no flash... No ads...now no ipad without accessories...it's not so hard to believe

Re:bad apple policies (4, Insightful)

twidarkling (1537077) | more than 4 years ago | (#32555470)

Not so hard to believe, but I think it's more likely that the retail shops are pawning it off as Apple's doing. It's probably just what they've been told to say. If you asked corporate of those stores, they'd probably justify it by saying "Apple forced us to by not letting us have enough of a margin on the product, so we need to sell accessories or we're practically selling them at a loss!"

As bad as I think Apple is and can be, I *know* corporate retail is worse.

Re:bad apple policies (1, Interesting)

Ethanol-fueled (1125189) | more than 4 years ago | (#32555722)

But if you put on the tinfoil hat, Australia could be a test-bed for Apple trying to determine how much price-gouging* the masses will put up with before they say, "fuck it."

* And the total raping of civil liberties and establishment of a corporate-sponsored police state in general, but who's counting?

Re:bad apple policies (0)

Anonymous Coward | more than 4 years ago | (#32555814)

Australia would be a terrible test bed for such a strategy. Apathetic Australian consumers will buy any old crap at twice the price of US/UK.

Re:bad apple policies (2, Interesting)

TheVelvetFlamebait (986083) | more than 4 years ago | (#32556080)

Name one civil liberty that apple has raped.

Re:bad apple policies (-1, Flamebait)

commodore64_love (1445365) | more than 4 years ago | (#32556172)

The right to free speech. When a UK iPod owner had his device suddenly start smoking and then burn-up, Apple initially denied the problem existed by blaming the owner for abuse. Then they reconsidered an offered him a refund, but only if he signs a lifelong gag order (non-disclosure agreement).

If some store told me I "have" to buy accessories, the conversation would probably go like this:
ME: "No. Now here's your $500 cash plus $30 for tax."
CLERK:"But sir you must buy accessories."
ME: (opening coat to reveal concealed gun)* "No I don't. You have the money. I have my phone. We're done here."

And walk out the door with my phone. I will not be forced to do things I do not want to do, especially when the store, Apple, or whoever is in violation of consumer protection laws.

*
*(Before you freak out, I have a concealed carry permit issued by the government.)
 

Re:bad apple policies (1, Funny)

Anonymous Coward | more than 4 years ago | (#32556182)

Here in Australia we do business a little differently from the way you do business over there. Also, how many shops can afford to stock the iPad, over there in the trailer park?

Re:bad apple policies (2, Insightful)

mustafap (452510) | more than 4 years ago | (#32556224)

>*(Before you freak out, I have a concealed carry permit issued by the government.)

Wow, what country do you live in where you can get a permit to threaten shop staff with a firearm?

Re:bad apple policies (1, Insightful)

PopeRatzo (965947) | more than 4 years ago | (#32556002)

Not so hard to believe, but I think it's more likely that the retail shops are pawning it off as Apple's doing.

That's right, but in a way, the Bondi stores that have been perpetrating this nonsense are only trying to take advantage of something Apple has been doing since before the iPhone came out. "Oh, you want the iPhone, well, you'll have to take AT&T with that. Oh, you want OSX, well, you'll need to buy this overpriced hardware with that. Oh, you want an iPad, iPhone or iPod Touch, well, you'll have to buy all your apps from us from now on."

Now what Apple's doing isn't illegal, and what the Bondi store's doing probably is, but ethically, they are certainly close enough to hold hands.

Re:bad apple policies (1, Interesting)

oztiks (921504) | more than 4 years ago | (#32555620)

I went into JB-HI on Friday with the aim to purchase one of these babies. I tell you the top line iPad costs just over $1,000 and is simply not worth it.

The crappy res (nearly a decade out of date), poor website rendering (javascript struggles), the constant blank spaces navigating websites (cause of no flash), and the lack of camera just made the whole experience redundant. Its just a big iPod touch with less features.

IMHO if it was half the price, I would of purchased it for what it was but for its current price and feature list, its just not a smart buy.

http://www.itwire.com/it-industry-news/strategy/38566-five-reasons-the-ipad-will-fail-in-australia [itwire.com]

Re:bad apple policies (0)

rolfwind (528248) | more than 4 years ago | (#32555778)

However you got up to +5 insightful is beyond me. The big iPod Touch criticism has been out there since the beginning and your first point:

The crappy res (nearly a decade out of date),

is extremely dubious. This current netbook

http://www.amazon.com/ASUS-Eee-PC-1005PE-Seashell/dp/B00322PYZO/ref=sr_1_1?ie=UTF8&s=electronics&qid=1276424549&sr=8-1 [amazon.com]

has 1024x600 resolution. iPad has 1024x768. So, out of date by nearly a decade... for what? A big screen TV? Also, the IPS screen is rather nicer than the ordinary screen. The rest of your points, someone else may debate, buy it or not, it's no matter to me.

Re:bad apple policies (2, Insightful)

oztiks (921504) | more than 4 years ago | (#32555830)

The first time I used one I found that since all websites use the 1024x768 resolution as a base standard the iPad just made websites look poor. Since 1024x768 (or 990px to include scroll bars) its the minimum of what everyone programs for website borders get eaten and stuff just looks like its been "crammed in".

It would be been so much better if they had it in a higher res and allowed you to zoom like the iPhone/iPod does if the site wasn't legible. Rather, most websites viewed on it struggle to look good because the iPad defaults to the websites bare minimum resolution standard.

For something new and latest, its a bit of a let down. You can argue this point technically all you want, but practically the argument fails.

Kind of like all the hype vs the real thing ...

Re:bad apple policies (1)

oztiks (921504) | more than 4 years ago | (#32555890)

Your Comment ...

My comment ...

IMHO if it was half the price, I would of purchased it for what it was but for its current price and feature list, its just not a smart buy.

Well gee thanks for reinforcing my point further! :)

Re:bad apple policies (4, Insightful)

PopeRatzo (965947) | more than 4 years ago | (#32556016)

This "current netbook" whose display you compare to the >$1000 iPad's is only about $300.

Re:bad apple policies (1)

Stupendoussteve (891822) | more than 4 years ago | (#32556170)

Not to pull teeth, but the netbook costs more in Australia too (though only by around $100).

Re:bad apple policies (1)

oztiks (921504) | more than 4 years ago | (#32556196)

Here is the same product in australia -

http://www.onlinecomputer.com.au/product_info.php?products_id=3195&osCsid=94d9cee4e4c06d8fd24db4e016eceb38 [onlinecomputer.com.au]

These guys are not the cheapest by any means either. Eitherway, like i said, iPad's value, 1/2 the price of whats advertised they would of had my money.

Re:bad apple policies (-1, Flamebait)

Anonymous Coward | more than 4 years ago | (#32556054)

Its just a big iPod touch with less features.

Man, I am sick of reading this horse shit. What the fuck are these mystical features in the goddamn iPod Touch? Is "lack of 3G" a feature now?

And why is it that every single waste of space who repeats this line (as if it were their own actual opinion), has the writing skills of a turnip? My current conspiracy theory is that Apple pays these people to write inane tripe on random sites to trick the rest of us into buying iPads so we don't look like morons. I guess I'm an optimist.

Re:bad apple policies (0, Offtopic)

oztiks (921504) | more than 4 years ago | (#32556106)

And why is it that every single waste of space who repeats this line (as if it were their own actual opinion), has the writing skills of a turnip? My current conspiracy theory is that Apple pays these people to write inane tripe on random sites to trick the rest of us into buying iPads so we don't look like morons.

Yeah, your a fucking arts major with your elite grammar skills too, yeah?

I just stated an opinion, if don't like it don't read it. It was the 1st time i used an iPad and I wanted to share how much my experience sucked. So calm the fuck down and get over it but i do get a rise out of putting you little Apple fanboys on the edge of your seats.

Hey, the same can be said about people who so passionately "love" Apple. How can people love a brand so much that they deliberately attack anyone who has even the slightest negative connotation against them? Hell, I was going to buy one found out it was shit so I didn't.

"Ohhhh poor baby someone said an Apple product wasn't good enough for them" .. Boo Hoo...

I suggest taking a laxative and taking off the turtle neck sweater. I think its restricting the blood flow to your brain and your ass is so tight farts cant even escape.

Bad summary (5, Informative)

Anonymous Coward | more than 4 years ago | (#32555468)

If you read the article & forum thread, it's pretty clear that this is JB Hi-Fi being assholes, not Apple "official policy"

Re:Bad summary (2, Informative)

elronxenu (117773) | more than 4 years ago | (#32555498)

JB's not bad, but I have learned to never pay their ticket price on electronics. I always ask for, and get, a discount.

Re:Bad summary (2, Insightful)

sortius_nod (1080919) | more than 4 years ago | (#32555574)

No, JB are bad. They're dodgy people from Keilor East. Thugs and crims, they've been caught up in a few instances of false advertising, and I seem to recall they were in hot water about grey imports/bootlegs a few years back.

Re:Bad summary (2, Informative)

Kalriath (849904) | more than 4 years ago | (#32556248)

And you should see the shit the get into in New Zealand.

They've gained themselves quite some derogatory names and slogans.

"JB Lo-Pay"
"Always lowest wages"

I know someone who works there, and they apparently make Dick Smith look angelically ethical by comparison.

Re:Bad summary (1, Offtopic)

MichaelSmith (789609) | more than 4 years ago | (#32555532)

My wife bought her macbook from JB a few months ago. They kept trying to sell her antivirus software. She called me and I told her to tell them absolutely no on the antivirus so she didn't get it but if I hadn't been available she might have.

She has since dropped herbal tea in the keyboard so its not working. The guy at JB was pretty helpful, suggesting places I can go to get it fixed.

And BTW: of course after she spilt the fluid she spent five minutes playing with the laptop as different systems went inoperative. I wish we could have a public information campaign: If your device is wet remove all power now.

Re:Bad summary (0, Troll)

flowwolf (1824892) | more than 4 years ago | (#32555696)

Having a mac doesn't mean you have no viruses. You can still have malware installed. False security blanket is false.

Re:Bad summary (2, Insightful)

JonJ (907502) | more than 4 years ago | (#32555880)

Having a mac doesn't mean you have no viruses. You can still have malware installed. False security blanket is false.

First, learn to distinguish between general malware, viruses and trojans. Then you get to criticize other people's security arrangements.

Re:Bad summary (0)

Anonymous Coward | more than 4 years ago | (#32555912)

Malware
From Wikipedia, the free encyclopedia

Malware, short for malicious software, is software designed to infiltrate a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.[1] The term "computer virus" is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

Software is considered to be malware based on the perceived intent of the creator rather than any particular features. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, crimeware, most rootkits, and other malicious and unwanted software. In law, malware is sometimes known as a computer contaminant, for instance in the legal codes of several U. S. states, including California and West Virginia.[2][3]

There! we just all just hand an education. Have you?

Re:Bad summary (3, Informative)

BasilBrush (643681) | more than 4 years ago | (#32555882)

Very few OSX users use a virus checker. Not a single one that I personally know of. And also not a single one of them has ever got a virus. The number of viruses that have ever been reported in the news for the Mac you can count on one hand. Most of them were never in the wild, and have anyway been long since prevented by OS updates. If there was one that was a real threat to users, you can be sure it would be reported as a slashdot story.

No, viruses are not something that you worry about as a Mac user. It's a problem for those Windows users. And a few oddball hysterics on Slashdot that can't tell the difference between theoretical risk and what actually exists; people that have been listening to anti-virus vendors trying to shift their pointless wares.

If and when viruses become an actual risk, rather than a theoretical risk, on OSX, I'll buy an anti-virus package. But in 8 years of being a user, that point has not arrived.

Re:Bad summary (3, Informative)

lukas84 (912874) | more than 4 years ago | (#32555896)

There have been many cases of trojaned iWork/iLife packages on Piratebay.

Not a problem if you only install legitimate software, but the issue exists and it will only get worse as Apple gains more marketshare.

Re:Bad summary (1)

IrrepressibleMonkey (1045046) | more than 4 years ago | (#32555944)

Not the greatest example as this specific trojan is detected by the OS in 10.6. While the known genuine threats can still be counted on the fingers of one hand, it's easy for Apple to keep up.

Not against the idea of AV, but running an on-access AV scanner with no actual definitions for active OSX malware is a bit stupid (despite what AV vendors would have you believe).

The time for something more than http://www.clamxav.com/ [clamxav.com] may be coming, but it's not here yet. Retailers pushing AV solutions should be avoided.

Re:Bad summary (1)

BasilBrush (643681) | more than 4 years ago | (#32556262)

There have been many cases of trojaned iWork/iLife packages on Piratebay.

ONE case, reported by multiple people that downloaded it.

All computers that can accept 3rd party software are susceptible to trojans (not the same as viruses). And so if you download executable software from unknown people on a torrent site, you are pretty stupid.

the issue exists and it will only get worse as Apple gains more marketshare.

As I said, if it ever becomes a real treat, rather than a theoretical one, it's time to get an anti-virus. But not before.

Re:Bad summary (1)

oztiks (921504) | more than 4 years ago | (#32555934)

Yeah but Safari only makes up 6 - 8% of the market.

Obviously Apple isn't significant enough in the eyes of cyber-criminals to really care about writing exploits for Apple just yet.

Re:Bad summary (1)

BasilBrush (643681) | more than 4 years ago | (#32556232)

Yeah but Safari only makes up 6 - 8% of the market. Obviously Apple isn't significant enough in the eyes of cyber-criminals to really care about writing exploits for Apple just yet.

Maybe you're right. It still means I don't have any virus worries or need to fuck around with anti-virus apps.

Re:Bad summary (5, Insightful)

Cimexus (1355033) | more than 4 years ago | (#32555688)

Yes I think it's fairly obvious it's not official Apple policy since you can, in fact, buy the iPad from Apple themselves in Australia (online or in an Apple store), and they do not have such a policy...

This is just the retailer (JB) realising that demand for iPads is so high that they can get away with making a bit of extra money by telling desperate consumers that they'll have to buy some extra crap with it - the customer will usually still make the purchase. When you (or your sales staff) are paid on commission, it's very tempting to do this kind of thing.

Having said that, they won't get away with it. The ACCC is one of the toughest consumer watchdog organisations in the world when it comes to this kinda crap (and IMO is one Government department that is WELL worth the money spent on it!)

Re:Bad summary (4, Funny)

aussie_a (778472) | more than 4 years ago | (#32555720)

and IMO is one Government department that is WELL worth the money spent on it

If Americans have taught me anything, its that the government interfering in private companies is ALWAYS bad. So clearly this must be false. Despite the well documented gains from the department. Hopefully Tony Abbott will continue Howard's tradition of becoming more like America. Hail Jesus!

Re:Bad summary (0)

Anonymous Coward | more than 4 years ago | (#32555916)

Make Australia more like America ??

Bugger off !!!

If you love the American way so much, just bloody well move over there.

Re:Bad summary (1)

OrwellianLurker (1739950) | more than 4 years ago | (#32556006)

Learn how to identify sarcasm.

Re:Bad summary (1)

mustafap (452510) | more than 4 years ago | (#32556240)

Your inability to recognise sarcasm is very American, somewhat proving his point :o)

Re:Bad summary (1)

Sparx139 (1460489) | more than 4 years ago | (#32555958)

the government interfering in private companies is ALWAYS bad.

I'd have to disagree there. I have no problem with the ACCC slamming businesses who try to screw over the general public. It's good to have someone policing the corporations. Prevents another company doing what Microsoft used to do (although, if someone was to point out Telstra then I would have to concede the point)

Re:Bad summary (1)

goatherder23 (1189859) | more than 4 years ago | (#32555788)

I suspect it's also got a lot to do with retailers getting SFA margin on any apple product. Have you ever asked why the actual sell price on any apple product in AU is really close to the apple store price? Accessories are the only way a retailer can make anything selling apple gear. Maybe this is what the ACCC should be looking into...

Re:Bad summary (1)

KDR_11k (778916) | more than 4 years ago | (#32556048)

I think it's the same for game consoles and their ilk so the iPad isn't the only thing that needs looking into.

Re:Bad summary (0)

Anonymous Coward | more than 4 years ago | (#32555820)

Yes I think it's fairly obvious it's not official Apple policy since you can, in fact, buy the iPad from Apple themselves in Australia (online or in an Apple store), and they do not have such a policy...

It's actually not so obvious. Apple occasionally does things to put competing retail stores at a disadvantage and imposes unusual policies that Apple stores don't have to adhere to.

But hey, Apple is purely luxury device. If you want something with better features at a fair price, buy something esle. If you want that warm mushy feeling you bought the latest hipster device for cool people and don't mind paying extra for that, by all means, buy Apple.

You got to wonder sometimes (0, Flamebait)

SmallFurryCreature (593017) | more than 4 years ago | (#32555476)

Why do they not hire a lawyer for the marketing department and funnel every piece of communication through him. Then he gives the standard lawyer advice in any situation: SHUT UP.

Why does Apple even bother with this? Do they really think that nobody is going to complain? And for what? A few extra dollars? Australian dollars at that.

I swear the if Apple and MS were just to shut the fuck up for a month, their reputation would sky-rocket. Someone finds a "misplaced" prototype: SHUT UP. Someone comments that they replaced your software with their own because they don't like yours: SHUT UP.

What did Apple gain with the whole "stolen" iPhone business? What did MS gain by claiming Windows is the most secure OS when Google said they were going to stop using it? Nothing but bad press.

And now this. Is nobody at Apple aware that other countries have got something called consumer protection laws? That not every country in the world bows down (or should that be "bends over") for the almighty companies?

Just because you see your foot in the morning does NOT mean you have to ponder all day on ways to shoot it. Leave it alone, it has done you no harm.

Re:You got to wonder sometimes (4, Informative)

jimmetry (1801872) | more than 4 years ago | (#32555502)

You might want to actually read the forum it references. This was not Apple. This was a regional manager of JB Hi-Fi.

Re:You got to wonder sometimes (5, Informative)

ollie231 (1745048) | more than 4 years ago | (#32555512)

And for what? A few extra dollars? Australian dollars at that.

Sorry to be pedantic, but it's about .85 AUD to the USD at the moment, and its been hovering around .90 for a long time, so its not that much of a difference.

Re:You got to wonder sometimes (1)

sjwt (161428) | more than 4 years ago | (#32555570)

Yup, that's exactly what we tell the Kiwis, we certainly dint make fun of their exchange rate.

Re:You got to wonder sometimes (0)

Anonymous Coward | more than 4 years ago | (#32556160)

Hey tard

http://www.bloomberg.com/markets/currencies/fxc.html
1 AUD buys 0.85 USD or thereabouts

In the "real" world of forex trading AUD is a base currency for USD, not the other way round (unless you are playing fast and loose with your money in some the futures and options markets).

Re:You got to wonder sometimes (5, Funny)

Anonymous Coward | more than 4 years ago | (#32556236)

And for what? A few extra dollars? Australian dollars at that.

Sorry to be pedantic, but it's about .85 AUD to the USD at the moment, and its been hovering around .90 for a long time, so its not that much of a difference.

The primary difference in the two currencies is US dollars used to be exchangeable for gold where as the AUD is exchangeable for beer.

Re:You got to wonder sometimes (2, Insightful)

risinganger (586395) | more than 4 years ago | (#32555520)

Congratulations on clearly not reading the article. I'd explain myself but I'm pretty sure you wouldn't read it :)

Re:You got to wonder sometimes (3, Insightful)

Anonymous Coward | more than 4 years ago | (#32555528)

This was a large consumer chain making up requirements so they could pawn off high margin 3rd party accessories and blaming apple for them. This included the need to buy power adapter to charge as contrary to the box there was no power supply.

Re:You got to wonder sometimes (4, Insightful)

SeaFox (739806) | more than 4 years ago | (#32555586)

Why does Apple even bother with this? Do they really think that nobody is going to complain? And for what? A few extra dollars?

Why are you assuming Apple really did any of this? Has it occurred to you that these resellers are simply making whatever excuses they need to for their backroom distributor/vendor deals to shine through?

Do you think it's impossible for a salesman to lie?

Re:You got to wonder sometimes (2, Insightful)

MobileTatsu-NJG (946591) | more than 4 years ago | (#32555948)

Why are you assuming Apple really did any of this?

On this site? Are you kidding?!

Re:You got to wonder sometimes (0)

Anonymous Coward | more than 4 years ago | (#32556082)

Do you think it's impossible for a salesman to lie?

The best you can hope for is ignorance. Either a salesman doesn't know what he is talking about or he tells a lie. There are just another breed of politicans.

Re:You got to wonder sometimes (1)

LaRainette (1739938) | more than 4 years ago | (#32556194)

OK, let's say they did lie, which is also what I believe.
Either you want to start a criminal investigation, in which case knock yourself out, or maybe we could focus on what's interesting, i.e. what does that event implies as to how Apple and its policies are perceived by their dealers and their customers.

On one hand you see that some customers apparently bought the scam, and that even those who didn't really buy it had a reasonable doubt, at least enough not to make a scandal and just buy the damn iPad with no accessories or reporting to the police. This tells us that Apple put them through so much crazy shit they would actually think it is believable that Apple enforces a racket policy.

On the other hand we see that dealers are becoming S.MA.R.T. This is how it goes : for the last 5 years all the dealers of the world who wanted to sell Apple branded product HAD TO promote they pro-actively in a way that would put them in a favourable position regarding their competition.
As an example of that I call the CRAZY 20 meters long stand in the FNAC next to my place. It's the same in every store that sells Consumer Electronics in France and I don't see why it would be different in other countries.
My point is just that part of Apple's business plan is that they have a very positive image that CE dealers want so they sold that positive image for in return free advertising IN STORE, which btw is GENIUS. So all I'm saying is Apple relies a lot on its dealers to promote their product, even though those dealers sell products from HP, Dell, Sony, Samsung, Archos, whatever... and this is one thing that gave and still gives them a real crazy competitive advantage.
So what happened while CE dealers were advertising for Apple ? Well Apple made a hell of a lot of money and enforced crazy policies, but CE dealers not so much.

Conclusion : Maybe, and that's just my analysis, some CE dealers are a bit tired of compensating all the shit Apple's been putting them through and they want a share of the cake. And maybe this guy just found the solution : Apple is not going to stay "Cool" forever so now might be a good moment to make so real cash out of gullible CE illiterate before all this goes to waste.

haHA (0)

Anonymous Coward | more than 4 years ago | (#32555480)

You got iScrewed!

Apple is not the problem, JB Hi Fi is (5, Informative)

Anonymous Coward | more than 4 years ago | (#32555492)

This isn't about Apple per se, this is about JB Hi Fi being completely dishonest.

I got really angry with Watergardens JB Hi Fi (in Vic) recently when they sold me a pre-owned Airport Extreme. I know someone else had it before me because it was locked to their username and password*. The thing that really incensed me was that I'd seen that it wasn't shrink wrapped and I'd made the sales guy swear to me that it wasn't pre-owned.

Yes, you can complain to the store manager, and after arguing with him for 15 minutes you can get a refund, but then he makes you wait for another half an hour, because he can.

*Yes, I know how to reset it, that's not the point, they shouldn't have been representing used goods as new - if they'd been honest (and offered a suitable discount) I'd have been quite happy to take the 'problem' off their hands.

Re:Apple is not the problem, JB Hi Fi is (5, Informative)

Sneeze1066 (1574313) | more than 4 years ago | (#32555708)

I bought a Sony portable DVD player a few years ago from JB HiFi store and when I openen it up at home could hear loose parts inside floating around. Turned out to be parts of the laser mechanism. Took it back less than 24 hours later and flat out said this isn't new and looks like a broken return they've sold me. They were initially skeptical and seemed reluctant to replace it. There's something seriously wrong if they can "accidentally" put faulty returned items back on the shelf and resell them. Also purchased a spindle of blank DVD's and every disk appeared to have greasy speckles all over them obviously from a fault in the manufacturing process. The discs could be written too without first cleaning them with alcohol wipes. Took the spindle back and told them the sitation. They said yes they were aware of it but "couldn't take them off the shelf" for some reason.

Re:Apple is not the problem, JB Hi Fi is (2, Insightful)

Pharmboy (216950) | more than 4 years ago | (#32556166)

Then you have it backwards. Go to the store when it is full, speak clearly and loudly (but politely) and make sure to talk about how dishonest the policy is, how the competition has lower prices, etc. It always works for me, as they are more afraid of losing business and as long as you are in the right, they just want to get rid of you.

The only way you can level the field with someone being an asshat is to (politely) be an asshat as well.

False Flag (1, Informative)

Anonymous Coward | more than 4 years ago | (#32555500)

This is definitely NOT Apple's policy and they are not to be blamed for it. It's simply a lie from that particular retailer (it was not even an official Apple store). I guess when Cupertino HQ and SVP for Retail hears of these complains, that shop enjoyed their very last day as Apple reseller.

Re:False Flag (5, Funny)

itsdapead (734413) | more than 4 years ago | (#32555594)

Shush! Dont you know that Apple are solely responsible for rogue Australian electronics stores, massive Chinese factories with below-average suicide rates, the security of AT&T's website, the state of the 3G network, global warming, exploding lithium batteries, the BP oil spill and the Kennedy Assasination?

In fact, Apple are responsible for original sin: the company name is a dead giveaway.

A Letter (-1, Flamebait)

perryizgr8 (1370173) | more than 4 years ago | (#32555514)

Dear Steve Jobs,
You are an asshole.
Sincerely,
Fuck you.

It's about time a stop was put to these combos (-1, Troll)

noidentity (188756) | more than 4 years ago | (#32555556)

It's about time this was stopped. I'm tired of being told that I have to buy a whole container of salt when I just want to buy one grain. They "force" me to buy the whole container. Who are they to tell me what terms they're going to sell me something they own, anyway?!?

Re:It's about time a stop was put to these combos (2, Funny)

sjwt (161428) | more than 4 years ago | (#32555582)

Sounds like the same argument you had with the good lord when he was trying to force you to get a neural net.. why get all those millions cells when it seems you could be quite happy with just a few of them

Re:It's about time a stop was put to these combos (3, Insightful)

MillionthMonkey (240664) | more than 4 years ago | (#32555666)

Why is this modded a Troll?

If you're running 10.5 Leopard, Apple sells an upgrade to 10.6 Snow Leopard for $30 (US). If you're running 10.4 Tiger, the same upgrade CD works, but Apple tells you to shell out $169 for a "Mac Box" containing Snow Leopard plus unwanted copies of iLife and iWork. Apple does have a tendency to push combos.

Re:It's about time a stop was put to these combos (1)

risinganger (586395) | more than 4 years ago | (#32556076)

Well I can't speak for the GP but I'd like to respond to yours.

Any purchased disk of OS X has no serial verification or copy protection. All allow a fresh install as far as I know. Now the fact that they do this (and don't try to restrict the number of machines which it is placed on) is, I believe, separate from the licence agreement. The offer of a cheaper upgrade for Leopard users was meant in some way as a nod towards the short time between Leopard coming out and Snow Leopard. Somebody wishing to move to Leopard from Tiger was expected to pay the full amount, just as they are expected to if you move from Tiger to Snow Leopard. There very well may be perfect examples of Apple doing as you suggest, I would argue that this isn't one of them though.

Sounds like bullshit to me. (0)

Anonymous Coward | more than 4 years ago | (#32555562)

I've never heard of any such policy in any Apple store, and I don't believe Apple would let anyone do this and remain an authorized reseller.

Who gives a damn. Get a life! (0, Flamebait)

Iffie (1410897) | more than 4 years ago | (#32555564)

Any real problems today? Oh, yes, pensions are invested in oil. Good way to enable climate action isn't it?

Illegal (3, Interesting)

Bob Gelumph (715872) | more than 4 years ago | (#32555626)

In Australia, you aren't allowed to limit the sale of something because a person doesn't also buy something from a different provider.
The ACCC will rip shit into Apple over this if it is true.
They'll probably also lay into the retailers that are performing the actual transactions. Any clause like that in an Apple agreement is illegal and therefore void, so the retailers shouldn't be enforcing it.

Re:Illegal (3, Insightful)

rolfwind (528248) | more than 4 years ago | (#32555784)

Why should Apple be doing this? They aren't doing this anywhere else. My first thought is dishonest retailers or dishonest salespeople being paid on commission but only for higher-margin (for the store) accessories.

Re:Illegal (1)

whisper_jeff (680366) | more than 4 years ago | (#32556174)

You honestly think this was Apple's policy? Really?

As a former Apple Premium Reseller employee (4, Informative)

JonJ (907502) | more than 4 years ago | (#32555632)

I have to say, Apple would never make this an official policy. A reseller just got caught with their pants down and is trying to blame Apple for it. Apple almost never interferes with sales policies at resellers, as long as you don't try to pull a fast one with regards to usage of the logo or other images. We would regularly get yelled at for some of Apples antics in the press, people never seem to be able to distinguish between Apple and resellers. What's more depressing is that nobody on /. seems to be able to either.

Re:As a former Apple Premium Reseller employee (5, Informative)

dncsky1530 (711564) | more than 4 years ago | (#32555732)

I also used to work for an Apple premium reseller and there was never any such policy, as the article states. Further they have mentioned that JB HiFi might be doing this to increase their accessory attachement rate in hopes of being allocated more iPads.

It is true that Apple collects statistics on accessory attachement rates however that is only for Apple accessories. In some cases resellers may have to purchase a certain percentage of Apple accessories along with their purchase of the iPads. But that percentage (in the past) has never been very high and always seemed to be along the lines of how many accessories were sold anyway.

JB HiFi had better be careful though because Apple has very strict agreements for resellers and certainly wouldn't appreciate the negative press or customer experience over this. Retail sales staff are usually paid on commission and margins on Apple hardware is very slim so a few accessories could easily double gross profit from an iPad sale (and the salesperson's cut).

Now is the time... (-1, Troll)

Anonymous Coward | more than 4 years ago | (#32555636)

to stop kissing Apple's ass already. How can you stand by this company still?

They treat developers like slaves, and their customers as idiots.

Do the right thing. Get a PC.

Re:Now is the time... (1, Troll)

denmarkw00t (892627) | more than 4 years ago | (#32555658)

I assumed you were using this as a chance to lampoon Apple with no real merit or actually following TFA's links but then...

Do the right thing. Get a PC.

If you mean one with Windows then I think you made a really good joke. We're proud of you.

Who is going to be the 1st to install Linux on iPa (-1, Offtopic)

ac7xc (686042) | more than 4 years ago | (#32555740)

So who will install Linux first on the iPad?

Re:Who is going to be the 1st to install Linux on (0)

Anonymous Coward | more than 4 years ago | (#32555850)

you mean like this?
http://www.youtube.com/watch?v=gTUMtiQwKhs

Re:Who is going to be the 1st to install Linux on (0)

Anonymous Coward | more than 4 years ago | (#32555940)

PS3 != iPad

Wii? (3, Interesting)

rhizome (115711) | more than 4 years ago | (#32555812)

Didn't we see this happening at BestBuy or Walmart or something back when the Wii was hard to find? I remember the whole controversy starting this way, stores saying it was manufacturer's policy, when it then turned out to be 100% store policy only. Maybe it was PS3. Anyway, the PR department of the chain should be releasing a statement in the next few days saying they were isolated incidents.

Re:Wii? (2, Informative)

amnesiacopera (1748256) | more than 4 years ago | (#32555976)

I think you're thinking of Sears. I purchased a Wii at launch from them and was forced to buy a game and two accessories as well. Here's an article from Ars Technica about it. http://arstechnica.com/gaming/news/2006/11/6030.ars [arstechnica.com]

No force (1)

maxwell demon (590494) | more than 4 years ago | (#32555816)

"Australian iPad buyers have been forced to buy all manner of unnecessary add-ons"

No, they have not been forced to buy those add-ons. They could simply have refused to buy an iPad under those conditions. If enough people did this, the policy would be reverted really fast.

Always happens with over subscribed products (1)

DrXym (126579) | more than 4 years ago | (#32555818)

Some people absolutely have to have some product day 1 and retailers know it. So retailers stack up the bundles forcing customers to buy a bunch of shit they don't need.

As always patience is a virtue. Supply and demand even out and a few weeks or months allows the hype to disappate and consensus to form. If a product is THAT GOOD it will still be on sale, and if it isn't, well you've saved some money.

It was jb - not apple. (5, Informative)

PeleusX (1456351) | more than 4 years ago | (#32555842)

I'm actually "Ryan" from the article. Yes I don't believe for a second that this was in any way related to apple, simply because they wouldn't have a policy such as this - and secondly, they wouldn't be trying to force me into buying belkin accessories for their product. To be honest, it wasn't even the money which bothered me as much as the fact I was being forced to purchase accessories that I did not want. Usually I would simply walk out and shop somewhere else when met with behavior such as this, but I had a voucher which restricted my options as to where I could purchase it. The CEO has responded saying that it was no a JB Hifi policy, but rather the actions of individual stores. I would expect him to say nothing less, and essentially comes down to making the statement "No, of course we weren't breaking the law", do you expect anything else? Saying that - I've never heard of the policy of point blank refusal of a sale if you don't purchase accessories of anything else in the past. What are the chances multiple stores suddenly begin refusing sales on iPad's without accessories when they have never had this policy in the past? It seems extremely unlikely multiple stores would magically decide on this policy on the same day. I hope the ACCC really does look into it, but most likely it will result in a "Please explain" and not much more than that without any further evidence (I.e. emails instructing stores to refuse sales unless they have a certain amount of accessories attached).

Strewth, etc. (1)

Hognoxious (631665) | more than 4 years ago | (#32555844)

I didn't think there were many of Apple's target demographic [youtube.com] in Australia.

I can attest to the apple policy being bogus. (3, Informative)

KuRa_Scvls (932317) | more than 4 years ago | (#32555858)

One on the day of the release, and four more for my overseas relatives. To date, I have bought five iPads from the official Apple store. The only time I bought an accessory was the first time when I asked for the Telstra sim, and I asked it myself, and it wasn't shoehorned into the deal or anything. The other times, when I said I didn't want any accessories, they backed off, leading me straight to the counter, or finalizing the sale right there and then with their portable EFTPOS iPod Touches.

No surprise (0)

Anonymous Coward | more than 4 years ago | (#32555862)

This is what corporate retail does, sales representatives (weather commission or not) make stuff up because the customer doesn't have due diligence.

Where the crime comes in is when the management goes along with it, or encourages it.

Among retail crimes:
- Advertising bait and switch
- Incorrect information in advertisement
- Missing information in advertisement
- Optional Required extended warranty, accessories or other bundling
- Sales representatives billing customers for loss of their commissions should they return the product (YES THIS IS TRUE)
- Misleading the customer that the extended warranty is useful. The company's extended warranty only covers replacement if they attempt to fix it (with either the first or third party company, and it still has the SAME defect.) This can be useful where certain parts do wear out before the extended warranty expires (laptops mainly.) However in cell phones, you often throw the device away before the warranty is ever used. They make money on you never using it. So if there is a month left in your extended warranty, go ahead and test the conditions under which they will replace it for free. I assure you they won't.
- Aftermarket devices being legal, licensed or universal. In many cases the "universal" AC adaptor that you buy because the device doesn't come with one (Digital cameras mostly) or you want one for work and home is not a licensed product and that results in damage... that won't be covered by the extended warranty or the devices warranty at all. Also applies to aftermarket cables that interface with a proprietary connector (like what is on the iPad/iPhone.)

So If you want to not be ripped off, buy online, or buy at the store and REFUSE to buy anything else at the same time. If the store is being rather persistent about upselling you something, buy somewhere else.

This is what you get and deserve (-1)

Anonymous Coward | more than 4 years ago | (#32555884)

When you let your Jew masters run rampant in their complete enslavement of humanity. In time nearly all humans will wish the holocaust really did take place, even a fraction as bad as the current myth proclaims.

Hope you enjoyed getting jewed even more. Dipshits.

The only good Jew is the one that never comes into existence.

You idiot. (-1, Offtopic)

Fantastic Lad (198284) | more than 4 years ago | (#32556038)

You're the product of social engineering. Think for yourself for five seconds.

Zionism is a program aimed at Jews, designed ultimately, to destroy them by creating, well, idiots like you via backlash.

See how well it works?

There are people who were born Jewish and who reject Zionism, and there are a lot of them. I've got close friends who are Jews and who are the loudest critics of Israel you'll hear, (much to their own professional and familial detriment). It takes real guts and morals to do that, and I have deep respect for them. You've also got people who were born Jewish and who simply ignore their own stupid religion and get on with life, but who are perhaps not strong enough when the "Sayem" come knocking. And then you've got those who join the IDF and cheer when bulldozers crush houses.

You have to discriminate within a much larger subset. Essentially, fools and psychopaths are the problem. "Jew" is a useless word, because it can refers to both paragons of humanity and psychopaths at the same time, and everything in between.

Condemn Israel and Zionism, but leave my friends out of it. I didn't just pick them out of a hat.

-FL

And yet they still bought the iPads (5, Insightful)

barzok (26681) | more than 4 years ago | (#32555954)

That's what pisses me off the most. If you don't like the seller's terms, don't buy the damn iPad. There are other places to buy it - online especially, but other stores as well. Walk out, do some research, then buy from someplace that isn't going to ask you to spend another $150 just to get out the door.

Even if you can see through the bullshit at that store & persuade them to break the "policy", you're still supporting them by buying there - and the next 100 customers may not be so lucky. The store will make up that money they lost on you by getting it from some other sucker.

Re:And yet they still bought the iPads (1)

PeleusX (1456351) | more than 4 years ago | (#32555988)

That's what pisses me off the most. If you don't like the seller's terms, don't buy the damn iPad. There are other places to buy it - online especially, but other stores as well. Walk out, do some research, then buy from someplace that isn't going to ask you to spend another $150 just to get out the door.

Even if you can see through the bullshit at that store & persuade them to break the "policy", you're still supporting them by buying there - and the next 100 customers may not be so lucky. The store will make up that money they lost on you by getting it from some other sucker.

Again - usually I would do exactly that, but because I had a voucher which was only able to be spent in that store, I didn't have a choice. Saying that - it is the last thing I will be buying from JB.

Crooked, but the only game in town (1)

dbIII (701233) | more than 4 years ago | (#32556008)

If you want to buy the things then and there you are stuck. Buying it from Hong Kong and waiting for it to ship is obviously better but not many people do that.
Don't blame me, instead I got a Nokia N900 that is jailbroken by design (it's linux and you have root) and had it shipped in from Hong Kong. I didn't want to have to crack a device just to be able to install some software.

Re:Crooked, but the only game in town (0)

Anonymous Coward | more than 4 years ago | (#32556088)

What a shame there wasn't an extended wait during which time anyone could pre-order the product in question and have it delivered free of charge to their address of choice.

What would be even better is if once it became clear that there would be a lot of demand is if this waiting period during which it was possible to pre-order - if it got arbitrarily delayed not just once but twice.

Disclaimer: when asked if I queued up all night for my iPad I just look at people and explain that no, since I am not a complete moron, I did not.

Why do you buy it? (1)

devent (1627873) | more than 4 years ago | (#32555990)

So just don't buy an iPad? If I would buy me some hardware and the guy said I need to buy some stupid stuff with it because it's some kind of policy than I would just call him crazy and walk out of the store.

Re:Why do you buy it? (0, Flamebait)

QuantumG (50515) | more than 4 years ago | (#32556168)

Because hipsters are addicts with too much money? Steve told them to go buy it.. they must obey.

No they haven't. (1)

drsquare (530038) | more than 4 years ago | (#32556086)

Australian iPad buyers have been forced to buy all manner of unnecessary add-ons

No they haven't. They were perfectly free not to buy an electronic gizmo they had no need or use for before it was announced.

thats what you get if you block the internet... (1)

Splatus (1417765) | more than 4 years ago | (#32556176)

Tinfoil Hat! Apple convinced the AUS government to block all access to internet sites where the true sales value and company policies could have been viewed. We were all wrong thinking that China and Japan had bought Australia for its ore, Apple bought it!
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