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Survey Says Most iPhone Users Love AT&T

kdawson posted more than 3 years ago | from the hoi-and-the-polloi dept.

Wireless Networking 490

Hugh Pickens writes "In a report sure to raise eyebrows, CNN Money claims that despite a very vocal group of detractors, the vast majority of iPhone users love AT&T. A survey released this week by Yankee Group reports that 73% of iPhone owners scored their satisfaction with the carrier as an 8, 9, or 10 on a 10-point scale. The results seem surprising, given the pounding AT&T has taken in the media and on the blogosphere about its service-related issues with the iPhone and AT&T's recent iPad-related security glitch. For its part, AT&T says its network really isn't as bad as many people think. 'There's a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close,' says Mark Siegel, an AT&T spokesman. 'It doesn't mean we're perfect; we still have work to do. But that's no surprise to us, because we have a great network.'" Buried in the penultimate paragraph is the somewhat alarming note that "77% of iPhone owners say they'll buy another iPhone, compared to 20% of Android customers who say they'll buy another Android phone."

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490 comments

Ignorance (1, Insightful)

SquarePixel (1851068) | more than 3 years ago | (#33016476)

Actually, I think it's just ignorance and lack of technical knowledge from the users. Apple and its users tend to run around telling how great their products are and there are no faults in anything. They most likely think it must be the same thing with every device.

Another great example of this ignorance (and misinformation spread by Apple) is that Mac OSX is virus-free and will stay so, while in fact there have been several recent instances of malware on OSX. The funny thing is that because Apple spreads these lies and users blindly trust them, they also are ignorant and can't see it. It's the classic lalalalala.

Ignorance is what is happening here too.

Re:Ignorance (3, Insightful)

Anonymous Coward | more than 3 years ago | (#33016562)

Your post is a nice example of the ignorance that permeates /.

You're the smartest man in a theater. While the rest of the audience enjoys their dumb comedy, you're shouting "Stop laughing! Can't you all see the plot is nonsensical?!". There is a problem, but it isn't with the rest of the audience.

Re:Ignorance (-1, Offtopic)

ahankinson (1249646) | more than 3 years ago | (#33016564)

Another great example of this ignorance (and misinformation spread by Apple) is that Mac OSX is virus-free and will stay so, while in fact there have been several recent instances of malware on OSX. The funny thing is that because Apple spreads these lies and users blindly trust them, they also are ignorant and can't see it. It's the classic lalalalala.

Malware != virus, just so we're clear. Do you have any citations to back your claim up about OS X viruses? Didn't think so.

Apple hasn't claimed that OS X will stay virus free; they have just claimed that it's more virus free than Windows. But hey, don't let facts get in the way.

Re:Ignorance (3, Informative)

SquarePixel (1851068) | more than 3 years ago | (#33016696)

Malware != virus, just so we're clear. Do you have any citations to back your claim up about OS X viruses? Didn't think so.

Yes, I do [sophos.com] . Also OSX is a BSD variant, which have had several viruses in the 80's and 90's.

Besides, Apple over-simplifies a lot for customers. When they're talking about viruses, they mean all of them - viruses, malware, spyware, trojans and so on.

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016750)

Holy fuck, viruses in the 90's? DID SOMEONE INFORM THE PRESIDENT?!

Seriously, do you get paged on every Apple/Google/US post so that you can engage in blatant trolling and China apologies? Do you have nothing better to do than troll Apple?

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016844)

Hey, at least he's getting paid to do what he loves.

Re:Ignorance (2, Insightful)

MobileTatsu-NJG (946591) | more than 3 years ago | (#33016566)

Are you saying the users are dropping calls and are unaware of it?

Re:Ignorance (1)

SquarePixel (1851068) | more than 3 years ago | (#33016752)

Are you saying the users are dropping calls and are unaware of it?

That's not what I said. I said the users will probably think it happens to everyone and not just to iPhone owners. It's also not so black and white - for example the iPhone could be skipping during the phone call, not drop it completely. Which most users again would probably think happens to everyone.

Re:Ignorance (2, Insightful)

MobileTatsu-NJG (946591) | more than 3 years ago | (#33016888)

That's not what I said.

That's why I asked for clarification as opposed to jumping into argue mode. ;)

It's also not so black and white - for example the iPhone could be skipping during the phone call, not drop it completely. Which most users again would probably think happens to everyone.

Why would they be more prone to accepting that than any other phone user?

Re:Ignorance (1, Insightful)

Darkness404 (1287218) | more than 3 years ago | (#33016754)

No, rather people would think that such things are normal. Just like lots of Windows users seem to think that buying a new computer because computers just "get slow" after a year is perfectly normal.

Re:Ignorance (2, Informative)

WrongSizeGlass (838941) | more than 3 years ago | (#33016760)

Are you saying the users are dropping calls and are unaware of it?

I have AT&T and I am not satisfied with their service. I have no complaints about their customer service, but their cell service is sub-par.

My iPhone drops a *lot* of calls - at least a few every day (whether I'm at home, at a client or on the road). I'm in NJ about 1/2 hour from NYC so there's no 'rural' excuse or 'NIMBY' excuse. Hell, I have trouble getting an AT&T signal near the AT&T facility that's 10 minutes from here.

If I'm on the phone while driving (legally 'hands free' via bluetooth, TYVM) I tell my clients that I may lose them and that I'll call them back if I do. There are certain spots on highways around here that I know I'll lose calls once or twice within a mile or two.

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016924)

Well, probably you shouldn't hold it that way...

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016590)

So because you don't like Apple, it means that people that like their iPhones are ignorant fools? Too bad Microsoft discontinued the Kin before the Apple sheep had a chance to wake up and buy a good phone!

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016632)

Another great example of this ignorance (and misinformation spread by Apple) is that Mac OSX is virus-free and will stay so, while in fact there have been several recent instances of malware on OSX. The funny thing is that because Apple spreads these lies and users blindly trust them, they also are ignorant and can't see it. It's the classic lalalalala.

Ignorance is what is happening here too.

Even you are confusing "Virus-free" and "Malware-free." There have been no known Mac OS X viruses in the wild. There have been, however, a few trojans (mostly proof-of-concept, a handful of actual "in-the-wild" ones). There's a big difference between the two.

Call me a Mac-fanboy if you'd like, though I personally don't own a Mac. I was just sick and tired of being the Windows tech support guy for all my relatives and have convinced a majority of them to move to Macs. They've been happy with the move and I have to say I've been very happy since they've moved.

Re:Ignorance (0, Flamebait)

morgan_greywolf (835522) | more than 3 years ago | (#33016718)

There have been no known Mac OS X viruses in the wild. There have been, however, a few trojans (mostly proof-of-concept, a handful of actual "in-the-wild" ones). There's a big difference between the two.

If I were to write a Mac OS X virus and prove that it works, is there any chance you'll quit saying that? No? Didn't think so.

Re:Ignorance (1)

BasilBrush (643681) | more than 3 years ago | (#33016934)

If I were to write a Mac OS X virus and prove that it works, is there any chance you'll quit saying that? No? Didn't think so.

That's a big if. I don't say viruses are impossible on OSX, but the "chance" of *you* being able to write one for the current version of OS X? As near to zero as makes no difference.

Re:Ignorance (4, Funny)

WrongSizeGlass (838941) | more than 3 years ago | (#33016942)

If I were to write a Mac OS X virus and prove that it works, is there any chance you'll quit saying that? No? Didn't think so.

I think if you wrote a Mac OS X virus Steve Jobs would drive to your house and ask you to stop it. He's a very persuasive guy. ;-)

Re:Ignorance (3, Funny)

SScorpio (595836) | more than 3 years ago | (#33016782)

You did the switch wrong. If you aren't a Mac-fanboy you need to find the relative that is the one that gets fed up and tries a Mac and begins drinking the kool-aid. Then you need to let them evangelize Macs so your other relatives purchase them. Then when a computer eventually has a problem, HDD crashes, they delete something they didn't want to, who knows. When they come to you for help you just turn around and say, "I don't know/support Macs". At this point you are no longer the family tech support guy.

Re:Ignorance (5, Insightful)

mistashizzle (1341785) | more than 3 years ago | (#33016642)

So everyone who likes their iPhone is ignorant and has no technical knowledge? Is that how it works? That statement is a blatant lie and shows a lot of ignorance on your part. I have owned the last two iterations of the iPhone (I bought both the 3GS and 4 when they launched) and I love both devices. I don't suffer from a lack of technical knowledge, I am a college student majoring in a computer science related field, and have had an interest in all things technology since I was in grade school. I own an Apple laptop because I enjoy their above average battery life, their design, and the fact that I can install windows on it should there be anything I need to run. I don't think it is infallible, I had a problem with the battery but Apple's customer support handled the issue that day and got it replaced. Along with that laptop I own a windows desktop that I built over the summer, and have previously built and helped built other computers. I know the specifications of my phone compared to other phones on the market. I am aware of their faults, but that doesn't mean I shouldn't like the device more than any other phone. It is largely a matter of personal preference. I wouldn't mind owning an android phone, I think most of them are great, but I enjoy the iPhone more. I think the design is fantastic, it has an equivalent if not (for the time being) better hardware than other phones on the market, and I like the software. I can make the signal drop if I take the phone out of the case and hold it in my left hand, but I am right handed and I ordered my case with my phone before the antenna was even a problem, so it isn't like I wouldn't have used one anyway. For others it's a deal-breaker and I can't fault them for that. The incessant need for people the validate their own technology choices by berating others is unnecessary. People will use what they like.

As for AT&T it also largely depends on who you ask. I live in a suburb of Philadelphia and AT&T provides pretty much the same coverage as my old Sprint phone and other people's Verizon phones. I have my areas and they have theirs, but overall it is a moot point. I have yet to experience a dropped call because where I live the service is fine. Chances are the vast majority of iPhone users live in a place where the service is not an issue. Other than the service the carrier is just like any other.

tl;dr The arguments are unnecessary, it boils down to individual preference / a personal choice.

Re:Ignorance (2, Insightful)

Wyatt Earp (1029) | more than 3 years ago | (#33016668)

I've owned Apple computers since 1993 and an iPhone since March 2009. What exactly am I doing wrong by owning and using them?

This is being typed out on an ASUS G73 I bought to game on. From an experienced Windows, LINUX and OS X user, here is an observation, Windows and modern Linux distros are a pain in the butt to use compared to OS X. PC hardware from the big vendors like Lenovo, ASUS, Dell or HP don't last as long as a Mac.

But when my PC went wonky and I needed to recover data, Ubuntu 10 is the first place I went to facilitate a recovery.

In the last ten years I've had countless incidents with malware, virus or trojans ending up on my PCs, in the same period I've come across three Word Macro viruses on my Macs.

I'm not buying a new iPhone right now till Apple fixes the antenna issue or comes clean on it, but how am I ignorant for buying one?

Re:Ignorance (5, Insightful)

Concerned Onlooker (473481) | more than 3 years ago | (#33016726)

"...but how am I ignorant for buying one?"

Obviously you're not. But people like your parent poster tend to base their hate more on emotions and wanting to be on the anti-Apple bandwagon than on real issues. Apple makes great stuff. Not perfect, but great.

Re:Ignorance (1)

phantomfive (622387) | more than 3 years ago | (#33016786)

You can spin it however you want, saying, "obviously Android users are better than iPhone users" and you might even be right, but the bottom line here is that this is bad news for Android. You want your customers coming back, even if they are intelligent customers.

On the other hand I do kind of wonder where they plan on going if they want a smart phone and not Android. Blackberry? Are all of them really thinking of switching to iPhone? That's hard to believe.

Re:Ignorance (3, Insightful)

mr_lizard13 (882373) | more than 3 years ago | (#33016814)

Actually, I think it's just ignorance and lack of technical knowledge from the users. Apple and its users tend to run around telling how great their products are and there are no faults in anything. They most likely think it must be the same thing with every device.

Not so sure about that - 50% of Mac buyers are 'new to Mac', and so have plenty of experience of other platforms, and their imperfections.

And the iPhone has only been around for a few years, so almost anyone that owns one will have owned some other brand of phone before, so they too will be more than aware of what the user experience is like on a 'non-apple' phone.

Another great example of this ignorance (and misinformation spread by Apple) is that Mac OSX is virus-free and will stay so, while in fact there have been several recent instances of malware on OSX. The funny thing is that because Apple spreads these lies and users blindly trust them, they also are ignorant and can't see it. It's the classic lalalalala.

Ignorance is what is happening here too.

There is, regrettably, a vocal group of apple users who spread this kind of stuff, but I'm not sure apple specifically say their OS is virus-proof. I think they point out that their computers can't 'catch' PC viruses, but they don't specifically say that a virus can't be written for the mac.

Now, you could argue that apple should make it clear that malware exists for their platform. But with any malware attack yet to gain any meaningful level of traction, perhaps it's fair enough that they keep that smug grin on their face for now?

Re:Ignorance (0, Flamebait)

sznupi (719324) | more than 3 years ago | (#33016874)

Flash is more vivid and, well, funny example.

On one hand, we have "Macs don't crash" - while on the other..."Flash is the cause of most Mac crashes" (nvm that other OSes do fine when Flash goes bonkers)

Which one is it?

Re:Ignorance (0)

Anonymous Coward | more than 3 years ago | (#33016894)

Ignorance is what is happening here too.

Irony.

Re:Ignorance (1)

dc29A (636871) | more than 3 years ago | (#33016914)

Actually, I think it's just ignorance and lack of technical knowledge from the users.

And this is different how from Windows users, Android users or (insert technology here) users?

Apple and its users tend to run around telling how great their products are and there are no faults in anything.

And this is different from Microsoft, Google, Dell, Nike, Coca Cola ... how? Every company that wants to make money touts their products as being the absolute best. Duh! Marketing 101! Name me one successful company that tells people: Hey, our products have flaws in them, but please buy them!

Another great example of this ignorance (and misinformation spread by Apple) is that Mac OSX is virus-free and will stay so, while in fact there have been several recent instances of malware on OSX. The funny thing is that because Apple spreads these lies and users blindly trust them, they also are ignorant and can't see it. It's the classic lalalalala.

Nice troll.

Ignorance is what is happening here too.

Yes because Windows, Android and other technology users are so smart and informed. For a great example, look at this video [youtube.com] how the 99% of the population is ignorant.

You seem very jaded and pissed off that Apple is out marketing any other company. When you realize that Apple is no different than other companies, maybe you'll come to your senses and stop trolling. Every company lies to sell more products/services, it's a fact of life, Apple is no different than Microsoft, Google, Nike, Coca Cola or Haliburton.

In related news... (1)

Luke727 (547923) | more than 3 years ago | (#33016480)

...most fags love the cock.

Why is this alarming? (0)

Anonymous Coward | more than 3 years ago | (#33016482)

"77% of iPhone owners say they'll buy another iPhone, compared to 20% of Android customers who say they'll buy another Android phone."

Translation: 77% of Iphone customers want something better. 80% of Android customers are satisfied with their purchase.

Re:Why is this alarming? (0)

Anonymous Coward | more than 3 years ago | (#33016498)

Only in a universe where phones are indestructible and don't become obsolete.

Re:Why is this alarming? (3, Insightful)

morari (1080535) | more than 3 years ago | (#33016574)

I didn't realize that telephones were capable of becoming obsolete. All they have to do is transmit a vocalized conversation... nothing to really update there.

Re:Why is this alarming? (1, Insightful)

Anonymous Coward | more than 3 years ago | (#33016598)

Analog cell phone are obsolete. Modern cell phones will become obsolete as well when they start turning off the radios on the towers.

Re:Why is this alarming? (1)

WrongSizeGlass (838941) | more than 3 years ago | (#33016706)

I didn't realize that telephones were capable of becoming obsolete. All they have to do is transmit a vocalized conversation... nothing to really update there.

If "[a]ll they have to do is transmit a vocalized conversation then iPhones, Android phones and all 'smart phones' are unnecessary. The 'tech support' and warranties for phones (analog, feature phones and smart phones) runs out well before the minimum 2 yr required contract with a carrier does. The nature of their portability and use means cell phones take a beating.

If a carrier like Verizon moves away from CDMA (which is a real possibility over the next few years) all the CDMA phone still using their network will see an end to their useful life. Consumers are simply buying a subsidized handset with a slow hourglass running out before they know it.

Re:Why is this alarming? (1, Offtopic)

insertwackynamehere (891357) | more than 3 years ago | (#33016780)

Ah forced ignorance. I'm sure you think you are clever trying to prove a point, but anyone with two braincells can tell that the only fucking idiot here is you.

(Hint: Telephones != smart phones and smart phones, like most consumer technology, becomes obsolete pretty quick. But don't let that get in the way of you and the five people who think you're method of reasoning is somehow intelligent).

Re:Why is this alarming? (1)

raving griff (1157645) | more than 3 years ago | (#33016858)

I didn't realize that telephones were capable of becoming obsolete. All they have to do is transmit a vocalized conversation... nothing to really update there.

And how many iPhone/Android buyers bought their phones to transmit vocalized conversation? Considering the fact that the apps and the multi-functionality of the devices are their selling points, I'd say that for the purposes these phones are bought for, they become quite quickly obsolete.

Re:Why is this alarming? (3, Insightful)

nysus (162232) | more than 3 years ago | (#33016522)

I bought a 3G 2 years ago. Then bought a 4 as soon as I could.

I've played a little with my friend's Androids. They don't do anything for me. Too many options. I'm a fairly hard core geek but sometimes you just don't want to be bothered with all the options. They just make things confusing.

Re:Why is this alarming? (0, Troll)

Anonymous Coward | more than 3 years ago | (#33016690)

Too many options. I'm a fairly hard core geek but sometimes you just don't want to be bothered with all the options. They just make things confusing.

Sorry, you just lost your geek cred. Go astroturf on the Apple forums, please

Re:Why is this alarming? (-1, Flamebait)

insertwackynamehere (891357) | more than 3 years ago | (#33016808)

Lol someone modded this insightful? Fucking pathetic. There are more Apple hating Slashfucks than fanbois and yeah all they do is whine about how sandy their vaginas are that people have differing opinions on things.

Re:Why is this alarming? (4, Insightful)

svirre (39068) | more than 3 years ago | (#33016850)

I herby revoke your geek license.

Re:Why is this alarming? (1, Flamebait)

insertwackynamehere (891357) | more than 3 years ago | (#33016794)

That's not a translation. That's a stupid spin. 80% of Android customers would not buy Android again, given the oppurtunity. 77% of iPhone users would. You fail statistics but you clearly excel at sucking slashcock

Alarming!? (1, Funny)

Anonymous Coward | more than 3 years ago | (#33016506)

OMG, that is alarming! Someone call fox news!
Posted from my iPad.

Lies, Damned Lies, and Statistics. (1)

hawks5999 (588198) | more than 3 years ago | (#33016526)

In related news, the iPhone4 has no antenna problems.

Obligatory (4, Funny)

Joao (155665) | more than 3 years ago | (#33016528)

Obligatory [youtube.com]

What a joke of a survey. (1, Interesting)

cjdavis618 (1809874) | more than 3 years ago | (#33016534)

Who did they ask? People inside of Apple's campus.. You've got to be kidding me.

Re:What a joke of a survey. (3, Insightful)

gyrogeerloose (849181) | more than 3 years ago | (#33016628)

Who did they ask? People inside of Apple's campus.. You've got to be kidding me.

Got to love it--some research challenges your preconceived notions so, of course, the only thing to do is reconsider said notions, right?

Wrong. Better to disparage the research than admit they might have been incorrect.

Come on, parent is not a troll. (3, Insightful)

Abcd1234 (188840) | more than 3 years ago | (#33016700)

In fact, he nailed it spot on. The GP doesn't like the conclusions of the study, so he just assumes the study or the researchers are wrong. It's an excellent illustration of confirmation bias (or, in this case, its inverse).

Re:What a joke of a survey. (1)

interkin3tic (1469267) | more than 3 years ago | (#33016948)

Better to disparage the research than admit they might have been incorrect.

Nothing really unique about that, creationists have been practicing that for about 200 years.

Re:What a joke of a survey. (5, Funny)

1310nm (687270) | more than 3 years ago | (#33016688)

Stockholm Syndrome?

Re:What a joke of a survey. (1)

WrongSizeGlass (838941) | more than 3 years ago | (#33016800)

Stockholm Syndrome?

Don't you mean iStockholm iSyndrome?

Re:What a joke of a survey. (1, Insightful)

Anonymous Coward | more than 3 years ago | (#33016734)

I travel between Phoenix, San Jose, Salt Lake City, St. George, and Las Vegas, and I've never had an issue with ATT and my iPhone 3gs.

People in New York and Boston that I call do, however.

Re:What a joke of a survey. (1)

mh1997 (1065630) | more than 3 years ago | (#33016936)

I travel between Phoenix, San Jose, Salt Lake City, St. George, and Las Vegas, and I've never had an issue with ATT and my iPhone 3gs.

You and most people I know don't have problems with using their iphone, but I hate when someone calls me on their iphone - either to my landline or cell. The voice quality is terrible from the iphone.

Re:What a joke of a survey. (1)

omnibit (1737004) | more than 3 years ago | (#33016748)

You forget that the majority of people are not nearly as technical as the readers of this website. It's not difficult to envisage that the iPhone does almost everything that the general public wants. I can't speak for the rest of the U.S., but I get highly reliable voice calls in Manhattan and great data speeds on the iPhone 4.

Not that I believe polls (1)

deep9x (1068252) | more than 3 years ago | (#33016536)

but where are these Android users going to go? I highly fucking doubt it's to the iPhone, since People seem to never want to break their plans or contract with an existing devil-service.

Re:Not that I believe polls (1)

WrongSizeGlass (838941) | more than 3 years ago | (#33016866)

but where are these Android users going to go? I highly fucking doubt it's to the iPhone, since People seem to never want to break their plans or contract with an existing devil-service.

AT&T sells Android, BlackBerry and Win Mobile as well as iPhones. An AT&T Android users could join those of us on the dark side, or they could jump to another platform. Non-AT&T subscribers can't go to an iPhone until their contracts run out unless they're willing to pay an ETF (which is much less likely). All that is presuming that Android users want to change platforms. I think by the time an Android user's contract is up they'll be used to taking advantage of all that an Android phone offers and will have a more favorable view towards buying another Android phone

Not surprising.... (1, Troll)

phoebus1553 (522577) | more than 3 years ago | (#33016544)

Mac/Apple lovers are generally loyal to the bitter end, like devoted followers of most products and can look past most faults. For someone that wants an iPhone, there is nothing else that will produce an iPhone but the real thing, and service level be damned. Besides that, the rumor mill abounds that AT&T's exclusivity is almost over.

Android users come from a more diverse population who are probably not loyal to any one thing but want good 'product' in a smart phone but have no tying factor to the platform. If all you want is what you perceive to be a good smart phone you have many options, one of which is also the iPhone. You may not even know that the next cool phone being advertised is an Android based product since they mask it pretty well. I personally have never had a cell phone I would buy the next generation of, including my Blackberry Storm, but that's a different story since work says that I shall have a blackberry of some variety.

Re:Not surprising.... (1)

Wyatt Earp (1029) | more than 3 years ago | (#33016686)

As soon as the iPhone is available on other carriers, it's really over for Android.

Re:Not surprising.... (0)

Anonymous Coward | more than 3 years ago | (#33016788)

It already is. American Telephone and Telegraph only operates in United States but the iphone is sold in more than one country.

Re:Not surprising.... (1)

Darkness404 (1287218) | more than 3 years ago | (#33016876)

No because one phone can't possible fit the niche of everyone, mix that with the app fiascos and over-reliance on iTunes and I can't see the iPhone really gaining too much ground. Physical keyboards are nice, even the best touch-screen keyboard can't match the feedback of a physical keyboard, and a physical keyboard is something that the iPhone will never have. Same thing with the apps, there are no real limits to what you can do with Android, no stupid limits of not "competing with apple" or running other code.

One phone can never fit exactly what you want, the iPhone might be good at giving a few people what they want, but with Android phones there can be the possibility of giving close to 100% of people 100% of what they want, such things are impossible for a single-device line like the iPhone.

Re:Not surprising.... (3, Insightful)

Abcd1234 (188840) | more than 3 years ago | (#33016720)

Android users come from a more diverse population who are probably not loyal to any one thing but want good 'product' in a smart phone but have no tying factor to the platform.

Let's just say this BS is right. That doesn't change the fac that *80 percent of them* don't believe Android is "a good 'product'". Ignoring how customers feel about competing products, if that isn't an indictment of the Android platform, I don't know what is.

Re:Not surprising.... (3, Insightful)

smack.addict (116174) | more than 3 years ago | (#33016832)

What a lovely little world you live in. It's one in which people who don't agree with you don't "want a good product".

I use an iPhone and continue to use it because it is a better product for my needs than the Android. I'm not being a doofus like you and claiming that the iPhone is a better phone for your needs.

It would seem that the only honest conclusion is that, of the survey population, more iPhone users than Android users believe that the iPhone best meets their needs and will continue to meet their needs.

Re:Not surprising.... (1)

Concerned Onlooker (473481) | more than 3 years ago | (#33016848)

"Mac/Apple lovers are generally loyal to the bitter end, like devoted followers of most products and can look past most faults."

Really? I suppose you just made that up because it fits your emotional model of the world, but what do you base that on? Do you really think Android/Microsoft/Linux users are not equally loyal and devoted? I'd say they are seeing as how I'm regularly referred to as gay, stupid or ignorant just because I like Apple products.

translation (0, Troll)

shird (566377) | more than 3 years ago | (#33016546)

77% of iPhone users are fan boys/girls
80% of Android users value freedom of choice

Re:translation (0)

Anonymous Coward | more than 3 years ago | (#33016576)

95% of consumers in the G8 can't be bothered with either.

Re:translation (5, Insightful)

MobileTatsu-NJG (946591) | more than 3 years ago | (#33016584)

77% of iPhone users are fan boys/girls
80% of Android users value freedom of choice

95% of all fanboys don't realize they're fanboys.

Re:translation (1)

ahankinson (1249646) | more than 3 years ago | (#33016596)

77% of iPhone users would give money again to Apple.

20% of Android users would do the same to any number of manufacturers

Is it any wonder Apple's cleaning up in the mobile industry? [businessinsider.com]

Re:translation (1)

rampant mac (561036) | more than 3 years ago | (#33016740)

"80% of Android users value freedom of choice"

And 100% of Android users want the ability to remove shovelware [slashdot.org] from their phone without having to root it.

Re:translation (0, Troll)

insertwackynamehere (891357) | more than 3 years ago | (#33016840)

Talk about a reality distortion field. For fucks sake, you Android loving fucks come here throwing around sexy SAT level words like "cognitive dissonance" and yet you can't even pick up on what it really is apparently. You didn't translate shit. You proved how fucking dumb you are.

Re:translation (0, Troll)

smack.addict (116174) | more than 3 years ago | (#33016842)

I am guessing 100% of Android users are ignorant jackasses?

All depends on where you are and what you do (5, Interesting)

Overzeetop (214511) | more than 3 years ago | (#33016570)

Around me, AT&T has nearly (I'd say 85-90%) of the coverage of Verizon, and probably 130-200% more coverage than the next best. When comparing my speed to those on Verizon about a year ago, my data was twice as fast. Then again, I'm not in a major metro area. I doubt we have a lot of iGoobers streaming youtube and pandora on every cell.

I will say that the iPhone appearance of speed in Safari is about twice that of any WinMobile phone I've had, though no faster or slower than the browser on the couple of Blackberries I've seen.

I suspect the satifaction, aside from the Apple factor, has more to do with the particular default setup of the OS than the actual OS efficiency. Android can do a hell of a lot more, but since most (80%? 90%?) of users never change the defaults, most of the people with Android phones are missing out a lot of the potential features. iPhones, otoh, are more of a WYSIWYG experience - if it doesn't exist in the default profile setup, it simply doesn't exist.

Re:All depends on where you are and what you do (3, Informative)

Ritz_Just_Ritz (883997) | more than 3 years ago | (#33016604)

WHERE makes a huge difference. I punted AT&T in NYC due to the maddening frequency of dropped calls. Up in the burbs, I was satisfied with the service, but had to switch when I started spending more time in Manhattan due to a job change. I'm really happy with T-Mobile now, but I suspect that might not be the case if I was out in the boonies.

Re:All depends on where you are and what you do (4, Insightful)

farnsworth (558449) | more than 3 years ago | (#33016896)

Part of the reason there is so much negative buzz about AT&T is that their network *does* suck in NYC and SF, and people from these areas make up a disproportional amount of the blogosphere and media.

Whenever I'm outside of these areas, AT&T is totally fine. But it's pretty well-known that trying to place a call on Friday afternoon in either NYC of SF is an exercise in futility.

When asked if they would switch to mobile 7 (1)

Major Downtime (1840554) | more than 3 years ago | (#33016582)

Both respondents answered "Ofcourse!"

Depends where you live (5, Informative)

clarkkent09 (1104833) | more than 3 years ago | (#33016592)

I have an iPhone and where I live voice and data coverage is great, much better than Verizon. I go to LA a lot and I usually have a lot of problems with reception there for some reason. As for the device itself, I can compare iPhone with Droid directly since my girlfriend has one and I can tell you I wouldn't swap the phones or the providers. She would though. They both do more or less the same things but iPhone UI is much nicer. Btw I can't make the antenna problem happen at all. The best I can do is get one bar to drop and that's with holding it in a completely unnatural way.

Re:Depends where you live (1)

NixieBunny (859050) | more than 3 years ago | (#33016644)

It certainly does. I live in the middle of town, on the rich end of the local state university, and my iPhone 3G reception in my house is two bars. Our son's friend lives in an even more tony neighborhood two miles away and I get zero bars there.

But it will get five bars in most smalls town in Idaho on a tiny two-lane highway.

Re:Depends where you live (0)

Anonymous Coward | more than 3 years ago | (#33016676)

Obviously you are a bone-headed Apple Fan Boi who drinks the Kool-aid. Sheep.

Re:Depends where you live (1)

Kenja (541830) | more than 3 years ago | (#33016806)

So your comparing a brand new iPhone 4 (based on your comment about the antenna problem) to an old, discontinued Android phone. Sounds like a fair and unbiased comparison all right.

Re:Depends where you live (1)

Darkness404 (1287218) | more than 3 years ago | (#33016812)

It also depends on what you want your phone to do. I can't stand not having control over my phone and not having a physical keyboard, so the iPhone would not be a phone I would really even consider.

And also you are comparing phones of different generations, you are comparing a high-end phone of 6 months ago with a high-end phone of today. Comparing the iPhone 4 to the Droid X would be a fair comparison, but 6 months is a year or so when it comes to mobile devices.

I believe it (4, Interesting)

Anonymous Coward | more than 3 years ago | (#33016626)

I write apps for the android, I've compared 5 different models in my office full of engineers. I continue to stick with each iPhone version because I find the android interface and integration with my computers to suck frankly. I do not have reception problems, I've never been bricked.

I keep hoping android will do better, but the carriers are acting like music companies and screwing up the products in ways I find problematic. I'm not basing this on news, but on evidence from personal experience.

Am I in the reality distortion field or are you?

It's actually true (4, Insightful)

RafaelAngel (249818) | more than 3 years ago | (#33016638)

The vocal minority bitch and moan. The majority of people like the service. It can't be all bad otherwise people would flee. Also, Apple would have nothing to do with a company that its consumers don't support. If Apple is happy then the majority of people are happy.

it's not as bad as some think, but it's bad enough (1, Interesting)

Anonymous Coward | more than 3 years ago | (#33016640)

As I sit here at my house with at best 2 bars of signal. I can't even get push notifications at my own home with AT&T because of poor coverage.

In general in well-travelled places the coverage is okay, although the system does overload at big gatherings (too many iPhone owners in my area I suspect). But if the Verizon deal is real, I'll switch in an instant, just so I can use my phone at my house properly.

Makes Sense Complaints Are Augmented (2, Insightful)

Apple Acolyte (517892) | more than 3 years ago | (#33016650)

After all, the squeaky wheel gets the grease, and in addition to that, satisfied customers usually don't go to great lengths to praise service they're satisfied with.

lol (0)

Anonymous Coward | more than 3 years ago | (#33016652)

This is called Ass-kissing AT&T so they don't reduce the bandwidth caps further and/or drop more calls.

How would they know? (5, Insightful)

Kenja (541830) | more than 3 years ago | (#33016658)

Its not like they had the opportunity to try an iPhone with another carrier.

Re:How would they know? (1)

Overzeetop (214511) | more than 3 years ago | (#33016868)

A month before I made the switch to AT&T (from a local), I bought an AT&T prepaid and a Verizon prepaid, then tracked the signal strength in the 8-10 counties I frequent, including call quality. There was one county that had pretty much exclusive Verizon coverage, but it's rare I do business there; even then the coverage was less than 30% of the county, though AT&T could have claimed about 5-8% from spillover from neighboring counties. (Now, it's more like 30% V / 20% AT&T since AT&T has towers along the only main highway). Call quality was essentially identical.

As long as the antenna stack is competent, there's precious little difference in phones except in fringe areas. It's not like anyone with a Droid is going to find out how AT&T coverage is, either, since you can't get a Droid to work on any system but Verizon.

Phone Companies = Banks (5, Insightful)

painandgreed (692585) | more than 3 years ago | (#33016672)

I think phone companies are much like banks. They're fine until something happens that causes the user displeasure, and then they become the most evil thing on the face of the earth causing them to change their service to some place else. The new place is fine, or even great, until something bad happens there, and then there are two most evil things on the face of the planet.

I'm with AT&T (and an iPhone). They have good service in my area ( I did ask around first for people's opinions of various phone company's service in my city), they had the phone I wanted (pre-iPhone), the store next to my house where I bought my phones, they give my company a discount, and I've never had any issues with them. Why shouldn't I like them?

stockholm syndrome? (1)

sixsixtysix (1110135) | more than 3 years ago | (#33016682)

i bet it is a large case of stockholm syndrome.

Re:stockholm syndrome? (1, Informative)

Yaur (1069446) | more than 3 years ago | (#33016828)

Actually its really easy to explain. iphone has been out long enough that people who still have them are on at least their second device. People, like me, who were dissatisfied with their first iphone or AT&T's shitty coverage switched to Android (or w/e) while the people who were satisfied bought another one. So IMO it isn't much of a surprise that most people who still have iphones.

Re:stockholm syndrome? (1)

insertwackynamehere (891357) | more than 3 years ago | (#33016872)

Do you know what that means? Or do you just like saying it because it makes you feel like a big boy.

Only 20% of Android users will return to Android? (4, Insightful)

IrrepressibleMonkey (1045046) | more than 3 years ago | (#33016684)

Buried in the penultimate paragraph is the somewhat alarming note that "77% of iPhone owners say they'll buy another iPhone, compared to 20% of Android customers who say they'll buy another Android phone."

It's a throw away comment at the end of the story, but I don't believe that 'statistic' for a second.

The only way I can make sense of it, is perhaps the idea that only 20% would buy another Android phone from the same manufacturer. Due to the number of options, the grass always being greener and the effective 'arms race' between Android manufacturers etc that sounds vaguely plausible. But 80% ready to abandon the platform? That has to be nonsense. Apart from anything else, where are they gonna go?

FWIW I have an iPhone, never owned an Android, blah, blah...

Fucktard sopssa erm ... SquarePixel is at it! (0)

Anonymous Coward | more than 3 years ago | (#33016694)

Nice troll sopssa! Or should I say, SquarePixel! No more China threads to troll on? Or Google threads? You sounds like a douchebag who is pissed off at Apple making great products.

Keep on trolling fucktard!

It's where you're from... (2, Informative)

endus (698588) | more than 3 years ago | (#33016744)

I started out with Sprint, then Nextel, neither of which was any good. Could never hold on to calls, mad dead spots, problems with reception at home, etc. Then I got verizon and loved it (but hated the phone). Verizon's service was rock solid, but their data plans were way too much. Then my iPod (which I live and die by) broke and I didn't have the cash for both a new phone and a new ipod, so I changed to ATT and got my 32 gb 3gs. The service in the boston area is on par with verizon. I can't speak to the data network, but there are no significant dead spots, I can talk on the phone and move around, etc. The internet is fast enough for what I need it for when Im out.

Even when I drove out to western ny on 88/86 we mostly had (edge) service. A few dead spots between towers, but good enough.

I think NYC has it much worse than I do anywhere I've been.

So I think it just depends on where you are, and also what your expectations are. If you're a wicked heavy internet user and you travel all over the country, yea, obviously verizon is going to beat the shit out of everybody. But if you mostly stay in a place where att has decent coverage and is not overloaded too bad then it will be fine.

Re:It's where you're from... (1)

Darkness404 (1287218) | more than 3 years ago | (#33016918)

Verizon actually has cheaper data plans for phones when compared to AT&T. Verizon's is $30 unlimited, AT&T is $25 with a tiny 2 GB cap. While 2GB -might- be enough for current usage, I can't see bandwidth needs dropping but rather increasing with more and more ways to get high-quality movies streamed to your phone.

Fine here (1)

Erbo (384) | more than 3 years ago | (#33016766)

I'm in Denver, and I've been with AT&T since they were originally AT&T (before they were Cingular for awhile). My fiancee and I both have iPhone 3GSs (32 Gb).

We haven't experienced a lot of trouble with the service. I get the occasional dropped call when I'm driving, but it's not enough to be more than a nuisance. I did see a significant network slowdown in terms of data while I was at a Rockies game, but, well, it was at Coors Field with thousands of people there, and many of them probably had AT&T phones, so the network was probably a leetle bit stressed. For the most part, the service is unobtrusive.

This time around, for some reason, one of our phone numbers was eligible for a full-subsidized upgrade to iPhone 4, but the other was not, so we elected to wait and stick with the 3GS another year; in the meantime, iOS 4 would give us many of the advantages of the new phone without having to switch hardware. We made this decision before the antenna flap started, which just made it look all the more intelligent afterwards. It's my opinion that the next iPhone will almost certainly do something about the antenna problems we've seen on the iPhone 4, and it's likely that Apple will take a look at all aspects of the unit's RF performance. When they do, and when they release a new model that incorporates these improvements, we'll upgrade.

Hold the Phone! (5, Interesting)

PopeRatzo (965947) | more than 3 years ago | (#33016798)

Ah, the "Yankee Group".

Let's take a look at the "independent research organization" called the "Yankee Group" who was the publisher of this rather surprising "study".

The single-sentence introductory paragraph to the rather glowing Yankee Group Wikipedia entry reads as follows: "Yankee Group, a Massachusetts company, sells advice and market-research information relating to information technology".

The Yankee group makes a considerable amount of it's income from the "consulting services" it offers to corporations. Consulting about what? About marketing products.

You might remember the Yankee Group because they were the ones who Microsoft hired to do a study showing that Windows 2003 was superior to Linux "in terms of quality, performance and reliability and that the Windows users are more satisfied than Linux users (think about that). Who did Yankee Group hire to do the actual "study" part? Ah, well, they hired "Sunbelt Software, a vendor of Windows utilities, which publicised the survey solely through a mailing list called W2Knews, billing itself as "the World's first and largest e-zine designed for NT/2000 System Admins and Power Users"."

So, the impartial study about Windows vs Linux was solely published in a Windows user group's online forum.

When Yankee Group was criticized for the many press releases that they put out trumpeting Windows obvious superiority over Linux, this is what happened:

Laura DiDio, an analyst at the Yankee Group who has been at the receiving end of much of the criticism from Linux advocates, claimed the radical elements of the community could damage the reputation of open source software.

"There's an extremist fringe of Linux loonies who hang out on forums and are disrespectful and threatening because you disagree with them," DiDio told ZDNet UK on Wednesday. "That can hurt the Linux community."

This according to ZDNet.

So, at a time when Microsoft was engaged in a FUD campaign against Linux, pushing their "revolutionary" 2003 Server, they hire the Yankee Group to frame "radical" Linux users as "extremist fringe" and "loonies" and are "disrespectful" and "threatening".

So you're an IT manager and you read that. You want "disrespectful and threatening loonies" working for you or do you want to hire the more satisfied Windows administrators whose platform is "superior" in terms of "quality, performance and reliability"? That was exactly how the press releases from the Yankee Group read.

So, all you iPhone users are just thrilled to death with AT&T? Fascinating...

A similar report notes... (3, Interesting)

fahrbot-bot (874524) | more than 3 years ago | (#33016856)

...that sheep love their shepherd. Film at 11.

Seriously, AT&T and the iPhone are probably good enough for the majority of people for what they need it to do. People know nothing is perfect and, so, good enough is fine.

Be more satisfied with what "is" than dissatisfied with what "could be".

Me? I own a Qualcomm QCP-1900 from around 1997 using PrimeCo/nTelos. Don't use it a whole lot, but the phone still works like a champ and I have *never* had a call dropped. I say "bah" to your fancy text and web-enabled phones, mine actually works as a *phone* :-)

NY & SF are not everything after all (1)

sribe (304414) | more than 3 years ago | (#33016884)

In a shocking development today, it was learned that 97% of the US population actually does not live in New York City or San Francisco.

Not everyone is a geek (0)

Anonymous Coward | more than 3 years ago | (#33016890)

Everyone has different needs and most aren't as obsessed with freedom of choice. Also most Androids aren't all that free. Most people like the experience of using an iPhone. I don't have one but I have a Touch and it's a great little media player. iTunes being both a strength and weakness. The point is once you have your media in it's pretty painless and stable to use. I'm not at all shocked that 77% would say they would buy another iPhone. I'd even go so far as to say an even higher percentage will end up with a second iPhone after they try to find one they like better. The shocker is the percentage of people happy with AT&T. I find that one hard to believe. I have talked to a couple of iPhone users that happen to live in good coverage areas that are happy with the service. The rest vary from moderately unhappy to blind rage at AT&T. The biggest thing I have to point to considering overall satisfaction is the very fact AT&T has been struggling to keep up with bandwidth since the launch of iPhone. I've had smart phones and I found them more a headache than they were worth but people actually use the iPhone a lot. They aren't the dominant smart phone number wise but they use the bulk of the bandwidth. People may boast about their particular smart phone but people actually use their iPhones.

AT&T Asked For My Social Security Number (0)

Anonymous Coward | more than 3 years ago | (#33016892)

AT&T Asked For My Social Security Number. They would not even provide me with information on their calling plans or services until I provided it. Fsck them. I will never do business with them again for the entire rest of my life.

They have no need for this number. It is *not* an ID number. In fact, it is illegal to use it as an ID number (although a number of state, county, and local governments use it in exactly this way, illegally). If I did business with AT&T, there would be no taxable events -- no income to me, etc. So they have no need for this number.

Fsck AT&T. They have already received their last dollar from me, and they will never receive another, *even if* they change their ways. Fsck them!

Meaningless statistic (4, Insightful)

Solandri (704621) | more than 3 years ago | (#33016928)

Um, if you do a subjective survey of only people who use the service, of course it's going to get high marks. The people who are dissatisfied with it have mostly left for a different service. This is why you do random samples. So you get a representative sample of the entire population.

The only way the stat they measured carries any weight is if you compare to an identical survey of customers with other phone networks. The relative satisfaction rate between different providers can carry some statistical meaning. e.g. If AT&T's satisfaction rate is 73% and Verizon's is 90% (made up as an example), that tells you something. Otherwise, all you're doing is measuring the degree of self-selection of a self-selected population, which is pretty useless for market analysis.

Proof that Google has fanboys too. (1, Insightful)

pushing-robot (1037830) | more than 3 years ago | (#33016944)

I had no idea Android phones' ratings were so low; I'd like to see some other studies to make sure this isn't a fluke. That said, anyone who is spinning these numbers as good for Google is self-delusional. If you're claiming a 20% "Would buy again" rating as proof that Android is superior to iPhone, you've crossed into Baghdad Bob [wikipedia.org] territory.

I think Google has done a great job with Android as an operating system, but they really need to start thinking about the Android "experience". As much as people obsess over Apple's banning of apps, it's much easier to write for the iPhone as it has a standard screen size and aspect ratio and the feature set is always a superset of the previous phones. Writing for Android means you have no clue what the screen size, aspect ratio, or resolution will be. You don't know how fast a CPU or how much memory you'll have, or what hardware buttons you'll have, or if you'll have a keyboard and what its layout will be. Android developers either have to only target a subset of phones or try a clunky generalist approach.

Since Android is open-source and has rather permissive licensing, Google doesn't have a huge amount of control over who uses their code. But they could still do like Mozilla and limit use of the Android trademark and logo. Google could insist that "Android"-branded phones meet specific requirements, like, say, their suggested hardware for Android 3: 3.5" screen, 1GHz CPU, 512MB RAM. Giving developers a specific target for would do wonders for the Android app market and for the user experience.

Possible explanation (1)

ceraphis (1611217) | more than 3 years ago | (#33016946)

I wonder if the major reason people say they love AT&T is because they know it's their only option for an iphone, and they are exceedingly happy with their iphone? I know a lot of people who are extremely happy with their iphones but have nothing to say about AT&T service

Could it REALLY just be the vocal minority that has given rise to the familiar "AT&T sucks, verizon is awesome" mentality? I hear this way too often to believe that it's only a small subset. New York for example has long seemed to be a running gag of AT&T's bad coverage from what I've heard over the years.
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