Beta

Slashdot: News for Nerds

×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Southwest Adds 'Mechanical Difficulties' To Act Of God List

samzenpus posted about 4 years ago | from the blameless-travel dept.

Transportation 223

War, earthquakes, and broken washers are all unavoidable events for which a carrier should not be liable if travel is delayed according to Southwest Airlines. Southwest quietly updated their act of God list a few weeks ago to include mechanical problems with the other horrors of an angry travel god. From the article: "Robert Mann, an airline industry analyst based in Port Washington, NY, called it 'surprising' that Southwest, which has a reputation for stellar customer service, would make a change that puts passengers at a legal disadvantage if an aircraft breakdown delays their travel. Keeping a fleet mechanically sound 'is certainly within the control of any airline,' Mann said. 'Putting mechanical issues in the same category as an act of God — I don't think that's what God intended.'"

cancel ×

223 comments

Check their payroll (5, Funny)

Drakkenmensch (1255800) | about 4 years ago | (#33035840)

Is God part of their fleet maintenance engineering crew?

Re:Check their payroll (1)

kg8484 (1755554) | about 4 years ago | (#33035910)

Yeah, he goes by Larry when he's on the job.

Re:Check their payroll (1)

rrhal (88665) | about 4 years ago | (#33036044)

No that's Morgan Freeman - he only played God in the movies.

Re:Check their payroll (0)

Anonymous Coward | about 4 years ago | (#33036034)

No, but there is a Jesus Hernandez that works in baggage... are lost bags now under the Act of God clause too?

Re:Check their payroll (5, Funny)

interkin3tic (1469267) | about 4 years ago | (#33036048)

I don't know, have you seen the latest security measures?

"Thou shalt not bring liquids over 3 oz in thine carry-on luggage, for it is an abomination and potentially a bomb (anation).

Thou shalt remove thine shoes from thine feet, for thee art in a place of holy security, and also we want it to look like we learned something from that shoe bomber incident.

Thou shalt not bring hammers onto the plane, for in the face of a terrorist wielding a hammer all are paralyzed with fear and would not be able to stop him from hammering out the windows and depressurizing the cabin, causing extreme discomfort for all therein.

Thou shalt not question TSA rules, for they keep you safe so long as terrorists continue to be inconceivably stupid and incapable of lighting the bombs they hath smuggled aboard the airplane"

Pretty sure God works for TSA and doesn't take his job very seriously.

Re:Check their payroll (0)

Anonymous Coward | about 4 years ago | (#33036736)

"Thou shalt remove thine shoes from thine feet, for thee art in a place of holy security, and also we want it to look like we learned something from that shoe bomber incident."

Thank God that the US are prude or they would have learned something from the underwear bomber too.

Re:Check their payroll (2, Interesting)

interkin3tic (1469267) | about 4 years ago | (#33036762)

Thank God that the US are prude or they would have learned something from the underwear bomber too.

Alternatively, it's too bad we're prudish and not in better shape physically.

Re:Check their payroll (1)

frosty_tsm (933163) | about 4 years ago | (#33036874)

"Thou shalt remove thine shoes from thine feet, for thee art in a place of holy security, and also we want it to look like we learned something from that shoe bomber incident."

Thank God that the US are prude or they would have learned something from the underwear bomber too.

Umm... virtual strip search anyone?

Re:Check their payroll (1)

rev_sanchez (691443) | about 4 years ago | (#33036110)

At one point in his career the Christian god was a carpenter who could turn water into wine at will. If he's like any of the carpenters I know that's a terrible combination. I'm thinking that there's a reason that the bible didn't mention his skill as a craftsman. Combine that with a slight grudge toward humanity over that whole brutally tortured to death thing and a difficultly with holding things like small screws and such and I might grab the next flight if he'd worked on it.

Re:Check their payroll (3, Funny)

Hoi Polloi (522990) | about 4 years ago | (#33036374)

He should be since all thier mechanics pray to him before every take off.

Re:Check their payroll (1)

jayme0227 (1558821) | about 4 years ago | (#33036478)

Indeed. After cutting nearly everyone else to keep fares low, they now just pray that nothing breaks.

No, as the ubiquitous bumper sticker sez... (1)

zizzybaloobah (1021731) | about 4 years ago | (#33036516)

He is their co-Pilot

Re:No, as the ubiquitous bumper sticker sez... (1)

elrous0 (869638) | about 4 years ago | (#33036566)

Ha, you're gonna need him.

Re:Check their payroll (1)

IvyMike (178408) | about 4 years ago | (#33036744)

Does some dude named "Jesus" count?

Re:Check their payroll (1)

SpongeBob Hitler (1848328) | about 4 years ago | (#33036830)

Is God part of their fleet maintenance engineering crew?

Well, whatever role he plays, I wish he would smite the TSA!

I think they're right (1)

$RANDOMLUSER (804576) | about 4 years ago | (#33035846)

Statistics should be considered an "Act of God".

Re:I think they're right (1)

capnchicken (664317) | about 4 years ago | (#33035880)

Don't say that near any 6-Sigma guys :-)

Re:I think they're right (3, Funny)

mmkkbb (816035) | about 4 years ago | (#33035918)

You know those belts don't indicate actual martial arts skill, right?

Re:I think they're right (1)

$RANDOMLUSER (804576) | about 4 years ago | (#33035940)

As long as the eventuality is documented in the process binder, it's OK if it happens.

Re:I think they're right (0)

Anonymous Coward | about 4 years ago | (#33035934)

Yeah, you can't rely on either of them.

Re:I think they're right (1)

sznupi (719324) | about 4 years ago | (#33035966)

Wars too, it would seem...

Re:I think they're right (5, Funny)

Anne_Nonymous (313852) | about 4 years ago | (#33036080)

>> Statistics should be considered an "Act of God".

So should arriving on time with all you luggage intact.

Re:I think they're right (1)

NonSequor (230139) | about 4 years ago | (#33036812)

Absolutely. If a part fails within its operating parameters, which is always a possibility, that's a circumstance outside of human control.

Of course, operating a part outside of its operating parameters, or defining unrealistic operating parameters, would be negligence.

What does Kevin Smith think of this? (0)

Anonymous Coward | about 4 years ago | (#33035854)

Oh, wait, I bet he doesn't fly Southwest anymore after his "weight" incident.

Some bean counter ... (3, Interesting)

capnchicken (664317) | about 4 years ago | (#33035860)

... probably figured that this might overcome their bags fly free policy while still remaining competitive. Marketing won't like it if this story gets any bigger, kudos to the Arizona Daily Star for breaking it.

Re:Some bean counter ... (2, Informative)

Virtucon (127420) | about 4 years ago | (#33036338)

Gary Kelly is a Bean Counter. He was CFO prior to being named to his current position and it's just a way that they don't have to book you on another airline or pay for overnight accommodations if they have a mechanical problem. From a marketing perspective this is an incentive to buy "Travel Insurance." Bah...

http://www.southwest.com/swamedia/bios/gary_kelly.html [southwest.com]

Mechanical failure (3, Insightful)

girlintraining (1395911) | about 4 years ago | (#33035864)

So if my car breaks and crashes into a state trooper, killing him, I can claim that my shoddy repairs were an act of god? AWESOME! *goes for a drive*

Re:Mechanical failure (4, Funny)

Binkleyz (175773) | about 4 years ago | (#33036024)

And thus the obligatory "Slashdot automobile analogy" requirement is fulfilled.

Re:Mechanical failure (2, Insightful)

girlintraining (1395911) | about 4 years ago | (#33036038)

And thus the obligatory "Slashdot automobile analogy" requirement is fulfilled.

Yeah. I feel dirty too.

Re:Mechanical failure (1)

StuartHankins (1020819) | about 4 years ago | (#33036294)

"Dirty girl" comments coming in 3... 2... 1...

Re:Mechanical failure (0)

Anonymous Coward | about 4 years ago | (#33036050)

I thought you would have figured it out by now... government employees are protected from us minor peons far better than that! You'd be shipped to gitmo and tried for terrorism.

Re:Mechanical failure (1)

MBGMorden (803437) | about 4 years ago | (#33036202)

Tear jerking scenario aside (you might as well have tried the "Think of the children" route and made it a little girl holding a puppy with a bow in it's hair), no, if you are in an accident caused by a verifiable mechanical breakage than you are not going to be considered at fault.

Being legally at fault in a criminal matter though is a very different matter than claiming no fault in a Terms of Service document.

Aging fleet (0)

Anonymous Coward | about 4 years ago | (#33035870)

I guess the fleet is getting too old to maintain properly. Perhaps the FAA needs to investigate the veracity of Southwest's maintenance records.

If 'mechanical difficulties' has been added... (4, Funny)

Anonymous Coward | about 4 years ago | (#33035872)

...to the acts of God list, you better add 'my angry fist to your prone crotch', you cheap assholes. Typical Southwest bullshit.

Re:If 'mechanical difficulties' has been added... (2, Insightful)

operagost (62405) | about 4 years ago | (#33036322)

Every airline sucks. I mean, come on: doesn't Delta charge you for breathing now?

Re:If 'mechanical difficulties' has been added... (3, Funny)

Anne Thwacks (531696) | about 4 years ago | (#33036682)

No- Thats RyanAir

Re:If 'mechanical difficulties' has been added... (0)

Anonymous Coward | about 4 years ago | (#33036646)

How in the world do you punch someone's crotch when he's lying prone? [wiktionary.org]

Another suggestion.... (1)

mseeger (40923) | about 4 years ago | (#33035894)

Just add "Management Incompetence" to the list or add it at least as natural constant.

Re:Another suggestion.... (1)

damn_registrars (1103043) | about 4 years ago | (#33036252)

Just add "Management Incompetence" to the list or add it at least as natural constant.

I don't think there is an airline that doesn't have that one on their list...

Re:Another suggestion.... (1)

mseeger (40923) | about 4 years ago | (#33036602)

Just add "Management Incompetence" to the list or add it at least as natural constant.

I don't think there is an airline that doesn't have that one on their list...

Dunno what you're talking about *** Humming United Breaks Guitars ****

It only makes sense (1)

Man On Pink Corner (1089867) | about 4 years ago | (#33035906)

... once you start babbling about the effect of capricious supernatural sky fairies on mass transportation. What's the difference between a transistor burning out in a VOR receiver, versus a sudden hailstorm that shuts down the whole airport? Only a matter of scale.

Re:It only makes sense (1)

DarkKnightRadick (268025) | about 4 years ago | (#33035968)

Lets see, one is a mechanical problem, the other is weather. I'd say a big difference, and not just in scale.

Re:It only makes sense (3, Funny)

h4rr4r (612664) | about 4 years ago | (#33035998)

You don't think an angry sky wizard could burn out a transistor?

Maybe the pilot and copilot are gay lovers, or maybe they had shrimp for lunch, or failed to say the correct prayers at the correct times, it seems from the relevant documentation anything pisses off those types.

Re:It only makes sense (0)

Anonymous Coward | about 4 years ago | (#33036368)

Bad weather can supposedly be prevented by frequent and vigorous prayer...

Maybe there is room for a "Christian Airlines" company which would hire professional prayer workers to pray for good weather on each flight.

Re:It only makes sense (1)

h4rr4r (612664) | about 4 years ago | (#33035970)

I agree, do they have an "acts of leprechauns" or "acts of gremlins" section too?

Even weather delays are often partly the airlines fault for not having enough spare capacity. I have been delayed more than once due to a weather issue at another airport thus delaying the plane I was supposed to board.

Re:It only makes sense (1)

Nadaka (224565) | about 4 years ago | (#33036348)

I saw that episode as well. I was surprised that Kirk didn't get any action from the stewardess and Spock wasn't helpful at all.

Re:It only makes sense (2, Insightful)

Meshach (578918) | about 4 years ago | (#33035976)

The trouble is that the TOS modification we are talking about explicitly does not define what a mechanical failure is. From TFA:

I can see (carriers) saying, 'It wasn't our fault the airplane broke down

. Until this is better defined I cannot see it holding any legal power in any court.

Re:It only makes sense (4, Informative)

russ1337 (938915) | about 4 years ago | (#33036158)

... once you start babbling about the effect of capricious supernatural sky fairies on mass transportation. What's the difference between a transistor burning out in a VOR receiver, versus a sudden hailstorm that shuts down the whole airport? Only a matter of scale.

None actually.

CFR 14, Part 25, Rule 25.1309.

(a) The equipment, systems, and installations whose functioning is required by this subchapter, must be designed to ensure that they perform their intended functions under any foreseeable operating condition. (1) The occurrence of any failure condition which would prevent the continued safe flight and landing of the airplane is extremely improbable, and [(2) The occurrence of any other failure condition which would reduce the capability of the airplane or the ability of the crew to cope with adverse operating conditions is improbable. [snip] (g) In showing compliance with paragraphs (a) and (b) of this section with regard to the electrical system and equipment design and installation, critical environmental conditions must be considered.

http://rgl.faa.gov/Regulatory_and_Guidance_Library/rgFAR.nsf/0/EF544B3CFE11DB2B85256673004D3EC4?OpenDocument [faa.gov]

Re:It only makes sense (1)

tbird20d (600059) | about 4 years ago | (#33036750)

...effect of capricious supernatural sky fairies...

I know diety disdain is popular here on Slashdot, but "Act of God" [wikipedia.org] is a legal term of art. You can calm down now.

Sorry, but SWA can PROVE this is valid. (5, Funny)

Just_Say_Duhhh (1318603) | about 4 years ago | (#33035928)

How many passengers sit down in those oh-so-comfy airplane seats, buckle in and quietly say, "Oh god, PLEASE don't let this airplane fall apart!"

If god chooses not to listen, should SWA be held liable?

Re:Sorry, but SWA can PROVE this is valid. (1, Insightful)

Anonymous Coward | about 4 years ago | (#33035958)

Have you been on a soutwest plane recently? you dont say it quietly

isn't the lack of maintenance inaction by God? (0, Flamebait)

Michael Kristopeit (1751814) | about 4 years ago | (#33035936)

if God acted to properly maintain the plane, the mechanical failures would not have happened. unless purchasing engine parts that don't follow quality control guidelines is also an act of God... or if the head of southwest maintenance is God.

Re:isn't the lack of maintenance inaction by God? (1)

vlm (69642) | about 4 years ago | (#33036170)

purchasing engine parts that don't follow quality control guidelines is also an act of God.

According to "intelligent design" those were put there by the devil to fool us.

Re:isn't the lack of maintenance inaction by God? (1)

sjames (1099) | about 4 years ago | (#33036544)

And if God would get busy smiting the evil bastards that have taken over law and commerce, these things wouldn't be such a big problem.

This WASN'T on their list before? (1)

notommy (1793412) | about 4 years ago | (#33035938)

Clearly the mechanic that was supposed to do the checks was told (psychically ofcourse) by God NOT to them. Resulting in the mechanical failure not being discovered.

This is classic God influence. And is exactly what God intended, Mr. so called Mann.

Yay, free auto repair (2, Funny)

Anonymous Coward | about 4 years ago | (#33035944)

By this logic my insurance company should be liable for when my car breaks down. Woohoo!

Re:Yay, free auto repair (1)

h4rr4r (612664) | about 4 years ago | (#33036036)

You won't say that when you see the new premiums.

Re:Yay, free auto repair (2, Funny)

russ1337 (938915) | about 4 years ago | (#33036264)

It is a little ironic that if my car breaks down it is an act of God, yet I only able to buy an extended warranty from companies who are agents of the Devil...

Re:Yay, free auto repair (0)

Anonymous Coward | about 4 years ago | (#33036492)

Also helps if you have a God-Is-My-Copilot bumper sticker. If you get in an accident you can say God had the wheel.

God Does Not Roll Dice... (4, Funny)

Rollgunner (630808) | about 4 years ago | (#33035962)

But He has been known to loosen a nut from time to time.

Re:God Does Not Roll Dice... (1, Insightful)

Anonymous Coward | about 4 years ago | (#33036020)

But He has been known to loosen a nut from time to time.

Particularly those of some of the nut jobs that claim to be one of his/her greatest followers.

Re:God Does Not Roll Dice... (1)

martin-boundary (547041) | about 4 years ago | (#33036328)

Jesus! God has individual control over each nut?

Re:God Does Not Roll Dice... (1)

auLucifer (1371577) | about 4 years ago | (#33036834)

hahaha. It might be wrong but I sure hope at least one of his disciples asked that

Re:God Does Not Roll Dice... (0)

Anonymous Coward | about 4 years ago | (#33036462)

Einstein would turn over in his grave. Not only does God play dice, the dice are loaded.
Chairman Sheng-ji Yang,
"Looking God in the Eye"

Re:God Does Not Roll Dice... (1)

Nimey (114278) | about 4 years ago | (#33036890)

He might even bust a nut now and again.

Not "Act of God" ... (0)

Anonymous Coward | about 4 years ago | (#33035996)

But "Act of *A* God." In this case, Loki.

God? (1)

asukasoryu (1804858) | about 4 years ago | (#33036000)

I thought mechanical problems were due to gremlins, not God. I guess He does it all.

Re:God? (1)

Cro Magnon (467622) | about 4 years ago | (#33036140)

Who do you think created the gremlins?

Re:God? (1)

straponego (521991) | about 4 years ago | (#33036378)

You're implying God created gremlins? That's ludicrous. There's no such thing as God.

War? (1)

maliqua (1316471) | about 4 years ago | (#33036006)

But war is on the acts of god list? only in america

This story is false (5, Informative)

longacre (1090157) | about 4 years ago | (#33036008)

The story has already been debunked as the result of the deadly combination of a poorly worded contract, lazy reporting, and/or a confused Southwest spokesperson who commented on the initial report.

"Mechanical difficulties" refers those occurring at an airport or in the air traffic control system: For example, if a control tower has an outage which forces the closure of an airport; or if the fuel delivery system at an airport breaks down.

See: Truthsquadding the Southwest Airlines “Act of God” controversy: “Ultimately this is a reporting error run amok” [elliott.org]

Re:This story is false (4, Insightful)

h4rr4r (612664) | about 4 years ago | (#33036082)

Those still seem like maintenance issues that the airline is responsible for as they rent those services to provide service to their customers. They in that case sure as hell should be refunding tickets and compensating travelers stuck in those closed airports. The airline should then seek relief from the airport under whatever contracts they have.

Re:This story is false (5, Insightful)

blair1q (305137) | about 4 years ago | (#33036094)

Those aren't acts of god.

Those are acts for which the people who are liable are liable.

They may not be Southwest's fault, but they're certainly the responsibility of someone who should pay for the delays.

The air travel system didn't sell me a lottery ticket, it sold me a takeoff and landing time at two identified airports. If any of those things is wrong, it's on their heads.

Re:This story is false (0)

Anonymous Coward | about 4 years ago | (#33036128)

"If any of those things is wrong, it's on their heads."

Unless you die in transit due to whatever, in which case you've waived all their liability.

Re:This story is false (1)

greg1104 (461138) | about 4 years ago | (#33036232)

The air travel system didn't sell me a lottery ticket...

Then why is it that I feel like I've hit the lottery on the rare occasion when I actually make a connecting flight?

Re:This story is false (5, Interesting)

cprocjr (1237004) | about 4 years ago | (#33036236)

What southwest is saying is that it's not THEIR fault that the control tower broke, so don't sue them. Instead sue the people responsible: the airport.

Re:This story is false (1)

unix1 (1667411) | about 4 years ago | (#33036358)

That's right. However, those events in the contract were under a bigger umbrella of Force majeure [wikipedia.org] and not under Act of God [wikipedia.org] . GP is right - the contract was just poorly worded in a way that this was not clear.

Disclaimer: IANAL

You buy a ticket from a carrier, not a system (1)

SuperKendall (25149) | about 4 years ago | (#33036700)

They may not be Southwest's fault, but they're certainly the responsibility of someone who should pay for the delays.

Yes, and the contract is about saying you can't sue Southwest for what YOU YOURSELF just said is the responsibility of someone else. So what's the issue again?

In that case you go after the airport or whoever else actually caused the delay Southwest cannot control.

Re:This story is false (0)

Anonymous Coward | about 4 years ago | (#33036712)

Who is this "God" person, anyway? And why is he disrupting air traffic?

This wasn't "lazy reporting" (3, Insightful)

sirwired (27582) | about 4 years ago | (#33036220)

This wasn't "lazy reporting" or a "reporting error", the plain wording of the contract was quite clear. If they meant "mechanical difficulties with things we don't own or operate", then they should have said so.

SirWired

Re:This wasn't "lazy reporting" (2, Interesting)

elrous0 (869638) | about 4 years ago | (#33036630)

They retroactively decided that's what they meant after it started getting bad press.

Won't stand in a court of Law (0)

Anonymous Coward | about 4 years ago | (#33036022)

Go ahead, Southwest, PROVE the existence of DOG, errrr, GoD.

Probably changes nothing, but still... (0)

Anonymous Coward | about 4 years ago | (#33036040)

Customers' whose flight is delayed because of mechanical failure would probably be able to get reimbursed or sue the company or something, as it is the customer's right to obtain a decent service. The company is entitled to provide some level of quality in their product or service. Only the procedure could be lenghty and/or costly so Southwest probably counts on the fact that most angry people just won't sue them, therefore they will not lose cash because of bad service.

I hope other companies don't follow suite (1)

suman28 (558822) | about 4 years ago | (#33036052)

With enough material sciences knowledge about how an object breaks down, and under what circumstances, I am surprised that any company can reasonably say that "We don't know why / when a part can break down suddenly" and let me sit you on the tarmac for who knows how many hours, while we replace what we should have in the first place.

You think that's bad... (1)

syousef (465911) | about 4 years ago | (#33036106)

...you should see their pilot training. Instead of learning correct operating procedure for an airplane and controlled airspace, their pilots are taught to shut their eyes and repeat "oh god! oh god! oh god!". Apparently this has allowed them to save a lot of money by combining training for their pilots and hosties.

RTFA much? (5, Informative)

zorg50 (581726) | about 4 years ago | (#33036124)

Despite the FA headline, 'mechanical difficulties' is in fact NOT in an acts of God list. Rather, they added it to their list of 'Force Majeure' events, along with 'acts of God.' From their Contract of Carriage [southwest.com] :

Force Majeure Event means any event outside of Carrier’s control, including, without limitation, acts of God, meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, volcanic eruption or any other event, including, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting Carrier’s service, mechanical difficulties, Air Traffic Control, the inability to obtain fuel, labor or landing facilities for the flight in question or any fact not reasonably foreseen, anticipated or predicted by Carrier.

Likewise, the body of the FA correctly states that both mechanical difficulties and acts of God are in the same list. Of course, that doesn't make for such an eye-grabbing headline...

More like "Act of Accounting." (1)

twidarkling (1537077) | about 4 years ago | (#33036172)

This seems like a ploy to be able to skimp on maintenance people and stores of replacement parts. After all, if mechanical difficulties is on their "Act of God" list, they don't need to rush to repair the plane, so they can just keep a few of the most common parts and some mechanics at a few central locations, and then fly them out to where they're needed. Ran out of parts and available mechanics? Too bad. God shouldn't have broken the plane.

That is fine wih me (0)

Anonymous Coward | about 4 years ago | (#33036176)

if they accept a bounced check from me as an act of God.

it's called (4, Funny)

bugs2squash (1132591) | about 4 years ago | (#33036184)

intelligent maintenance.

I have to say... (3, Informative)

N0Man74 (1620447) | about 4 years ago | (#33036186)

I've never been a fan of deus ex machina.

The God of Airlines... (1)

Tiger Smile (78220) | about 4 years ago | (#33036214)

... sure ain't no Intelligent Designer.

Act of God it could fly (1)

OrangeMonkey11 (1553753) | about 4 years ago | (#33036278)

Well I suppose it would be an Act of God that the plane actually flown with mechanical problems and safely arrives for the repair before it takes on another load of passengers.

God Clause (0)

Anonymous Coward | about 4 years ago | (#33036304)

"Hitherto and for the purposes of this contract Southwest Airlines will be refereed to only as God."

(Sorry, just watched that episode of Newsradio last night.)

What is this "act of god" you speak of? (1, Troll)

damn_registrars (1103043) | about 4 years ago | (#33036326)

Last I checked I live in a secular state, where I am free to chose which god to worship - or none at all. Why then should I be held to someone else's beliefs of a god when traveling by air?

Re:What is this "act of god" you speak of? (1)

longbot (789962) | about 4 years ago | (#33036476)

It's what the huddled masses perceive chaos theory as. Also, lawyer weasel words that enable them to get out of being responsible for certain circumstances.

Re:What is this "act of god" you speak of? (0)

Anonymous Coward | about 4 years ago | (#33036882)

Last I checked, you don't. So, shut your fucking mouth.

Nothing to see here, move along. (3, Informative)

horatio (127595) | about 4 years ago | (#33036386)

This is lazy reporting, nothing more. If the AZ Star et al. had bothered to talk to Southwest [elliott.org] about it, they might have gotten a clue. It is a sensationalist headline to draw eyeballs and gin up controversy where there is none.

In our latest update, we offered our definition, which states that “Force Majeure Event means any event outside of Carrier’s control” and so the “mechanical difficulties” we are referring to as Force Majeure events would be those outside of our control, such as airport mechanical difficulties (e.g., the airport de-icing system breaks) or Air Traffic Control issues (e.g., airport or regional tower goes down).

We are not referring to our own aircraft mechanical difficulties, which would clearly be under our control. Our policies and practices confirm this interpretation.

None of our procedures have changed — we still accommodate customers exactly the same as we did previously in the event of our own aircraft mechanical issues occur.

Is this the same Southwest regularly making news? (1)

icannotthinkofaname (1480543) | about 4 years ago | (#33036576)

Southwest, which has a reputation for stellar customer service

Do they? Last I checked, they hate people and they do not enjoy making money. First, there was the Kevin Smith incident, and more recently, there was an incident where a skinny woman was kicked off a plane so a fat person could have two seats. [sacbee.com] In what world is this "stellar" customer service?

Excuse me... (1)

frank_adrian314159 (469671) | about 4 years ago | (#33036584)

What does God need with a jetliner?

What about pilot error? (1)

OutSourcingIsTreason (734571) | about 4 years ago | (#33036768)

God is my co-pilot.
Load More Comments
Slashdot Account

Need an Account?

Forgot your password?

Don't worry, we never post anything without your permission.

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>
Create a Slashdot Account

Loading...