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Apple Support Company Sues Customer For Complaint

samzenpus posted more than 3 years ago | from the if-you-don't-have-anything-nice-to-say dept.

iMac 292

tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.

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292 comments

LED SCREEN? (-1, Troll)

Anonymous Coward | more than 3 years ago | (#34741214)

LCD SCREEN

Re:LED SCREEN? (2, Informative)

biryokumaru (822262) | more than 3 years ago | (#34741224)

Or maybe it's actually an LED screen. You may find that you are behind the times here, chum.

Re:LED SCREEN? (2, Insightful)

Barny (103770) | more than 3 years ago | (#34741242)

No, there is no way someone would pay that much for such a small screen, even if it does have a huge contrast ratio. The tech just isn't mature yet.

It will be an LCD screen with an LED backlight.

Re:LED SCREEN? (1)

biryokumaru (822262) | more than 3 years ago | (#34741288)

So it is [apple.com] . I suppose I'm ahead of the times.

Re:LED SCREEN? (-1)

Anonymous Coward | more than 3 years ago | (#34741342)

So it is [apple.com] . I suppose I'm ahead of the times.

Yeah, "chum" nigger.

Re:LED SCREEN? (2, Informative)

Anonymous Coward | more than 3 years ago | (#34741358)

No, you aren't, if you actually read the product you linked to, you'd have seen

"A 27-inch widescreen display with LED backlight technology. Stunning is an understatement.".

Now, in all fairness, it doesn't explicitly say it's an LCD, but a true LED display wouldn't usually use a backlight, as the color source themselves are the light source as well. Thus I'd say it's safe to assume that the product you linked to is in fact LCD technology with an LED backlight source, as apposed to the standard flourecent tube.

Re:LED SCREEN? (4, Informative)

Urkki (668283) | more than 3 years ago | (#34741372)

So it is [apple.com] . I suppose I'm ahead of the times.

That's not real LED screen, that's LCD screen with LED backlighting.

There are real LED screens too, such a Sony XEL-1 OLED display [google.com] , but their cost is way out of the budget of most iPeople, not to mention they're also a bit small for iMacs... And by "real" I mean, actually displays the image using LEDs.

The whole fad of marketing LCD displays with LED backlight as "LED displays" is really confusing for the consumer. Many less-clueful buyers believe they really got a LED panel on their "LED display".

Re:LED SCREEN? (3, Insightful)

rrossman2 (844318) | more than 3 years ago | (#34741600)

The Samsung Galaxy S phones also use OLED screens.. Super AMOLED = Super Active-Matrix Organic Light-Emitting Dioide

Re:LED SCREEN? (5, Interesting)

thegarbz (1787294) | more than 3 years ago | (#34742250)

Yep these things are actually quite easy to make in small sizes. Scaling them to the size of a tablet or a monitor is prohibitively expensive, something like $3000 for a 15" display. Samsung and Sony are the two main companies actively researching OLEDs and Samsung is aiming for 55" TVs by 2012.

Re:LED SCREEN? (0)

Anonymous Coward | more than 3 years ago | (#34741716)

$1,799.00 isn't out of budget for most iPeople.

Re:LED SCREEN? (1)

Urkki (668283) | more than 3 years ago | (#34741794)

$1,799.00 isn't out of budget for most iPeople.

Ok, that was a bit of a flamebait, bad me. However, that buys you an 11 inch display. That might possibly make sense as an external display for iPod (assuming latest and greatest iPod has an HDMI output?), but TFA is about iMac.

Re:LED SCREEN? (1)

billsayswow (1681722) | more than 3 years ago | (#34741912)

"Many less-clueful buyers"? Oh, well, then it's a good thing that Apple doesn't rely greatly on the strength of their marketing division.......

Re:LED SCREEN? (0)

MobileTatsu-NJG (946591) | more than 3 years ago | (#34741966)

The whole fad of marketing LCD displays with LED backlight as "LED displays" is really confusing for the consumer.

No it's not, nobody has any bloody idea. Look at you' you're muddying OLED with LED just to make your point. You're just mugging for mod points.

Re:LED SCREEN? (1)

Nick Fel (1320709) | more than 3 years ago | (#34742136)

If they're that clueless, they probably won't know the difference between an LCD and LED screen to start with. It's just another meaningless term to indicate why this year's model is slightly better than last year's model.

Re:LED SCREEN? (1)

Anonymous Coward | more than 3 years ago | (#34741310)

It will be an LCD screen with an LED backlight.

How is that different from any other recently-produced LCD screen, then? Or is Apple just putting their name on it, calling it something more specialer, and charging three times as much? Like they always do... wait, never mind.

Re:LED SCREEN? (1)

Barny (103770) | more than 3 years ago | (#34742212)

Nah, 'LED Monitor' is the buzzword at the moment.

Its fun to point out to people that for the best colour quality an LED back light is not what they want.

Re:LED SCREEN? (1)

Mitchell314 (1576581) | more than 3 years ago | (#34741260)

Actually, it would be cool to have an 80x24 LED screen. And I mean the 14 segment display LEDs. Much easier and cheaper to fix dead pixels.

Re:LED SCREEN? (1)

biryokumaru (822262) | more than 3 years ago | (#34741322)

Psh, 14 segment LED displays? My 80x24 uses Nixie tubes.

Re:LED SCREEN? (1, Interesting)

OrangeTide (124937) | more than 3 years ago | (#34741426)

are they the typical 10 segment nixie. or are they 16 segment Burroughs B7971 tubes which are neon tubes like a 7-segment numitron, often confused with nixies because the technology is the same.

Re:LED SCREEN? (4, Informative)

bsDaemon (87307) | more than 3 years ago | (#34741234)

No, newer Apple's use LED-backlit displays.

Re:LED SCREEN? (2)

quenda (644621) | more than 3 years ago | (#34741398)

Yeah, an LED-backlit LCD display. AC is right.
My car has many electrical parts, but that does not make it an electric car.

Re:LED SCREEN? (4, Interesting)

Jeff DeMaagd (2015) | more than 3 years ago | (#34741428)

I agree. Unfortunately, LCD TVs with LED back lighting appear to be widely marketed as LED TVs in ads, sales flyers and on the packaging. I really haven't been paying close attention to whether it's true with computer screens too.

Re:LED SCREEN? (1)

thegarbz (1787294) | more than 3 years ago | (#34742258)

Here's a hint, if it's the size of a computer screen and it's currently selling for under $3000 then it's not an LED screen, just an LCD with LED backlight.

Re:LED SCREEN? (0)

Anonymous Coward | more than 3 years ago | (#34742222)

you sure are dumb!

That is one way to keep customer care costs down. (0)

Anonymous Coward | more than 3 years ago | (#34741222)

That is one way to keep customer care costs down.

Midg (1)

MasterMidgetMan (1858706) | more than 3 years ago | (#34741232)

Goes to show that the customer isn't always the brightest or reasonable when it comes to thinking about the customer service he is complaining to, and how they use their resources.

PR nightmare (4, Insightful)

Anonymous Coward | more than 3 years ago | (#34741238)

"Fast friendly service and if you say it wasn't we'll sure you". Apple needs to ship him a new computer and cut off ties with the service company. It'll cost them a 100X as much in the long run.

Re:PR nightmare (4, Interesting)

FatLittleMonkey (1341387) | more than 3 years ago | (#34741304)

Apple also needs to lend him some lawyers. (He's being sued remember.) That act alone would undo all the brand damage this "support" company is causing.

Re:PR nightmare (1, Insightful)

mwvdlee (775178) | more than 3 years ago | (#34741866)

Not only would it undo brand damage, but actually improve it.
Apple would demonstrate to be on their customers' side for once.

Here I thought we'd end through nuclear war... (4, Insightful)

ibsteve2u (1184603) | more than 3 years ago | (#34741246)

But no, even worse: We're destined to entwine the legal system throughout every facet of our lives until we reach stasis between wanting to act and fearing to act and then entropy will take over and we'll just...stop.

Re:Here I thought we'd end through nuclear war... (3, Insightful)

Null Nihils (965047) | more than 3 years ago | (#34741326)

This is the way the world ends
Not with a bang but a whimper.
-- TS Eliot

Re:Here I thought we'd end through nuclear war... (4, Funny)

TheGratefulNet (143330) | more than 3 years ago | (#34741356)

fearing to act and then entropy will take over and we'll just...stop.

so..... uhh .... can we have your liver, then?

Re:Here I thought we'd end through nuclear war... (1)

wtfbill (1408123) | more than 3 years ago | (#34741432)

except for a tenth of a percent, and they'll have the opposite response...their aggressor response increased beyond madness, and they've become...nah!

Re:Here I thought we'd end through nuclear war... (4, Interesting)

WindBourne (631190) | more than 3 years ago | (#34741558)

Here in America, it is our legal system that is killing us. We have idiots running around blaming Unions, regs, and high labor/power costs. And yet, according to major industrialists who put up plants all over the world EXCEPT in America, they blame it on the fact that so many lawsuits are filed. According to them, our high costs are minor compared to the costs of dealing with GD lawyers. And what do these lawyers become? Politicians.

I had hoped that ppl in America would take note, but we can not get slashdoters with the stories to even take note. I still see idiots here that blame unions, regs, while others blame business ppl. As such, I give little chance for the average citizen to figure things out.

Windbourne (moderating)

Re:Here I thought we'd end through nuclear war... (3, Funny)

19061969 (939279) | more than 3 years ago | (#34741924)

We don't blame the lawyers 'coz they'll sue us into oblivion if we do!

Re:Here I thought we'd end through nuclear war... (0)

Anonymous Coward | more than 3 years ago | (#34742208)

America, where litigation is the national sport.

It's called System Graph (5, Informative)

Stratoukos (1446161) | more than 3 years ago | (#34741248)

You don't even read the stories you post, do you?

The company is called System Graph.

Re:It's called System Graph (0)

Anonymous Coward | more than 3 years ago | (#34741258)

You must be new here.

Re:It's called System Graph (1)

Lunoria (1496339) | more than 3 years ago | (#34741264)

You don't even read the stories you post, do you?

The company is called System Graph.

TFA calls it Stemgraph too. Even with a link to the company at systemgraph.gr

Maybe Stemgraph is the english translation?

Re:It's called System Graph (5, Insightful)

1u3hr (530656) | more than 3 years ago | (#34742180)

TFA calls it Stemgraph too.

No it doesn't. TFA says "An Apple authorized Service Provider called System Graph is suing a customer..." Perhaps it was corrected, something that Slashdot rarely bothers to do.

However, this is yet another case of Slashdot promoting some link-whoring blog that reports a story instead of the real source.The actual (English language) source is CNET: http://news.cnet.com/8301-17852_3-20026918-71.html?part=rss&subj=news&tag=2547-1_3-0-20 [cnet.com] which has a rather more complete story and background.

Re:It's called System Graph (4, Funny)

TrentC (11023) | more than 3 years ago | (#34741274)

The excerpt above is from the linked article. Tekgoblin is the one that got it wrong.

I went to Papadmitriadis's Twitter feed to see if "Stemgraph" was a local nickname for Systemgraph but it was...

(wait for it...)

all Greek to me.

Re:It's called System Graph (1)

sumdumass (711423) | more than 3 years ago | (#34741314)

Perhaps this is the entire problem and the guy is slamming the wrong company which is why they want to sue for slander?

Nah, it's probably more like the one site is within the same legal jurisdiction and didn't want to be sued in the process too. So they changed the name to protect the innocent- namely themselves.

Re:It's called System Graph (5, Informative)

arth1 (260657) | more than 3 years ago | (#34741286)

Indeed it is http://www.systemgraph.gr/ [systemgraph.gr]

C|Net, which the tekgoblin site pinched this from, had the name right. But tekgoblin got it wrong, both on their own site, and in the verbatim copy submitted here. And yes, samzenpus appear to have rubberstamped it without even some elementary link following.

No, this won't be the last time we see this, but I still hope that we get served less copypasta and more verified news here in 2011.

Re:It's called System Graph (3, Informative)

tekgoblin (1675894) | more than 3 years ago | (#34741400)

I am very sorry for the mistake in the article it has been corrected on the site. I hope you will forgive us.

Re:It's called System Graph (-1)

Anonymous Coward | more than 3 years ago | (#34741524)

I am very sorry for the mistake in the article it has been corrected on the site. I hope you will forgive us.

niggers

Re:It's called System Graph (-1)

Anonymous Coward | more than 3 years ago | (#34742326)

honkey chickenshit

Re:It's called System Graph (1)

Sparrow1492 (1962256) | more than 3 years ago | (#34742200)

I still hope that we get served less copypasta and more verified news here in 2011.

Why start now when the previous system of post and run articles has worked so well in the past.

Re:It's called System Graph (1)

laci (37234) | more than 3 years ago | (#34741376)

Who has modded parent informative? The story clearly (whether correctly or not I do not know) says Stemgraph.

Re:It's called System Graph (1)

Anonymous Coward | more than 3 years ago | (#34741442)

It was modded informative because that's the real name of the company. Apparently Tekgoblin made a mistake which has apparently been fixed.

Hence the informative mod.

Re:It's called System Graph (0)

Anonymous Coward | more than 3 years ago | (#34741486)

You don't even read the stories you post, do you?

The company is called System Graph.

TekGoblin Tried to get the news to the consumers as fast as possible. Have you ever read a newx collom in a newspaper that was written in a hurry. They have mistakes galor.
KylePaddock-----Tekgoblin.com Product Reviewer/Blogger

Re:It's called System Graph (0)

Anonymous Coward | more than 3 years ago | (#34741710)

Have you ever read a newx collom in a newspaper that was written in a hurry. They have mistakes galor.

wow. that was verging on performance art right there O_o

Process Patent for Complaining about Bad Service (0)

peterofoz (1038508) | more than 3 years ago | (#34741272)

Yup, you heard it here first and now its prior art.

A process and method to publicly lodge a complaint about customer service received using publicly accessible media, internet sites, or email distribution lists.

(fill in the rest).

So now anyone who files a complaint is using a patented process and is liable for license fees.

Re:Process Patent for Complaining about Bad Servic (0)

sumdumass (711423) | more than 3 years ago | (#34741324)

I already have a similar patent. Perhaps you lawyer should contact mine and I will work out a licensing deal for you to cover the parts you are infringing on.

Wouldn't that be the outright dumbest thing in the world. Needing to get a patent license just to patent a stupid Idea?

counter sue for court costs + a GOOD attorney + th (1)

Joe The Dragon (967727) | more than 3 years ago | (#34741290)

counter sue for court costs + a GOOD attorney + cash for your time + the cost of a new mac.

So what? (2, Insightful)

Weaselmancer (533834) | more than 3 years ago | (#34741298)

You're allowed to sue anyone you like for any reason you want. I could sue every single person reading this post in a John Doe lawsuit because I believe that the gray aliens told me that people who read my slashdot posts are making the value of my stamp collection drop, so I want a million dollars from every one of you. Plus expenses.

Here, read up on this guy. [wikipedia.org]

See? You can sue anyone you want for any reason you like. Stories like these are really non-stories. About the only value is in letting you know "hey don't use these guys, they're litigious jerks."

You can sue anyone for any reason, sure - but winning your suit is of course another matter. Let these guys bringing the suit win, then you've got a story.

SLAPP anyone? (4, Informative)

FooAtWFU (699187) | more than 3 years ago | (#34741348)

Around these parts, we call that a SLAPP.

A strategic lawsuit against public participation (SLAPP) is a lawsuit that is intended to censor, intimidate and silence critics by burdening them with the cost of a legal defense until they abandon their criticism or opposition.

It's illegal in 26 states, and can sometimes make a nice countersuit.

Re:So what? (0)

Anonymous Coward | more than 3 years ago | (#34741362)

Personally, I'd say its worty of mention because suing displeased customers is not usually a company's best course of action, as far as public relations are concerned.

Re:So what? (4, Informative)

drooling-dog (189103) | more than 3 years ago | (#34741368)

Umm... I don't think anyone here is arguing that they don't have the legal right to file a lawsuit. The point is precisely as you say: "hey don't use these guys, they're litigious jerks." So what's the problem? We all like our daily righteous indignation.

And why, more generally, is there always someone in every thread like this who suggests that no valid criticism can be made of behavior - however reprehensible - that violates no laws?

Re:So what? (0)

twisteddk (201366) | more than 3 years ago | (#34742064)

Not having read the criticism, how can you tell if it violates greek law ?

Agree, there's no news value to the fact that someone is being sued, but I find it troubling that everyone is ready to stand on eachother shoulders to defend "the little guy", who from experience, I know is more frequently wrong than right in matters of consumer law (at least here in Europe, where the laws are clearly defined and upheld by the EU)

Fact of the matter is that the service provider carries the costs of replacing parts, including labour, so it's not an unreasonable claim for them to ask the customer to have his parts replaced by the reseller he choose to purchase the product from, as they have the right to refuse service if said service incurs an "unreasonable" cost for them, which surely a replacement computer would be. So if the consumer complains about only getting the service he's entitled to, AND is being a bitch about it, I can see why the company wants him to shut the f**k up. I dont care if he bought an imac or a number 2 pencil. That doesn't give him the right to be an ass, so if what he's saying is utter bull AND it violates local law I'd slap him with a suit too, if it was my company.

That said, my greek it bad enought that I might be misunderstanding the finer points of his twitters etc. But I'll leave the translation in more capable hands than mine, and reserve judgement until then.

Re:So what? (2)

del_diablo (1747634) | more than 3 years ago | (#34742138)

He had sent his iMac into the company.
They repaired it. Or at the least they claimed so.
When he got it back, the problem was not solved: There was even moist in the screen!
He took it to a repair center, which means there was no post delay.
He sent it in because of: "I have problem X, can you fix this?", they said: "Yes" and so he sent it in.
He gets it back, problem still present, he goes BACK to the repair center, asks about it, and THEN they say something they should have said quite some time ago.
He purchased a spesific service, they claim they can do the service, and they do not, they just take money for nothing.
He is in his full rights to sue them, mainly because it seems the Italian costumer protection agency is not going to clear this up(which would have happened in some countries, like Norway).

Re:So what? (4, Insightful)

redherring728 (1927764) | more than 3 years ago | (#34741408)

"Stories like these are really non-stories." "About the only value is in letting you know "hey don't use these guys, they're litigious jerks."" Contradictory statements. There is a *lot* of value in knowing that these guys are litigious jerks. Knowing that someone is willing to sue you after screwing you isn't even remotely a non-story. It's not insignificant to be sued, whether the person suing you has a chance or not.

Re:So what? (1)

Bill_the_Engineer (772575) | more than 3 years ago | (#34741430)

This is standard operating procedure for some Greek companies. I used to have to deal with them all the time. They are very litigious and get irritated when you charge them accordingly. I had personal experience with these companies and most were a P.I.T.A.

Re:So what? (2)

bm_luethke (253362) | more than 3 years ago | (#34741528)

It is often not that simple - lawsuits also cost money and time for everyone. More than several companies use the fact that they have bigger pockets and can sue all they want as a weapon. In some cases it can be cheaper to create fear of a lawsuit than the amount of money lost through bad reviews. That's probably not very often and even if the person complaining is truly giving undeserved bad press it is usually worse to sue for it, but hey not everyone sees it that way (see the RIAA/MPAA for a great example). It isn't unreasonable to assume several thousand dollars in defense attorney fees.

There is very much a story about someone suing because someone gave them a bad review. Not sure what to do about it, but there is a story there.

They are not a non story on the receiving end (1)

aepervius (535155) | more than 3 years ago | (#34741542)

It cost money to defend yourself from a lawsuit if it is not dismissed outright, and from the description, it is not one which will be. Case in point, JREF/James Randi had to defend themselves agaisnt scammer because they had shown that the scammer were offering a bogus item. They won naturally, but they did not get any money back (and it was rather expansive 4 zero non trivial amount). So this guy you are saying a non story, it could ruin his life, and if the greek law are the same as in the US, worst case scenario he doesn't get a pip money back once he won.

Since the summary doesn't finish the story... (1)

Anubis IV (1279820) | more than 3 years ago | (#34741302)

After the moisture issue, he sent it back to the company, they told him it'd be a week, he demanded a full replacement of the machine according to some Greek law, the company refused since they weren't the original retailer, he posted about it online, and now the company is suing him. Blah blah blah.

Re:Since the summary doesn't finish the story... (2)

mysidia (191772) | more than 3 years ago | (#34741436)

After the moisture issue, he sent it back to the company, they told him it'd be a week, he demanded a full replacement of the machine according to some Greek law

"Some greek law?" Well, as you can see from the OP, he obviously took it to them for warranty service, complaining about gray spots showing on the display, as an apple authorized service center, they would have an agreement to service Apple equipment under warranty for repairs and replacements.

They took it in and according to them, performed the repairs.

The problem, and it would appear, cause for him to complain, is he got it back in even worse shape. Complaint of moisture behind the LCD panel.

This would mean not only did they fail to perform the proper cleaning procedures, but they caused more damage to his display, and tried to hand it off to him as repaired.

Demand for replacement of the entire iMac may have been a bit much, but it seems like their customer could have good reason to be upset.

A week is a long time to go without a computer. If he were relying on this in some professional capacity, their 1st attempt failure at repair and unreasonably long timeframe for fixing their mistakes (A week?!) can be incurring significant costs for their customer.

Re:Since the summary doesn't finish the story... (1)

Anubis IV (1279820) | more than 3 years ago | (#34741618)

What are you talking about? I summarized the remainder of the article, since the summary did a lousy job of doing so. That's it. I didn't offer an opinion on the matter (aside from boredom with the whole idiocy of the matter), so I have no idea why you're trying to argue with me.

Has anyone patented ... (0)

Anonymous Coward | more than 3 years ago | (#34741418)

... suing your customers if they aren't happy with your efforts/products/lies ?

I smell profit!

Deceptive title (2)

yotto (590067) | more than 3 years ago | (#34741572)

The title of this summary, while technically correct, is deceptive. I read it as "Apple's support sues customer for complaint."

I'm gonna sue!

/Not actually gonna sue.
//Please don't sue me for implying I would sue.

It's a shame... (0)

cskrat (921721) | more than 3 years ago | (#34741610)

that he can't just hook up a loaner monitor to his computer while he sends in for a RMA replacement.

I had the same problem, but with Sony. (4, Interesting)

arunce (1934350) | more than 3 years ago | (#34741644)

After 20 pixels went out I took my Sony Vaio to repair, as it was under warranty terms. After 40 days they call me back and said that it didn't qualify under warranty because it was dirt between LCD and backlight, and yes, they would repair if I pay 800 euros for a 16.4 inch panel. I must say that at that time a new one laptop cost exactly the same price. We have a law in Portugal that any repair can't exceed the original equipment price.. it's funny.

So I didn't accept it and after 200 or 300 pixels, I just disassembled my Sony Vaio 16.4 inch panel made in North Korea (yeah..) by Sharp and cleaned it, it took about 4 hours of my time but its perfect now.

Don't ask me how the hell the dust got between those two layers.

Re:I had the same problem, but with Sony. (1)

am 2k (217885) | more than 3 years ago | (#34742352)

Don't ask me how the hell the dust got between those two layers.

It probably happened right at the repair facility.

SystemGraph (0)

Anonymous Coward | more than 3 years ago | (#34741694)

minor correction, it's not stemgraph but SystemGraph.
source:
http://babelfish.yahoo.com/translate_url?doit=done&tt=url&intl=1&fr=bf-home&trurl=http%3A%2F%2Fwww.systemgraph.gr%2F&lp=el_en&btnTrUrl=Translate

other than that, the real issue is that Apple doesn't have apple stores in Greece but rather authorizes retailers and "service points" with really loose terms and no supervision.

Idiots all around (4, Interesting)

DurendalMac (736637) | more than 3 years ago | (#34741718)

They're tards for leaving crud inside the glossy panel. Yes, the glossy panel is a pain in the butt to clean, but you'd better be sure it's clean when the computer leaves or you'll have more fun on your hands. In addition, be sure you properly test it once you've installed replacement hardware.

He's a tard for thinking that they have any obligation to replace the computer under these circumstances. As they rightfully pointed out, they are not Apple, just a company authorized to service Apple computers. Having worked for an independent Apple service provider in the past, this is a maddening mistake that many customers make, especially irate ones who don't want to listen to a thing you say. The bottom line is that if he didn't buy it from them, then they have no obligation to refund the item. If he wants a refund, THEN TAKE THE ISSUE STRAIGHT TO APPLE.

It doesn't help that this guy has been throwing an utter tantrum to everyone within possible earshot about the issue. It's impossible to say if this is a justified suit as there are no details about what he's said to a ton of other parties about this. If he has indeed lied (and from the grotesque levels of butthurt coming out of the guy, it's possible), then it's a justified lawsuit. We just don't have enough information, and I think too many people are kneejerking in favor of the guy. Having seen some truly idiotic, angry customers, I'm going to reserve judgement here until more comes out.

Re:Idiots all around (0)

AlexiaDeath (1616055) | more than 3 years ago | (#34742052)

Suing a customer, no matter how ludicrous and slandering his claims are, is a retarded move. It will cost customers, both the good and the bad kind.

Re:Idiots all around (1)

perryizgr8 (1370173) | more than 3 years ago | (#34742276)

He's a tard for thinking that they have any obligation to replace the computer under these circumstances. As they rightfully pointed out, they are not Apple, just a company authorized to service Apple computers. Having worked for an independent Apple service provider in the past, this is a maddening mistake that many customers make, especially irate ones who don't want to listen to a thing you say. The bottom line is that if he didn't buy it from them, then they have no obligation to refund the item. If he wants a refund, THEN TAKE THE ISSUE STRAIGHT TO APPLE.

you're a tard if you seriously believe that. consider this:
the screen on my sony phone acts up, stuck pixels sprayed across the whole thing. i go to an authorized service center. guy there looks at the thing, says its too expensive to change screens on this type of phone, hands me a new phone. he charges me nothing, because of the warranty.
if you are a 'company authorized to service Apple computers', you must repair faulty screens and replace the screen if you fuck up the repair.

This story can't be real (0)

Anonymous Coward | more than 3 years ago | (#34741746)

Everyone knows that apple products 'just work' and never break or ever have problems. Just look at all the mac fanbois comments everytime something is said about apple.

Typical Greek company reaction (1)

FithisUX (855293) | more than 3 years ago | (#34741800)

I am a Greek and when I see such stories I keep remembering the situation in my country. On the other hand where there is shiny expensive products you see such attitudes. Apple please make us a favor and start releasing Darwin CDs at cheap prices to boot the OS on commodity hardware. 50$ sounds a good price. Not everybody needs Quartz or Quicktime.

Re:Typical Greek company reaction (1)

Elbereth (58257) | more than 3 years ago | (#34741928)

Uh... so, you want BSD + Quartz, but without Quartz.

If only such a thing were possible...

This is in Greece (2, Informative)

Anonymous Coward | more than 3 years ago | (#34741842)

Apple products have a very low penetration rate in Greece due to the absymal support and commercial channels we have to put up with. Greek users have begged SJ in the past to get rid of the local reseller that up to a year ago worked under an exclusivity contract. There was no way to get an Apple computer directly from Apple, you had to get it from them and they would charge something like 50 or 100 euros more for the greek support.

It's easier now to get an Apple computer from big consumer electronics stores but it's still a nightmare when it comes to support quality... so yea, people complain but Greek law allows companies to take people to court for libel and since the courts do not follow the spirit but the letter (the one that best suits the guy that bribes more or has better connections) of the law, if this guy wrote something wrong among 10 valid complaints, he might get the shaft...

End result: apple products in greece will still remain a niche and I will still provide them to my parents through the Italian Apple Store :(

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