An anonymous reader writes with this quote from El Reg:
"[An] Italian consumer watchdog is suing Microsoft over the 'Windows Tax' – the near impossibility of an ordinary user getting a refund if they decide to delete Microsoft's software from a new computer or laptop. The class action case says Microsoft makes it too difficult for people who buy a computer with Microsoft software on it to remove that software and get their money back. Most users do not realise that starting the software means you have accepted the end user licence."
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