Beta

Slashdot: News for Nerds

×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Clear Has Nationwide Outage

timothy posted more than 3 years ago | from the do-you-see-what-they-see? dept.

Networking 89

An anonymous reader writes "Based on reports from Clear's forum, the WiMax provider has been experiencing a loss of service problem all over the country. The troubled WiMax provider (also known as Clearwire) has had many user complaints of throttling, over billing, overloaded towers and system congestion, and of misrepresentation of the service offerings in ads and by resellers, so this is can't be good news for Clear's management. Reports are scattered among multiple forum threads, but at least one Clear rep was reported by a user to have acknowledged it was a nationwide issue."

cancel ×

89 comments

Spotty I guess? (2)

I8TheWorm (645702) | more than 3 years ago | (#35022368)

I'm posting this using my Clear dongle... no issues though I did have a really poor connection for a day late last week.

Re:Spotty I guess? (2)

jtownatpunk.net (245670) | more than 3 years ago | (#35022642)

Came here to post the same. Except replace "dongle" with "spot". And my home system is still connected.

OMG, somebody is wrong on the Internet!

Re:Spotty I guess? (1)

lcampagn (842601) | more than 3 years ago | (#35023192)

I can't say I've had any connectivity issues with my Spot. It has some major security issues, though.. I reported several vulnerabilities (notably, my clearspot shipped with a backdoor in the web interface) to Clear a few weeks ago and haven't heard anything from them.

Re:Spotty I guess? (1)

I8TheWorm (645702) | more than 3 years ago | (#35023752)

Ouch, now I need to check if the dongle has any similar. To be fair, I set up and use spotify from time to time, but always secure it.

Re:Spotty I guess? (3, Funny)

Anonymous Coward | more than 3 years ago | (#35022794)

Stop playing with your dongle and get back to work!

Re:Spotty I guess? (1)

davester666 (731373) | more than 3 years ago | (#35029272)

Can you hear me now? WTF? No Bars? Stupid carrier.

Re:Spotty I guess? (1)

cpu6502 (1960974) | more than 3 years ago | (#35022808)

$35 a month is a good deal.

What other alternatives exist for Broadband internet that cost less than that? I'm asking because I have a friend stuck on 50k Dialup with no DSL or cable available.

Re:Spotty I guess? (1)

cpu6502 (1960974) | more than 3 years ago | (#35022898)

P.S.

Although the 3G Speed seems rather slow (200 kbit/s). Probably not worth my friend upgrading, and not fast enough to watch hulu.com. Dialup internet with compressed text/images can load faster than that. Looks like crap but it works.

Which reminds me: I need a Firefox Addon that can download Youtube videos as 3GP files (again: for my friend's dialup). The one he was using stopped working last month.

Re:Spotty I guess? (1)

I8TheWorm (645702) | more than 3 years ago | (#35023800)

Wow, that's low for 3G. Even Verizon was getting 1mbps in Houston... AT&T typically gets me 7mpbs while Clear gets me closer to 10mbps.

Where are you?

Re:Spotty I guess? (1)

jtownatpunk.net (245670) | more than 3 years ago | (#35022996)

My home and portable Clear adapters get 8-9m down and 0.90-0.095m up very consistently. Latency is a tad high at 60-70ms but it beats the heck out of 3G. Just did a test and it's 68ms, 8.68 down, 0.94 up on my portable adapter.

If you're really desperate for an alternative and can't get Clear, there's always satellite. I think WildBlue is the current leader in price and data allowance.

Re:Spotty I guess? (1)

cpu6502 (1960974) | more than 3 years ago | (#35023086)

>>>it beats the heck out of 3G

That's all my friend has - 3G - according to Clear's coverage map. One of the bad parts of living in a small city instead of a major one.

Re:Spotty I guess? (1)

I8TheWorm (645702) | more than 3 years ago | (#35023784)

I actually went with Clear for two reasons. The first was as you said (though I pay $40/mo)... it's a better deal than any of the cell services offer. Second, it gave me a bit of redundancy as I use the Tether app on my BB and Android through AT&T. If one goes down I have the other.

I didn't find any better deals in the Houston area, though I would guess competition will start heating up now that LTE and HPSA+ are rolling out... maybe a year from now you'd see better prices.

Re:Spotty I guess? (0)

Anonymous Coward | more than 3 years ago | (#35027240)

I lost service for about 10 minutes on my Spot around noon PST today. But other than that its been working fine. I didn't notice it was down and reset it and it started working again, so for all I know it could have been less time.

It seems to do that on occasion though, like once every two weeks or so, which is the reason I reset it. It started working again so I just figured it was that, this is the first I've heard of a potential nationwide issue......

Re:Spotty I guess? (1)

Aryden (1872756) | more than 3 years ago | (#35028092)

No problems here in Atlanta for me. 13Mbs down, 4Mbps up, 56ms ping. Been using them since they came here and i've only ever had 1 issue which was solved by a reset.

Re:Spotty I guess? (1)

I8TheWorm (645702) | more than 3 years ago | (#35032910)

Wow, 13 is nice! I get 7-10 usually (7.02 down atm, 1 up, 68ms... pretty normal).

Are those pretty standard numbers for you?

Re:Spotty I guess? (1)

Aryden (1872756) | more than 3 years ago | (#35037254)

Yes. There is a rare occasion when I dont get that high, but it's usually when there is something going on near where I live, festivals etc. I assume it's because of the bombardment of radio waves.

Customer story (2)

karnal (22275) | more than 3 years ago | (#35022370)

I had a customer calling complaining that VPN was taking longer than usual. Simple tasks like email (well, Lotus Notes isn't that simple I guess) and browsing intranet pages was sluggish at best. Turns out the customer switched from a cable-based service to Clear. Her husband stated that they were saving $20 a month. I told her she's probably spending more than $20 in frustration trying to get work done.

Here's hoping she got her cable internet back.

Re:Customer story (1)

cpu6502 (1960974) | more than 3 years ago | (#35022736)

>>>I told her she's probably spending more than $20 in frustration

Should have told her to try Thunderbird instead of Lotus, since it's free, and in addition to going back to the Cable internet.

Re:Customer story (1)

Anonymous Coward | more than 3 years ago | (#35022872)

If the fact that she was using Lotus Notes wasn't enough evidence that he was dealing with a corporate environment, the word 'Intranet' should have triggered that realization.

Corporate users rarely get to choose their own email client. Additionally, Lotus Notes - shit as it is - does a heck of a lot more than just email.

Re:Customer story (1)

PCM2 (4486) | more than 3 years ago | (#35024496)

Yeah, my mom's husband bought a Verizon router for Christmas so they could have Internet wherever they went in their RV. So far so good. But part of his plan was that they wouldn't need their cable Internet at home anymore because they had the Verizon thing. It's very difficult to explain why this is not a great idea when all the carriers are free to advertise how fast and reliable and unlimited their services are.

Re:Customer story (1)

Thing 1 (178996) | more than 3 years ago | (#35026386)

It's very difficult to explain why this is not a great idea when all the carriers are free to advertise how fast and reliable and unlimited their services are.

Redundancy, redundancy, redundancy! But I repeat myself, and somehow end up looking like Ballmer.

cleared! (2)

hackingbear (988354) | more than 3 years ago | (#35022372)

Everything's clear now! Move on!

Sooo... (4, Funny)

Deathnerd (1734374) | more than 3 years ago | (#35022382)

One could say that the problem is Clear?

Thank you! I'll be here all week!

Re:Sooo... (1)

Critical Facilities (850111) | more than 3 years ago | (#35023138)

So they have a nationwide service outage, and then their site gets linked on the Slashdot front page...I'm thinking this story might not be over yet.

Re:Sooo... (0)

Anonymous Coward | more than 3 years ago | (#35023876)

Try the veal!

Bankrupt (2)

mark72005 (1233572) | more than 3 years ago | (#35022386)

They don't have enough money to pay for their bandwidth after they send me a piece of junk mail every single day.

Clear's Service (1)

Anonymous Coward | more than 3 years ago | (#35022400)

I've had there service for about 3 months now and not a single problem. Sometimes I might get a slight drop in speed due to signal issues.
Comeing from Cricket's "Broadband" Service thou I expect anything to be better.

My experience is pretty OK (1)

Anonymous Coward | more than 3 years ago | (#35022432)

My experience with Clear has been pretty positive overall, mainly because comcast made my experience so negative, anything would be a step in the right direction.
My only complaint is periodically my connection will drop to .5mbps down, 1mbps up. It is impossible to stream tv shows. There would be times when nothing would connect for a few hours.
The only reason I went with Clear is because Comcast claimed I live in an "illegal apartment" (their words, not mine) and would not provide me service. I've called during those times, the tech people waste my time by saying I have great signal (i know that, im 2 blocks from the tower) and then have me plug directly into the modem (after restarting a couple times) and running speed tests and pinging some website. They finally investigated my tower (back in october) and said there was a problem with the tower, it would be fixed in January. Which SUCKS because Im leaving Chicago in just a few days, so, no real benefit for me there.
I wouldn't use them if I could get service, and they have a long way to go before they could be a viable alternative to Cable. As it is, they were a good temporary solution to a problem I was having.

Re:My experience is pretty OK (0)

Anonymous Coward | more than 3 years ago | (#35023600)

Would you feel funny if I told you that Comcast is an investor in Clearwire?

I've had clearwire for about 3 months now.. (3, Interesting)

markass530 (870112) | more than 3 years ago | (#35022454)

I Can't ride the 720 rapid in LA across the main sections of LA without getting the 4G interrupted multiple times. Same thing on the 2 on the backside from Hollywood to UCLA/Westwood. That being said, i'm a few GB shy of 1 TB downloaded in 3 months, and no throttling.

Re:I've had clearwire for about 3 months now.. (1)

JWSmythe (446288) | more than 3 years ago | (#35022782)

    That's not terribly surprising. When I was out there, data and voice had frequent drops. Mountains, buildings, and network congestion are the normal reasons. The only people I knew who didn't have problems were the same people who would have dropped calls while talking to someone on a land line. They'd always blame the other persons phone.

    There's a nice stretch of road on the 210 between San Fernando and Pasadena, where you were guaranteed not to have phone service. I don't know if that's been fixed up, but I always appreciated that my phone wouldn't ring the whole way through. :)

    Down by One Wilshire, calls would drop just because they could. I could be standing in place, not moving the phone around at all, and I'd go from 5 bars to a dropped call and 0 bars, just to have it come back up a minute or so later.

Re:I've had clearwire for about 3 months now.. (0)

Anonymous Coward | more than 3 years ago | (#35022786)

WiMax wasn't designed for mobility in the first place, that's an afterthought. I would call it wireless but not mobile.

Re:I've had clearwire for about 3 months now.. (1)

jtownatpunk.net (245670) | more than 3 years ago | (#35023082)

That and the LA service area is just starting to come online. They recently filled in the gaps between my home and office. A month ago, there was a big dead zone and my house was on the edge of their coverage area. Now my house is in the middle of a Best Coverage area.

Re:I've had clearwire for about 3 months now.. (2)

turkeyfish (950384) | more than 3 years ago | (#35023226)

This problem will get solved once they get financing to expand the density of their coverage. However, a big problem they are having is that other carriers and especially Cable monopolies are spreading false rumors about their service to keep them from giving potential customers an alternative to monopoly control that many cable companies have in various regional markets. The last thing that cable companies want is competition that would reduce the high prices they charge for service and thus reduce their astronomical profits.

Re:I've had clearwire for about 3 months now.. (1)

qcubed (655212) | more than 3 years ago | (#35023824)

False rumors about their service? I could see their tower from my living room window in Chicago. Nothing in the way. They advertised 6Mbps, but I was lucky to get 2. Watching Netflix was a chore, since the quality would be atrocious and would take forever to buffer; YouTube fared little better. I'd call and call, and get the runaround about problems with the tower that would never be fixed, or blamed that I put the modem in the wrong place (except I had 5 bars...). To cap it all off, it'd cut out for about thirty minutes every night between midnight and one.

I was with them a year. A whole year, because I wrote a lot of it off to being an early adopter. They had to comp my service four months because it was so bad. When I called to cancel? $40 "restocking" fee for the modems.

They're not false rumors. The company is shitty and the service is worse, so much so that it was a *relief* to go back to the awfulness that is xfinity/Comcast.

Re:I've had clearwire for about 3 months now.. (0)

Anonymous Coward | more than 3 years ago | (#35026172)

I sold Clear service (as an employee of an AR who's main business was fixing PC's) for a while. It was awesome at first, but the AR's in our market collectively sold about 70% more than Clear had expected. And yeah, the customer service had some issues. They need to quit instructing the reps to lie about overload. I personally drove around with modems and made coverage maps (because the ones they gave us were outdated), and the populated areas were very, very susceptible to overload. The fringes and the heart of the city were the best places to be - because the most dense spots had enough capacity and the edges were undersold. The middle areas were an awful no-man's-land.

Although the company has great potential, we eventually dropped them because of their dishonest corporate culture. I hope they get someone who recognizes that customers, and especially AR's with real technicians, do not appreciate being lied to. Honesty will keep far more customers in the end. Call T-Mobile sometime when something is out and you usually get an honest person who is very apologetic. It's a way better policy.

Re:I've had clearwire for about 3 months now.. (1)

markass530 (870112) | more than 3 years ago | (#35024086)

I'm 100% for clearwire becoming a viable alternative to cable. Would be great. However their customer service past is a steaming pile of shit. http://clearwiresucks.com/blog/ [clearwiresucks.com]

That's right. (1)

M8e (1008767) | more than 3 years ago | (#35022488)

This is can't be good news!

Re:That's right. (1)

rwven (663186) | more than 3 years ago | (#35022546)

Clearly...

Good! (0)

Anonymous Coward | more than 3 years ago | (#35022494)

loss of service problem

I sure am glad that they got rid of that service problem.

Re:Good! (1)

oodaloop (1229816) | more than 3 years ago | (#35022556)

Don't look now buddy, but your participle is dangling.

Sprint stock plummets in... (2)

Stenchwarrior (1335051) | more than 3 years ago | (#35022540)

...3, 2, 1

Re:Sprint stock plummets in... (1)

mark72005 (1233572) | more than 3 years ago | (#35022578)

In 2000?

Re:Sprint stock plummets in... (0)

Anonymous Coward | more than 3 years ago | (#35022694)

Great argument strawman

You mean CLWR... (1)

riskeetee (1039912) | more than 3 years ago | (#35022842)

And it's already been plummetting [yahoo.com] .

Its Up 2% Today. (1)

turkeyfish (950384) | more than 3 years ago | (#35023296)

They've struggled to get additional financing to continue to build out their system. However, once they do, these guys are poised to give cable operators some competition in otherwise closed markets. No wonder, that the cable companies are spreading as many rumors as possible and pressuring bankers and financiers to keep them from doing so. If they become competitive and Wi-Max takes off, it could drastically reduce the prices for local cable service.

Heh! I just cancelled my Clear service... (0)

Anonymous Coward | more than 3 years ago | (#35022594)

...for a completely unrelated reason. Realistically I had no problems at all with their service. I had a 4g/3g autoswitching hotspot thingy and regularly got 3-10 mbit transfers. Latency was a wholly different issue... Sure, it was fast once it started, but that seemed to be much slower... traceroutes to my house with clear seemingly went around the globe which neither AT&T nor Verizon did... customer service was always very nice and helpful, no billing issues or other woes some other reported. My only issue was latency which made an RDP/VNC session virtually useless...

BANKRUPT THEM (1)

cpu6502 (1960974) | more than 3 years ago | (#35022684)

They really do suck.
Drive them into bankruptcy the same way we did to Circuit Shitty.

Not a nationwide outage (2, Informative)

Anonymous Coward | more than 3 years ago | (#35022740)

Another blatantly false headline from /. This is getting old quickly.

Re:Not a nationwide outage (2)

coldsalmon (946941) | more than 3 years ago | (#35023588)

Yes, I can't actually see anywhere on that page where it claims that it is a nationwide outage. According to the poster, someone at Clear said that the company was "experiencing outages nationwide." It's not clear whether this is an accurate quote or an embellished paraphrase. Several unrelated outages across the United States is not the same as a pervasive, related, unified outage affecting all customers. It appears that several people (15 to be exact) are posting unrelated signal problems in the same thread. Actually, make that 14, because one of the replies is just mentioning that the thread got posted on Slashdot. It is really ridiculous that Slashdot has claimed a "Nationwide Outage" when the actual post is not even alleging, but ASKING whether there is a nationwide outage. There is a question mark in the title, for goodness sake.

Re:Not a nationwide outage (1)

Mr. Slippery (47854) | more than 3 years ago | (#35025918)

Several unrelated outages across the United States is not the same as a pervasive, related, unified outage affecting all customers.

There's also the fact that some areas -- like Baltimore -- had heavy snow last night. I have Sprint's WiMax (which is, from what I can figure out, the same network as Clear), and it was spotty last night, but I'm not sure if that was due to problems in their network, or due to weather-related signal problems. I'm near the edge of the service area -- though I have four or five bars most of the time, in heavy precipitation sometimes the signal drops out for a bit.

What. Ever. (4, Interesting)

sdb6247 (532003) | more than 3 years ago | (#35022752)

This seems like pretty irresponsible reporting, so far as I can tell. What? A forum post on Clear's support forums had a few comments, and BAM! Front page of Slashdot. Pure awesome. Duh, guys.

Re:What. Ever. (1, Insightful)

HarrySquatter (1698416) | more than 3 years ago | (#35022770)

You seem to think that the "editors" of Slashdot actually care about accuracy, spelling, grammar, etc. No, it's all about driving ad clicks and page views. These intentionally misleading articles being posted helps drive up the page hits.

Re:What. Ever. (1)

mark72005 (1233572) | more than 3 years ago | (#35022940)

Remember, ISPs are evil traffic-throttling anti-neutrality daleks

Re:What. Ever. (0)

Anonymous Coward | more than 3 years ago | (#35023870)

Verizon and AT&T are trying pretty hard to FUD Clear into the ground. Then there will be no competition for their over-priced, over-subscribed, pseudo-4G services.

For a nationwide outage, I'm having a pretty good experience reading /. over Clear WiMax today...

Clear is variable (1)

Port1080 (515567) | more than 3 years ago | (#35022792)

If you live in an oversold area, it's apparently awful - but I don't. I regularly get 10mbps downstream, 1mbps upstream. I do a ton of bittorrent downloading and also watch a lot of streaming video through Hulu and Netflix, and I've yet to be throttled. It's also working right now, obviously, although earlier today I was having some trouble getting certain web pages to load - not sure if that was due to this, or something else. Clear isn't perfect, but so far it's better than my old Verizon DSL (the copper line to my house had some issue that Verizon simply refused to fix, which required me to manually reboot my modem as much as four or five times a day to maintain service), and yes, it's $20 a month cheaper than cable.

Re:Clear is variable (1)

characterZer0 (138196) | more than 3 years ago | (#35022848)

If rebooting your modem helped, why do you think the problem was the copper?

Re:Clear is variable (1)

Port1080 (515567) | more than 3 years ago | (#35022990)

It would mostly happen when it was windy or humid, and I isolated pretty much every other possibility (replaced the modem, bypassed the wiring in my house entirely, filed numerous complaints with Verizon that had them check all the circuits at the CO, etc.). As best as I could tell there must have been something loose or exposed, and a good gust of wind or dampness would cause a fault that killed the connection. The modem wouldn't automatically reconnect though, so I'd have to do it manually. It was exceptionally difficult to troubleshoot, because other than the disconnection problems everything was "fine" - good signal, speed was appropriate, etc, etc. All the automated tests they will do detected no problems, so they refused to send anyone to actually look at the line. Pennywise, pound foolish - it might have cost them some money to send out a tech, but probably not as much as the income they lost by completely losing me as a customer.

Power Supply? (1)

PhreakOfTime (588141) | more than 3 years ago | (#35023548)

In all fairness, did you check the power adapter for the DSL modem?

I had a similarly difficult problem to troubleshoot. The connection would drop at least that many times a day, if not more. Rebooting the modem seemed to fix it, even if temporary.

The DSL co ran numerous tests on the line, and found nothing wrong. Even hooking it up at the point of entry of the house, before house wiring did not fix the problem. I thought for the longest time, there HAD to be a problem with the line as well.

It turns out, that the STOCK power supplies with the modem, were not strong enough to power the actual modem. Increasing the mA about 15% by using another Power Converter fixed the problem, and it has been 100% since. Getting a new modem would not have solved the problem, as the stock power supply came with every one.

Re:Power Supply? (1)

Port1080 (515567) | more than 3 years ago | (#35023694)

That's a possibility, but the modems I had were completely different models (although both were made by Westell). Still, if that was the problem Verizon should have been the one to figure it out, not me. They don't pay me to do tech support, I pay them.

Re:Clear is variable (0)

Anonymous Coward | more than 3 years ago | (#35023486)

When I first signed up for clear, I had good service - it was cheap, always up, and always between 6 - 10 Mb/s. As time went on, service got progressively worse. There were frequent city-wide service outages. They started capping bandwidth at 500 Kb/s. They had network-wide outages too (when someone messes up a tower in Nevada it shouldn't affect service hundreds of miles away). All of these problems are because they oversold their service.

You are simply lucky. Just wait until a few more people start sucking up the spectrum from your tower, and you'll be switching too.

Re:Clear is variable (1)

Port1080 (515567) | more than 3 years ago | (#35023736)

That's possible, but I live in a suburban area with relatively light population density - mostly single family houses in developments, surrounded by commercial shopping areas. The tower I draw from is in a strip mall - mostly it's there for mobile phone access while out shopping (probably not going to overload the tower), not for people using their home service. If it does get lousy though, I'll switch - but at least I have that option (since they offer non-contract service at a reasonable price).

Re:Clear is variable (1)

m85476585 (884822) | more than 3 years ago | (#35024864)

I have Clearwire, which is different from Clear. Clearwire is a pre-wimax service sometimes referred to as 3.5G, and our choices for speed are 1.5Mbps or 2Mbps if I remember right. Clear is true Wimax (whether or not you want to call it 4G). Sprint bought Clearwire a while back, and it is unclear what the difference between Clear and Clearwire is. To quote Wikipedia,

Now the company is being marketed under the name CLEAR,[6] except in those markets where the Clearwire name has already been established.[7] (However, it remains uncertain whether this new incarnation of Clearwire, controlled by Sprint, will still continue to offer the contractual conditions which have sparked class action lawsuits in the past.)

I am technically outside their service area in Nevada, but I have a direct line of sight to the tower and I get 5/5 bars of signal on my modem. I normally get about 1.5Mbps down despite being on the 2mbps plan. Apparently my area is oversold. Over Christmas, I started having problems with the internet becoming extremely slow during peak times. It would go from everything being just fine to <80kbps speed and 2-3 second ping times at worst. Once everyone went to bed, it would be fast again. The transition from fast to overloaded would happen suddenly with little warning. Normal ping times to the tower for me are ~60ms. If load increases, ping times may each 200ms but it is still fast enough in terms of download speed to be usable. As load increases, in under a minute it will go from working alright to 1 second+ ping times and super slow download speeds (and stay that way for hours).

Unfortunately Clearwire is really my only option. The neighborhood doesn't have cable, and we are too far from anything to get DSL. There was talk about a company bringing in one or the other (I forgot which), but they would need some large fraction of families in the neighborhood to sign up to make it cost effective for them. The next best option is probably Verizon 3G, but I can only get ~300Kbps down which simply isn't enough (interestingly I get ~700Kbps up though).

Brilliant support (1)

EricWright (16803) | more than 3 years ago | (#35022930)

From their support rep Sheldon: It is recommended that you contact us by phone at 1-888-888-3113 or chat via www.clear.com.

If the customer doesn't have internet access, how the hell do you expect them to chat the internet???

Re:Brilliant support (1)

guspasho (941623) | more than 3 years ago | (#35023102)

Probably because they managed to post their complaint on an Internet message board.

Re:Brilliant support (1)

evilbessie (873633) | more than 3 years ago | (#35023362)

Because I always find tech support so pleasant when not sat in front of the problem device. Always useful when the first step, which _cannot_ be skipped is to reboot the device. Or maybe it's just me who only speaks to idiots.

Re:Brilliant support (1)

cbhacking (979169) | more than 3 years ago | (#35029444)

This is actually my biggest complaint about Clear: Call them outside working hours, and you get a message telling you to try the online chat.

Um... guys?? If I'm calling my ISP's tech support line, it's probably *NOT* because my Internet is working!

That said, I've found it to generally be a good service. Not the best for everybody, but better than most.

Had very few issues with Clear (1)

Transkaren (1925482) | more than 3 years ago | (#35022936)

I've had very few issues with Clear. In fact, I prefer them as an ISP over Qwest or Comcast. But, my wife ordered the better Qwest DSL recently, so we're using Qwest as a primary and Clear as our secondary network. Currently, Clear is plugged into our Wii.

Clearly poor reporting, get the facts (0)

Anonymous Coward | more than 3 years ago | (#35023034)

Are you kidding me? Do some more research before you post trash talk and call it news...

Re:Clearly poor reporting, get the facts (1)

Virtucon (127420) | more than 3 years ago | (#35023224)

I've been using their network for almost a year and I can state that it works great. I'm in the D.C. area and even with the storm last night my 4G coverage was fine.

I really do wish somebody would look into things before they post them. I wonder if the people responsible are from Verizon or AT&T?

Heh. Clearwire. (0)

Anonymous Coward | more than 3 years ago | (#35023080)

I used to work on their now-defunct billing and back-office management system.

Their production system actually had an error code someone had put in as a test code, entitled "The towah is on FIYA!"

If you had service from them about 4 years ago, I'm probably the reason you were over-billed. Damn, I'm glad I'm out of there.

Bit snowy, eh? (0)

Anonymous Coward | more than 3 years ago | (#35023208)

There seems to be a majority of the reports from the East and North East. While we're enjoying sun and 40 degrees in the Midwest, I've read that there may be some snow back East. We could assume that there's some connection between snow, ice, bad weather, power outages and possible network problems.

Just sayin...

Re:Bit snowy, eh? (0)

Anonymous Coward | more than 3 years ago | (#35023366)

Sprint posted something: http://community.sprint.com/baw/thread/59835

No issues near Philly (1)

QAPete (717838) | more than 3 years ago | (#35023210)

I use it every day, no different here than usual, a relatively mediocre 5mbps down, 1mbps up.

sucks (1)

kallisti5 (1321143) | more than 3 years ago | (#35023312)

I had it for quite a few months on my home pipe.. it was *bad*. It was reliable (only went down completely a few times). The speeds would be around 3-6 Mbit down. As soon as you actually use your pipe (xfer more then 8GB) they would knock you down to 0.25 down (which is unusable) Clear might be ok for mobile-only use... but who wants to spend $45 a month for just mobile 4G access? It's too bad Clear's backend sucks so much... WiMAX is awesome technology,

Re:sucks (0)

Anonymous Coward | more than 3 years ago | (#35023566)

Same exact problems, I ditched them. They blow.

Glad I Left (2, Informative)

Anonymous Coward | more than 3 years ago | (#35023452)

Personally I hate Comcast, but they are a ton better than Clear. I left a couple weeks back because after 3 days of reporting 56k speeds, I was finally told that I had been throttled. What is really bad here, is how they explained to me that the system works. In short, there is no specified cap or limit, instead you are judged by how much data you use on a given tower at a given time. For those who use this at your homes, if you use more data than a passerby or friend of a friend using a dongle on your tower, you are instantly throttled. This can last for an undetermined amount of time. For me it was on day 4 when I finally quit.

Be warned, if you experience slow downs I would wager the farm this is what is happening to you. They like to write it off as "network issues", "tower upgrades", "clouds", "weather", anything but telling you about their network management.

Enjoy Clear.

Clearly Not (0)

Anonymous Coward | more than 3 years ago | (#35023494)

I checked with a good friend who works at Clear. Not in sales but the core network engineering team. There are no impacts out of the usual. Certainly noting nationwide. What’s with the slander? Will UFO and Elvis sightings be /. Headlines in the near future?

Clear who? where? (2)

Muggins the Mad (27719) | more than 3 years ago | (#35023686)

See, I thought this was relevant until I dug in further and discovered that it's probably a different Clear, in a different country,
from the one I use.

You don't own the entire planet yet, you know.

Re:Clear who? where? (1)

mopower70 (250015) | more than 3 years ago | (#35023842)

Do you always assume the word "nationwide" applies to your nation?

Slow to connect, but OK after (0)

Anonymous Coward | more than 3 years ago | (#35023818)

It took my Clear cheese wedge about forty minutes to train up late Wednesday afternoon. That's unusual for the area from which I was connecting. Performance was good (evaluated by my norms for the tower I'm on) once I was on net.

I had clear for about a week (0)

Anonymous Coward | more than 3 years ago | (#35024116)

Web pages sure, they loaded, but I couldn't stream a netflix movie over clear, or use my IP phone to work from home either, but I also live in Baltimore city, in a house built in 1900 with double layered bricks. I'm not hating, but when they say there's service I don't mean 1 light of the 5 possible. and there's a tower a quarter mile away.

no issues (2)

sixcef (1984828) | more than 3 years ago | (#35024200)

ymmv but clear customer experience has been excellent for like 18 months, including a corporate shift from xohm to clear, where my equipment was replaced proactively at no cost to me.

i'm in baltimore, which is blanketed in wet snow right now, as much of the east coast. despite clear reps claiming service does not degrade, that has not been my experience. snow storms and snow cover often result in an inability to connect to the network and frequently dropped connections.

Clear users are prone to hysteria (0)

Anonymous Coward | more than 3 years ago | (#35024404)

This thread reminds me of yesterday's odd item about Obama's speech. Editors on retreat?

I'm on Clear, no issues today or for that matter for many months since hiccups while they did a rolling, live changeover of their system here in Seattle. As to throttling, Clear could do a better job of distributing users among AP sites, as well as explaining that they do not have a bottomless panacea of bandwidth on offer. If you're on a reasonably loaded tower, you won't see any sign of throttling, if you're not so lucky, imagination takes over...

... and I was one of them! (1)

ThousandStars (556222) | more than 3 years ago | (#35027080)

The troubled WiMax provider (also known as Clearwire) has had many user complaints of throttling, over billing, overloaded towers and system congestion, and of misrepresentation of the service offerings in ads and by resellers,

I was one of them and wrote about the experience here [jseliger.com] . The short version: they don't advertise their bandwidth throttling and don't warn when they do throttle your bandwidth. My roommate and I thought they'd be a useful alternative to conventional ISPs, but they turn out not to be.

Re:... and I was one of them! (1)

Aryden (1872756) | more than 3 years ago | (#35029276)

my 100+ gigs of transfer per month due to site hosting, data transfers, downloads, uploads, movie watching, torrenting and a myriad of other uses which was VERY quickly throttled by comcast, has yet not been throttled at all by clear in the 15 or so months that I have been using them. I also host nearly a dozen 24 hour broadcast internet radio stations. Clear hasn't said/mailed or otherwise notified me of any additional charges or throttled my bandwidth... at all. Comcast on the other hand throttled me to 64kbs, disabled connections that exceeeded 30MBs of download and billed me for over $1000 in additional fees for bandwidth usage. To top that off, Comcast had, and still has, acccording to my employees, clients and friends, very frequent outages with no notification even when they are planned. Clear however, decided to upgrade 1 of the 5 towers near me and sent me 3 emails telling me that I may have a service interruption due to the upgrades and if so, reboot my modem to have it reconnect to a new tower.

I am extremely happy with Clear.

Funny, Better service than Comcast. (0)

Anonymous Coward | more than 3 years ago | (#35028334)

Funny thing is that I use Clear as a secondary ISP (In addition to their mobile broadband service) and I've been with them since they were Xohm in Baltimore. I've had pretty decent service from them and can't really complain. Right now we were just blanketed in a layer of snow that made my primary Comcast line crap out so I switched Clear to the primary route and even though it's wireless during bad weather, it's been rock solid even while my Comcast connection has been up and down all day.

Your mileage may vary of course, and it's heavily dependent on geography, but in my experience it's been fairly reliable if slower with higher latency then a more "traditional" wired connection.

Good luck finding someone to fix it (0)

Anonymous Coward | more than 3 years ago | (#35028804)

Expect to see this more often - see I work at this innovative company which used to be known as Motorola, now known as Motorola Solutions who as a business strategy decided to sell my group to Nokia Siemens and before the deal closed decided to lay off 170 US based (none of the overseas guys touched) workers. We'll be lucky if anyone is left to turn out the lights let alone fix anything.

Netflix helps to quantify the issue (1)

phorwich (909601) | more than 3 years ago | (#35071156)

In what has to be an interesting twist on net neutrality and bandwidth throttling, Netflix has released their numbers for network throughput sorted by ISP. Clearwire comes in dead last out of 16 US ISPs: http://techblog.netflix.com/2011/01/netflix-performance-on-top-isp-networks.html [netflix.com]
Check for New Comments
Slashdot Account

Need an Account?

Forgot your password?

Don't worry, we never post anything without your permission.

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>
Create a Slashdot Account

Loading...