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Better Open Source Communities Through Data

Unknown Lamer posted more than 3 years ago | from the keeping-dinosaurs-relevant dept.

Mozilla 35

An anonymous reader writes "Using exhaust data from Bugzilla, David Eaves describes how the Mozilla Metrics team is creating dashboards to improve the contributor experience and give open source community managers better situational awareness."

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35 comments

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I, for one, (1)

Anonymous Coward | more than 3 years ago | (#35753828)

welcome our new Star Trek android overlord!

Re:I, for one, (1)

by (1706743) (1706744) | more than 3 years ago | (#35753854)

Just don't plug your laptop into his brain. You know, the whole positronic-electronic charge carrier annihilation thing.

Shitty Slashdot communities though 503s (-1)

Anonymous Coward | more than 3 years ago | (#35754036)

Somebody needs to put the hammer down on these motherfuckers. Fuckin weanies

Re:I, for one, (0)

Anonymous Coward | more than 3 years ago | (#35755434)

Just try not to make Better Open Source Communities Through Lore.

Bugzilla alternatives (4, Interesting)

Compaqt (1758360) | more than 3 years ago | (#35753856)

While it's great that Bugzilla is provding this, I'm wondering if anyone can post their experience with Bugzilla alternatives.

Bugzilla's great ... for developers.

Is there anything that could be just to allow customers to directly enter bugs? Something Trac-like?

Re:Bugzilla alternatives (1)

Anonymous Coward | more than 3 years ago | (#35753936)

Mantis is definitely much better from a user perspective; not sure I'm sold on the tracker itself though.

Re:Bugzilla alternatives (0)

Anonymous Coward | more than 3 years ago | (#35753988)

I'd assume these are all in-house work, if there was a good open source version, then i wouldn't see every dev/tech support company having their own in-house solution

THAT... or the solutions aren't modular enough, easily customizable (i've never used bugzilla or any other (F)OSS solution like it, only in-house stuff

Re:Bugzilla alternatives (2)

SheeEttin (899897) | more than 3 years ago | (#35754204)

What, customers can't file bugs in Bugzilla?

Or do you just mean that it's more difficult/daunting for them to use Bugzilla? In that case, what you have there is a feature, not a bug. Make it too easy, you'll get a bug filed for every little thing (and they won't check for duplicates first, either).

That said, all KDE apps support filing bugs through Help > Report Bug. (I'd tell you what that uses if I were in KDE right now, but I'm not. Sorry.)

Re:Bugzilla alternatives (0)

Anonymous Coward | more than 3 years ago | (#35754248)

Fuck'em all and let god sort the bugs out.

Re:Bugzilla alternatives (1)

rockfistus (1445481) | more than 3 years ago | (#35756508)

Now I've got a cool picture in my head of God sorting bugs

Re:Bugzilla alternatives (1)

bemymonkey (1244086) | more than 3 years ago | (#35754536)

I'd take a Google-style issues tracker over Bugzilla any day. The problem with Bugzilla is that nobody keeps it up to date properly - take Trillian's Bugzilla, for instance - reporting an issue on the Android app during its beta phase... no appropriate entries for categorization (Android missing from OS, ARM missing from architecture, Android versions missing from app version section, and so on and so forth...).

Re:Bugzilla alternatives (1)

shish (588640) | more than 3 years ago | (#35754860)

What, customers can't file bugs in Bugzilla?

I've been programming for 15 years and *I* can't figure out how to do anything useful with bugzilla...

Re:Bugzilla alternatives (1)

Jurily (900488) | more than 3 years ago | (#35754958)

I recommend fdisk.

Re:Bugzilla alternatives (3, Insightful)

AmiMoJo (196126) | more than 3 years ago | (#35754948)

If you can't cope with large numbers of bug reports from non-technical people then your bug tracking system is broken. There is no better way to piss off users/customers than by making it impossible for them to report the problems they are having.

Re:Bugzilla alternatives (3, Interesting)

dr2chase (653338) | more than 3 years ago | (#35755752)

I have no trouble reporting bugs. If there's any obstacles along the way to reporting the bug, I bail, and simply post them on my blog [wordpress.com] . With snarky commentary, of course, because by then I'm in a bad mood.

Best of all, is when random strangers with the same bug, find my blogged bug report instead of the bug database, and then start posting comments on it.

Years ago, a friend of mine showed me the "killer app for Python", and it was the stack traces. When their (Python-based) product crashed in the field, its driver would bundle it all up in a zip file, and ask the user for permission to forward it to the developers, with the usual reassurances that all data discovered in the process would be treated as confidential. Bug report arrives, the stack trace (with variables etc, it's Python, right?) contains all the necessary info, the next interaction with the customer, is to tell them where to download the bug-fixed version of the product. "No time wasted on annoying human interaction, customer thinks we are attentive geniuses, everyone productive and happy."

Re:Bugzilla alternatives (-1)

Anonymous Coward | more than 3 years ago | (#35755932)

Shut your ass up. No one gives a fuck about your fucking blog or anything else that comes out of that hole under your nose. Do you really think you're smarter than me? Fuck you cunt!

Re:Bugzilla alternatives (1)

dr2chase (653338) | more than 3 years ago | (#35756174)

Now see, that is just the sort of error message that the Apple Human Interface Guidelines recommend against.

Re:Bugzilla alternatives (1)

kmoser (1469707) | more than 3 years ago | (#35782540)

If you can't cope with large numbers of bug reports from non-technical people then your application is broken.

FTFY

Re:Bugzilla alternatives (1)

Anonymous Coward | more than 3 years ago | (#35754262)

Redmine is about as user friendly a system as I have come across.

YOU GOT THE SOURCE - FIX IT YOURSELF !! (-1)

Anonymous Coward | more than 3 years ago | (#35754274)

You got the source - FIX IT YOURSELF !! Jeez, what a lazy lUser !! You get it for free. You get the source code. Now you want somebody else to fix something you can do yourself? Let me guess, you're Mexican !! God damn if Mexican's aren't the laziest bums !! (EXcept those on the US side.)

Re:Bugzilla alternatives (3, Informative)

Jason O'Neil (607723) | more than 3 years ago | (#35754306)

I'm using Indefero (http://indefero.net/). It's PHP based, and made to be similar to google code, so very bare bones - but I find that is less intimidating to non-developers. (BTW, the website emphasises prices and planning and stuff, but it is open source - the prices are for their hosted service.)

-jason

Re:Bugzilla alternatives (0)

Anonymous Coward | more than 3 years ago | (#35756718)

There's Bugzilla, which allows customers to directly enter bugs.

OTRS (1)

higuita (129722) | more than 3 years ago | (#35756782)

try OTRS, its clean, friendly for users and the developers/agents have also a good interface

Re:Bugzilla alternatives (1)

bberens (965711) | more than 3 years ago | (#35756818)

I really hate Bugzilla. I used Mantis previously and was quite happy with it. I've also had good experiences with Jira.

Really? (1)

scdeimos (632778) | more than 3 years ago | (#35753912)

"exhaust data", "quantitatively asses"... I think these guys need smarter spell checkers. Perhaps they could also remove e-mail addresses from their example screen shots.

Re:Really? (2)

BZ (40346) | more than 3 years ago | (#35753934)

If you look at the screenshots, only the first one shows emails. The other ones have them elided.

That first screenshot is the list of the top 20 or so contributors to the Mozilla project over the past year. Those e-mail addresses are all over the hg log for the project, the public project mailing lists, etc. So they're not exactly a secret...

Re:Really? (2)

sapphire wyvern (1153271) | more than 3 years ago | (#35754430)

I assumed that "exhaust data" is the data that gets discarded by a lossy compression engine. I mean, that data's gotta go somewhere, right?

And that's why the air coming out of desktop computers smells faintly of ozone.

"exhaust data" is why a dog sniffs your butt. (1)

unil_1005 (1790334) | more than 3 years ago | (#35759912)

'nuff said.

Re:Really? (0)

Anonymous Coward | more than 3 years ago | (#35754824)

"exhaust data", "quantitatively asses"... I think these guys need smarter spell checkers.

I'm pretty sure my old manager used "exhaust data" from his family's horses to justify his business decisions.

Re:Really? (1)

ShakaUVM (157947) | more than 3 years ago | (#35755190)

>>"exhaust data", "quantitatively asses"... I think these guys need smarter spell checkers.

These guys are dealing with the ass end of customer service. For free.

I think they're allowed to make fart jokes all they want.

But then again, they steadfastly refuse to give users the option to disable tabs (AFAICT). At least there's still a status bar, mostly.

Bingo! (3, Funny)

Hognoxious (631665) | more than 3 years ago | (#35754164)

Does it also leverage state-of-the art paradigms shifts in order to deliver an exponential breakthrough experience?

Re:Bingo! (3, Funny)

Jurily (900488) | more than 3 years ago | (#35754988)

Yes, it does have pretty charts.

Leader boards and altruistic motives (0)

Anonymous Coward | more than 3 years ago | (#35754874)

Congrats Mozilla, you just turned your community to a patch quantity competition.

Re:Leader boards and altruistic motives (1)

Anonymous Coward | more than 3 years ago | (#35755052)

Congrats Mozilla, you just turned your community to a patch quantity competition.

That's right. This is the exact opposite of making contributors feel appreciated. How this can be candy-wrapped and promoted as glad tidings is beyond me. They seem to have decided they don't need a community any more.

This is more about limiting the ability of people to participate in Bugzilla (based on rating-based reputation score) because of the cost in developer time in having to wade through comments from people who don't really add anything by certain measures, and, eventually, justifying removal of Bugzilla access from those who don't measure up. Hence, metrics. I also wouldn't be surprised if Bugzilla gained the ability to present views that filter out comments from those falling below certain reputation scores.

Ohloh (1)

graveyhead (210996) | more than 3 years ago | (#35756014)

Hey look, Mozilla re-invented http://www.ohloh.net/ [ohloh.net] and it only works for Mozilla. How useful.

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