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Best Buy Bans Man For Life After Winning Court Case

samzenpus posted more than 3 years ago | from the it-is-not-wise-to-anger-the-geek-squad dept.

Businesses 4

cobracommand0 writes "After winning two out of three charges in a small claims court against Best Buy for sending his receiver for repairs without getting his permission first, a customer received a check and a letter informing him of his perma-ban from the entire chain. From the article: 'Jed basically took his defective Sony home theater receiver in for a fix and paid a $35 non-refundable deposit. He was informed that a Geek Squad agent would shortly get back to him with a repair estimate. This never happened and when Jed called to inquire why, he was told that Best Buy already sent the unit to Sony and he now owed Best Buy $115. After a tussle he was then asked to pay $94.94 instead. Jed told Best Buy this was unacceptable as they didn't ask his permission before doing the fix and was then told he had no extra charges owing.'" People still shop for electronics at brick and mortar stores?

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Spot on (1)

wiedzmin (1269816) | more than 3 years ago | (#35965142)

People still shop for electronics at brick and mortar stores?

Agreed - you can get stuff a lot cheaper on Amazon these days and real men don't need extended warranties; besides how is denying yourself business a punishment for the customer?

I think BestBuy is hoping that this will discourage other people from taking them to court when they screw them over. Looks like they want to learn the hard way about bullying consumers.

Best Buy is great if... (0)

Anonymous Coward | more than 3 years ago | (#35975476)

You prefer to pay higher prices for items that can be purchased anywhere else. I could buy an iPad at Best Buy or get it for the same price (with free shipping) from Apple and have it engraved for free. Sure, I can't pick it up the same day I pay for it, but I also don't have to get dressed or deal with someone trying to sell me something else I don't need.

Re:Best Buy is great if... (1)

Locke2005 (849178) | more than 3 years ago | (#35984516)

Brick and mortar is useful when time is of the essence. Once I went into a Sears store, bought a Craftsman ratchet set, went back in the parking lot and tried to use it to loosen a nut on my car, broke it, and immediately was able to take it back for a refund under the Craftsman "lifetime guarantee". Try doing all that with a 1 hour time frame online! (Back in the 80's Sears figured out it was cheaper to just sell cheap made in China crap eat the cost of returns than it was to build stuff that didn't break.)

Answer: Yes (1)

Mr_Donnie (2097116) | more than 3 years ago | (#35993072)

"People still shop for electronics at brick and mortar stores?" Since Best Buy had $1.39 billion in net income last year, I'd be inclined to say: yes, they most certainly do shop at brick and mortar stores. Source: http://www.wikinvest.com/stock/Best_Buy_(BBY)/Data/Net_Income/2010 [wikinvest.com]
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