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Ask Slashdot: How Should Sony Compensate PSN Users?

timothy posted more than 3 years ago | from the coupons-for-a-2d-helping-of-course dept.

PlayStation (Games) 386

ogar572 writes "So Sony is going to give 20 million+ PlayStation Network users (numbers vary based on what article you read) two free games and free credit protection (US only) for what happened a few weeks ago. I for one do miss playing Black Ops online, but I have made it through this outage by doing other, more productive things. What I am most frustrated about is the lack of consistent details and information via email about what is going on. Now Sony says that they are going to compensate us with two free downloadable games (more than likely I have never heard of these games before). I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony. What do you think Sony should do, if anything, to compensate for what has happened?"

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386 comments

Yeah, I want a Sony Pony too (3, Insightful)

FineGuy (2147756) | more than 3 years ago | (#36110642)

Well what do you want exactly? Shit happens. I will see slashdotters complaining about this whole thing again on this story. Some even complained that Sony isn't bringing PSN up while it was insecure [slashdot.org] . Yeah yeah, Sony is evil, they tried to boot off hackers from the games, why isn't sony giving us ponies after this and could we please have someone mention the 10 year old audio cd DRM thing just one more time?

What I want from Sony:
- Two free games
- A free dinner at a fine restaurant with a female Sony representative (hey, can't get a date, so might just go for it!)
- A nice big mansion
- My own yatch
- A Thai ladyboy for some fun

I think it's only fair. I mean, my personal info is now probably being sold on the black market because of Sony.

Now, we get you're disappointed at Sony. Then stop buying their products and get on with your life. The time you're spending on ranting about this (and then completely forgetting the thing until next /. story comes) you could actually be productive and do some work. Then maybe instead of trying to figure out what to demand from Sony you could just buy those things. And no, recession isn't an excuse. There is always some work available for a young fine fella who isn't afraid to work hard and enjoy the results.

Re:Yeah, I want a Sony Pony too (4, Insightful)

Lord Byron II (671689) | more than 3 years ago | (#36110796)

It's not that anyone wants a pony, it's that Sony has seriously put a lot of people's information at risk. A stolen credit card can lead to your credit card being shut off at very inopportune times (I once had mine stolen and shutoff at the beginning of a month long trip in Europe. I had trouble even checking into my hotel because the credit card I gave them to hold the reservation no longer worked.). Even worse, if the thieves manage to damage your credit, that is exceptionally hard to repair and will stay with you for at least seven years. In the extreme, you could find yourself unable to buy a car or a house, or even turned down for a job (since some employers check credit history).

The question is that given Sony has put some many people at so much risk, are two games of their choosing and some credit monitoring enough to compensate?

Re:Yeah, I want a Sony Pony too (3, Insightful)

x*yy*x (2058140) | more than 3 years ago | (#36110908)

It seems like you're mostly worrying about your credit. That was the first thing Sony fixed by offering free credit protection. I think it should be something related anyway.

What is funny about the submitter is that he would had been just fine with only credit protection. Now that he got some extra compensation too he suddenly starts thinking what more he could demand. People...

Re:Yeah, I want a Sony Pony too (3, Insightful)

uniquename72 (1169497) | more than 3 years ago | (#36111228)

If "credit protection" worked like you seem to think it does, none of us would need it because we'd already be protected. In fact, "credit protection" is a big, time consuming pain in the ass that only works (if it works at all) for a limited time and in limited circumstances.

But in this case the point is moot, since Sony isn't actually offering you anything at all. [reuters.com]

Re:Yeah, I want a Sony Pony too (2)

redemtionboy (890616) | more than 3 years ago | (#36110896)

So their F*(K up means they shouldn't try to remedy the situation at all? Personally I expect Sony to do nothing, but they should do something. I was very pleased when Microsoft gave everyone a free a game for their system outage a few years ago. We buy these systems and games with the expected notion that we're going to get to use the futures. Things happen and shit breaks, I understand that, but the company SHOULD do something.

Re:Yeah, I want a Sony Pony too (2)

Reverand Dave (1959652) | more than 3 years ago | (#36111206)

This was more than just a run of the mill "Our servers accidentally imploded" downtime also, this was blatant negligence on the part of Sony. It's one thing when a WoW baby cries because the servers are down for extended maintenance, this was criminal negligence on Sony's part in failing to provide adequate protection for their users data thus violating their own EULA, so some recompense should be more than just a bit obligatory.

how about no (1, Redundant)

poetmatt (793785) | more than 3 years ago | (#36110900)

What I want is for Sony to stop being a dinosaur of a fucking company that supports the BSA, and start being a company that sticks to best practices. what the fuck kind of company stores old archived sensitive data on a networked server in 2011, and then proceeds to grandstand against how it must be anonymous and basically mislead the public in it's entirety?

People don't have the decision to retroactively fix the fact that they trusted a corporate identity with their information and that corporate entity just fucked them over bigtime.

Re:how about no (1)

x*yy*x (2058140) | more than 3 years ago | (#36111014)

What's wrong with BSA? Unlike MPAA and RIAA, I've never seen them go after individuals. They're mostly going after companies illegally using pirated software and frankly if you're making money with someones software I think you should pay for it.

Re:how about no (3, Informative)

tbannist (230135) | more than 3 years ago | (#36111416)

The BSA has a bad reputation of simply going after companies who have disgruntled employees and forcing them to prove that they own every a copy of Windows for every computer they have. I've heard that companies usually just pay the fine rather than go through the cost of auditing every computer they have. It's still a shakedown, but one that only targets companies.

Re:how about no (1)

tbannist (230135) | more than 3 years ago | (#36111382)

proceeds to grandstand against how it must be anonymous and basically mislead the public in it's entirety?

Except according to some members of Anonymous [huffingtonpost.com] , it actually was some members of Anonymous who did it. Frankly, I don't think you can blame them at all for blaming Anonymous, it happened while Anonymous was attacking them, that alone would be enough to make them the prime suspect.

Of course, that doesn't mean Sony wasn't running an incompetently administered network, I'm just pointing out that it's entirely reasonable for them to point the finger at Anonymous.

Re:Yeah, I want a Sony Pony too (0)

Anonymous Coward | more than 3 years ago | (#36110978)

Wait, so you think we will get ladyboys? I will go out and buy a PS3 right now if Sony is giving them out (I bet I could get one for cheaper than it costs for s PS3)

Re:Yeah, I want a Sony Pony too (0)

Anonymous Coward | more than 3 years ago | (#36111004)

What's a yatch?

Re:Yeah, I want a Sony Pony too (1)

Uhyve (2143088) | more than 3 years ago | (#36111010)

Yeah, but if he works for money so he can buy those things, there's a fairly good chance of someone stealing his credit card information after this cluster****.

/troll

Seriously, what business of yours what he does with his spare time and what value he places on his identity? And who cares that a few people wanted the service to be back up already? I know that you're probably raging at the majority of Slashdot at the moment, so it's understandable that you're finding it hard to differentiate, but you can't just lump every single person you disagree with into one group... well, you could, but it would be stupid.

Ah yes, what I want. Hmmm, I suppose a sum of money equal to the value of my identity (since they lost it, I don't care how, they could have sold it for all I care) and insurance against all identity theft crimes.

Re:Yeah, I want a Sony Pony too (1)

cream wobbly (1102689) | more than 3 years ago | (#36111026)

I'm not a recent Sony customer, but what I'd want would be credit protection, and the financial institutions of whom I'm a customer to fully scrutinize my accounts for any illegal transaction -- paid for by Sony, of course. I would also want the credit protection service to be free for the next five years, and fully scrutinize my credit history with my involvement, to ensure my credit rating is set to the proper level. Finally, they should offer to buy back any PSN-related product I've purchased within the last two years, refunding me pro-rata, but skewed to indicate that up until the breach I was satisfied with the service (or I would've complained, right?).

See how this is different? Customer dissatisfaction isn't necessarily resolvable with goods.

Re:Yeah, I want a Sony Pony too (5, Interesting)

Mongoose Disciple (722373) | more than 3 years ago | (#36111038)

I think you're missing the point.

It's not about what Sony "owes" anyone or what they deserve.

It's what it will take for consumers to be willing to take another chance on PSN.

Since so many popular games are crippled without online play, for the PS3 to be relevant, people have to want to use PSN. If they aren't, Sony essentially loses in the videogame arena forever and becomes a cautionary tale.

Personally? I can't even imagine what Sony could do at this point to make me want, for example, to give them my credit card number, so I am going to stop buying their products and get on with my life -- but not everyone thinks as I do, and there's some segment of the market they can win back over through naked bribery. As much as they can even semi-reasonably do so, they have to to remain relevant.

I've said it before and I'll say it again: Sony fucked up so bad with the security of their online play offering they've made Microsoft look good by comparison. Rehabilitating their image from that will not be easy -- it isn't the biggest mistake a gaming company's ever made by a longshot, but it's going to hurt their reputation badly for a long time, and there's a big market cost for that.

Re:Yeah, I want a Sony Pony too (1)

Wyatt Earp (1029) | more than 3 years ago | (#36111082)

Look, it's the Sony astroturf account with a single comment.

Sony should be forced to pay everyone who had their information leaked the equivalent of $100 dollars, not in games, but in cash.

The Standard for leaked personal data is: (-1)

Anonymous Coward | more than 3 years ago | (#36111098)

From what I've seen in the news, the standard for leaked personal data (enough data to open a line of credit under someone else's name) is 2 free years of credit monitoring.

The BEST way to protect your credit is to freeze it. [clarkhoward.com]

No, monitoring tells you after the fact when your identity has been stolen. And many of those credit report "subscription" services edit your report report. Proof? At the top of a REAL credit report there's an 800 number to talk to an actual person at a credit bureau. There is no other way to talk to a service rep without that number that you can ONLY get with a current credit report. The subscription services don't have that and many other details. They're a rip-off.

To head off the "that's not identity theft" people.... ridiculously, many many things use your credit report: insurance, EMPLOYMENT (regardless if you deal with money!), background checks (ALL the background firms use credit reports as their base!), bank accounts, any and all loans of course, cell phones contracts, car leases and many many more!

Big Brother exists! The NSA and CIA and FBI use the credit bureaus and other firms like ChoicePoint to circumvent the Constitutional restriction on spying on Americans.

Have a nice day citizen!

Re:Yeah, I want a Sony Pony too (-1)

Anonymous Coward | more than 3 years ago | (#36111108)

"and could we please have someone mention the 10 year old audio cd DRM thing just one more time?"

Those who forget the past are doomed to repeat it.

So fuck you. I'd rather have that shit dragged out of the closet every god damned time if it at least makes Sony THINK before they try it again. Because both of us know they didn't learn a god damned thing the first time around other than "Don't get caught next time."

Insightful?? Really?? (1)

webbiedave (1631473) | more than 3 years ago | (#36111160)

Shit happens so sit back and do nothing about it. Really? That kind of attitude is exactly what lets corporations tread all over people.

Re:Yeah, I want a Sony Pony too (1)

farble1670 (803356) | more than 3 years ago | (#36111320)

ease up on the coffee.

Tort reform and coporparte arrogance. (0)

Anonymous Coward | more than 3 years ago | (#36111334)

The above attitude is why big business gets their asses sued off and why I can never support tort reform.

Easy.. (0, Flamebait)

Anonymous Coward | more than 3 years ago | (#36110676)

Send 'em Xbox 360s.

Re:Easy.. (-1)

HikingStick (878216) | more than 3 years ago | (#36111178)

[Mod parent up +1 Funny]

sony eats dink (1)

Anonymous Coward | more than 3 years ago | (#36110690)

allow hackers to flash custom firmwares and still play on PSN for starters.

Re:sony eats dink (2)

x*yy*x (2058140) | more than 3 years ago | (#36110736)

allow hackers to flash custom firmwares and still play on PSN for starters.

Yeah, what about if we keep hackers out of PSN? Mess up with your own console all you want, but don't come ruin my online game with cheats.

Re:sony eats dink (1)

smelch (1988698) | more than 3 years ago | (#36110848)

Have you ever played PC games online? Are you aware that PCs aren't locked down at all and a lot of people still play a lot of fun multiplayer games on them? Stop bitching about potential hackers. Its not that big of a deal. In reality, a good banhammer will go a long way.

Re:sony eats dink (1)

VGPowerlord (621254) | more than 3 years ago | (#36111168)

Have you ever played PC games online? Are you aware that PCs aren't locked down at all and a lot of people still play a lot of fun multiplayer games on them? Stop bitching about potential hackers. Its not that big of a deal. In reality, a good banhammer will go a long way.

And people wonder why so many PC games have DRM?

Oh well, at least the games I play use unobtrusive forms of DRM (Steam, WoW's Warden).

Re:sony eats dink (1)

smelch (1988698) | more than 3 years ago | (#36111422)

Well, can't they work just the same on a custom firmware playstation as they would on a PC?

Re:sony eats dink (1)

spire3661 (1038968) | more than 3 years ago | (#36110840)

Im fine with the allowing custom firmware like on Iphone, but asking to also allow it on PSN is too far. Its my machine i can modify it as I like, but in no way does that mean i should expect/demand Sony to allow my rogue hardware on their network. Jailbreaking an iphone and using it on ATT is not the same thing at all. (common carrier vs custom content network)

Re:sony eats dink (1)

metalmaster (1005171) | more than 3 years ago | (#36111146)

Sony isnt exactly catering to the hackers because their latest titles require the latest firmware.

offer a full refund (-1)

Anonymous Coward | more than 3 years ago | (#36110700)

Seeing as online gaming is large part of the current generation consoles, and not being able to use said feature, the only honorable thing to do is offer a full refund for the console, accessories, and games, at the full retail price paid.

Give OtherOS back (2, Funny)

Anonymous Coward | more than 3 years ago | (#36110730)

And some sushi would be nice

They already did them a favour. (5, Insightful)

mevets (322601) | more than 3 years ago | (#36110742)

1. They helped them kick the habit.
2. They introduced them to other game devices.
3. They taught them the dangers of undeserved trust.

These are pretty big lessons.

Re:They already did them a favour. (-1)

Anonymous Coward | more than 3 years ago | (#36111180)

Still, they should end it with Chapter 11 and burning in hell.

Waht should Sony do? (3, Insightful)

Red Flayer (890720) | more than 3 years ago | (#36110752)

What do you think Sony should do, if anything, to compensate for what has happened?"

IMO, Sony should do nothing. They should pack it all in and sell off their assets to competitors.

How many times does Sony have to abuse our trust before we stop going back like some beaten spouse who thinks maybe, just maybe, this time he really means it when he says he's done drinking and is going to counseling and will really change?

Sony is no longer, if it ever was, a company with which you should place any trust. They have deliberately infected machines with malware. They have a record of producing shitty stuff (like exploding batteries). They failed to take proper precautions to protect personal information.

It's time for Sony to take the honorable way out and commit seppuku.

Re:Waht should Sony do? (0)

torgis (840592) | more than 3 years ago | (#36110860)

I second the seppuku idea. Mod parent up, and pass me that tanto!

Re:Waht should Sony do? (1)

joaommp (685612) | more than 3 years ago | (#36110944)

"Honorable way out"? They've already lost all honor they had, including the emergency reserves for an "honorable way out". Not even hara-kiri is good enough for them.

Re:Waht should Sony do? (1)

smelch (1988698) | more than 3 years ago | (#36110950)

Your complaints about Sony are largely unappreciated, and unimportant. Its like when comic book nerds show up to blast the latest Marvel movie. Nobody gives a shit because we're watching an action flick, not some comics we didn't read. Completely irrelevant to the market at large, and yet here you are saying Sony should just pack it in, its the "honorable thing to do". No, it isn't. The fact that they provide people with the things they want, and they are still in business pretty much proves that they are doing more good than bad unless they have a secret plot we have yet to uncover where they are the cause of fat women or something.

Re:Waht should Sony do? (0)

Anonymous Coward | more than 3 years ago | (#36111058)

It's time for Sony to take the honorable way out and commit seppuku.

I even know where there's a reactor with a few leaks that could use plugging.

With apologies to Vir Kotto, I'd like to see Sony's CEO jump straight into the pool of boiling water and molten corium at the bottom of the pressure vessel as a warning to the next ten generations that some features come at too high a price.

Re:Waht should Sony do? (1)

swordgeek (112599) | more than 3 years ago | (#36111310)

Everything you say is correct, except of course that no company is honourable enough to shut itself down - even in Japan.
The government should bring down massive fines against them, and criminal charges against the decision makers, escalating every time they're busted again.

But that's not how companies work. Sigh. In the meantime, I just don't buy anything from Sony - sadly, that means that there are a lot of musicians not getting my money.

All I Want. (5, Informative)

Seumas (6865) | more than 3 years ago | (#36110756)

All I want is for Sony to get things back online and learn some lessons from this. I don't want gifts or subscriptions or any other stuff. Just learn the importance of pro-active security measures. Always be validating the integrity of your systems. Have people on the payroll who can deal with these things instead of having to hire out for them after the fact. Especially when you're directly involved in litigation and supposedly under threats of "hacker" groups. And learn how to communicate with your customers. Take a lesson from the LastPass guys, for example.

I don't want trinkets. Just get your shit together.

Re:All I Want. (2)

x*yy*x (2058140) | more than 3 years ago | (#36110844)

Have people on the payroll who can deal with these things instead of having to hire out for them after the fact.

I think it was extremely good Sony hired outside investigation. It could just as well been a dishonest employee and often in this type of things it is. Several million credit cards info on your hands and always some low paid guy will turn dishonest.

Re:All I Want. (1)

Seumas (6865) | more than 3 years ago | (#36110972)

I didn't so much mean "internal" versus "external" as much as I meant "don't wait until AFTER shit hits the fan to start hiring some forensic/security experts". These guys supposedly required many days to catch up on Sony's deployment and then analyze it and Sony's own blog posts seem to suggest this, too. That shouldn't have been the case. They should have had these guys on staff (in-house or contracted - whatever) who were maintaining things and, when it all went belly-up -- instantly prepared to do a post-mortem review and begin the recovery process.

Re:All I Want. (0)

Anonymous Coward | more than 3 years ago | (#36111394)

*AHEM*

BWHAHAHAHAHAHAHAHAHA!

Unless this whole incident costs Sony some serious money (far more than their "protection services" and "free games"), there's just no incentive to hire the people that would do a good job keeping things secure. It's not evil, it's just business.

Free games (1)

Skatox (1109939) | more than 3 years ago | (#36110758)

I would be happy with selecting 2 games (anything i want from)

Someone had to say it... (0)

Anonymous Coward | more than 3 years ago | (#36110776)

Sony should buy it's users a Microsoft XBOX-360 and a year of XBOX-Live subscriptions.

Just getting the ironic comment out of the way...so we may have intelligent conversation from this point forward.

Xbox Live (0)

mehrotra.akash (1539473) | more than 3 years ago | (#36110778)

Add Xbox live to PS3

Seppuku (0)

Anonymous Coward | more than 3 years ago | (#36110804)

Someone needs to REALLY accept responsibility.

Re:Seppuku (1)

bipbop (1144919) | more than 3 years ago | (#36110976)

Don't worry. The Japanese are even better than Americans at picking out scapegoats when things go wrong. Sure, they won't be the people at fault, but that's not what people care about, is it? Just that heads will roll, not whose.

Re:Seppuku (1)

westlake (615356) | more than 3 years ago | (#36111056)

Someone needs to REALLY accept responsibility.

Beginning with whoever broke into Sony's networks and systems? That part of the story doesn't seem to excite the geek so much.

Re:Seppuku (1)

Bobfrankly1 (1043848) | more than 3 years ago | (#36111288)

Someone needs to REALLY accept responsibility.

Beginning with whoever broke into Sony's networks and systems? That part of the story doesn't seem to excite the geek so much.

In the geek mind, Sony's security was so lax that ANYONE could have broken in. Blaming Sony is easy in this case, they had been trusted with all this data that would obviously be a big target. Despite this, they failed to properly secure that data. If hacker group "a" hadn't stolen the data, hacker groups "b, c, d, etc" would have. Sony's history with security makes this viewpoint rather easy to adopt.

It WAS Sony's house that was broken into, so dealing with the thief/hacker(s) is Sony's responsibility. Dealing with the lost data may not be Sony's responsibility, but failure to make some attempt at pacifying the masses would likely alienate their user base. So they will walk the line between cost and effect, just like any other business.

I'm not from the US (2, Informative)

joaommp (685612) | more than 3 years ago | (#36110806)

What about me? So, they fsck up for everybody, but only US users get some sort of compensation and protection from THEIR mistakes?

Re:I'm not from the US (1)

Anrego (830717) | more than 3 years ago | (#36110890)

Hopefully they are only extending credit protection to US customers because the risk to non-US users is minimal.

Hopefully....

- a somewhat worried Canadian

Re:I'm not from the US (0)

Anonymous Coward | more than 3 years ago | (#36111248)

Haha - but no, you got it backwards..

They are only extending credit protection to US customers because the risk from non-US customers is minimal.

I say... (2)

torgis (840592) | more than 3 years ago | (#36110810)

...we nuke the whole thing from orbit. It's the only way to be sure.

Nothing? (3)

Anrego (830717) | more than 3 years ago | (#36110816)

my personal info is now probably being sold on the black market because of Sony

This really is the key here. They can compensate people for the down time... but there is very little they can really do about the personal information thing, which to me is a much bigger deal. They can't compensate everyone adequately, they'd go bankrupt. What they _could_ do is offer the token compensation they are proposing, and have a much bigger compensation package for anyone who can prove they got screwed due to their info leaking out. Maybe free hardware and access for life or something. Not really much benifit to them though, and would probably be abused somehow.

I've already ranted that our system in general is screwed up, and while there are (some) legal protections, the kind of data Sony had to be stolen should in a perfect world be of no concern. Relying on any piece of information that can't readily be changed as a credential (and in too many cases the only credential) is insane. And before I get flamed, no, I don't have a solution at hand... but surely we can come up with something better than "yup, the address matches, here's a credit card!".

As a close second option, I'd love a system where Sony doesn't need any of that data. All they need is a _public_ credit card number and some kind of auth code that's generated via keyfob/SMS message/whatever and is tied to company/amount/date. If we didn't have to give all our personal info to every company we do business to, this would mitigate these kind of issues.

Um... (0)

Anonymous Coward | more than 3 years ago | (#36110828)

I mean, my personal info is now probably being sold on the black market because of Sony.
 
The only thing being sold is probably your billing info, which you should have cancelled if you're so worried about it.

Without PSN (5, Interesting)

mehrotra.akash (1539473) | more than 3 years ago | (#36110846)

Make it compulsory for ALL new games to be functional without requiring PSN even once

You should be able to buy a PS3 and use it till the end of its Hardware life without any internet access at all

Re:Without PSN (1)

happylight (600739) | more than 3 years ago | (#36111236)

I don't know any game that requires PSN for single player or split screen co-op mode.

Multiplayer modes would need PSN obviously. There's no way that it can be done otherwise...

Re:Without PSN (1)

mehrotra.akash (1539473) | more than 3 years ago | (#36111356)

Portal 2 I believe cannot be activated without use of PSN. I'm not sure though

Multiplayer modes do not necessarily need PSN (look at multiplayer gaming on the PC, CS:S and CSv1.6 come to mind)

Money to spend on games (0)

Anonymous Coward | more than 3 years ago | (#36110864)

I would feel reasonably mollified if they gave $15-$20 to spend at the PSN store. This would have the added bonus of spurring sales for developers who are losing out right now because it's down.

it's how you handle it (0)

aahpandasrun (948239) | more than 3 years ago | (#36110884)

I could care less what Sony does with PSN. Hacking happens to everybody. It's how you handle the situation that really shows the quality of a company. Look at how open and honest LastPass was with their security incident, while Sony hid information for a week and still won't disclose what actually happened. I don't think bribing people with free games will restore faith in Sony as a company.

Nothing tangible (1)

Beerdood (1451859) | more than 3 years ago | (#36110888)

Well they won't be giving people any sort of physical or tangible deals, or anything with an associated production cost, that's for sure. (i.e. physical copies of games, discount on next console). It'll be some sort of credit, i.e. 3 months of free online play.

more than you wanted still isn't enough? (1)

Anonymous Coward | more than 3 years ago | (#36110912)

OK, I can hate on Sony as good as the next guy, but this statement just got to me:

I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony

So you were fine with a small compensation, but once they offered you more than what you originally wanted, now you want more than they offered?

Re:more than you wanted still isn't enough? (1)

tehniobium (1042240) | more than 3 years ago | (#36111054)

Yea, that makes no sense what do ever...

For my money (0)

Anonymous Coward | more than 3 years ago | (#36110922)

A blow job a week for a year would be adequate.

wah (-1)

Anonymous Coward | more than 3 years ago | (#36110934)

You sound like a typical greedy fu*c cry baby. How about finding a better more reliable company to deal your kiddie games on? Teach them a lesson that way? Take away the profit, that's what all slash idiots want anyway.

I Want Sony to Scrub My Info (5, Interesting)

ThePolkapunk (826529) | more than 3 years ago | (#36110966)

Instead of free games, I want a method by which Sony will completely delete all information they have about me. Regardless of how responsible they'll be in the future, they had their chance and they blew it.

I Want Sony to Scrub My Balls (0)

Anonymous Coward | more than 3 years ago | (#36111410)

...that'd be more like it!

Not at all (1)

grumbel (592662) | more than 3 years ago | (#36110974)

Sony is giving you a free service that you didn't pay anything for. Why exactly is anybody expecting compensation? If there are actual damaged due to the need to get a new credit card or whatever, sure, they might be help liable, but for average Joe who only enjoys the free service and never entered the credit data in the first place? I don't see any need for compensation there at all.

That said of course I wouldn't mind it getting two free games, but I don't see that as compensation, but simply as additional marketing to bump up the image of PSN, marketing that others do as well, even with out ever having lost your data (GOG.com gives you five free games on login, Valve gave Portal away for free for a few days, etc.).

Re:Not at all (1)

mevets (322601) | more than 3 years ago | (#36111194)

|Sony is giving you a free service that you didn't pay anything for.

If it were free, why did Sony have credit card #s? Excuse my ignorance, I've never used their fine identity theft tool, but I don't consider iTunes or AppStore as being 'free' just because there is some free shit you can get there. Same with my smack dealer - she gives me the odd free hit, but I seem to give her a lot of money.

Just to be pedantic, if they charged you for a free service, would it still be ok?

My SO had a credit card compromised at a local grocery store. Afterwards, the many auto-billing services started popping up the "your credit card info needs updating". Bless her, she paid careful attention to the first few, but after that, it moved to autopilot. That is the real danger of the leak; the CC companies can figure it out pretty quick, but desensitizing people is a whole new problem.

To get the desired effect, you don't actually have to steal any data, you just have to make people think you did.

Oh please (2)

Tarlus (1000874) | more than 3 years ago | (#36110984)

Now that they want to offer me 2 games, why can't I pick any 2 games that I want?

Cry me a fucking river. You get your free credit protection, what more do you want for not being able to play your precious video games through a free online service?

(I presume based on the OP's inane whining that they are not paying for PSN+.)

Actual Compensation for Losses (2)

Fulminata (999320) | more than 3 years ago | (#36111006)

Having never owned a PS3, I was not personally affected by this breach, but I have friends who were. The offer by Sony to provide free credit protection is admirable, but the offer came too late for those I know who were affected. They signed up for their own credit protection plans as soon as they became aware of the problem, while Sony did not offer protection until some time after. They might be able to switch over now to Sony's free plan, but they should be compensated for the money they were already forced to spend on their own credit protection. Given the difficulty in determining who paid how much for what, a blanket $20 payment for everyone affected would not be unreasonable.

2 Free DL games? What a joke. (0)

Anonymous Coward | more than 3 years ago | (#36111030)

2 free downloadable games does not mean any loss of revenue for them. It is extremely easy for them to give 2 free downloadable games. And if Sony thinks that will satisfy it's customers then they are horribly wrong.

I want Sony to either give OtherOS back or refund it's customers on the loss of OtherOS and the PSN outage, and also pay for 5 years of identity protection.

I kind of hope that Sony were able to go broke over this. It's their own fault. They thought so great of themselves and then within 10 months Sony has been brought to their knees because of their security fails.

Sure, here is your $0 refund (0)

elrous0 (869638) | more than 3 years ago | (#36111032)

You get what you pay for. And since you pay, oh, NOTHING for PSN then that's what you deserve to get in compensation. Unless you're PSN Plus user or you have bought PSN games from them that you can't play offline, then STFU. This isn't Xbox Live, this is a free service that Sony generously provides. If you don't like it, buy an Xbox and pay them $5 a month for the privilege of what Sony gives you for free.

Re:Sure, here is your $0 refund (1)

Uhyve (2143088) | more than 3 years ago | (#36111208)

I've never gotten that argument, it's just illogical. Here's an analogy for ya:

You give me your wallet and car keys to look after
I lose your wallet and car keys
You come back and I can't tell you what happened to them
But **** you, because you didn't pay me anything

In the adult world, there's a thing called responsibility and defending your toy manufacturer because of some odd sense of loyalty seems completely insane to normal people...

Re:Sure, here is your $0 refund (1)

PRMan (959735) | more than 3 years ago | (#36111214)

Actually, since it is REQUIRED for new games/Blu-Ray discs/Netflix (not anymore) that you PAY FOR, they have legal liability if it is down and they are keeping you from playing things that they required you to be on in order to play it.

Re:Sure, here is your $0 refund (0)

Anonymous Coward | more than 3 years ago | (#36111278)

the cost of PSN is rolled into the cost of the console itself. PSN is not free. Just because the online functionality is not broken out and billed separately, like XBL, does not mean that it is free.

Re:Sure, here is your $0 refund (1)

Lifyre (960576) | more than 3 years ago | (#36111294)

So XBL users pay to have their information compromised?

Your argument is that since the service cost nothing the liability should be nothing. The sad part if I think you might make a stellar politician. Expect a call from your local party office shortly.

Re:Sure, here is your $0 refund (0)

Anonymous Coward | more than 3 years ago | (#36111404)

I feel that comment is somewhat absurd.

  It is not about the loss-of-use of such free services, its about the loss-of-use of something I paid money for that requires said free service to use. i.e. games that won't boot without PSN.

  It is also about the personal data of said free service being exposed to ... god knows who...

  Who cares though, right? PSN users didn't PAY for that service - Sony just made a crap load of money from the use of the free service via advertising and probable purchases using the store set up on that free service that pays for the service itself, unlike Xbox who can't seem to figure out how to generate revenue via a store filled with low quality games and no company in its right mind willing to pay for advertising.

  When XBox Live's DB gets hacked, microsoft should surely bend over and hand you a fist full of dollars just because you paid the $5 a month and agreed to an EULA that says the service can go down at any time, right?

Seppuku (1)

Yaddoshi (997885) | more than 3 years ago | (#36111074)

But it would be over far too quickly.

Satisfied but... (2)

rockman_x_2002 (1791612) | more than 3 years ago | (#36111112)

I'm satisfied with the consumer-end bargains that they're offering for PSN users like myself. The one year of identity theft protection is a big help, plus two game, even downloadable ones, are a nice touch as well. Retail vouchers would've been better, of course.

But the only other thing I can ask is that, going forward, Sony should now be required to answer to a higher-up authority in regards to network security. What I mean is that, since Sony dropped the ball on such a massive scale, it could be argued that Sony should have to retain the services of a third-party security firm (not the government, mind you) to provide auditing and oversight at all times over the PSN, ensuring that this kind of breach can never happen again. Or at least, if such a breach occurs, consumer data is protected against the intrusion. This includes making sure that Sony keeps everything up to date, encrypted appropriately, and completely separate credit card information, personal data, and game-related profiles on their web servers into different locations so that hacking a user's gamer profile doesn't grant access to his/her personal data or credit card info.

Agree not to sue? (2)

stoicfaux (466273) | more than 3 years ago | (#36111114)

Question: in order to receive the free games, will you have to accept a click-through agreement and sign away your right to sue Sony over the breach?

The service isn't really free... (0)

Anonymous Coward | more than 3 years ago | (#36111152)

...when you bought a $600 console to use it, as compared to $300 on a competing console that charges $50 yearly for online service.

(in response to several posters on this thread)

with... (0)

Anonymous Coward | more than 3 years ago | (#36111170)

BLOOD.

Monetary damages (1)

cydroit (2146950) | more than 3 years ago | (#36111190)

I want to get in on a class-action.

Free credit protection + actual damages (2)

davidwr (791652) | more than 3 years ago | (#36111192)

1) Free credit protection for at least a year
2) Reimburse banks for reasonable and actual costs of changing credit card numbers for customers who want to do so.
3) Change their back-end so this information isn't stored longer than it's needed, working with banks if necessary.
4) Any customers who have under-$1000 actual damages beyond this should be reimbursable upon proof of loss and anyone with higher claims reimbursable upon proof of loss and at least a cursory fraud investigation (yes, people will try to scam Sony if they do this)

By the way, the banking industry needs to come up with a way of "limited use" credit card numbers that are good for only a single payee for recurring purchases like online services, utilities, etc. where the account number will be stored for longer than one billing cycle. That way if it gets stolen it's useless.

Capcom (1)

HalAtWork (926717) | more than 3 years ago | (#36111216)

How will Capcom compensate the people who weren't able to play its games, which refuse to boot without connectivity?

Nothing (0)

Anonymous Coward | more than 3 years ago | (#36111220)

They shouldn't have to pay anything. If anything they should be paid.

Credit not games (1)

d.the.duck (2100600) | more than 3 years ago | (#36111222)

I think 50$ in PSN credit would do nicely. The credit protection and stuff would be good. Oh, and for humiliation they should have to change the "It only does everything" to "It used to do everything, but we're taking that away slowly"

Unbind Netflix from PSN (1)

yoda-dono (972385) | more than 3 years ago | (#36111240)

They could start with untangling the Netflix app from the PSN. There are so many occurrences of backward compatible PS3's dying after firmware updates that I feel I'm rightly cautious against upgrading willy-nilly and take time to research whether there are many problems being reported on each firmware release, but Sony has other ideas. In their effort to combat piracy (which they themselves actually spurred on by removing the "Install OtherOS" launch feature, and I'm still not happy about that) they made what otherwise would be a PSN independent Netflix app require a successful PSN log-on before functioning, in the hopes of forcing people to choose upgrading to keep Netflix functionality rather than staying on an older firmware and running unsigned code, but that's not the only people it hurts. I haven't done anything wrong from Sony's point of view with my PS3's, but am constantly faced with restricted access to Netflix service. I started buying extra PS3's back when Netflix required the streaming disc, and while a bit clunky, it worked brilliantly and functioned regardless of whether I was completely up to date on firmware. I just want to go back to that level of functionality, the less-restricted functionality the system had when I bought the rest of the way in, and as I recall, OtherOS still worked, and a whole heck of a lot more USB devices were recognized, what a great time to have owned a PS3, shame it was so short lived. (And no, I don't mean I want the disc method again, just less restrictions on the app would be fine.)

Some people are having luck using Netflix while PSN is down (further showing just how 'important' PSN is to Netflix functionality), but sadly I didn't upgrade to the latest firmware till a few days into the PSN problems and for some reason I can't get Netflix to work at all. Way to go Sony, you suck.

Two games is pretty generous (1)

joeflies (529536) | more than 3 years ago | (#36111260)

Just how much did TJ Max, Gap, and Heartland give you for their breaches?

Ritual Seppuku should suffice (1)

aapold (753705) | more than 3 years ago | (#36111268)

oh, and re-enable linux on PS3. Hell, make an official distro.

WHAT I WANT (1)

sithkhan (536425) | more than 3 years ago | (#36111290)

If Sony wants my business back, then I am going to need a shiny new version of Final Fantasy VII, updated with today's and tomorrow's graphics. If Sony wanted to erase all bad feelings, AND increase market share, then FFVII. I could forgive many things if this happened.

Re:WHAT I WANT (1)

Wingfat (911988) | more than 3 years ago | (#36111426)

FFVII for real? serious? didnt you get the updated one already? but still.. FF is a good idea... maybe give us all FFXIV for free for a few months that would be fun. I beta tested it and wouldnt mind playing it again. (but i will NOT pay to play a MMO)

Restitution (1)

Aaron_Pike (528044) | more than 3 years ago | (#36111308)

How about restoring the ability to freely install other operating systems on the PS3?

Re:Restitution (1)

Wingfat (911988) | more than 3 years ago | (#36111406)

there are ways around it.. quick Google searches show there is a way even with the new update to get something running.. but you didn't hear it from me.. ;-0

This will never happen... (1)

FSWKU (551325) | more than 3 years ago | (#36111354)

...but howabout money? Not necessarily to the users (and CERTAINLY not to shark lawyers), but to a charitable organization? Say $500 per user affected donated, in the user's name, to the charitable organization of their choice. For users who choose not to specify an organization, the amounts are put into a seperate fund, and can be split between the EFF and providing information access in developing nations.

This way Sony still feels the sting of their actions having real consequences, and it opens up the possibility of a lot of different worthy causes getting some much needed funding.

Still Love Sony (1)

Wingfat (911988) | more than 3 years ago | (#36111386)

I do play network games, but not those lame first person shooters. I have been happily playing my FF XIII and Move games while the network is down. But I do miss sending messages to friends and family (it is one of the only ways I talk with my Dad). Two free games is okay.. but what if i had already paid for said games.. other posts are correct, we should be able to choose what games we want.. or Sony should just fill everyone's Wallet with $40 so we can not only get a game or two, but also maybe an add-on or new levels to other games. Also that would help Sony because the developers were upset no one could buy their games for over a month. with the two free games we should all also get PS Plus for as many days as the outage so that people will also get discounts for buying games and get the fun demos and such. Sony I love you.. Hackers, i love you (because i guess i am one too), but get your act together and take down the X-box network. that would be awesome.

How can they compensate us? (0)

Anonymous Coward | more than 3 years ago | (#36111392)

How can Sony compensate us?

Leave Geohot the FUCK ALONE!!!

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