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Comcast Helps Fix Pirate Bay Connection Problems

timothy posted more than 3 years ago | from the ok-that's-your-story dept.

Media 237

MagusSlurpy writes "Far from blocking The Pirate Bay, Comcast was just one of several ISPs on which TPB was unreachable today. Comcast reached out to the torrent site, and its engineers provided technical support, eventually determining that the connectivity issues stemmed from a reverse path filtering issue at an intermediate ISP, Serious Tubes Networks."

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Hahaha have some crow (4, Insightful)

Anonymous Coward | more than 3 years ago | (#36113794)

So are all the people who bashed Comcast gonna man up and admit they were acting like bitches and eat their crow?

Re:Hahaha have some crow (3, Insightful)

guyminuslife (1349809) | more than 3 years ago | (#36113848)

No, they still suck. However, it's a promising move toward a possible redemption.

(I doubt it, though.)

Re:Hahaha have some crow (2)

Dahamma (304068) | more than 3 years ago | (#36114488)

You know, I want to hate Comcast as much as everyone else, but I am paying what I consider a fair price (it's a promotion, but a *2 year* discounted promotion) for a huge selection of HD TV channels, IP phone service, and consistent 30Mbps down/ 3Mbps up Internet access.

I do admit their customer support isn't always the most useful when something goes wrong, but they have always tried to help (and when they eventually did have to send a tech to fix the line, he was very competent). Gotta give credit to almost all of the front line employees I have interacted with. I'm sure their lobbyists and execs are appropriately evil, but I haven't had to deal with them (or their policies) yet...

Re:Hahaha have some crow (1, Redundant)

JustOK (667959) | more than 3 years ago | (#36114572)

1) get you hooked
2) you can skip step 2
3) profit

Re:Hahaha have some crow (1)

Anonymous Coward | more than 3 years ago | (#36114132)

Channeling the average /.er: *ahem* Comcast probably broke the connection just so they could fix it and look good... typical corporation trying to ruin everything for everyone and increase their share price.

Re:Hahaha have some crow (3, Interesting)

Vectronic (1221470) | more than 3 years ago | (#36114196)

Or... they could have been "helping" in the hopes of gaining some sort of information they weren't aware of, making their blocking/limiting/crapiness that much more effective.

Re:Hahaha have some crow (0, Insightful)

Anonymous Coward | more than 3 years ago | (#36114212)

Fuck Comcast and fuck you.

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114610)

their pipe is bigger than yours.

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114266)

I admit it freely, I jumped to the conclusion that Comcast did something else to kill the internet. I humbly apologize to Comcast this one time.

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114330)

NEVER!!!

(but props to Comcast anyhow)

Re:Hahaha have some crow (5, Insightful)

Bengie (1121981) | more than 3 years ago | (#36114332)

I now have more respect for their engineers, not their management.

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114632)

From TFA:

The report didn’t go unnoticed by Comcast either. In a response to the issue Jason Livingood, Executive Director Internet Systems Engineering at Comcast, told TorrentFreak: “Please note that we do not block websites and we are NOT blocking The Pirate Bay.”

Looks like Comcast management saw the problem and addressed it even before Pirate Bay asked for help. Unless you don't consider Executive Director as management.

Re:Hahaha have some crow (5, Insightful)

Seumas (6865) | more than 3 years ago | (#36114344)

When you establish a pattern of fucking with the network and lying about it, having the worst assumed about you when circumstances are shady comes with the territory. Did people reach the wrong conclusion? Yes, apparently. Were they wrong or was it irrational to do so? Not particularly.

Re:Hahaha have some crow (1)

sco08y (615665) | more than 3 years ago | (#36114568)

Were they wrong or was it irrational to do so? Not particularly.

Jumping to conclusions is pretty much the very fucking definition of irrational.

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114660)

Not if you have a mat!

Re:Hahaha have some crow (2, Insightful)

DavidRawling (864446) | more than 3 years ago | (#36114688)

Were they wrong or was it irrational to do so? Not particularly.

Jumping to conclusions is pretty much the very fucking definition of irrational.

You're right, we should never infer a future or new behaviour from an existing verified pattern of behaviour - yeah that's just so irrational. Or perhaps you're suggesting that the application of network "management" policies is completely random? No I think in this instance, accuse first and apologise later is justified.

Re:Hahaha have some crow (1)

Runaway1956 (1322357) | more than 3 years ago | (#36114454)

Uhhhhmmmm - I never did bash Comcast - but I'll admit that I thought they were probably being dicks when I read the story early this morning. Sorry, Comcast. I'll wait til you are bigger dicks before thinking bad things about you!

Re:Hahaha have some crow (0)

Anonymous Coward | more than 3 years ago | (#36114526)

oh no its teh comcast conspirahsy *angry fist shaking*

Re:Hahaha have some crow (2)

Kaenneth (82978) | more than 3 years ago | (#36114550)

Maybe I would have bashed them, but last night I couldn't connect to the Internet at all on my Comcast connection, so I was unaware of this other problem.

Re:Hahaha have some crow (1)

Idbar (1034346) | more than 3 years ago | (#36114576)

It's very interesting that took another source to show the previous summary was wrong (note also, that the previous summary indicated it was Comcast fault).

What seems worrisome is that not many people came out to say that there were problems on other networks too. Does that mean that people in the Comcast network tend to use TPB more? or does it simply mean that Comcast is so big now that everyone around you seems to have a subscription with them. Where were all the Verizon people indicating they had or not problems?

Re:Hahaha have some crow (1)

letherial (1302031) | more than 3 years ago | (#36114658)

Yep, i am going to 'man up' i quickly blamed Comcast for being a bitch for the recording industry, so they proved they are not a bitch, instead, they just give hand jobs every once in awhile. I do wonder what made everyone start blaming them in the first place (hint, stopping torrents)

I'm confused. (2)

BitterOak (537666) | more than 3 years ago | (#36113798)

Does this mean that Comcast isn't evil after all?

Re:I'm confused. (5, Informative)

Anonymous Coward | more than 3 years ago | (#36113820)

No. [torrentfreak.com]

Re:I'm confused. (2)

gman003 (1693318) | more than 3 years ago | (#36113850)

More like "They weren't evil in this specific instance". As an ex-Comcast customer, I know they are more than capable of evil - they just know not to do so when they'll get caught.

Re:I'm confused. (2)

betterunixthanunix (980855) | more than 3 years ago | (#36113968)

No, it just means that they are afraid to draw attention to the fact that they are evil, you know, when their merger with NBC is being scrutinized. Best if they look like they really care about keeping the network neutral and just carrying bits, so that nobody thinks of asking what might happen when NBC's competitors try to stream their video over Comcast's little corner of the Internet.

Re:I'm confused. (1, Insightful)

x*yy*x (2058140) | more than 3 years ago | (#36114066)

Oh grow up. Now that they helped customers in an issue that wasn't related to them at all and really wasn't such a big deal, you can't even take back your words and admit they did a good job. I'm pretty sure comcast has some clever slashdotters working for them too, just like I'm quite sure out of 80k Microsoft staff and out of 25k Google staff some of them most likely hang around here. If you can't even admit your mistakes, at least thank the likely fellow slashdotter who probably helped getting it working while you did exactly what now?

Re:I'm confused. (4, Interesting)

betterunixthanunix (980855) | more than 3 years ago | (#36114128)

...and what mistakes would you be referring to?

Sorry, but when it comes to large and powerful corporations, I have a lot of trouble trusting them to help people who actually harm their bottom line. Comcast has throttled BitTorrent in the past, they own TV stations whose shows can be found via TPB, and they are busy trying to make sure that the government does not pass any regulations that would impede their ability to throttle or filter traffic. Now suddenly a technical problem strikes TPB, and people immediately ask if Comcast is doing this deliberately; Comcast can ignore the problem and let "Serious Tubes Networks" deal with it, or they can help out and gain some positive PR.

Gee, why would I think that Comcast was not just trying to get some good PR here?

Re:I'm confused. (2)

dgatwood (11270) | more than 3 years ago | (#36113980)

Even evil must sometimes do good. For example, you have to earn trust before you can breach it.

Re:I'm confused. (5, Funny)

pushing-robot (1037830) | more than 3 years ago | (#36114082)

Rule of Aquisition #76: Every once in a while, declare peace. It confuses the hell out of your enemies.

Re:I'm confused. (1)

memyselfandeye (1849868) | more than 3 years ago | (#36114282)

Rule of Aquisition #76: Every once in a while, declare peace. It confuses the hell out of your enemies.

Rule of Acquisition #285: No good deed ever goes unpunished.

Re:I'm confused. (1)

Anonymous Coward | more than 3 years ago | (#36114348)

Rule of Acquisition #1: People who quote rules of acquisition will never get laid.

Re:I'm confused. (2)

Isaac Remuant (1891806) | more than 3 years ago | (#36114548)

Rule of Acquisition #1: People who quote rules of acquisition will never get laid.

People who post anonymously about not getting laid have already given up... wait.. .what, damn........

Re:I'm confused. (2)

celle (906675) | more than 3 years ago | (#36114400)

"Friendly Reminder: Apple, Google, Nintendo and Valve are the for-profit corporations a Slashdotter is permitted to like."

Friendly Reminder: There are NO for-profit corporations that a self-respecting Slashdotter is permitted to like.

Fixed that for you.

Re:I'm confused. (0)

Anonymous Coward | more than 3 years ago | (#36114666)

Sure there are. How about Mouser Electronics [mouser.com] ?

Re:I'm confused. (0)

Anonymous Coward | more than 3 years ago | (#36114672)

Apple??? You probably rape baby worms for a hobby AND a profession.

Re:I'm confused. (5, Insightful)

Technician (215283) | more than 3 years ago | (#36114162)

Between Netflix, VOIP, and tons of commercials, Cable TV has been taking a hit in the downturn in the economy. They need to keep their Internet subscribers. This is more important to keep their triple play customers. Between FIOS and other competition, their market is seriously eroding.

Re:I'm confused. (0)

Anonymous Coward | more than 3 years ago | (#36114642)

No, but Pirate Bay still is.

Does this mean Comcast is not evil? (3, Insightful)

blair1q (305137) | more than 3 years ago | (#36113808)

The Pirate Bay isn't exactly a possible source of revenue, so Comcast wouldn't have a good reason for throttling it, even if it soaks up bandwidth like a spark-gap transmitter.

But Netflix? You have to wonder if Comcast would send the network engineers out first, or the bill collectors.

Re:Does this mean Comcast is not evil? (5, Insightful)

Maxtastic (1058222) | more than 3 years ago | (#36113860)

Comcast probably had 500+ calls in queue and were getting hammered on the issue by their customers. I am sure there was supervisor or manager in support that was driving them(Pirate Bay) to get this fixed and get the calls out of their queues.

Re:Does this mean Comcast is not evil? (-1, Troll)

x*yy*x (2058140) | more than 3 years ago | (#36114078)

Yeah, because when a single web site isn't working the first thing I do is call my ISP and ask them to go fix it.

Re:Does this mean Comcast is not evil? (3, Insightful)

X0563511 (793323) | more than 3 years ago | (#36114194)

You just might when you're convinced the ISP decided to block it.

Re:Does this mean Comcast is not evil? (1)

LordLucless (582312) | more than 3 years ago | (#36114198)

Yes, but you have a clue.

Re:Does this mean Comcast is not evil? (0)

Anonymous Coward | more than 3 years ago | (#36114232)

There's a lot of people. It only takes a fraction of a percentage of people to increase cost conscious queues.

Re:Does this mean Comcast is not evil? (2)

mysidia (191772) | more than 3 years ago | (#36114276)

Yeah, because when a single web site isn't working the first thing I do is call my ISP and ask them to go fix it.

You're posting on slashdot self-selection. Remember... If 1% out of 10 million customers decide to call in, that's 100,000 people.

Look, there are always some crazies that call in when $random_website is down. You'd probably be surprised at the massive volume of calls an ISP gets from farmville players if Facebook has a 60 minute outage.

Suffice to say, the resounding answer is yes, people do that crap. And if the ISP isn't very tolerant of them, nice, helpful, and telling them they're doing something, they get irate, and maybe switch ISPs.

Not only will they call in, but they'll demand an immediate fix. Even after the CSR respectfully informs them the circumstances and the ISP isn't responsible for the outage; apparently to joe consumer every ISP has a copy of every site on the internet, every ISP runs their copy of all websites, and if any site is broke, their ISP is to blame, and they are deserving a month's refund for their 2 hours of not being able to access $site_that_was_down.

Also, good luck getting the customer to pay reasonable compensation for utilizing support's time for an issue the ISP's not liable for; "cost of doing business",.

A similar bothersome artifact is website hosting customers calling the hosting service provider, claiming it's an emergency, to complain that their 'site is broken', or e-mail isn't working, and they want an immediate fix + refund + repair instructions; when the issue is their ISP connection is broken, or their ISP just started blocking port 25.
In any case, they lack the skills, apparently to investigate/research what's happening, and immediately jump to accusatory blame of random providers, hoping yelling, cursing, and strong words, to whomever they don't have to spend an hour on hold to reach, will just make everything fix itself.

Bonus points for cl00bies that call the emergency number of hosting providers at 3am on $1/month e-mail supported bulk hosting accounts to complain about ISP or user-inflicted issues such as broken software, issues that result from virus on computer, corrupt preference files, blue screen when opening mail client/booting computer, or plain inoperative mail client software, and demand the hosting provider treat as emergency and walk them through fixing their personal issue (without the user paying extra for 'computer repair' / 'personal assistance' not covered by $1/month bulk e-mail or web hosting agreement).

Re:Does this mean Comcast is not evil? (0)

Anonymous Coward | more than 3 years ago | (#36114434)

I worked on an IT helpdesk and people did ring when they couldn't get a single web page. We had a resolution written specifically for this "problem" it occurred so frequently.
Some people call their ISP if anything at all related to their computer goes wrong.

Re:Does this mean Comcast is not evil? (0)

Anonymous Coward | more than 3 years ago | (#36114516)

^--- I work for an ISP. 100% true.

Re:Does this mean Comcast is not evil? (0)

Anonymous Coward | more than 3 years ago | (#36114236)

I was at work answering support calls today - trust me, nobody called about this. Nobody.

Wow (1)

lothos (10657) | more than 3 years ago | (#36113844)

I'm surprised to hear this, but good for Comcast for lending some technical assistance.

Re:Wow (4, Insightful)

betterunixthanunix (980855) | more than 3 years ago | (#36114026)

Why are you surprised? Do you think Comcast wants people to start pointing at them during net neutrality arguments, when their merger with NBC is still so controversial?

Re:Wow (1)

lothos (10657) | more than 3 years ago | (#36114618)

Because I've never seen Comcast go out of there way to help out a website before? Do you expect them to hand out free tech support for every website that has problems? THAT is why I'm surprised by this.

Seriously? (4, Funny)

bky1701 (979071) | more than 3 years ago | (#36113856)

"Serious Tubes Networks"? What is it, an ISP run by /b/tards?

Although, really, it is rare to see a company, especially (like) Comcast, actually doing something good for users. Going out of their way to fix the connection to the Pirate Bay - that's a pretty ballsy move, and they should get some credit for it.

Re:Seriously? (5, Informative)

jaxtherat (1165473) | more than 3 years ago | (#36113940)

"Serious Tubes Networks"? What is it, an ISP run by /b/tards?

Looks that way! http://serioustubes.org/ [serioustubes.org]

Re:Seriously? (1)

Kjella (173770) | more than 3 years ago | (#36114068)

The best part is that TFA calls them a Tier 1 ISP. If these guys were running the Internet backbone, I'd short my stocks in everything Internet-based right now.

Re:Seriously? (2)

fred911 (83970) | more than 3 years ago | (#36114118)

``I'd short my stocks in everything Internet-based right now``

(OT) But first you have to sell your current stock, canÂt be short on something you posses. Then a tax issue....ect..

Re:Seriously? (1)

MightyYar (622222) | more than 3 years ago | (#36114316)

My favorite is one of their server packages has this item:
"DMCA and copyright claims will be ignored"

LOL.

Re:Seriously? (1)

bradgoodman (964302) | more than 3 years ago | (#36114342)

Wow.

They certainly are! Their tagline is:

Serious Tubes Networks
We know the internet is not a big truck

WTF??

Re:Seriously? (1)

stms (1132653) | more than 3 years ago | (#36114564)

/b/tards?! But they support lulz.

Re:Seriously? (0)

Anonymous Coward | more than 3 years ago | (#36113982)

"Serious Tubes Networks"? What is it, an ISP run by /b/tards?

Although, really, it is rare to see a company, especially (like) Comcast, actually doing something good for users. Going out of their way to fix the connection to the Pirate Bay - that's a pretty ballsy move, and they should get some credit for it.

As an ISP, its their job to fix issues like this, they really don't deserve much credit for doing their job. However, they did take quick action, which is something that they really weren't obligated to do. Kudos to the techs involved.

Re:Seriously? (1)

LordLucless (582312) | more than 3 years ago | (#36114222)

If they optimize their network as well as they optimize the images on their website [serioustubes.org] , I can see why they ran into trouble.

(For those who are capped and can't afford the bandwidth anymore, that's a ~350kb, 250x400 image)

Re:Seriously? (0)

Anonymous Coward | more than 3 years ago | (#36114670)

From their FAQ (http://serioustubes.org/?page_id=12)
>Do you liek Mudkipz?
>We love Mudkipz
 
Serious Tubes confirmed for /b/tarded.
If only I lived in San Jose, I'd send my resume....

Of course Comcast "helped" TPB... (4, Funny)

Frosty Piss (770223) | more than 3 years ago | (#36113878)

Having TPB "down" seriously impacts the business model of the folks suing alleged p2p down-loaders. There for, it was ESSENTIAL that they have one of their proxies "help" TPB straighten out their issue. A lot of lawyers livelihood depends on TPB connectivity.

Re:Of course Comcast "helped" TPB... (3, Insightful)

Lehk228 (705449) | more than 3 years ago | (#36114028)

more like undermines comcast's business model, if you can't download phat warez why would you need a 5, 7, 10, or 15 megabit pipe? i have cheap ass-dsl 1.5megabit and i pay 30 bucks for it, i just play games and web browse online, no torrents so i don't need cable internet.

Comcast Doesn't Need the Bad PR. (5, Insightful)

DrSlinky (710703) | more than 3 years ago | (#36113880)

Comcast has nothing to gain by blocking The Pirate Bay, and plenty to gain by helping address the filtering problem. By addressing, and helping to fix, the problem, Comcast has gained a little positive karma in the online community. By blocking The Pirate Bay, they'd only be buying more bad PR, while not actually doing anything to address the problem of torrent bandwidth usage. After all, block one torrent site, and users will just use another site.

Re:Comcast Doesn't Need the Bad PR. (0)

Anonymous Coward | more than 3 years ago | (#36114306)

By blocking The Pirate Bay, they'd only be buying more bad PR

I hope you are correct because that means going against P2P has a negative effect. I wonder if it is more of a legal issue of an ISP blocking sites.

I'm confused... (1)

John Pfeiffer (454131) | more than 3 years ago | (#36113924)

On the one hand, I want to say "Oh, cool. I couldn't reach it earlier today." and on the other hand, I have to wonder if we've passed into BIZARRO WORLD.

"Serious Tubes Networks" (1)

atomicbutterfly (1979388) | more than 3 years ago | (#36113958)

What, really? There's an ISP called that? If they were formed after Ted Stevens's immortal words then I honestly can't feel any anger towards them at all.

Re:"Serious Tubes Networks" (0)

Anonymous Coward | more than 3 years ago | (#36114272)

Check out their website (serioustubes.org) ... especially the FAQ section. It looks like this company is run by a couple of 15-year-old 4chan rejects.

(Heh: captcha is "miseries", speaking of 4chan =P)

Good job Comcast (1)

Nidi62 (1525137) | more than 3 years ago | (#36113984)

If you are going to bash a company when it does something bad, you should also applaud it for doing something good. Kudos to you Comcast. That being said, your internet still sucks, but it's the cheapest in my area ;)

Outside my window (2)

nurb432 (527695) | more than 3 years ago | (#36114002)

What was that.. a flying pig?

I'm not one that blamed comcast out of the gate as i dont think they would ever stoop to that level, but this is really, um, surprising.

Re:Outside my window (2)

Seumas (6865) | more than 3 years ago | (#36114372)

Except they have stooped to that level in the recent past and after months of denying it, finally admitted it and were called to task for it by the FCC. That is precisely the reason why everyone jumped to the worst conclusion when everyone with Comcast was having trouble reaching TPB and everyone with another provider was (for the first many hours of the incident) not having a problem.

If you're known as the neighborhood trouble-maker, it's your own damn fault if everyone looks accusingly at you the next time there is some trouble that you actually didn't make.

Um.. (1)

bp2179 (765697) | more than 3 years ago | (#36114006)

With and ISP name like that, I think someone in Comcast's PR department has a BOFH excuse generator

COMCAST helped fix it?! (3, Interesting)

Scutter (18425) | more than 3 years ago | (#36114008)

That's terrific! When MY Comcast internet is down, it takes me two days on the phone just to get them to admit that there's a problem. Even when I tell them what the problem is and how to fix it, I STILL can't get them to fix it.

Re:COMCAST helped fix it?! (1)

Sinthet (2081954) | more than 3 years ago | (#36114052)

To their credit, they don't listen to what random customers tell them to do over a support line. Even if they did listen to you and it ended up fixing the network, that'd be a dangerous precedent to set. This isn't a personal attack against you btw, sorry if it came across like that.

Re:COMCAST helped fix it?! (3, Insightful)

Scutter (18425) | more than 3 years ago | (#36114112)

To their credit, they don't listen to what random customers tell them to do over a support line. Even if they did listen to you and it ended up fixing the network, that'd be a dangerous precedent to set. This isn't a personal attack against you btw, sorry if it came across like that.

I can appreciate that they don't know me from Adam and I don't expect them to take my advice about how to fix the problem, but when I tell them my cable is out, I don't want to hear "No, it isn't."

Re:COMCAST helped fix it?! (2)

Jimmy King (828214) | more than 3 years ago | (#36114178)

Have you ever called them? While you're correct that they can't just start making changes because the customer said so, if they understood how a network or the internet works they could understand what he's saying and start going through the proper channels to have things looked into. I've done my time in phone support roles, both public facing and internal, for multiple companies and that was true at all of them. When you call these guys it's pretty clear that they don't know how any of this stuff works or what any of it means and they just want to go through their scripted "troubleshooting" which they don't actually understand and get you off of the phone. One time when I tried to provide an example the support person had to go ask their supervisor what FTP is. Seriously.

I've since given up. I just wait for the issue to get caught and corrected at the higher levels. Calling support doesn't get it fixed any faster but it sure does waste more of my time.

Re:COMCAST helped fix it?! (1)

Anonymous Coward | more than 3 years ago | (#36114340)

When you call these guys it's pretty clear that they don't know how any of this stuff works or what any of it means and they just want to go through their scripted "troubleshooting" which they don't actually understand and get you off of the phone. One time when I tried to provide an example the support person had to go ask their supervisor what FTP is. Seriously.

...And?

You want to pay $150+/month *just* for low-end Internet service? Because that is the ultimate outcome of hiring knowledgeable people. Knowledge commands a great value, and no business that wants to stay in business is going to hire expensive people to deal with low-level support, when an extreme majority of calls coming in are from people who can't distinguish their monitor from their motherboard.

Speaking as tech support... (1)

Repossessed (1117929) | more than 3 years ago | (#36114630)

Not really, Comcast only pays a couple dollars an hour less than other tech support setups in the area where the workers really do know their shit. They would need to actually provide training (the horror), but that isn't that expensive if you can be arsed to treat your employees like human beings so they don't jump ship for a job that pays less just so they can go to the bathroom without risking losing their job, and can at least rely on having their paycheck show up on time.

Re:COMCAST helped fix it?! (1)

Jimmy King (828214) | more than 3 years ago | (#36114652)

Since phone support is a revolving door anyway, maybe they could try to hire people are very entry level but are technical and possibly pursuing a technical career, who are trying to move up the chain, work part time while in college, etc. Whether the employees leave because they know what they're doing and found something better or because they're burnt out and don't care anyway, they still left and you have to find some new help.

Sure, not all the employees are going to fit that, it would be impossible. Not everyone was someone after a technical career when I was doing that work, either. In my experience, the non-technical people were more likely to try to learn and in the very least pass calls over to the more knowledgeable people when needed if there were more knowledgeable people around.

I'm not expecting them to be able to configure a router, but they're providing technical support for an ISP, they should at least have enough knowledge of computers and networks to understand that there appears to be a problem and maybe they need to pass it up to the next level of support if they can't resolve or quite understand it. I've been there, I did that work for a few years, I'm not asking for anything unreasonable.

Re:COMCAST helped fix it?! (1)

Bengie (1121981) | more than 3 years ago | (#36114402)

My friend had issues with Comcast. Internet would randomly lag, sometimes cut out. After 2 months of it, he complained right up the tree, as high as he could go. He finally got a tech to come out, the fixed it, they upgraded his package to 60mb, gave him HBO, and all of that for 6 months free. He didn't pay a dime for those 6 months and never had a connection problem again...outside of overall network problems.

Not as good but similar story for me with Charter Comm. My wife and I rarely watch TV, just a few select shows and Cartoon Network when going to bed. That was $20/month extra for the extended cable. We called up and said we didn't watch much and we would rather save the $20. They chopped off $15 and gave us Showtime for free. It's hard to turn down extended cable for $5/month, so we kept it.

Innocent until... (1)

Caerdwyn (829058) | more than 3 years ago | (#36114024)

A nice, well-deserved boot in the face to everyone who prejudged, and who therefore should never be allowed onto a jury.

Re:Innocent until... (0)

Anonymous Coward | more than 3 years ago | (#36114280)

Oh, please.

1. Everyone is prejudiced - just about different things. Despite that, we somehow manage to fill juries.

2. Comcast has given people reason to be suspicious. Kind of hard to call prejudice, given their track record

Re:Innocent until... (2, Informative)

Anonymous Coward | more than 3 years ago | (#36114300)

A nice, well-deserved boot in the face to everyone who prejudged, and who therefore should never be allowed onto a jury.

I take it you've never got home from work one day and found port 80 http redirecting to a sad face and a message to call your ISP to get told off about stealing a movie from a company you've never heard of in a country you don't care about?

You know what I said to them? Fuck you, prove it, and turn my internet on or I'm calling up your competitors.

Good for business (0)

Anonymous Coward | more than 3 years ago | (#36114046)

This is not motivated by goodwill.

Please remember they charge for bandwidth.

I guess The Pirate Bay is good for their business.

Engineers (5, Insightful)

jra (5600) | more than 3 years ago | (#36114060)

That's who fixed this.

I guarantee you that, just like in television and telephony, *once you get to the actual engineers*, they're really nice, sane, helpful people, who want to give you what you want to get, and are paying good money for (as long as you, yourself, are sane -- this is why there's 3 tiers of triage before you get to one).

But their job is not to worry about content, it's to worry about transport.

And, by and large, we don't.

Re:Engineers (-1)

Anonymous Coward | more than 3 years ago | (#36114130)

Hey Look buddy, I'm an engineer. That means I'm a big mean mother fucker that will tear you a new structurally superfluous asshole just for suggesting that I might be helpful.

Who was willing to call comcast? (0)

Anonymous Coward | more than 3 years ago | (#36114076)

What customers were willing to call up comcast and say "WTF! I can't go to this website and download my warez."?

Has to be a Honeypot (0)

Anonymous Coward | more than 3 years ago | (#36114092)

Last feature in each of the server packages; "DMCA and copyright claims will be ignored"
See here - http://serioustubes.org/?page_id=63

Evidence here: http://serioustubes.org/?page_id=12
Question #3 - Do you liek Mudkipz?

We love Mudkipz

This has to be a honeypot. No way these people are being peered. What really happened today?

Re:Has to be a Honeypot (0)

Anonymous Coward | more than 3 years ago | (#36114314)

If it is, it's been a long time in the making - according to WHOIS records, the domain has been registered by the current owners (in Sweden) for almost 2 years now...

Re:Has to be a Honeypot (2)

Seumas (6865) | more than 3 years ago | (#36114438)

Well, they're based in Sweden. Has Sweden enacted their own DMCA laws recently or something? If not, then of course they ignore them.

This makes me think of a joke (1, Flamebait)

TheRecklessWanderer (929556) | more than 3 years ago | (#36114202)

I heard a joke once.

it went like this.

How many cops does it take to beat a confession out of a suspect?

Answer: None, he fell down the stairs.

A whole food chain of idiots. (4, Informative)

goodmanj (234846) | more than 3 years ago | (#36114246)

I'm sick and tired of Slashdot editors blindly reposting everything that comes down the firehose without stopping to check whether articles are dupes, PR volleys, or just plain wrong.

Look at it this way. Anyone in the chain of publication of the original story [slashdot.org] , from the orginal commenter on Engadget to Engadget's editors to the anonymous coward who submitted to Slashdot to the Slashdot editor who approved it, could have done what I did: "ping thepiratebay.org" from work, and find it was down outside of Comcastland too. Then they would have had a *real* headline: "Comcast falsely accused of jamming ThePirateBay."

I hear that investigative journalism is too expensive for major news outlets to handle these days, so it's up to bloggers and websites to do the journalism. But when nobody can be bothered to type a 1-line bash command, what's left of the Fourth Estate is in deep shit.

Re:A whole food chain of idiots. (5, Informative)

Seumas (6865) | more than 3 years ago | (#36114408)

TPB was not down outside of Comcast land, initially. For several hours when the initial reports were being published online, nobody could reach TPB from Comcast, but they could useing a proxy or VPN and those on other networks could reach it. It wasn't until hours later that the same behavior started to appear on other networks. In light of those circumstances and prior Comcast behavior, it's not entirely irrational that people started to question if they were intentionally blocking them.

So, no, what would have happened in your example is that someone with Comcast would have tried to reach TPB and failed. Then they'd ping it and fail. Then they'd login via another network and ping it and it would work.

Re:A whole food chain of idiots. (1)

goodmanj (234846) | more than 3 years ago | (#36114674)

Pinging TPB from outside Comcast didn't work for me when I read the article a few minutes after it was posted here.

argh slashdot... (0)

Anonymous Coward | more than 3 years ago | (#36114346)

So someone screwed something up with slashdot between last night and today. Now all of the lines that show the first part of the replies is only half visable.. the top half. This is now showing in chrome on the PC as well as the android mobile browser. Very annoying (as in you only see the top half of each letter until you click to expand the reply)

Re:argh slashdot... (0)

Anonymous Coward | more than 3 years ago | (#36114396)

Two quick fixes you can use:

1) For PC, uninstall Chrome. Install Firefox. Fixed

2) For Phone, toss Android phone in the ocean. Buy an iPhone. Fixed

The issue isn't Slashdot, it's shitty Google programming.

f'ing pro? (0)

Anonymous Coward | more than 3 years ago | (#36114366)

pro from a pure tech pov? amirite?

Oh You Wonderful Deflated Man! (1)

Greyfox (87712) | more than 3 years ago | (#36114470)

Don't make me take back all the mean things I said about you on my blog!

Missed the memo (0)

ukemike (956477) | more than 3 years ago | (#36114594)

Apparently the engineers from comcast that provided help didn't get the memo. So I'll summarize, "Do only evil." There now now it's fixed.

what the fuck? (1)

kelemvor4 (1980226) | more than 3 years ago | (#36114676)

Is today backwards day? In other news, satan showed up and solved world hunger.
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