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Do You Want Best Buy Opening Your New Laptop?

timothy posted about 3 years ago | from the no-you-do-not dept.

Hardware 543

An anonymous reader writes "I went to Best Buy the other day to get a new laptop for a client. I didn't realize till I got it home that they had broken the seal and opened the box. They put a sticker on the box that said, 'Inspected by Best Buy.' I found they had created the user profile, recovery disks, and installed a trial of Trend Antivirus. Seems to me this is more of a marketing agenda than inspection."

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Why.... (5, Insightful)

SpaceCadetTrav (641261) | about 3 years ago | (#37211618)

Would you buy from Best Buy?

Re:Why.... (1, Insightful)

Anonymous Coward | about 3 years ago | (#37211628)

Apparently some people do not live near a MicroCenter or Fry's. Go figure!


Re:Why.... (0)

Anonymous Coward | about 3 years ago | (#37211716)

Yes, but people live within mailing distance of newegg. Unless you need the laptop TODAY, why buy from Best Buy when there is Newegg? Or hell, Amazon?

Restocking fee (2)

tepples (727027) | about 3 years ago | (#37211802)

If I shop on NewEgg or Amazon, unlike at a brick and mortar store, I don't get a chance to try a laptop's screen and keyboard before I buy it. So if I find a keyboard or screen unusably unergonomic, I may have to pay a 15% restocking fee.

Re:Restocking fee (2, Insightful)

Anonymous Coward | about 3 years ago | (#37211850)

try at best buy, buy at newegg.

Re:Restocking fee (1)

PCM2 (4486) | about 3 years ago | (#37211974)

Actually, Best Buy has a lot of models that you can't find anywhere else. You may be able to order a similar model online, but you won't know if the keyboard is the same.

Re:Why.... (5, Funny)

Sponge Bath (413667) | about 3 years ago | (#37211690)

Because they have the best prices on Monster cables and extended warranties.

Re:Why.... (0)

hedwards (940851) | about 3 years ago | (#37211896)

Actually, extended warranties are a good deal. Back before they were so evil I did buy a laptop from them and got every cent's worth out of my warranty. As have the other folks I've known that have gotten them.

The main thing is that after a few repairs they might suggest that it was always that way. Don't let them talk you down, if it is a covered repair and it is broken, then insist on them fixing it.

Re:Why.... (0)

Anonymous Coward | about 3 years ago | (#37211964)

I don't think you understand the idea of "a good deal". For a warranty to be profitable it has to be an inherently bad deal. That is the likelihood that you'll break a laptop times the cost of a new laptop has to be less than the cost of the new warranty for the average purchaser of said warranty. Trust me by definition of being a viable business it's a bad deal.

The only argument you can make for one is if the price of a laptop is large enough to cause undue stress on your bank account or you wouldn't actually be able to replace one in a reasonable amount of time and therefore would lose more money not having one. If that were the case then perhaps it is a good deal for you.

Re:Why.... (3, Insightful)

MBGMorden (803437) | about 3 years ago | (#37212066)

Your first paragraph described why insurance policies must be a bad deal because they'e good for businesess.

Your second paragraph then described that they can still be a good deal if you happen to need an insurance policy?

Isn't that the business model of every frickin thing in the world? Somebody sells something at a profit because other people need it enough to satisfy that profit for the product they need?

Re:Why.... (1)

erroneus (253617) | about 3 years ago | (#37211988)

Only buy business warranties. If you want to be treated like a consumer, then buy consumer models and consumer agreements. You will get what you paid for. But if you want to be respected, but "business class" machines and get business class agreements. It's that simple.

Re:Why.... (4, Interesting)

djdanlib (732853) | about 3 years ago | (#37212162)

Indeed. Business class laptops are better built.

Okay. I am not employed by a computer manufacturer or distributor, so you know. I don't even really like the brand I'm about to talk about. I'll probably catch flak for using this particular brand as an example, but it's pretty common that people consider it when buying a PC.

Take for example the Dell Vostro, the "home user" aka consumer grade model. Then look at the Dell Latitude. They can be ordered with similar specs, but the Latitude costs a lot more for the same specs. Why? Well, besides the obvious "because a business will pay more" factor, they have sturdier mounting hardware that holds everything in place inside the chassis. That means when you carry it around every day, it won't fall apart as fast. It WILL fall apart eventually - that's always been my experience with laptops in general - but the Latitude will reliably outlast the consumer class Vostro by a great amount. Then again, you've still got a Dell.

When you call the company for support on an enterprise class laptop, you'll have a different number to call, with a different length queue, and different agents to talk to. Even the website you visit is different. They have to maintain a specific level of service or businesses wouldn't do business with them, so you get in on that if you spend enough money on the computer.

So you're absolutely right. It makes a difference.

Re:Why.... (2)

codeAlDente (1643257) | about 3 years ago | (#37212002)

You probably needed your extended warranty because Best Buy opened your new laptop.

Re:Why.... (2)

ddd0004 (1984672) | about 3 years ago | (#37212020)

I always go for the rust-proofing too. Those Coleco's will rust up on you.

Re:Why.... (0)

Anonymous Coward | about 3 years ago | (#37212088)

The margins on extended warranties at a local electronics shop I used to work for were huge, ranging from 250% and up. Unless you buy a product with a known life span, the expected cost of repair multiplied by the probability of repair (expected price of contract) is always much lower.

Extended warranty contracts are popular because people tend to forget their unclaimed contracts and remember their little successes. We are irrational and biased when it comes to risk.

how to use best buy warranties (3, Interesting)

KWTm (808824) | about 3 years ago | (#37212138)

had a camera covered by Best Buy warranty, one of those point-and-clicks (Canon Powershot SD400 or something). After a while, something mechanical failed --either the lens barrel wouldn't extend/retract, or the lens cover wouldn't close up. Also the slider switch (to select Photo/Video/Playback) was loose. It was covered by the 4-year warranty, so I went to Best Buy and they took it and sent it back for repair.

After a month, repair dept sent it back to my local store, and I picked it up. It was exactly the same: mechanical failure, loose slider switch. I showed the staff at Best Buy, that it was malfunctioning and I hadn't even walked out of the store after picking up the camera. So they sent it back for repairs a second time.

After another month, repair dept sent it back again. Again it was exactly the same, so I told the staff, WTF?? THey said they'd check. After a while, someone called and said, the repair dept could tell that I had damaged the camera, so the repair wasn't covered. What!? I spent almost an hour on the phone with some Best Buy headquarters person, saying, Hey, I just sent it back a 2nd time after having gotten it back from your repair department, and the 1st time there was no mention of damage, so it must have been the repair department that damaged it! (I was confident that it had not been I who damaged it.) The guy said that just because they send it back the first time it doesn't mean that they guarantee that it's in good condition, so it was perfectly valid to say that the 2nd time it was in crappy condition because it was already that way when they sent it back the 1st time.

I said, fine, what about the slider switch that was loose? The guy said, it was already loose, as I had given in my statement the first time I sent it in. That's when it struck me: if I had *NOT* told them about the slider switch, then *THEY* would have been responsible for fixing it since it would seem that they had damaged it during the repair process.

It was maddening, but finally I found a reason to send it back (I remember now: the first time the lens had gotten stuck in the retracted position, and now I could say that it was stuck in the extended position) and it went back. Of course it came back unrepaired, and I ranted and raved at the local Best Buy, saying that I had been missing my camera for 3 months now (in fact, it was a big deal since we had a birth in the family and I had wanted to take pictures). The local staff quietly upgraded to --well, an equivalent camera, but of course the model number had advanced since the 3+ years since buying the malfunctioning camera.

Lesson: if there is more than one thing wrong with the camera, do NOT mention anything else wrong. Gives you more leverage when they try to send it back saying that repair is not covered, and you can say, "What about this here thing wrong? Did you cause this?"


Re:Why.... (0)

Anonymous Coward | about 3 years ago | (#37211738)

Why do I buy from Best Buy? My work gives out "Recognition Awards". I actually manage to get them fairly often. They are $50 a pop and one of the things you can get is a Best Buy gift card. I save them up and then use them about $300 at a time on stuff (like a TV, etc.). I don't shop there with "my" money and wouldn't buy a computer there.

Re:Why.... (1)

MBGMorden (803437) | about 3 years ago | (#37212094)

Ironically, your reason for shopping at Best Buy is the same reason I occasionally eat at Applebees. Every time they give out some award at work they throw in a $25 Applebees gift certificate.

Oh well - their burgers are better than fast food, even if the rest of the menu is pretty blah.

Re:Why.... (1)

Registered Coward v2 (447531) | about 3 years ago | (#37211886)

Because BB matched Apple's edu price, included a $100 GC, and gave me nearly $60 in Reward Zone rewards; and I got a brand new unopened MBP. Sure, I normally use Amazon or NewEgg but sometimes BB's prices are less or I'm buying a gift that would be a pain to return to Amazon if they already have/get at the same time the game or DVD.

Plus, it's fun to listen to the salespersons talk to customers. I never realized they needed to install anti-virus software on the Mac and optimize a OSX because there are two Mac viruses "in the wild."; or that a cropped sensor dSLR made a 200mm lens into a 280mm lens.

Re:Why.... (1)

Mephistophocles (930357) | about 3 years ago | (#37211940)

Heard that. I'd rather put a drill bit through my skull. Slowly. Best Buy embodies all that's evil in the mediocre tech world.

Re:Why.... (1)

kehren77 (814078) | about 3 years ago | (#37211980)

And if you do buy a computer from Best Buy, why wouldn't you wipe it and start with a clean system as soon as you got it home/to the office?

Re:Why.... (1)

MBGMorden (803437) | about 3 years ago | (#37212122)

Most computers these days don't come with installation discs - they come with restore disks (or more commonly now - a software program on the system to generate them). Unless you plan on buying an OS separately, there is no clean install available.

Re:Why.... (2)

Tharsman (1364603) | about 3 years ago | (#37212068)

In my experience, I love buying from BestBuy. I have seen situations where the computers are opened with the mentioned seals, at least in the cases I have gone through, it tends to happen with very cheap, horrible quality machines that are returned way too often. Don't work there to know for sure, but if I was manager I'd tell my employees to go through all of them and make sure they are in working order before they leave the store.

That aside, BestBuy has some darn good service (again, in my experience, there is only ONE BestBuy I actively avoid as it seems to only employ retarded idiots that rather spend 1 hour talking and keep you waiting than bringing you the 1500 computer you said you WILL buy...) *ghem* sorry, derail... but anyways other than one isolated store, they have always given me great service. I had them even change me a computer once even if it was a few days out of warranty, something I had trouble doing even inside warranty windows with the rightfully defunct CompUSA and Circuit City.

Their return policy is great, they ask almost no questions and I can even just say "because it was a piece of crap" and they will take it back! Sure, I do pay a bit of a premium there, sure they try to sell me their "decrapification" services to uninstall bloatware, but its not that hard to say "no thank you, I'll do it myself." Sure, I can get cheaper stuff online (I always get my pc build parts online) but try to return stuff because its functional but crap anywhere else.

And thats just with hardware! If i want games, I know I can go there, grab a new copy (that they carry in plenty amounts) and pay for it and walk out, unlike famous game dedicated chains that try to push up my rear used versions of games that came out yesterday and seem to carry barely enough copies to cover pre-orders. They are also always spacious, organized and clean. In the last years, BestBuy has become THE Brick Geek Shop for all my geeky needs.

Why... (-1, Offtopic)

kabloom (755503) | about 3 years ago | (#37211638)

is this news?

Re:Why... (2)

Grizzley9 (1407005) | about 3 years ago | (#37211958)

is this news?

It's more history than news, considering this article is from 2009 . But lately that time scale seems par for the course. /. quality is declining.

Re:Why... (1)

linear a (584575) | about 3 years ago | (#37212026)

CmdrTaco is gone, we're doomed.

Re:Why... (1)

interval1066 (668936) | about 3 years ago | (#37212078)

CmdrTaco is gone, we're doomed.

(scenes of chaos and mayhem ensue...)

Re:Why... (1)

Grizzley9 (1407005) | about 3 years ago | (#37212032)

And it was submitted by an AC no less, so not even blank trusted they editors to push through. Timothy, do you check anything?

Re:Why... (1)

sh00z (206503) | about 3 years ago | (#37212054)

The news is that in 2011, the vendor is taking something out [] of the package, claiming that the manufacturer is unfairly competing.

Re:Why... (1)

MichaelKristopeit422 (2018884) | about 3 years ago | (#37212086)

slashdot = stagnated

Re:Why... (1)

erroneus (253617) | about 3 years ago | (#37212024)

It's news because a LOT of people still don't know about BestBuy and the crap they pull on an unsuspecting public. I have had people at my office come to me AFTER BestBuy people hosed them and their machines over. There are many things I have heard which I am sure cannot be legal.

Best Buy buys used games (0)

Anonymous Coward | about 3 years ago | (#37211654)

Thus Best Buy is Gamestop. Gamestop opens games, messes with the contents and sells them as new. Gamestop is evil. Best Buy opens laptops, messes with their contents and sells them as new. Thus Best Buy is ... additionally evil too.

Re:Best Buy buys used games (1)

Riceballsan (816702) | about 3 years ago | (#37211884)

Buying used games and selling them for less then you sell new games isn't evil, it's a perfectly reasonable business practice that helps the lazy consumer, (AKA ones who want to sell a game used but dosn't want the hastle/risks of ebay), admitted both of these companies are doing evil on their own, if I recall best buy used to not only open and install garbage on the PC, but charge extra for their superiour optimization that they ran on the computers, and trained their salesmen to say it sped the computer up by 50% or some crap (independent studies showed 3% increase at best and something like a 25% decrease in some cases). And to top it off if the customers didn't want to pay extra for it, they were usually out of the "unoptimized" versions, but wouldn't waive the optimisation fee without a huge arguement.

Re:Best Buy buys used games (0)

Anonymous Coward | about 3 years ago | (#37211946)

You must have missed out on the Deus Ex shitstorm that has been hitting the Internets recently.

Re:Best Buy buys used games (1)

h4rr4r (612664) | about 3 years ago | (#37211970)

That is not what he is complaining about. He is complaining about gamestop's practice of opening new games and still selling them as new. They did this to the new Dues Ex to remove an onLive coupon, They also do it when they let their employees play the games and still sell them as new.

No (1)

nurb432 (527695) | about 3 years ago | (#37211658)

How do you know it wasn't a return? ( tho to be fair, even sealed you still don't know 100%. i got burnt like that once, another company took a return, resealed it and sold it as new, even tho what was inside the box was a far older item, covered in years of dust. )

What does that do to the warranty? What else did they install that you don't want?

Re:No (0)

JamesP (688957) | about 3 years ago | (#37211710)

Yeah, and the whole thing smells of White Whine

Geez, wipe the darn thing and install Linux.

If they charge you for the 'optimization' tell them to fsck off and to 'undo' it

Drivers (0)

tepples (727027) | about 3 years ago | (#37211838)

Geez, wipe the darn thing and install Linux.

Only after you've determined that all the components have working Linux drivers. Otherwise, you might be left with no Wi-Fi, no Bluetooth, no OpenGL, or a system that doesn't come out of sleep or hibernation.

Re:Drivers (1)

jedidiah (1196) | about 3 years ago | (#37211950)

> Only after you've determined that all the components have working Linux drivers.

That's easy enough with a LiveCD or thumbdrive.

Re:Drivers (1)

h4rr4r (612664) | about 3 years ago | (#37212010)

You do that before you buy it.
I hear this complaint over and over, all it says is that the person was too stupid to check first.

Re:Drivers (0)

Anonymous Coward | about 3 years ago | (#37212096)

But this is exactly what the freetard wants. Otherwise he won't have anything to spend him time on. The freetard loves spending days fucking with howto manuals and shit like this.

Re:No (2)

PCM2 (4486) | about 3 years ago | (#37211840)

In my experience, when you by a consumer laptop from Best Buy, you'll want to wipe the drive just to install Windows. Best to repartition it, actually -- whatever's on that "Recovery Partition," you don't want it coming back.

Just make sure, if it's an HP laptop, that you burn the "SWSetup" directory to a DVD before you start. It has all the hardware drivers in it, and I've seen cases where not all of those drivers are available from the Web site.

Re:No (0)

Anonymous Coward | about 3 years ago | (#37211968)

This was for a client, so the OS was probably mandated.

In any event, go for something with some semblance of standardization and documentation over Linux.

Re:No (1)

nurb432 (527695) | about 3 years ago | (#37212076)

Geez, wipe the darn thing and install Linux.

Sure, most of us around here can undo any damage in any number of ways, but the average citizen would have no clue they may have just got screwed.

For a true "New" laptop from BB (1)

Anonymous Coward | about 3 years ago | (#37211660)

you have to specifically ask for an unopened one. They will then tell you that they do not have any unopened or unoptimized laptops. After this you can either speak to a manager (who will sometimes be helpful) or whip out your phone and order a laptop online for in store pick up. You will then be able to pick up an untouched laptop.

The entire process is designed for them to make a little bit of extra money either through bloatware or selling optimized laptops. Basically a scam. I'm actually surprised you weren't charged for the "inspection". I'd check my receipt if I were you.

Return it (4, Insightful)

The Yuckinator (898499) | about 3 years ago | (#37211662)

I'd take it back and tell them it isn't new, then demand a heavy discount or an unopened/unstickered laptop. Better yet, I'd go somewhere else.

While you're at it, take some time to wonder why you're buying a client's computer at Best Buy. Are you really doing your client a favour by getting them a machine with a return-to-depot-and-you-probably-won't-get-your-data-back warranty?

Re:Return it (-1)

Anonymous Coward | about 3 years ago | (#37211926)

Nah, checking out a system before it ships seems reasonable. No harm, no foul. Nothing to see here. Move on.

Re:Return it (3, Interesting)

vux984 (928602) | about 3 years ago | (#37211978)

While you're at it, take some time to wonder why you're buying a client's computer at Best Buy. Are you really doing your client a favour by getting them a machine with a return-to-depot-and-you-probably-won't-get-your-data-back warranty?

I've done this. Its usually because they want a laptop by lunch time, and do not want to wait a week or even overnight for a special order job.

So you walk into BB and grab a unit that meets the specs, and just deal with the fact that its got windows 7 home premium, and you hope you aren't getting some goofy grey market product that you have to go to the japanese support site for drivers because according to the North America site that model doesn't exist...

I'm sorry, but... (0)

Anonymous Coward | about 3 years ago | (#37211664) on earth did you miss a bright red sticker?

do people still buy from brick & mortar ? (1)

nopainogain (1091795) | about 3 years ago | (#37211674)

I haven't bought a PC type device from a store in 10 years. I'm somewhat technical but don't most people just buy from apple/dell/hp/emachines whomever dotcom now? If you go into a retailer for a computer, you're setting yourself up for punishment! when I call HP Business, i tell them Windows 7, basic image, NO TRIALWARE. and i pay cash. (by a visa card but all at once). When it arrives, it has a nice clean image and no trialware and no grief.

Re:do people still buy from brick & mortar ? (1)

couchslug (175151) | about 3 years ago | (#37211824)

My first and last store-bought PCs were two eMachine Celeron 400s in 1999. (They lasted about ten years after I passed them on and one still works, amazing for an eMachine!)

The only things I buy with an installed OS are notebooks, and I make recovery media for my collection then wipe 'em to install Linux.

Re:do people still buy from brick & mortar ? (1)

Hijacked Public (999535) | about 3 years ago | (#37212022)

I haven't either, but every time I walk past the Apple store here it is slam full of people, plenty of whom walk out having bought something.

Apple makes a laptop, a netbook, a tablet, a couple of different music players, and a phone. That is it more or less, so I can't figure what those people are all in there doing. But never the less they are in there.

Nothing New.. (0)

Anonymous Coward | about 3 years ago | (#37211678)

I actually ran into this about a year ago....went to buy a particular machine, in a particular color...the only ones they had left in that color were "Geek Squad optimized" or something along those lines. They hadn't done the recovery disks, but the user profile was created, "junkware" removed, etc. Basically everything that those of us who know what we're doing would do after we unpacked it anyway. On top of that, there was an extra charge for this "service".

And they didn't charge you? (0)

sandytaru (1158959) | about 3 years ago | (#37211686)

Usually they slap a $100 setup fee on top of the base price for that particular "service."

Great, more garbage (1)

rolfwind (528248) | about 3 years ago | (#37211688)

One thing I despise on regular windows laptops is all the crap they add on. Apple does this aspect correctly (and for the price one pays, it should).

And no, I don't want BB touching my laptop. The recovery disk is nice (but should be there from the manufacturer anyway, cheap bastards), but I wonder what other bloatware they installed?

The average buyer will probably see this as the same as the car prep done when buying a new car... but I want no part of it. In that case, it should work out just fine, geeks generally don't buy at BB unless they need a part fast.

Re:Great, more garbage (1)

Mephistophocles (930357) | about 3 years ago | (#37212048)

geeks generally don't buy at BB unless they need a part fast.

Every time I've tried that they either didn't have the part I needed (9/10 times) or it was at least 3 times more expensive than the average online resource. So this geek doesn't buy there, period. If I need a part fast, Amazon/NewEgg will overnight it - never needed one faster than that. Best Buy is a waste of good retail space.

Uhhh (5, Insightful)

bobdole2111 (1134689) | about 3 years ago | (#37211692)

This article is from 2009. Why is this now hitting the front page?

Re:Uhhh (1)

JustAnotherIdiot (1980292) | about 3 years ago | (#37211754)

Because gamestop opened games, therefore suddenly electronic retailers opening things is what everyone wants to read.

Taco leaves and the place goes to Hell. (5, Funny)

Anonymous Coward | about 3 years ago | (#37211770)

This article is from 2009. Why is this now hitting the front page?

Taco leaves and the place goes to Hell.

Re:Taco leaves and the place goes to Hell. (3, Insightful)

mkkohls (2386704) | about 3 years ago | (#37211888)

Taco leaves and the place goes to Hell.

Couldn't have said it better myself.

Re:Taco leaves and the place goes to Hell. (2, Funny)

Anonymous Coward | about 3 years ago | (#37211932)

Yeah, under his watch you only get Timothy posting 12 year old stories [] rather than 2.

Re:Taco leaves and the place goes to Hell. (0)

Anonymous Coward | about 3 years ago | (#37211984)

You've not been paying attention. This place went to hell over a year ago. Taco left BECAUSE it went to hell.

Re:Taco leaves and the place goes to Hell. (1)

Anonymous Coward | about 3 years ago | (#37212144)

Yeah at least back in the CmdrTaco days the articles were only a year old!

Re:Uhhh (1)

Anonymous Coward | about 3 years ago | (#37211826)

Taco-gate. It will be on Wikileaks tomorrow,

Re:Uhhh (2)

Anonymous Coward | about 3 years ago | (#37211830)

This article is from 2009. Why is this now hitting the front page?

Because it was posted by timothy.

Re:Uhhh (0)

Anonymous Coward | about 3 years ago | (#37211854)

Since CmdrTaco has left, the quality control has lowered

they open everything (4, Interesting)

ironicsky (569792) | about 3 years ago | (#37211698)

Any big ticket electronics I buy from best buy gets unpacked, plugged in and inspected by the employee and myself as proof that the device works, that its not scratched, dented or damaged and we both sign off on it. The difference here is, they do it in front of you. They have asked me before if I want their shit installed on the laptop before I leave and I always decline. I've purchased 2 laptops for personal use and 5 for friends/family (not as gifts, just helpful shopping) and never ever had this happen

horrible (0)

Killerfishmonkey (1943236) | about 3 years ago | (#37211706)

you should do like the rest of the world.. er.. the rest of the geeks.. buy from / compusa

Re:horrible (0)

Anonymous Coward | about 3 years ago | (#37211760)

No one in their right mind buys a piece of shit from tigerdirect.

Re:horrible (1)

couchslug (175151) | about 3 years ago | (#37211878)

If you KNOW what you are buying you can save money as an informed consumer.

I stick with Newegg since TD used to have a bad reputation and the Egg has excellent service. No objection to TD anymore, but Newegg has always been good to me.

Re:horrible (0)

idontgno (624372) | about 3 years ago | (#37211796)

You actually mentioned the "T" word and didn't mention Newegg? WTF?

I go to tigerdirect only because the occasional "on-line gift certificate" thing my employer does as "attaboy" rewards* are redeemable there and not at Newegg.

If I'm spending my own money, it's Newegg.

*Yeah, tangible rewards for good performance. It does happen. I'm at a loss why it happens to me, given the "good performance" thing, but that's ok, I'll spend it whether or not I think I deserve it.

Re:horrible (0)

Anonymous Coward | about 3 years ago | (#37211986)

When NewEgg started selling unlabeled grey market Nikon SLRs I stopped any dealings with them. Sure, they took them back if people complained but they never updated their website to let people know that this camera didn't have a US warranty.

Re:horrible (0)

Anonymous Coward | about 3 years ago | (#37212100)

I actually refuse to purchase from Tigerdirect because I dropped several hundred dollars on name-brand memory from there once and received knock-off brand with a fake sticker for the brand I ordered stuck on (spelling errors & all)... when I shipped it back, they refused to refund me because even though it was in an unopened package, I swapped the ram out for cheap knock-off stuff.

I paid full price for the memory plus shipping both ways and I never ended up getting anything for it (they wouldn't ship it back). Granted this was a few years ago, they will never get my business again.

Old News (2)

supersloshy (1273442) | about 3 years ago | (#37211744)

Tell me when they AREN'T doing shady practices like this and then that will be news to me...

Re:Old News (0)

Anonymous Coward | about 3 years ago | (#37211844)

Old news indeed. The linked story was posted two years ago...

Ehhhh (1)

John Napkintosh (140126) | about 3 years ago | (#37211758)

I'm just going to format it and reinstall the OS anyway. OEM probably puts as much, if not more, junk on there than Best Buy.

Re:Ehhhh (0)

Anonymous Coward | about 3 years ago | (#37212158)

Best Buy doesn't put anything except the AV on the computer. That best buy program that is installed when you buy it is on the computer before BB even gets it. Which when I was doing "presetups" was the first thing I uninstalled.

Best Buy is a corporation that wants as much money as they can get, which makes them no different than any other corporation in the USA, we just need to deal with it.

LOLZ (0)

Anonymous Coward | about 3 years ago | (#37211786)

This is from 2009 HELLO!.. they probably don't do this anymore.

Re:LOLZ (2)

sqlrob (173498) | about 3 years ago | (#37211910)

How about a link from this March [] or even
end of June? [] Within a month and a half recent enough for you?

This is the problem (0)

Anonymous Coward | about 3 years ago | (#37211806)

When the first choice in your head is to go to a big box store for a computer. You would have gotten less hassle, lower price, and fewer headaches direct shopping with an OEM or at an online store. BB is for the casual user who doesn't know anything and doesn't care about price.

They also removed a coupon (0)

ArhcAngel (247594) | about 3 years ago | (#37211808)

They also removed the coupon for CompUSA.

Re:They also removed a coupon (0)

Anonymous Coward | about 3 years ago | (#37211908)

I know this is a reference to what GameStop did, but you realize that CompUSA doesn't exist any more as anything but an extension of TigerDirect, right?

Re:They also removed a coupon (1)

HarrySquatter (1698416) | about 3 years ago | (#37211962)

[Rainier Wolfcastle mode

That's the joke.

[/Rainier Wolfcastle mode

Re:They also removed a coupon (0)

Anonymous Coward | about 3 years ago | (#37211990)

CompUSA existed in 2009 as in when this story was written.

For some time now (4, Informative)

ohcrapitssteve (1185821) | about 3 years ago | (#37211810)

Back in highschool, I worked in Geek Squad before it was called Geek Squad (we just wore black polo shirts instead of blue, and we were called "Tech Services") and can confirm they've been doing this for more than a decade now.

Check your receipt (2, Informative)

Anonymous Coward | about 3 years ago | (#37211812)

This was standard practice when I had the unfortunate experience of working for Geek Squad. They would have us do some 'pre-setup' units that would also have a 'pre-installed services' bundle attached at the register.

If it was the only unit left, and you didn't want this service, you could get them to remove the cost by complaining, but otherwise they'd get you a unit that wasn't 'pre-setup'.

Of course they're going to hand you the pre-setup one if you dont specify, and don't check...

You get to pay extra for this (0)

spacepimp (664856) | about 3 years ago | (#37211846)

In BestBuy they call this a service and add something like $75 dollars to the sale price. They claim to remove the crapware installed by the factory, and create the recovery discs etc. I had a friend who needed a PC immediately and upon trying to buy a PC he was told that the ones they had left had all had this service done to them. When i told them that it was extra work for me to rebuild the machine, as I can't trust their tech to be honest and demanded that they not only strip the price of their un requested service, but that they give me a discount on the computer for making me have to start the computer from scratch. They knocked another 50 off the price of the computer for my friend. Its a shame that the average consumer should have to suffer this used car salesman BS. If my friend wasn't in a time crunch I would have driven the hour away to MicroCenter. BestBuy you're just making yourselves look bad.

truth (1)

shentino (1139071) | about 3 years ago | (#37211920)

At least they're honest about opening it.

Unlike a certain game company that's fond of opening boxes and pilfering coupons...

Is this really a problem? (0)

Anonymous Coward | about 3 years ago | (#37211922)

I really don't see the issue here. BestBuy sells laptops to people who often don't know the first thing about computers. I think it's good that they check everything out before it gets to the end user and take the time to create the recovery disks (something users never do and lament when it dies). I suspect they get a kickback from Trend, although everyone should have an antivirus so I'm not to perturbed by that one either. It would be nice if they put a free one on there, but I understand them going with a paid one with a free trial.

I just think this is an over-reaction to a pretty solid move on BestBuy's part. If you don't want a computer with kid's gloves, then why are you buying from BestBuy in the first place??

Informed you are not. (1)

Anonymous Coward | about 3 years ago | (#37211934)

Its called a PC-Setup and Restore. We (Im a Geek Squad Agent) setup the computer (perform system updates, tweaks, create restore discs, and install the anti-virus) so you can take it home and get right to work. We are not magicians and therefore must open the packaging to perform the work. We do charge extra for the services but considering the consumer benefits, its understandable and not unreasonable. I would have thought someone with ties to Slashdot would be alot less ignorant. We still offer computers unopened and unserviced. Next time, pay attention to what you purchase.

Agent Anonymous

Re:Informed you are not. (2)

PPH (736903) | about 3 years ago | (#37212074)

Yep. I went to BB with my dad to buy him a new PC. They explicitly offered this setup service, which we declined. I'm perfectly capable of doing this kind of stuff myself.

Like the AC says: Next time, pay attention to what you purchase.

Best Buy's Customer != Newegg's Customer (1)

Anonymous Coward | about 3 years ago | (#37211938)

Honestly, I think they're probably doing a favor to most of their clientele. Considering that they don't price themselves to sell anything to people who know how to use Google, they probably have a reasonable expectation that most of their customers have trouble setting up user profiles, making recovery disks, and installing antivirus software.

Best Buy? (5, Funny)

kwiqsilver (585008) | about 3 years ago | (#37211952)

Do You Want Best Buy Opening Your New Laptop?

No, I don't. And I'd hope the security at the Apple Store is good enough to keep the Best Buy guys out!

Video cam manipulation (1)

GodfatherofSoul (174979) | about 3 years ago | (#37211996)

I read a story from a girl who took her laptop in to Best Buy for work (Geek Squad?) and found that the video cam was routing output to one of their addresses. I never use mine and it's something I would have never even considered checking.

Blech. (1)

L1B3R4710N (2081304) | about 3 years ago | (#37212000)

I'd be pissed off, honestly. Too bad the only computer stores in my area are OfficeMax and Best Buy. :(

Two laptops... (0)

Anonymous Coward | about 3 years ago | (#37212014)

I bought a laptop from BB and specifically choose a laptop that had not been "optimized". But my step-daughter bought one that was optimized - but all they seemed to have done is install some BB software. No recovery disk or anything - we ended up creating that ourselves.

best buy (0)

Anonymous Coward | about 3 years ago | (#37212080)

that means you purchased a floor model. they load all bunch of proprietary software on there for demonstration and create usernames. When they sell those floor models they are supposed to remove all of the stuff they loaded but that doesnt always happen. I used to work in the pc department and had items returned just like this all the time. OR it was returned by a previous customer either way it wasnt new and you should receive at 10% discount at minimum.

Anti Competitive (0)

Anonymous Coward | about 3 years ago | (#37212120)

Best Buy is opening laptops to remove products that would compete with their Geek Squad services... antivirus, things like that- they want to make sure you're only getting their partnered software rather than OEM bundles.

Sure it wasn't an open item? (1)

chaboud (231590) | about 3 years ago | (#37212140)

Sounds like you may have gotten an item that had been set up by Geek squad and then dumped. That, or someone is boosting attachment numbers. Good luck returning the machine that *they* opened.

Back when I worked at Best Buy (15 years ago), my manager would send us to a back room to re-shrink-wrap returned merchandise. A lot of time has passed since, but it seems that Best Buy still incentivizes bad behavior.

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