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GameStop Offers $50 Certificate For Coupon Fiasco

timothy posted more than 3 years ago | from the token-effort-for-stealing-tokens dept.

Businesses 147

First time accepted submitter milbournosphere writes "It appears that GameStop has a guilty conscience. They are offering a $50 gift certificate to any person who bought the new Deus Ex at GameStop. You may recall that GameStop has admitted to removing the OnLive codes good for one free game from new, unopened copies of the game. From GameStop's email: 'For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.'"

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Corporate humility at its best (5, Insightful)

richdun (672214) | more than 3 years ago | (#37224152)

Please humbly accept our apologies. To make this better, we'd like to offer you the chance to buy more stuff from us.

Re:Corporate humility at its best (2)

Samantha Wright (1324923) | more than 3 years ago | (#37224188)

In another leaked memo, it was found that GameStop had instructed employees to deny that this "was part of the plan all along."

Re:Corporate humility at its best (1)

Cryacin (657549) | more than 3 years ago | (#37224190)

Give em a break. Their business model is dead and they know it. Just like we no longer buy dead tree, why should be go and buy a hunk of plastic in a bit of dead tree? Much more convenient to impulse buy from your lounge chair.

Re:Corporate humility at its best (2)

kamapuaa (555446) | more than 3 years ago | (#37224340)

Who buys? That business model is dead and gone. Much cheaper just to download off a bittorrent site.

Re:Corporate humility at its best (3, Insightful)

f()rK()_Bomb (612162) | more than 3 years ago | (#37224456)

i buy stuff from steam every week pretty much in their sales as do my friends. games are just overpriced, that's the real reason people download them. I won't buy deus ex till it's half price for example. online stores allow you to easily expolit the long tail effect since you don't need to keep stock on shelves.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37224476)

*snort*

Cheaper, riskier too, also skewing the sales model away from games that can actually be played by those who don't want to tether themselves to the internet (online verification required for single player mode).

I'd put good money on the bet that within 20 years, we'll see a resurgence of physical media - books, games,etc. I'm not saying the virtual model is going to disappear or anything, but right now it's more a fad than a practical system. Bring back bookstores, where one could browse through the selections and make a selection. Especially with the e-books retraction scandal, what was that slogan I used to see in my library, something like "Read a banned book today!" - can't do that with ereaders.

I, personally, get CDs of my music whenever possible, resorting only to downloads to things you can't get otherwise (such as music from Journeyman Project 3: The Legacy of Time).

Re:Corporate humility at its best (1)

Lord Kano (13027) | more than 3 years ago | (#37225410)

I'd put good money on the bet that within 20 years, we'll see a resurgence of physical media - books, games,etc.

I agree, if it's not banned either by environmental regulation or by media collusion. These so called millennials don't yet have enough perspective to understand what is going to come of the trends that they're embracing. People my age lived through the obsolescence of 8-Track, vinyl records, cassettes, BetaMax, DIVX, VHS, LaserDisc, MiniDisc, 5.25" floppies, 3.5" floppies, Zip Disks, Jaz Disks, Bernoulli disks, MO drives and I'm sure a few other things that I haven't thought about since the 1980s. When they've been stung a few times, like the rest of us have, I think they'll be more reticent to embrace digital distribution.

LK

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225648)

That's if you're not curious enough to climb the walls of your garden.

Re:Corporate humility at its best (1)

kelemvor4 (1980226) | more than 3 years ago | (#37224500)

Who buys? That business model is dead and gone. Much cheaper just to download off a bittorrent site.

Only cheaper if you don't get busted...

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225052)

Of the hundreds of games i've pirated over time... I've been 'busted' once. My isp sent me a letter about a game that was so terrible it lasted all of about 10 minutes after installing it. I said sorry. And they went away.

On the other hand. Of the games i've bought. I've been ripped off countless times, had to rebuild windows a few times due to drm, replaced a cd burner because of it as well. And have spent much time trying to get games working because they were sold in a beta form and need patches to even function properly. Some of those games can no longer be played due to online activation no longer existing from the company. Some wouldnt even run until the drm was removed even tho i paid for it. Which is what got me into piracy in the first place. And even one game that came with a virus on disk.

Between those two scenarios.. I like my odds of pirating stuff.

Until games come in a finished form. No activation. No dlc. No patches. No drm. No disk checks. And i have the option of returning that which is broken and non-working. Well. Logically. It's just a better deal to pirate. It's a better quality product. That you can't even buy for any money!

Being free is just a bonus on top.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225476)

Actually I just about completely stopped buying games in retail for a while, and have tons of stuff on steam now.

Lately however I've been ordering stuff from online webshops again since those usually give me the best price. Steam is now just for the discounts, which are pretty good sometimes, like the Borderlands they are having this weekend, game+DLCs for €7.50 3

Re:Corporate humility at its best (1)

Anonymous Coward | more than 3 years ago | (#37224352)

I disagree. I could go on steam right now and buy the witcher 1, along with the witcher 2, both of which I quite want to play.

Or, I could buy the boxed copies off of amazon for cheaper.
And get a manual, a story book, a cd with extra missions and a making of cd. Just for the witcher 1.
For 2 I'll get a coin, a map, a replica of an ingame pamphlet.
Buying physical copies for some games is very very beneficial. Plus it gives you a nice collection on a shelf. I just need to get 2 pen drives, put the updates on them and put them in the box to have a copy of the patches that remove the drm.

I kind of regret what I've bought on steam because it means I don't have boxed copies on my shelf. But then again, games at my fingertips is also very nice.
All options have benefits.

Re:Corporate humility at its best (1)

edward2020 (985450) | more than 3 years ago | (#37224786)

Does that additional stuff (with the possible exception of the extra missions) actually add any value to your gaming experience?

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37224820)

The fact that you get more and the game is cheaper isn't enough?

Re:Corporate humility at its best (1)

Imrik (148191) | more than 3 years ago | (#37225680)

Well, if the extra stuff is just going to go in a box and take up space, you aren't really getting more. As for cheaper, I just checked the prices and they have roughly the same price (2$ more on amazon for new, 2$ less for used) not including shipping and handling. Lastly, if you download (legally or not) you don't have to wait nearly as long.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37224928)

He said he got a coin.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225468)

Does your gaming experience actually add any value to your life?

Sarcasm aside, objects are reminders of our past experiences. I still have some items from games I bought in the 80s and they always remind me of my youth. They bring back a lot of memories and, when I'm not in a good mood, they can help me get my smile back. The fact is that useless additional stuff ended having a lot more value than the games they came with.

Re:Corporate humility at its best (1)

HaZardman27 (1521119) | more than 3 years ago | (#37225446)

I wanted a physical copy of The Witcher 2, but ended up purchasing it on gog.com instead as it is a sister-company of the developer and I wanted to make sure more of my money went directly to them to support the lack of DRM and overall quality development they do.

Re:Corporate humility at its best (1)

MobileTatsu-NJG (946591) | more than 3 years ago | (#37226008)

Speaking as someone who is stuck in a hotel with lousy, intermittent wifi, you won't regret that decision.

(yes i know about offline mode.)

Re:Corporate humility at its best (1)

PopeScott (1343031) | more than 3 years ago | (#37224480)

Speak for yourself son. I like my dead trees. I'm not going to tell you to get off my lawn, but I LIKE a physical copy.
Now get out of my tree.

Re:Corporate humility at its best (3, Insightful)

hairyfeet (841228) | more than 3 years ago | (#37224574)

Uhhh...because many of us, in fact I would argue soon ALL of us, have data caps? I'm all for buying online but the fabled "download anytime model" is gonna die hard. Kinda hard to "shop from your lounge chair" and download it if it is gonna cost you $1.50 per Gb if you go over. And if anything thanks to Amazon my family buys more dead tree databases than ever before. With Amazon I can just slap some money in my account and let mom go to town. I do the same for my boys for games, and myself for games and musical equipment.

So I'd say buying dead tree and plastic is alive and well, it is GameSlop douchebaggery that is dying out. You treat your customers right you'll have plenty of business. but TFA shows GameSlop simply doesn't understand that concept.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225784)

Technically, all of us already have data caps. We are "capped" by our Bandwidth*time.

Re:Corporate humility at its best (1)

splutty (43475) | more than 3 years ago | (#37225826)

I would argue that all of you in the US will have data caps with a pay per GB, possibly, yes.

In most countries in Europe that really wouldn't work, either due to there being enough choices to punch whoever tries this in the face, or due to it simply being illegal.

There have been lawsuits and other badness around this model for mobile phones, which sets a bit of a precedent.

Re:Corporate humility at its best (1)

hairyfeet (841228) | more than 3 years ago | (#37225986)

Oh don't worry comrade, soon our corporate overlords will simply bribe the right people and the next thing you know you'll have three strikes laws as far as the eye can see! The thing about OUR corps is they never ever keep their douchebaggery to themselves, no sir, they spread it all over the planet! Enjoy citizen!

Re:Corporate humility at its best (1)

Tomato42 (2416694) | more than 3 years ago | (#37226128)

I won't worry for telcos bribing suits, long time before that happens we will have software patents in Europe.

As this doesn't seem anytime soon I still sleep well.

Re:Corporate humility at its best (0)

Lord Kano (13027) | more than 3 years ago | (#37225312)

Just like we no longer buy dead tree

We? Who the fuck is "we"? You got a turd in your pocket? Oh, you must be under 20. Wait until you're my age kid. Live through a couple of abandoned formats and you'll learn the attractiveness of a medium that doesn't rely on a third party remaining in business.

LK

Re:Corporate humility at its best (2, Insightful)

Pharmboy (216950) | more than 3 years ago | (#37224312)

In all fairness, what they are offering sounds much better than the coupon they took out. Unlike the Sony asshats that offered a free month (zero cost to themselves) for unleashing your credit card data all over the net.

IMHO, this seems like a fair deal and an honest attempt to correct a mistake. After all, no one bought the game originally just to get the coupon, so most of the purchasers are getting way more than they paid for.

And...... of course it is a coupon for their own company, plus BOGO offer on used. The people who missed out on the coupon were *already customers*, so it isn't like the $50 will go to waste. In this instance, it seems like they really are trying to fix a mistake.

Go Away Fanboy (0)

Anonymous Coward | more than 3 years ago | (#37224368)

Give your lame attempt at spin a rest.

Re:Corporate humility at its best (3, Insightful)

Hijacked Public (999535) | more than 3 years ago | (#37224376)

It wasn't a mistake, it was a purposeful altering of a product prior to selling it as 'new' without telling anyone.

The claim is that they didn't want to sell what is essentially a coupon for a competitor's store, and I don't blame them, but they could very well have been up front about that prior to the sale and included this 'deal' in its place then instead of now.

It is annoying to me and I don't even game.

I believe that qualifies as a mistake. (2)

intellitech (1912116) | more than 3 years ago | (#37224478)

It wasn't a mistake, it was a purposeful altering of a product prior to selling it as 'new' without telling anyone.

I believe that qualifies as a mistake. Not an accident, but a mistake.

Re:Corporate humility at its best (2)

PopeScott (1343031) | more than 3 years ago | (#37224504)

IMHO what they should have done PRIOR to this whole batch of idiocy: Accept the coupon themselves. Just like many grocers have been doing for years for their competitors coupons.
Corporate short sightedness strikes again.

Re:Corporate humility at its best (1)

Anonymous Coward | more than 3 years ago | (#37225258)

How is that not a mistake? Given they are now apologizing . Hint: purposefulness does not change whether something is a mistake or not.

"It was a mistake to punch Joe in the face." "It was a mistake to steal the cookie." "It was a mistake to watch the Matrix 2." "It was a mistake to pick the chocolate flavor." "It was a mistake to have sex with the bosses daughter." All common usages of mistake for something done purposefully.

Why was parent modded troll? (1)

intellitech (1912116) | more than 3 years ago | (#37224378)

Why was parent modded troll? He may have been a little passionate about Sony, but he was right on most counts.

It sounds like a damn good deal, especially if the only people affected were already GameStop customers.

It really does seem like GameStop is trying to apologize for this mistake. so fucking let them already.

Re:Why was parent modded troll? (2)

sorak (246725) | more than 3 years ago | (#37224466)

I am a firm believer that, if I try to take X from someone, and get caught, I need to do far more than "return X". It's not about revenge, but about making this kind of behavior unprofitable enough so that the losses exceed the gains. I didn't buy the game, but if I bought something there, and didn't get EXACTLY what I paid for, including the game, the box, the manual,. and everything else that the manufacturer had wanted me, the customer, to have, then I would feel that they had cheated me.

"X plus a coupon" is a start, but it doesn't fix everything.

Re:Why was parent modded troll? (1)

Riceballsan (816702) | more than 3 years ago | (#37224486)

I have to agree with you there. What game stop did was retarded, an abuse of all trusts, and borderline illegal. But I do have to admit this attempt to fix it, is actually abnormally good for a snafu of this sort. Most companies even despite outrage will at best offer the customers to come in and get the receipt, gamestop is basically giving out 1 free new game (personally I do see the BOGO used game coupon as a ploy, that is a coupon that gains them more then it costs them) as compensation for screwing someone out of a coupon that I am guessing is worth $15 (haven't seen the actual coupon so I can't say for sure). Honestly I was expecting crocodile tears and a coupon that is only equal to the one they stole, for gamestops service of the same type.

Re:Corporate humility at its best (2)

FatdogHaiku (978357) | more than 3 years ago | (#37224428)

In this instance, it seems like they really are trying to fix a mistake.

If they wanted to "fix" the mistake they could pay for OnLive service for anyone that was deprived of the experience by this unethical practice. Anything else is just blowing smoke up the customers asses.

Not to mention it was Square Enix's fault (0)

Anonymous Coward | more than 3 years ago | (#37224888)

Not to mention that this whole thing turns out to be Square Enix's fault. They violated a contract they had with GameStop, so GameStop did what they had to do to make it so they could sell the product Square Enix game them.

People didn't like it, so now GameStop is shipping all the stuff back to Square Enix to get new, fixed versions of the product.

Unlike the Sony asshats that offered a free month (zero cost to themselves) for unleashing your credit card data all over the net.

They did more than that - they released the prequels to games with sequels that were just coming out - not to mention versions of games that, if you want to actually play the full versions, require you to pay more money for DLC. They turned the entire thing into an advertising stunt, and the really annoying this is that it fucking worked. PS3 sales were UP after the PSN fiasco.

Fuck Sony, and fuck Square Enix for both managing to turn THEIR OWN FUCK-UP into a massive advertising campaign for their shitty products.

Re:Corporate humility at its best (0)

Anonymous Coward | more than 3 years ago | (#37225940)

I'd say it's probably more like "Our lawyers have reviewed the situation a bit more carefully and told us there's a VERY high chance of a class action lawsuit being successful against us if we don't do something to calm the sheep."

Not that this would have affected me anyway. I already have a big ass boycott against buying any gutted games that are "new" by Gamestop's standards. This whole fiasco did nothing but strengthen it because it proves to me that they WILL damage the package (remove coupons, etc.) if they think they can get away with it.

Seriously. If this didn't spread on news sites like wildfire do you think they'd have turned tail and did this? I don't think so.

This doesn't mean I don't buy from them. I avoid it where possible I admit, but I do give them a chance if they have factory sealed copies available. If they're liquidating their gutted shit at less than what I'd be willing to pay for it used, I'd likewise consider buying it. I'd just consider it -used- at that point. (I consider used prices to be less than half of retail max. That 5 dollar discount shit can suck it.)

Uh No Thanks (1)

Anonymous Coward | more than 3 years ago | (#37224164)

Reminds me of class action lawsuits: "Hey there friend, sorry we fucked you so hard last time, here's a coupon for $10 off your next ass-fucking at any of our many locations."

Re:Uh No Thanks (0)

Anonymous Coward | more than 3 years ago | (#37224308)

Yeah, guy!

People who wouldn't actually do anything about this anyway should reject essentially a free $50 because this is like a class action lawsuit even though it carries none of the downsides, since the $50 coupons don't say you aren't allowed to pursue legal action (not that anyone would)

Re:Uh No Thanks (2)

D'Sphitz (699604) | more than 3 years ago | (#37224374)

If this were a class action settlement the coupon would be good for $3 while the lawyers would take their $47 in cash.

Re:Uh No Thanks (3, Insightful)

sjames (1099) | more than 3 years ago | (#37224506)

To be fair, it's not a $50 off on a purchase, it's a gift card. In a class action suit, you'd have to spend $150 in order to take advantage of the $50.

I have no idea what the original OnLive code was worth, but the gift card is genuinely better than a dollars off coupon.

Re:Uh No Thanks (1)

Aladrin (926209) | more than 3 years ago | (#37224796)

It was worth $49.99.

In other words, they are preventing a ton of lawsuits by giving you the value they stole from you. As a nice bonus, you can still buy what you would have originally had, or you can buy something else.

Game Advisor? (0, Funny)

Anonymous Coward | more than 3 years ago | (#37224176)

Is a Game Advisor supposed to be that girl that was working at the GameStop a few years ago (the last time I went into one) whom I overheard telling another customer that "Def Jam Icon" was probably the best game she had ever played? Or is a Game Advisor a completely different idiot within the structure?

Still not acceptable for serious collectors (0)

Anonymous Coward | more than 3 years ago | (#37224178)

This is why I don't buy "new" games at retail anymore, and haven't really since around 2003. If I'm going to bother buying a game, I want it to be "complete", as in everything that came with it originally for my collection. Without the coupon, it's no longer complete.

Re:Still not acceptable for serious collectors (1)

Samantha Wright (1324923) | more than 3 years ago | (#37224220)

Wait. Does that include the mail-in registration card? Also, does that mean there are game collectors who compare different registration cards sent out by companies and look for little differences, in the manner of these guys [ctccollector.ca] ? Is that healthy? And couldn't you just view these as a "special GameStop edition"?

They've done this for years (4, Informative)

Jim Hall (2985) | more than 3 years ago | (#37224272)

I haven't bought new from GameStop in years because of their general practice [kotaku.com] of lending new copies of games to employees [joystiq.com] and then later selling those games as new. [google.com] Last time I tried to buy a new game from them, it looked like this guy's game, [ps3blog.net] so I just walked away without buying. Now I only buy new from my local Target store, or online from Amazon.

I still go to GameStop to buy and sell used games, though.

Re:They've done this for years (1)

JordanL (886154) | more than 3 years ago | (#37224330)

I decided a long time ago that if I couldn't pay the "new" price for the physical game, I probably didn't want it enough. And in that sense, I figured I'd rather support my local game development company than my local screw-you-completely retailer.

Re:They've done this for years (0)

Anonymous Coward | more than 3 years ago | (#37224842)

I use that to my advantage, if I buy a new game I don't like that has been opened I take it back with in a few days and tell them I haven't played it and the seal was broken when I got it. Since they know they do open games they can't really argue the point. Pretty cheap way to rent a game for a week.

Re:They've done this for years (1)

quickgold192 (1014925) | more than 3 years ago | (#37224804)

I bought Starcraft 2 from one of Amazon's partners (sold by Amazon, fulfilled by someone else) to find out that the "new" game I ordered had already been activated by someone else. Amazon has a very generous return policy so it's easy to see that someone had bought the game, activated it, and returned it. The problem is that it was sold as "new." Of course, getting my money back was easy but I'll never buy anything requiring an access code from Amazon again.

Re:Still not acceptable for serious collectors (0)

Kreigaffe (765218) | more than 3 years ago | (#37224450)

haha, nice troll.

collectable video games.

give me a break.

good luck getting more than the price of a used game for any of that crap.

protip: rarity does not exist when digital distribution does exist

Re:Still not acceptable for serious collectors (1)

cfalcon (779563) | more than 3 years ago | (#37225344)

There's plenty of collectible video games. For instance, if you have a World of Warcraft Collector's Edition? That thing is worth quite a bit on ebay.

they're afraid of OnLive? (0)

Onymous Coward (97719) | more than 3 years ago | (#37224196)

My housemate's an OnLive employee, so I've already tried it out. I think it's pretty good, but you can decide for yourself with their free trial [onlive.com] .

Re:they're afraid of OnLive? (0)

Anonymous Coward | more than 3 years ago | (#37224242)

Why oh why can't they stream the game to linux?

Re:they're afraid of OnLive? (-1, Troll)

TafBang (1971954) | more than 3 years ago | (#37224252)

Because Linus is Gay.

Re:they're afraid of OnLive? (2, Funny)

Anonymous Coward | more than 3 years ago | (#37224300)

Maybe once you reach puberty, your vocabulary will expand to include other adjectives than "gay". For example, I would not use "gay" to describe you - more like, you are a retarded moron.

Re:they're afraid of OnLive? (1)

ewanm89 (1052822) | more than 3 years ago | (#37224294)

well, technically, they are making a client to do just that, in practice they are making it for android tablets specifically along with ipad client. Add to that the UK release next month and I guess they are already quite busy.

Re:they're afraid of OnLive? (0)

Anonymous Coward | more than 3 years ago | (#37224422)

Chalk up another victory for Linux-untainted-by-GNU over GNU/Linux/Xorg!

Oh well, I suppose eventually we'll get a reasonably workable Dalvik runtime for all $UNIX+X11, then we can run it. Not like it would be a native app, completely wrecking all the supposed benefits that Google used to justify breaking UNIX compatibility in the first place, right?

Re:they're afraid of OnLive? (1)

MobileTatsu-NJG (946591) | more than 3 years ago | (#37226030)

Chalk it up to a bigger market, you mean.

Re:they're afraid of OnLive? (1)

Bucky24 (1943328) | more than 3 years ago | (#37224298)

Too much work for not a large enough audience (or rather not a loud enough audience who pays money)

Re:they're afraid of OnLive? (1)

whoop (194) | more than 3 years ago | (#37225038)

There is this interview [onlivefans.com] with the OnLive CEO. It mentions a Linux client someday...

Re:they're afraid of OnLive? (0)

Anonymous Coward | more than 3 years ago | (#37224250)

Shill

Re:they're afraid of OnLive? (2)

MickyTheIdiot (1032226) | more than 3 years ago | (#37224640)

do you think they bother to Shill slashdot when half the posts will always be about the lack of a linux client.

Friends (2, Funny)

Anonymous Coward | more than 3 years ago | (#37224226)

Friends don't let friends buy from GameStop.

hmph. typical (0)

Anonymous Coward | more than 3 years ago | (#37224264)

I wouldn't trust Gamestop to sell me snow in the Arctic. Who knows where they got their merchandise? Dumpster diving at failed K-Marts?

Re:hmph. typical (4, Funny)

MightyMartian (840721) | more than 3 years ago | (#37224358)

"Why yes sir, the rotting banana peel and a mummified female index finger were part of the original packaging."

Re:hmph. typical (1)

MacGyver2210 (1053110) | more than 3 years ago | (#37225358)

That was the Left4Dead: Garbage Truck Edition right?

Not good enough (0, Funny)

Anonymous Coward | more than 3 years ago | (#37224314)

Someone needs to kill himself to appease the gaming masses.

What about future sales? (0)

Anonymous Coward | more than 3 years ago | (#37224392)

This doesn't mention anything about future sales of the game. Will they be including the $50 certificate for new buyers or will they get shafted? Will they drop the price of the game since it wont be sold with the coupon anymore?
It doesn't really matter one way or another, customers are still getting screwed out of what they should have gotten in the first place.

I'll laugh... (1)

Legal.Troll (2002574) | more than 3 years ago | (#37224408)

if the game publisher ends up paying for this because they indirectly put Gamestop in this position in the first place...

Doesnt effect me, I dont shop at lamestop. (0)

Anonymous Coward | more than 3 years ago | (#37224538)

Lamestop officially pissed me off a few years ago (hit google and search for "gamestop roaches" and youll find my story.

Since having stopped shopping at lamestop and instead using ebay, amazon and walmart, toys r us when they have sales plus occasionally newegg I have saved my self a ton of money and I have had the pleasure of NOT dealing with lamestops pathetic rules, horrible customer serive, inflated prices and incredibly annoying sales people.

So I couldnt care less about this as I wont ever give lamestop my money again. They officially made my shit list along with bestbuy and honestly Im sorry I didnt quit using them years sooner.

Buy 2 Get 1 (1)

Anonymous Coward | more than 3 years ago | (#37224546)

I understand the $50 as a sorry.. But how can they offer the Buy 2 get 1 pre-owned game, when that is a everyday sort of deal. Or at least Everytime I walk into my local gamestop they have signs posted about it.

Re:Buy 2 Get 1 (1)

Binestar (28861) | more than 3 years ago | (#37224948)

This is extremely easy to answer: The removal of the coupon got them bad news on CNN, etc. By saying they are giving everyone a $50 credit and mentioning their buy two get one free on used, they are actually paying very little for good advertizing. Every news story about this will include their deal for their used games.

If I was the cynical type, I'd say they planned it all along for the free advertizing.

Gamestop's Side (3, Insightful)

Anonymous Coward | more than 3 years ago | (#37224564)

I did not see many people taking Gamestop's side in all this. From their point of view publishers have been trying to ruin their business for a long time now. First they debate the legality of second hand sales. Then they begin offering their own distribution methods. Now they are specifically advertising for a competing market but using the old one that got them rich in the first place.

Re:Gamestop's Side (1)

Tridus (79566) | more than 3 years ago | (#37224642)

Probably because most people have a story like mine: go to Gamestop to buy a new game, and instead get a lecture about why I should have pre-ordered a month ago. Walk across the street to big box store that doesn't specialize in games. Buy game. Never go to Gamestop again.

I didn't even know I wanted the game before release, and I shouldn't have to put up with that nonsense from a game store when a random big box can stock new games without a fuss.

I can't think of any other retailer as terrible at selling their core product as Gamestop is that manages to stay in business. Nobody is on their side because they make buying games a miserable experience.

Re:Gamestop's Side (1)

MickyTheIdiot (1032226) | more than 3 years ago | (#37224658)

If they didn't want to distribute something that was in normal packaging of the product they should have negotiated a special run of the game, not broken every shrink wrap. It happens all the time (like certain games offering special unlocks when buying at certain outlets).

Re:Gamestop's Side (0)

Anonymous Coward | more than 3 years ago | (#37224780)

I did not see many people taking Gamestop's side in all this. From their point of view publishers have been trying to ruin their business for a long time now. First they debate the legality of second hand sales. Then they begin offering their own distribution methods. Now they are specifically advertising for a competing market but using the old one that got them rich in the first place.

Damn, you should have hired a crier to go around yelling your point from every street corner....

Re:Gamestop's Side (1)

Legion303 (97901) | more than 3 years ago | (#37225008)

"From their point of view publishers have been trying to ruin their business for a long time now."

If they don't want to sell items that include incentives from those publishers, they are free not to sell those items. If instead they open the boxes, steal part of what's being sold, and then sell those boxes as "new," well that's when people tend to not take Gamestop's side.

I was going to pre-order Forza 4 from Gamestop before this happened. Now I'm going to pre-order it from somewhere else. Anywhere else. Fuck Gamestop.

Corporate naming b.s. (4, Insightful)

MickyTheIdiot (1032226) | more than 3 years ago | (#37224630)

Does anyone else throw up in their mouth a little bit when they read a corporate euphemism for "store clerk" like "game advisor"?

Re:Corporate naming b.s. (0)

Anonymous Coward | more than 3 years ago | (#37224800)

As an "Overnight Inventory Control Specialist" at Wal-Mart, I can happily say no, I don't throw up when I'm stocking shelves at night.

Re:Corporate naming b.s. (1)

Legion303 (97901) | more than 3 years ago | (#37224992)

"Associate Financial Assistant"

Re:Corporate naming b.s. (1)

LordofEntropy (250334) | more than 3 years ago | (#37225016)

I don't know, would you rather be a Hydro-Ceramic Technician or Dishwasher?

Re:Corporate naming b.s. (0)

Anonymous Coward | more than 3 years ago | (#37225230)

It makes me sick because instead of paying their workers more they give them a new title. However, the real problem is the euphemism treadmill, which means that the titles will have to keep getting more absurd to keep the same level of importance.

Re:Corporate naming b.s. (1)

lgarner (694957) | more than 3 years ago | (#37225438)

Doubtful.

Trust? Hardly. (2)

Alzheimers (467217) | more than 3 years ago | (#37224840)

"We want to earn back your trust and confidence in the GameStop experience."

Sorry guys, you lost that when you sold me a copy of Sins of a Solar Empire without a disc in the case.

That was before I "trusted" digital downloads. Because of that, now it's the physical stores I don't trust. Ironic.

pre-owned? (1)

spagthorpe (111133) | more than 3 years ago | (#37224846)

"...and a Buy 2 Get 1 Free pre-owned purchase."

So basically anything in the store then.

Dear GameStop: (1)

Anonymous Coward | more than 3 years ago | (#37224910)

STOP OPENING MY GAMES. This is why I never buy from GameStop / EB, because you have the audacity to OPEN everything before I do. You know what shrink wrap is supposed to mean?, it means I'm guaranteed on getting an UNALTERED product.

ESPECIALLY with most stores not taking back opened copies.

Oh, when you hear about say,
selling used games as if they were new [kotaku.com] , or say, ripping off the customers, and then trying to distract them with a shiny gift card,
it makes me trust you even less then I did before.

1) Stop opening games. Sell them in their box. Even Bestbuy's game vault is better then getting an opened game.
2) Fork over $10 for the service they should have gotten in the first place, AND give them a gift card. I don't care how much the gift card is, that's not the issue, it's allowing you what you should have gotten to begin with, and then adding on an act of contrition.
3) Just stop your used game business. You are screwing over gamers and game companies. If you want, then buy the used games for 1/2 of what you sell them for, just don't act like trading 3 games in for a 5$ discount is a steal, especially when you sell each of the games for $5 under what you were for a new game.

Future Shop annoys me, Best Buy infuriates me, I hate the very concept of Walmart, and Gamestop / EB is STILL at the bottom of my list. I LOVED EB, it was the store for me, the store that seemed to understand the gamer geek, and you are lower then stores I hate even getting near.

It might be because of what I / we once had, but we can have it again, just treat me with respect, and carry stuff I actually need, (has anyone ever tried to get a PS3 cable to let their backcompatible PS3 read PS2 memory cards? 1, just 1 would have been good enough, and I might have kept caring).

From a Libertarian Perspective... (0)

Anonymous Coward | more than 3 years ago | (#37224932)

From a libertarian perspective, Gamestop can do whatever they want with the games that they own and sell. Of course they have to deal with the backlash from publishers and customers.

Re:From a Libertarian Perspective... (1)

bky1701 (979071) | more than 3 years ago | (#37225596)

Having no problem with selling things that have been opened and modified as "new" is exactly why libertarianism is bull.

Guilty Conscience... (0)

Anonymous Coward | more than 3 years ago | (#37225018)

or Marketing Genius. Getting those existing customer back into the store to buy 3 or more video games.

Hilarious waste of Time and $ (1)

MoldySpore (1280634) | more than 3 years ago | (#37225104)

This is wasteful corporate stupidity at it's best. First, pay employees to spend time opening factory sealed new games to remove a voucher for a free ~$50 game from a competing service included in something they are selling. Then, when people find out about it, claim to have done nothing wrong at first, alienating and forcing people to question their trust in GameStop, and then after people have ample time to stew over it, follow it up by sheepishly offering a free $50 game purchase AND a Buy 2 get 1 Free purchase to help "earn back your trust and confidence in the GameStop experience". Which winds up costing GameStop the original cost of the employees pay to spend time removing the vouchers PLUS the $50 game PLUS the possible additional free used game (which most won't use and will just use the Free voucher, thereby netting GameStop no positive sales from the offer), all to fight the THEORETICAL purchase of a game from OnLine.

Brilliant.

But really, anyone who still shops @ brick and mortar stores is asking for this sort of thing. Steam and NewEgg don't remove vouchers. Nor do they require gas $ to take a trip to the store. Or charge tax. Or require you to deal with annoying sales people. Used games and console games? Yea you can get those online too. *sigh*

Re:Hilarious waste of Time and $ (1)

MacGyver2210 (1053110) | more than 3 years ago | (#37225374)

anyone who still shops @ brick and mortar stores is asking for this sort of thing. Steam and NewEgg don't remove vouchers. Nor do they require gas $ to take a trip to the store. Or charge tax. Or require you to deal with annoying sales people.

Yes, but when I want a game NOW....I want it fucking *NOW*...not in three to six business days, or for an extra $30 for super-rushed shipping on a 1lbs package.

Re:Hilarious waste of Time and $ (0)

Anonymous Coward | more than 3 years ago | (#37225934)

Lucky for me, most of my newegg purchases get to me the next day after I order it, if I do it before 6pm. Saves a lot of hassle and ends up being a lot cheaper than hitching a ride/bus to a store to deal with pimple-faced douchebags telling me the game I wish to purchase "sucks a big one" or "is ubergay." Yes, I am talking about the closest GameStop to me and all their "game advisors." Even though, to be fair, the "game advisors" are a bit nicer than the manager, asm, and sga. *sad face*

Who has been following Origin/EA (0)

HycoWhit (833923) | more than 3 years ago | (#37225132)

Now if only EA would change their EULA for Origin and eliminate the portion where they grant themselves the right to datamine your hard drive.

Re:Who has been following Origin/EA (1)

Khyber (864651) | more than 3 years ago | (#37225298)

Which part of the EULA allows that, again? EA really doesn't want to see me in the courtroom again.

What a laugh (1)

Petbe (1790948) | more than 3 years ago | (#37225172)

"It appears that GameStop has a guilty conscience." Simple answer is that, they do not have a conscience. The reason for this is not out of guilt but out of profit. This has always been about profit. Why did they remove the coupons in the beginning? Because it was aiding their competition, in other words their potential profit. And why did they decide to offer the $50? Obvious reason, profit in the long run. They realized the sheer amount of backlash from this and attempting to win people's hearts. All this is going to do is give people who decided to stop going to GS, to continue not going and get a $50 giftcard.

Here's how to earn trust (0)

Anonymous Coward | more than 3 years ago | (#37225322)

Hey, GameStop, here's an idea on how you can get our trust back: Don't be a bunch of fuckalls in the first place and willingly / knowingly do things to piss off and cheat the people that pay your wage!

uhm.. (0)

Anonymous Coward | more than 3 years ago | (#37226112)

Buy 2 get 1? I'm not english, but shouldn't it be "buy 2 pay 1"? Sounds like you pay 2 and get away with 1 XD

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