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BlackBerry Outage Spreads To North America

Unknown Lamer posted more than 2 years ago | from the on-the-third-day-god-created-sigsegv dept.

Blackberry 272

iONiUM writes "With increasing pressure on RIM to catch up to the new phones, and the upcoming release of the iPhone 4S, could this three day outage of BlackBerry's service be a nail in the coffin? From the article 'The service disruptions are the worst since an outage swept north America two years ago, and come as Apple prepares to put on sale its already sold-out iPhone 4S on Friday.'" This is the same outage as was reported Monday. RIM has released a few details on what's happened: a failed software upgrade brought the system down, and, after repairing the first issue, the backlog of traffic overwhelmed their network infrastructure taking things down a second time.

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272 comments

First post! (0, Redundant)

GameboyRMH (1153867) | more than 2 years ago | (#37691114)

My Blackberry still wo$% NO CARRIER

Re:First post! (1)

Soilworker (795251) | more than 2 years ago | (#37691192)

Who cares about that outage, Id buy a blackberry before a stupid iPhone anytime, you know, something working better without paying extra money for a ugly design.

Re:First post! (1)

arkane1234 (457605) | more than 2 years ago | (#37691258)

Funny, that's the reason I threw my old blackberry out and got an iPhone.
Odd how that works, ain't it?

Re:First post! (1)

gstoddart (321705) | more than 2 years ago | (#37691286)

And yet, millions of people disagree with you and have bought these phones. One person's "working better" is another person's junk.

The fact that the pre-orders are sold out means that there are people with different opinions than you. They may also like a different flavor of ice cream or drink a different soda than you. How shocking.

There is no universally right answer, it's a subjective decision.

Re:First post! (0)

Anonymous Coward | more than 2 years ago | (#37691306)

If the Blackberry is "working better" than the iPhone right now, then what the hell does the iPhone do? Go in and close your email accounts and then burst into flames?

Re:First post! (2)

grub (11606) | more than 2 years ago | (#37691460)


Who cares about that outage, Id buy a blackberry before a stupid iPhone anytime, you know, something working better without paying extra money for a ugly design.

Mr. Lazaridis,
You really should be working on that outage rather than posting here.
Regards,
grub

Re:First post! (1)

mr1911 (1942298) | more than 2 years ago | (#37691530)

Who cares about that outage, Id buy a blackberry before a stupid iPhone anytime, you know, something working better without paying extra money for a ugly design.

Yet this comment is posted on an article about Blackberries being down for 3 days. Irony is so ironic.

Re:First post! (0)

MobileTatsu-NJG (946591) | more than 2 years ago | (#37691814)

You really do hope one day to post at +2, don't you?

Nothing to see here, we're fine (1)

nullCRC (320940) | more than 2 years ago | (#37691150)

Absolutely nothing going on... really.

Re:Nothing to see here, we're fine (4, Insightful)

GameboyRMH (1153867) | more than 2 years ago | (#37691174)

And nothing of value was lost.

Also, BB owners shoulda thought of that before buying a phone with a centralized web proxy and messaging!

Re:Nothing to see here, we're fine (0)

somersault (912633) | more than 2 years ago | (#37691506)

Well actually, for international roaming plans you still can't beat Blackberry AFAIK. But I certainly don't want one. Nor do I want an iPhone.

Someone really needs to start some decent competition for the roaming costs thing.

Re:Nothing to see here, we're fine (4, Interesting)

pnewhook (788591) | more than 2 years ago | (#37691746)

Also, BB owners shoulda thought of that before buying a phone with a centralized web proxy and messaging!

And Apple / Android owners should have thought about the ability of the government/whoever to eavesdrop on their phone / text messaging before they bought their devices. I choose personal security over an outage every two years any day.

Re:Nothing to see here, we're fine (1)

geogob (569250) | more than 2 years ago | (#37692030)

I fail to see your point. On the contrary, I would believe devices going through the RIM network much easier to spy on.

Re:Nothing to see here, we're fine (1)

Vanders (110092) | more than 2 years ago | (#37691396)

What's more interesting about this is that it's taken so long for them to fix it, and that RIM themselves don't seem to understand what's wrong: the linked article in the Guardian indicates it's a failed database upgrade, but the news earlier was reporting that RIM were blaming a core switch failure.

That they don't seem to know what the problem is indicates that their infrastructure and processes are pretty poor. I'm pretty glad I'm not a Network or Systems admin at RIM.

Re:Nothing to see here, we're fine (1)

vlm (69642) | more than 2 years ago | (#37691604)

RIM themselves don't seem to understand what's wrong: the linked article in the Guardian indicates it's a failed database upgrade, but the news earlier was reporting that RIM were blaming a core switch failure.

Anonymous was threatening to "take down the financial companies" on Monday or something like that. Nobody uses RIM except for megacorps which more or less equals the big financial companies.

Sooooo maybe Anonymous did it. Would certainly fit in well with the nothing but spin B S thats been reported so far. You'd think Anon would have taken credit... Maybe they've learned not to do that.

Oblig. (4, Funny)

Rik Sweeney (471717) | more than 2 years ago | (#37691152)

What did one Blackberry owner say to the other?

Nothing!

Why? (0)

Anonymous Coward | more than 2 years ago | (#37691372)

because their bb messenger is down. that's why!

Re:Why? (1)

mr1911 (1942298) | more than 2 years ago | (#37691542)

Whoosh!

The one that explained it seems to be the only one needing an explanation.

Re:Oblig. (0)

MobileTatsu-NJG (946591) | more than 2 years ago | (#37691898)

What'd the iPhone owner say to the Android owner?

I like my phone!

What did the Android owner say to the iPhone owner?

I hate your phone!

Ghost in the machine (2, Funny)

Anonymous Coward | more than 2 years ago | (#37691154)

Clearly, there is a ghost in the machine. And his name is Steve.

Re:Ghost in the machine (1)

mr1911 (1942298) | more than 2 years ago | (#37691552)

The Ghost of Steve has better things to do than haunt the Ghost of RIM.

Canadian Technology! (1)

Spy Handler (822350) | more than 2 years ago | (#37691198)

said the rim founder guy

Re:Canadian Technology! (1)

hedwards (940851) | more than 2 years ago | (#37691404)

You planning on fixing the problem, eh?

Re:Canadian Technology! (3, Funny)

tripleevenfall (1990004) | more than 2 years ago | (#37691564)

"The power of the force has stopped you, you hosers."

Re:Canadian Technology! (1)

Anonymous Coward | more than 2 years ago | (#37692032)

Just a completely biased observation (because I'm Canadian)...

I don't see (or perhaps notice) commenters saying racist remarks against other countries. For example, if RIM was a Mexican company, you don't see people saying, "oh the servers must have fallen asleep".

I'm not offended by the comments themselves, it's more the fact that its seems like it's ok to pick on Canadians without any reprocussions that kind of makes me sad. But more than sad, I find the whole thing just interesting...

Again, perhaps it just seems this way to me because I'm biased.

Re:Canadian Technology! (1)

Five Bucks! (769277) | more than 2 years ago | (#37691482)

Just as good as the Nortel Technology that companies just paid billions for!

RIM job (2, Insightful)

Anonymous Coward | more than 2 years ago | (#37691208)

You'd think they would have highly paid people to foresee these kind of problems and have a contingency plan for to prevent a massive outage? Nah, they cost too much.

and of course (0)

Anonymous Coward | more than 2 years ago | (#37691232)

Its Unknown Lamer with another Apple propoganda article!

I would sell the stock (0)

Anonymous Coward | more than 2 years ago | (#37691246)

If I had any stock in RIMM, I would sell it all off. They're finished...done as far as I'm concerned. Just look at their 5yr history. Unless they pull a major fat rabbit out of their ass, it's not going up. I don't see how.

Re:I would sell the stock (4, Funny)

mu51c10rd (187182) | more than 2 years ago | (#37691288)

they pull a major fat rabbit out of their ass

Blackberry has some weird apps for their phones...

Mines Working (1)

jjetson (2041488) | more than 2 years ago | (#37691248)

Not sure when it went out last night, must have been when I was sleeping. But it started working again this morning for me. Don't know about the europe situation but N.A. service wasn't affected very much at all it seems.

Re:Mines Working (2)

afidel (530433) | more than 2 years ago | (#37691316)

You obviously don't use BES or BBM. BES service is still down, we got notified by our Boxtone service that as of 8am EST we had over 40% of our users with pending messages and it's gone up to near 100% now.

Re:Mines Working (1)

jjetson (2041488) | more than 2 years ago | (#37691394)

Using BBM right now, no problems whatsoever.

Re:Mines Working (1)

h4rr4r (612664) | more than 2 years ago | (#37691428)

I have one word for you ACTIVESYNC.
It is supported on Exchange, Zimbra and damn near every other mail server that matters. It is supported by every reasonably modern smartphone.

Re:Mines Working (1)

sarhjinian (94086) | more than 2 years ago | (#37692026)

And it'll probably be supported by RIM's next generation platform because they seem terminally unable to port classic BlackBerry messaging to the PlayBook.

Heck, weren't leaked screenshots of the PlayBook 2.0 update showing ActiveSync settings?

Re:Mines Working (1)

DrgnDancer (137700) | more than 2 years ago | (#37691388)

We still have people down. Not sure how many, as I don't deal with phones and many people have switched off BB here already; but I've seen a trickle of people going into the IT guy's office to ask about it.

The end? (1, Interesting)

Rik Sweeney (471717) | more than 2 years ago | (#37691274)

Seriously though, this couldn't have come at a worse time. Like the summary says, the iPhone 4S is just about to be released, and I imagine a lot of angry Blackberry owners are going to run out and buy one.

Personally though, I'd advice them to think twice and to get an Android phone since I don't think the iPhone reception issues have really been addressed and they'd just be going from one device with reception but no internet access to a device that sports the exact opposite.

Re:The end? (1, Flamebait)

jjetson (2041488) | more than 2 years ago | (#37691344)

I use a BlackBerry specifically for security and I think a lot of others do as well. So it's unlikely any of us would want an Android phone with the consistent malware and security problems it has.

Re:The end? (1)

hedwards (940851) | more than 2 years ago | (#37691438)

If you don't want malware, be mindful what apps you install, and flash the thing with Cyanogenmod, so that you can change permissions.

For all the hullabaloo about security problems on Android, it's still a very small number of apps, and probably no worse than in the computing world.

Re:The end? (1)

jjetson (2041488) | more than 2 years ago | (#37691512)

Or just don't use Android and don't worry about flashing or having to be cautious of what you download, where you visit, running a virus scanner etc. Wasn't this one of the biggest arguments on /. forever for why to use Linux over windows?

Re:The end? (0)

Anonymous Coward | more than 2 years ago | (#37691532)

Malware gets into the iPhone app store, too, despite Apple reviewing stuff.

Re:The end? (0)

Anonymous Coward | more than 2 years ago | (#37692000)

And promptly gets removed. Does that happen on a secondary android app market? No.

Re:The end? (0)

Anonymous Coward | more than 2 years ago | (#37691678)

Exactly. I've owned a Desire for several months now and not once have I experienced anything remotely resembling [bad]ware, despite having installed several third-party apps from unofficial sites. Besides, there are several free antivirus apps available through the Market, and ultimately Android by default prevents users from installing apps from anywhere else - changing this setting also displays a cautionary message.

OTOH, if you're clicking (or tapping) to install every app you're presented with, chances are you'll catch something eventually. Just because "phone" has "smart" attached to it doesn't remove the user of that responsibility.

Re:The end? (1)

powerchord84 (2483118) | more than 2 years ago | (#37691590)

I have an iPhone on Verizon and have zero connectivity issues, anywhere, data or voice...perhaps you're thinking about the initial AT&T iPhone 4 release?

iPhone reception issues have been addressed (4, Informative)

SuperKendall (25149) | more than 2 years ago | (#37691652)

A) the antenna design is a slightly altered on that was introduced with the Verizon iPhone. The antenna design is actually very good, you get much better reception with the larger external antenna - the only downside was the gap you could touch to potentially drop a call (if reception was weak), which has been moved to where you can't hit it accidentally. It's also not like you cannot affect signal strength similarly with almost any phone, search for "HTC death grip" and see what I mean. Your meaty hand does a great job of reducing signal strength when you wrap it around any phone tightly.

B) You can opt for Verizon or Sprint for voice service, which have better call quality - but slower data feeds. With the 4s at least you can still roam in GSM countries even if you have Verizon, which is nice. That stopped me from leaving AT&T before.

The annoying thing though, is that you cannot buy an unlocked iPhone to use with anything but a GSM carrier. I was hoping to buy an unlocked hone and try Sprint for a while... so be aware if you wanted to get an unlocked phone for international travel you'll be using AT&T.

Re:iPhone reception issues have been addressed (1)

Anonymous Coward | more than 2 years ago | (#37691736)

The Sprint iPhone 4S have unlocked GSM, and Verizon will unlock the GSM after 60 days (as long as you've been paying your bills), so you can use either of these phones with local SIM cards for international travel.

Thanks! (1)

SuperKendall (25149) | more than 2 years ago | (#37691936)

I had not heard that alternate carriers would unlock GSM, great news. Perhaps it will convince AT&T to follow suit...

Re:iPhone reception issues have been addressed (1)

Sockatume (732728) | more than 2 years ago | (#37691766)

Specifically, they've now got two cellular antennas, which allows them to swap to whatever one gets the clearest signal. If you're holding it in your hand, you're covering one antenna (which runs around the base of the phone) but not the other (which runs across the top).

I'll note with some irony that one of Apple's "death grip" comparison videos showed them death-gripping a Droid handset which itself had two antennas. Apple was apparently unaware of this because produced an eyebrow-raisingly implausible demonstration in which they were able to kill the phone's cellular signal by covering just one of them.

Re:iPhone reception issues have been addressed (0, Troll)

Anonymous Coward | more than 2 years ago | (#37691956)

Your meaty hand does a great job of reducing signal strength when you wrap it around any phone tightly.

You know, most sane people wouldn't count "you're holding it wrong" as "addressing the issue." I guess it's comforting to know that the reality distortion field persists even after death.

The annoying thing though, is that you cannot buy an unlocked iPhone to use with anything but a GSM carrier.

Wait, is this SuperKendall admitting there's a flaw with his hallowed Apple products? Oh, wait, of course not. He's pushing the blame for that onto the mobile carriers. After all, Apple can do no wrong.

Wait, what does the iPhone have to do with an RIM outage in the first place? Oh, right, nothing, other than as an excuse for Apple fans to act all smug and superior. But don't worry, no one is going to get an iPhone 4S to replace their Blackberry. They're all sold out to Apple fanboys, after all.

It's a good time to be an Android smartphone maker, though, since there are plenty of those out there, and almost all of them are superior to the 4S in any case. Especially if you require features like "being able to install apps outside the official app store," "user replaceable batteries," and "user replaceable storage." Honestly, I suppose I could make do without an SD micro slot. The first two? Not a chance.

(As an aside, anyone else find it hilarious that Apple is so heavily advertising the camera in the 4S without those last two? Especially the 1080p video feature? I wonder how many minutes it can record before running out of space and battery. Can't be too much. But that has nothing to do with this story. I'm sure there will be plenty of iPhone 4S Slashvertisements to ask that in later.)

Re:iPhone reception issues have been addressed (1)

Anonymous Coward | more than 2 years ago | (#37691984)

Not true, Sprint has announced that the SIM slot on their phone will remain unlocked, so you'll be able to pop in whatever microsim you want when you're overseas.

Re:The end? (1)

Machtyn (759119) | more than 2 years ago | (#37691656)

That Samsung Galaxy II S is looking pretty sweet. Any user reviews, likes, hates?

Re:The end? (1)

Paul Slocum (598127) | more than 2 years ago | (#37691778)

Reception on my Android phone was worse in NYC than my Verizon iPhone 4.

Re:The end? (1)

na1led (1030470) | more than 2 years ago | (#37692016)

That's why I'm a big believer in OPEN SOURCE like Android! Don't get yourself trapped in the Proprietary Zone!

Re:The end? (1)

nightfell (2480334) | more than 2 years ago | (#37692048)

What reception issues? The ones that nobody seems to have a problem with except those who don't own or want iPhones for entirely different motivations?

Damn you RIM (2)

monzie (729782) | more than 2 years ago | (#37691276)

Like many software consultants who travel all over the world, I have family and friends on BBM from many different countries. I have also come to rely on the blackberry for IM and email on the move. To make things worse, I also bought a BB Playbook which pairs nicely with my BB. And since it cant do email over wifi, the Playbook has also become essentially unusable for me. I'm on BIS ( not BES ) I would have been fine if I got a text message from ROGERS saying "hey BB service is down we'll be back in 3 days" - instead I am experiencing silent and sporadic outages. RIM, you've let me down.

Re:Damn you RIM (1)

GNU(slash)Nickname (761984) | more than 2 years ago | (#37691378)

How is it RIM's fault that Rogers didn't send you a text?

Re:Damn you RIM (1)

jjetson (2041488) | more than 2 years ago | (#37691440)

I'm on Rogers and it was down over night while I was sleeping it looks like. It was back up this morning and is running fine. I don't know what you're talking about 3 days.

Re:Damn you RIM (0)

Anonymous Coward | more than 2 years ago | (#37691582)

Next time think twice before using a proprietary, platform specific instant messaging protocol such as BBM. Especially when there are many alternatives out there.
Also think twice before buying a phone that depends on an extra server (BIS, what is it for anyway?) to do basic stuff such as email.
And finally, never buy a tablet that can't even do email on its own.

Re:Damn you RIM (1)

Dog-Cow (21281) | more than 2 years ago | (#37692076)

I'm sure they sent you an email. You just can't read it because BBM is down.

Fixed that for you (-1, Troll)

JustAnotherIdiot (1980292) | more than 2 years ago | (#37691290)

and the upcoming re-release of the iPhone 4

Re:Fixed that for you (1)

LWATCDR (28044) | more than 2 years ago | (#37691466)

Ahhh No.
It has a much faster dual core CPU, a new radio that supports both GSM and CDMA and a new higher resolution camera, and a new antenna. The only things that didn't change is the screen which a lot of people still think is the best screen on the market, the sensors and frankly I do not know what else they could have added their, and the case.
It is very close to a new phone but it is without a shadow of a doubt a much improved version of the 4.

Re:Fixed that for you (1)

iluvcapra (782887) | more than 2 years ago | (#37691962)

It's been remarkable to see a bunch of otherwise-super-technical slashdotters fall back on criticizing a cellphone's case design. For some reason I thought this was part of the "shiny" "iBling" aspect of a product I was supposed to ignore.

Re:Fixed that for you (1)

JustAnotherIdiot (1980292) | more than 2 years ago | (#37692064)

I'll be totally honest with you, I was making assumptions that, since they didn't call it the iPhone 5, that little/no improvements were made.
That, and the only apple dork I talk to wasn't interested in it.

After reading LWATCDR's comment though, I'd like to point out I was wrong.

Fortunately this will never happen to the iPhone (2, Insightful)

Anonymous Coward | more than 2 years ago | (#37691304)

Yes, it's a good thing to mention that the iPhone 4S is sold out and coming out this week. Because as we all know, iOS 5 doesn't move almost every single existing feature that iOS has onto the iCloud, where similar outages can now affect Apple users.

Nope. Definitely worth mentioning the iPhone 4S, because it totally competes with the Blackberry when it comes to enterprise services and security.

Oh, wait, everything I've said so far is wrong. Oops.

Seriously, what does the iPhone have to do with a Blackberry outage? No one using a Blackberry is going to switch to the iPhone, because the iPhone doesn't fill the same niche in any way. If you want a phone that can play Angry Birds, get an iPhone.

If you want a phone that can integrate with your existing IT infrastructure, you get a Blackberry or an Android.

The RIM outage might push more people over to Android, but it's not going to push anyone to iPhone. The iPhone is a shiny consumer toy, it's not a serious smart phone. The fact that the great new features for the iPhone 4S are a camera and a greeting card service is proof enough of that.

Re:Fortunately this will never happen to the iPhon (0)

Anonymous Coward | more than 2 years ago | (#37691548)

If you want a phone that can integrate with your existing IT infrastructure, you get a Blackberry or an Android.

What about me ... iPhone integrates my my existing IT infrastructure. I DON'T KNOW WHAT TO CHOOSE!!!

Re:Fortunately this will never happen to the iPhon (0)

Anonymous Coward | more than 2 years ago | (#37691556)

So what you're saying is, if you want a phone that does what you want it to, then get an iPhone. But if you want a phone that does what your corporate IT department wants, get a BB.

Re:Fortunately this will never happen to the iPhon (3, Interesting)

DrgnDancer (137700) | more than 2 years ago | (#37691566)

Ehh, apparently you missed a memo or five. iPhones and Android phones have both been able to integrate into corporate networks for quite a while. I have full e-mail, calendaring, and contact sync from the corporate exchange server on my iPhone. We're talking a Fortune 100 multinational here, not "dude the e-mail server guy totally hooked me up with e-mail on my iPhone!" On top of that I can use the VPN server to direct connect to the corporate network and manage my systems from the wifi in the mall if there's an emergency. Maybe a Blackberry can do that too, I don't know, but there's nothing I need to do remotely that I can't do from my phone. I also happen to know for a fact that this is all true for Android too (the guy I replaced uses a Droid something or other and he had the same setup I do). The days when Blackberry could just say "yeah, but we have all the business clients" are long over. They need to compete on features, because business no longer goes to them by default.

Re:Fortunately this will never happen to the iPhon (1)

gstoddart (321705) | more than 2 years ago | (#37691688)

Surely you don't expect people to listen to facts about the iPhone around here do you?

They're too busy being smug and hip by blaming the users of Apple products of being smug and hip.

Re:Fortunately this will never happen to the iPhon (1)

geoskd (321194) | more than 2 years ago | (#37691748)

They need to compete on features, because business no longer goes to them by default.

Of course not, their routers are down, duh...

Re:Fortunately this will never happen to the iPhon (1, Flamebait)

pnewhook (788591) | more than 2 years ago | (#37691800)

iPhones and Android phones have both been able to integrate into corporate networks for quite a while.

iPhones and Android phones have both been able to *UNSECURELY* integrate into corporate networks for quite a while.

Re:Fortunately this will never happen to the iPhon (1)

GNU(slash)Nickname (761984) | more than 2 years ago | (#37691942)

iPhones and Android phones have both been able to integrate into corporate networks for quite a while.

iPhones and Android phones have both been able to *UNSECURELY* integrate into corporate networks for quite a while.

Hey, I'll play.

iPhones and Android phones have both been able to integrate into corporate networks *RUNNING EXCHANGE* for quite a while.

Re:Fortunately this will never happen to the iPhon (1)

pnewhook (788591) | more than 2 years ago | (#37692070)

iPhones and Android phones have both been able to integrate into corporate networks *RUNNING EXCHANGE* for quite a while

Sure it can, just not as well as a BB. As Microsoft states: iOS 4 ActiveSync issue reflects Apple's priorities. "They don't have a vested interest in the load on an Exchange server ... The iPhone is not meant to be an enterprise device

Re:Fortunately this will never happen to the iPhon (1)

iluvcapra (782887) | more than 2 years ago | (#37692034)

To be fair, iOS 5 supports certificates, and the email client has always had SSL (certainly the MTA side wasn't secure, but what else is new?)

Android supports this as well with some third-party somethingerother.

Re:Fortunately this will never happen to the iPhon (1)

sgt scrub (869860) | more than 2 years ago | (#37691930)

Yes but your not having to use expensive middleware and are not tied to Microsoft products for services. Also, your mail client is able to use IDL in IMAP for "push email". So it totally doesn't count as "integrating into the existing IT infrastructure".

Re:Fortunately this will never happen to the iPhon (2)

Sockatume (732728) | more than 2 years ago | (#37691698)

It doesn't move "almost every single existing feature" onto iCloud. Literally every single iCloud feature is optional. Here's the breakdown:

* Option to do backups to iCloud server.
* Apps have access to a Dropbox-style storage space for syncing info across devices.
* Rebranding Apple's webmail, contacts, and calendar services to iCloud.
* Option to redownload previously purchased iTunes content on the device.

So if iCloud goes down:

* Have to do backups locally
* Angry Birds saves don't sync any more
* Can't check iCloud email, have to edit contacts and calendar entries manually on each device. (If you use iCloud for those.)
* Have to plug into computer to copy purchases

Whoop-de-fucking-do. It's exactly the same situation I was in if my Nokia stopped talking to Google Sync.

iCloud is focused on DEVICE storage first (1, Redundant)

SuperKendall (25149) | more than 2 years ago | (#37691754)

Because as we all know, iOS 5 doesn't move almost every single existing feature that iOS has onto the iCloud

What you do't know is what that means. iCloud is there as a serve to help sync data between devices. You could lose iCloud for 50% of the day and probably not notice, since all of your cloud based data would be eventually synchronized.

Many of the iOS5 features added don't use iCloud at all.

Definitely worth mentioning the iPhone 4S, because it totally competes with the Blackberry when it comes to enterprise services and security.

Between VPN, active sync, and remote management support - Yes, yes it does. At least you got one right.

Oh, wait, everything I've said so far is wrong. Oops.

No, just that first thing. Glad to help you.

If you want a phone that can integrate with your existing IT infrastructure, you get a Blackberry or an Android.

Oddly businesses like to communicate and secure devices, which would instead lead to choosing an iOS device as so many have...

You clearly have no idea what is happening in the enterprise space. iOS uptake is huge.

Re:Fortunately this will never happen to the iPhon (1)

Bucky24 (1943328) | more than 2 years ago | (#37691938)

A company that we contract with is desperately trying to move away from Blackberry because the devices have an incredible amount of difficulty connecting to their enterprise services. iPhones and Android phones have no problem at all.

Re:Fortunately this will never happen to the iPhon (2)

iluvcapra (782887) | more than 2 years ago | (#37692124)

This is the big difference between iCloud and other cloud servcies. iCloud is primarily a synchronization platform, there's some remote storage but it's meant to always backs local assets, much more like Dropbox than Google Apps. A pure cloud solution would just let you read everything off the remote, but doesn't necessarily make it easy or friendly to maintain local mirrors.

If the servers go down, you lose the ability to sync, but you don't lose what you have.

Re:Fortunately this will never happen to the iPhon (1)

MachineShedFred (621896) | more than 2 years ago | (#37692148)

Seriously, what does the iPhone have to do with a Blackberry outage? No one using a Blackberry is going to switch to the iPhone, because the iPhone doesn't fill the same niche in any way. If you want a phone that can play Angry Birds, get an iPhone.

Except that they are, and in droves.

Do you believe in coincidences? (1)

Coisiche (2000870) | more than 2 years ago | (#37691324)

I suspect that people will fund it strange that it would happen at the worst time it could but the truth is that it always will if your infrastructure doesn't incorporate the redundancy to cope with the issues that are going to occur.

RIM are wussing out... (3, Interesting)

Richard_at_work (517087) | more than 2 years ago | (#37691326)

In the UK, on both outages, RIM has let the mobile networks take full blame for all of the issues - they haven't issued a statement, or let the networks know what to tell customers, with network call centers as much in the dark as the callers themselves.

Re:RIM are wussing out... (1)

Daxx22 (1610473) | more than 2 years ago | (#37691674)

Blind hatred much? Public statements have been out since October 10th: http://uk.blackberry.com/serviceupdate/ [blackberry.com] If you work for one of those call centers, blame your management for not communicating with you, not RIM.

Re:RIM are wussing out... (1)

Sockatume (732728) | more than 2 years ago | (#37691730)

They have issued several statements. I'm not going to do your work for you, here's a BBC News search. They're quoted on several occasions.

http://www.bbc.co.uk/search/news/?q=blackberry [bbc.co.uk]

Just Switched (2)

tgetzoya (827201) | more than 2 years ago | (#37691390)

I just switched from a Blackberry to the Motorola Bionic on Sunday. I feel lucky now.

Re:Just Switched (1)

sgt scrub (869860) | more than 2 years ago | (#37691806)

+1 Dodge

NOT the final nail (0)

Anonymous Coward | more than 2 years ago | (#37691418)

People who think that Blackberry is about to die are delusional. While I cannot argue that they are floundering in DEEP trouble, and indeed appear on the brink of collapse, the reality is that corporations depend too heavily on BES... for now.

ActiveSync to iDevices and Android works just as well (some argue better) than BES, and anyone (*cough*) who has ever administered BES knows what a pain in the ass it is. But it works, and for the most part works well.

While consumers only seem to care about launching birds out of slingshots and using a text messaging system that is only marginally better than traditional SMS/MMS (oh! I can see when they read it! and when I can't, I'm going to defect to iPhone anyway because this is clearly the only reason to use a device!), corporations and admins care about the track record RIM brings to the table for security and manageability. And that's a big sector who has yet to be convinced by the same flash and glitz that seems to win over consumers (i.e. iDevice).

Blackberry has some years left. At the moment, the only people who can put the final nail in RIM's coffin are RIM.

Re:NOT the final nail (1)

mr1911 (1942298) | more than 2 years ago | (#37691650)

Blackberry has some years left. At the moment, the only people who can put the final nail in RIM's coffin are RIM.

And an extended outage is not trying very hard to do that how?

How can ANY company trust RIM? (0)

SuperKendall (25149) | more than 2 years ago | (#37691820)

I'm not even talking about the outage. I'm saying that if I owned a large company no WAY would I want lots of potentially sensitive communication going through third party servers.

It was a good idea for a while because the advantages you got greatly outweighed the potential danger. But at this point as you say Activesync works really well. Why take the risk to open a portal for potential corporate espionage when you do not have to?

As a an only slightly hypothetical example, what if China asked RIM for some communications and then shared them with a chinese company? RIM has shown they will hand over data to security organizations and in some places like China with nationalized industries you could easily see how they might misuse that ability to peer into what you are doing.

Re:NOT the final nail (1)

MrSmith0011000100110 (1344879) | more than 2 years ago | (#37692088)

The market as a whole can put the final nail in RIM's coffin by finally getting off of the Exchange titty. It's funny how in almost every case, we (the IT community) doesn't like things to be proprietary, but we're willing to let M$ and RIM chew through our budgets year after year. I'd rather have a fleet of iPhones(which I hate by the way) and/or Android devices that I can remotely wipe running IMAP mail and a centralized calendar solution(Darwin) than ever EVER deal with BES and Exchange again. Seems like a valid solution to the overall problem rather than just complaining about one piece of the greater cancerous whole. OT, my CEO actually wouldn't give up his BB in favor of an iPhone/Android phone because all of his CEO friends are still on BBM. Guess these guys never heard of SMS.

Oops no rollback ? (3, Interesting)

Colin Smith (2679) | more than 2 years ago | (#37691464)

No B infrastructure?
No testing?

Bet the business made lots of money though.
 

my bad (2)

damn_registrars (1103043) | more than 2 years ago | (#37691616)

I just rebooted my berry early yesterday for the first time in several months. I then went ahead and installed all the available software updates.

I'll try to do software updates at less important times next time.

Fix it (0)

Anonymous Coward | more than 2 years ago | (#37691618)

Looks like a RIM job.

Double Standard (2)

jjetson (2041488) | more than 2 years ago | (#37691640)

It's funny how so many people jump all over RIM in a situation like this but completely forget when the east coast earthquake knocked out all the Android and iPhones and BlackBerrys were the only thing working.

RIM = Run Away In Motion? (1)

PolygamousRanchKid (1290638) | more than 2 years ago | (#37691690)

Well, the outage seems to be in motion . . .

BlackBerry Outage Spreads To North America

Re:RIM = Run Away In Motion? (0)

Anonymous Coward | more than 2 years ago | (#37692024)

You suck at acronyms.

Not again (0)

Anonymous Coward | more than 2 years ago | (#37691740)

Well combined with the unpatched bug that prevents me from running Appworld and multiday failures of BBM, email, web browsing facebook etc.

I'm not looking at another blackberry.

The Voice of the Future (2)

sehlat (180760) | more than 2 years ago | (#37691756)

On the first day of the European outage, I was leaving my office and a student got on at the second floor. She was texting on her phone and I asked her about that, since it was a Blackberry and, as she commented still working in the US. Her reply was illuminating.

"Yes, but they're on the way out."

If you can't catch 'em young, you're toast.

No love here. (1)

sgt scrub (869860) | more than 2 years ago | (#37691786)

Rim made a living off disabling IDL in IMAP and selling it as a middleware product, suing the shit out of people doing the same thing, and gouging customers that use SMS. I don't wish they go out of business. I wish they go out of business and rot in hell.

RIM is Dying (0)

na1led (1030470) | more than 2 years ago | (#37691944)

RIM is on life support and dying a slow death! The company is slowly suffocating but it's almost over! Don't worry BB users; the suffering will soon end when RIM pulls the plug!

Could've been worse (1)

93 Escort Wagon (326346) | more than 2 years ago | (#37692090)

Thank goodness RIM's been losing market share - this could've affected a lot more people!

Seriously, though - using a centralized server does have its selling points, especially to corporations. Unfortunately Blackberry users are currently experiencing the negative aspect of that design decision.

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