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RIM Offers Free Apps Following Outage

samzenpus posted more than 2 years ago | from the please-come-back dept.

Blackberry 122

wiredmikey writes "Following a series of outages last week that affected BlackBerry users around the word over a three day period, RIM has come forward with its plans to "make good" on the incidents that frustrated millions of users who bashed the mobile technology provider. Research In Motion today said it would offer a selection of premium apps worth more than US $100 free of charge to subscribers as 'an expression of appreciation for their patience during the recent service disruptions.' The company also announced that its enterprise customers will also be offered one month of free Technical Support."

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122 comments

They should pay, instead! (1)

aglider (2435074) | more than 2 years ago | (#37739128)

Ditto.

Re:They should pay, instead! (2)

delinear (991444) | more than 2 years ago | (#37740704)

Indeed, this means the more loyal customers who've already purchased many of these apps will be disproportionately rewarded (unless it's just $100 to spend on whatever they please). Either way the company is acting like it's a given that this is more than adequate compensation - for businesses who rely on the service it could well be a drop in the ocean of their losses for the period the service was down.

Re:They should pay, instead! (3, Funny)

optimism (2183618) | more than 2 years ago | (#37742264)

RIM: "As a show of...appreciation for your patience during the recent service disruptions, umm...here's a sandwich!"

Customer: "But-"

RIM: "Thanks for coming everybody! Goodnight!"

Customer: "Noooo! Wait!"

RIM: "What? You got your sandwich!"

Re:They should pay, instead! (1)

narcc (412956) | more than 2 years ago | (#37742564)

Hey, it's more than Apple users got for the constant outages to their $99/year MobileMe service.

There were two just recently, one Sept. 30, and another shortly after. But go ahead and bash RIM for offering free apps and free support.

Re:They should pay, instead! (1)

ColdWetDog (752185) | more than 2 years ago | (#37742674)

Hey, it's more than Apple users got for the constant outages to their $99/year MobileMe service.

I think they gave me one (or was it two) extra months of less crappy service. Apple did (finally) manage to message the kinks out of MobileMe. Just in time to drop it completely and create an entirely new set of problems in the iCloud.

Was Murphy recursive?

Wow! (3, Funny)

Anonymous Coward | more than 2 years ago | (#37739158)

I wasn't even aware there was $100 worth of apps on the BlackBerry app store to begin with!

Re:Wow! (1)

BigT (70780) | more than 2 years ago | (#37740784)

$100 is only enough for 2, maybe 3, blackberry apps. You won't find many 99-centers in the BB App World, like you will on the Apple app store. The BB is for business customers and the apps are priced accordingly. Most that I've seen start at $3.99. Many themes are $5 and up.

Re:Wow! (0)

Anonymous Coward | more than 2 years ago | (#37741140)

If $100 is only enough for 2-3 apps, I guess your math is special... 3.99 times 3 is 100? Most apps in the BB app store are from 99 cents to 5 dollars in my scanning. I have 3 apps with list prices of 2.99 and 3.99. And that is too high---I think people want 'free' from my selling experience. I have one guy who copied my app 5 times onto different phones rather than paying 99 cents (I've raised my price). (He now has 6 phones running that single license).

Re:Wow! (1)

GameboyRMH (1153867) | more than 2 years ago | (#37741784)

$100 is only enough for 2, maybe 3, blackberry apps.

Or one I Am Rich clone.

Free Apps? Meh. (0)

Anonymous Coward | more than 2 years ago | (#37739164)

How well do they work on broken servers?

Re:Free Apps? Meh. (1)

rdoherty (898394) | more than 2 years ago | (#37739306)

How well does your desktop software run on your computer when your internet service provider goes down?

Re:Free Apps? Meh. (1, Offtopic)

h4rr4r (612664) | more than 2 years ago | (#37739536)

But the providers did not have any outages. The Internet access via the cell provider was fine the whole time.

Bye bye, RIM (4, Interesting)

Scutter (18425) | more than 2 years ago | (#37739186)

This is the second major outage RIM has experienced while my company has used their phones. Unfortunately for them, this one came right in the middle of my company's evaluation period for new phones company-wde and it just sealed their fate. RIM's going bye-bye.

Re:Bye bye, RIM (1)

pnewhook (788591) | more than 2 years ago | (#37740562)

This is the second major outage RIM has experienced while my company has used their phones.... RIM's going bye-bye

Wow, I really dont understand this backlash for two outages... lets see:

Gmail went down in 2009 and 2011. Those morons at Google just dont understand how to scale for their user demands so I'm cancelling my service as a protect.

Hotmail, MSN and the whole Microsoft cloud go down more than Snooki on JerseyShore. Out goes those incompetent bastards.

Yahoo mail also goes down a lot. Out they go.

I remember both my cable and power going out during a storm. The utility companies clearly don't give a shit about customer service. Cancelling them tomorrow.

Seriously why pick on RIM? get a grip.

Re:Bye bye, RIM (4, Insightful)

Just Some Guy (3352) | more than 2 years ago | (#37740982)

And in the mean time, our company's mailserver has been at 100% availability outside planned service upgrade windows. 100%. Not a single unplanned outage, ever, in nearly a decade. If there were a multi-day service outage, several people (including me) would be having an extremely unpleasant meeting with the company's owner to explain why we should still be employed.

That's why I have no problem holding RIM accountable. For most people, Gmail, Hotmail, MSN, and Yahoo! are unpaid services. You pay dearly for BlackBerry service, though, and expect a higher level of professionalism out of them. I mean, there are circumstances that you just can't plan for. Rolling out a patch company-wide before testing it isn't one of them.

Re:Bye bye, RIM (3, Insightful)

MobileTatsu-NJG (946591) | more than 2 years ago | (#37742494)

I'm sorry to tell you this, but you seriously jinx'd yourself.

Re:Bye bye, RIM (2)

Just Some Guy (3352) | more than 2 years ago | (#37743060)

I have said server cowed into terror. It knows I'd tear it down at the hardware level if I needed to so it's very obedient.

Re:Bye bye, RIM (2)

OneFix (18661) | more than 2 years ago | (#37741022)

A lot of blackberry users rely on their email to run multi million dollar corporations. These companies would never rely on a rebranded free solution like G-Mail for important emails. And, if they do, they deserve to go without services when an outage like this hits.

And, it's not just email that is effected. As it sits, there is no conceivable way for a global outage of Android services, but from what I'm told, this included contacts and events as well.

Re:Bye bye, RIM (0)

Anonymous Coward | more than 2 years ago | (#37741024)

holy shit, you're a fucking moron.

look, in a business environment, two major, long-lasting outages in close proximity to each other is completely unacceptable. all those other services that you mentioned are also completely unsuitable in a business environment, for much the same reason.

why pick on RIM? they are marketed as a business platform. they failed miserably. they should be tossed out.

go back to your mom's basement; you don't understand how the real world works.

Re:Bye bye, RIM (4, Insightful)

Eil (82413) | more than 2 years ago | (#37741688)

Every one of those that you listed is a free consumer-level service. There was never even so much as a hint of guaranteed uptime. In fact, the terms of service quite clearly specify that Google, Yahoo, et al can do literally anything they like, up to and including deleting your account permanently for no reason whatsoever.

RIM developed, marketed, and sold Blackberry as an enterprise communication system. It is most assuredly not free. The government relies on RIM's services, as well as the vast majority of large enterprises. My previous job was a sysadmin in a large financial institution where every minute of downtime was quite realistically estimated in the millions of dollars. Blackberries were how the entire IT department communicated with each other and the monitoring systems both during and after hours. Without the use of our Blackberries, we would have had no way to respond to "host down" alerts coordinate for the nightly 3 a.m. maintenance windows.

Re:Bye bye, RIM (0)

Anonymous Coward | more than 2 years ago | (#37742246)

Apple's $99/year MobileMe service is out so often that outages rarely get media coverage! There was a big outage Sept. 30 and Oct. 3rd

I can't wait to see the excuses from iCloud users!

Re:Bye bye, RIM (1)

GameboyRMH (1153867) | more than 2 years ago | (#37741822)

Did you notice that all the other services you mentioned were free? Except power which is sort of a monopoly. Of course you could get your own generator*

*Unless you live in an HOA. If you live in an apartment you could sacrifice a window or two for engine exhaust/intake air and radiator inlet/exhaust

Pro-corporate defensive rants (0)

Anonymous Coward | more than 2 years ago | (#37741948)

The new rage in business and customer retention strategies!

Re:Pro-corporate defensive rants (1)

Opportunist (166417) | more than 2 years ago | (#37742294)

Yeah, and since techs have been the ones that make those decisions, not to mention that they have been die-hard fans of BB over ... well, any other kind of smartphone, they make the perfect target for this kind of strategy.

Holy fuck, even when astroturfing, markedroids are morons.

Re:Bye bye, RIM (0)

Anonymous Coward | more than 2 years ago | (#37741970)

Because they charge a premium for being a 'business class' of service.
How dare people expect quality when they pay for it right?

Fuck you and all the little company apologists like you. If your precious companies cared a damm about more than profit. They wouldnt have these kind of problems.

Gmail went down? free.. yahoo went down? free.. hotmail? free.. free free free... who cares if a free service goes down.. But once you start paying for it.. It damm well better work.

RIM is out at this company as well. The shit hit the fan and i had someone to blame. They're gone.

Re:Bye bye, RIM (0)

Anonymous Coward | more than 2 years ago | (#37742360)

How dare people expect quality when they pay for it right?

I don't recall any backlash from the near-constant outages Apples $99/year MobileMe service suffers. I guess when people pay through the nose for Apple, they don't expect quality.

RIM is out at this company as well. The shit hit the fan and i had someone to blame. They're gone.

So... Apples not even on your radar, right?

Free Technical Support (2)

Cornwallis (1188489) | more than 2 years ago | (#37739198)

I'd use that free month's worth of support to have RIM help me move my account to another service.
Wonder if they'll do that?

Re:Free Technical Support (-1, Flamebait)

jhoegl (638955) | more than 2 years ago | (#37739314)

You remind me of an old guy trying to be a smartass about something, thinking they are proving a point at the same time.
All I can do is shake my head slowly, roll my eyes, and walk away dramatically.

Re:Free Technical Support (1)

GameboyRMH (1153867) | more than 2 years ago | (#37741884)

Well think about how contacts on a Blackberry are managed and then consider how helpful RIM might be:

There are many ways to import contacts in large numbers directly or indirectly onto a Blackberry.

To get them off there are three ways:

1. Move them onto another Blackberry through the desktop software
2. Use the desktop software and a PIM manager to turn them into vcards, and then put them on another phone. No problem for an Average Joe right?
3. Beam them one at a fucking time off the Blackberry.

I'm so glad that when I wanted to move all my contacts from my Treo 650 to my N900 it was about 3 clicks on the Treo to Bluetooth-beam them all in one fell swoop.

Re:Free Technical Support (3, Insightful)

Opportunist (166417) | more than 2 years ago | (#37742310)

If you have a chance reaching anyone there... I mean, consider this:

1. They probably won't hire more supporters just for a month.
2. During this month, people will call for anything.
3. RIM already showed how well they scale with increased demand.

And the apps are ... ? (1)

damn_registrars (1103043) | more than 2 years ago | (#37739200)

I didn't see a list of the free apps in the linked article. Odd that I actually bother to RTFA and I get no useful information on it. In other words, good summary by slashdot of a terrible article.

Re:And the apps are ... ? (4, Informative)

Neil_Brown (1568845) | more than 2 years ago | (#37739232)

Listed on SlashGear [slashgear.com] :

  • SIMS 3 – Electronic Arts
  • Bejeweled – Electronic Arts
  • N.O.V.A. – Gameloft
  • Texas Hold’em Poker 2 – Gameloft
  • Bubble Bash 2 – Gameloft
  • Photo Editor Ultimate – Ice Cold Apps
  • DriveSafe.ly Pro – iSpeech.org
  • iSpeech Translator Pro – iSpeech.org
  • Drive Safe.ly Enterprise – iSpeech.org
  • Nobex Radio Premium – Nobex
  • Shazam Encore – Shazam
  • Vlingo Plus: Virtual Assistant – Vlingo

Re:And the apps are ... ? (1)

rdoherty (898394) | more than 2 years ago | (#37739270)

Vlingo is like Siri, and has been a $20 app on blackberry devices since 2009

Re:And the apps are ... ? (4, Funny)

bedouin (248624) | more than 2 years ago | (#37739992)

The only thing missing from this 'premium' list is a fart app.

Re:And the apps are ... ? (1)

ColdWetDog (752185) | more than 2 years ago | (#37742704)

And a flashlight app.

Re:And the apps are ... ? (2)

Scutter (18425) | more than 2 years ago | (#37739256)

I didn't see a list of the free apps in the linked article. Odd that I actually bother to RTFA and I get no useful information on it. In other words, good summary by slashdot of a terrible article.

You should have read all the way to the end:

RIM said the apps will be made available to customers over the coming weeks on BlackBerry® App World and will be available through the end of this year.

This is marketspeak for "We'll offer it when we get around to making the list of the bottom-100 selling apps that we can foist off on you as a freebie. It'll probably be Q2 of next year before we decide."

Re:And the apps are ... ? (0)

Anonymous Coward | more than 2 years ago | (#37739258)

List of the apps:

SIMS 3 – Electronic Arts
Bejeweled – Electronic Arts
N.O.V.A. – Gameloft
Texas Hold’em Poker 2 – Gameloft
Bubble Bash 2 – Gameloft
Photo Editor Ultimate – Ice Cold Apps
DriveSafe.ly Pro – iSpeech.org
iSpeech Translator Pro – iSpeech.org
Drive Safe.ly Enterprise – iSpeech.org
Nobex Radio Premium – Nobex
Shazam Encore – Shazam
Vlingo Plus: Virtual Assistant – Vlingo

Great idea RIMM, give all those BB users a taste of 3rd party apps, and when they want more, they'll have to switch to Android or iOS

$100 for only brief e-mail delays, AWESOME! (1)

rdoherty (898394) | more than 2 years ago | (#37739206)

$100 of premium apps from EA, gameloft, ispeech and vlingo (Blackberry's version of Siri) is an awesome reward for having my e-mail arrive 15 mins late around 1am last Tuesday!

Unless... (1)

hellfire (86129) | more than 2 years ago | (#37739298)

Unless of course the email delays cost you $200+ in business.

Re:Unless... (1)

rdoherty (898394) | more than 2 years ago | (#37739550)

If a company lost $200+ due to email delays, I'm certain their lawyers would be breathing down the necks of RIM.. yet, I doubt there are any BBM-loving BIS users who lost $100+ of anything when they were forced to rely on SMS and old-fashioned phone calls when their phones were affected by the outage.

Re:Unless... (1)

UnknowingFool (672806) | more than 2 years ago | (#37740172)

Yes most companies that reliant on BBs would have had BES which I understand were not affected. Even if someone did lose $200, I'm pretty sure their contract with RIMM absolves them of losses due to outages.

Re:Unless... (5, Informative)

simpz (978228) | more than 2 years ago | (#37740682)

Yeah I keep hearing this spin. We are a BES user and all our BB's were all down for 2 days and some were down for all 3 days!

Re:Unless... (1)

DaedalusIcarusHelios (2301460) | more than 2 years ago | (#37741338)

There are only a few of us BB users left at my company, but I had no BES issues (just issues with Gmail during the last day), and another user had no service at all. Of course, I have a new BB Torch 9850 and he had an ancient 8830, so that may have played a role. Both on the same BES.

Re:Unless... (1)

Sporkinum (655143) | more than 2 years ago | (#37740968)

All our BES phones were down for a day for Email and BBM. They worked fine for texts and calls.

Re:Unless... (1)

Opportunist (166417) | more than 2 years ago | (#37742334)

If anything, the fact that apparently no lawyers are breathing down RIMs neck shows just how important manager emails really are.

Re:Unless... (1)

GameboyRMH (1153867) | more than 2 years ago | (#37741902)

Anyone making serious money who relies on such a heavily centralized and locked-in service deserves what they get.

Re:$100 for only brief e-mail delays, AWESOME! (0, Interesting)

Anonymous Coward | more than 2 years ago | (#37739394)

vlingo (Blackberry's version of Siri)

NO! For Pete's sake, man... don't fall for the Apple marketing scheme where they make everybody compare every thing in the world to whatever they decided to buy up.

Vlingo is not BB's version of Siri.

Siri was the App Store's version of Vlingo. Until Apple bought it and pulled it from the store, thus making it unavailable for earlier iPhone versions.

Re:$100 for only brief e-mail delays, AWESOME! (2)

NeutronCowboy (896098) | more than 2 years ago | (#37739916)

Of course, on the flip side, $100 of stupid game apps for delaying the sending of critical emails by over 4 hours is utterly ridiculous, and bordering on the insulting.

Re:$100 for only brief e-mail delays, AWESOME! (1)

narcc (412956) | more than 2 years ago | (#37742618)

Hey, it's better than the nothing you got from the zillions of times Apple's $99/year MobileMe service went down. (Twice in the past couple weeks)

Oh, and your emails did get delivered -- they didn't lose a single message. Can anyone say the same for Apples outages?

Re:$100 for only brief e-mail delays, AWESOME! (2)

QuasiSteve (2042606) | more than 2 years ago | (#37739938)

hey hey hey! That's RIAA/MPAA accounting you've got going on there.

Were you going to buy those apps?
If no, then clearly they lose nothing by just giving them to you.
Ergo their worth is actually $0.

Aren't you pissed that RIM would compensate you for the annoyance - and others for the full-on downtime - with squat?

Hmm wait, I think I'm wielding that double-edged sword wrong..

Re:$100 for only brief e-mail delays, AWESOME! (1)

rdoherty (898394) | more than 2 years ago | (#37740340)

Actually, I did consider buying NOVA ($7), iSpeech ($20) and vlingo ($20), but didn't want to spend money on them.. and, I'd imagine that there are other blackberry users who would have bought some of these if they knew about them.

Re:$100 for only brief e-mail delays, AWESOME! (0)

Anonymous Coward | more than 2 years ago | (#37742512)

That depends: if RIM needs to pay a bunch of money to the app developers in order to give them away for free, RIM loses a ton of money on the deal (even though their worth to you is still $0).

Re:$100 for only brief e-mail delays, AWESOME! (1)

pnewhook (788591) | more than 2 years ago | (#37740582)

Actually for me its an awesome deal for being completely unaffected in the slightest way at all.

Only problem is... (4, Insightful)

MrCrassic (994046) | more than 2 years ago | (#37739220)

When apps on iOS, Android and even Windows Phone are way better than Blackberry apps and people begin to realise that these types of outages are not possible on those platforms (everything on a Blackberry, including internet usage, goes through continental proxies; not the case on Apple et. al. except for specialised services like iCloud and Gmail and such), free apps aren't good enough. On top of that, this doesn't do anything for companies like mine that prohibit end-users from installing anything on our Blackberry phones for regulatory reasons.

Even if they release a phone that's super-awesome and is somewhat competitive with today's smartphones (so far, this seems unlikely), their hub-spoke service model for consumer service is ridiculously outdated. Wake me up when they've gotten rid of BIS and internet proxies.

Re:Only problem is... (1)

MrCrassic (994046) | more than 2 years ago | (#37739302)

Two other things:
  • Their list of free software is weak sauce. Have a look.
  • The apps include: SIMS 3, Bejeweled, N.O.V.A., Texas Hold'em Poker 2, Bubble Bash 2, Photo Editor Ultimate, DriveSafe.ly Pro, iSpeech Translator Pro, Drive Safe.ly Enterprise, Nobex Radio Premium, Shazam Encore, and Vlingo Plus: Virtual Assistant.

  • That month of free tech support is great and all, but not good enough for the seemingly-infinite stream of drama with BES.

Re:Only problem is... (1)

DaedalusIcarusHelios (2301460) | more than 2 years ago | (#37741642)

What's wrong with the apps? A good number are quality games, but there are some real good tools in there too. I've been using BlackBerry effectively for years and I was running apps before iPhone even came out. The apps may not always look as pretty, and there may not be the sheer bulk of quantity, but there are some nice quality apps that I rely on and work great. But I get it you don't like BlackBerry. Regarding BES, I've rarely had any issues with BES. Most issues stem from a bad configuration (easy to do due to the complexity, but still). Other issues stem from sys admins being too lazy to update the software (or too fearful).

QoS (0)

Anonymous Coward | more than 2 years ago | (#37740142)

Speaking with authority on someone who helped implement QoS at a large Telecom. All those Apple and Android devices pass through your telecom, they traffic shape a lot of data, thats how they offer stuff like $5 facebook or $10 unlimited social etc. They were dumb struck on how to do that for BB as they couldn't see data going.

So it is really what you want. Is secure communication important for you or not.

BTW, I am not saying iOS and Android doesn't offer options, however Joe the plumber is not going to setup VPN.

Re:QoS (2)

kiwix (1810960) | more than 2 years ago | (#37741086)

Is secure communication important for you or not.

If secure communication is important to me, I want my data to go through a VPN that I control, not through the VPN of some random telecom company. By the way, several governments aked RIM to give them access to the data, so I'm not really sure what kind of security is given by their VPN.

Re:QoS (0)

Anonymous Coward | more than 2 years ago | (#37741596)

I want my data to go through a VPN that I control

Then set up a BES server. BES Express is free.

By the way, several governments aked RIM to give them access to the data

That doesn't matter as RIM can not give them access to BES user's data. But don't inconvenient facts stop you from spreading misinformation.

Re:Only problem is... (1)

na1led (1030470) | more than 2 years ago | (#37740266)

I'd tell them to take their apps and shove it! If your Business relies on getting synched messages and calendars on your phone and you lose several days, no cheap $5 app is going to replace that loss time! We use to have Black Berry at our office until we switched to Android and iPhone because RIM support SUCKED so bad, we had a problem with our BB Server which RIM couldn't resolve, ended up with a whole week of no service! If you know what's good for you, you'll get rid of that outdated BB phone!

Re:Only problem is... (1)

Lucky75 (1265142) | more than 2 years ago | (#37740744)

Pretty sure BES wasn't affected...

Re:Only problem is... (3, Interesting)

pnewhook (788591) | more than 2 years ago | (#37740668)

When apps on iOS, Android and even Windows Phone are way better than Blackberry apps and people begin to realise that these types of outages are not possible on those platforms

Outages are not possible on these platforms because BB offers a service that these guys do not. During the outage my phone lost BBB service so I only had the phone, internet, SMS and email services. Basically everything every other smartphone can do.

everything on a Blackberry, including internet usage, goes through continental proxies; not the case on Apple et. al. except for specialised services like iCloud and Gmail and such

Nonsense. My phone was unaffected for internet and messaging. Only BB messaging service was affected.

On top of that, this doesn't do anything for companies like mine that prohibit end-users from installing anything on our Blackberry phones for regulatory reasons.

Ah - so you are upset that you cannot waste company time by playing Angry Birds...

Re:Only problem is... (1)

Lucky75 (1265142) | more than 2 years ago | (#37740726)

When apps on iOS, Android and even Windows Phone are way better than Blackberry apps and people begin to realise that these types of outages are not possible on those platforms (everything on a Blackberry, including internet usage, goes through continental proxies; not the case on Apple et. al. except for specialised services like iCloud and Gmail and such), free apps aren't good enough.

That's how they do all the compression which saves you a shit ton on data usage, as well as the extra security. Pretty sure BES wasn't affected though. meaning it was only non-corporate users who had problems.

On top of that, this doesn't do anything for companies like mine that prohibit end-users from installing anything on our Blackberry phones for regulatory reasons.

Although your company did get 1 month free BES support. But you're right, it doesn't help you in particular. Were you even affected?

Even if they release a phone that's super-awesome and is somewhat competitive with today's smartphones (so far, this seems unlikely), their hub-spoke service model for consumer service is ridiculously outdated. Wake me up when they've gotten rid of BIS and internet proxies.

That depends on whether you like compression and security. A lot of people do.

The 'killer' app (1)

bigredradio (631970) | more than 2 years ago | (#37739230)

Users will want an app that allows them to migrate off RIM to iOS or Android.

Great Deal! (0)

Anonymous Coward | more than 2 years ago | (#37739234)

At least all the BBs that ended up on eBay when people switched to iPhone on Friday will have some decent apps bundled with them.

How about (1)

AdamJS (2466928) | more than 2 years ago | (#37739244)

Free playbooks instead? Nobody wants to buy them anyways. Might as well make some sort of real attempt to keep your current customers.

Why bother? (3, Interesting)

dammy (131759) | more than 2 years ago | (#37739388)

As a BB owner, why bother at all? Either they have the person hooked on a corp account, hooked on BBM, or waiting to get off a contract to buy a iPhone or Droid. BB will not be my next phone.

Re:Why bother? (0)

Anonymous Coward | more than 2 years ago | (#37742804)

I am fighting right now with my provider to cancel my BB contract under their insurance policy and move to a android. It was not just the outage, but the crappy crashing and broken software that was progressively making the phone more unusable.

Kiss my ass RIM, and by the way my company's ass also. I have given all employees the option to have a droid of their choice, and senior employees can have an iphone if they like.

   

what are they offering to apologize for... (0)

Anonymous Coward | more than 2 years ago | (#37739402)

being as hilariously out-of-date as Nokia brick phones?

Re:what are they offering to apologize for... (0)

Anonymous Coward | more than 2 years ago | (#37741706)

being as hilariously out-of-date as Nokia brick phones?

You're confusing RIM with Apple. Compare the hardware specs and OS features of the Bold 9900 to the iPhone 4s. Oh, look, Apple is the one behind!

How about a month's free usage? (3, Interesting)

davidwr (791652) | more than 2 years ago | (#37739408)

Just asking.

You're kidding, right??? (4, Interesting)

cormandy (513901) | more than 2 years ago | (#37739556)

Loyal but pi**ed off Blackberry user here... I was impacted by the outage last week. Run a small consulting firm, no BES so I am reliant on Blackberry's infrastructure via my mobile telco. Listen here RIM, if I wanted apps I'd buy an iPhone. Any compensation for us business users? Blackberry's roots are with business users and the enterprise environment, which is why I have continued to suffer with the device as more flash products have been released by RIM's competitors. Last week's outage was such a serious blow to RIM as the back-end Blackberry infrastructure remains their only remaining advantage. The Blackberry Torch -- which I loath for many reasons -- is so gutless that it is barely usable for surfing the web let alone for running Apps. RIM has taken last week's disaster as an opportunity to market their no-doubt underutilized App store. Very disappointing RIM...

Re:You're kidding, right??? (1)

DaedalusIcarusHelios (2301460) | more than 2 years ago | (#37741710)

Which Torch? The original 9800 was still pretty weak, but the new line is much better. Also, I'd suggest you setup a BES Express for your company. It's free and its not that complicated to setup. Not sure how big your infrastructure is, but I run it on a virtual machine and it works great. In fact, I had no issues with my BES email coming through during the outage. I had a problem with my Gmail though during that period. Another user on an old 8830 didn't get his BES emails though, so it might have been my good luck, or the fact I have a new device (Torch 9850) which runs the newer OS and may be more fault tolerant.

Re:You're kidding, right??? (1)

narcc (412956) | more than 2 years ago | (#37742440)

The Blackberry Torch -- which I loath for many reasons -- is so gutless that it is barely usable for surfing the web let alone for running Apps.

Compare the "magical" web-browsing experience of the iPhone 3GS to the BB Torch 9800. Hey, look at that, the Torch beats the pants off of the 3GS!

Do the same with an iPhone 4 and the Torch is still competitive -- and does a superior job of handling HTML 5.

Their new phones are even better. Sorry, you're very clearly uninformed.

Free Apps? That's an insult (0)

Anonymous Coward | more than 2 years ago | (#37739560)

How about jobs?

Re:Free Apps? That's an insult (1)

Cornwallis (1188489) | more than 2 years ago | (#37739716)

He died the other week...

Re:Free Apps? That's an insult (1)

grub (11606) | more than 2 years ago | (#37739776)


How about jobs?

Didn't you hear? He died.

Re:Free Apps? That's an insult (1)

zlives (2009072) | more than 2 years ago | (#37740764)

jobs.s was just released (its bad i know)

Re:Free Apps? That's an insult (1)

Ellis D. Tripp (755736) | more than 2 years ago | (#37741078)

You want a job from RIM? Wouldn't that be a rimjob?

Time will tell (1)

msobkow (48369) | more than 2 years ago | (#37739660)

Time will tell whether this is enough to appease the Blackberry user and enterprise communities, or whether they continue to lose customer base to other, newer platforms. I suspect the consumers will continue to abandon them in favour of the iPhone, Android, and Win7 phones. But there still isn't much competition at the enterprise level. Even for those platforms that have some form of enterprise management, I haven't heard of any that provide the device data encryption that RIM does.

In the meantime, pro-RIM slashdotters will gloat over their "free" premium apps, while the anti-RIM slashdotters will greedily demand more (most likely including a few impossible demands.)

Personally, I'd rather see companies just stop promising the impossible. The only reason the telcos can offer genuine five nine's service is their hardware and software has undergone much more rigorous testing, has simpler requirements, and hasn't had significant updates in years (just patches.) Don't forget that there is a very smal handful of providers servicing the telco's landline, DSL, and cell hardware and software needs, so they can concentrate the testing expenses and share it out amongst the telcos.

Despite that rigorous testing, even the telcos have had some outages (I remember a cascading update failure of AT&T SS7 hardware a number of years ago in particular.)

In the vast majority of cases, five-nines is only a marketing ploy, with outages covered by blanket clauses that excuse planned downtime from the calculations. It doesn't mean you'll actually get the uptime the contract states, it just gives you a contractual rebate when they inevitably fail to deliver.

For those enterprises affected by the outages: tough. It's your responsibility as risk mangers to plan for outages of critical systems, and have backup plans in place.

It's also worth noting that I've never met a smart phone user that relied on their smart phone's email services exclusively. Rather, they forward other email accounts to the smart phone, so for those risk-managing users, they could still use those other service providers while RIM was down.

They figure ... (1)

PPH (736903) | more than 2 years ago | (#37739728)

... if you're too busy playing Angry Birds, maybe you won't notice their system being down.

free apps and tech support? (1)

rrossman2 (844318) | more than 2 years ago | (#37739874)

I'm sorry, but if I still had my blackberry, I'd demand a refund for the down time I couldn't use my data plan (you know.. the extra $35 blackberry.net fee you have to pay via your carrier).

Re:free apps and tech support? (0)

Anonymous Coward | more than 2 years ago | (#37740490)

I'm sorry, but if I still had my blackberry, I'd demand a refund for the down time I couldn't use my data plan (you know.. the extra $35 blackberry.net fee you have to pay via your carrier).

Um.. here it costs about about 5GBP a month for BIS so the 3 days it was down.. about 50p?

the app they most need (1)

swschrad (312009) | more than 2 years ago | (#37740086)

"Map Locations of Working iPhones and Droids"

Word! (0)

Anonymous Coward | more than 2 years ago | (#37740130)

Following a series of outages last week that affected BlackBerry users around the word over a three day period,...

I hate when outages affected users around the word "over". If it was around the word "under", I wouldn't care...

Are RIM even trying? (2)

jimicus (737525) | more than 2 years ago | (#37740192)

I ask this in all seriousness: Are RIM even trying?

The core of their business that they built up was corporate customers who they sold BES to. But the first 5 apps they're offering are all games.

Meanwhile, the various Android phone vendors and Apple have been merrily chipping away at the corporate market at a rate of knots and are now starting to look at the low-end handsets that are subsidised to the point of being incredibly cheap even on pay-as-you-go.

AFAICT, more-or-less all of RIM's unique selling points have been eradicated over the last few years and all that remains now is "All your data traffic is routed through our servers so if we experience significant downtime - which can and indeed has happened - your smartphone becomes a dumbphone". Not really much of a selling point.

Re:Are RIM even trying? (3, Insightful)

msobkow (48369) | more than 2 years ago | (#37740756)

To be fair, the free apps are being offered to the consumer market. The enterprise is being given a month of free tech support.

Re:Are RIM even trying? (0)

Anonymous Coward | more than 2 years ago | (#37741164)

If I was an enterprise customer, I wouldn't want free anything, just those 3 days' worth of service refunded, and possibly incident loss compensations.
You know, compensation about the lost business opportunity, in my country, when a contract is breached in a way that affects your business, you can ask for that.

Re:Are RIM even trying? (2)

Lucky75 (1265142) | more than 2 years ago | (#37740858)

AFAICT, more-or-less all of RIM's unique selling points have been eradicated over the last few years and all that remains now is "All your data traffic is routed through our servers so if we experience significant downtime - which can and indeed has happened - your smartphone becomes a dumbphone". Not really much of a selling point.

Compression and security is the selling point of that.

Re:Are RIM even trying? (1)

phantomfive (622387) | more than 2 years ago | (#37741914)

RIM is not trying anymore. They lost it a few months ago when their developer base started leaving. First the good developers leave, then the competent ones leave, and all you have left are incompetent developers. From that point, there is no recovery. This pattern happens over and over in failing software companies.

Re:Are RIM even trying? (1)

Inda (580031) | more than 2 years ago | (#37741982)

The corporate end users at my place have forgotten about the outages. This issue with "IT" this week involves dupe calendar entries. Next week it'll be expense sheets...

Celebrities use Blackberries. The kids around here use them because of the status and fashion - they care not for encryption and exchange syncs.

RIM should have kept their mouths shut and just added minutes or money off the bill.

QOS, SLA (1)

toxonix (1793960) | more than 2 years ago | (#37740516)

If a service provider's service fails, shouldn't they refund you for that month's service fees?

And down it goes again... (1)

6Yankee (597075) | more than 2 years ago | (#37740842)

...as everyone tries to grab their free apps at once.

How about activsync (1)

lazn (202878) | more than 2 years ago | (#37740966)

How about just switching their phones off the antiquated BES teat and supporting activsync natively like every other phone out there? That would fix their server crashing problem once and for all.

Re:How about activsync (1)

DaedalusIcarusHelios (2301460) | more than 2 years ago | (#37741802)

The rumor is that the next set of phones using QNX will support ActiveSync. The issue was with BIS, not BES, so I assume that's what you meant.

RIM screws devs again (1)

Anonymous Coward | more than 2 years ago | (#37741012)

I'm a BB dev, and thanks RIM. Instead of giving a small amount of virtual cash, they have pre-chosen apps for users to choose from. So, my apps don't get any benefit from this giveaway.

I know that the negotiated price of the $100 free apps will likely only cost RIM 5$ or so. But I would have appreciated RIM giving users 2$ in credit as well to spend anywhere in the store. Then there would be 70 million subscribers with 2$ in their pocket - maybe some of them would buy my apps.

It seems typical of the tin ear RIM has to the market, its app devs, and probably its own managers.

Free app... (0)

Anonymous Coward | more than 2 years ago | (#37741028)

How about an app.. Artificial Clairvoyance. The app tells you when RIM is about to go down, giving you enough time to get you emails or arrange to get an iPhone.

Angry Customers App! (0)

Anonymous Coward | more than 2 years ago | (#37741846)

They didn't even have to offer this one, it just came with the territory.

interesting (0)

Anonymous Coward | more than 2 years ago | (#37741974)

Users affected around the word?

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