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Microsoft Surface Touch Cover 'Splits Within Days'

Soulskill posted about 2 years ago | from the make-like-a-banana dept.

Microsoft 135

An anonymous reader points out a report at the Guardian of a potential problem for early adopters of the Microsoft Surface tablet. The Touch Cover is one of the available protective covers for the device; it acts as a keyboard, and has both a gyroscope and an accelerometer on board. Unfortunately, some users have found that the edges of the Touch Cover have split open after only a few days of use. "The defect is identical in each case: the cover ... begins to split at its seam where the device attaches magnetically to the main computer. [One developer] was told to return his Touch Cover to Microsoft for a replacement, and Microsoft has been swapping faulty covers for users where it has retail stores. It's unclear whether the problems that people have encountered are due to a faulty batch or are a subtle problem that will become more apparent as more people use it for longer — but the fact that users in the US and the UK have reported the problem suggests that it is not isolated to a single manufacturing batch."

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My experience with Surface (2, Informative)

iolek (2772095) | about 2 years ago | (#41948477)

I would say that this story might be a bit over-sensationalist. I have Surface and the touch cover and it's working well. Actually, the whole thing is much better than Android based tablets or iPad. It just works, and you have Windows underneath.

Re:My experience with Surface (5, Funny)

imagined.by (2589739) | about 2 years ago | (#41948509)

I would say that this story might be a bit over-sensationalist.

Well, now that Microsoft wants to compete with Apple, they'll have to deal with over-sensationalist news as well.

Let me be the first to suggest "Covergate". ;)

Re:My experience with Surface (3, Funny)

dna_(c)(tm)(r) (618003) | about 2 years ago | (#41948643)

You guys, stop Microsoft cover bashing (then at least it will hold together at the seams)

Re:My experience with Surface (5, Insightful)

Cryacin (657549) | about 2 years ago | (#41948779)

You have to say, good customer service. At least they didn't say the users were just doing it wrong.

Re:My experience with Surface (0, Flamebait)

poetmatt (793785) | about 2 years ago | (#41949271)

Huh? That's what the windows OS defines. They didn't have to say it in conjunction to a surface tablet - by buying one, you're already doing it wrong.

Re:My experience with Surface (4, Interesting)

rtfa-troll (1340807) | about 2 years ago | (#41950507)

Every manufacturer does silent replacements for broken products. You a can only reasonably say that Microsoft has "good customer service" over this if they issue a total product recall before this becomes a major media issue.

(as a side note; it's pretty obvious the shills mod each other up within seconds at the start of an article being posted - doesn't this seem like pretty clear moderator abuse which Slashdot should stamp on)

Re:My experience with Surface (5, Informative)

Anonymous Coward | about 2 years ago | (#41951487)

No, not every manufacturer. Not Apple, Microsoft's competition.

http://www.macrumors.com/2012/04/19/blogger-victorious-over-apple-in-small-claims-case-on-nvidia-gpu-failures/
It seems that the actual article is down at the moment, but apple actually sent two lawyers to court, and tried to file a counter suit against a man even though Nvidia would be paying the actual cost of the repair.

So no, not every manufacturer. Microsoft is actually pretty great at customer service in that sense.

It was the same thing with the xbox 360s, if you had an xbox 360 that was 3 years old or less and had the most common hardware failure, it got replaced. Microsoft caught a ton of flack though, because their agreement to replace all these xboxes actually brought more attention to the story.

I had three(yes, 3) original playstations that didn't last 3 years without a hardware failure. I also had a PS2 that failed in 3.5 years after receiving maybe 1/10th of the use my xbox 360 received. Original nintendos were notoriously unreliable at reading cartridges. Nobody talks about those screwups though, meanwhile here's Microsoft replacing xbox 360s left and right, replacing all these touch covers, and people treat it as a negative. At least they're showing good faith to make it right.

Re:My experience with Surface (4, Funny)

rainmouse (1784278) | about 2 years ago | (#41948725)

Well, now that Microsoft wants to compete with Apple, they'll have to deal with over-sensationalist news as well.

Though I suspect they may find themselves in a patent infringement lawsuit regarding this.

Re:My experience with Surface (1)

Joce640k (829181) | about 2 years ago | (#41948867)

Though I suspect they may find themselves in a patent infringement lawsuit regarding this.

Yep. You can bet Apple is just waiting for the "right moment" to start suing.

Re:My experience with Surface (2)

rtfa-troll (1340807) | about 2 years ago | (#41950171)

Yep. You can bet Apple is just waiting for the "right moment" to start suing.

Don't expect much. Microsoft and Apple have long had a reciprocal patent licensing agreement. Basically they are acting in a patent cartel together to try to get rid of other competition from the market. When Microsoft brings out it's new phones I guess you can expect that there will also be a "right way" and a "wrong way" to hold it too. (As erroneus would have it "the grip of death")

Re:My experience with Surface (1)

ColdWetDog (752185) | about 2 years ago | (#41951939)

No, you're confused. That would be a trademark issue.

Re:My experience with Surface (4, Funny)

erroneus (253617) | about 2 years ago | (#41948793)

This is Microsoft we're talking about. There is the obgligatory "...of death" which must be added to every Microsoft based failure.

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41949015)

Surface Split of Death? (SSOD)

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41949763)

Surface Split of Death? (SSOD)

The surface split? Where did it go?

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41950551)

Surface Split of Death? (SSOD)

The surface split? Where did it go?

Certainly not in the homes of consumers.

Re: My experience with Surface (1)

Dupple (1016592) | about 2 years ago | (#41951519)

Red ring of death?

Fucked by Microsoft again...

Re:My experience with Surface (1)

Dr Max (1696200) | about 2 years ago | (#41952299)

To be fair they will replace any faulty cover for free and it's not like it even stops working suddenly. Also why are we reading about a split keyboard when they just invented real time voice to voice language translation using the tones and voice of the original speaker. http://www.technologyreview.com/news/507181/microsoft-brings-star-treks-voice-translator-to-life/ [technologyreview.com] .

Re:My experience with Surface (2)

bfandreas (603438) | about 2 years ago | (#41948983)

I would say that this story might be a bit over-sensationalist.

Well, now that Microsoft wants to compete with Apple, they'll have to deal with over-sensationalist news as well.

Let me be the first to suggest "Covergate". ;)

Sorry, you don't get to make up a name. Since a keyboard and MS are involved A20 Gate is assigned by default.

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41949065)

"Covergate" - is that anything like "screen door"?

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41950081)

And the antenna in the cover doesn't work either!

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41951777)

It's not just one accessory or even a single company. Throughout the PC world accessories are thought of a high margin items and consumers are treated to a plethora of crap. It's endemic, epidemic and emblematic of the age of consumption.

It the focus on profit over quality fills the world's landfills and signifies the contempt that capitalism holds for itself.

Re:My experience with Surface (-1, Troll)

gl4ss (559668) | about 2 years ago | (#41948531)

well, the story isn't about it not working. it's about it having a build/design defect. and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

Re:My experience with Surface (3, Insightful)

iolek (2772095) | about 2 years ago | (#41948541)

and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

Even the summary says that Microsoft is changing them. You're talking about Apple's way of doing things.

Re:My experience with Surface (4, Funny)

Dunbal (464142) | about 2 years ago | (#41948559)

Correct, if it was Apple the user would be told that he is using the cover wrong, and a new and improved cover would be available for purchase for $399.

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41949049)

Also, has anyone ever been able to receive a free m replacement I-product charging cable that seems to have a 6 month life span with the common consumer?

Re:My experience with Surface (2)

surkum (664630) | about 2 years ago | (#41949525)

Are you working for Apple?, That's the exact answer that an apple employer give me last week in Boston when I told him that my smart cover was tearing apart since I reviced it a month before. indeed it was after asking me if I has summeged it in water. 8) Subrealistic.

Re:My experience with Surface (1)

Anonymous Coward | about 2 years ago | (#41949765)

You should return your iPad too, it looks like the spell-check is faulty as well.

Re:My experience with Surface (5, Insightful)

benjymouse (756774) | about 2 years ago | (#41948737)

and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

I call BS. Nowhere in the linked articles is Microsoft cited for any such claim. Citation needed, please.

Re:My experience with Surface (-1, Troll)

gl4ss (559668) | about 2 years ago | (#41948799)

and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

I call BS. Nowhere in the linked articles is Microsoft cited for any such claim. Citation needed, please.

it is bs, because the suggestion is made with the mouth of an user. but it's apparently the reason for why it breaks, so I'd wager that MS would tell you just to fuck off after you're back to have it changed the third time.

Re:My experience with Surface (5, Interesting)

benjymouse (756774) | about 2 years ago | (#41948857)

it is bs, because the suggestion is made with the mouth of an user

Not with the mouth of a user. The suggestion was made by a user. Or are you suggesting that Microsoft imposes a user to make such a suggestion?

but it's apparently the reason for why it breaks

That a little premature conclusion, don't you think? I have been using the device extensively like that and my cover has not split (yet). Is it now a concern? Yes, definitively. I can even see how the wires in that place *does* put extra stress on the glued/welded surfaces. But to jump to " it's apparently the reason for why it breaks" is just not supported by any data at this point. Pure speculation.

so I'd wager that MS would tell you just to fuck off after you're back to have it changed the third time.

Yeah, you'd wager. Right. Certainly their actions so far indicate that the users affected by this problem have had no problem getting a replacement. So on what basis do you "wager" that?

Re:My experience with Surface (1)

swillden (191260) | about 2 years ago | (#41949221)

and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

I call BS. Nowhere in the linked articles is Microsoft cited for any such claim. Citation needed, please.

it is bs, because the suggestion is made with the mouth of an user. but it's apparently the reason for why it breaks, so I'd wager that MS would tell you just to fuck off after you're back to have it changed the third time.

I'll take that wager. In fact, if you'll bet me $1000, I'll give you two-to-one odds. If you agree, please respond and we'll nail down the details of the wager and the means for payment.

I could use $500.

Re:My experience with Surface (5, Funny)

Anonymous Coward | about 2 years ago | (#41948575)

Of course they're defective.

Which part of "Microsoft Product" did you not understand?

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41951501)

Yes, if it's Microsoft it's defective. If it's Apple, you're just holding it wrong.

Re:My experience with Surface (2, Funny)

Anonymous Coward | about 2 years ago | (#41948731)

I would say that this story might be a bit over-sensationalist.

The implication being there is some level of sensationalism that is acceptable?

Re:My experience with Surface (2)

flowsnake (1051494) | about 2 years ago | (#41948733)

You're holding it wrong. Not that big of a deal.

Re:My experience with Surface (5, Funny)

Anonymous Coward | about 2 years ago | (#41948777)

I agree. As a busy, young, professional, and I kept finding that my Android and Apple devices were holding back my potential to synergize my cloud potential at work, but it also got in the way of my X-treme lifestyle when I'm not. After a few days of using my new Microsoft® Surface, it magically unleashed my creativity and X-tremeness and earning potential with it's radical Microsoft® Windows® technology, and I was offered the job of CEO. The styling and unique VaporMg (patent pending) casing caught the eye of a few supermodels today, while I was doing some Xtreme mountainbike-hang-gliding-surfing-rock-climbing-base-jumping, which is a new sport made possible only by thoughtful design and precision craftsmanship that make Surface a joy to behold. They were aroused by the split touch cover, and told me they'd be my harem as long as I never to get it changed.

Re:My experience with Surface (1)

Anonymous Coward | about 2 years ago | (#41948795)

I find your disruptive ideas fascinating and would like to syndicate your newsletter into my social media platform.

Re:My experience with Surface (1)

Anonymous Coward | about 2 years ago | (#41948993)

Son, what you are bringing to the table would incentivize a revolution, with its best of breed value-add. Going forward, the only way you could virtualize enough agility pull something like this off, would be to Unleash The Power(TM) of Microsoft® Surface® with Windows© technology.

I think you might just have what it takes, you crazy son of a bitch. Welcome aboard.

Re:My experience with Surface (4, Funny)

Sponge Bath (413667) | about 2 years ago | (#41949085)

This unbiased testimony to the awesomeness of Surface with Windows RT prompted me to buy one for every member of my family and a homeless guy. The new EZ-tear away cover technology saves me time and those precious moments can mean the difference between life and death. If you care about your family, Surface is the tablet for you.

Re:My experience with Surface (1)

poofmeisterp (650750) | about 2 years ago | (#41950089)

I agree. As a busy, young, professional, and I kept finding that my Android and Apple devices were holding back my potential to synergize my cloud potential at work, but it also got in the way of my X-treme lifestyle when I'm not. After a few days of using my new Microsoft® Surface, it magically unleashed my creativity and X-tremeness and earning potential with it's radical Microsoft® Windows® technology, and I was offered the job of CEO. The styling and unique VaporMg (patent pending) casing caught the eye of a few supermodels today, while I was doing some Xtreme mountainbike-hang-gliding-surfing-rock-climbing-base-jumping, which is a new sport made possible only by thoughtful design and precision craftsmanship that make Surface a joy to behold. They were aroused by the split touch cover, and told me they'd be my harem as long as I never to get it changed.

I love how you're promoting X. That enables users to add SupaDupaMiles®-sky-jumping to their Xtreme mountainbike-hang-gliding-surfing-rock-climbing-base-jumping LifeStyle®! "Rock" on!
 
:-)

Re:My experience with Surface (4, Funny)

DrXym (126579) | about 2 years ago | (#41948879)

It just works, and you have Windows underneath.

If you have the RT version the only thing you have underneath is disappointment and tears.

Re:My experience with Surface (1)

bfandreas (603438) | about 2 years ago | (#41948995)

If you dismantle the whole thing then you might find a Tegra3 soc. The layer of tears and disappointment is sandwiched between the gorgeous exterior and the hardware.

Re:My experience with Surface (1)

Anonymous Coward | about 2 years ago | (#41949251)

Wow, now that is funny. In the same way that an iPad or a Nexus 7 is just disappointment and tears. In other words, it is not that at all. The RT version is the true device - it is designed to be a competitor to lesser non-pc (content consumption) devices like the Nexus 7 and iPad. Don't get me wrong - those devices are great. But they can't do everything a PC can. Neither can RT. They do about the same stuff, allowing for how few apps are in the app store for RT at this early point. Are they late to market? Damn right. Are they so late, with so few apps, that they have no chance? Possibly. Does the Surface RT miss the boat in a few places (like no GPS, etc.)? Yeah, it does. However, other vendors are making RT devices too and they do have a chance of success. Probably a small one, but this IS the true Windows 8 that MS hopes to move everyone to eventually.

Re:My experience with Surface (1)

DrXym (126579) | about 2 years ago | (#41951183)

The GP said "you have Windows underneath". I just pointing out in a humorous way that he / she didn't.

Also before you think I think Android is all sweetness and light, I don't. I hate the mouse and keyboard support in Android and think its one area that Windows gets right and Android sucks balls at. But conversely just because I like it for that reason doesn't mean I can overlook RT's shortcomings of which there are many. It's half an OS and not the good half.

I expect that I'll own a proper Windows 8 tablet someday when the price reaches no-taking-the-piss levels. But RT IMO is a lame duck. It's not Windows, and as a tablet its few advantages are outweighed by its many disadvantages.

Re:My experience with Surface (1)

Anonymous Coward | about 2 years ago | (#41949681)

RT is about as fully featured as Win8 home. The only things I'm missing from pro are IPSec and domain joining.

MMC.exe is there, gpedit.msc is there, it's all there, save for business-class features and running crap that probably should be running on a tablet anyways (because battery life is neat)

Re:My experience with Surface (1)

DrXym (126579) | about 2 years ago | (#41950765)

It's fully featured in the "doesn't run any software except MS products" sense. I strongly suspect the only reason there is a desktop at all is because the MS Office group came to the Windows 8 group with a big frowny face and said they couldn't port their horrifically complex app suite in time. I don't blame them. So RT included a desktop kludge to support MS Office and maybe a handful of other tools and no other reason. I don't expect it to survive when MS Office gets a proper port.

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41948917)

its fair in return for the oversentionalist promoting of the products in the first place

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41948979)

Piss the fuck off, reverse shill. You don't have a Surface, you're a fucking troll.

Re:My experience with Surface (0)

Anonymous Coward | about 2 years ago | (#41949013)

How much do they pay you for astroturfing on slashdot? I'm currently unemployed, and it seems like a nice job. And where do I apply?

Re:My experience with Surface (-1, Troll)

Lisias (447563) | about 2 years ago | (#41950491)

PROTEST.

The parent post was unfairly modded as TROLL. Can anyone, please, correct this?

Microsoft Kinect Spy System - Revisited (2) (-1, Offtopic)

Anonymous Coward | about 2 years ago | (#41948523)

Microsoft Kinect Spy System - Revisited (2)

"So you just got the Kinect/Xbox360 gaming system and you're having fun, hanging out in your underwear, plopped down in your favorite lounge chair, and playing games with your buddies. Yeah, it's great to have a microphone and camera in your game system so you can "Kinect" to your pals while you play, but did you read that Terms of Service Agreement that came with your Kinect thingy? No? Here, let me point out an important part of that service agreement.

        If you accept the agreement, you "expressly authorize and consent to us accessing or disclosing information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft, our partners, or our customers, including the enforcement of our agreements or policies governing your use of the Service; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public."

Did you catch that? Here, let me print the important part in really big letters.

"If you accept the agreement, you expressly authorize and consent to us accessing or disclosing information about you, including the content of your communications⦠on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public."

OK, is that clear enough for ya? When you use the Kinect system, you agree to allow Microsoft (and any branch of law enforcement or government they care to share information with) to use your Kinect system to spy on you. Maybe run that facial recognition software to check you out, listen to your conversations, and keep track of who you are communicating with.

I know this is probably old news to some, but I thought I would mention it because it pertains to almost all of these home game systems that are interactive. You have to remember, the camera and microphone contained in your game system have the ability to be hacked by anyone the game company gives that ability to, and that includes government snoops and law enforcement agents.

Hey, it's MICROSOFT. What did you expect?

And the same concerns apply to all interactive game systems. Just something to think about if you're having a "Naked Wii party" or doing something illegal while you're gaming with your buddies. Or maybe you say something suspicious and it triggers the DHS software to start tracking your every word. Hey, this is not paranoia. It's spelled out for you, right there in that Service Agreement. Read it! Here's one more part of the agreement you should be aware of.

        "You should not expect any level of privacy concerning your use of the live communication features (for example, voice chat, video and communications in live-hosted gameplay sessions) offered through the Service."

Did you catch it that time? YOU SHOULD NOT EXPECT ANY LEVEL OF PRIVACY concerning your voice chat and video features on your Kinect box."

# http://i188.photobucket.com/albums/z20/TyrantAsh03/tf_spy_fyi_i_am_a_spy.png [photobucket.com]

Continued..

"Listen up, you ignorant sheep. Your government is spending more money than ever to spy on its own citizens. That's YOU, my friend. And if you're one of these people who say, "Well I ain't ever done nothing wrong so why should I worry about it?' - you are dead wrong. Our civil liberties are being taken away faster than you can spit. The NSA is working away on its new "First Intelligence Community Comprehensive National Cyber-security Initiative Data Center' to keep track of every last one of us. This thing will be the size of 17 football stadiums. One million square feet, all to be filled with more technology and data storage than you could imagine. And 30,000 spy drones are set to be launched over America which can each stay aloft for about 28 hours, traveling 300 miles per hour. WHY? Why do we want these things in our skies?

The military is now taking a keen interest in the Microsoft Kinect Spy System, the fastest selling electronic device in history. Conveniently self-installed in over 18 million homes, this seemingly innocent game system, armed with facial recognition programming and real-time recording of both sound and video, will be used by our own government to spy on and record us in our own homes.

And it doesn't stop there. Other game systems such as Nintendo's WWII are also being turned into government-controlled spy systems. WHY?

That's the real question. WHY?!!! Why is our own government spending billions and billions of dollars to spy on its own people? To keep us safe? Do you really believe that?"

Microsoft's Kinect System is Watching You
Published on Apr 5, 2012 by TheAlexJonesChannel:

https://www.youtube.com/watch?v=gkYgC-AvPGM [youtube.com]

So what? (5, Funny)

lennier1 (264730) | about 2 years ago | (#41948525)

They're just holding it wrong!

Re:So what? (3, Interesting)

Rogerborg (306625) | about 2 years ago | (#41948589)

Did you read the "some users" link before cracking wise? That's exactly what they are saying: don't use it the way you see us using it in the adverts and you'll be fine.

Jesus wept, the cognitive dissonance in there makes Apple fanbois look like balanced professional reviewers. After one victim reported getting a replacement which itself split within 24 hours (holding it wrong...) the response was "it is a problem with the accessory not the tablet". Well, I guess that makes it all right then.

Good news for Microsoft though, it looks like they'll get to report "shipping" lots of covers.

Re:So what? (5, Informative)

benjymouse (756774) | about 2 years ago | (#41948761)

That's exactly what they are saying: don't use it the way you see us using it in the adverts and you'll be fine.

Citation needed. Hint: You seem to be confusing one user's suggestion for a Microsoft statement.

Re:So what? (0)

Anonymous Coward | about 2 years ago | (#41948939)

That's exactly what they are saying: don't use it the way you see us using it in the adverts and you'll be fine.

Citation needed. Hint: You seem to be confusing one user's suggestion for a Microsoft statement.

That's right. The first poster of the comment was poking fun at Apple who had a problem with Macbook cases breaking and blamed it on the user. Apple eventually fixed the cases.

Re:So what? (0)

Anonymous Coward | about 2 years ago | (#41949363)

The first poster of the comment was poking fun at Apple who had a problem with Macbook cases breaking and blamed it on the user

And the whole "holding it wrong" thing with the iPhone.

Re:So what? (0)

Rogerborg (306625) | about 2 years ago | (#41949995)

Good point. Tell you what, how about you buy one and let us know how that works out for you?

Re:So what? (4, Funny)

Joce640k (829181) | about 2 years ago | (#41948877)

I bet the only people who get this problem are the same people who fold paperback books completely back on themselves when they read them.

Re:So what? (1, Insightful)

aliquis (678370) | about 2 years ago | (#41948641)

Yeah, I thought that too.

Phones with no reception and tablet and keyboard solutions which doesn't work as they should.

Sounds like the rest of the world is finally catching up to the Linux desktop! Now all they need to do is to get the same mentality. "IF YOU DON'T LIKE IT YOU'RE FREE TO BUILD YOUR OWN / FIX IT YOURSELF!"

Re:So what? (1)

mcgrew (92797) | about 2 years ago | (#41950079)

Sounds like the rest of the world is finally catching up to the Linux desktop!

Is that a troll or a joke? Sometimes it's hard to tell.

Re:So what? (1)

aliquis (678370) | about 2 years ago | (#41950133)

A little about each. I don't take Slashdot too seriously. That would be hard. And I like joking. I don't like to be moderated troll but I won't care enough to not joke about it :)

I run a Linux desktop myself atm :)

Re:So what? (1)

Alien Being (18488) | about 2 years ago | (#41949515)

folding it wrong

Re:So what? (1)

poofmeisterp (650750) | about 2 years ago | (#41950099)

They're just holding it wrong!

What's that, they're just beholding it wrong?
 

Uh oh ... (1)

PPH (736903) | about 2 years ago | (#41950569)

... Now Apple is going to sue!

Fix-It-Yourself is the new game (3, Funny)

siddesu (698447) | about 2 years ago | (#41948527)

I just glued the screen of my Nexus 7 so that it doesn't squeak, replaced the lens of my iPhone 5 to avoid the purple flare, I'll fix this too. Bring it on!

Re:Fix-It-Yourself is the new game (-1, Troll)

Anonymous Coward | about 2 years ago | (#41948545)

faggot desu.

Re:Fix-It-Yourself is the new game (-1)

Anonymous Coward | about 2 years ago | (#41948553)

Suck my dick then.

Re:Fix-It-Yourself is the new game (0)

Anonymous Coward | about 2 years ago | (#41948727)

I think you have missed your true calling. Perhaps you should have chosen to use a (relatively open flavor of Linux-powered) Nokia N9. (Although the N9 does very well in these 'basics' so you can relax for quite awhile). However, SOMETIMES you might need to root (i.e. UNLOCK) first, and it takes about 2-3 clicks, starting from the SDK CONNECTIVITY icon...

Re:Fix-It-Yourself is the new game (1)

thetoadwarrior (1268702) | about 2 years ago | (#41948811)

Which would be fine if the prices were budget prices.

Re:Fix-It-Yourself is the new game (2)

davester666 (731373) | about 2 years ago | (#41950323)

You mean a $100 flimsy plastic keyboard that only works with a single device isn't a good value?

Re:Fix-It-Yourself is the new game (0)

Anonymous Coward | about 2 years ago | (#41951521)

Shhhh...Don't say that too loud or apple will release it's patented "thin single device keyboard" for 399 next week. But it will only work when you hold it exactly with 3 fingers from each hand, at a 13.45 degree angle, facing the northmost corner of a building, after the first wednesday moon of each month.

2 or 3 reports? (2)

Anonymous Coward | about 2 years ago | (#41948533)

One article claims 2 users have reported this. The linked thread mentions three. I'm sure that they're may be more, but three reports of problems doesn't seem like a reason to declare a universal flaw yet.

Re:2 or 3 reports? (0, Troll)

Anonymous Coward | about 2 years ago | (#41948689)

One article claims 2 users have reported this. The linked thread mentions three. I'm sure that they're may be more, but three reports of problems doesn't seem like a reason to declare a universal flaw yet.

But that must mean that everyone who bought one has a problem!

Re:2 or 3 reports? (1)

Anonymous Coward | about 2 years ago | (#41948915)

People are still sore about the Xbox 360 Red Ring scandal.

Re:2 or 3 reports? (1)

fredgiblet (1063752) | about 2 years ago | (#41951547)

Which wasn't really even a scandal since MS ended up extending the warranty for an additional 2 years to the affected customers.

Re:2 or 3 reports? (5, Interesting)

benjymouse (756774) | about 2 years ago | (#41948809)

One article claims 2 users have reported this. The linked thread mentions three. I'm sure that they're may be more, but three reports of problems doesn't seem like a reason to declare a universal flaw yet.

The position where the cover has been splitting in these instances does seem to be a position under great stress. It is not inconceivable that it is a widespread problem.

I have been using the Surface extensively with the cover folded back behind the unit (the position putting the most stress on that seam) and mine haven't split (yet). But examining the cover I can definitively see how it could happen, if the cover is not perfectly glued/molded. Not looking forward to confirming this problem :-)

That said, it is a wonderful device. The touch cover really *is* nice. Folded back it offers a good non-slipping grip on the device. Having an (almost) real keyboard just by dropping the cover on a table is so much more convenient than using the screen keyboard.

Re:2 or 3 reports? (1)

poofmeisterp (650750) | about 2 years ago | (#41950101)

One article claims 2 users have reported this. The linked thread mentions three. I'm sure that they're may be more, but three reports of problems doesn't seem like a reason to declare a universal flaw yet.

This comment you're reading adds another 174,389 to the numbers. There. Now can we go back to bashing poorly tested and hardware with a bad choice of parts vendors, please?

This is to be expected for Microsoft (4, Interesting)

PixetaledPikachu (1007305) | about 2 years ago | (#41948565)

They have been replacing RROD-ed Xbox360 left and right since releasing it to the market, and it took them 2 to 3 generation for them to solve overheating problem. So expect the cover problem to be resolved at least sometime next year

Re:This is to be expected for Microsoft (2)

SomePgmr (2021234) | about 2 years ago | (#41951209)

It's possible some of them are just defective, though getting two in a row that have the problem suggests a real flaw.

I have a first generation Kindle Fire, and a bunch of those came out faulty with noticeable screen ghosting. Amazon just replaced them until you got a good one and dealt with the issue in the background.

I'm sure someone at Microsoft either knows or is tasked with finding out if this is a design or manufacturing issue. They can't afford for this to go too sideways on them.

BUNCH OF CRY BABIES !! (0, Funny)

Anonymous Coward | about 2 years ago | (#41948567)

Like a little slip of a cover is worth the bitching !! Deal with it !! Live with it !! Take it like a man !! Or are you a little girl crying because her doll's clothing has a wrinkle !!

Re:BUNCH OF CRY BABIES !! (4, Funny)

MindPrison (864299) | about 2 years ago | (#41948629)

Like a little slip of a cover is worth the bitching !! Deal with it !! Live with it !! Take it like a man !! Or are you a little girl crying because her doll's clothing has a wrinkle !!

Ballmer, is that you?

Re:BUNCH OF CRY BABIES !! (1)

aakshayee (1636299) | about 2 years ago | (#41949079)

Who's asking?

Re:BUNCH OF CRY BABIES !! (0)

Anonymous Coward | about 2 years ago | (#41951389)

Bill! you post here too?

Re:BUNCH OF CRY BABIES !! (0)

Anonymous Coward | about 2 years ago | (#41952109)

Ballmer, is that you?

It was Steve; he posted on the wrong thread.

What resolution is the surface?? (-1, Offtopic)

Anonymous Coward | about 2 years ago | (#41948625)

iFixit showed Surface RT was a LTL106AL01-002 which is only a 1280x800 display, Not the 1366×768 Microsoft claim.
http://www.ifixit.com/Teardown/Microsoft+Surface+Teardown/11275/3

Here it is:
http://xingkong.en.alibaba.com/product/664763875-214117051/LTL106AL01_002_laptop_led_screen.html

Microsoft has been swapping faulty covers for user (4, Funny)

Edzilla2000 (1261030) | about 2 years ago | (#41948633)

So, how does that work? You go in with your faulty cover, you leave with a new user? Do you get to choose your user?

It's OK! (2, Funny)

martin-boundary (547041) | about 2 years ago | (#41948715)

It's OK! Users with this problem just have to reboot the tablet and it will be fixed.

lol somebody bought a surface? (0, Funny)

Anonymous Coward | about 2 years ago | (#41948805)

servers you right, sucker!

Re:lol somebody bought a surface? (1)

PolygamousRanchKid (1290638) | about 2 years ago | (#41949035)

servers you right, sucker!

severs you right, sucker!

Fix that there for y'all.

No testing? (1)

Anonymous Coward | about 2 years ago | (#41948907)

Gosh, it took them long enough to come out with a new product, you would think they would of tested it by now.

Re:No testing? (2, Informative)

Attila Dimedici (1036002) | about 2 years ago | (#41949047)

This is Microsoft. They are testing it as we speak. What did you think users were for?

Re:No testing? (0)

poofmeisterp (650750) | about 2 years ago | (#41950105)

This is Microsoft. They are testing it as we speak. What did you think users were for?

Aw, snap!

I'd mod this up if I didn't comment already.

Re:No testing? (3, Insightful)

Billly Gates (198444) | about 2 years ago | (#41950953)

Which is percisely why I am sticking with Windows 7 and Office 2010. MS is still used to being a monopoly where they do not have to worry about their image shattered with a bad product release. Just make it better next time and eventually it will take over.

IE, Windows, NT, and even Office, were not overnight sellers and did suck. It seems MS is like the linux kernel with releases of hardware and software where new exciting but not fully baked ideas need to get rushed out. Sucks? Consumers tell us how and we fix it later etc.

Windows 8 Metro is not a bad concept. It just does not integrate well with the desktop and there is not taskbar or multitasking friendly tiles such as putting more than one tile on the screen outside of Metro etc. Windows 9 will fix this for sure .... hopefully??

Users these days will just buy an IPAD or a Droid after this. MS can't do what they did in the past and use file compatibility games to enforce Windows/Office. Netscape is not going out of business forcing us to use IE 6. We have 2 other browsers and if IE sucks we can switch etc.

The world is changing and MS should do more QA internally and worry about image more.

So far so good. (0)

Anonymous Coward | about 2 years ago | (#41949651)

I just checked mine and it looks solid. I don't even see how a split could happen. Seems like a solid piece of rubbery plastic.

MS needs to use Foxconn.. (0)

Anonymous Coward | about 2 years ago | (#41949671)

Foxconn knows how to beat its workers to death if a seam on one of the products they made split...

Maybe Apple does have it right. (sic)

You are typing on it wrong! (1)

Lisias (447563) | about 2 years ago | (#41950501)

Nuff Said.

Designed that way (0)

Anonymous Coward | about 2 years ago | (#41950611)

Microsoft made no compromises when they designed the Surface. The keyboard cover was designed to split after light use to enable the consumer to buy additional $100 replacement covers.

At least Apple ... (3, Funny)

PPH (736903) | about 2 years ago | (#41950629)

... accounted for different use cases [youtube.com] .

So far so good here... (0)

Anonymous Coward | about 2 years ago | (#41950693)

My work provide me with a Surface RT and I have been using it daily for more than two weeks with no visible wear yet. Could be a fluke, I certainly do not think 3 reported issues mean their is a systemic problem.

Jorgie

Get off my lawn! (0)

Anonymous Coward | about 2 years ago | (#41950713)

Way to be on the ball /. - this was on most other tech sites two days ago.

Slashdot - news that mattered.. days ago.

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