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202 comments

Somewhere out there (2, Funny)

crazyjj (2598719) | about a year ago | (#42673099)

...is a U-verse subscriber who's freaking out because he can't let his friends know how shitty the service was at McDonalds this morning. Right now he's thinking "They'll never get to hear me say 'Forget the McMuffin, how about some McPoliteness?'"

This is surprising (5, Funny)

Anonymous Coward | about a year ago | (#42673103)

After all, AT&T charges some of the highest rates for internet access in the world, and it's very slow. I assumed that this was because all the money was going into rock solid reliability instead of speed. Right? Right?

Re:This is surprising (4, Funny)

MickyTheIdiot (1032226) | about a year ago | (#42673183)

Reliable and speed... ...in the CEO's latest Italian car.

Re:This is surprising (0)

Anonymous Coward | about a year ago | (#42673253)

If what you say is true, then the Italians should let the car makers run the government.

Re:This is surprising (3, Interesting)

the eric conspiracy (20178) | about a year ago | (#42673265)

Obviously you have never owned an Italian car. Speed in some models, but never reliability. Ever.

Re:This is surprising (5, Funny)

Andy Dodd (701) | about a year ago | (#42673381)

Obviously the CEO is using reliability via redundancy. If he has 10 fast Italian cars, he's got a decent chance that at least one works at any given time.

Re:This is surprising (3, Funny)

Burning1 (204959) | about a year ago | (#42673681)

I suspect that the CEO lost his N+2 italian car redundency, and placed his best techs on solving the problem, rather than maintaining the u-verse service.

Re:This is surprising (0)

Anonymous Coward | about a year ago | (#42674451)

Obviously you have never owned an Italian car. Speed in some models, but never reliability. Ever.

Is Lamborghini still considered Italian now that the (German) VW Group owns it?

Re:This is surprising (1)

Darinbob (1142669) | about a year ago | (#42673359)

Really? It doesn't seem a bad deal to me for internet-only ISP. What's cheaper and faster?

Re:This is surprising (0)

Anonymous Coward | about a year ago | (#42673701)

Anyone else is faster when you're getting no service from your ISP. Play again, fanboi.

Re:This is surprising (2)

PopeRatzo (965947) | about a year ago | (#42674077)

Really? It doesn't seem a bad deal to me for internet-only ISP. What's cheaper and faster?

Right now, for the customers in those 15 states, my 300 baud modem connected to AOL is faster and cheaper.

Re:This is surprising (0)

Anonymous Coward | about a year ago | (#42674719)

Internet access in Korea and Japan.

They should give people 1mo free HBO to make up fo (1)

Joe_Dragon (2206452) | about a year ago | (#42673109)

They should give people 1mo free HBO to make up for this.

Re:They should give people 1mo free HBO to make up (2, Interesting)

Anonymous Coward | about a year ago | (#42673157)

yes they should. lets just enable it on everyones bill and make the first month free.

turn an outage into a marketing strategy.

Re:They should give people 1mo free HBO to make up (1)

cayenne8 (626475) | about a year ago | (#42673475)

I only use UVerse for TV....but it is still up and working (so far) in the south of LA (New Orleans area).

I use cable for my business internet account....but picked UVerse awhile back in that compared to cable and both satellite packages with full house DVR, they were the cheapest and had by far the most HD channels for the buck.

That was a couple years ago, I guess I should shop around again to see what's out there, but so far, service and uptime has been quite good!! Even after hurricane Issac, when I get home from evac, it was up and running just fine.

One cable operator got sued for that in the 90's (1)

big_e_1977 (2012512) | about a year ago | (#42674363)

Back in the early 90's when Encore launched, TCI cablevision pulled a similar stunt. This is back in the day when pay TV was controlled by signal traps on the service drops and changing programming packages required a truck roll. TCI simply added the channel to its system and told all its subscribers that the first month was free and if you don't opt out you will be charged the monthly subscription fee. To make matters worse, you also had to pay the service fee for the truck roll to add the filter.

That plan didn't go over so well and TCI got sued by the attorney generals in multiple states.

Re:One cable operator got sued for that in the 90' (0, Informative)

Anonymous Coward | about a year ago | (#42674627)

attorney generals

Attorney generals: presumably multiple generals in the army of attorneys.

Attorneys general: the correct way to say what you were trying to say (more than one attorney general). The noun is made plural, not the adjective.

Re:They should give people 1mo free HBO to make up (4, Interesting)

firex726 (1188453) | about a year ago | (#42673171)

Does AT&T even offer an SLA for it's residential customers?

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673215)

Yes, you get a credit on your account.

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673243)

No, but there are legal minimums in the state I live in if they want to bill us. The service has to work at least seven days per month. When I was with Charter, they made sure they kept the service up for at least that long each month. All of the down time helped me make friends during football season when a crowd of us would end-up at whichever house among our friends or friends of friends that had working cable on Sundays to watch the NFL. Last fall, Charter was down locally for every single Carolina Panthers game.

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673357)

That's weird. I have Charter in Michigan and it's extremely reliable. I'd say 99.5% uptime if not more. Expensive and always trying to sell me shit I don't need (I DO NOT want VOIP, dammit!) but reliable...

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673285)

They do not.

-Former U-Verse customer who switched to Charter because of U-Verse incompetence when it came to billing and service issues. And nearly left Charter after having to threaten them with harassment charges after five calls about 'promotional services' in three days at work. Free service for a while assuaged me.

Re:They should give people 1mo free HBO to make up (3, Interesting)

Bodero (136806) | about a year ago | (#42673347)

I imagine there isn't a single carrier that offers an SLA for residential customers.

Become a business customer, however, and they'll offer an SLA - over those very same cables delivering your formerly-residential account (I know, I used to have Road Runner Business Class with the same frequent outages).

In other words, you get what you pay for. Just like you can buy a First Class ticket with all the amenities of the 'glory days' of flying; every industry is embracing (or exploring) tiers of service.

Re:They should give people 1mo free HBO to make up (3, Interesting)

Amouth (879122) | about a year ago | (#42673607)

years ago (10+) when you signed up for Business Class Road Runner they had a policy that you couldn't share a node (meaning that they couldn't just bill you different but it required a dedicated run). So when i moved into a new house i signed up for Business Class with no long term contract (yes it was expensive that way) but after they installed it and ran it for a month i canceled and then switched to residential. They are lazy and din't move me off the dedicated node.. so for 8 years i had residential service with business level of service.

Re:They should give people 1mo free HBO to make up (2)

Megane (129182) | about a year ago | (#42674081)

I'm wondering how they can get away with that kind of an outage for the voice service. As in, you know, not even being able to dial 911?

They built out the node about 500 feet from my house two years before even starting to offer U-verse. At that range, VDSL2+ can reach 50Mb/sec or more. I thought that could be nice. Once I saw that they seemed to care more about selling cable TV (I watch plenty with an antenna these days) and voice service (I'll stick with my reliable POTS line, TYVM), I was less interested. When I found out that they put some kind of digital certificate inside the modem where you can't just drop in another modem when yours flakes out (which I have done plenty of times with DSL), I was even less interested. (Though I will admit it may have something to do with preventing you from usurping someone else's voice connection with stored credentials.)

I've got old-school 6Mbit bridged-Ethernet DSL with fixed IP through them, and although I would like something faster and cheaper, it's solid. The only time in over 10 years that it went out was when they apparently (my best guess) bricked the remote terminal node in a botched firmware update and had to get a replacement shipped in. Every other problem lasting more than 15 minutes or so has been due to the CPE modem, and I can get replacements for $5 or so at thrift stores.

Re:They should give people 1mo free HBO to make up (4, Informative)

microcars (708223) | about a year ago | (#42673281)

We had an odd problem with the U-Verse phone service where it would not display the Caller ID for my MIL.
My wife won't answer the phone if she can't see the Caller ID, so if it says "UNAVAILABLE" she will let it ring.
I tried to get them to figure out what was wrong and after about 2 hours they figured it out.
The rep was very apologetic and offered to "make it up" to us because we were so "understanding"
He offered 1 month of Free HBO

I asked him what was our obligation after that free month.
He paused.
I asked him if we would then get billed for the second month if we didn't cancel.
"Well, yes" was his reply
I asked him if there was ANY other way he was authorized to "make it up" to us.
He told me there was nothing else.

Re:They should give people 1mo free HBO to make up (3, Interesting)

TheRealMindChild (743925) | about a year ago | (#42673509)

Ah yes. tigerdirect.com is notorious for this. Call up, complain, get it fixed, then "We would like to offer you a free copy of x", which is actually a subscription auto-billed to your credit card. They will only take a hang up as an affirmative no. I started just paying the few bucks for newegg.com

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673297)

maybe if it was out for 24h but 3 days, they better give out A LOT better then 1mo of HBO

Re:They should give people 1mo free HBO to make up (0)

Anonymous Coward | about a year ago | (#42673717)

When I had famvid dialup in the '90s, there was a one day outage, they gave me the whole month free.

Which states? (0)

Anonymous Coward | about a year ago | (#42673127)

How about a list of the actual states?

Re:Which states? (5, Informative)

Anonymous Coward | about a year ago | (#42673251)

Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma are cited across multiple sources, including http://www.arkansasbusiness.com/article/90315/att-u-verse-experiencing-widespread-outages . I couldn't find any other sources that mentioned three more states, but eyeballing a map of the US, and how some mentioned the 'southwest' too, I suspect Arizona and New Mexico may be involved as well.

Re:Which states? (0)

Anonymous Coward | about a year ago | (#42673465)

Albuquerque the largest city in New Mexico is mainly Comcast, so i have internet. Southern New Mexico, Las Cruces and other small cities very close to Texas may use AT&T as well as eastern New Mexico which is close to Texas and Oklahoma. I have no clue about Arizona.

Re:Which states? (0)

Anonymous Coward | about a year ago | (#42673983)

Yet it is working for me in Texas. No problems at all in the last few weeks.

Re:Which states? (0)

Anonymous Coward | about a year ago | (#42674775)

Same for me in Austin. And Thank God, too. My backup is Verizon LTE and Panera/Starbucks.

Re:Which states? (4, Funny)

pixelpusher220 (529617) | about a year ago | (#42674001)

Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma

Is it just me or has the internet seemed a little smarter on average for the last few days...

Re:Which states? (0)

Anonymous Coward | about a year ago | (#42674659)

Don't worry, both of us in truly rural North Carolina don't have dem big city isps like ah-tee-n-tee. We're still here.

Re:Which states? (5, Informative)

Huggs (864763) | about a year ago | (#42673259)

http://www.arkansasbusiness.com/article/90315/att-u-verse-experiencing-widespread-outages [arkansasbusiness.com]
Not a complete list, but its limited to more southern states. FTA:

"Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma."

Re:Which states? (0)

Binary Ninja (21945) | about a year ago | (#42673723)

The democrats had the internet turned down in the redneck states? Just to keep things quiet in for the inauguration?

Didn't fastixx notice a drop in ticket sales for monster truck races ?

Re:Which states? (1)

Megane (129182) | about a year ago | (#42673933)

In other words, the SBC and Bell South states. (The current lowercase "at&t" is SBC renamed after buying out what was left of the original uppercase "AT&T".) On the other hand, I've got the impression that those are most of the states in which U-verse is even offered.

Re:Which states? (0)

Anonymous Coward | about a year ago | (#42674691)

Missouri is a former-SBC state, and my U-Verse is working fine (as of last night, anyway, I haven't tried it today).

Re:Which states? (1)

bobthesungeek76036 (2697689) | about a year ago | (#42673353)

According to ArkansasBusiness.com: "Customers have also flooded AT&T's Facebook page community support forums to report their outages, with complaints hailing from states including Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma. A number of them said they had experienced U-verse outages since Monday. Many of these customers have reported that the restart fix suggested by U-verse support was not working."

Re:Which states? (5, Informative)

Anonymous Coward | about a year ago | (#42674115)

Here's all the areas being affected, posting anon since I work for them, and I'm not entirely sure I'm allowed to post this info.

Atlanta (Tucker), GA
Baton Rouge, LA
Birmingham, AL
Charleston, SC
Charlotte, NC
Columbia, SC
Fayetteville, AR
Greensboro, NC
Greenville, SC
Jackson, MS
Jacksonville, FL
Knoxville, TN
Little Rock, AR
Louisville, KY
Memphis, TN
Miami, FL
Mobile, AL
Nashville, TN
New Orleans, LA
Oklahoma City, OK
Orlando (Daytona Beach), FL
Raleigh, NC
Tulsa, OK
West Palm Beach, FL

These areas should be resolved by now:
Austin, TX
Corpus Christi, TX
Dallas (Richardson), TX
El Paso, TX
Houston, TX
Lubbock, TX
Odessa (Midland), TX
San Antonio, TX

Here's what I know about it as a lowly peon in the company: The DHCP daemon on a server in Richardson, TX, can't handle all the DHCP requests, and so keeps restarting every 10 minutes. When it's up, requests go through fine.

Me Verse (3, Funny)

MasterOfGoingFaster (922862) | about a year ago | (#42673227)

Mine is working fine. Sucks to be y 998kjhkh CARRIER LOST

Re:Me Verse (0)

Anonymous Coward | about a year ago | (#42673929)

I don't know why but I still find this joke so funny.

Re:Me Verse (0)

Anonymous Coward | about a year ago | (#42674305)

You *really* need a Joke-Update, most people here where born after the last dialup-modem on the western world has been used.

Whole home party! (0)

Anonymous Coward | about a year ago | (#42673339)

Do peoples DVR still work or are they watchin the radio tonight?

Good to have TV Internet and Phone all bungled I mean bundled up like that....

Re:Whole home party! (4, Interesting)

Mister Transistor (259842) | about a year ago | (#42673663)

I'm guessing probably not.

I have U-Verse, and they do a real chickenshit maneuver with the DVR, in that somehow it phones home before it will play any of YOUR LOCAL RECORDED CONTENT. This sucks, I assume it's to make sure you're not a deadbeat before it will play or do anything else but if your internet is out, for whatever reason, you can't even watch your locally recorded shows to fill time until the service returns.

Did I say that sucks?

FWIW my service in IL is unaffected, for now, anyway...

Re:Whole home party! (1)

tlhIngan (30335) | about a year ago | (#42674795)

I have U-Verse, and they do a real chickenshit maneuver with the DVR, in that somehow it phones home before it will play any of YOUR LOCAL RECORDED CONTENT. This sucks, I assume it's to make sure you're not a deadbeat before it will play or do anything else but if your internet is out, for whatever reason, you can't even watch your locally recorded shows to fill time until the service returns.

Did I say that sucks?

Most cablebox DVRs do that as well - they check to make sure you're subscribed to cable first before playing back recorded content. I would guess satellite ones are the same too (except TiVo).

Third party DVRs like TiVo, Myth, and Windows Media Center, obviously don't have this restriction.

My over-reaction (0, Informative)

Anonymous Coward | about a year ago | (#42673341)

I had AT&T U-Verse for a year,

promised 18Bbit I was.

I rarely got 5Mbit.

It took 5 technicians to get my connection initially set up.

I had my line re-provisioned to other customers 3 times.

I ordered extra static IP addresses, the technician didn't have any of the information, nor did he have any idea what to do with that information.

SO.... I switched to Comcast Business Class, 50MBit.

The technician knew what he was doing.

Everything was set up correctly (technically speaking).

Haven't had a single issue in 6 months.

U-Verse is crap, they have no idea what they are doing.

Re:My over-reaction (4, Interesting)

SoCalChris (573049) | about a year ago | (#42673527)

My parents have U-verse at their house, and had a similar experience. It took almost 6 months before the service could even be considered near reliable. Even still, they only get about half of their advertised speed, but it's still the best option where they live. And they don't live out in the boonies, they live on the LA/Orange county border, in a city of over 100k people. I however, DO live out in the boonies (Comparitavely speaking), and have Verizon FIOS with a 150/75Mbit connection, that is consistently the speed that was advertised, and costs less than their U-verse.

My parents recently had an interesting problem with their service. They kept finding little pools of water near the switch that the U-verse technician installed in their bedroom, with the switch fried. After technicians had replaced their second or third switch, they finally decided to look into what was causing the problem. When the technician ran the original wire (Which went outside of their house), he didn't use outdoor rated cable. After about a year in the sun, it had developed little cracks in the cable jacket, and capillary action was running water from the cracks all the way to the switch.

FTTH..... (1)

h2okies (1203490) | about a year ago | (#42673355)

is really the only long term solution that will work (until someone discovers a super fast reliable high density wireless solution). While that is not the cause of the current outage it certainly eliminates a lot of other issues and allows you to focus on the longer term and back haul infrastructure where it should be IMO.

being offered $20 for my inconvenience (2, Informative)

Anonymous Coward | about a year ago | (#42673403)

My outage in Raleigh, NC is now since 3am Tuesday, going on 36+ hours.
Did receive an automated phone call telling me that my service was restored, but that proved to be incorrect.
After 30min wait on hold, I was offered a $20 credit on my account (once service was restored) for my inconvenience.
It's a shame that the area is a duopoly - TWC isn't high on my trust list after they had a multi day outage around Christmas 2012

It worked better with relays (4, Interesting)

Animats (122034) | about a year ago | (#42673421)

In the entire history of the Bell System, no electromechanical central office was ever down for more than 30 minutes for any reason other than a natural disaster. Not because the components were reliable, but because the architecture was. If you design high-reliability systems, you should understand the architecture of Number 5 Crossbar. [etler.com]

Re:It worked better with relays (1)

Anonymous Coward | about a year ago | (#42673525)

In the entire history of the Bell System, no electromechanical central office was ever down for more than 30 minutes for any reason other than a natural disaster. Not because the components were reliable, but because the architecture was. If you design high-reliability systems, you should understand the architecture of Number 5 Crossbar. [etler.com]

Bell System designed electronic switches are also very reliable. (1ESS, 5ESS, 4ESS)

Why did the DOJ break up ma bell??? "Monopoly" was a bullshit excuse. Guess what? We still have a monopoly. (And in some lucky cases, a duopoly or triopoly for landlines data or voice) The baby bells and independents only seek profit, rather than long term investment and innovation.

We lost Bell Labs and Western Electric thanks to the Gov. :/ Criminal.

Re:It worked better with relays (5, Informative)

Waffle Iron (339739) | about a year ago | (#42673789)

You've got some real rose-colored glasses there. I remember what else came along with that monopoly reliability:

-Phones, which you had to rent for decades, wired directly to the wall with no connectors. (That made painting a room into a constant phone shuffle.)
-Rules against hooking anything but rented telco equipment to the system.
-Astronomical per-minute costs to dial up grandma in the next state.
-Switches that were frequently overloaded by too much traffic (fast busy signal). Not technically "down", but frequently unuseable anyway.
-Zero calling features.

If the AT&T monopoly were still in place, we'd probably never have gotten internet access at all. Instead, we'd be probably all be stuck using clunky telco-owned terminals like the French Minitel system.

Re:It worked better with relays (1)

Xtifr (1323) | about a year ago | (#42674785)

Of course, you could get around those astronomical per-minute costs using nothing more than a whistle from a box of Cap'n Crunch [wikipedia.org]. But doing so could be fairly risky. :)

But yeah, anyone who thinks AT&T used to be a benevolent monopoly really needs to see the movie The President's Analyst [imdb.com] with James Coburn. Yes, that was an over-the-top parody, but man did it ring true* at the time!

* Pun intended.

Re:It worked better with relays (4, Interesting)

Anonymous Coward | about a year ago | (#42673881)

I see you're not a geezer, son. It's obvious all you know about the AT&T monopoly is what you read and nothing more. When they broke up Ma Bell, there were only landlines. Not even answering machines. Service was $12.00 a month for local calls only, back when gasoline was thirty cents a gallon and a burger, fries, and coke at McDonalds was forty seven cents. That equates to over $120 a month in today's money, for local phone calls only. And you had to rent the phone from them. And long distance was incredibly expensive. You might want to check out Lilly Tomlin's "Ernestine" on YouTube, it was funny because it was true.

Bell Labs never went away [wikipedia.org]. There are many replacements for Western Electric. We lost nothing and gained much. There was absolutely no downside whatever from AT&T's breakup. There is no upside to any monopoly, from a customer's point of view.

Re:It worked better with relays (1)

stox (131684) | about a year ago | (#42674181)

I have pondered this many times over the years. If it weren't for the breakup, we wouldn't have the Internet as we know it, either. We would be cruising along on our 1.5Mb/s PRI ISDN lines by now, for only $100/month plus distance changes.

Re:It worked better with relays (1)

faedle (114018) | about a year ago | (#42673543)

To be fair, a modern IP network is more complicated than a crosspoint matrix.

Re:It worked better with relays (0)

Anonymous Coward | about a year ago | (#42673715)

What's the data rate of those electromechanical central offices?

Re:It worked better with relays (1)

Megane (129182) | about a year ago | (#42674139)

I remember when I worked in New Braunfels, TX in the late '90s. (So SBC, not Bell System.) One day the central office switch went down for a few hours. I don't remember too many details, but I got the idea that some people were really scrambling about it.

Re:It worked better with relays (0)

Anonymous Coward | about a year ago | (#42674265)

Southwestern bell was much more reliable and customer friendly. I did not choose at&t, just never changed when they inherited me... Until now! Their high speed internet , u verse , is Horrible

INFORMATION (5, Informative)

Anonymous Coward | about a year ago | (#42673427)

--- anonymous uverse tech
This is whats going on, any new gateway or exisiting gateway that is restarted will not be able to obtain service. The DHCP servers are overloaded and over capacity, CMS has disabled their northbound API so no provisioning can get thru in order to lessen the load.
Its not affecting everyone in the affected areas, and as a precaution NO ONE should attempt to powercycle or reset their gateway for any reason.

Re:INFORMATION (1)

zjbs14 (549864) | about a year ago | (#42673705)

as a precaution NO ONE should attempt to powercycle or reset their gateway for any reason.

Which is fine until your existing lease expires at which point you're SOL (like me). I've also heard that they're trying to reduce load by dropping MTU sizes which is preventing things like Netflix and XBox Live from working for people who actually still have connections. Of course that's just making things even worse from a customer service perspective. Any clues on what the triggering event was?

Re:INFORMATION (0)

Anonymous Coward | about a year ago | (#42673801)

Probably related to the absurd amount of overselling AT&T does. In my apartment complex on the edge of Atlanta, GA, they're the worst in terms of selling more capacity then they have. So all it takes is one failure at a critical point, then a mass cascade outwards as your DR points to areas without the capacity.

Re:INFORMATION (0)

Anonymous Coward | about a year ago | (#42673857)

Not sure how reducing the MTU size would affect IP address depletion of a DHCP server. Sounds like an address exhaustion problem, not a data plane problem. At 50% of your lease duration your router should just renew your existing lease, not request a new one. You should be fine. Also Uverse uses essentially permanent addresses leases of long duration (weeks) in my area. I've had the same global IP address since I had the service installed, even persisting through long local power outages and many power cycles of the equipment.

-Anonymous AT&T sr network engineer (not part of Uverse)

DHCP lease file blown away? (1)

mveloso (325617) | about a year ago | (#42674067)

It sounds like someone blew away their DHCP lease file by mistake...so DHCP is assigning addresses that are already in use. Was there an upgrade over the weekend?

If that's the case, the only way to get around it is to query all the DSLAMs and rebuild the current lease file by hand.

Sucks to be them.

Re:DHCP lease file blown away? (0)

Anonymous Coward | about a year ago | (#42674461)

Wait a minute, so their customer-facing equipment doesn't do any anti-IP-spoofing filtering? I'd have thought that if you're assigned a certain address and try to send out something not using that address, the traffic doesn't leave your premises. What you describe is a situation where there's no source IP filtering at all. That's a disaster that waited to happen, and it now has.

Re:DHCP lease file blown away? (1)

mveloso (325617) | about a year ago | (#42674549)

Well, you're talking about something else.

A DHCP server generally keeps track of the leases that it sends out, and that file tends to be on-disk.

Ahe DHCP server can also be configured to check to see if the address is in use before assigning it...usually via a ping, arp, etc. That's just as likely to be turned off, because it's expensive and sort of redundant.

So...if that file is blown away during an upgrade, well, the DHCP server knows its range, and it'll just start assigning addresses.

A DHCP server upgrade seems likely, as the problem started over the weekend...and this is a problem that wouldn't be caught during the acceptance test unless you were really lucky.

Re:INFORMATION (1)

minijedimaster (1434893) | about a year ago | (#42674291)

--- anonymous uverse tech This is whats going on, any new gateway or exisiting gateway that is restarted will not be able to obtain service. The DHCP servers are overloaded and over capacity, CMS has disabled their northbound API so no provisioning can get thru in order to lessen the load. Its not affecting everyone in the affected areas, and as a precaution NO ONE should attempt to powercycle or reset their gateway for any reason.

LOL, I bet Level 1 tech scripts are really useful now. Sir, have you rebooted your router? Please reboot your router, awwww

Choose 2, Fast, Reliable, Cheap (0)

Anonymous Coward | about a year ago | (#42673689)

Telecom chose Reliable (fast might be a bit of a strech) and as such had fewer outages. But the labor necessary to accomplish this and the cost (anyone remember 200+ long distance bills)? associated with this was the reason.

Telecos could afford to keep things reliable, since they had a monoploly, and a stranglehold on bandwidth. If ma bell were still around we would be paying $1,000 for a t1. Everyone likes to complain, but its something of a minor miracle that I can have almost a ds3 for $70.00/month.

Thats not to defend uverse, but its often easy to forget why the 'its not reliable as ...' Since we have 'fast, and 'cheap'.

Thomas

Re:Choose 2, Fast, Reliable, Cheap (1)

jandrese (485) | about a year ago | (#42673771)

Maybe, but then people are going to point out that services like Verzion FiOS are more reliable, faster, and cheaper. Municipal Broadband efforts tend to be even better than that. This is more about AT&T being greedy and incompetent.

That's nothing... (0)

Anonymous Coward | about a year ago | (#42673751)

... I've been offline from UVerse for 15 days now. They're trying to fix it, but MAN this is taking forever!

Re:That's nothing... (1)

Jarik C-Bol (894741) | about a year ago | (#42674747)

you think that is bad, I had just converted my service to U-verse from a old style ATT dsl acct, and this outage hit the day it was suppose to switch over and be active.
so much for un-interrupted service.

Comcast (1)

ZorinLynx (31751) | about a year ago | (#42673815)

I never thought in a million years that I'd say I love Comcast, but I do.

My business class connection through them has been rock solid without major issues for over two years. Other than lightning frying the modem once but they were out within hours with a replacement.

AT&T U-Verse can go pound sand as far as I'm concerned.

Re:Comcast (0)

Anonymous Coward | about a year ago | (#42674029)

I never thought in a million years that I'd say I love Comcast, but I do.

My business class connection through them has been rock solid without major issues for over two years. Other than lightning frying the modem once but they were out within hours with a replacement.

AT&T U-Verse can go pound sand as far as I'm concerned.

Yeah, and u-Verse has been rock solid for me for 3+ years until this outage. Your point being? I used to have Comcast (Or Xfinity as they call themselves now) before u-Verse and I never been happier with the switch. Comcast's TV service just blows

But basically, there is no "always working" solution. Things breaks and if they aren't on top of things, this is what happens. Comcast has experienced outage before as well.

Uverse Scam (0)

Anonymous Coward | about a year ago | (#42673855)

AT&T knows TV over DSL will never work properly, but they keep scamming the customers with that cr*ppy service.

Re:Uverse Scam (1)

ajlitt (19055) | about a year ago | (#42674031)

Their TV-over-DSL has worked great for us for the last five years. It's their ToS that sucks.

Well there's the problem: (1)

Skapare (16644) | about a year ago | (#42673861)

all from a single fiber optic cable

They obviously need a 2nd fiber optic cable, now

I can haz ip address? (0)

Anonymous Coward | about a year ago | (#42674023)

Rumor going around our garage is that they are running out of ip addresses. This his there California for the last 3 weeks, 2 places in the south and has spread further out. We went told what the issue was or when it was "solved", lots of finger pointing going around.

AT&T U-Verse has always been unreliable (1)

quietwalker (969769) | about a year ago | (#42674143)

I switched to U-Verse when they had a switch-discount program, but only for about a month. The problem was that nothing worked.

I actually wrote a program to track when I was connected. In a 3 day period, I had around 200 outages, each requiring between 3-5 minutes before the connection was regained. I literally could not use it to work from home - the time required to perform the VPN connection, get back to the machine I needed to use, and get back to work was just barely shorter than the average uptime.

I reported and had techs out to fix this problem on 3 separate instances, and in each case the techs found a new problem, and blamed it on the incompetence of the previous tech. Then it would work more or less well for about an hour, before having the same problems again. Despite not being able to provide me with phone, tv, or internet service in a usable form for over a month, they refused to refund any money, and only offered to credit us for free months of their non-working service.

Switched to Time Warner who not only gave me a better deal for switching, but credited me with a free month to make up for U-Verse not doing it. Not that their random downtimes and slower-than-advertised-speeds-most-of-the-time are as well appreciated, nor their apparent throttling high-usage systems by mac address - at least in the Austin area - but at least the damn thing works.

Re:AT&T U-Verse has always been unreliable (1)

Glendale2x (210533) | about a year ago | (#42674701)

U-verse over 3k (possibly shorter if it's old copper) wire feet is generally a bad idea no matter what they tell you. My U-verse has worked flawlessly, but I'm only 1.2k wire feet away. There's only so much you can do with old copper pairs.

WOW (1)

mjh2901 (570983) | about a year ago | (#42674253)

Despite the hate for ATT corperate, they have some extremely good engineers who are either scratching there heads or totally freaking out.

TX: Power just dropped for 30 sec (1)

Pitawg (85077) | about a year ago | (#42674619)

Uverse has been up for me. Power cycled. Took over 30 minutes for the connection between modem and ATT. I have a static IP so once the main connection is up and talking, all was well again.

Out in Little Rock, Ar (0)

Anonymous Coward | about a year ago | (#42674841)

Out in Little Rock, Ar for more than a day now. At first I thought it had something to do with recently changing how my autodraft was done. Kindof relieved that everyone is having problems with it. Also, it sounds like they have no idea what the problem is.

Uverse fine for me (0)

Anonymous Coward | about a year ago | (#42674865)

I have enjoyed my uverse service and it isn't down for me. I had it at an older house too and it was fine there. My current house has fiber as well. It is expensive however.

Please stand by. (2)

CrAlt (3208) | about a year ago | (#42674881)

The NSA cable switchover is causing some problems. Hold tight-- your phone, internet, and wireless communications will be 100% monitored by the NSA again very soon.

Site to site VPN tunnels don't work either (0)

Anonymous Coward | about a year ago | (#42674893)

I have static IPs and use that for site to site VPN to my colocation facility. I am running Cisco ASA (software 8.4) on both sides, and it took my Cisco engineer and myself two days to figure out why I can ping my servers across the tunnel but can't do anything more useful than that. Finally we tested for MTU issues which then were confirmed by discussions like this. My MTU as of 1/23 6PM ET is still somewhere in the 500 range, not to mention terrible packet loss and high latency. I just signed a contract for TW Business Class, so I am voting with my money.

No complaints (0)

Anonymous Coward | about a year ago | (#42674897)

I haven't had any complaints in Mississippi, and I do IT work for hundreds of clients. I also personally have U-Verse. Hmmm?

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