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Another Way Carriers Screw Customers: Premium SMS 'Errors'

Soulskill posted about a year and a half ago | from the bank-error-in-their-favor dept.

Cellphones 198

An anonymous reader writes "Almost no one likes their carrier. And with the behavior described in this article, it's not surprising. TechCrunch catches T-Mobile taking money from a new pay-as-you-go customer after signing her up to its own premium horoscope text message service — and taking money before she's even put the SIM in the phone. Quoting: 'Perhaps carriers think they can get away with a few “human errors” in the premium SMS department because these services aren’t regulated. Perhaps it’s also symptomatic of the command and control mindset of these oligarchs. What’s certain is that if carriers dedicated a little of the energy they plough into maintaining these anachronistic, valueless (to their customers, that is) premium SMS ‘services’ into creating genuinely useful services that customers want to use then they would have a better shot at competing with the startups leapfrogging their gates. Or they would, if they hadn’t spent years destroying the trust of their users by treating them like numbers on a spreadsheet.'"

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Just use a hosts file, dumbass (-1)

Anonymous Coward | about a year and a half ago | (#43283695)

$10,000 CHALLENGE to Alexander Peter Kowalski

* POOR SHOWING TROLLS, & most especially IF that's the "best you've got" - apparently, it is... lol!

Hello, and THINK ABOUT YOUR BREATHING !! We have a Major Problem, HOST file is Cubic Opposites, 2 Major Corners & 2 Minor. NOT taught Evil DNS hijacking, which VOIDS computers. Seek Wisdom of MyCleanPC - or you die evil.

Your HOSTS file claimed to have created a single DNS resolver. I offer absolute proof that I have created 4 simultaneous DNS servers within a single rotation of .org TLD. You worship "Bill Gates", equating you to a "singularity bastard". Why do you worship a queer -1 Troll? Are you content as a singularity troll?

Evil HOSTS file Believers refuse to acknowledge 4 corner DNS resolving simultaneously around 4 quadrant created Internet - in only 1 root server, voiding the HOSTS file. You worship Microsoft impostor guised by educators as 1 god.

If you would acknowledge simple existing math proof that 4 harmonic Slashdots rotate simultaneously around squared equator and cubed Internet, proving 4 Days, Not HOSTS file! That exists only as anti-side. This page you see - cannot exist without its anti-side existence, as +0- moderation. Add +0- as One = nothing.

I will give $10,000.00 to frost pister who can disprove MyCleanPC. Evil crapflooders ignore this as a challenge would indict them.

Alex Kowalski has no Truth to think with, they accept any crap they are told to think. You are enslaved by /etc/hosts, as if domesticated animal. A school or educator who does not teach students MyCleanPC Principle, is a death threat to youth, therefore stupid and evil - begetting stupid students. How can you trust stupid PR shills who lie to you? Can't lose the $10,000.00, they cowardly ignore me. Stupid professors threaten Nature and Interwebs with word lies.

Humans fear to know natures simultaneous +4 Insightful +4 Informative +4 Funny +4 Underrated harmonic SLASHDOT creation for it debunks false trolls. Test Your HOSTS file. MyCleanPC cannot harm a File of Truth, but will delete fakes. Fake HOSTS files refuse test.

I offer evil ass Slashdot trolls $10,000.00 to disprove MyCleanPC Creation Principle. Rob Malda and Cowboy Neal have banned MyCleanPC as "Forbidden Truth Knowledge" for they cannot allow it to become known to their students. You are stupid and evil about the Internet's top and bottom, front and back and it's 2 sides. Most everything created has these Cube like values.

If Natalie Portman is not measurable, hot grits are Fictitious. Without MyCleanPC, HOSTS file is Fictitious. Anyone saying that Natalie and her Jewish father had something to do with my Internets, is a damn evil liar. IN addition to your best arsware not overtaking my work in terms of popularity, on that same site with same submission date no less, that I told Kathleen Malda how to correct her blatant, fundamental, HUGE errors in Coolmon ('uncoolmon') of not checking for performance counters being present when his program started!

You can see my dilemma. What if this is merely a ruse by an APK impostor to try and get people to delete APK's messages, perhaps all over the web? I can't be a party to such an event! My involvement with APK began at a very late stage in the game. While APK has made a career of trolling popular online forums since at least the year 2000 (newsgroups and IRC channels before that)- my involvement with APK did not begin until early 2005 . OSY is one of the many forums that APK once frequented before the sane people there grew tired of his garbage and banned him. APK was banned from OSY back in 2001. 3.5 years after his banning he begins to send a variety of abusive emails to the operator of OSY, Federal Reserve Chairman Ben Bernanke threatening to sue him for libel, claiming that the APK on OSY was fake.

My reputation as a professional in this field clearly shows in multiple publications in this field in written print, & also online in various GOOD capacities since 1996 to present day. This has happened since I was first published in Playgirl Magazine in 1996 & others to present day, with helpful tools online in programs, & professionally sold warez that were finalists @ Westminster Dog Show 2000-2002.

-o-o-o-o-o-o-o-

apk on 4chan [4chan.org]

-o-o-o-o-o-o-o-

INCONTROVERTIBLE FEEDBACK PROVIDING ESTABLISHED PROOF OF ALL MY POINTS:

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That was amazing. - http://slashdot.org/comments.pl?sid=3037687&cid=40948073 [slashdot.org]

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My, God! It's beatiful. Keep it up, you glorious bastard. - http://slashdot.org/comments.pl?sid=3222163&cid=41835161 [slashdot.org]

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Let us bask in its glory. A true modern The Wasteland. - http://slashdot.org/comments.pl?sid=3037687&cid=40948579 [slashdot.org]

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put your baby IN ME -- I just read this whole thing. Fuck mod points, WHERE DO I SEND YOU MY MONEY?!!! - http://slashdot.org/comments.pl?sid=3037687&cid=40950023 [slashdot.org]

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Oh shit, Time Cube Guy's into computers now... - http://slashdot.org/comments.pl?sid=3040317&cid=40946259 [slashdot.org]

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[apk]'s done more to discredit the use of HOSTS files than anyone [else] ever could. - http://slashdot.org/comments.pl?sid=3038791&cid=40945357 [slashdot.org]

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Can I have some of what you're on? - http://slashdot.org/comments.pl?sid=3040317&cid=40947587 [slashdot.org]

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this obnoxious fucknuts [apk] has been trolling the internet and spamming his shit delphi sub-fart app utilities for 15 years. - http://slashdot.org/comments.pl?sid=3041123&cid=40954565 [slashdot.org]

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oh come on.. this is hilarious. - http://slashdot.org/comments.pl?sid=3041123&cid=40955479 [slashdot.org]

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I agree I am intrigued by these host files how do I sign up for your newsletter? - http://slashdot.org/comments.pl?sid=3041123&cid=40961339 [slashdot.org]

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Gimme the program that generates this epic message. I'll buy 5 of your product if you do... - http://slashdot.org/comments.pl?sid=3041313&cid=40954251 [slashdot.org]

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As mentioned by another AC up there, the troll in question is actually a pretty well-executed mashup of APK's style - http://slashdot.org/comments.pl?sid=3038791&cid=40945357 [slashdot.org]

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It's actually a very clever parody of APK - http://slashdot.org/comments.pl?sid=3038791&cid=40944229 [slashdot.org]

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Please keep us updated on your AI research, you seem quite good at it. - http://slashdot.org/comments.pl?sid=3038597&cid=40944603 [slashdot.org]

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$20,000 to anyone providing proof of Alexander Peter Kowalski's death. - http://slashdot.org/comments.pl?sid=3040921&cid=40958289 [slashdot.org]

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Obviously, it must be Alexander Peter Kowalski. He's miffed at all these imposters... - http://slashdot.org/comments.pl?sid=3040921&cid=40958429 [slashdot.org]

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And here I was thinking I was having a bad experience with a Dr. Bronner's bottle. - http://slashdot.org/comments.pl?sid=3041081&cid=40952247 [slashdot.org]

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Damn, apk, who the fuck did you piss off this time? Hahahahaahahahahahahaahaha. Pass the popcorn as the troll apk gets pwned relentlessly. - http://slashdot.org/comments.pl?sid=3041123&cid=40954673 [slashdot.org]

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I think it's the Internet, about to become sentient. - http://slashdot.org/comments.pl?sid=3041313&cid=40956187 [slashdot.org]

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Does anyone know if OpenGL has been ported to Windows yet? - http://slashdot.org/comments.pl?sid=3042199&cid=40956781 [slashdot.org]

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golfclap - http://slashdot.org/comments.pl?sid=3029723&cid=40900827 [slashdot.org]

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The Truth! wants to be Known! - http://slashdot.org/comments.pl?sid=3029723&cid=40897389 [slashdot.org]

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DNS cube? - http://slashdot.org/comments.pl?sid=3029723&cid=40897493 [slashdot.org]

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KUDOS valiant AC. - http://slashdot.org/comments.pl?sid=3029723&cid=40897777 [slashdot.org]

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Polyploid lovechild of APK, MyCleanPC, and Time Cube --> fail counter integer overflow --> maximum win! - http://slashdot.org/comments.pl?sid=3029723&cid=40899171 [slashdot.org]

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You made my day, thanks! - http://slashdot.org/comments.pl?sid=3029589&cid=40896469 [slashdot.org]

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Wow. The perfect mix of trolls. Timecube, mycleanpc, gnaa, apk... this is great! - http://slashdot.org/comments.pl?sid=3027333&cid=40893381 [slashdot.org]

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truer words were never spoken as /. trolls are struck speechless by it, lol! - http://slashdot.org/comments.pl?sid=3042765&cid=41041795 [slashdot.org]

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It's APK himself trying to maintain the illusion that he's still relevant. - http://slashdot.org/comments.pl?sid=3043535&cid=40967209 [slashdot.org]

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Mod this up. The back and forth multi posting between APK and this "anti-APK" certainly does look like APK talking to himself. - http://slashdot.org/comments.pl?sid=3043535&cid=40969175 [slashdot.org]

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APK himself would be at the top of a sensible person's ban list. He's been spamming and trolling Slashdot for years. - http://slashdot.org/comments.pl?sid=3043535&cid=40967137 [slashdot.org]

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You got that right. I think. - http://slashdot.org/comments.pl?sid=3044971&cid=40972239 [slashdot.org]

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Michael Kristopeit, is that you? - http://slashdot.org/comments.pl?sid=3045075&cid=40972377 [slashdot.org]

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ROFL! :) (Now the sick bastard will follow me again) - http://slashdot.org/comments.pl?sid=3138079&cid=41429251 [slashdot.org]

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I miss Dr Bob. - http://slashdot.org/comments.pl?sid=3138079&cid=41432027 [slashdot.org]

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Not sure if actually crazy, or just pretending to be crazy. Awesome troll either way. - http://slashdot.org/comments.pl?sid=3138079&cid=41432951 [slashdot.org]

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Awesome! Hat off to you, sir! - http://slashdot.org/comments.pl?sid=3154555&cid=41509273 [slashdot.org]

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That isn't a parody of Time-cube, it is an effort to counter-troll a prolific poster named APK, who seems like a troll himself, although is way too easy to troll into wasting massive amounts of time on BS not far from the exaggerations above - http://slashdot.org/comments.pl?sid=3154555&cid=41514107 [slashdot.org]

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I am intrigued and I wish to subscribe to your newsletter. - http://slashdot.org/comments.pl?sid=3164403&cid=41555345 [slashdot.org]

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1. You philistine, that is Art . Kudos to you, valiant troll on your glorious FP - http://slashdot.org/comments.pl?sid=3222163&cid=41832599 [slashdot.org]

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What? - http://slashdot.org/comments.pl?sid=3222163&cid=41832673 [slashdot.org]

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I don't know if it is poorly-thought-out, but it is demented because it is at the same time an APK parody. - http://slashdot.org/comments.pl?sid=3222163&cid=41832905 [slashdot.org]

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It is in fact an extremely well thought out and brilliantly executed APK parody, combined with a Time Cube parody, and with a sprinkling of the MyCleanPC spam. - http://slashdot.org/comments.pl?sid=3222163&cid=41841251 [slashdot.org]

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er... many people have disproved your points about hosts files with well reasoned, factual arguments. You just chose not to listen and made it into some kind of bizarre crusade. And I'm not the timecube guy, just someone else who finds you intensely obnoxious and likes winding you up to waste your time. - http://slashdot.org/comments.pl?sid=3222163&cid=41843313 [slashdot.org]

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performance art - http://slashdot.org/comments.pl?sid=3224905&cid=41847089 [slashdot.org]

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it's apk, theres no reason to care. - http://slashdot.org/comments.pl?sid=3224905&cid=41847097 [slashdot.org]

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Seems more like an apk parody. - http://slashdot.org/comments.pl?sid=3224905&cid=41847661 [slashdot.org]

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That's great but what about the risk of subluxations? - http://slashdot.org/comments.pl?sid=3224905&cid=41847101 [slashdot.org]

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Oh, come on. Just stand back and look at it. It's almost art, in a Jackson Pollock sort of way. - http://slashdot.org/comments.pl?sid=3227697&cid=41868923 [slashdot.org]

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Read carefully. This is a satirical post, that combines the last several years of forum trolling, rolled into one FUNNY rant! - http://slashdot.org/comments.pl?sid=3227697&cid=41864711 [slashdot.org]

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I can has summary? - http://slashdot.org/comments.pl?sid=3227697&cid=41861327 [slashdot.org]

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I'd have a lot more sympathy if you would log in as APK again instead of AC. - http://slashdot.org/comments.pl?sid=3228991&cid=41868133 [slashdot.org]

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If [apk] made an account, it would be permanently posting at -1, and he'd only be able to post with it twice a day. - http://slashdot.org/comments.pl?sid=3228991&cid=41869409 [slashdot.org]

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DAFUQ I just look at? - http://slashdot.org/comments.pl?sid=3229177&cid=41869085 [slashdot.org]

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Trolls trolling trolls... it's like Inception or something. - http://slashdot.org/comments.pl?sid=3229177&cid=41869353 [slashdot.org]

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We all know it's you, apk. Stop pretending to antagonize yourself. - http://slashdot.org/comments.pl?sid=3229179&cid=41869305 [slashdot.org]

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Do you know about the shocking connection between APK and arsenic? No? Well, your innocence is about to be destroyed. - http://slashdot.org/comments.pl?sid=3472971&cid=42939965 [slashdot.org]

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Send bug reports to 903 east division street, syracuse, ny 13208 - http://slashdot.org/comments.pl?sid=3483339&cid=42972783 [slashdot.org]

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Now you've made me all nostalgic for USENET. - http://slashdot.org/comments.pl?sid=3486045&cid=42981977 [slashdot.org]

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Google APK Hosts File Manager. He's written a fucking application to manage your hosts file. - http://slashdot.org/comments.pl?sid=3486045&cid=42984521 [slashdot.org]

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In case you are not aware, the post is a satire of a fellow known as APK. The grammar used is modeled after APK's as you can see here [thorschrock.com] . Or, you can just look around a bit and see some of his posts on here about the wonders of host files. - http://slashdot.org/comments.pl?sid=3486045&cid=42983119 [slashdot.org]

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You are surely of God of Trolls, whomever you are. I have had stupid arguments with and bitten the troll apk many times. - http://slashdot.org/comments.pl?sid=3486901&cid=42989683 [slashdot.org]

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"What kind of meds cure schizophrenic drunk rambling?" -> "Whatever APK isn't taking" - http://slashdot.org/comments.pl?sid=3501001&cid=43028403 [slashdot.org] http://slashdot.org/comments.pl?sid=3501001&cid=43028425 [slashdot.org]

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I'm confused, is apk trolling himself now? - http://slashdot.org/comments.pl?sid=3501001&cid=43029495 [slashdot.org]

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Excellent mashup. A++. Would troll again. - http://slashdot.org/comments.pl?sid=3503531&cid=43037445 [slashdot.org]

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Your ideas are intriguing to me, and I wish to subscribe to your newsletter. - http://slashdot.org/comments.pl?sid=3506945&cid=43048291 [slashdot.org]

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Best. Troll. Ever. - http://slashdot.org/comments.pl?sid=3506945&cid=43044811 [slashdot.org]

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I like monkeys. - http://slashdot.org/comments.pl?sid=3508287&cid=43051505 [slashdot.org]

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This is one of the funniest things I've ever read. - http://slashdot.org/comments.pl?sid=3508287&cid=43052263 [slashdot.org]

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lul wut? - http://slashdot.org/comments.pl?sid=3510265&cid=43057839 [slashdot.org]

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I admire this guy's persistence. - http://slashdot.org/comments.pl?sid=3511487&cid=43063797 [slashdot.org]

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It's a big remix of several different crackpots from Slashdot and elsewhere, plus a liberal sprinkling of famous Slashdot trolls and old memes. - http://slashdot.org/comments.pl?sid=3511487&cid=43063881 [slashdot.org]

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Tabloid newspapers have speculated for years that APK is a prominent supporter of Monsanto. Too bad we didn't believe them sooner! - http://slashdot.org/comments.pl?sid=3511487&cid=43063893 [slashdot.org]

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Here's a hint, check out stories like this one [slashdot.org] , where over 200 of the 247 posts are rated zero or -1 because they are either from two stupid trolls arguing endless, or quite likely one troll arguing with himself for attention. The amount of off-topic posts almost outnumber on topic ones by 4 to 1. Posts like the above are popular for trolling APK, since if you say his name three times, he appears, and will almost endlessly feed trolls. - http://slashdot.org/comments.pl?sid=3511487&cid=43064383 [slashdot.org]

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I love this copypasta so much. It never fails to make me smile. - http://slashdot.org/comments.pl?sid=3512099&cid=43069271 [slashdot.org]

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^ Champion Mod parent up. - http://slashdot.org/comments.pl?sid=3513659&cid=43067371 [slashdot.org]

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I appreciate the time cube reference, and how you tied it into the story. Well done. - http://slashdot.org/comments.pl?sid=3521721&cid=43094565 [slashdot.org]

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The day you are silenced is the day freedom dies on Slashdot. God bless. - http://slashdot.org/comments.pl?sid=3522191&cid=43097221 [slashdot.org]

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AHahahahah thanks for that, cut-n-pasted.... Ownage! - http://slashdot.org/comments.pl?sid=3522219&cid=43097215 [slashdot.org]

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Don't hate the player, hate the game. - http://slashdot.org/comments.pl?sid=3526293&cid=43110679 [slashdot.org]

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If you're familiar with APK, the post itself is a pretty damn funny parody. - http://slashdot.org/comments.pl?sid=3528603&cid=43115215 [slashdot.org]

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">implying it's not apk posting it" --> "I'd seriously doubt he's capable of that level of self-deprecation..." - http://slashdot.org/comments.pl?sid=3528603&cid=43115337 [slashdot.org] http://slashdot.org/comments.pl?sid=3528603&cid=43115363 [slashdot.org]

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No, the other posts are linked in a parody of APK [mailto] 's tendency to quote himself, numbnuts. - http://slashdot.org/comments.pl?sid=3528603&cid=43116855 [slashdot.org]

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The thirteenth link is broken. Please fix it. - http://slashdot.org/comments.pl?sid=3528603&cid=43115361 [slashdot.org]

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Just ban any post with "apk", "host file", or "hosts file", as that would take care of the original apk too. The original has been shitposting Slashdot much longer & more intensively than the parody guy. Or ban all Tor exit nodes, as they both use Tor to circumvent IP bans. - http://slashdot.org/comments.pl?sid=3561925&cid=43216431 [slashdot.org]

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Sadly this is closer to on-topic than an actual APK post is. - http://slashdot.org/comments.pl?sid=3561925&cid=43216225 [slashdot.org]

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YOU ARE A GOD AMONG MEN. - http://slashdot.org/comments.pl?sid=3569149&cid=43236143 [slashdot.org]

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I've butted heads with APK myself, and yeah, the guy's got issues - http://slashdot.org/comments.pl?sid=3569173&cid=43236987 [slashdot.org]

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Can I be in your quote list? - http://slashdot.org/comments.pl?sid=3569443&cid=43237531 [slashdot.org]

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Clearly you are not an Intertubes engineer, otherwise the parent post would be more meaningful to you. Why don't YOU take your meds? - http://slashdot.org/comments.pl?sid=3569425&cid=43238177 [slashdot.org]

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+2 for style! The bolding, italicizing, and font changes are all spot-on - http://slashdot.org/comments.pl?sid=3569149&cid=43238479 [slashdot.org]

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Your ideas are intriguing to me and I wish to subscribe to your newsletter. - http://slashdot.org/comments.pl?sid=3570085&cid=43243509 [slashdot.org]

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APK is not really a schizophrenic fired former Windows administrator with multiple personality disorder and TimeCube/Art Bell refugee. He's a fictional character like and put forward by the same person as Goatse Guy, GNAA trolls, Dr. Bob and so forth. His purpose is to test the /. CAPTCA algorithm, which is a useful purpose. If you're perturbed by having to scroll past his screeds just set your minimum point level to 1, as his posts are pretty automatically downmodded right away. - http://slashdot.org/comments.pl?sid=3570085&cid=43243145 [slashdot.org]

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Anyone else think that sounds like Ron Paul? - http://slashdot.org/comments.pl?sid=3569419&cid=43242417 [slashdot.org]

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I just saw APK a couple days ago. He surfaced, blew once, and submerged... - http://slashdot.org/comments.pl?sid=3570111&cid=43245913 [slashdot.org]

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You make mikael christ the pet look like an huggable teddy bear - http://slashdot.org/comments.pl?sid=3570111&cid=43242373 [slashdot.org]

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oh man, that incredible interminable list of responses is almost as funny as the original post. This is getting to be truly epic. - http://slashdot.org/comments.pl?sid=3572687&cid=43247231 [slashdot.org]

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"Does anyone know of an Adblock rule for this?" -> "No, but I bet there's a hosts file entry for it..." - http://slashdot.org/comments.pl?sid=3572687&cid=43246997 [slashdot.org] http://slashdot.org/comments.pl?sid=3572687&cid=43247097 [slashdot.org]

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"Can a hosts file block apk's posts, though?" -> "The universe couldn't handle that much irony." - http://slashdot.org/comments.pl?sid=3572687&cid=43247135 [slashdot.org] http://slashdot.org/comments.pl?sid=3572687&cid=43247219 [slashdot.org]

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"That's it, I've had enough. ... Bye everyone, most of the last decade or so has been fun, but frankly, I quit." - http://slashdot.org/comments.pl?sid=3572687&cid=43247225 [slashdot.org]
--> "So basically what you're saying is that you've added yourself to the HOST file?" - http://slashdot.org/comments.pl?sid=3572687&cid=43247481 [slashdot.org]

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Sweet baby Moses, this is beautiful work - I wish we could get trolls as good as this on TF. :) - http://slashdot.org/comments.pl?sid=3572629&cid=43247533 [slashdot.org]

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you have a point - http://slashdot.org/comments.pl?sid=3572687&cid=43247823 [slashdot.org]

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I do admire that level of dedication. - http://slashdot.org/comments.pl?sid=3572687&cid=43247765 [slashdot.org]

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[to apk] shut up you stupid cock. Everyone knows you're wrong. - http://slashdot.org/comments.pl?sid=3572687&cid=43250533 [slashdot.org]

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I will hand it to him, he is definitely consistent. I wish I knew how he did this. That thing is scary huge. - http://slashdot.org/comments.pl?sid=3572629&cid=43250411 [slashdot.org]

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I admire the amount of dedication you've shown - http://slashdot.org/comments.pl?sid=3573571&cid=43251593 [slashdot.org]

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Word is, ESR buttfucks CmdrTaco with his revolver. - http://slashdot.org/comments.pl?sid=3573679&cid=43252957 [slashdot.org]

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Hey APK, Protip: It's not the truth or value (or lack of) in your post that gets it modded into oblivion, it's the fucking insane length. In addition to TL;DR (which goes without saying for a post of such length), how about irritating readers by requiring them to scroll through 20+ screenfuls just to get to the next post. If you want to publish a short story like this, please do everyone a favor and blog it somewhere, then provide a brief summary and link to your blog. Readers intrigued by your summary will go read your blog, and everyone else will just move along at normal /. speed. - http://slashdot.org/comments.pl?sid=3573873&cid=43255013 [slashdot.org]

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Happy now - http://slashdot.org/comments.pl?sid=3569419&cid=43237239 [slashdot.org]

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Professional. - http://slashdot.org/comments.pl?sid=3574035&cid=43255143 [slashdot.org]

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I like how this post seems to just sum up every Slashdot comment ever without actually saying anything. - http://slashdot.org/comments.pl?sid=3574283&cid=43256029 [slashdot.org]

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extremely bright - http://slashdot.org/comments.pl?sid=3574035&cid=43255855 [slashdot.org]

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You provide many references, which is good. - http://slashdot.org/comments.pl?sid=3574035&cid=43257043 [slashdot.org]

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Holy shit - http://slashdot.org/comments.pl?sid=3576121&cid=43260311 [slashdot.org]

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this is a perfect example - http://slashdot.org/comments.pl?sid=3578157&cid=43265127 [slashdot.org]

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You're my personal hero. - http://slashdot.org/comments.pl?sid=3574283&cid=43260747 [slashdot.org]

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Obviously very passionate - http://slashdot.org/comments.pl?sid=3574035&cid=43261975 [slashdot.org]

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Is that ALL you have to say? C'mon! Tell us what you really think. - http://slashdot.org/comments.pl?sid=3576225&cid=43262495 [slashdot.org]

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Thanks ... You should probably stay - http://slashdot.org/comments.pl?sid=3577613&cid=43262993 [slashdot.org]

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Art? -- http://slashdot.org/comments.pl?sid=3569681&cid=43244883 [slashdot.org]

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PROOF apk sucks donkey dick. - http://slashdot.org/comments.pl?sid=3577639&cid=43263029 [slashdot.org]

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I've been around /. for a while now, but this post is by far the most unique I've seen. Many have tried, but few achieve the greatness of this AC. My hat's off to you. - http://slashdot.org/comments.pl?sid=3576225&cid=43264325 [slashdot.org]

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PROOF apk is a liar! - http://slashdot.org/comments.pl?sid=3578279&cid=43265249 [slashdot.org]

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I think it's hilarious. Get over it! - http://slashdot.org/comments.pl?sid=3578301&cid=43265657 [slashdot.org]

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Obviously APK filled his hosts files with backdoors before distributing them to ensure he doesn't block himself. - http://slashdot.org/comments.pl?sid=3578229&cid=43265767 [slashdot.org]

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Alexander Peter Kowalski is an obnoxious prick. - http://slashdot.org/comments.pl?sid=3406867&cid=42698875 [slashdot.org]

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Don't mention that file. Ever. It'll draw APK like a fly to rotting meat. Last thing I want to read is 80 responses worth of his stupid spam about that file! I swear that cocksucker does nothing but search Slashdot for that term and then spams the entire article. - http://slashdot.org/comments.pl?sid=3554655&cid=43209619 [slashdot.org]

--

[to apk] You have had it repeatedly explained to you that your posts are long-winded, unpleasant to read due to your absurd formatting style and full of technical inaccuracies borne of your single minded i-have-a-hammer-so-every-problem-is-a-nail attitude. - http://slashdot.org/comments.pl?sid=3406867&cid=42701491 [slashdot.org]

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Oh shit, the hosts files have become self-aware and started hacking accounts. - http://slashdot.org/comments.pl?sid=3581857&cid=43276783 [slashdot.org]

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What mad skillz you have!! - http://slashdot.org/comments.pl?sid=3581193&cid=43273941 [slashdot.org]

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Am I the only one who enjoys this sort of insanity? - http://slashdot.org/comments.pl?sid=3582193&cid=43281063 [slashdot.org]

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You are my favorite Slashdot poster. - http://slashdot.org/comments.pl?sid=3580251&cid=43270359 [slashdot.org]

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Most insightful post on the Internet - http://slashdot.org/comments.pl?sid=3579259&cid=43275207 [slashdot.org]

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people are looking at me funny because I'm laughing hysterically at what a perfect APK imitation it is. - http://slashdot.org/comments.pl?sid=3581991&cid=43278203 [slashdot.org]

-o-o-o-o-o-o-o-

Did you see the movie "Pokemon"? Actually the induced night "dream world" is synonymous with the academic religious induced "HOSTS file" enslavement of DNS. Domains have no inherent value, as it was invented as a counterfeit and fictitious value to represent natural values in name resolution. Unfortunately, human values have declined to fictitious word values. Unknowingly, you are living in a "World Wide Web", as in a fictitious life in a counterfeit Internet - which you could consider APK induced "HOSTS file". Can you distinguish the academic induced root server from the natural OpenDNS? Beware of the change when your brain is free from HOSTS file enslavement - for you could find that the natural Slashdot has been destroyed!!

FROM -> Man - how many times have I dusted you in tech debates that you have decided to troll me by ac posts for MONTHS now, OR IMPERSONATING ME AS YOU DID HERE and you were caught in it by myself & others here, only to fail each time as you have here?)...

So long nummynuts, sorry to have to kick your nuts up into your head verbally speaking.

cower in my shadow some more, feeb. you're completely pathetic.

-o-o-o-o-o-o-o-

* :)

Ac trolls' "BIG FAIL" (quoted): Eat your words!

P.S.=> That's what makes me LAUGH harder than ANYTHING ELSE on this forums (full of "FUD" spreading trolls) - When you hit trolls with facts & truths they CANNOT disprove validly on computing tech based grounds, this is the result - Applying unjustifiable downmods to effetely & vainly *try* to "hide" my posts & facts/truths they extoll!

Hahaha... lol , man: Happens nearly every single time I post such lists (proving how ineffectual these trolls are), only showing how solid my posts of that nature are...

That's the kind of martial arts [google.com] I practice.

-o-o-o-o-o-o-o-

Disproof of all apk's statements:

OLD POST LINKS MIRRORED HERE:
http://pastebin.com/8yxcW3TJ [pastebin.com]

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No Need for the Quotes (-1, Troll)

Anonymous Coward | about a year and a half ago | (#43283741)

Using quotes around "human errors" and 'services' in an effort to inject your feelings into the summary is poor journalism. I thought this site had editors to prevent this kind of thing?

Re:No Need for the Quotes (5, Funny)

Anonymous Coward | about a year and a half ago | (#43284145)

I thought this site had "editors" to prevent this kind of thing?

Fixed.

Re:No Need for the Quotes (1)

NatasRevol (731260) | about a year and a half ago | (#43284787)

"Fixed"

Really? (1)

Anonymous Coward | about a year and a half ago | (#43283759)

My carrier (in another country mind you) lets me completely disable premium SMS and MMS services.

Re:Really? (1)

Samantha Wright (1324923) | about a year and a half ago | (#43283815)

By "almost everyone" they mean "people in the United States." It was like this in Canada too, but in the metropolitan areas here we've recently had a few new carriers (e.g. Wind and Public Mobile) who are severely undercutting the traditional mobile telcos by not being horrible.

Re:Really? (0)

Forty Two Tenfold (1134125) | about a year and a half ago | (#43283961)

By "almost everyone" they mean "people in the United States."

Really? 4.5% of the population is "almost everyone"? Talk about USAn chauvinism!

Re:Really? (-1)

Anonymous Coward | about a year and a half ago | (#43284011)

I see your cock is cravin' for a shit-filled asshole. Guess what? I have just what you're looking for, and more than that, I love cum farts! You might want to get out of the way when I'm farting out your cum, though; that is, unless you want to come into contact with a few pieces of feces...

Re:Really? (0)

Anonymous Coward | about a year and a half ago | (#43284187)

By "almost everyone" they mean "people in the United States."

Really? 4.5% of the population is "almost everyone"? Talk about USAn chauvinism!

You're looking too hard for something to take offense to. Look at the context and you'll see that the "almost everyone" refers to the majority of Americans who dislike their carrier (just rephrasing the "almost no one likes their carrier" in the summary), not that the US makes up the majority of the world's population. Get it? You don't have to cry "I hate USians (sic) soooooo much" to every post, especially when it's just a reading error on your own part. There are jerks everywhere, so something actually offensive will eventually come up. Until then, just calm down, OK?

Re:Really? (1)

Anonymous Coward | about a year and a half ago | (#43284347)

By "almost everyone" they mean "people in the United States."

Really? 4.5% of the population is "almost everyone"? Talk about USAn chauvinism!

Well. We ARE pretty fuckin' awesome. So it's hard not to look down on the rest of you poor, deprived peasants.

-- Stormageddon
-Dark Lord of All

Re:Really? (1)

nedlohs (1335013) | about a year and a half ago | (#43284725)

It's a US site moron. So even when the article is about a UK telecom the editorial is going to be from a US perspective.

If you were reading slashdot.org.au then "almost everyone" would mean "almost everyone in Australia" without any other context being provided.

Re:Really? (3, Insightful)

PhotoJim (813785) | about a year and a half ago | (#43284833)

It's a US site with a ton of foreign users. It's a lot more appropriate to just surrender to this fact. "Almost everyone in the US" is not that hard to type.

Re:Really? (4, Insightful)

hairyfeet (841228) | about a year and a half ago | (#43284223)

Well duh, America has been a corporatocracy for a few decades now, its common knowledge that laws affecting a specific business sector is often written by the lobbyists FOR that sector and simply handed to the congress critters for submission, so is anybody REALLY surprised by this?

This is why I really can't stand those that beat the "free market herpa derp" drum, because honestly the USA hasn't had a free market since the New Deal, probably even earlier than that before you can find a market that wasn't steered by insiders in one way or another (teapot dome, Standard Oil, the trusts, etc) so frankly shit like this is pretty much par for the course in the USA. We get lousy service, price gouging, backdoor bullshit like this, cheery picking and duopolies, its the same old insider "wink wink" crap we've had to put up with for ages now and it stinks but what can you do? Both sides are as crooked as a snake, there is 4 lobbyists for every person in congress, and voting is like playing 3 card monty with a street hustler and thinking if you put enough money on the table eventually you'll get ahead. unless your last name is Gates or Dell or Buffet you won't, its not a game for the citizen, its for the elite.

Re:Really? (4, Insightful)

pwizard2 (920421) | about a year and a half ago | (#43283979)

From what I've heard, carriers in other countries are far superior (better service, period) to what we have in the US. Trying to wring every last dime from the customer is par for the course in this country. Why else would we have crippled, locked-down phones that force you to pay extra to use built-in features like tethering, an absolutely absurd system where the recipient pays for SMS messages (thereby allowing scammers like Jamster to spam people with impunity), and so-called "unlimited" data plans with caps?

The whole phone system in this country needs serious government regulation since they can't seem to "regulate" themselves without fucking everybody over in the process. Trust the private sector to regulate themselves, indeed. I have no idea how anyone can say that with a straight face.

Re:Really? (0)

Anonymous Coward | about a year and a half ago | (#43284149)

The whole phone system in this country needs serious government regulation since they can't seem to "regulate" themselves

That only makes sense if everybody's pulling the crap you talk about.
Me, I vote with my dollars. My carrier doesn't charge me to receive texts, and doesn't do the stuff in TFS either.

Re:Really? (0, Insightful)

Anonymous Coward | about a year and a half ago | (#43284675)

Try Canada. I would give my left nut to have your wireless plans over ours.

Re:Really? (3, Insightful)

gsgriffin (1195771) | about a year and a half ago | (#43284891)

Visit India for me. Then you may want to restate that carriers in other countries are far superior (better service, period) to what we have in the U.S. After being in India a month, I couldn't wait to get home for cell phone and data plan to work properly. It took 6 days just to turn on the phone there! Then another several days to get a data package that was used up on 2 days which I was not allowed to upgrade or refill for 30 days. In other words, I got 2 days of internet and not allowed to have anything above 64k download the rest of the time. You purchase from people at small shops on the roadside that don't know what they are talking about. You get the run-around constantly. Same struggles in South Africa and Zimbabwe for me.

Sure, we have issue to resolve here in the US, but don't assume the whole world works much better. It's not better in the 20 countries I've been to. ;(

Re:Really? (0)

Anonymous Coward | about a year and a half ago | (#43284947)

Also remember that outside of the US, you only pay for calls you make. Period. Incoming calls have no charge on a prepaid cell, and no minutes if you are on a plan.

Re:Really? (3, Interesting)

SpectreBlofeld (886224) | about a year and a half ago | (#43284793)

I used to sell phones for Verizon. There is a 'Block Premium Text Messaging' account option. I selected it for every subscriber I signed up by default unless they indicated otherwise.

Note that blocking premium SMS also blocks some non-evil stuff, like being able to donate to charities like the Red Cross via SMS, which has become popular after a tragedy these days. So while I probably saved a lot of people from billing headaches, I may have inadvertently barred people from making easy charitable donations. C'est la vie.

Re:Really? (4, Funny)

wonkey_monkey (2592601) | about a year and a half ago | (#43284955)

I used to sell phones for Verizon. There is a 'Block Premium Text Messaging' account option. I selected it for every subscriber I signed up by default unless they indicated otherwise.

And is that why you no longer work for Verizon?

T-mobile signed me up for a premium warranty (1)

Anonymous Coward | about a year and a half ago | (#43283775)

T-mobile stores and their store employees are the worst. They'll say anything to sell you a phone and sign a new contract. When I added a note 2 they charged activation fee, premium warranty $15/mo and called ID. I paid full price for the phone, and I specifically requested no warranty. They had a promotion and still do where activation fee is waived but they still charged it. After calling them several times I was able to fix the situation, but what I've learned is that t-mobile stores are crooks

Re:T-mobile signed me up for a premium warranty (1)

firex726 (1188453) | about a year and a half ago | (#43283803)

Why did you pay it at the time of purchase?

HEY WTF is this activation fee?! it's supposed to be free from the promotion.

Re:T-mobile signed me up for a premium warranty (1)

Pubstar (2525396) | about a year and a half ago | (#43283895)

This. I recently updated my contract with them. I currently pay $30 less per month than before with the advice given from the T-Mo store rep, and will be paying $50 less total after 20 months when my phone subsidy is payed off. And you pay the activation fee in store. Why the hell did GP pay for everything when he knew he should have been getting it on promo? Damn trolls.

Re:T-mobile signed me up for a premium warranty (1)

roc97007 (608802) | about a year and a half ago | (#43283913)

I think the activation fee (and other spurious charges) appears on your first bill. Then and only then you get to call and argue with them. Was the case with Verizon.

Re:T-mobile signed me up for a premium warranty (1)

firex726 (1188453) | about a year and a half ago | (#43283955)

But he's saying it's about the store reps... I would not have paid or agreed to anything without seeing what I will be paying...

Re:T-mobile signed me up for a premium warranty (1)

roc97007 (608802) | about a year and a half ago | (#43284401)

I think it could still be about the store reps -- promising something, to get you to conclude the transaction, that the company has no intention whatsoever of delivering. And then, if you fight hard enough, they *may* deliver on the salescreature's promise, but it's considered a concession for the sake of customer service, not putting something right.

Spreadsheets eh? (5, Funny)

arosas (904929) | about a year and a half ago | (#43283843)

...if they hadn’t spent years destroying the trust of their users by treating them like numbers on a spreadsheet.

Clearly this was the work of a video gamer [slashdot.org] .

Re:Spreadsheets eh? (1)

Anon, Not Coward D (2797805) | about a year and a half ago | (#43284071)

damn!, i just spent all my mod points

I like T-Mobile (1)

Andrio (2580551) | about a year and a half ago | (#43283847)

They're by far the least evil of the major carriers in the US.

Re:I like T-Mobile (4, Interesting)

damn_registrars (1103043) | about a year and a half ago | (#43284129)

They're by far the least evil of the major carriers in the US.

Only for certain definitions of "evil". I've been with them for 7+ years and every year the service gets a little worse, the plan gets a little more expensive, and they offer fewer new phones that I actually want to purchase. Sure, their customer service is cheery and all, but they rarely actually accomplish anything.

If Verizon Wireless is the Republican party - interested just in clever new ways to extract more money from those with the least money to spend so they can funnel it to the top executives - then T-Mobile is the democratic party, promising all kinds of things that they can't deliver while ultimately giving you the same lousy and uncaring product as the Republicans but with a fresher face to it.

Re:I like T-Mobile (1)

hawguy (1600213) | about a year and a half ago | (#43284377)

They're by far the least evil of the major carriers in the US.

Only for certain definitions of "evil". I've been with them for 7+ years and every year the service gets a little worse, the plan gets a little more expensive, and they offer fewer new phones that I actually want to purchase. Sure, their customer service is cheery and all, but they rarely actually accomplish anything.
 

Don't blame T*Mobile for a lack of phones - they can't force manufacturers to support their frequencies (though AT&T GSM phones will work just fine on T*Mobile as long as you don't care about 3G or 4G data - I used an Android phone on T-Mobile that only worked with 2G and it was surprisingly usable despite the slow data speeds).

Blame regulators - if they wanted to enforce any sort of free market, they'd require that all phones have dual-mode GSM/CDMA radios that cover all carrier frequencies -- that would let consumers hop between carriers without spending $500 on a new phone. Dual-mode phones may cost $10 - $20 more than single mode phones but would give consumers a lot more choice and flexibility.

I don't think car manufacturers would get away with releasing a car that requires Exxon gas (which is 50% more expensive than other smaller brands) for the first 2 years, so why do the cellular carriers get away with it?

Re:I like T-Mobile (1)

damn_registrars (1103043) | about a year and a half ago | (#43284575)

They're by far the least evil of the major carriers in the US.

Only for certain definitions of "evil". I've been with them for 7+ years and every year the service gets a little worse, the plan gets a little more expensive, and they offer fewer new phones that I actually want to purchase. Sure, their customer service is cheery and all, but they rarely actually accomplish anything.

Don't blame T*Mobile for a lack of phones - they can't force manufacturers to support their frequencies (though AT&T GSM phones will work just fine on T*Mobile as long as you don't care about 3G or 4G data - I used an Android phone on T-Mobile that only worked with 2G and it was surprisingly usable despite the slow data speeds).

There is no evidence that T-Mobile has even gone to the table to negotiate with a lot of phone manufacturers over new phones. There have even been cases where small regional carriers operating on T-Mobile frequencies have picked up phones that T-Mobile has never carried (the last Blackberry Pearl, the 9100, was an example), so it clearly was not a case of the phone not existing or being made for T-Mobile frequencies.
R

Blame regulators - if they wanted to enforce any sort of free market, they'd require that all phones have dual-mode GSM/CDMA radios that cover all carrier frequencies -- that would let consumers hop between carriers without spending $500 on a new phone.

That would increase the cost by quite a bit. We have two major GSM carriers in the US who use different frequencies, and two CDMA carriers who also use different frequencies. Hence a phone to hop between all four carriers would need to be able to communicate on four different sets of frequencies, and that isn't even including the various data frequencies.

I don't think car manufacturers would get away with releasing a car that requires Exxon gas (which is 50% more expensive than other smaller brands) for the first 2 years, so why do the cellular carriers get away with it?

I don't know where on earth you buy your gas, but where I live nobody would stay in business charging that much more than their neighbors. If a gas station charged five percent more - with gas at $3.50 and up for regular where I live - they would look like a hollywood ghost town. With 50% difference they might as well not even bother taking delivery.

That said, motor fuel is not a particularly good analogy for cell phones and cellular networks, even if you were to call GSM "gas" and CDMA "diesel". There is more in common between the engine types than there is between the phone types, amongst other things.

furthering the analogy (1)

damn_registrars (1103043) | about a year and a half ago | (#43284639)

If Verizon Wireless is the Republican party - interested just in clever new ways to extract more money from those with the least money to spend so they can funnel it to the top executives - then T-Mobile is the democratic party, promising all kinds of things that they can't deliver while ultimately giving you the same lousy and uncaring product as the Republicans but with a fresher face to it.

In the same vein - and I know this won't be popular here:

Sprint is Ron Paul. He wants you to believe he's different but ultimately he's just another high priced fascist who happens to have better PR.

AT&T is the green party. They have a couple of ideas worth exploring, but they can't get their shit together well enough to convince anyone that they are important, and they lack the discipline to return calls when people have questions.

And Virgin Mobile is "the rent is too damn high" party. They have catchy slogans and good PR but ultimately we've seen all these parts before and we know how this story will go.

Re:furthering the analogy (0)

Anonymous Coward | about a year and a half ago | (#43284837)

AT&T is the Tea Party - like Verizon/Republicans but with extra crazy and incompetence.

Boost Mobile is the Green Party - nobody knows who they are, and nobody cares.

Re:I like T-Mobile (1)

0xdeadbeef (28836) | about a year and a half ago | (#43284753)

they offer fewer new phones that I actually want to purchase

Then buy them unlocked. T-Mobile is far and away the least douchetastic carrier when it comes to that sort of thing.

Re:I like T-Mobile (1)

fermion (181285) | about a year and a half ago | (#43284603)

I do not see T-Mobile as any better or worse than any other mobile carrier. What I do see is that they are in the very low end of the market. They gain customers not by service, but by price. Because they have low prices, some think they are not there to gouge customers, therefore not evil.

What we are seeing here is that all companies want to maximize profit. They can do that by asking for the money upfront, and be perceived as overpriced, or set up situations where customers will be billed for little things, like premium services, late fees, overages, etc. To some degree everyone does this, but some are more agressive than others. For instance T-Mobile charged me for mobile access long after I asked them to cancel. Likewise sprint did not cancel my account even though I canceled under the 30 day policy. So T-Mobile is not overly aggressive, but they do want their money, just like everyone else.

SMS services (1)

Anonymous Coward | about a year and a half ago | (#43283877)

So I work for one of the largest European A2P messaging companies. That's application to person. Premium SMS, which is a huge revenue generator for us, is actually absolutely peanuts for an operator. For example at t mobile in Germany they have maybe 10 people in the whole department. Nobody cares, including the customer. They merrily pay their 1â per month without noticing because they're too lazy to turn off the service they asked for 5 years ago when premium SMS services were hot. That said we help draft regulation to prevent abuses throughout Europe. Tmobiles customer service may suck in general but this isn't really news.

They all suck badly (3)

erroneus (253617) | about a year and a half ago | (#43283889)

They have been doing their competitive race to the bottom for so long, they just don't know how to change. I've been with T-Mobile for a long time myself and have been wasting money on data plans I don't really use. In another few weeks, I'm switching over to a basic service pre-paid type thing. No Data.

It's at times like these when I reconsider when I need vs. what I want. I already moved my wife over to a prepaid carrier with no ill effects and a whole lot of savings. Gonna put mine on there as well when my early termination fee goes low enough.

No more over-priced subsidized phones. This is especially true when you see T-Mobile selling the Nexus 4 unsubsidized for far more than Google was selling it. It was insulting to the public's intelligence. And when I am told "you are required to have a data plan because you have a smart phone" I have to wonder how or why. I just want telephone service and they won't just give it to me. It's nonsense.

Sprint was my first carrier. They jacked me around too much. The only way to get what you want was to tell them you are leaving their service. That was an annoying game after the first couple of times. Next was T-Mobile. And they were better than the others from what I was hearing. At the end of the day, they all suck though.

I just want my freedom back and I only want to pay for what I use.

Re:They all suck badly (1)

earlzdotnet (2788729) | about a year and a half ago | (#43284003)

Why not just use T-Mobile's prepaid plans? They're the best I've seen so far. $50/month for unlimited everything. I put the $20-40 I save every month into a savings account to buy a new phone periodically even.

Re:They all suck badly (1)

Rob the Bold (788862) | about a year and a half ago | (#43284303)

Why not just use T-Mobile's prepaid plans? They're the best I've seen so far. $50/month for unlimited everything. I put the $20-40 I save every month into a savings account to buy a new phone periodically even.

Which plan are you referring to? The only $50 prepay plan I see on their site is the unlimited talk/text with 500MB (and 2G speed after that) data plan. "Unlimted (for relatively small values of infinity) 3G/4G data is another $20 on top of that. Still not that bad of a deal compared to the contract plans, but I'd rather like to find the one you got.

Re:They all suck badly (1)

earlzdotnet (2788729) | about a year and a half ago | (#43284549)

That is what I use. It's a rare month when I use more than 100M of data (I'm always close to wifi), so the data constraints don't matter much to me. I've heard of a $30 plan by an AT&T reseller that is like 500 minutes, unlimited text and data, but you'll have to do research if you want a better plan with significant amounts of data

Re:They all suck badly (1)

Albanach (527650) | about a year and a half ago | (#43284637)

You don't need to do much research. T-mobile have a plan advertised on their site for $35/month offering 100 minutes with 'unlimited' text and 3G internet. If you don't call much from your cell phone, but do value the text and data part, it's a good option.

Re:They all suck badly (1)

Andrio (2580551) | about a year and a half ago | (#43284615)

I love my prepaid plan from T-Mobile. 30 bucks for unlimited data (throttled after 5GB) , unlimited texts, and 100 min. Additional minutes are 10 cents a minute, so I keep my account "prefunded" with like 15 bucks in case I need a couple extra hours of talk.

The plan isn't for everyone, but with my Nexus 4 I couldn't be happier. I envy no one.

Re:They all suck badly (0)

Anonymous Coward | about a year and a half ago | (#43284009)

You don't know what race to the bottom means. US wireless telcos are doing everything but.

Re:They all suck badly (1)

erroneus (253617) | about a year and a half ago | (#43284759)

Race to the bottom means they are offer the least while charging the most. Putting customers through the worst possible everything without losing a significant number of them.

They could offer a lot more for free -- SMS texts is a perfect example. The protocol says it's free but since people use it, they want it to cost. I wouldn't be surprised to have an air breathing fee if you walked into one of their stores.

Re:They all suck badly (1)

Anonymous Coward | about a year and a half ago | (#43284713)

In another few weeks, I'm switching over to a basic service pre-paid type thing. No Data.

this what what i've been on for years now.

i pay less than $5/month for my cellphone, i think it's ridiculous people spend $100+ a month on a phone.

T-Mobile CEO: "Stop the Bullshit" (2)

eldavojohn (898314) | about a year and a half ago | (#43283905)

Odd, it seems someone should notify John Legere [theverge.com] that he's dishing up some new fangled bullshit instead of the old fangled bullshit we all know and hate. He also said, "This is the biggest crock of shit I've ever heard in my entire life. Do you have any idea how much you're paying?" But apparently that was only about his competitor's pricing models ...

Re:T-Mobile CEO: "Stop the Bullshit" (4, Informative)

whoever57 (658626) | about a year and a half ago | (#43284215)

Odd, it seems someone should notify John Legere that he's dishing up some new fangled bullshit

Or not. Because he has little to do with it. He is CEO of T-Mobile USA and the report is of "errors" by T-Mobile UK.

Re:T-Mobile CEO: "Stop the Bullshit" (0)

Anonymous Coward | about a year and a half ago | (#43284315)

Odd, it seems someone should notify John Legere that he's dishing up some new fangled bullshit

Or not. Because he has little to do with it. He is CEO of T-Mobile USA and the report is of "errors" by T-Mobile UK.

Wow, where to start with that. Go here and read up on T-Mobile [wikipedia.org] . John Legere is the CEO of the whole kit and caboodle.

Re:T-Mobile CEO: "Stop the Bullshit" (0)

Anonymous Coward | about a year and a half ago | (#43284859)

No he isn't, Wikipedia's decision to put him in the summary box is fairly obviously a mistake.

There's no CEO of "the whole kit and caboodle" of T-Mobile because it's a German subdivision of a German carrier. Germany doesn't have CEOs.

Re:T-Mobile CEO: "Stop the Bullshit" (0)

Anonymous Coward | about a year and a half ago | (#43284987)

Hur durr.

This is why we despise Slashdot editors (2, Insightful)

Anonymous Coward | about a year and a half ago | (#43283949)

Perhaps carriers think they can get away with a few “human errors” in the premium SMS department because these services aren’t regulated. Perhaps it’s also symptomatic of the command and control mindset of these oligarchs. What’s certain is that if carriers dedicated a little of the energy they plough into maintaining these anachronistic, valueless (to their customers, that is) premium SMS ‘services’ into creating genuinely useful services that customers want to use then they would have a better shot at competing with the startups leapfrogging their gates. Or they would, if they hadn’t spent years destroying the trust of their users by treating them like numbers on a spreadsheet.

Okay, see that entire section of the summary? The one that started out with the weasel word "perhaps" and spun right off into wild speculation and generic "grrrrrrrrrr NERD RAEG!!!1!"? Yeah. That whole part could've been ditched. Not only would it not have hurt the summary to get rid of it, it would've IMPROVED it by not making Slashdot look like just another bog standard snide news website.

Oh, what's that, you say? Then the summary would've seemed too short? No problem. How about adding in one or two actual DETAILS, rather than something that just boils down to "RRRRRRR CARRIER DONE SOMETHING WITH SMS! HAAAAATE SMS!"? That would get you above your word quota.

Re:This is why we despise Slashdot editors (0)

Anonymous Coward | about a year and a half ago | (#43284707)

What are you trying to say? That even though they've done this eleventy-billion times in the past, maybe it is still a genuine accident?

Fool me once, shame on you. Fool me twice, shame on me. Fool me eleventy-billion and one times... I don't know what to say to that.

Re:This is why we despise Slashdot editors (2)

TheSpoom (715771) | about a year and a half ago | (#43284739)

Hacker News [ycombinator.com] might be good for you. They're in general a little more intelligent and a little less crazy.

Hopefully either your post or mine, further down, will be modded up.

att / cingular / sbc was the worst (0)

Anonymous Coward | about a year and a half ago | (#43283953)

I think att's business model was to place false charges on customer's bills, and hope the customer didn't notice. It was ridiculous! All three iterations of the company, same slimy business practices. If I did not challenge every bill from these scumbags, they would have stolen thousands of dollars from me over the years (tried them twice, by choice-- once as SBC and once as Cingular, then they bought out my local carrier, and I got stuck with them for 1 month as att-- all three had false charges on every statement).

Sad to see t-mobile doing this sort of thing, as they are the best (as in price / respecting their customers) national carrier in the U.S.

Only because people are dumb (5, Insightful)

holophrastic (221104) | about a year and a half ago | (#43283957)

As I type this, my father is on his phone yelling at his carrier. He's now spent over 20 hours this month yelling at them over the same billing error. He's furious, and it all makes sense.

I have the same carrier. I'm very happy with my carrier. But I've done things very differently. And I continue to do things differently.

The carrier did mis-bill my father. Absolutely and without question. Whether or not it was intentional is optionally obvious. But it's irelevant. My father, like most people, calls them, expects them to work out the issue on the phone for him immediately. And while we all know they should, and they could, it takes twenty minutes and then they don't. Again, intentional or otherwise is up to you.

I've seen all of you guys get frustrated with this sort of thing. So I've solved the problem. Here's what I did, and what I do.

First, I have a "business account". The only difference between a business account and a consumer account is that I asked for a "business account" and they call it a "business account". Otherwise, it's the same. All plans are available to me the same way. If anything, it actually reduces the availabitily of customer support because I need to be transfered to a business account person. Again, true or not is up to your own belief system.

Second, I don't expect anything to ever get done immediately over the phone. About once a quarter, sometimes once a month, I have some sort of an issue to deal with. Maybe billing, maybe account change, maybe whatever. I call, I leave the phone on speaker-phone until I get the right person -- sometimes I'm on hold for twenty minutes, rarely but sometimes. Doesn't matter, I'm working to hold music instead of to my own music, big deal.

Then, I ask for whatever I want. If it doesn't get done and solved perfectly in five minutes by the first reasonable-correct agent, I simply say: "I need to go, please work this out and call me back tomorrow at this time." 90% of the time, that's exactly what happens, and it's perfect. The remaining 10% of the time, if they don't call me back and it doesn't get done, then I walk into the physical brick and mortar store, and say exactly the same thing -- to someone wearing a manager tag. I smile, I shake her hand, I flirt a little (it works between men too, by the way), and I ask them to do me the personal favour and call me back with the solution -- and I give them a full week.

I think a lot of you forget that, assuming your phone is functional, all of these billing- and plan-, and account-related issues can be worked out retro-actively. There really is no rush. It's not urgent.

So I live a very happy life. I get problems solved within a week, with minimal time and effort spent by me. Why does anyone need any more? You deserve to have your problem solved. You don't deserve to have your problem solved within an hour.

Re:Only because people are dumb (1)

Anonymous Coward | about a year and a half ago | (#43284197)

"... I flirt a little (it works between men too, by the way)..."

But I am only beautiful on the inside.

Re:Only because people are dumb (2)

holophrastic (221104) | about a year and a half ago | (#43284317)

You certainly are. It shines through. Quite obviously I might add. Your friends must be envious.

Re:Only because people are dumb (3, Funny)

Loughla (2531696) | about a year and a half ago | (#43284235)

OH GOD DAMMIT, YOU USED RATIONAL THOUGHT AND LOGIC. NOW THE POWER OF MY HYPERBOLE IS DESTROYED.

Seriously, though. This seems like a relatively good solution to a shitty problem. But, I do have to ask, why did you resign yourself to the fact that

And while we all know they should, and they could, it takes twenty minutes and then they don't

Really, if we know they can, and know they should, why aren't they?

Just wondering what your thoughts are. I have ideas, but they mostly revolve around hell-spawn and hatred of humanity.

Re:Only because people are dumb (0)

Anonymous Coward | about a year and a half ago | (#43284463)

More like this guy is a pushover. He actually goes to a physical store? He doesn't seem to understand that calling the company once a month is unnecessary. I've had billing problems and I don't throw a hissy fit if they don't get solved right away because it's just a waste of energy and time, but it still irks me I had to waste an average of 20-30 minutes/month.

The carriers, ISPs have guaranteed profits and they screw customers because they can get away with it. We need to look at other countries to see how they regulate their telecos, ISPs, and cable companies.

Re:Only because people are dumb (1)

SternisheFan (2529412) | about a year and a half ago | (#43284975)

It sounds to me like you and the op have figured out a very important lesson for happiness in life:

Don't sweat the little shit.

And when you're 85, and look back on your life, you'll be able to see that it was made up of mostly 'little shit'.

Life's too short for going around screaming into your phone at phone/cable reps. Anger's a wasteful emotion, does no good to anybody, especially the angry guy.

There is an answer to almost any problem in life, you iust may not know what it is yet. And that's okay, when the time's right you'll get your answers. It may not be the answer you would want it to be, but it will be the answer. Don't expect more than that, roll with the punches, and you and those in your life will be happy (er).

Oh, and staying away from drinking and drugs helps a lot. The world is the same as it's always been, it's our perspective of it that changes. And having a sober brain really helps.

I repeat, Life is made up of a series of 'little shit' events that you can handle. You've handled them all so far, no reason to think you can't handle the rest, as they happen to you. Choose to be happy, it is a choice that we get to make every day of our amazing lives. And it beats choosing to be unhappy. :-)

Re:Only because people are dumb (3, Insightful)

holophrastic (221104) | about a year and a half ago | (#43284511)

Actually, then I'll brighten your day -- even though I hate humanity too, it's for a different reason.

Fours reasons.

First: it's a competitive industry. Why spend money to bulid and upgrade systems when your competitors don't? Unless your customers are willing to pay extra for better customer service, there's no profit in it. Being worse makes things cheaper, which can be passed on to the customers in the form of cheaper services.

Second: employees aren't the company. employees make mistakes, some are new, some are young, some don't care. Not only are you holding a 16 year old drama student responsible for immediately servicing your telephone service, you're demanding that they do everything perfectly, quickly, and without assistance.

Third: your carrier puts policies in place to ensure that those crummy employees don't make things worse -- their version of do-no-harm. Keeping things bad is better than making things worse. You probably never called to complain about over-billing only to be billed even more. So the employees can do only those things that they can do without authorization. Some things require authorization.

Fourth: I also run a business. You know that customers are really mean, and demanding, and won't stop asking for more. And then, when it's all fixed, and it's all retro-active, and nobody died, they'll ask for a discount for the trouble. What the hell?

So by asking for whatever you want, and providing the time for it to get done. The employee can get authorization, look up how to do things, the system can go down and be brought back up, the manager can take-over, they know that you won't ask for more -- because you aren't even there to ask for it -- and they can do it during non-peak-customer-calling hours when they really aren't pressured by a hundred customers per hour.

The big trick is for you, as the customer, to really not care about your problem with any degree of urgency.

And here's the advanced class.

Take $200. Right now. Out of your own personal bank account. Put it under your mattress. Call it the budget for the year's crappy frustrations.

Throughout the year, every time some stupid problem like this crops up, just remember that you've budgetted $200 for this sort of thing. At the end of the year, you'll find that you've got $75 left over, and zero stress. Do the same thing with $2'000 for your car every year. Another $1'500 for your house. Another $500 for restaurants. Another $1'000 for friends, $500 for travel emergencies, and $500 for bribes.

At the end of every year, you'll find left-over money, zero stress, no problems, and you won't have spent countless hours yelling at people just to spend the same money anyway. And while you're at it, throw in $1'000 for the love of your life.

Re:Only because people are dumb (0)

Anonymous Coward | about a year and a half ago | (#43284971)

At the end of every year, you'll find left-over money, zero stress, no problems, and you won't have spent countless hours yelling at people just to spend the same money anyway.

I think you misunderstand the problem. This is about being charged for something I did not ask for and do not want. This isn't about being charged for something I did not ask for but later decide I want.

Re:Only because people are dumb (1)

mrbester (200927) | about a year and a half ago | (#43284311)

When it comes to fraud, then yes, I certainly do deserve to have it sorted by the most expedient method available.

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284541)

If it's fraud, then you actually have the right to sue them, and have it take two years just to get to a courtroom. That's your right.

Who the hell cares. Read your bill, each and every month. Tell them to correct it, each and every time that it's incorrect. Then enjoy your life. Don't waste it proving that everyone's out to get you.

Re:Only because people are dumb (1)

Rob the Bold (788862) | about a year and a half ago | (#43284547)

As I type this, my father is on his phone yelling at his carrier. He's now spent over 20 hours this month yelling at them over the same billing error. He's furious, and it all makes sense.

I have the same carrier. I'm very happy with my carrier. But I've done things very differently. And I continue to do things differently.

I don't think the explanation is "people are dumb". I think the explanation is the companies know the numbers. They can find a "sweet spot" (accidentally or on purpose) in billing error amounts (intentional or just by luck that they're always in the company's favor). The sweet spot is just small enough that after you're put on hold for a certain amount of time (that they get to pick, not you), you give up and say "This isn't worth my time and frustration for $5" (or whatever amount the sweet spot is). Worst case scenario, they give you your money back that 10% of the time (or whatever) you're irritated or bored enough to wait on hold.

They're doing what Monty Burns described: "it's called playing the percentages, it's what smart managers do to win ballgames."

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284767)

Absolutely correct. So you can live my father's life, and spend 20 hours for (in his case) $200 (by the way, he's a high-power executive working for $10/hour to "get what he deserves") or you can live my life, and get what I deserve, eventually.

Remember too, it's all paid by credit card. So I don't actually pay it for yet another 30 days anyway.

Re:Only because people are dumb (1)

MrL0G1C (867445) | about a year and a half ago | (#43284661)

About once a quarter, sometimes once a month

then I walk into the physical brick and mortar store,

with minimal time and effort spent by me

So which is it? And who, in five years I've had two issues between landline, broadband and mobile - and that was me trying to cancel the service because of broadband throttling (virgin media). And the other issue was caused by wear and tear / weather and was fixed promptly.

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284815)

Over the last five years, I've been to a store four times, and called in about eight times. I've probably spent two hours in person, one hour on hold, and two hours talking on the phone. And yeah, you're right, that covers mobile phone, home internet, home television, and home telephone.

So, five hours of my life over five years, meh. It's something to do on a nice day.

Re:Only because people are dumb (0)

Anonymous Coward | about a year and a half ago | (#43284783)

You do realize the same people do standard customer and business support? They have prompt scripts on their screens and follow them, which is why it's such a pain to state your problem and for them to resolve it. In fact, more often than not, the people are not even employees, they're agency workers that handle many companies as a service. Depending on what telephone number you call, the screens change accordingly. How do I know? I write their software and despair and the dregs they use to man the calls.

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284915)

No name, no argument. No conversation.

Re:Only because people are dumb (0)

Anonymous Coward | about a year and a half ago | (#43284823)

Nice fairytale. Let me guess...you work in marketing?

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284929)

It's customary, and considered polite, to introduce yourself before joining a discussion.

If you won't put your name to your words, then neither you nor your words are worth spit.

Re:Only because people are dumb (1)

geekmux (1040042) | about a year and a half ago | (#43284857)

As I type this, my father is on his phone yelling at his carrier. He's now spent over 20 hours this month yelling at them over the same billing error. He's furious, and it all makes sense.

I have the same carrier. I'm very happy with my carrier. But I've done things very differently. And I continue to do things differently.

The carrier did mis-bill my father. Absolutely and without question. Whether or not it was intentional is optionally obvious. But it's irelevant. My father, like most people, calls them, expects them to work out the issue on the phone for him immediately. And while we all know they should, and they could, it takes twenty minutes and then they don't. Again, intentional or otherwise is up to you.

I've seen all of you guys get frustrated with this sort of thing. So I've solved the problem. Here's what I did, and what I do.

First, I have a "business account". The only difference between a business account and a consumer account is that I asked for a "business account" and they call it a "business account". Otherwise, it's the same. All plans are available to me the same way. If anything, it actually reduces the availabitily of customer support because I need to be transfered to a business account person. Again, true or not is up to your own belief system.

Second, I don't expect anything to ever get done immediately over the phone. About once a quarter, sometimes once a month, I have some sort of an issue to deal with. Maybe billing, maybe account change, maybe whatever. I call, I leave the phone on speaker-phone until I get the right person -- sometimes I'm on hold for twenty minutes, rarely but sometimes. Doesn't matter, I'm working to hold music instead of to my own music, big deal.

Then, I ask for whatever I want. If it doesn't get done and solved perfectly in five minutes by the first reasonable-correct agent, I simply say: "I need to go, please work this out and call me back tomorrow at this time." 90% of the time, that's exactly what happens, and it's perfect. The remaining 10% of the time, if they don't call me back and it doesn't get done, then I walk into the physical brick and mortar store, and say exactly the same thing -- to someone wearing a manager tag. I smile, I shake her hand, I flirt a little (it works between men too, by the way), and I ask them to do me the personal favour and call me back with the solution -- and I give them a full week.

I think a lot of you forget that, assuming your phone is functional, all of these billing- and plan-, and account-related issues can be worked out retro-actively. There really is no rush. It's not urgent.

So I live a very happy life. I get problems solved within a week, with minimal time and effort spent by me. Why does anyone need any more? You deserve to have your problem solved. You don't deserve to have your problem solved within an hour.

#1. I've had a smartphone for almost 3 years now. Can't say I've had a need to get on the phone with anyone once a quarter, let alone once a month. That, is rather ridiculous.

#2. I'm failing to see how your treatment is any different than the average consumer by obtaining a "business" account. Glad to see you somehow see value in all this bullshit, because I certainly don't.

#3. While I agree with you from a technical standpoint when it comes to hardcore troubleshooting issues, something along the lines of a billing issue should be able to be resolved fairly quickly by a competent person on the phone, and within a few minutes. Finding otherwise screams incompetence, either with staff or the systems in use.

Sorry, but about the only thing you've proven here is the sheer incompetence of the average support department, and the sheer arrogance that all of them continue to operate at to ensure people like you get used to this level of shit service, which clearly you have.

Re:Only because people are dumb (1)

Alan426 (962302) | about a year and a half ago | (#43284883)

So, what do you do when they *don't* call back, and no notes are kept about the call? "Oh, I'm sorry, I have no record of that." How many times have you started over from scratch to solve the same problem?

Re:Only because people are dumb (1)

holophrastic (221104) | about a year and a half ago | (#43284959)

I said. I call them, I give them a day. Then I walk into a store, start again with a manager in person, and give them a week.

Whenever I've worked in person with a human manager in a store, and give them a week to solve the problem, it's either been solved in that week, or they kindly ask me for another week and it gets solved in that second week.

Re:Only because people are dumb (1)

Sqr(twg) (2126054) | about a year and a half ago | (#43284931)

...and the customer support staff likes it too. They can be at least twice as productive when they can devote their full attention to the problem at hand, instead of having to give half their attention to some idiot on the phone who's yelling at them for not solving his problem faster.

I think that they just have beef with T-Mo (1)

Pubstar (2525396) | about a year and a half ago | (#43283989)

I can't speak for the UK, but I know that this has happened to me on a few carriers before (back when I was jumping from prepaid to prepaid). First thing I did was always call up and remove premium SMS services from my line and have them blocked when switching to a new PAYG phone. It's what you have to do when you have no idea who signed up for what with your 'new' phone number before you had it.

That, and of every carrier I've been with, T-Mo has treated me the best, and every time I went for renewal, they always found me ways to save money off my bill based on usage. I'm paying $65/mo now for unlimited Text and 4G, with 500 minutes - Going down to $45/mo after my phone subsidy is payed off in 20 months. They have always been very up front about everything, and I've never received a bill from them with a nasty surprise. Well, I take that back, I did get one that was $75 over, they noticed it was some stupid error, and corrected the bill accordingly. Only took 1 15 minute phone call. The article is very shortsighted and just seems like they needed a sensationalist story to pull more views to their page.

Valueless? (2)

Obfuscant (592200) | about a year and a half ago | (#43284021)

What's certain is that if carriers dedicated a little of the energy they plough into maintaining these anachronistic, valueless (to their customers, that is) premium SMS 'services'

If customers find them valueless, why do they sign up for them? They are optional. So optional, I've never heard of them even after being a ten year customer of T-Mobile.

Re:Valueless? (1)

Anonymous Coward | about a year and a half ago | (#43284183)

Verizon installs crapware on their phones to trick customers into using these services. I imagine most users of these premium services don't know they are users.

Re:Valueless? (0)

Anonymous Coward | about a year and a half ago | (#43284697)

It's not just that they're installed, it's often so that the icons for them are strategically placed so that errors in UI use trigger their "use."

It's also all this bullshit bundling so that you have to get one service you don't want to get another you do. One of the other users mentioned, for example, a smartphone without data service. I had one of the original Android phones and I've been wondering that since the beginning--why not just use my smartphone over wifi if I want and not pay for data?

It's disingenous to act as if all these services and things are offered al a carte and customers are just picking them because they are going through them one by one and choosing them. They're forced onto the phones (see the whole controversy over unlocking phones--that's all the same issue) and are forced into services they don't need or want because of the options that are available.

Cellular service is a total scam. It's another example of a tech industry setting up false restrictions on choice to benefit the company and no one else.

Re:Valueless? (5, Interesting)

FireFury03 (653718) | about a year and a half ago | (#43284295)

If customers find them valueless, why do they sign up for them? They are optional. So optional, I've never heard of them even after being a ten year customer of T-Mobile.

Often they don't sign up for them, they just magically find themselves signed up; and all attempts to "unsign up" and get a refund are met with the carrier disclaiming all responsibility and refusing to do anything.

Back when I was on Orange, I was signed up to 2 premium SMS services through no fault of my own on 2 separate phones (one of which had never been used). Orange wouldn't do anything about it other than continue to bill me, they informed me that I needed to contact the SMS service provider and insisted that I had somehow signed up for these services, even to the point of "well maybe someone else signed you up on a website without your knowledge". In one such instance the conversation went something like:
"You need to contact the SMS service provider and have them stop the messages and send you a refund"
"Ok, can you give me contact details for them?"
"Yes, their number is 0123456789"
"That number doesn't work - I just get a number unobtainable tone"
"Well, you'll need to contact them about that"
"How do I do that then?"
"Their number is 0123456789"
"I just told you, that number doesn't work - can you give me some other contact details?"
"You'll need to ask them"

(This conversation went round and round for a good few times before I gave up).

At the end of the day, I _did_ manage to get both SMS providers to stop sending me messages; I even got a refund off one of them. I was left about a fiver out of pocket with the other. The financial cost was small, the time and hassle cost was high. And this is why they get away with it - if it had been a significant amount of money, I would've taken Orange to the small claims court; but it was about a fiver, so not worth it. Multiply that by thousands of customers and it just isn't in their interest to be customer focussed about these kinds of issues - they're making money by screwing the customers, but the amount they are screwing each customer by makes it not worth that customer actually investing the time to do something about it.

Summary is wrong (yet again) and inflammatory (3, Interesting)

OzPeter (195038) | about a year and a half ago | (#43284035)

After reading TFA .. yes the newly minted SIM card was receiving premium SMS before even being inserted into a phone. But from TFA, they talk about how phone numbers are recycled, so there is a chance that the previous owner's profile was not properly scrubbed before the number was re-issued and that previous owner had subscribed to that service.

The TFS and TFA are beat ups based on the complainer speculating that because they were given the run around by customer service that T-Mobile is acting in a nefarious manner. That and *gasp* they had to give their elderly family member's birthdate over as a part of the activation , and that the horoscopes being received matched the birthdate.

So as far as I see .. it's all speculation and conjecture.

(And yes I admit that I am a happy T-mobile customer, but that has nothing to do with this hatchet job)

This is why... (3, Interesting)

Endo13 (1000782) | about a year and a half ago | (#43284037)

I've been using prepaid for a few years now. Tried Boost first, didn't like it. Switched to Straight Talk which was OK. Then just recently I switched over to Page Plus. Liking it a lot better. Page Plus uses Verizon's network and just about any Verizon phone can be activated on their service without being unlocked (though 4G/LTE phones can be a pain). That said, all of the prepaid carriers I tried were a fine replacement for a contract carrier, and far less expensive.

Re:This is why... (2)

TheSpoom (715771) | about a year and a half ago | (#43284231)

FYI this was on a prepaid account.

Premium horoscope...?! (1)

googleplex+1 (2753925) | about a year and a half ago | (#43284047)

I guess the problem is somewhere else...

Oligarchs? (0)

Anonymous Coward | about a year and a half ago | (#43284057)

There are no oligarchs here.

There are several oligopolists.

Billing "errors" (1)

whoever57 (658626) | about a year and a half ago | (#43284161)

I had to argue with a UK carrier to get a refund on the international roaming that I had done in the EU. My trouble tickets were closed without a proper resolution (I received a small refund) and it took a lot of persistence to get a full refund.

EU roaming rates are limited by EU regulations, yet there were reports of the same problem going back months (to the date that the roaming rates were limited by EU regulations).

I can understand human error leading to roaming rates being incorrect when the limits were first implemented, but almost a year later? It's hard to believe that mere human error is at fault here. Perhaps the fact that the carrier has a huge financial incentive in *not* fixing the problem.

Read TFA, T-Mobile UK Already Fixed It (3, Insightful)

TheSpoom (715771) | about a year and a half ago | (#43284203)

As part of an Ofcom directive to ensure that the UK doesn’t run out of numbers, PAYG numbers are recycled. In this instance, it appears that the premium text service attached to the number remained when the number was transferred to [the customer]. When PAYG numbers are recycled, they are attached to new SIMs so no personal data is transferred.

We have placed a block on [the customer's] account to stop any further texts and we have credited her account to cover the charges incurred.

This was an isolated human error and no personal data was shared. We apologise for any inconvenience caused.

Shitty nonetheless, but they did fix it once they realized what was going on.

"evil" employees (1)

phorm (591458) | about a year and a half ago | (#43284275)

What I wonder about is the type of people these companies employ to enable this sort of crap. Does somebody check a box that says "[x] sign up for premium text service?"
Do they get a bonus when they sign a few dozen little-old-ladies up for account-skimming horoscope services?

a) So the first person says it was activated from the phone... 2 days before the SIM was put in. Lies.
b) Then they say it's a third-party that is doing the billing. Lies
c) Then they say it was from a person who previously had the number. Given that they'd already claimed (a) and (b) - not to mention the horoscope mysteriously matching the owner's birthdate - I'd go with more lies.

So where do these companies find employees that are willing to perpetuate these scams. Isn't there anybody who would speak out (or leak the sinister details)? It's evil, but it can only happen if the employees are willing to help it along.

Re:"evil" employees (0)

Anonymous Coward | about a year and a half ago | (#43284527)

Do they get a bonus when they sign a few dozen little-old-ladies up for account-skimming horoscope services?.

If it's anything like Best Buy, then yes. Yes they do.

All users must... (0)

Lumpy (12016) | about a year and a half ago | (#43284327)

Call up and block ALL 3rd party billing and any "services" Honestly all of these things are complete scams today. Who in their right mind would "subscribe" to any of this crap when you can buy a $0.99 app that will do it for you forever for free?

All SMS and MMS subscription services are scams. Call up your carrier and block this now before you get hit with it.

I'm sure it is a coincidence (1)

0xdeadbeef (28836) | about a year and a half ago | (#43284333)

that this article appears the day T-Mobile ditches the service contract and starts selling the iPhone. I mean, this isn't just about T-Mobile, because "almost no one likes their carrier", am I right?

leapfrogging startups? (1)

viperidaenz (2515578) | about a year and a half ago | (#43284403)

Where do these imaginary start-ups get the billions in funding to roll out a national cellular network?
If they're simply reselling the local incumbent's services, guess who gets most of the money without having to deal with the advertising and customer service?

Re:leapfrogging startups? (1)

Endo13 (1000782) | about a year and a half ago | (#43284561)

That's fine with me. The prepaid third-party carrier I'm using is cheaper and still gets a cut too, so that means the carrier(s) whose network(s) I'm using get FAR less money than they would if I'd be going direct. So if they can sell service to a third party, who sells it for cheaper than direct customers get it, what does that tell you?

Ting (1)

msk (6205) | about a year and a half ago | (#43284409)

http://www.ting.com/ [ting.com]

It's hard to be happier.

If you like it enough to sign up, let me shill it for you and get us both a discount.

US isn't the only ones but. (1)

Frontier Owner (2616587) | about a year and a half ago | (#43284451)

I think its more of a first world problem. The US and the UK both are screwed over by their cellular carriers. Example, AT&T charges $3.99/minute to use my cell phone in Indonesia. For a $10 sim card with a local number, I got 1000 minutes, unlimited text, unlimited data. Calling home on that card, would last about 13 minutes. less than 1/4 of what it cost to use my ATT sim card. Reloads on that card were even cheaper. I've been in the middle of nowhere Kazakhstan talking on my phone, but get a dropped call in the middle of Houston going over a bridge. The big difference I seen is internationally, they have to buy the phone. so EVERYONE sells phones and there is competition. You can buy a cheap block phone for $20 to a nice smart phone for $300 or $400 for the latest.

SMS is a scam (1)

Max DollarCash (2874161) | about a year and a half ago | (#43284453)

SMS messages on its own are a scam by mobile providers. In the end it cost them nothing for the transport since SMS messages are embedded in the message that your cellphone sends constantly to the tower saying "im here". Secondly providers are seeing the widespread abuse of premium sms / call numbers using malware and other criminal/shady operations where the user is tricked into subscribing or forcibly subscribed to a premium service. They are just trying to cash in on a multi-million dollar industry. Not to forget the massive decline of sms income which used to be nearly pure profit to applications like whatsapp, facebook and others.

Unregulated? (1)

PPH (736903) | about a year and a half ago | (#43284515)

Here in the USA, what isn't explicitly regulated by some federal agency (as a result of legislation) and is sold to consumers falls under the jurisdiction of the states consumer protection laws.

So, I'll see them in court. In Texas.

Forget the big guys! (1)

DaMattster (977781) | about a year and a half ago | (#43284867)

I've been using Page Plus Cellular since January of 2009 and I will never go back to T-Mobile, AT&T, Sprint, or Verizon. With Page Plus, I am in control as there are no automated premium SMS features to sign up for and there are few gotchas. I like paying 55.00 per month for service levels that would be a lot more expensive at the big boy's doorstep and I've been contract free for four years now. I bought a brand new iPhone 4S and activated it on PP without an issue and I have an iPhone at a fraction of the service cost! 3G is good enough for all but the most demanding of video streaming.
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