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EA Responds To Its Appearance In the 'Worst Company In America' Poll

Soulskill posted about a year and a half ago | from the it-wasn't-us,-it-was-the-one-armed-man dept.

Businesses 208

beerdragoon writes "Electronic Arts CEO Peter Moore has responded to the company's appearance in the finals of the Consumerist's Worst Company In America poll. Moore accepts some responsibility for some of EA's past failings: 'I’ll be the first to admit that we’ve made plenty of mistakes. These include server shut downs too early, games that didn’t meet expectations, missteps on new pricing models and most recently, severely fumbling the launch of SimCity. We owe gamers better performance than this.' However, he ignores or contests many of the common complaints about the company — issues that earned it a spot in the finals for the second year in a row. Quoting: 'Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not. Period. ... Some people think that free-to-play games and micro-transactions are a pox on gaming. Tens of millions more are playing and loving those games."

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Nothing will change (5, Insightful)

Anonymous Coward | about a year and a half ago | (#43373787)

This isn't the first time they've received such honors and they're still complete and utter bastards.

Don't like EA and where they're herding the gamers? Don't buy their wares.

Simple,
Steve (from beyond).

Re:Nothing will change (4, Insightful)

Penguinisto (415985) | about a year and a half ago | (#43374239)

Well, there is some good news for EA - Zynga is poised to take the crown from 'em at the rate things are going there.

I mean seriously - ganking existing stock options out from under from employees, working them into the dirt, and then laying off a chunk of them almost at random?

EA must look like a frickin' workers' paradise from that kind of viewpoint.

Re:Nothing will change (0)

Anonymous Coward | about a year and a half ago | (#43374243)

if only steam could buy battlefield from them. They have already killed crysis (look it was pretty, but as far as open world super hunter game it was a pathetic simple maze) but as much as i hate EA and origin, battlefield 3 is an insane amount of fun.

Re:Nothing will change (2)

K. S. Kyosuke (729550) | about a year and a half ago | (#43374245)

Didn't they win last year? [gamesindustry.biz] It's sort of a dubious honor, but you know what they say, there's no such thing as bad publicity. ;-)

Re:Nothing will change (5, Funny)

fustakrakich (1673220) | about a year and a half ago | (#43374457)

Don't buy their wares.

Download their warez...

Re:Nothing will change (1)

MitchDev (2526834) | about a year and a half ago | (#43374465)

Yeah, EA is only raping their customers, it's not like they're killing them, so that makes it A-OK

Re:Nothing will change (0)

Anonymous Coward | about a year and a half ago | (#43374669)

Yep, nothing's changed. Even in death, Steve remains a hypocritical douche-bag, chastising others when his own house is not clean.

Re:Nothing will change (5, Informative)

bdwebb (985489) | about a year and a half ago | (#43374689)

No mod points but completely agreed. I'm not even pissed at EA anymore because I don't buy their games and give them enough of a chance to piss me off.

I'll admit, it is a bit depressing seeing games that I would love to play (like Sim City) released under the EA banner and it is sometimes hard to resist buying them to just give them a chance. However, while I might love to play them, I am certain that I would hate playing them as EA products and that turns my depression into simple disappointment.

Ultimately nothing will change until their developers start to leave them due to the sweatshop style working conditions [salon.com] . I have no illusions that my boycott of EA's games will have any impact on their business...there are too many people who love the 'idea' of their titles and will try them repeatedly and get disappointed repeatedly. It does make me a happier person knowing that I'm not wasting my money, though. If conditions improve, Origin is destroyed, and releases improve in quality I would be willing to try again someday (after a SHIT-TON of positive reviews and a month or so break-in period) for a special title but until that day comes, fuckem.

Gaming company executive doesn't get it (1)

Anonymous Coward | about a year and a half ago | (#43373789)

News at 11.

Re:Gaming company executive doesn't get it (5, Insightful)

MightyMartian (840721) | about a year and a half ago | (#43374049)

It sounds like a psychopath saying "Sure, I'll admit there's some scuffs on my shoes, but the blood on my hands, I swear to God those people wanted to die!"

Re:Gaming company executive doesn't get it (-1)

Anonymous Coward | about a year and a half ago | (#43374289)

yes some of them were screaming "please for love of god don't kill me", but if i could read all of their minds most would be begging me for it.

Strictly DRM (5, Insightful)

David89 (2022710) | about a year and a half ago | (#43373815)

There was plenty of proof that the Always Online was purely a form of DRM not necessary for the gaming aspect of the product.

Re:Strictly DRM (1)

Guspaz (556486) | about a year and a half ago | (#43374477)

I don't discount the possibility that it wasn't really about DRM, but that it was less work for them to do it this way rather than maintaining the separate offline behaviour for the information that is reliant on the network connection, and they just don't care about the criticism. That is to say that it wouldn't have been that much effort to maintain an offline mode, but they don't care enough to even bother.

Re:Strictly DRM (2)

Derek Pomery (2028) | about a year and a half ago | (#43374611)

Well, supposedly the server does game saving (which probably would have required a small amount of effort to make cloud based in the first place), and syncing a small amount of information about city stats between players (this last one was trivially spoofed and apparently is the thin justification for making it always-on multiplayer online).

I'd say they went out of their way to break offline play.

FTFY (5, Funny)

Anonymous Coward | about a year and a half ago | (#43373819)

Many continue to claim the Always-On function in SimCity is a DRM scheme ... We can’t be any clearer – it’s not. We did it because we're a**holes.

Fixed that quote for you.

Re:FTFY (3, Funny)

Anonymous Coward | about a year and a half ago | (#43373935)

People still want to argue that EA is a good company. We can’t be any clearer – it’s not. Period

Re:FTFY (1)

Anonymous Coward | about a year and a half ago | (#43374203)

I learned they were a**holes during the day of the Commodore64, where they would write code that would relentlessly cause my 1541 disk drive to bang its head against the stop. I knew that wasn't any good for something I had just spent damn near a month's savings for. It was also very clear to me the a**holes at EA did not care, and deliberately coded in something very destructive to my machine.

It was businesses that did this that aroused a strong interest in me on how to clean up the code so it would run non-destructively. I saw nothing wrong with removal of this, just as if I am served a salad and peanuts give me the hives, am I wrong for flicking the peanuts aside and not eating them? Or is the salad chef gonna call his congressional cronies and claim I violated his chef's right to have me eat whatever he serves and in the form he serves it?

EA strikes me like a restaurant who requires valet parking, but the valet attendant abuses my car, revving the engine way up and doing circles in the parking lot.

Since the C64 purchase, I never again bought a thing from EA, although I would play some of their products after others had cleaned the malicious code out of them. If given a brand new EA product, I would throw it away. It just wasn't worth a disk alignment job to try to load their wares. I would just as soon give someone a burger dressed with dog excrement than give them such a thing.

I wonder who would hire such a programmer that does such a thing, and why in blue blazes would anyone retain anyone in the executive ranks who hires this kind of stuff. Nepotism is the only answer I can come up with, because simple common sense says the last thing you want to do as a business is to have your customer base downright angry at you. Just remembering my poor old 1541 drive banging its head against the stop on the whim of a EA programmer is making me quite angry.

Oh good (5, Insightful)

Experiment 626 (698257) | about a year and a half ago | (#43373823)

"Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not."

If the always-on thing isn't there as a copyright enforcement thing, a crack to remove it won't run afoul of the DMCA. Thanks for giving your blessing on that, EA.

Re:Oh good (0)

Anonymous Coward | about a year and a half ago | (#43373859)

Exactly. Always-on isn't about DRM? So let me turn it off, please.

Re:Oh good (5, Interesting)

sehlat (180760) | about a year and a half ago | (#43374005)

Actually, the true test of that attitude will be when somebody actually publishes a crack that lets players save their games locally and never talk to EA.

If they go after that person, they'll either be forced to use the DMCA, which will amount to an admission that always-on IS a DRM scheme, or the lawyers will have to find some very creative grounds for suit.

I'm betting on the lawyers' creativity, to be honest.

Re:Oh good (2)

wisnoskij (1206448) | about a year and a half ago | (#43374177)

I really do not think that Sim City is a big enough game to get people to rewrite large sections of its code to get it to work offline. When servers are used to do more then verify a copy of the game it becomes very work intensive to create a crack. And from what I understand some of the game logic is even done in these servers.

Re:Oh good (4, Insightful)

Wildfire Darkstar (208356) | about a year and a half ago | (#43374219)

That was EA's claim, at least initially. They appear to have been lying, or at least overstating the case substantially. The only things that seem to absolutely require an active connection are resource trading (which a lot of players never do, anyway) and the cloud-based save system.

As I understand it, the game has already been cracked to work offline. The only reason it hasn't gotten more attention is because the inability to save makes it less than perfect for regular play.

Re:Oh good (1)

wisnoskij (1206448) | about a year and a half ago | (#43374283)

Ah, well implementing a saving system seems like something that would be doable, but it would put a large delay on any cracks obviously.

Re:Oh good (1)

Blue Stone (582566) | about a year and a half ago | (#43374317)

Beautiful.

Re:Oh good (1)

Darinbob (1142669) | about a year and a half ago | (#43374485)

Even if they're being honest it still leaves them as naive since they honestly think all players want multi-player experience and leaves them stupid for failing to include a single player only mode in a game that has always been single player, and just terrible at implementation for utterly failing to work when the network is down.

Re:Oh good (1)

Darinbob (1142669) | about a year and a half ago | (#43374501)

I should also add the idiocy of the VP(?) who claimed to be "proud" that he's never approved a single player only game since he's been there. It's a strange sort of thing to be proud of.

Not...a DRM scheme (3, Insightful)

Anonymous Coward | about a year and a half ago | (#43373829)

"When I see a bird that walks like a duck and swims like a duck and quacks like a duck, I call that bird a duck" -James Whitcomb Riley
http://en.wikipedia.org/wiki/Duck_typing [wikipedia.org]

Stomp your feet & say it isn't DRM. (5, Insightful)

jaskelling (1927116) | about a year and a half ago | (#43373837)

In the end, it doesn't really matter what you say or how often you deny that it's a DRM scheme. It's how your customers see it now, it's how they react and interact with it, and that's what it will be. Your ineptitude & outright idiocy brought this on yourselves, so you can stop calling your customers liars & ignoramuses - and just fix your crap. You know, try to do something competent and classy to improve your image. Or you can just keep doing what your doing and see yourself on this same list next year and every year, EA.

Re:Stomp your feet & say it isn't DRM. (4, Informative)

Hsien-Ko (1090623) | about a year and a half ago | (#43374007)

One word: Origin. I'll never forgive them for Origin.


....and by that, I mean the events that happened in 1991.

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374181)

This, 1000 times, this. There is one way i would forgive them though, kill origin and put all their games on steam.

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374345)

Companies shouldn't use their own draconian DRM, they should use Steam's draconian DRM and pay Valve 30% for the privlege!

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374365)

FUCK THAT, steam is the same pile of shit DRM by another name

Re:Stomp your feet & say it isn't DRM. (4, Insightful)

cbhacking (979169) | about a year and a half ago | (#43374381)

Down with DRM! We hate your DRM! We demand you use our preferred DRM!

s/Steam/Good Old Games/

(or any other non-DRM vendor).

Steam is just another form of DRM. Can't play on two machines at once, even on different games, if they share Steam accounts. Can't resell or loan games. Can't play games without an internet connection to Steam (either current, or recent within the time limit on Steam's offline mode). Can't play games if Steam's service goes away. Can't play games if Valve decides they don't like you and kills your Steam account. Can't play games if somebody jacks your Steam account and you can't sign on anymore.

Since the point at which I wanted to re-sell a game that I felt Valve had damaged the gameplay experience of beyond repair, and was unable to do so due to the DRM, I have refused to purchase any more Valve products and try to avoid even buying anything through Steam, because they get a cut of that and it shows support for a DRM scheme. Don't "buy" DRMed products! This isn't a new problem, yet for some reason people keep buying Steam stuff anyhow...

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374011)

If it's not a DRM scheme then there' absolutely no reason for the game to not degrade gracefully when the connection to the mothership is severed other than pure incompetence, with EA it could go either way.

Re:Stomp your feet & say it isn't DRM. (1)

Pausanias (681077) | about a year and a half ago | (#43374171)

In 10 years when every single interactive product runs server-side only, your comment will seem charming and quaint. We will remember with melancholy the simpler, freer days the days when software ran on machines that we owned.

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374487)

If people would quit buying their shit....

Re:Stomp your feet & say it isn't DRM. (0)

Anonymous Coward | about a year and a half ago | (#43374535)

The reason they're saying "it's not" at this point is because they know the next-gen consoles from Sony and Microsoft are both going to be "always-on" devices -- if you don't have an internet connection, you can't play any games. Period. The only place you'll be able to play games offline any more is on a PC, and EA is doing everything they can to make offline gaming extremely difficult (not impossible as someone dedicated will always find away around that crap), at least in the case of their titles. SimCity was chosen as a testbed because it wasn't a particularly important title for them -- look at the game, how much actually went into it. It's terrible. The map size doesn't even match up to its prequels and that's only one among MANY complaints, including the DRM. If it tanked, they could really care less. They just want to know the following:

1) Will people still buy the game even knowing it's always online? (Yes)
2) How much of a fuss will people kick up over this? (Quite a bit)
3) Is the technology actually there yet for always-online to work well? (FUCK no)
4) Is this going to work for their future PC titles? (Almost certainly not, but #1 tends to negate #2-4)

The only way EA is going to back down at this point is a boycott. A plain, simple boycott of all their products across all platforms. Sadly they have nothing to worry about, because no one on Slashdot or anywhere else are serious enough about the issue to organize it. A shame really, sites like reddit are organizing all kinds of grassroots campaigns that actually achieve some small changes -- why can't this site and community do the same?

Put your money where your mouth is, or preferably back in your pocket, never to be spent on another EA title that's "always-on." Otherwise you can expect plenty more of this down the road. Valve is the only hope there really, but I suspect that the Steam titles on their console will be always-on as well. Hey, if it works for everyone else (except the customer)...

DRM (0)

Anonymous Coward | about a year and a half ago | (#43373843)

So it wasn't for DRM at all? Well then they truly are out of their minds for implementing an always online requirement...

He's got a point (5, Insightful)

Anonymous Coward | about a year and a half ago | (#43373849)

This is the same poll that last year judged us as worse than companies responsible for the biggest oil spill in history, the mortgage crisis, and bank bailouts that cost millions of taxpayer dollars.

There is a lot wrong with EA, but saying they're the worst company is fundamentally bullshit.

Re:He's got a point (0)

Anonymous Coward | about a year and a half ago | (#43374045)

There is a lot wrong with EA, but saying they're the worst company is fundamentally bullshit.

I agree...but might as well kick 'em while their down. It's fun.

Re:He's got a point (1)

dugancent (2616577) | about a year and a half ago | (#43374059)

I agree. Worst game company? Probably.

Worst company though? Haliburton? Wal-Mart? Blackwater?

Re:He's got a point (5, Interesting)

Anastomosis (1102421) | about a year and a half ago | (#43374133)

I agree, the title "Worst company in America" is definitely worded badly. It's from the Consumerist, which means it's the company with the "worst customer service" or "worst attitude toward consumers" or something along those lines, basically. The investment banks causing the mortgage crisis may have great customer service, who knows? Most Americans don't deal with them on a daily basis, so they're not ever going to win this poll. And BP is not an American company anyway, but no one was complaining how they treated customers. Regardless if most of them are conscious of it are not, EA systematically treats their customers like resources to be mined rather than partners in a mutually beneficial relationship. No one (or at least no one significant) there understands the golden goose principle.

If you've seen The Wire, it reminds me of when Avon Barksdale is at a party at a club and two guys walk in high (his customers most likely) and he looks at them in utter disgust, then has them thrown out. That's why you have been winning this poll, EA. You're the supplier, and we're the junkies, and since there is a cohort of "addict" customers that will continue to purchase your product regardless of how you treat them, you maintain the status quo.

Re:He's got a point (1)

jbolden (176878) | about a year and a half ago | (#43374229)

The investment banks that sold off those bad loans have fantastic customer service. They would hate to have any wait on hold much less a long wait on hold, stop them from stealing tens of millions of dollars from their customers.

Re:He's got a point (2)

dgatwood (11270) | about a year and a half ago | (#43374153)

This is the same poll that last year judged us as worse than companies responsible for the biggest oil spill in history, the mortgage crisis, and bank bailouts that cost millions of taxpayer dollars.

There is a lot wrong with EA, but saying they're the worst company is fundamentally bullshit.

Ah, but intent is 9/10ths of the law (at least in criminal cases). Those oil companies didn't intend to spill lots of oil. Sure, they were negligent, but not malicious. The banks who bought those bad mortgages did not intend to lose billions of dollars. (Now the folks who sold the mortgages, on the other hand....)

By contrast, most of the criticisms of EA come from what appears to be fairly deliberate actions, not mere negligence. That makes them way worse than most of the other companies alluded to above. Worst company? No. Among the worst? Quite possibly.

Re:He's got a point (1)

Dahamma (304068) | about a year and a half ago | (#43374445)

EA is malicious rather than negligent? Short-sighted and out for cash over customer service - obviously. But it's not really more intentionally "malicious" than an oil spill. There is no way EA *wanted* their servers to all shit the bed under the load of their ill-conceived "Always On" Simcity debacle. In their ideal but misguided world they would have online DRM on all of their games, continue to release uninspired mega-sequels without taking chances, and all of their customers would agree with their decisions and love it...

Choosing between gross negligence in damaging the ecosystem of a whole region for decades (and completely botching the cleanup), vs. gross negligence forcing a bunch of video gamers to find something else to do for the weekend really isn't that hard...

Though honestly neither example holds a candle to Monsanto - "let's genetically modify corn and soybeans, sell them to farmers, and then sue their neighbors when they accidentally have our patents in their seed crops!" Now, THAT is intentional and malicious for you. It doesn't take a biologist or genetic engineer (of which Monsanto has hundreds) to understand how crop pollination works...

Re:He's got a point (1)

Jah-Wren Ryel (80510) | about a year and a half ago | (#43374539)

This is the same poll that last year judged us as worse than companies responsible for the biggest oil spill in history, the mortgage crisis, and bank bailouts that cost millions of taxpayer dollars.

There is a lot wrong with EA, but saying they're the worst company is fundamentally bullshit.

You have to take into account the sampling bias for this poll. The people voting in the poll are making their choices from their perpsective. Most of them were not affected by BP's oil spill, nor were they directly affected by the mortgage crisis and bank bailouts - most of them are probably 20-somethings and college kids, the majority of which live in rental housing anyway.

But they do play video games. They are a demographic that has a lot of EA customers.

So what he did was just superficial deflection - EA has been directly shitty to these people more than most other companies have. So think of it as a poll not for the worst company in the country but for the company that thas treated the voters the worst.

Monsanto (1)

Myria (562655) | about a year and a half ago | (#43374637)

There is a lot wrong with EA, but saying they're the worst company is fundamentally bullshit.

I liked Mass Effect 3, except the ending. They have issues, but like, the worst company? Monsanto and Blackwater/Xe/Academi are far, far worse.

Even in video games, EA isn't the worst: look how bad Sega's Colonial Marines was, or the crap Sony has pulled with the PS3.

Everybody loves it! (1)

Anonymous Coward | about a year and a half ago | (#43373853)

Tens of millions more are playing and loving those games.

9 out of 10 people enjoy gang rape.

Re:Everybody loves it! (-1)

Anonymous Coward | about a year and a half ago | (#43373949)

"9 out of 10 BLACK people enjoy gang rape".

There, fixed that for ya.

Or do you have evidence to the contrary? Thought not. But you'll insist I'm a 'bad person' for pointing out the truth.

Re:Everybody loves it! (0)

Anonymous Coward | about a year and a half ago | (#43374303)

Thanks EA, for that clarification.

Re:Everybody loves it! (0)

Anonymous Coward | about a year and a half ago | (#43373987)

Get that from the new TJ Kirk book?

Re:Everybody loves it! (0)

Pentium100 (1240090) | about a year and a half ago | (#43374067)

Of course they do. It sucks for the one being raped, but the 9 rapists most likely enjoy it or they would do it.

This is the mantra (2)

spire3661 (1038968) | about a year and a half ago | (#43373861)

Always-on is absolutely necessary for them. They make WAY more money by forcing everyone to trade privacy for functionality. Everything else is completely secondary.

Re:This is the mantra (1)

WillAffleckUW (858324) | about a year and a half ago | (#43374223)

Always-on is absolutely necessary for them. They make WAY more money by forcing everyone to trade privacy for functionality. Everything else is completely secondary.

But it isn't necessary. The Sims 3 runs perfectly well - with premium content you pay extra for, that customers buy - with it only being Online if you want to get the extra content.

Their problem is they didn't realize you catch more flies with honey - or a SimCity that has Online when you do MULTI-PLAYER or DOWNLOAD premium content - than you do with large quantities of highly acidic fluid drained from an atomic reactor, which is what DRM is.

Re:This is the mantra (1)

bloodhawk (813939) | about a year and a half ago | (#43374431)

I disagree, I think they lost a lot more money from always online. people like me that love SimCity but won't buy it because of always online, same problem for steam, I avoid all that shit wherever possible.

Re:This is the mantra (2)

MitchDev (2526834) | about a year and a half ago | (#43374513)

They can't make money if we don't buy the garbage...

Re:This is the mantra (0)

Anonymous Coward | about a year and a half ago | (#43374731)

They make WAY more money by forcing everyone to trade privacy for functionality

Forcing? They're not forcing anybody to do anything.

If you're one of the people who buys their games in spite of this shit, well, congratulations, you're partly responsible for the current shit state of PC gaming and the move to make everything only work with "the cloud". Thanks a lot. (If you aren't, well, substitute any of tens of millions of others).

If you don't want this form of DRM, don't goddamn buy it. If everyone stops buying it, they will damn well remove it or go out of business.

There are many excellent DRM-free games. Buy those instead.

Nothing about refunds? (2, Insightful)

Anonymous Coward | about a year and a half ago | (#43373871)

I bought SimCity in the preorder, and I've only been able to play twice. $71 for two hours of poor game play will piss off people enough to never buy your products again. By refusing to give refunds for what is obviously broken and unplayable, you have lost customers for life.

Re:Nothing about refunds? (1)

klashn (1323433) | about a year and a half ago | (#43374073)

I thought they did offer refunds for people that were unable to connect to the servers during launch?

Re:Nothing about refunds? (1)

Kneo24 (688412) | about a year and a half ago | (#43374359)

It was a mixed bag of things. Some people got refunds, some got coupons towards other games, some got jack shit. Searching Google shows about as much in the first few links.

Re:Nothing about refunds? (0)

Anonymous Coward | about a year and a half ago | (#43374571)

No, I must work for EA's competition because I'm the only person on /. that is saying something negative about EA. klashn caught me astroturfing. EA is actually a great company that refunded money.

Classic case of hindsight being 50/50 (0)

Anonymous Coward | about a year and a half ago | (#43373881)

The vapid DRM "argument" aside, the ridiculous take on micro-transactions is actually shocking. Is it that hard to believe that people can like a game, but hate the micro-transactions in it? I guess putting his fingers in his ears is what he's paid for, but still..

Free Game Scam (0)

Anonymous Coward | about a year and a half ago | (#43373897)

Why is there nothing about refusing to honor the free game offer? The only reason I didn’t return the game to Amazon was because EA originally offered a free game to make-up for the game being unplayable so far. Now I have no free game, can’t play SimCity, and no refund. I will never trust EA again.

Re:Free Game Scam (0)

Anonymous Coward | about a year and a half ago | (#43374083)

Call customer service and waste a couple of hours of their time. They'll eventually give-in. I got the free game yesterday and a friend got it this morning. It took a lot of arguing and complaining, but you'll eventually get it.

Re:Free Game Scam (0)

Anonymous Coward | about a year and a half ago | (#43374299)

Find it annoying that if you are accused of violating copyright, that is theft, and the penalties go north of USD $100,000 per instance, yet if the business does the theft by issuing an unusable product, a "free game" gets them off the hook?

Its high time we ask these congressmen pre-election to fix these inequalities, with inaction to do so merely reducing the penalties on both sides of the fence to the least common denominator. If the congressman fails to act, replace him via recall with someone who will. That's how a business will do it. We have to do business the way business does it if we want to get anything done.

Poll is still open, EA vs Ticketmaster (2, Informative)

Anonymous Coward | about a year and a half ago | (#43373899)

I'm voting for Ticketmaster [consumerist.com] , at least EA makes stuff.

Re:Poll is still open, EA vs Ticketmaster (0)

Anonymous Coward | about a year and a half ago | (#43374151)

nah, EA took a good product, shat on it and then said look there is nothing wrong with it
EA wins

Re:Poll is still open, EA vs Ticketmaster (0)

Anonymous Coward | about a year and a half ago | (#43374183)

I'm voting for Ticketmaster [consumerist.com] , at least EA makes stuff.

Not according to the people that bought SimCity.

I dislike how they spoof their own protestors (1)

GoodNewsJimDotCom (2244874) | about a year and a half ago | (#43373939)

I think it is pretty sinister for him to dredge up "US vs THEM" protesting in his "apology".
Remember, one thing EA does is to hire fake protestors to get controversy for their game!
Stay classy EA. Even in your apologies, you ooze evil.

Awful...absolutely awful company (3, Insightful)

GodfatherofSoul (174979) | about a year and a half ago | (#43373951)

They've had products with glaring bugs that exist for years, yet never seem to shame them into fixing. Their multiplayer games are hopelessly hacked and they only release rare patches. I was a big fan of BF2142 and while the game play was excellent, the 1st release was so bad you could only play 1 or two rounds in a row before the game crashed. The update system is so bugged, I couldn't even play it now if I wanted to.

EA is like a guy who beats the crap out of his wife, but doesn't think it's a big deal because she hasn't left him...yet.

Two can play that game (5, Funny)

swimboy (30943) | about a year and a half ago | (#43373959)

Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not. Period.

EA continues to claim the Always-On function in SimCity is not a DRM scheme. It is. EA still wants to lie about it. We can't be any clearer - it is. Period.

Jedi Fail, You are. (1)

girlintraining (1395911) | about a year and a half ago | (#43373963)

'Many continue to claim the Always-On function in SimCity is a DRM scheme. Itâ(TM)s not. People still want to argue about it. We canâ(TM)t be any clearer â" itâ(TM)s not. Period. ... Some people think that free-to-play games and micro-transactions are a pox on gaming. Tens of millions more are playing and loving those games."

Failure as a Jedi, you are, yes. Convince us not for DRM, you try. But to the dark side your company has gone, yes, ooh. Doomed you are to fleeing customers, endless propaganda. Always there are two, the incompetent and the enslaved. Profit-mongering leads to DRM. DRM leads to falling consumer confidence. Poor reviews... lead to suffering.

Let's not forget that this is Peter Moore. (1)

BLToday (1777712) | about a year and a half ago | (#43373995)

This is the same man that screwed up the Dreamcast by refusing to negotiate with EA for sport games. I believe his line about EA support was "we don't think it's important to have Madden on our system."

He's not exactly gamer friendly or customer friendly.

Re:Let's not forget that this is Peter Moore. (1)

DudemanX (44606) | about a year and a half ago | (#43374319)

It wasn't important to have Madden. Sega had the far superior NFL 2K series. That's why when NFL 2K5 was released at $20 it destroyed Madden sales to the point where EA dropped the price of Madden 2005 to $30. EA then backed up a dump truck full of money to the NFL for exclusive rights so they could sell Madden 2006 (more or less just another roster update) for the full $50 again.

Hooray capitalism?

If it looks like a duck... (2)

saveferrousoxide (2566033) | about a year and a half ago | (#43374003)

We can’t be any clearer – it’s not. Period.

No, not "Period." Tell us what it is then! Simply ending the discussion isn't received well by the 8 and up crowd.

Hey, he's a CEO ..... (1)

Radical Moderate (563286) | about a year and a half ago | (#43374215)

if he says it's not DRM, that's good enough for the plebes who work for him, and it should be good enough for you too. Why do you hate capitalism?

Re:If it looks like a duck... (1)

Arker (91948) | about a year and a half ago | (#43374277)

We canâ(TM)t be any clearer â" itâ(TM)s not. Period.

This is a very old trick managers learn early. It's called "pee on his shoe and claim it's raining." It's a favourite among the ones who lack the intelligence to invent believable lies.

Re:If it looks like a duck... (1)

Darinbob (1142669) | about a year and a half ago | (#43374507)

It's either a DRM scheme or a bug that needs fixing.

Ok, now prove it. (0)

Anonymous Coward | about a year and a half ago | (#43374015)

I stopped buying EA games entirely after spending over $100 on Battlefield 2 software that I never really got to play. Spent weeks getting bounced around their tech support queues: "It's their fault!" "No, it's punkbuster's fault!" "No, you need to reinstall everything!". The game would work flawlessly exactly once after a fresh install of Windows XP 32-bit (their only supported OS), after which the only way I could get the game to not hang at the load screen as a server started a new round was to completely reinstall Windows. Uninstalling only BF2 was insufficient to fix the problem.

It's too bad--they've made a lot of games I've really wanted to play, but I no longer trust them to deliver a working product. Seeing the experiences of friends who still buy their games has only solidified my anti-EA position. They seem to have trouble making so much as a cell phone game that provides a playable experience.

Good luck changing my mind, EA. Maybe in 5 years ago if your behavior is really good I'll think about lifting my boycott.

I'm glad I didn't buy Sim city (0)

Anonymous Coward | about a year and a half ago | (#43374065)

Looking at the videos I was really excited for it.
But when I found out it would be always on I decided to wait for a bit before buying.
Then the whole launch fiasco happened, and I decided I'd wait even longer.
Then I read about the gameplay and I decided the game sucked anyway, so i won't even bother trying it.
The last EA game I bought was generals zero hour.
And that was only because a friend of mine insisted we play multiplayer.
I seriously doubt I'll buy any games from them in the foreseeable future.

EA or Ticketmaster (0)

Anonymous Coward | about a year and a half ago | (#43374069)

EA or Ticketmaster for the final in worst company. Wow, that's one difficult decision.

They are doing what a company should NEVER do... (5, Insightful)

mark-t (151149) | about a year and a half ago | (#43374111)

... which is to blindly state that the public is wrong.

Because now it doesn't matter if they are wrong.... they've completely screwed the pooch with the people who expressed their negative opinion on the matter.

Eventually, of course, they'll have to rationalize the whole thing to themselves by concluding that these people's opinions simply don't matter to them anyways.

Way to go there, EA. Awesome PR. You will, I'm afraid, be eating those words eventually. Unfortunately, probably not before a whole lot of people lose their jobs.

Re:They are doing what a company should NEVER do.. (1)

nitehawk214 (222219) | about a year and a half ago | (#43374725)

It is especially egregious because they are lying, and they know they are lying.

Worst Company in America? Really? (0)

Whatsisname (891214) | about a year and a half ago | (#43374119)

When a "worst company in America" competition doesn't have corporations such as Monsanto, Phillip Morris, etc, as contestants, then you know it is a load of shit.

Re:Worst Company in America? Really? (1)

faedle (114018) | about a year and a half ago | (#43374419)

What's more evil, a company that has no compunction about the fact they are evil (in the case of Phillip Morris, for example, "tobacco products producer" is exactly what it says on the tin for crying out loud), or the one that swears up and down they aren't?

That's what makes the contest worthwhile. We don't expect the cable company or a video game studio to be corrupt and evil.

Re:Worst Company in America? Really? (0)

Anonymous Coward | about a year and a half ago | (#43374783)

We don't expect the cable company or a video game studio to be corrupt and evil.

ya, we do. and that's the main problem these days with large companies.

captcha: wedged

as in ea's the bully and we're the ones with the ass crack the underwear got wedged up into.

Re:Worst Company in America? Really? (2)

the eric conspiracy (20178) | about a year and a half ago | (#43374433)

Unlike EA the customers and stockholders of Monsanto and Phillp Morris are generally happy.

The lady doth protest too much, methinks. (0)

Anonymous Coward | about a year and a half ago | (#43374167)

Is he also going to skweem and skweem and skweem until he's sick?

Not the employees, it's the management (1)

WillAffleckUW (858324) | about a year and a half ago | (#43374175)

Look, nobody's saying anything about the employees, who are all fine people that I've met.

It's the management.

Specifically the Board and the Senior Management and CEO/COO/CFO.

There's your problem.

They think we're cattle. Or sheep.

Not the best argument (1)

Weaselmancer (533834) | about a year and a half ago | (#43374285)

'Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not. Period. ... Some people think that free-to-play games and micro-transactions are a pox on gaming. Tens of millions more are playing and loving those games."

Translation: It's not DRM, because we have a number of customers that don't hate it enough to leave!

No, DRM is DRM. It doesn't matter if some people can put up with it or not. It is what it is, popularity contests notwithstanding.

Quit complaining about a video game co. (0)

Anonymous Coward | about a year and a half ago | (#43374339)

EA is considered the worst company???? Get real! They are a video game company. Gee, if the worst thing that ever happens to you in your life is that your video game did not work properly a few times.... Then your life is really OK. It is more than just OK. YOU DO NOT HAVE A PROBLEM SO QUIT YOUR BITCHIN Nobody died in your family. Your children are not sick, You have plenty to eat. You have a roof over your head. You have a computer, TV and internet service. And obviously plenty of money to blow on playing games. Life is OK.

Dear stupid Fucker from EA: (3, Insightful)

MitchDev (2526834) | about a year and a half ago | (#43374447)

"'Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not."

BULLSHIT.

The multiplayer is the root problem (4, Insightful)

jonwil (467024) | about a year and a half ago | (#43374563)

The root problem with the new SimCity is not the always-on DRM crap (regardless of what it might actually be), its the fact that they took the game that basically created the god-simulation genre and ruined it by making it multiplayer-only with limited city sizes and other crap.

If only the CEO was (0)

Anonymous Coward | about a year and a half ago | (#43374591)

Dudley Cook.

hollow claims (0)

Anonymous Coward | about a year and a half ago | (#43374791)

They basically claim they didn't push the dev team hard enough, even though they are pushing them way too far as it is, and most of the problems have come from horrendous decisions at the corporate level.

It's just 4chan (1)

FunPika (1551249) | about a year and a half ago | (#43374837)

4chan (specifically /v/) hates EA enough that they rallied their extremely large amount of users into voting for EA in this, and knowing 4chan I wouldn't be surprised if some of them are using proxies and similar stuff to register even more votes for EA. And of course we already know that they have no problem with significantly influencing polls [time.com] .

[citation needed] (1)

Jarmihi (2589777) | about a year and a half ago | (#43374945)

"Tens of millions more are playing and loving those games."

[citation needed]

Yeah, right (0)

Anonymous Coward | about a year and a half ago | (#43374983)

Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not. Period.

A skunk by any other name still stinks.

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