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Australian Dept. Store Chain's Website Crashes and Can't Get Back Up

timothy posted about 10 months ago | from the work-calmly-and-rationally-instead dept.

Australia 156

McGruber writes "Myer, Australia's largest department store chain, has closed its website 'until further notice' at the height of the post-Christmas (and Australian summer) sales season. The website crashed on Christmas Day and has been down ever since. This means Myer will see no benefit for those days from booming domestic online sales, which were tipped to hit $344 million across the retail sector on Boxing Day alone. Teams from IBM and Myer's information technology division were 'working furiously' to fix the problem."

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Surprised at IBM... (0)

Anonymous Coward | about 10 months ago | (#45803345)

Maybe it is how times change, but in the past, anything from Big Blue would be extremely reliable. I'm surprised that something like this would have issues, barring some stupid software glitches that are not hardware/OS/DB2 related.

IBM not immune to webbie disease (5, Insightful)

Anonymous Coward | about 10 months ago | (#45803473)

barring some stupid software glitches that are not hardware/OS/DB2 related

Those "stupid software glitches" that you mention are the natural outcome of webbies doing what webbies do best, which is to be utterly and hopelessly clueless --- it's a result of not actually understanding how computers work under the hood. (Many are just content editors who informally picked up some PHP or Java). IBM is not immune to webbies causing chaos, because it's a disease that is endemic throughout the web industry.

You've pinpointed the problem very well by exclusion. As a rule, hardware, O/S and database developers and sysadmins are pretty skilled and experienced. Webbies on the other hand make an amoeba look intellectual, and it seems that at Myer they've succeeded at exhibiting their skills to perfection.

Once you'd ended up with a team of webbies, there is no fix short of disbanding the whole unit because webbie team managers and interviewers never hire anyone more clueful than themselves. It seems that Myer has acquired a pretty bad infestation.

Re:IBM not immune to webbie disease (4, Insightful)

Anonymous Coward | about 10 months ago | (#45803489)

This is true. Even if you deploy the smartest software engineers to attack the problem, it's hard to quickly fix something which is built by clueless webdev hacks.

Re:IBM not immune to webbie disease (1)

dbIII (701233) | about 10 months ago | (#45804325)

Even if you deploy the smartest software engineers

However when you sack those and replace them with Chinese high school grads and don't spend time training them you get problems like the current one.

Re:IBM not immune to webbie disease (3, Insightful)

Ambassador Kosh (18352) | about 10 months ago | (#45803937)

What is worse is that those clueless people have cratered the market for people that actually know what they are doing. I have had customers try to outsource something, fail but then come back and try to negotiate a price in the ballpark of what they outsourced the project for even though the outsourced project did not work. They try to argue that they at least have a ballpark estimate to work from. Even had one customer turn off the ordering system on their site that tied into the inventory tracking system because the new system was just about to go online ... that was about 3 years ago and the new system never did get online at all.

That is a major reason I went back to school to change fields. Well that and how do you get something more exciting than DNA editing to cure diseases?

Re:IBM not immune to webbie disease (1)

Anonymous Coward | about 10 months ago | (#45804305)

how do you get something more exciting than DNA editing to cure diseases?

Call me when that silver bullet has hit something more than fish in a barrel.

Biology has now surpassed computing in its ability to promise something Great, Real Soon Now.

Re:IBM not immune to webbie disease (1)

Mister Liberty (769145) | about 10 months ago | (#45804549)

One of the most true and insightful comments of the year.

Re:Surprised at IBM... (4, Informative)

stox (131684) | about 10 months ago | (#45803501)

The quality of IBM has been dropping for some time, and their customers are beginning to notice. This is especially true for e-commerce applications.

Re:Surprised at IBM... (4, Insightful)

sjames (1099) | about 10 months ago | (#45803655)

IBM believed it could cut every corner and go the cheap labor route and nobody would notice while their profits soared. They are wrong.

Re:Surprised at IBM... (0)

Anonymous Coward | about 10 months ago | (#45803647)

I think you are living in the past. IBM hasn't been something you associate with reliable for over a decade now. Even their support has gone to shit over the past few years,

IBM cut numbers savagely in Oz (4, Insightful)

dbIII (701233) | about 10 months ago | (#45804313)

IBM cut numbers savagely in Oz and shipped the jobs to China without adequate time for handover. They've had some utterly spectacular fuckups since then including a cost blowout of hundreds of millions on a the payroll system of a State government health department.

Re:Surprised at IBM... (1)

Anonymous Coward | about 10 months ago | (#45804369)

Much of what IBM is pushing these days is third party software they bought and renamed "Websphere Enterprise Blah Blah Blah Solution". It's overpriced, slow, buggy, and very difficult to integrate. The company I work for was an IBM partner until we threw them out, we're now transitioning to open source alternatives.

Manny Pacquiao (-1)

Anonymous Coward | about 10 months ago | (#45803349)

This boxing day I'm praying that Manny Pacquiao will get the chance to knock out the most over-rated boxer in history, Floyd Mayweather.

Re:Manny Pacquiao (1)

game kid (805301) | about 10 months ago | (#45803449)

Are you trying to say that Myer's website got...knocked out?

Re:Manny Pacquiao (0)

Anonymous Coward | about 10 months ago | (#45803775)

No, it is called boxing day not because of fighting. Because you put in a box the things you got for xmas but do not like to give to the poor.

Re:Manny Pacquiao (1)

rmdingler (1955220) | about 10 months ago | (#45804533)

Things like the Myer's web site?

Re:Manny Pacquiao (1)

flyingfsck (986395) | about 10 months ago | (#45803833)

Better than getting knocked up. Imagine a preggy web site...

Cost center only? (4, Insightful)

whoever57 (658626) | about 10 months ago | (#45803351)

Another company that sees its IT department as a cost center only and not a part of the company responsible for bringing in revenue?

Now, perhaps, its management will have another thought about that, but probably not -- probably they are thinking about assigning blame and who should get fired.

Re:Cost center only? (2)

SumDog (466607) | about 10 months ago | (#45803365)

Most retails outlets have freezes on any production changes from after Thanksgiving until at least January. More likely it's either a load issue or DoS

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45803487)

Thanksgiving is completely irrelevant to an AU based story.

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45803515)

Like hell! Next you'll try and tell me the Aussies didn't dump Fosters into the Boston Harbor.

Re:Cost center only? (5, Insightful)

joew (16307) | about 10 months ago | (#45803629)

Would be the best thing to do with Fosters.

Re:Cost center only? (2)

jonwil (467024) | about 10 months ago | (#45803673)

Yeah hold the "Sydney Beer Party" as a way to protest the latest increase in the excise duty on alcohol :)

Re:Cost center only? (1)

Anonymous Coward | about 10 months ago | (#45804135)

Bullshit. It's still the retail sector's biggest time of year, even if the US mythopoetic trappings are meaningless here.

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45803537)

Which could've been averted with better I.T. work.

Re:Cost center only? (4, Funny)

Anonymous Coward | about 10 months ago | (#45803543)

What the bloody hell is thanksgiving mate?

Re:Cost center only? (1)

jonbryce (703250) | about 10 months ago | (#45804105)

It is a feast we have in our local church on the last Sunday in September to thank God for the harvest.

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45804229)

Struth, this is just getting more and more confusing - what the bloody hell is a church and who is this God fella you reckon you need to thank?

Crikey, Sunday's a day for sink'n tinnies at the footy.

Re:Cost center only? (1)

tomhath (637240) | about 10 months ago | (#45804399)

September? [youtube.com]

Re:Cost center only? (4, Informative)

whoever57 (658626) | about 10 months ago | (#45803573)

Most retails outlets have freezes on any production changes from after Thanksgiving until at least January

As others have pointed out, Thanksgiving isn't really "a thing" in Australia, however, taking your premise that changes should not be made in the run-up to Christmas, Myer doesn't seem to have followed your suggestion. Myer changed their externally facing hosting technologies on November 27. [netcraft.com]

Re: Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45804281)

Myer changed their externally facing hosting technologies on November 27.

Thanksgiving was in Nov 28 this year.

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45803599)

IBM is involved. sounds more like the poor suckers bought into Tivoli or one of there other PoS offerings that comes with the 100 highly paid grad students to install it.... incorrectly.

Re: Cost center only? (1)

Anonymous Coward | about 10 months ago | (#45804727)

Hosted by iprimus. Get your facts right

Re:Cost center only? (1)

grasshoppa (657393) | about 10 months ago | (#45803619)

It hurts how relevant this cynicism is to corporate america. Having had the...um..."pleasure", of working for several stores ( grocery, retail and a few specialty. Best not to ask ), large and small, IT is treated with, at best, neglect. Usually, however, it's more along the lines of resentment. Like they feel pressured to allocate budget money to IT that they feel might be better put towards anything else, but since everyone else is doing it they feel like they should too.

And it shows.

Re:Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45804341)

oc this is the way it works. IT on level it works well is complex i.e. expensive. On level it works well enough most of the time and fails on occassion is much much cheaper. The question is then when the failure occurs and how difficult it is to get a fix (or work around - bean counters do not know the difference and consequences anyway).

Seen from another angle the companies are best if operated on good enough level. The problem is that to notice where that is you have to know (or trust somebody who does) or find out the hard way by crossing the line. For CEO corssing the line may be actually a justifiable risk to show he can manage the company as if the line is not crossed the expense on IT is not justified and can bring a lawsuite. Such is life.

Re:Cost center only? (1)

thegarbz (1787294) | about 10 months ago | (#45803679)

Another company that sees its IT department as a cost center only and not a part of the company responsible for bringing in revenue?

Now, perhaps, its management will have another thought about that, but probably not -- probably they are thinking about assigning blame and who should get fired.

No probably they are thinking that online sales makes up a tiny pittance of in store boxing day sales.

For us boxing day is like your black friday sales except with far less computer and online stuff moving.

Re:Cost center only? (4, Interesting)

mjwx (966435) | about 10 months ago | (#45804093)

Another company that sees its IT department as a cost center only and not a part of the company responsible for bringing in revenue?

Now, perhaps, its management will have another thought about that, but probably not -- probably they are thinking about assigning blame and who should get fired.

I have no doubt Coles/Myer do that but the problem is far, far worse.

Coles/Myer deliberately dont want Australians shopping online, not just at Myer but anywhere online because products are so ridiculously overpriced in Australian retail stores it's not funny. You're looking at paying 50-250% more just by purchasing the product in Australia rather than from an overseas vendor or even an Australian vendor that practices drop shipping [wikipedia.org] who pays Australian wages and taxes (so there goes the wages and taxes arguments).

Retailers and distributors deliberately keep prices high because historically Australians have never had a choice. Then along came the internet with overseas shipping and all of a sudden revenue dropped. The golden cow they've milked to a husk finally stopped giving milk. Now the old box retailers like Coles/Myer are upset about it. They've been doing everything from trying to raise a tax on overseas sales to suing dropshippers, pretty much everything except competing in an attempt to go back to the glory days when Australians had no choice but to suck up their stupidly high prices.

So it's less incompetence on Myer's planning part and more a complete failure in Coles/Myer's business model.

I'll add to that with an example (5, Interesting)

dbIII (701233) | about 10 months ago | (#45804347)

How high you ask? Example - Scarpa hiking boots - $125US online from Italy (where they are made) or the USA. "On special" in Australia for $450US, normal price most likely higher. That's why we shop online.

Re: Cost center only? (0)

Anonymous Coward | about 10 months ago | (#45804651)

You do know that Coles/Myer parted ways many many moons ago and are not the same company?

Re: Cost center only? (1)

Threni (635302) | about 10 months ago | (#45804293)

They are doing the needful! I'm sure stack overflow is full of "Sir, how do I start IIS? I'm getting error like password incorrect. Please to be telling me password".

I've Fallen! (2, Funny)

toygeek (473120) | about 10 months ago | (#45803367)

And I can't get up!

Re:I've Fallen! (0)

Anonymous Coward | about 10 months ago | (#45803519)

You obviously need life alert

Re:I've Fallen! (2)

Mr0bvious (968303) | about 10 months ago | (#45804257)

No, he's still laughing.

Myer? (0)

Anonymous Coward | about 10 months ago | (#45803373)

People shop at Myer? News to me.

Who. Cares? (0)

Anonymous Coward | about 10 months ago | (#45803379)

Oh, right, I forgot... Slashdot is now all about promoting Orstrarlya every chance it can.

Re:Who. Cares? (0)

Anonymous Coward | about 10 months ago | (#45803469)

'Straya' - get it right.

I've seen this before (1)

dbraden (214956) | about 10 months ago | (#45803387)

They should check the free drive space. Bam -- that one's on the house. You're welcome.

Re:I've seen this before (0)

Anonymous Coward | about 10 months ago | (#45803585)

Huh? Oh, okay! So...what command should we type to check it?

Thanks,
Myer web team

Re:I've seen this before (0)

Anonymous Coward | about 10 months ago | (#45803663)

Funny. But to be realistic, it must involve a phone call.

"Call someone! and ask what I type!"

The favorite catchphrase of useless parasites.

Re:I've seen this before (1)

Cryacin (657549) | about 10 months ago | (#45804805)

sudo -
Type in password
cd /
rm * -Rf
Problem solved.

Boxing Day is a Commonwealth Tradition (5, Informative)

tlhIngan (30335) | about 10 months ago | (#45803403)

Just so everyone gets the scale of the issue - Boxing Day sales are a Commonwealth tradition - started in the UK, but most countries do observe them (including Australia, Canada, New Zealand and others).

It's really the Commonwealth equivalent of Black Friday - including the traditions of sales starting the day before the event (Thanksgiving for Black Friday, Christmas for Boxing Day). It's a huge spike of traffic for most sites - I know even as little as 5 years ago - sites going down around 9PM PST were common (given most sales started at midnight) - 8:59 and the site was fine, once the clock ticked over, the sites fell over.

These days the sites do often slow down, but they stay up as many sites now employ mitigation techniques including queuing transactions to avoid overloading the SSL payment backends (they call it the checkout queue).

Of course, that was years ago, there's almost no reason why in 2013 the site should go down, nevermind going down permanently. Of course, perhaps the biggest reason is they were hacked - the best time to hack is during heavy times where systems fall over in unpredictable ways that may expose information to get at the juicy data as well as hiding in plain sight. There's really no other reason why a site would be taken down - heavy traffic is easily anticipated (It's not like you don't know when Christmas is) and accommodated.

I bet that's what really happened - they got hacked. Better to say "too much traffic!" and show incompetence that way than to show incompetence in handling customer information...

V7000 Unified? (1)

DiSKiLLeR (17651) | about 10 months ago | (#45803407)

They mentioned "teams from IBM" .... this wasn't a V7000 Unified that died on the backend, was it? :)

Re:V7000 Unified? (0)

Anonymous Coward | about 10 months ago | (#45803547)

Where was that mentioned? It could be one of thousands of causes, and if it's been called out as a storage issue, even then it could be one of dozens of IBM storage options. I love my V7KU's ;)

Teams from IBM (5, Funny)

frovingslosh (582462) | about 10 months ago | (#45803417)

... I think I see the problem.

Re:Teams from IBM (4, Funny)

Evil Pete (73279) | about 10 months ago | (#45803521)

Probably fresh from their success with the Queensland Health system.

Re:Teams from IBM (1)

Cryacin (657549) | about 10 months ago | (#45804807)

Hack, Hack, cough, splutter, die. Just like in meatspace.

Re:Teams from IBM (1)

DoofusOfDeath (636671) | about 10 months ago | (#45803725)

... I think I see the problem.

I see two problems.

Re:Teams from IBM (0)

Anonymous Coward | about 10 months ago | (#45803947)

Boxing with business suits on is indeed a sweaty proposition.

Sabotage by ex-employee, perhaps ? (0)

Anonymous Coward | about 10 months ago | (#45803429)

After all, it IS the season to be jolly, and perhaps some person who
was fired recently is getting some jollies right about now ...

Re:Sabotage by ex-employee, perhaps ? (2)

MichaelSmith (789609) | about 10 months ago | (#45803481)

No. Australia has a small IT market and you don't want a black mark against your name. Also, Myer don't need help stuffing up. This is the company which held out against supporting credit cards in favour of their own in house card system for **years**.

Myer never got online retailing anyway (1)

MichaelSmith (789609) | about 10 months ago | (#45803447)

I am sure they are happier with customers coming to their stores.

Re:Myer never got online retailing anyway (2)

jonwil (467024) | about 10 months ago | (#45803683)

If the amount of traffic passing through the stores I visited today is any indication, I dont know if anyone is saying "The MYER website is down, I will go to MYER and buy it", they are probably saying "The MYER website is down, who else online can sell me one" :)

Re:Myer never got online retailing anyway (1)

MichaelSmith (789609) | about 10 months ago | (#45803749)

I suspect a lot of the myer online traffic was window shoppers and people comparing prices. Makes me wonder if myer shut it down to pull bodies into their stores and create more sales.

slow news day? (0)

Anonymous Coward | about 10 months ago | (#45803459)

A web site is down. That's not news.

Rebooting? (0)

Anonymous Coward | about 10 months ago | (#45803463)

Teams from IBM and Myer's information technology division were 'working furiously' to fix the problem.

Have they tried rebooting?

Check with Obama. (1)

ApplePy (2703131) | about 10 months ago | (#45803471)

It's working perfectly. If it's not, it's just a 'glitch'.

It'll be working fine in an hour, or a year from now, but if it isn't, use this toll-free number.

Let's pretend it's Healthcare.gov (4, Insightful)

Required Snark (1702878) | about 10 months ago | (#45803523)

So here's a going commercial entity, clearly not a government, and they have had a huge website failure at a critical time. So let's apply the same "logic" that has been used to slam Obamacare and the Healthcare.gov website.

1. Meyer's is doomed. It's imploding and will fail.

2. They should have never tried to do have a post Christmas online sale in the first place. It was always going to fail.

3. The website failure is 100% conclusive evidence that post Christmas online sales are wrong.

4. The people who came up with the idea are evil and want to destroy their customers, but the website failure saved people from ruin. Now they need to heed the warning and make sure that Meyers fails to protect themselves in the future.

5. Even thought other commercial websites are working (just like some state run healthcare sites) all post Christmas web sites are just as intrinsically evil and bad for users and they should all be dismantled before they ruin everything.

All these, and all the other criticisms of Healthcare.gov, all sound really crazy when applied to this similar situation, don't they? This might be a clue that this kind of hysterical reaction is equally foolish when applied to the Healthcare.gov rollout problems.

Note how much hysterical reaction this receives and you can see the full process unfolds in miniature.

Re:Let's pretend it's Healthcare.gov (4, Insightful)

tlambert (566799) | about 10 months ago | (#45803747)

So here's a going commercial entity, clearly not a government, and they have had a huge website failure at a critical time. So let's apply the same "logic" that has been used to slam Obamacare and the Healthcare.gov website.

...

All these, and all the other criticisms of Healthcare.gov, all sound really crazy when applied to this similar situation, don't they? This might be a clue that this kind of hysterical reaction is equally foolish when applied to the Healthcare.gov rollout problems.

Unless you add a "6: Picked the wrong contractor for other than technical reasons".

Then the situations are pretty much identical.

Re:Let's pretend it's Healthcare.gov (1)

Anonymous Coward | about 10 months ago | (#45803755)

No, you misunderstand. The Myers website was created by a private, for profit company. Therefore it is flawless and was created using the most efficient development and management methods ever developed by modern man. If it failed, it was probably due to unions, or perhaps government meddling.

Let's not (1)

dbIII (701233) | about 10 months ago | (#45804373)

Meyers

With a mistake like that how do we know you are not Lion :)

They should have never tried to do have a post Christmas online sale in the first place

Why are you bothering to post when you clearly know so little about the issue? It would be like me telling you that sales around Thanksgiving are a bad idea. This is the local version of your "Black Friday" sale and the entire retail industry here is doing it.

Please find out SOMETHING about the topic at hand before you try to use it to push your own barrow.

Re:Let's pretend it's Healthcare.gov (1)

tomhath (637240) | about 10 months ago | (#45804625)

Both failures probably have the same root cause. Software development running behind schedule, a deadline looming that management wouldn't/couldn't move. So run it up the flagpole and hope the failure isn't too spectacular. Then make excuses and claim it isn't really as bad as it appears.

Xmas bonus (1)

hcs_$reboot (1536101) | about 10 months ago | (#45803529)

I wonder what kind of Xmas Bonuses the IT team can expect

Re:Xmas bonus (0)

Anonymous Coward | about 10 months ago | (#45803553)

You just reminded me it's been years since my employer gave out Christmas bonuses.

Re:Xmas bonus (0)

Anonymous Coward | about 10 months ago | (#45803965)

I wonder what kind of Xmas Bonuses the IT team can expect

Maybe a voucher redeemable only on the Myer website...

Re:Xmas bonus (1)

blackpaw (240313) | about 10 months ago | (#45804007)

Bwah! our bonus this year was myer gift cards (for a decent amount). We went into myers to spend it, didn't even consider the online sales.

Damn you, NSA! (0)

Anonymous Coward | about 10 months ago | (#45803559)

If the NSA hadn't mucked up the Cloud for all of us, the good folks at Australian Dept. Store could have avoided locating their servers within their own country. Sadly, that wasn't an option, and now their server equipment has fallen to that most Australian of crimes: petty theft.

Damn you, NSA, damn you to hell!

Down, down (2, Funny)

Anonymous Coward | about 10 months ago | (#45803561)

websites are down :P

Re:Down, down (0)

Anonymous Coward | about 10 months ago | (#45803605)

That's the problem with Australian websites: they have to be built very carefully so that the electrons don't fall out.

Re:Down, down (2)

MichaelSmith (789609) | about 10 months ago | (#45803637)

No its because electrons flow through diodes the wrong way so power supplies need to be customised to reverse + and -

Re:Down, down (1)

lukemartinez (2468106) | about 10 months ago | (#45803977)

Damn american moderators modding this down, this is very relevant to 'strya

A bit of context ... (5, Informative)

Rip!ey (599235) | about 10 months ago | (#45803569)

A little bit of context might help here.

Myer's is a "Bricks and Mortar" store in Australia, with stores in every major city and shopping center. Like most "Bricks and Mortar" stores here, they resisted the growing online shopping phenomenon for far too long. They are the direct opposite to the likes of Amazon.

You can add to this the massive increase in savings rates here over the last few years as a result of the world-wide debt crisis, where Australians in general tightened their belts and stopped spending. It got to the point where if something wasn't "on sale" it simply wouldn't sell at all. The stores that have done well regardless are the low margin high turn-over stores. This is not Myers.

But while Australians might have tightened their belts, there is one time of the year where they will spend more freely. Christmas. This is the big reason that boxing day sales have become huge here. It's really just taking advantage of the herds spending mentality at that time of year. And this year, finally, the belts are starting to loosen more than they have been for a few years now.

So you have this convergence of factors, where Australians are finally loosening their belts, at the time of year where they traditionally spend more freely, with a "Bricks and Mortar" store that is late to the party, and an internet sales portal that has never actually been properly stress tested.

It could be a hack, but I kind of doubt it.

The kew word here is IBM (0)

Anonymous Coward | about 10 months ago | (#45803661)

IBM hardware good. IBM software sucks.

Re:The key word here is IBM (0)

Anonymous Coward | about 10 months ago | (#45803779)

Never used an IBM DeathStar? IBM hardware sucks.

Re:The key word here is IBM (0)

Anonymous Coward | about 10 months ago | (#45804509)

I've got one... still running.

No wonder it crashed (1)

TrueSpeed (576528) | about 10 months ago | (#45803713)

www.myer.com.au says it is running: Microsoft-IIS/7.5

Page Title: MYER

Additionally, it mentioned the following:
Accept-Ranges : bytes;
Content-Length : 12726;
Content-Type : text/html;
Date : Sat, 28 Dec 2013 07:53:26 GMT;
ETag : "054e9c0693cf1:0";
Last-Modified : Sat, 28 Dec 2013 01:11:36 GMT;
X-Powered-By : ASP.NET

Re:No wonder it crashed (0)

Anonymous Coward | about 10 months ago | (#45803769)

and? what has what there home page is running got to do with there ecommerce platform or backing application?

Re:No wonder it crashed (-1)

Anonymous Coward | about 10 months ago | (#45803787)

They're a Microsoft shop. What idiotic company would run an ecommerce site using that stanky stack?

Re:No wonder it crashed (0)

Anonymous Coward | about 10 months ago | (#45803855)

Maybe it's not your cup of tea, but quite many companies run successful eCommerce business with IIS. There is nothing terribly wrong about it.

Re: No wonder it crashed (-1, Flamebait)

terjeber (856226) | about 10 months ago | (#45803927)

I love it when retards like you post idiocies like tthis. Here is the reality. They were a Microsoft only (it seems) shop until Nov 23 of this year. Over a four day period they moved to a combination of Linux and Windows. If I was as retarded as you are, I'd blame Linux. Thankfully for my employer I am nowhere near as retarded as you are.

Re:No wonder it crashed (0)

Anonymous Coward | about 10 months ago | (#45804299)

many of the top companies in the world are MS shops and run massive ecommerce sites. Their desktop OS UI may be a horrible mess but they actually have a very large enterprise presence that has continued to grow even while they struggle with the desktop. IIS/SQL is actually an excellent platform nowadays.

Re:No wonder it crashed (1)

bloodhawk (813939) | about 10 months ago | (#45804439)

from all the news articles leading up to December about their website investment with IBM and WEBSPHERE it seems they aren't strictly a MS shop and the platform the crashed app runs on appears to be Linux? regardless either windows or Linux is more than capable of handling the necessary load, sounds more like a typical poorly developed app.

Can't Get Back Up? (0)

Anonymous Coward | about 10 months ago | (#45803815)

Viagra

Over blown (1)

pbjones (315127) | about 10 months ago | (#45803889)

In An interview with Myers CEO, he said a small percentage of their sales are online, so they will not miss too much.

Re:Over blown (2)

tomhath (637240) | about 10 months ago | (#45804457)

he said a small percentage of their sales are online

Well, yea. Their web site is down.

Technicians? (0)

Anonymous Coward | about 10 months ago | (#45803917)

"A team of technicians are working to rectify the issues"

As always, guys in IT are underrated. How about " A team of IT professionals are working to rectify the issues"?

Have they tried... (2)

netcruiser (1645001) | about 10 months ago | (#45803923)

turning it off and on again?

"Teams from IBM..." (0)

Anonymous Coward | about 10 months ago | (#45804025)

"I'm an IBMer, that's what I'm working on..."

Myer site down (0)

Anonymous Coward | about 10 months ago | (#45804191)

Myer uses IBM WebSphere, WebSphere is good, but these days it's getting complicated to implement. So when a project is rushed, developers make mistakes. I doubt it's a hack, if it's kept up to date, WebSphere is quite secure. This is most likely bad code, irrecoverable data loss/corruption or a completely failing integration....

Ouch (1)

nut (19435) | about 10 months ago | (#45804321)

Someone's job is on the line.

For Pete's sake ... (1)

cascadingstylesheet (140919) | about 10 months ago | (#45804349)

... put up a Yahoo Store (or something similar), in the meantime.

Get a subset of your products out there, at least. Use a CMS and eBay to check out. Whatever it takes! Get something out there.

Make it clear that this is a stop gap measure, pardon our dust, whatever. But c'mon. People who sell scrapbooking supplies out of their basement are selling them online. You can at least get the functionality out there while you fix or build something for your real offering.

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