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Short Notice: LogMeIn To Discontinue Free Access

timothy posted about 7 months ago | from the how-much-friction-can-be-applied dept.

Businesses 408

An anonymous reader writes "The remote desktop service LogMeIn sent an email to its users today notifying them that 'LogMeIn Free' will be discontinued — as of today. This is a major shock with minimal warning to the millions of users who have come to rely on their service, made all the more surprising by the fact that 'consensus revenue estimates for LogMeIn in 2014 are $190.3 million,' suggesting that their system of providing both free and paid accounts for what is ultimately a straightforward service that could be duplicated for well under $1 million was already doing quite well." Asks reader k280: "What alternative tools are available for free, and how do they compare to LogMeIn?"

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Uh? (5, Informative)

jawtheshark (198669) | about 7 months ago | (#46024253)

Personally, I just set up two DNS servers, and my own dyndns service (inspired on freedns.afraid.org) and I make sure the people I support have the necessary port forwards for ssh using keys. From there on, it's just an ssh tunnel away for RDP or VNC.

Now, for a nice all-in-one-package, where you don't need to do anything yourself and don't need to prepare the target PC's, I'd say TeamViewer works perfectly fine.

Re:Uh? (5, Funny)

Anonymous Coward | about 7 months ago | (#46024331)

and I make sure the people I support have the necessary port forwards for ssh using keys.

Yea that compares to Logmein. Did you tip your fedora while you wrote that spew?

Re:Uh? (5, Insightful)

jawtheshark (198669) | about 7 months ago | (#46024457)

Of course. For me it works. If you read further on, I mentioned the non-IT option.

Re:Uh? (0, Troll)

Anonymous Coward | about 7 months ago | (#46024393)

>Uh?
>Personally, I just set up two DNS servers, and my own dyndns service (inspired on freedns.afraid.org) and I make sure the people I support have the necessary port forwards for ssh using keys. From there on, it's just an ssh tunnel away for RDP or VNC.

Clearly, you aren't their target audience. Are you really that clueless?

Re:Uh? (5, Insightful)

jawtheshark (198669) | about 7 months ago | (#46024475)

No, but we're on slashdot. Where a nerd is still allowed to be a nerd. You can bet your ass that I'm not the only one doing exactly this.

Re:Uh? (2, Insightful)

Sarten-X (1102295) | about 7 months ago | (#46024685)

Right, because I'm certainly going to set up port forwarding on my grandmother's machine, and my multiple non-server machines in my own home...

Now, let's see... 3390 was the bedroom machine, right? or was that the kid's room?

Re:Uh? (0)

Anonymous Coward | about 7 months ago | (#46024775)

I just hit the server, and WakeOnLan / bunnyhop from there if I need to hit another machine. No reason to have multiple machines exposed directly to the net.

Re:Uh? (3, Informative)

jawtheshark (198669) | about 7 months ago | (#46024875)

If you have a server ssh-accessible, you don't need any of that.

ssh -L 3389:wifes-computer:3389 myserver.no-ip.com

Now you have a tunnel going from localhost:3389 to the wifes-computer, going over myserver.no-ip.com. This means you point your RDP client to localhost and you magically connect.

Clients like Reminna can do this all from the interface.

Nothing is exposed, except for the server and only the ssh daemon. Everything is nicely encrypted. My example was for RDP, but you can do VNC too by using 5900 instead.

Re:Uh? (-1, Troll)

Sarten-X (1102295) | about 7 months ago | (#46025005)

...So now I have to remember the SSH tunneling syntax (and still port numbers), and also be running an SSH server remotely, and also have go through a multi-step process to connect. No thanks.

You're missing the point. The DIY solutions you're suggesting aren't getting any easier; only the precise flavor of difficulty is changing. Sure, I can build multi-hop routes every time I need to connect somewhere, but it's not nearly as easy as using a nice packaged solution like LogMeIn was.

Re:Uh? (-1)

cyborg_monkey (150790) | about 7 months ago | (#46024477)

Teamviewer is not the same as logmein. You're a complete fuckwit.

Re:Uh? (2, Insightful)

jawtheshark (198669) | about 7 months ago | (#46024569)

It's not for tech support? A cursory glance at their website told me that. Instead of calling me a fuckwit, what about just telling me why I'm wrong? That would actually be useful, for those like me who thought it's used for remote tech support.

Re:Uh? (-1)

Anonymous Coward | about 7 months ago | (#46024631)

It's used as a way to remote connect to your PC running at home, for example. Without someone being there. That was the bennefit of Logmein. Teamview cannot do that, you fuckwit.

Re: Uh? (1)

Anonymous Coward | about 7 months ago | (#46024701)

Uh. I do exactly that on teamviewer all the time

Re:Uh? (1)

jawtheshark (198669) | about 7 months ago | (#46024731)

I have a hard time understanding why you would want to access a desktop machine at home. Isn't that by definition a security nightmare, especially with less clued-in users? However, if that's your thing, why not shell out for the Pro version of everyone favourite Windows version? Comes with RDP.

Re:Uh? (2)

PatMouser (1692) | about 7 months ago | (#46024891)

Umm... How about because I have a younger son who lives full time with his other parent. 850 miles away from me. And I need to be able to help him out because his other parent is not tech savvy.

Re:Uh? (1)

jawtheshark (198669) | about 7 months ago | (#46024955)

Of course... That falls under the tech support scenario? From what I understood, the AC was complaining about it not being always-on. If you follow the thread, I never said I didn't understand the tech-support scenario. Hell, I admitted I have my own infrastructure to do such things.

Re:Uh? (1)

jawtheshark (198669) | about 7 months ago | (#46024971)

... and others have said TeamViewer can do the always-on scenario too. I didn't know. I never used that feature.

Re:Uh? (-1, Flamebait)

Rabbitt (741607) | about 7 months ago | (#46024779)

funny, I'm remoted into a computer via a remote into another computer (all using teamviewer.. unattended) to respond to you... fuckwit.

Re:Uh? (2, Interesting)

Anonymous Coward | about 7 months ago | (#46024763)

I have team viewer install on a few client computers. It works great for tech support. So far everything I did with Logmein I could do with TeamViewer. If Logmein has something TeamVierwer don't it was stuff I never used.

Re:Uh? (-1, Flamebait)

Anonymous Coward | about 7 months ago | (#46024487)

Personally, I just set up two DNS servers

Good le plan fine le sir. I'll ask my mom to set up port forwards and ssh keys after she converts to atheism. I stroke my le neckbeard to you le sir!

Re:Uh? (-1)

Anonymous Coward | about 7 months ago | (#46024771)

Personally, I just set up two DNS servers

Good le plan fine le sir. I'll ask my mom to set up port forwards and ssh keys after she converts to atheism. I stroke my le neckbeard to you le sir!

is that before or after you've fucked her from behind?

Re:Uh? (0)

Anonymous Coward | about 7 months ago | (#46024769)

TIL, Euro IT dweebs are just as clued out as their US counter parts.

Well ... (1)

Anonymous Coward | about 7 months ago | (#46024277)

That escalated quickly.

Chrome Remote Desktop (5, Informative)

essbase_nerd (2677851) | about 7 months ago | (#46024285)

Chrome Remote Desktop doesn't have all the bells and whistles that LogMeIn has, but it's simple and works well.

Re:Chrome Remote Desktop (3, Informative)

The MAZZTer (911996) | about 7 months ago | (#46024321)

Only thing it's missing, for me, is an Android client app, and that is coming. Until then TeamViewer works pretty good.

Re:Chrome Remote Desktop (2)

lesincompetent (2836253) | about 7 months ago | (#46024495)

Make that very good!

Re:Chrome Remote Desktop (1)

techybod (1323351) | about 7 months ago | (#46024587)

I got the email this morning , and must use Log me in twice a month to support my parents who live some distance from me. A friend recommended Teamviewer after I got the email , so will be trying it tonight to see if it meets my requirements. Dont think I can go back to 1st line support style questions with my mother anymore!

Re:Chrome Remote Desktop (1)

R3 (15929) | about 7 months ago | (#46024555)

Seconded.
Since I am considered to be a go-to IT guy for my friends and family and about 90% of them are using Chrome anyway, the transition from LogMeIn (and VNC for couple of them) was easy.
On their side it was just one plugin to install, per-session passwords (PINs) are nice (nothing to write down and/or remember (forget)), great performance regardless of platform.

Re:Chrome Remote Desktop (5, Informative)

mrbene (1380531) | about 7 months ago | (#46024575)

Important note - Chrome Remote Desktop works by default as a screen scraper, so that anyone physically near the computer you've remotely logged in to can see what you're doing on the monitor. However, there's a simple registry key that you can add to enable "curtain" mode, which spins up an instance of Remote Desktop and connects to that, instead.

More information here [google.com] .

Re:Chrome Remote Desktop (1)

Nova1313 (630547) | about 7 months ago | (#46024595)

I second this. It is good tool and works well. The average user does not need to fiddle with DNS or firewalls to get it to work.

Re:Chrome Remote Desktop (1)

HerculesMO (693085) | about 7 months ago | (#46024651)

This is excellent -- did not know about this extension, but it's great for my purposes. I use TeamViewer for most things as I can install a client on a remote PC and it does everything, so this is a nice alternative to help out family and friends.

use POT (Personal Open Terminal) to weed out... (-1)

Anonymous Coward | about 7 months ago | (#46024309)

unwanted contacts. WMD cabal band of 85 ringleaders meeting in not quite plain sight http://www.bloomberg.com/news/2014-01-20/at-davos-rising-stress-spurs-goldie-hawn-meditation-talk.html claiming that the starving among us just need to learn to relax

rdesktop (0)

Anonymous Coward | about 7 months ago | (#46024339)

What more could you need?

Farewell logmein (0)

Anonymous Coward | about 7 months ago | (#46024357)

I guess I'll just find another free one...

Re:Farewell logmein (0)

Anonymous Coward | about 7 months ago | (#46024507)

And I'm sure that Logmein will be crying that you left.

Re:Farewell logmein (4, Interesting)

houstonbofh (602064) | about 7 months ago | (#46024973)

And I'm sure that Logmein will be crying that you left.

I use several free services and never pay for them. However, I also recommend them to clients, and often they do pay for them. I am responsible for quite a few paid no-ip subscriptions, and I personally never pay. I was responsible for a few paid dyn dns subscriptions back in the day when they were free. Now I use and recommend no-ip. See how that works?

It's a plus. (0)

Anonymous Coward | about 7 months ago | (#46024373)

All of these type services should do this, it's one way scammers get access to clueless user's computers.

"This is Microsoft Support. Your computer has virus, and we need to access it. Please log into this site with this ID."

Total BS.

Re:It's a plus. (2)

houstonbofh (602064) | about 7 months ago | (#46025029)

All of these type services should do this, it's one way scammers get access to clueless user's computers.

"This is Microsoft Support. Your computer has virus, and we need to access it. Please log into this site with this ID."

Total BS.

Scammers use the Internet too! Ban it! Please...

An alternative (0)

Anonymous Coward | about 7 months ago | (#46024383)

I just checked my account and I have 7 days to decide to purchase. Their pricing really doesn't make it worthwhile. I would recommend Teamviewer. I have used this software for both personal and business needs and I think it does a very good job.

Re:An alternative (0)

Anonymous Coward | about 7 months ago | (#46024547)

About two years ago I was using free LogMeIn and plagued by the slow relay issues.

I bought the paid version as their website and tech support insinuated that the paid version would be faster.

After a few days of testing it was very clear that the paid version was no faster.

The good news was that I contacted support and they issued a full refund. Good stuff.

Teamviewer (0)

Anonymous Coward | about 7 months ago | (#46024403)

Teamviewer is a similar program with a free and paid option. Free for personal use, paid for commercial use.

Re:Teamviewer (5, Informative)

v1 (525388) | about 7 months ago | (#46024573)

TeamViewer recently pushed an "update" that imposes a fairly short time limit on the free connections. This was not mentioned to the users prior to running the update. It also "upgraded your account" online so you can no longer run the older unlimited version of teamviewer.

That, combined with the obsession about not wanting you to install your licensed copy on more than one support computer (despite being totally online and trivially blocked from simultaneous instances) lead me to drop my support for them as well. We even bought a license, but having to bump someone from the machine it's registered on just to remote into someone else here is a hassle. Just another example of making users "regret upgrading". That's a horrible business model.

There really isn't any good free 3rd party alternative out there that I've seen. I can map ports and even have set up remote check-ins to manage changing IP addresses, but being able to automatically traverse routers (uPNP) I haven't managed to replicate yet. The easiest thing for me at this point, since I run mac, is to simply use FaceTime's screen sharing, which provides the auto check-in for dynamic IPs and also does a good job of getting in through routers. The last os upgrade was free even, which makes it a bit cheaper than LogMeIn or TeamViewer ;)

Re:Teamviewer (1)

CimmerianX (2478270) | about 7 months ago | (#46024617)

We've been using teamviewer for a while.... i wasn't aware of that restriction with the new version. Looks like I'll also have to drop them as well.

Re:Teamviewer (2)

wyr_taliesin (1000725) | about 7 months ago | (#46024605)

Teamviewer is fine. My biggest gripe is that you can use the free option, or pay £440 for the business version. That's silly pricing for a small business that might use it less than once a month - they need a £50 pricing option as well.

This sucks (1)

jez9999 (618189) | about 7 months ago | (#46024407)

I used to use LogMeIn Free a lot in my last job for remote desktopping to my work machine, and it worked well. Luckily I no longer currently have that need, but I may do again in future. Trying to ge through a NAT setup to VPN into a box is an utter nightmare, if not downright impossible without admin access to and a full understanding of the company's firewall/NAT setup. What we really need of course is widespread IPv6 (I'm in the UK and IPv6 availability is still fucking abysmal) so we can just directly connect to remote machines using their IP.

Re:This sucks (1)

pnutjam (523990) | about 7 months ago | (#46024533)

like you won't need firewall access for ipv6.

Re:This sucks (3, Informative)

gigaherz (2653757) | about 7 months ago | (#46024827)

Firewall is not the problem, NAT is.

Re:This sucks (1)

jon3k (691256) | about 7 months ago | (#46024923)

It's more about NAT than the firewall. We won't need private addressing + NAT anymore once we move to IPv6.

LogmeIn..... (1)

Anonymous Coward | about 7 months ago | (#46024409)

Why the hell are people ussing it? .....let's not care about security, Let's just provide a backdoor access by will, it is not that you care about privacy (that much has been clear to me about most users these days, they take something serious and analyze it with stupidity and ignorance)?

Re:LogmeIn..... (0)

houstonbofh (602064) | about 7 months ago | (#46025093)

Why the hell are people ussing it? .....let's not care about security, Let's just provide a backdoor access by will, it is not that you care about privacy (that much has been clear to me about most users these days, they take something serious and analyze it with stupidity and ignorance)?

You know there is a back door on my house. I use it often. Back doors are not bad by definition. Unknown and unsecured back doors are what is bad...

alternatives (5, Informative)

Fluffy the Destroyer (3459643) | about 7 months ago | (#46024413)

Although join.me is by logmein this one seems to be free so try to use join.me instead of a connection pc 2 pc is what your looking for. works great for troubleshooting a complete noob that messed is pc up and calls you at midnight to fix his pc.

Theres also teamviewer that works in a similar way like join.me and logmein. You can remotely log in a pc and work on it. Skype also has a share screen function so you might look at that as well

Re:alternatives (0)

Anonymous Coward | about 7 months ago | (#46024557)

There is a limited number of uses with participants (at BOTH ends of the connection) having an account. Also many security and administrative tools are disabled for the 'guest' participant.

Re:alternatives (1)

Anonymous Coward | about 7 months ago | (#46024829)

UltraVNC for me. There is (or was - a cursory glance over the page and I didn't see it) a version that you could customize to do reverse VNC to a particular IP address - don't know if it supported DNS. I open a single port on my network, run the VNC listener, and the user fires up the UltraVNC server downloaded from my webserver. A heck of a lot less mucking about than opening ports on someone else's router.

this is all NAT's fault (0)

Anonymous Coward | about 7 months ago | (#46024427)

RDP over IPv6 works just fine here. The difficulty of port forwarding is entirely because of IPv4 address scarcity and not giving residential customers a /28 or something.

Re:this is all NAT's fault (0)

Anonymous Coward | about 7 months ago | (#46024579)

RDP over IPv6 works just fine here. The difficulty of port forwarding is entirely because of IPv4 address scarcity and not giving residential customers a /28 or something.

Don't forget the (accurate) presumption that securing one device well (the nat device) is a lot easier than securing all the internal devices equally well.

join.me (0)

Anonymous Coward | about 7 months ago | (#46024467)

I've used join.me in a pinch and it works well.

Torrents are your friend (-1, Flamebait)

cloud.pt (3412475) | about 7 months ago | (#46024479)

Cracked version of Teamviewer from your favorite torrent tracker. Fight the powa!

Re:Torrents are your friend (1)

jratcliffe (208809) | about 7 months ago | (#46024599)

Or, you could actually pay for the product you use. Just sayin.

Re:Torrents are your friend (1)

wyr_taliesin (1000725) | about 7 months ago | (#46024625)

Uncracked free version of Teamviewer available from your favourite Teamviewer site. Without added malware.

Re:Torrents are your friend (0)

gigaherz (2653757) | about 7 months ago | (#46024951)

I don't endorse copyright infringement (I refuse to call it piracy), but "added malware" is only a problem if you get the files from untrusted sources, or at least without checking the comments to see if anyone complains about it. But, of course, that applies anywhere. Some seemingly legitimate websites that offer free downloads of software, include bloated adware-loaded "downloaders" that can be bigger than the file you intended to get.

Chrome Remote Desktop (1)

the_crowbar (149535) | about 7 months ago | (#46024491)

I have tried setting up Tight VNC for relatives, and while it is possible, it is also inconvenient while away from my own home. Now I just use Chrome Remote Desktop [google.com] You do have to be logged into Chrome.

Cheers,
the_crowbar

Translation... (5, Insightful)

Hohlraum (135212) | about 7 months ago | (#46024493)

Logmein loses 99% of their user base. :)

Re:Translation... (5, Insightful)

N1AK (864906) | about 7 months ago | (#46024721)

And doesn't care because they weren't paying users ;)

Re:Translation... (2)

ericloewe (2129490) | about 7 months ago | (#46024917)

They sure won't be upgrading to paid customers now, though. Not after being cut off within a day.

Re:Translation... (1)

petes_PoV (912422) | about 7 months ago | (#46024879)

... but 0% of it's profitable customers

Re:Translation... (4, Insightful)

gigaherz (2653757) | about 7 months ago | (#46024981)

Assuming that number wasn't bullshit, that means even if just 1% of the free user base becomes paying customers, they would have doubled their paying user base.

Don't let it die! (0)

Anonymous Coward | about 7 months ago | (#46024505)

They should open source it. Let other developers take it over.

Why is it so surprising? Also, $1 million? (5, Insightful)

wonkey_monkey (2592601) | about 7 months ago | (#46024537)

made all the more surprising by the fact that 'consensus revenue estimates for LogMeIn in 2014 are $190.3 million,' suggesting that their system of providing both free and paid accounts for what is ultimately a straightforward service that could be duplicated for well under $1 million was already doing quite well.

Why is it surprising that a company might want to do better than "quite well" when it sees the opportunity?

Also:

what is ultimately a straightforward service that could be duplicated for well under $1 million

Go on then. Or was that number just pulled out of someone's behind?

Re:Why is it so surprising? Also, $1 million? (1)

petes_PoV (912422) | about 7 months ago | (#46024933)

Go on then. Or was that number just pulled out of someone's behind

Most deinitely, pulled. Also, the guy who wrote that is confused about revenue vs. profit. If logmein was sucha profitable organisation and it was so easy for someone else to offer an alternative service, there would be dozens of them - everywhere. And logmein's founder would have sold out to Google / Farcebook / Oracle / whoever, years ago.

what are all the phone scammers going to do now? (0)

Anonymous Coward | about 7 months ago | (#46024577)

I thought the main use of LogMeIn was for phone scammers claiming to be from Microsoft to take remote control of your computer. I wonder how many of them were using the free version and what they are going to do now?

Pity, was useful (4, Insightful)

jratcliffe (208809) | about 7 months ago | (#46024591)

Used it to control my HTPC from my iPad. I think their pricing is just a wee bit too high, though. If it were, say, $25 a year (rather than $50), I'd probably say that it was worth it to avoid having to find an alternative. As it is, I'll find something else.

I ditched LogMeIn a couple of years ago (4, Informative)

ebbe11 (121118) | about 7 months ago | (#46024609)

And have been using NeoRouter Free [neorouter.com] ever since.

Re:I ditched LogMeIn a couple of years ago (0)

Anonymous Coward | about 7 months ago | (#46024905)

And have been using NeoRouter Free [neorouter.com] ever since.

NeoRouter is interesting, I had never heard of them before.

But, NeoRouter is a networking VPN like LogmeIn's Hamachi product. It is nothing like LogmeIn's remote control product.

Longest bait and switch ever. (0)

Anonymous Coward | about 7 months ago | (#46024623)

According to their blog they're offering a 7 day free trial of the Pro version. While I've been a long term user of Logmein, I'll be looking for a different solution. Not really upset about monetizing their product, but ONE DAY'S NOTICE?! Whomever made that decision had better start updating the `ol resume.

Teamviewer (1)

da_guy2 (887308) | about 7 months ago | (#46024641)

I use teamview on all my computer. It's free for non comercial use and works GREAT.

Re:Teamviewer (1)

nicholasjay (921044) | about 7 months ago | (#46024929)

I use Teamviewer to help my mother with all her computer issues. It works very well and it's multiplatform.

Webbased alternative (1)

Anonymous Coward | about 7 months ago | (#46024645)

When you want to limit your session purely to web based applications you should take a look at http://www.surfly.com.

It is free and works even better than Join.Me for the web.

Similar functionality to what? (4, Insightful)

MrNemesis (587188) | about 7 months ago | (#46024655)

Perhaps this is just reinforcing my "you're an IT dinosaur, old man!" but for the benefit of us ignoramuses, might it be possible for the submitter or, god forbid, the editors to say what "log me in" actually does?

Re:Similar functionality to what? (2)

Big Hairy Ian (1155547) | about 7 months ago | (#46024737)

Circumvents IT Security by letting people configure a remote desktop connection.

Re:Similar functionality to what? (2)

N1AK (864906) | about 7 months ago | (#46024755)

Something so simple that some 'totally credible' anonymous user thinks it can be recreated for less than $1,000,000. Obviously we needed to know that because it's clearly accurate and/or worthy of note.

Re:Similar functionality to what? (5, Informative)

sandytaru (1158959) | about 7 months ago | (#46024815)

It allows remote login to desktop computers that are online from any other desktop computer. The free version was meant for consumers; the paid version is used by a lot of IT and tech support companies who support remote users because it's a heck of a lot easier than driving over there, and doesn't need to be on the same domain like RDP.

Defined. (0)

Anonymous Coward | about 7 months ago | (#46024839)

LogMeIn is a webbased remote control services, like GoToMyPC.

It allows remote access from any web browser to your PC's on which you have installed the LogMeIn agent. The connections are through an HTTPS connection and are encrypted.

The paid for version adds numerous features beyond simple remote control including printing, file transfer, inventory and patch management, remote wake up, and more.

At $50 for 2 controlled PCs and $130 for 5 controlled PCs per year, the service is NOT cheap. The free remote control service(previously limited to ~10 controlled PCs) was what set LogMeIn apart from GoToMyPC, not to mention their ability to run the controller form any browser, rather than just Windows.

This sudden announcement is both a shock and very big news. Expect to hear a lot more rable rousing about this development.

Re:Similar functionality to what? (0)

Anonymous Coward | about 7 months ago | (#46024861)

its like vnc, only faster and has a snazzy control panel online. i was using it yesterday to check in on my trading bot that runs on a closed laptop in a closet. now i have to go get it.

Re:Similar functionality to what? (0)

Anonymous Coward | about 7 months ago | (#46025001)

"The remote desktop service..."

Logmein is a security threat in many hands (2)

damn_registrars (1103043) | about 7 months ago | (#46024693)

Now, I don't blame logmein themselves, as what users do on their own is beyond the company's control. However, I found that a disturbing number of people who used logmein would setup their account to connect directly to an administrator login on their windows box; hence with one often rather simple password anyone could get full access to that box from anywhere in the world. It seemed to me that it was often used to circumvent security that was set up for good reason, and in so doing created nightmare situations for unsuspecting network administrators.

I suspect many of the people who were using it for free before won't be interested in paying for it, so having the free access go away immediately could be a very, very, good thing.

The NSA are gonna be pissed... (1)

radish (98371) | about 7 months ago | (#46024719)

That's a lot of backdoors being uninstalled!

Momma's gonna be happy to see me (0)

Anonymous Coward | about 7 months ago | (#46024765)

She loves it when I come over to fix her computer in person.

And the pay *coughfreehomecookingcough* isn't bad either!

TeamViewer or AMMYY (2)

Chas (5144) | about 7 months ago | (#46024783)

Teamviewer works fairly well. But it's pricing structure is just crazy.

There's also AMMYY Admin [ammyy.com] . It's a similar product and, if you wish to pay for it, has a more reasonable pricing structure.

Timbuktu (2)

bhlowe (1803290) | about 7 months ago | (#46024785)

Timbuktu is a good choice if you need something that works only on Windows NT, XP and Mac OS 6 and 7. Just kidding. I I use Team Viewer and I'm happy. Agree the pricing model makes me unlikely to confess to using it for any commercial purpose.

Alternatives (1)

MDS Solutions (3507921) | about 7 months ago | (#46024787)

Here's some free alternatives to LogMeIn, looks like TeamViewer is the best choice: http://mdssolutions.co.uk/blog... [mdssolutions.co.uk]

free alternative showmypc (1)

schneidafunk (795759) | about 7 months ago | (#46024801)

If I need to do some remote tech support, I'll have the person download showmypc [showmypc.com] . It's not as robust as logmein, but easy for a person to install.

What the hell. (1)

Anonymous Coward | about 7 months ago | (#46024803)

"While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers. LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition. Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages. While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro. To be clear, the 7-day grace period starts when you next login to the LogMeIn service."

Fuck you logmein. I paid $30 for your app that was supposed to provide for me for LIFE. I paid you. Live up to your fucking deal.

BTW, I got off light. They eventually upgraded ignition to be a $99 product.

Time for a class action. I don't care if it nets me $5 after the lawyers take their fees. This company needs to burn to the ground. There are alternatives and there is no excuse for screwing your customer base.

Windows Remote Assistance (0)

Anonymous Coward | about 7 months ago | (#46024837)

Just run a decent OS and it's all built in. It's worked great for me over the years to help solve a problem or two for mom.

Hahaha (0)

Anonymous Coward | about 7 months ago | (#46024859)

suckers...

Free Alternative (0)

Anonymous Coward | about 7 months ago | (#46024883)

https://join.me/

Really simple but does what it needs to.

Entitlement (3, Insightful)

nicholasjay (921044) | about 7 months ago | (#46024913)

It's so typical. Someone offers a service/product for free. People use it and like it. They keep using it. Then the service/product gets changed/removed/etc and everyone yells at the owner about how they feel shafted instead of *thanking* the owner for providing such a useful service for free for so long.

Everyone feels entitled to get whatever they want for free.

Roll your own (1)

jon3k (691256) | about 7 months ago | (#46024953)

Everyone should have a dedicated server (or VPS). Find a couple friends, go in on a dedicated server, carve it up with Xen/KVM. Then just setup a reverse ssh session from home to your vps/guest and forward rdp and/or vnc ports.

request a refund from google, then 1 star the app (1)

BillyBurly (674193) | about 7 months ago | (#46024995)

If you bought the android app and have a free account try getting google to refund the purchase. Then go and give the app a 1 star review. Maybe that will get them to think this was not a good idea. Or at least get someone there to notice.

Want to send a message? Cancel your account. (5, Insightful)

Nuroman (588959) | about 7 months ago | (#46025053)

There is no automatic method of cancelling your account. You have to call the tech support line at https://secure.logmein.com/con... [logmein.com] for your locale. All you can do on the site is delete the computers on your account. As of this post, I cannot get through to the US & Canada line, just getting a busy signal. Apparently I'm not the only one following this route. As has been mentioned in other posts there are plenty of free options out there capable of the same features that a free LogMeIn account was capable of doing.
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