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Adobe Creative Cloud Services Offline (Again?)

timothy posted about 6 months ago | from the more-moving-parts-to-fail dept.

Software 164

New submitter jvp (27996) writes "Adobe's authentication system for its Creative Cloud as well as its website services is down, and has been since Wednesday (14 May) afternoon. What this means: If you're a Creative Cloud subscriber, you can't log into your account via the desktop application. Online services such as the fonts are not available. Applications (eg: Photoshop, Premiere, etc) will continue to work. Softpedia has a nice article on it, but their time frames are off quite a bit." As of this writing, a message on the Adobe Creative Cloud page says "Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience." Even though I've come to like some remote-hosted software, like gmail, I don't think I'd want tools for manipulating local media tied even loosely to the uptime of a remote computer (or network connection).

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Money (-1)

Anonymous Coward | about 6 months ago | (#47008995)

Who needs to earn money using other people's paid-for product anyway?

The Internet is not always-on (-1)

Anonymous Coward | about 6 months ago | (#47009011)

Old man yells at cloud.

NO Photoshop for you! (4, Insightful)

bazmail (764941) | about 6 months ago | (#47009043)

Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place?

This is truly a spectacular failure on Adobe's part.

Re: NO Photoshop for you! (1)

Anonymous Coward | about 6 months ago | (#47009081)

Calm down you dolt. No self respecting photographer relies on CC for file storage, did you miss the part about applications continuing to work?

Re: NO Photoshop for you! (0, Flamebait)

bazmail (764941) | about 6 months ago | (#47009145)

Dolt? Did you miss the part about the license validation services being offline?
I guess so.


You are the most dangerous kind of techie of all, you know more than nothing but less than enough, and are not afraid to use it.

Re: NO Photoshop for you! (1, Informative)

Anonymous Coward | about 6 months ago | (#47009341)

What's that say for you, then, as someone who assumptively dismisses the knowledge of others as being factually incorrect, while it is, in fact, your own assertion that is wrong. CC apps work for up to 60 days offline before needing re-validated.

Dolt.

Re: NO Photoshop for you! (3, Informative)

Timothy Hartman (2905293) | about 6 months ago | (#47009353)

If today was the day you needed to revalidate you'll be having some hassles, though. 60 days is only if you got in for a year at a time, also.

Re: NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47013337)

I am really upset - we use Forms Central and and my members rely on it - I think what really upsets me is that they did not post a press release or anything - they just went offline!! Pisses me off!! Yea, I will be saying bye bye to adobe - no wonder apple hates them!

Re: NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47011231)

"assumptively" lol. dig UP stupid.

Re: NO Photoshop for you! (1)

ColdWetDog (752185) | about 6 months ago | (#47009351)

Which means that Adobe has something like 89 days to get the servers running. It checks monthly, but you can go off line for quite some time before it has hissies.

If you're addicted to TypeKit or if you are one of the five people using their cloud storage, you might have an issue.

The rest of us, not so much. In fact, if the software quits pestering me about Yet Another Upgrade Today, I'd be perfectly happy.

Re: NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47009529)

Dolt? Did you miss the part about "single piont of failure"?

Re: NO Photoshop for you! (1)

Ol Olsoc (1175323) | about 6 months ago | (#47009267)

Calm down you dolt. No self respecting photographer relies on CC for file storage, did you miss the part about applications continuing to work?

You apparently missed the point about the web services being unavailable. Or don't self respcting Photographers use any of them? Or do you justg have no ability to comprehend anything beyond what you personally do?

Re: NO Photoshop for you! (1)

Jeff Flanagan (2981883) | about 6 months ago | (#47009277)

You obviously know your post is that of a stupid person, or you would have put your name on it. Why be stupid in public when you're aware of the problem? Does insulting people help with your appropriately low self-esteem?

Re: NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47009553)

If you're going to call someone a dolt, make sure your subsequent point doesn't make you look like a moron. k?

Re:NO Photoshop for you! (5, Informative)

jvp (27996) | about 6 months ago | (#47009087)

Fortunately, as I pointed out: you can still the CC apps while this debacle is being un-FUBAR'd. That is unless it takes them up to 2 months to fix it, at which point the app will no longer be able to authenticate and validate your subscription. THEN it's "NO Photoshop for you!"

If it takes them that long to fix this, then they are truly, completely, and absolutely incompetent...

Re:NO Photoshop for you! (1, Funny)

Anonymous Coward | about 6 months ago | (#47009117)

If it takes them that long to fix this, then they are truly, completely, and absolutely incompetent...

Adobe, incompetent? I wasn't aware that there was any doubt about that?

Re:NO Photoshop for you! (1)

Jeff Flanagan (2981883) | about 6 months ago | (#47009295)

>Adobe, incompetent? I wasn't aware that there was any doubt about that?

I'm sure there is. They've accomplished more than most companies. Have you written anything as useful as Premiere or Photoshop?

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47009441)

Adobe didn't write Photoshop [wikipedia.org] , at least not initially.

Re:NO Photoshop for you! (1)

GuB-42 (2483988) | about 6 months ago | (#47009939)

Adobe are really good at making image processing software.
But for everything else, especially all this "online" stuff, they are clearly incompetent.

Re:NO Photoshop for you! (1)

lgw (121541) | about 6 months ago | (#47010093)

Adobe hasn't done anything demonstrating even basic competence in over 10 years. Plus there's Flash to lay at their feet. Can IQ be negative, when applied to a group?

Re:NO Photoshop for you! (1)

Kalriath (849904) | about 6 months ago | (#47014621)

Flash was shit before Adobe touched it. Macromedia made Microsoft seem competent.

Re:NO Photoshop for you! (1)

lgw (121541) | about 6 months ago | (#47014727)

Sure, which is why Adobe can be described without Godwinning the thread.

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47010877)

Yet Photoshop, Illustrator, Lightroom, Premiere, After Effects etc. are all far, far better than anything the open source community has produced.

Re:NO Photoshop for you! (1)

jvp (27996) | about 6 months ago | (#47012783)

Adobe, incompetent? I wasn't aware that there was any doubt about that?

I think their application developers are top notch, actually. Their IT and infrastructure guys, on the other hand? Not... so much. If a "competence injection" could be given, I'd aim it towards their inf guys, not their devs.

Re:NO Photoshop for you! (5, Informative)

Robert Duncan (3655845) | about 6 months ago | (#47009311)

Not all CC apps will work. If you have, for example, used CC fonts in an InDesign document, you won't be able view them properly or publish the document if you can't sign into CC.

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47009865)

Not quite. If you have to replace your laptop or drive now then you're also up the creek.

Re:NO Photoshop for you! (1)

EXrider (756168) | about 6 months ago | (#47010887)

Actually, none of the CC apps work at all if the user hasn't had a chance to log in and activate them yet.

This is exactly what happened to us, fortunately we only rolled the image with the CC Packager distro out two user's workstations as a test. As a result, they are both pretty much doing no design work until this is resolved.

I'm sure we'll see a credit on our accounts due to an entire day of lost services that we paid for, right? Just like the cable and cell companies that hold monopolies in their respective markets do, right?

Re:NO Photoshop for you! (1)

Optic7 (688717) | about 6 months ago | (#47011145)

Except you just happened to be come up for renewal on the authentication right now. Then you are screwed. How many thousands of clients will that probably be?

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47012729)

One day, scientists will find a way to make the apps run without needing an internet connection at all!

Fuck Adobe. Fuck Photoshop. FUCK THE KING. (-1, Flamebait)

catmistake (814204) | about 6 months ago | (#47013171)

GIMPshop is BACK!!! [gimpshop.com]

Re:NO Photoshop for you! (1, Funny)

StripedCow (776465) | about 6 months ago | (#47009225)

Here's a link that could be interesting to those affected:
http://www.gimp.org/ [gimp.org]

Re:NO Photoshop for you! (2, Insightful)

Jeff Flanagan (2981883) | about 6 months ago | (#47009305)

Probably not. Few people want to migrate to less-capable software. Learning new software is only worthwhile if the new software is more capable than the software you're currently familiar with.

Re:NO Photoshop for you! (1)

Timothy Hartman (2905293) | about 6 months ago | (#47009395)

For those of us who depend on Photoshop for print work Gimp does not cut it. Gimp has come a long way, but nowhere on that way has it been beneficial for print work that I see on a business level. In terms of layout, nothing holds a candle to Adobe either. I'd love to ditch their software after the whole rent to never own software model, but all I can do is not move to CC and make sure they don't get a monthly bounty out of our company's workstations by keeping with the perpetually licensed software.

Re:NO Photoshop for you! (1)

UnknownSoldier (67820) | about 6 months ago | (#47009989)

> For those of us who depend on Photoshop for print work Gimp does not cut it.

Agreed. GIMP is still missing Layer Effects.

At least it supports nested layer groups, and all the blend modes, finally.

Every few years I try to load a logo I made with Photoshop Creative Suite into GIMP and see if it will display correctly. Every few years it slowly inches towards rendering correctly.

Re:NO Photoshop for you! (1)

Anonymous Coward | about 6 months ago | (#47010929)

At this point, saying that Gimp is comparable to Photoshop is just embarassing the open source community. It's a decade behind in features if we're being generous and it's far closer to mspaint than it is to Photoshop.

Re:NO Photoshop for you! (3, Insightful)

Ol Olsoc (1175323) | about 6 months ago | (#47009253)

Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place? This is truly a spectacular failure on Adobe's part.

The Cloud can NEVER fail. NEVER I tell you! Only we can fail the cloud.

Software as a service has only one thing to recommend it. When it fails, just like it has here, you'll have someone else to blame it on. Of course your boss might not believe you, since he or she has been sold on the cloud and all it emcompasses is the zenith of civilization, the first thing mainkind has ever designed that is fail safe, and will never ever have a problem.

Re:NO Photoshop for you! (0)

Jeff Flanagan (2981883) | about 6 months ago | (#47009349)

>The Cloud can NEVER fail. NEVER I tell you! Only we can fail the cloud.

It really can't as long as your architecture is sound. Depending on a single cloud provider is a design failure. This does not undermine the value of having a 3rd party manage servers and software so you don't need to do it in-house.

>Software as a service has only one thing to recommend it. When it fails, just like it has here, you'll have someone else to blame it on.

Your inability to see the benefits does not cause them to not exist.

> Of course your boss might not believe you, since he or she has been sold on the cloud and all it emcompasses is the zenith of civilization

If your boss doesn't believe his own eyes, you have a more serious problem than a software outage.

You come across a zealot who should never be taken seriously.

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47009473)

There IS NO "sound" architecture. At least, for universal use cases. And for the expectations set to the bosses/masses. The problem is the expectation has been set that "cloud" (or "public cloud" for you enterprise architects) means "someone else runs it, and it has 100% uptime", at the same time, the masses/bosses have been led to believe that "internet facing service (basically everything on the net)" is now "cloud". Those two views are conflicting. Obviously.

If you want to make sure your word docs are synced to multiple places, fine, but anything with large amounts of data will have problems somewhere. There's no cost-effective way to address copying and making available that much data at this point in time.

Just look at Amazon failures a few years back - and they're one of the best solutions around. There are far, far worse "cloud" solutions around (I've been involved in more than a few) - where the management says things like "don't worry about designing redundant " we'll get to it later. I guarantee downtime.

Re:NO Photoshop for you! (2)

Xaedalus (1192463) | about 6 months ago | (#47009643)

Have to second this--while there is such a thing as "Sound" cloud architecture, it exists only in theory because it's astronomically expensive to put into practice, enormously difficult to keep going, and (here's the killer) completely fails to account for human stupidity. To get metaphorical: Amazon is the best at cloud architecture because they've got massive amounts of RAID arrays on steroids, but they cannot account for human stupidity and/or ignorance. Most cloud providers run on a far less complex set-up of RAID arrays with tape backups. They basically run a mainframe in a cost effective manner, and have traded a certain amount of risk in exchange. This means they *will* go down at some point, despite their claims to the contrary, because they are running a mainframe system. And all systems fail.

Re:NO Photoshop for you! (1)

Em Adespoton (792954) | about 6 months ago | (#47010095)

Have to second this--while there is such a thing as "Sound" cloud architecture, it exists only in theory because it's astronomically expensive to put into practice, enormously difficult to keep going, and (here's the killer) completely fails to account for human stupidity. To get metaphorical: Amazon is the best at cloud architecture because they've got massive amounts of RAID arrays on steroids, but they cannot account for human stupidity and/or ignorance. Most cloud providers run on a far less complex set-up of RAID arrays with tape backups. They basically run a mainframe in a cost effective manner, and have traded a certain amount of risk in exchange. This means they *will* go down at some point, despite their claims to the contrary, because they are running a mainframe system. And all systems fail.

And that's just looking at the storage an availability side of things.
The other thing about cloud anything is authentication -- either you have a single point of authentication which can fail, or you have multiple points of authentication, which are a security nightmare. In reality, the cloud is usually both filled with single points of failure AND security nightmares; you never know who has access to your data, where it is stored, or when it will be available to you.

Cloud systems are an excellent fallback solution (so locally encrypted cloud backup is often a good thing) but I have yet to see a "cloud" solution that forces you to store data according to its rules and the applications are driven from cloud data that is cheaper/more trustworthy in the long run than just doing it all locally.

Re:NO Photoshop for you! (1)

sjames (1099) | about 6 months ago | (#47009825)

So what we need is the ALL NEW Cloud Cloud! No need to worry about your cloud going down when you have the Cloud Cloud!

Re:NO Photoshop for you! (1)

Ol Olsoc (1175323) | about 6 months ago | (#47014425)

It really can't as long as your architecture is sound. Depending on a single cloud provider is a design failure. This does not undermine the value of having a 3rd party manage servers and software so you don't need to do it in-house.

You realize you prove my point. You simply must provide thre references on the sound architecture that will not fail. I'll wait.

Software as a service has only one thing to recommend it. When it fails, just like it has here, you'll have someone else to blame it on.

Your inability to see the benefits does not cause them to not exist.

Stop trying to put words into my mouth. Please show me where I said there were no benefits. I said it only has one thing to recommend it. The benefits which are there, go away for a multitude of reasons. And they have I have no intention of recommending things that go away just because they are benefits when they work. But they fail. At which point you can tell the boss "Hey, the Cloud service failed - not my fault!"

You do have a real problem trying to argue just how wonderful the cloud and software as a service is in the middle of a catastrophe. It's here, it's happening, it's why I won't use it.

Departments such as mine are on short, hard deadlines. When the biggest meeting of the year happens, it happens. Even regular meetings, of which there are roughly a dozen a week. If you don't have your work ready, your boss, maybe his boss, goes live without his posters or other art. Uptime is not just critical, it might just be your job.

All of the problems in Adobe Creative cloud service could be mission critical problems. I have to have the fonts that I need right now. If I have a new person to be added to the administrative list so they can get to work, and can't, that is a big problem

For your viewing pleasure:

Update: At 4:00 P.M Eastern time, the Creative Cloud status page shows that desktop applications and files, fonts, and settings sync are now down as well. Every major Creative Cloud function is offline. Commenters on this article say Adobe's FormsCentral service has also been offline for nearly 24 hours, with all forms that rely on the service being dead. Adobe's Custom Care Twitter account confirmed the FormsCentral issue.

Commentary on this? Good thing?

You come across a zealot who should never be taken seriously.

Such an odd conclusion, Mister Flanagan. I could give a rat's ass about the process, as long as I have a reasonable expectation that it will work as close to 100 percent of the time as possible. And what I know about the process is that you are relying on:

an internet connection to the big wide world

Some servers, some place.

You are just another customer.

All of these things remove the work process from your control. And you have to do a pretty big tap-dance around Adobes failure not being an example of why you don't want to use Cloud and software as a service.

No, my friend, I'm more of a practical person, who demands as little failure as possible

But when we look for zealotry, your quote regarding clouds and Software as a service comes to mind:

It really can't as long as your architecture is sound.

Smacks much more of zealotry than my results-based approach.

Re:NO Photoshop for you! (1)

im_thatoneguy (819432) | about 6 months ago | (#47010317)

Creative Cloud isn't really a cloud service. It's just a website that authorizes your licenses every 2 months and provides an auto-updating service. They've never claimed Creative Cloud could never fail. They've honestly never even pitched it as cloud computing.

Re:NO Photoshop for you! (1)

Anonymous Coward | about 6 months ago | (#47013287)

Absolutely. Their choice of name even makes it clear that it's not a cloud offering.

Wait, what?

Re:NO Photoshop for you! (1)

Ol Olsoc (1175323) | about 6 months ago | (#47014175)

Creative Cloud isn't really a cloud service. It's just a website that authorizes your licenses every 2 months and provides an auto-updating service. They've never claimed Creative Cloud could never fail. They've honestly never even pitched it as cloud computing.

Authorizint your license and auto updating seem like "services". As do Purchasing Creative Cloud subscriptions, as do Creating New Adobe ID's, as do downloading applications form the site. As do fonts. Many ar ereporting tht despit Adobe's insistence to thd contrary, their programs aren't allowing them to log in

Adobe calls it Creative Cloud services. If you Cloudsterbaters want to keep moving the goalposts - as in if it failed, it is not cloud, if it fails it is not services - take it up with them. You see here's the thing. Perhaps you work in a place where if the non-cloud, non-service doodad goes down, the suits will just say. "Okay, no biggie, I'll just show up at the meeting with nothing. I enjoy that anyhow."

I never experienced the "I don't give a damn if my work is done" customer. Uptime was critical. So If the boss comes in with a redo to a poster that has a font you don't have - fail.

If you need a program from the place, and you can't download it - fail.

If you just got a new person in and you can't get them their Adobe ID - fail.

If your software as a service Adobe suite won't allow you to log in - Fail.

You can move the goalposts all you like, it doesn't change one little bit that people who are making documents on time critical projects aer watching Adobe's Creative Cloud Service go down in flames.

It's a big bucket full of fail. And you cannot alter that. All you can do right now is damage your credibility trying to defend it.

Re:NO Photoshop for you! (3, Insightful)

Dogtanian (588974) | about 6 months ago | (#47009447)

Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place?

No, that was only the rationale used to justify it to Photoshop users. The *reason* for it in many cases- such as this one- is quite obviously to increase software companies' control over users, and to get them used to a subscription model that provides those companies with a continuous income stream, rather than having the hassle of creating upgraded versions of software (gratuitous or otherwise (*)) and then having to convince users to pay for that upgrade when they might not feel the need for it.

That's not to say that cloud computing (i.e. distributed computing and distributed storage) is a bad idea in itself; of course, it has many theoretical benefits. But the concept has been co-opted and distorted by marketing, who have reduced the meaning of "cloud" to little more than a buzzword that applies to anything with online connectivity, even if that's not designed in a cloud-like way. And they've used that to make a method of control a selling point- or at least to try to sweeten the pill Photoshop users are being forced to swallow (**).

Really, what major cloud-like benefit does the latest Photoshop offer users? Does it let them harness the enormous power of a distributed computer network to massively speed up processing times on slow operations (vs. doing it on their own computer) in short bursts?

(*) Canonical example, Microsoft Word, which reached what most people needed several versions ago, but had to force upgrades to keep it selling, so kept adding new features, which also force other users who want to interoperate with those using the latest versions to *also* upgrade.
(**) Along the lines of (*) above, while some may argue that "you don't *have* to upgrade", those in industry who wish to interoperate with others and keep up with latest developments probably *will* need to upgrade eventually

Re:NO Photoshop for you! (3, Interesting)

Jeff Flanagan (2981883) | about 6 months ago | (#47009651)

>is quite obviously to increase software companies' control over users

No, it only increases Adobe's control over their own software. This does not give them control over you. You can still do pretty much whatever you want with yourself or your own property.

>and to get them used to a subscription model that provides those companies with a continuous income stream

Of course. Do you somehow believe that companies should not be able to determine their own business-model? The fact that Adobe once offered an unlimited license to their software was their choice at the time. It didn't entitle you to anything regarding their future business.

Re:NO Photoshop for you! (-1)

Anonymous Coward | about 6 months ago | (#47011379)

Pieces of shit like you are why corporations are allowed to rape the asshole of everyone. Fuck you. I hope you die soon and leave a smelly corpse for your children to find and cry over.

Re:NO Photoshop for you! (1)

Adrian Lopez (2615) | about 6 months ago | (#47012231)

No, it only increases Adobe's control over their own software. This does not give them control over you.

You're being intentionally obtuse. It not only gives Adobe control over their software, but also control over your ability to use the software. That's the only kind of "control over you" Dogtanian was talking about.

The fact that Adobe once offered an unlimited license to their software was their choice at the time. It didn't entitle you to anything regarding their future business.

None of which is in dispute, as I'm sure you know.

Re:NO Photoshop for you! (1)

Solandri (704621) | about 6 months ago | (#47012327)

No, it only increases Adobe's control over their own software. This does not give them control over you. You can still do pretty much whatever you want with yourself or your own property.

More to the point, Creative Cloud is pretty obviously aimed at thwarting piracy of Photoshop and their other apps. Based on the few dozen people I know, the Adobe apps are the most-pirated software out there (aside from maybe pirated Windows installations). I think it was too extreme a response, swinging control too far in Adobe's favor. But it's rather disingenuous to claim with horror that it was about controlling their users. It was about controlling their illegitimate users.

Re:NO Photoshop for you! (1)

Dogtanian (588974) | about 6 months ago | (#47012663)

Who claimed anything "with horror"? It was pointing out the obvious as far as I was concerned.

Yes, I agree entirely that the measure was significantly about piracy- though the vast majority of PS pirates are unlikely to pay what Adobe are charging regardless, and they certainly know this.

And yes, even though you define their "illegitimate users" as being separate from their "users", the fact remains that it *is* quite clearly also a money-grab from the non-pirating userbase, as no-one forced Adobe to convert to a subscription-based model.

No, I don't believe that it's costing them all those extra squillions to run things on their servers- which I doubt most existing users would have chosen to go for if they'd had the choice to stay with the old design anyway- especially as the software continues to work for a limited time without an Internet connection. Had they wanted to keep the old licensing model, I'm sure the price would have covered the cost of running the servers.

In short, yes, of course it was about piracy, but it's also quite blatantly about converting existing perpetual-license users into a continuously milkable revenue stream, just as MS are trying to do- albeit in a less forceful manner- with Office 360.

Re:NO Photoshop for you! (0)

Anonymous Coward | about 6 months ago | (#47017801)

"It was about controlling their illegitimate users."

Yeah, and look at how well that's treating LEGITIMATE users. "Hey Adobe, I pay you a lot of money a year to use this software, and today, through NONE of my own doing, I CAN'T". But you're right, we should not criticize Adobe at all for this debacle. And yes, that last bit WAS sarcasm.

Not this tedious one-sided "freedom" fallacy again (1)

Dogtanian (588974) | about 6 months ago | (#47012449)

is quite obviously to increase software companies' control over users

No, it only increases Adobe's control over their own software.

The "users" referred to are by implication users of Adobe's software, i.e. the people who chose to and are still using it. Adobe wish to control who uses it and how they use it.

Of course. Do you somehow believe that companies should not be able to determine their own business-model?

You're putting words in my mouth, as I didn't say anywhere that they shouldn't.

The fact that Adobe once offered an unlimited license to their software was their choice at the time. It didn't entitle you to anything regarding their future business.

Again, you're putting words in my mouth- I didn't claim that it did. But the assumptions you made and read into my comment just because I criticised Adobe, and the way you responded to them say a lot.

What I did do is something that I- and anyone else- is something I'm perfectly entitled to. I criticised Adobe and their business model. Time and time again, when a company, product or service is criticised on Slashdot, someone else answers with a would-be riposte essentially boiling down to "you don't have to buy it, so you have no right to criticise it".

Time [slashdot.org] and time again [slashdot.org] I've pointed out that it doesn't work like that. Adobe and friends have the freedom to run their business how they like (within reason). Others have the freedom to criticise their behaviour or anything they don't like about it, even if they're not being forced at gunpoint to use it.

I bet you've never criticised a car model (because you don't *have* to buy it), a company's uncompetitive prices (because you don't *have* to buy there) or the way a business in general is run (because... well, you get the picture). In fact, I bet you're never said a word against *anything* you had the choice to reject (including advising those who might be making the same choice). Right?

It's funny how so many of those who rush to defend the freedom of companies to run themselves how they like in a free market seem to forget that freedom cuts (or rather, should cut) both ways.

Re:NO Photoshop for you! (1)

chihowa (366380) | about 6 months ago | (#47011547)

I'm with you until this:

But the concept has been co-opted and distorted by marketing, who have reduced the meaning of "cloud" to little more than a buzzword that applies to anything with online connectivity, even if that's not designed in a cloud-like way.

"Cloud" has always been a marketing driven buzzword and because of that there's no real definition of "cloud-like way". "The cloud" is derived from networking diagrams where stuff outside of the diagrammer's control and scope is handwavingly lumped into a nondescript cloud. It has never meant anything specific, on purpose. Though the various technologies that it may or may not refer to are real, the actual term "cloud" has been marketing bullshit from the first time any corporate exec spoke it.

Re:NO Photoshop for you! (1)

sjames (1099) | about 6 months ago | (#47009893)

Buy Adobe, shit a brick!

Re:NO Photoshop for you! (1)

slashmydots (2189826) | about 6 months ago | (#47011621)

Oh HELL NO! It was money. Money, money, MONEY. Ongoing costs, inflated services, and more MONEY!

Adobe? (0)

Thud457 (234763) | about 6 months ago | (#47009095)

That sure casts the Firefox DRM decision in stark contrast now, doesn't it?

Re:Adobe? (1)

BitZtream (692029) | about 6 months ago | (#47009663)

No, and your post clearly demonstrates that you don't understand how either one work.

The best part... (5, Informative)

MachineShedFred (621896) | about 6 months ago | (#47009101)

The best part is that this is happening on the eve of Adobe canceling sales of perpetual licensing to Adobe Creative Suite products [cnet.com] . If you are a volume license customer, you will no longer be able to buy ANYTHING BUT Creative Cloud as of June 1; and you get to pay Adobe every month whether they update anything or not as expense rather than capital purchase.

Hooray for not having competition?

Re:The best part... (2)

jvp (27996) | about 6 months ago | (#47009127)

The best part is that this is happening on the eve of Adobe canceling sales of perpetual licensing to Adobe Creative Suite products [cnet.com]

I attached a comment to this article before it was posted, but it looks like timothy nuked it before he made it live.

This "sniff test" for this is: hack. Not maintenance. I say that because the authentication system went down, as best I can tell, around 1700EST Wednesday. Afternoon maintenance is not unheard of, but it seems like a silly and unlikely thing to do.

Hope I'm wrong about that.

Re:The best part... (2)

timothy (36799) | about 6 months ago | (#47010023)

Unfortunately, the comments attached to stories in the firehose don't stick when it's promoted / converted into a story on the Slashdot page. So, no nuking required (or intended), just a bit of a crufty system.

timothy

Re:The best part... (1)

WillAdams (45638) | about 6 months ago | (#47009313)

The sad thing is, I'm pretty sure that Adobe has had this in the works for over a decade now --- it's pretty obvious that for each application they identified a couple of killer features and set them aside to not be implemented for any version w/ perpetual licensing, implementing them only after the move to pay-as-you-go.

It also makes the ``release'' of CS2 when the activation servers were taken off-line look like an effort to take the wind out of the sails of competing products, incl. free and opensource ones.

Re:The best part... (2)

HangingChad (677530) | about 6 months ago | (#47009807)

I'm pretty sure that Adobe has had this in the works for over a decade now

I'm sure you're right. Just amazing too how customers, who might have otherwise used the same version of software for five or six years, suddenly warmed up to the idea of paying $600 a year, every year, year after year, and not really getting much in return for it. The video editors dropping Premiere is more than a minority. Sony and Avid have been gratefully accepting that new business. Since Apple tanked FCP with FCPX that leaves Avid, Vegas and a couple others to take up the slack.

This might be Corel's opportunity to kick up the functionality in PaintShop Pro.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47010017)

Actually FCPX is fucking great no matter what the bogus rumors started by Avid's marketing department would have you believe. Avid is a fucking awful company that makes overpriced shitty bullshit.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009343)

I really hope more people start looking at Apple Motion as an alternative to AE for mograph. Yeah, AE has better integration with C4D but so what, Motion has better integration with FCPX and Motion costs $50 forever rather than $50 a month. To hell with Adobe.

Re:The best part... (2)

WillAdams (45638) | about 6 months ago | (#47010085)

It's nice that there are alternatives for some of the apps, but things don't look so good for other apps:

  - InDesign --- Quark still hasn't caught back up, and Scribus is painful to use, w/ bizarre feature limitations --- I use LyX and xelatex (and moving to lualatex) instead, but not many people are willing to do that
  - Illustrator --- I'd rather have FreeHand, but still find Illustrator more capable than Corel Draw and Inkscape
  - PhotoShop --- fortunately, these are just pixel files, so anything will work, but the blunt truth is, if one is billing by the hour, you're probably leaving money on the table if you're not using PhotoShop

&c.

Re:The best part... (1)

captbob2002 (411323) | about 6 months ago | (#47009409)

State wide we are being strongly encouraged to find alternatives to Adobe products. Adobe told the university system to eff-off and well as a state consortium of CIOs for state agencies.

fine by me, they are being assholes.

The best part... (0)

Anonymous Coward | about 6 months ago | (#47009417)

If you put yourself in a position depending on a single vendor, suit yourself. You deserve all kinds of bad things happening to you. I don't suppose it's Photoshop though. There are loads of alternatives.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009615)

go on. list them

Re:The best part... (1)

MachineShedFred (621896) | about 6 months ago | (#47011521)

Please tell me who makes a print layout program that is a feature-complete competitor to Adobe InDesign, and don't say QuarkXPress - they're even worse than Adobe.

Yeah, I thought so.

Re:The best part... (4, Insightful)

realmolo (574068) | about 6 months ago | (#47009487)

The thing is, if you are heavily tied to Adobe products, paying $50/month to ALWAYS have the latest version is actually a good deal, from a usability perspective. Adobe likes to change/abandon file formats with every upgrade, and that causes issues. If you always have the newest version, you don't have to worry about that.

You're right, though: Adobe has no competition. But that isn't Adobe's fault. For all the screwy-ness of Adobe's software, they are STILL better than any of the alternatives, and basically always have been. They "won" their market legitimately.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009645)

Having the latest version is not the best thing.

Adobe CC for flash dropped TLF text support, (a lot of my old projects used it ) and I can't output projects as .exe's anymore. Plus adobe decided that the Design View in Flex should be dropped, so I'm continuing to use Flash CS6 and Flash Builder 4.6.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009747)

If you are heavily tied to adobe products you have no clue anyway.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009889)

Are you nuts?

> Adobe likes to change/abandon file formats with every upgrade, and that causes issues. If you always have the newest
> version, you don't have to worry about that.

So let's see. If you have a music/video/photo/programming project, you'd really like to upgrade, and then have to (on each version tick) open up and convert/fix every old file you have into a new format.

Sure. Nothing to worry about.

Re:The best part... (1)

MachineShedFred (621896) | about 6 months ago | (#47011569)

I disagree.

Adobe changing their file formats every version is simply a lever to force people to upgrade. If they break compatibility in a highly collaborative industry like prepress, when the photography studios upgrade, everyone downstream is forced to upgrade as well.

I like perpetual licensing - it allows you to buy software with project capital (tax incentives for business versus expense). It incentivizes the software publisher to actually add value in new releases - if they don't, then people don't buy the upgrade.

This change is purely because Adobe likes money, and wants more of it without doing more work.

Re:The best part... (2)

Solandri (704621) | about 6 months ago | (#47012523)

The thing is, if you are heavily tied to Adobe products, paying $50/month to ALWAYS have the latest version is actually a good deal, from a usability perspective.

That's true if you were always using the latest version. I usually skipped a version or two before upgrading though. That lowered my monthly amortized cost for the software to considerably below the CC monthly fees.

I haven't yet decided what I'll do. Ever since I bought Lightroom, I haven't used Photoshop anywhere near as much. But when I use it, it's because I really need it. Adobe's answer is that I should pay for a month of PS when I happen to need it. But sometimes all I need it for is to make a 5 second change to some work I'd previously done. It'd really stick in my craw to have to pay for a month just for that. I suspect I'll just toss CS6 onto a virtual machine and keep it around forever, rather than suffer artificial editing emergencies caused by Adobe's licensing demands.

FWIW, I have encountered a problem at a remote location without Internet, where I had to system restore and it undid the activation of my CS3 installation. The only other option I had would've been to make a long-distance call to Adobe to manually activate it. Fortunately I'd been anal and kept a virtual machine image of my previous laptop around, which happened to have PS CS1 on it. So this sort of stuff could happen pre-CC too. It's more a matter of degrees rather than a binary good/bad. Except VMs - those are always good to have around.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47009717)

Look at the date of the article.. It was written LAST YEAR! You haven't been able to get CC products for a year (at least directly from Adobe) for a year. You can still box set from retailers, but no new boxes are being made.

Re:The best part... (1)

MachineShedFred (621896) | about 6 months ago | (#47011541)

That's funny, because we just ordered a nice bunch of licenses on our volume contract in preparation for the June 1, 2014 cutoff date.

Who gives a shit when the article was written, it's more important as to when the change is actually happening.

Re:The best part... (1)

SuricouRaven (1897204) | about 6 months ago | (#47009733)

Goodbye, Adobe. Hello... hmm. What's a good alternative, preferably open source, to Frontpage?

And no, don't say HTML. This isn't for web-dev, it's for teaching a load of students to pretend they know what they are doing.

Re:The best part... (1)

cbhacking (979169) | about 6 months ago | (#47013575)

Frontpage's descendant is called Expression Web, and in most ways it's a superior product (among other things, it has a very strict rendering engine built in, and it supports a range of languages including non-MS ones). It's still Microsoft though, non-free and Windows-only.

Re:The best part... (1)

SuricouRaven (1897204) | about 6 months ago | (#47015795)

I meant to ask for an alternative to dreamweaver, got them mixed up, but... meh. Same basic purpose.

Re:The best part... (0)

Anonymous Coward | about 6 months ago | (#47014909)

Huh? Maybe i missed that, html is too hard for you? You sound like the disgruntled 60 year old graphics designer we have. We pay people $8-$12/hour straight out of school to convert our layouts to HTML/CSS (they love it, gives them a foundation and experience before moving onto bigger and better jobs), and they know HTML 5. All our pages validate as HTML5 and all work in IE6 - 10 and any recent version (past 5-6 years at least) of any other browser. HTML isn't hard, CSS isn't hard. People who don't bother trying to learn HTML/CSS might find it intimidating, but once you know/understand the concepts, using an app which attempts to be WYSIWYG is frustrating.

Re:The best part... (1)

SuricouRaven (1897204) | about 6 months ago | (#47015801)

No, HTML isn't too hard for me. This is a secondary school. Student time is limited - the objective of the web-dev module is to get them to produce a simple website that ticks a list of point-getting boxes off the examination list. The examiners don't care how ugly the code is, and we haven't time to teach the students HTML - it's a lot quicker to get them using a WYSIWYG editor, then they can just put together something in a reasonable time. It'd be completly unacceptable in the real world, but as long as it ticks all the 'demonstrate feature, get mark' boxes it'll be good enough.

Why do people put up with this shit? (2)

the_humeister (922869) | about 6 months ago | (#47009103)

Most people will never learn.

Re:Why do people put up with this shit? (1)

NormHome (99305) | about 6 months ago | (#47009331)

You've got me, I've been warning my customers that Cloud services could be prone to outages like anything else.

I really hope that someone comes along and offers them some old style competition but IMHO the likelihood of that happening is slim to none. Adobe just has too much of a head start and no startup could compete with them out of the gate.

Re:Why do people put up with this shit? (0)

Anonymous Coward | about 6 months ago | (#47009471)

Point to a viable, professional grade option.

Please note the "professional grade" portion of that request.

Re:Why do people put up with this shit? (0)

Anonymous Coward | about 6 months ago | (#47009551)

No True Scotsman.

Re:Why do people put up with this shit? (2)

lister king of smeg (2481612) | about 6 months ago | (#47009937)

Point to a viable, professional grade option.

Please note the "professional grade" portion of that request.

for the proprietary camp you have Corel with painter, paintshop, corel draw, video studio, corel cad, word perfect and whatever their pdf editing software is called.
for open source, you have gimp, inkscape, blender,

Re:Why do people put up with this shit? (-1)

Anonymous Coward | about 6 months ago | (#47010985)

Everything you listed is complete crap compared to Photoshop, Illustrator, Lightroom and the rest of the Adobe suite. The open source suggestions are just laughable.

Re:Why do people put up with this shit? (1)

rgbscan (321794) | about 6 months ago | (#47012483)

Pixelmator and Sketch are working well for me.

Re:Why do people put up with this shit? (1)

Herder Of Code (2989779) | about 6 months ago | (#47009759)

Yes and use what? It's not like there's a serious option that's an industry standard. I've never worked in a game studio where artists used something else beside photoshop or someone would even consider something else. They have the same kind of lock in microsoft had, it's not just about the "os" it's about the giant ecosystem of plugin built around photoshop, the millions of line written in custom import script for art assets in most studios, etc.

Also, the thing that strikes me the most is that everyone seems to completely misunderstand the impact of the cloud service being down. They way Creative Cloud works right now is *the same* as Steam works, you use it to download and manage your software. You software is not running in the cloud, it's just a fancy pant download manager. The impact is NOTHING for users who have it installed. The only thing that's impacted is users who want to download photoshop or whatever. They do warn you: "Oh btw, you're not connected to cloud service, make sure to reconnect before the END OF AUGUST if you don't want your software to be disabled.

My users don't really care if their software is being installed through "Steam/Creative Cloud". As a matter of fact they are not allowed to mess with that anyway :). The real story is more how the licensing deals are changing, that's all. For the current studio I'm working at, we've found that *currently* the CC deal is way cheaper and anyway other options are going to disapear. It's not like we're stupid and we don't see what they're doing by trying trap us all with CC licences and THEN jack up the prices but there's not really any choice. Frankly they'd have to jack up prices to some pretty insane level before we'd have to call it quit, too much legacy software is riding on this.

Re:Why do people put up with this shit? (0)

Anonymous Coward | about 6 months ago | (#47010941)

The impact is NOTHING for users who have it installed.

The poster further down this page who said he can't run Photoshop to finish his project that was supposed to be done yesterday may disagree with you. And the one who can't read any ebooks from the library because they used Adobe DRM.

Presumably anyone whose software planned to revalidate today is SOL. Because DRM.

Re:Why do people put up with this shit? (1)

EXrider (756168) | about 6 months ago | (#47011241)

Yeah, we had the dumb luck of rolling out a test of the new system image with the CC Packager distro on it to two workstations last night. When the designers arrived this morning they realized that none of their Adobe software would work.

I'm glad that I was able to convince the department manager that having ALL of the designer's workstations updated with the new software without some testing would be a bad idea, they'd all be dead in the water waiting on restores from backup to finish.

Re:Why do people put up with this shit? (1)

CapOblivious2010 (1731402) | about 6 months ago | (#47013755)

Most people will never learn.

"A distributed system is a system where I can’t get my work done because a computer has failed that I’ve never even heard of."

- Leslie Lamport, 2006 (or earlier)

Adobe will lose in the long run (1)

Anonymous Coward | about 6 months ago | (#47009133)

What a joke. Some company will come along and replace them as leader in the Graphic Design software market mark my words. It happened to the makers of Quark Xpress and it will happen to Adobe with their shitty attitude and overpriced software.

Re:Adobe will lose in the long run (0)

Anonymous Coward | about 6 months ago | (#47009223)

Like they did to Corel? They are still around, but I doubt many even look at their products. Last I had was Corel Photopaint 9, but I do hope they moved into a better direction.

Re:Adobe will lose in the long run (0)

Anonymous Coward | about 6 months ago | (#47009653)

Hard to believe there are some people that still use Corel. I guess old habits die hard. Adobe has no incentive to be nice and produce good upgrades for the money when there is very little competition. This will present an opportunity to those with the money and the know-how to make a better product and service than Adobe and take their customers away. The only reason people are sticking with Adobe is there are no good alternatives to them at the moment. Gimp is no Photoshop. Gimp is ok for home users but for professionals it is lacking.

Re:Adobe will lose in the long run (0)

Anonymous Coward | about 6 months ago | (#47009813)

Only problem...does Adobe have patents on some of the features/technology used in Photoshop? It might not be as simple as coding up an open source knock-off unfortunately.

Re:Adobe will lose in the long run (0)

Anonymous Coward | about 6 months ago | (#47009943)

If that is the case then the Graphic Design community might be screwed. Pirating software will probably end up being the way to go for many if Adobe keeps up this fee based cloud crap.

Re:Adobe will lose in the long run (0)

Anonymous Coward | about 6 months ago | (#47010221)

Corel is very much alive and kicking, had a major release a few weeks ago (Coreldraw Graphic suite X7). Same is true for Quark actually.
Dont reduce Adobe to Photoshop , and yes Gimp is not there yet , nor is Inkscape or Scribus (although it s really getting there).
I have had the same discution again and again lately, there is just nothing i can do with Adobe products that i can do with Corel, My printer didnt see a difference, as i said in another comment i supply a industry standard PDF/X1a or X3 and my printer is happy (actually we did discuss it not long ago when he discovered i wasnt using Illustrator or Indesign, he was really surprised).
My work output is anything from logo to business card to posters (up to A0 size) and even books (but no catalogs, i have no expertise in those and couldnt say if my current workflow would work).

Stop believing the marketing machine about Photoshop or illustrator being Industry Standard, the only standard right now in print business is PDF.

Before Grabbing The Pitchforks (0)

Anonymous Coward | about 6 months ago | (#47009153)

The apps will continue to work for a certain number of days depending on what sort of subscription you have. I do the yearly subscription and the message said I had until August. They need to fix it sooner than that and the fact that this has happened yet again, shows they really need to fix something.

Also, how many people on here even use Photoshop (since the Gimp is free and all) or if you are using Photoshop have paid for it?

Yay for cloud! (0)

Anonymous Coward | about 6 months ago | (#47009161)

When will this cloud madness end?

It's The Exciting Cloud Future We All Must Love an (0)

Anonymous Coward | about 6 months ago | (#47009201)

Apparently Adobe Creative Suite (the rubbish offline-only, backwards-thinking, cloudless, land-based software) is no longer going to be updated:
http://arstechnica.com/information-technology/2013/05/adobes-creative-suite-is-dead-long-live-the-creative-cloud/

I guess this is our future people. Service disruption is the least of our concerns:
http://www.slrlounge.com/adobe-attacked-hackers-2-9-million-customers-compromised

Too much opensource, no support (-1)

Anonymous Coward | about 6 months ago | (#47009215)

I think it shows to prove they've put too much reliance on completely openstack/opensource on their cloud environment and forgotten the importance of vendor QA and support management of enterprise class applications.

it saved them money though. and the only people that matter are the share holders after all!

Re:Too much opensource, no support (1)

yacc143 (975862) | about 6 months ago | (#47010529)

Ever worked with commercial support?

While I know that negative experiences stick longer in memory, the best commercial support experience that I had was when the vendor just was slightly sluggish (as in taking months even acknowledging a bug report. Considering that the bug reporter was a really big customer.). Other cases where more like active sabotage (e.g. telling us that our replacement hardware will be delivered the day after tomorrow, surprise, surprise, one day before delivery the order disappeared from their tracking system). In other cases getting correct firmware updates worked only by knowing personally people at the vendor, while the official "premium" support claimed that the servers in our data centre cannot be there, because this model is not being yet delivered to customers.

So don't talk about "commercial" support, it's usually not worth the bother.

Cloud? (1)

some old guy (674482) | about 6 months ago | (#47009217)

teh lulz!

Adobe Photoshop Down (2)

stenvar (2789879) | about 6 months ago | (#47009249)

As of this writing, a sticky note on your local computer says "Windows is currently undergoing maintenance. The drive was infected by a virus you caught from an Adobe Photoshop plugin and needs to be wiped completely. We're trying to recover as much of your data as possible" Even though I've come to like some locally-hosted software, like TextEdit, I don't think I'd want tools for manipulating local media tied even loosely to the uptime of my local computer (or Windows), or endanger my Windows installation by installing anything other than completely minimal software on it.

(Of course, Adobe Create Cloud may still suck and make you dependent on complex local and remote software, but cloud services in general have been a big win, at least for me.)

Re:Adobe Photoshop Down (2)

Timothy Hartman (2905293) | about 6 months ago | (#47009453)

I don't see how it could possibly be a win for anyone unless they only use the product a couple months out of the year and end up paying less than perpetual licenses. They failed on their file storage for the better part of a year, forced their type syncing garbage into apps if you don't use it, give out useless junk like Behance that is of no use to people who aren't looking to pimp a portfolio, and have added zero useful features that merit paying every month for it.

The only audience I can think this is good for is students, freelancers, and unemployed seeking an audience to showcase their work who can't build a proper portfolio or interview well.

Re:Adobe Photoshop Down (0)

Anonymous Coward | about 6 months ago | (#47011281)

Except you can't pay for just a couple months, you pay by the year. They quote a monthly rate to make the price look lower, but you pay for a full year. Disclaimer: I quit following CC pricing strategies last fall, and they morph frequently, so I could be wrong. But I doubt it.

Re:Adobe Photoshop Down (1)

stenvar (2789879) | about 6 months ago | (#47014555)

As I was saying: Adobe Creative Suite online may well be garbage. However, for many people other cloud software solutions probably end up being more reliable than if they try to manage their own Windows machine.

Re:Adobe Photoshop Down (0)

Anonymous Coward | about 6 months ago | (#47009877)

Cloud services in general are a big win, but not in this case.

I watch a number of Youtubers that do video production professionally. Almost all of them mention at some point that they have external storage arrays. You can't beat that for dependability and volume. then your main editing rig shouldn't have more than a few day's work on it. If that goes down, you may have some trouble, but no more than a regular computer outage. If you're a creative professional, there's no excuse not to have multiple backups and an archive.

Your main workflow, on the other hand, shouldn't be constrained by your network. There's so many things that could wrong in that chain.
1. your computer
2. your router/LAN
3. your ISP
4. the internet (yeah, sometimes everything breaks)
5. Adobe's servers

as opposed to just (1) if you've purchased a static installation.

Re:Adobe Photoshop Down (1)

jvp (27996) | about 6 months ago | (#47012877)

Your main workflow, on the other hand, shouldn't be constrained by your network. There's so many things that could wrong in that chain.
1. your computer
2. your router/LAN
3. your ISP
4. the internet (yeah, sometimes everything breaks)
5. Adobe's servers

as opposed to just (1) if you've purchased a static installation.

And this is where some clarity is needed, I suspect. Again, as has been stated numerous times in this thread: the applications will continue working as long as they have already validated your subscription. For instance, I just fired Photoshop and Premiere up. Both popped open a dialog that said, basically, "Hey, we can't validate your subscription, but you can continue using the app until July 28, 2014. If we can't connect by then, your product will stop working."

There are a *FEW* folks that will run into problems authenticating and consequently not being able to use the product. Why their machines haven't authenticated in the past is beyond me. But the dialog is clear: I have almost 2.5 months! I suspect most people (other than those trying to do new installs... UGH!) are in the same boat.

Is it ideal? Oh hell no. Is there anything we can realistically do about it? Well, we can leave Adobe if that's our choice. But as has been pointed out elsewhere, their products really *are* the best out there. I know comparing FCPX and Premiere Pro is almost laughable (and I've done it on my new Mac Pro). As optimized as FCPX is for the new Macs, Premiere is *still* faster for what I do. No one else really has a Photoshop. Or a Lightroom if you don't need PShop's grunt.

Another solution: stick with the CS6 versions of the suite assuming you've already purchased them. The problem with that is: they're not being developed any more, and will *only* have major bug fixes done. What? Can't run them on the latest OS de'jour? Tough shitski. You're outta luck.

I'm not trying to defend the CC sub model because it sucks the big'n. But I *like* Adobe's software, so I'll continue p[l]aying along. If something better appears, I'll look into it.

Cloud Services are the FUTURE! (2)

argStyopa (232550) | about 6 months ago | (#47009263)

Hype/

Why isn't everyone migrating to the cloud? Cloud apps are fantastic! They enable collaboration! Everything's great! Join the Cloud or be a dinosaur!"
. /hype

Steam is about the only cloud service that is reasonably adequate, and that's because if a game isn't available, it's not that big a deal.

But for work-critical software? If you are "in the cloud" you're gambling with your livelihood.

Re:Cloud Services are the FUTURE! (5, Insightful)

ColdWetDog (752185) | about 6 months ago | (#47009407)

For all of you who take your cue from the Adobe marketing team, the moniker "Creative Cloud" is really a misnomer. Yes, the applications have to hit the authentication servers - every 90 days or so. The applications are run locally. The only thing that is 'cloudlike' is Adobe's 'Behance' service which is a store, a Dropbox wannabe and a typeface collection.

It's a dick move and one that benefits Adobe rather than Adobe's customers (amazing ...), but it's Not The End Of The World.

Re:Cloud Services are the FUTURE! (1)

SuricouRaven (1897204) | about 6 months ago | (#47009745)

I get the impression some PHB decided that The Cloud* was going to be the next big thing and demanded it be incorporated somehow.

*Sarcasm capitals.

Re:Cloud Services are the FUTURE! (1)

argStyopa (232550) | about 6 months ago | (#47010799)

"...it's Not The End Of The World."

Well, no, but it would suck pretty hard if you have to use Adobe products, their service is down, and you happen to be at a "software call home or no worky" point.

suffered a massive security breach? (0)

Anonymous Coward | about 6 months ago | (#47009303)

whenever some big corporate piece of shit has surprise mystery downtime it usually means they got owned hard and won't admit it while their pathetic h1bs scurry around trying to find out what happened.

for those who do not speak native Adobe (2)

nimbius (983462) | about 6 months ago | (#47009325)

Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience.

"Creative Moneytrain is, as are all your documents and immediately concerning projects, dead in the water for what you may as well assume is indefinitely. Check back now, or later, or whenever and it might be randomly back up. Thank you for patiently accepting the fact that we as a corporation to which you have gladly provided 4.4 billion dollars in revenue do not now, nor have we ever cared about what it is that concerns you regarding our products or services. please piddle around angrily in Gimp until your overwhelming frustration and lack of attention span sends you galloping back to our cold teat."

SAAS Fail you loose your stuff (1)

Virtucon (127420) | about 6 months ago | (#47009381)

Is it me or is Adobe really taking a dump in terms of product and reliability?

Re:SAAS Fail you loose your stuff (1)

ColdWetDog (752185) | about 6 months ago | (#47009443)

It is you. Turn the damn fan on!

Re:SAAS Fail you loose your stuff (0)

Anonymous Coward | about 6 months ago | (#47010811)

Is it me or is Adobe really taking a dump in terms of product and reliability?

Reliability? Adobe? You're kidding, right?

Premiere was the software that taught me to hit CTRL+S after every change so I didn't lose much when it crashed, and 'Save As' every hour to a new file, so, when it corrupted my project, I still had a fairly recent version to go back to.

working for me 5/15/14 11:36 AM EST (0)

Anonymous Coward | about 6 months ago | (#47009413)

the desktop apps are working for me... no problems... I mean the website is down, yes, but the applications that are loaded on your machine work fine... and I can certainly access the creative cloud app that lets you install new ones... and as far as I know the sync stuff seems to be up too.. I don't use the fonts sync, but the file sync certainly is working for me...

Worst Case Scenario = War (2)

BoRegardless (721219) | about 6 months ago | (#47009423)

What happens when the intercontinental Internet goes down because of War or other cataclysmic event?

The history of both the Earth and mankind says these events will happen.

At that point, how do companies and countries continue functioning "when the cable gets cut?"

Re:Worst Case Scenario = War (4, Funny)

Timothy Hartman (2905293) | about 6 months ago | (#47009513)

That's the kind of thing that keeps me up at night. In the event of a catastrophic event that could upset the lives of millions where will my InDesign layouts. When I rise from my bunker I'm going to still have trusty CS6 and those Creative Cloud subscribers are going to starve.

Re:Worst Case Scenario = War (2)

opusbuddy (164089) | about 6 months ago | (#47010643)

That's the kind of thing that keeps me up at night. In the event of a catastrophic event that could upset the lives of millions where will my InDesign layouts. When I rise from my bunker I'm going to still have trusty CS6 and those Creative Cloud subscribers are going to starve.

Ever since I had to upgrade from OS/X 10.6, CS6 has become increasingly unstable. Under Lion and Mountain Lion it now crashes daily and Adobe has stopped putting out updates except for ACR, for which it seems like every time they put out a new version to support more cameras, they go and change the UI yet again on me. I have yet to find a good mix of OPENGL and font settings that make it at all behave. Fortunately, I have a rock solid fallback--Photoshop 7 (which ran GREAT under Windoze XP, and hasn't suffered too badly under 7).

Re:Worst Case Scenario = War (1)

NotInHere (3654617) | about 6 months ago | (#47012527)

What happens when the intercontinental Internet goes down because of War or other cataclysmic event?

I think this dependence can serve as good chilling effect for the governments not to declare War. You know, the EU was construced with the thought that the economical interlock between the countries should make an inner-european war as hard as possible. You can even see internationalisation as a peacemaker. If a country has outsourced its sewing industry, it won't be abled to prouce clothing for its soilders in a war between those countries.

Enough with the F*ckin Beta thing already!!!!! (0)

Anonymous Coward | about 6 months ago | (#47009429)

Subject says it all!!!!!!

and this is one of the reason i jumped ship (0)

Anonymous Coward | about 6 months ago | (#47009499)

When Adobe revealed CC i took the time to think about what it would imply. Then when it was released i tested it (i was still on CS4 at the time)
I wasnt convinced and the price wasnt to my liking (yes some people do buy Adobe products.....) so i surveyed the market to see what could replace them for my need (raster editing, vector editing and page layout so basically photoshop, illustrator and indesign).
I m now a satisfied Corel customer (seriously GIMP got a crappy interface, Inkscape is just not there yet, only Scribus was kinda cutting it), my printer didnt even see a difference, a PDF is a PDF (well PDF/X1a are anyway) and actually some operations are easier now , other are the same and a few are more difficult, but i can do everything that i previously could. And i freaking own the licence to X7 so even if Corel goes belly up i can use my software, i can also use it when the net is down (which happens from time to time, price to pay for living away from the city), and i can upgrade when i need to and not because they decided i should.
I m not the only one, saying that Adobe is Industry Standard is just Marketing BS nothing more, if anything the software i now use is actually better in some places.

Re:and this is one of the reason i jumped ship (1)

opusbuddy (164089) | about 6 months ago | (#47010699)

I've been slowly migrating to OnOne Perfect Suite (although there are some things in Photoshop that I actually still need and use). It's tough, though, when you've spent the last 15-16 years training your hands to fly through Photoshop to learn new tricks... tough on us old dogs, you know.

no library e-books while authentication servers ar (2)

iamscottevil (714259) | about 6 months ago | (#47009585)

I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't read any e-books. Another disappointment courtesy DRM.

library e-books fail to work while adobe is down (5, Informative)

iamscottevil (714259) | about 6 months ago | (#47009603)

I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't get any e-books. And it's been more than a day without any explanation. Another disappointment courtesy DRM.

Re:library e-books fail to work while adobe is dow (-1, Offtopic)

DogDude (805747) | about 6 months ago | (#47010011)

I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't get any e-books. And it's been more than a day without any explanation. Another disappointment courtesy DRM.

That's interesting. I wouldn't know because the books I get from my library are made from *paper* and don't ever have "downtime".

Re:library e-books fail to work while adobe is dow (1)

NotInHere (3654617) | about 6 months ago | (#47012547)

Good to know for me as a firefox user. One day there will perhaps be another downtime, and I won't be abled to watch DRMed movies.

WoW! (4, Funny)

jeff13 (255285) | about 6 months ago | (#47009649)

Damn you Blizzard! I pay a subscription, you're down again and... oh wait. nm

Shouldn't even need a cloud (1)

Anonymous Coward | about 6 months ago | (#47009687)

You shouldn't need a cloud to be creative. I don't want to buy a subcscription, I want to own the software so I can upgrade when I want, not when Adobe pushes an update.

I didn't even notice. (2)

SocialEngineer (673690) | about 6 months ago | (#47009711)

I work as a graphic and web designer, and I live in Photoshop and Illustrator. We don't utilize Typekit, or the cloud storage, so it didn't really affect us here at the office.

As long as I can still do my job, I'm fine. I'm not a HUGE fan of CC's monthly sub, but the cost/benefit ratio can be insanely beneficial if you HAVE the money for the monthly fee. Now, for my freelance work? Forget it. I'm still using CS2 at home, and don't see it changing right now unless I come into a huge chunk of change.

Re:I didn't even notice. (1)

Rinikusu (28164) | about 6 months ago | (#47011117)

Yeah, the student cloud rates are completely worth it for me, but if they finally cancel that for me, well, not sure what I'll do as of yet.

If you're dumb enough to trust "the cloud" (0)

gestalt_n_pepper (991155) | about 6 months ago | (#47009775)

And you had production work to get out *today* then you just paid your stupidity tax. Start looking at Gimp or Corel Draw. You may not like them, but they're there when the "cloud" disappears or the internet is down.

Hey Hey, Get Off of My Cloud (1)

Anonymous Coward | about 6 months ago | (#47009785)

Photoshop 5?
AE 3?

nothin like workin hardware and serial numbers to meet deadlines

"Let the Sun Shine in." - Age of Aquarius/Hey The Sunshine

Adobe Photoshop CC (0)

Anonymous Coward | about 6 months ago | (#47009833)

I have an annual CC subscription and I am not able to open up Photoshop. It says to validate my subscription. So having an annual subscription does not work. If you are able to continue to use Photoshop and other programs, you are one of the lucky ones. I had a deadline last night at 7pm PST and I did not meet that deadline. I told my client to wait until this morning but CC is still down. So much for you can work offline. I called Adobe Customer Service and they told me to disconnect from the Internet to fix the problem. That did not work. They said they cannot help me because they were not able to log in and check on anyone's account. So, so disappointed.

Should have used node.js! (0)

Anonymous Coward | about 6 months ago | (#47009963)

This wouldn't be a problem if they used node.js. Node is non-blocking so it never goes offline. And it's javascript so it's fast and has monads and stuff.

I don't like the cloud. (0)

Anonymous Coward | about 6 months ago | (#47009971)

and so I run lubuntu on my chromeook. If it's 0300, and my 'book is on the home network, it backs up to desktop box. one o' these days, I'll get a modern tape drive and make monthly complete backups to be stored offsite. (oblig xkcd #1200)

This is why CS 6 will hang around forever (4, Interesting)

sandbagger (654585) | about 6 months ago | (#47010207)

Creative Suite 6 will become Adobe's XP. Solid enough that no-one ever really needs to upgrade and expose themselves to cloud evaporations.

Re:This is why CS 6 will hang around forever (1)

lothos (10657) | about 6 months ago | (#47012383)

Fully agreed, I just upgraded to CS6 and I'm not planning on moving.

Same thing happened last year on the same day (1)

neilo_1701D (2765337) | about 6 months ago | (#47010251)

Wonderful comment in the Softpedia comments, linking to this:

http://www.theregister.co.uk/2... [theregister.co.uk]

Oops.

Boycott Adobe (0)

Anonymous Coward | about 6 months ago | (#47010267)

'Creative Cloud' is a callous attempt to grab your wallet by Adobe. It's neither creative nor cloud for Adobe customers. It is creative financing for them and a chokepoint for licensing. Adobe should be boycotted out of existence for its hubris.

Why I own a NAS (0)

Anonymous Coward | about 6 months ago | (#47010685)

About 6 months ago I bought a NAS (no, not NSA, but NAS). I had a 500GB drive laying around from a warranty return. It can store two, but I am only using one plus a 16GB usb memory stick plugged into the back. I run an archive once a week. Its saved me once already (yet another hard disk failure). It isn't down; its up whenever I want it to be up. It only automatically comes on on the days I specify, but I can manually turn it on any time I like. I never have to read "service is temporarily down" because someone pulled the plug on a server. Because its on a local LAN, I never have to worry about remote security (and its darn hard to break into a class C subnet, although I do scans with netstat, nmap and wireshark).

Silly me... (0)

Anonymous Coward | about 6 months ago | (#47010711)

I planned an office-wide rollout of CC apps to begin last night -- complete with a nocturnal schedule shift to get it done off-hours. Adobe's the @#$%^ here, but I'm the one looking like an idiot. I would absolutely LOVE it if there were alternative products that my users would use, but since we need "the best tools", Adobe's our only choice. $17k worth of software we can't use..

yay cloud...!

The dark cloud (1)

Animats (122034) | about 6 months ago | (#47010979)

We need to change the image of "the cloud". Here's the new meme:

The cloud is a cold, dark place. Danger and evil lurk in the cloud, waiting for a chance to strike. You won't see it until it's too late.

The cloud offers temptation. Surrendering to that temptation has a high price. Someday soon you will pay.

Know the cloud. Fear the cloud. Watch your back.

Well, golly! (1)

azav (469988) | about 6 months ago | (#47011075)

It sure looks like the so called "Creative Cloud" got bumped to the Internet's slow lane!

Either that, or it's trying to impersonate Valve's servers for TF2.

This shit's been going off-line weekly for a while (2)

pecosdave (536896) | about 6 months ago | (#47011207)

I support a bunch of creative types on Macs mostly for a living, as a sys-admin, IT-know it and do-it-all. This shits been going down several times a week for the past couple of months. Usually no more than fifteen minutes to an hour at a time, but it's really easy to miss most of the time. Unless you're actively setting up new systems or inviting new users to teams your shit just keeps working and you don't notice. To say the least it's made me look like a fool more than once.

Can't login? Well do the little password reset thing. What? It says your user and password aren't right? Let me verify I've got you setup right.

Uhmm, I can't login either. I'm sure it's the right password.

Hey, can you login over there?

-- I don't like being made to look like a fool. The fact these bozo's have been doing it a couple of times a week recently is annoying.

What's even worse is I'm a Linux guy. I prefer using the Gimp and other FOSS stuff over what I'm supporting anyways.

Re:This shit's been going off-line weekly for a wh (0)

Anonymous Coward | about 6 months ago | (#47021263)

"I prefer using the Gimp and other FOSS stuff over what I'm supporting anyways."

You remind me of the guy who shows up at The Home Depot in his Yugo to pick up half a dozen sheets of 4x8x3/4 plywood and a pallet of wood mulch. The job calls for a pickup truck, but he'd rather just drive his Yugo, 'cause it's what he's used to, and does "everything he needs".

If you're using GIMP, you don't know shit about image manipulation.

Re:This shit's been going off-line weekly for a wh (1)

pecosdave (536896) | about 6 months ago | (#47043055)

You sound like a standard-issue Apple user. Not the technical types, or people who happen to use Apple, but the kind who makes sure their phone case has a hole in it so the logo shows.

Can't login (0)

Anonymous Coward | about 6 months ago | (#47011425)

Lets not forget websites like Behance where you can't log in so if you want to add new projects or update your portfolio, you are screwed. This is an exceptionally long downtime in this day and age and is making me think twice about this whole cloud thing and Adobe.

and SAAS is good why? (1)

epyT-R (613989) | about 6 months ago | (#47011835)

When will the bean counters realize that the money saved up front on administrative overhead is lost during the first downtime? There are benefits to having the technical staff on your side of the router and binaries that don't have needless "did your mom say it's ok" dependencies.

Not good! (0)

Anonymous Coward | about 6 months ago | (#47011869)

Photoshop, Indesign are working however, I can't get MUSE to work. Keeps asking for sign in stuff. I run a magazine and need to update my site asap! This is not good.

How long must we suffer? (0)

Anonymous Coward | about 6 months ago | (#47013793)

Have they mentioned how long it will take to resolve? Any message from Adobe's engineers?

Re:How long must we suffer? (1)

jvp (27996) | about 6 months ago | (#47014371)

Looks like it's back up and running. I can sign into the CC application as well as their various web properties.

Cloud having rough week... (1)

aaarrrgggh (9205) | about 6 months ago | (#47015155)

Maybe it is the heat, but it hasn't been a good week for clouds. Fire took out my cloud when an XO circuit killed my hosted DNS and subsequently my hosted website and "cloud" email. Different fire somehow took out one of our supplier's SIP trunks leaving them without phones.

Oh well... still have two 9's for the past 12 months...

Only could be worse ... (1)

garry_g (106621) | about 6 months ago | (#47015929)

... if Adobe had started following the suite of App-Developers in the mobile arena ... requiring in-app purchases to use features ... ;)

Ultimately, customers are at fault - they shouldn't have renewed any services with Adobe that require the online connection ... but companies will keep on abusing customers as long as they keep buying their products ...

Failure (0)

Anonymous Coward | about 6 months ago | (#47016479)

It's like the bad old days, where your computer was just a terminal used to connect to the real computer where all the work was done. It's nothing short of stupid and backwards, but of course it's easy to trick people into paying for this.

I Wasn't Entitle-d (1)

ClockEndGooner (1323377) | about 6 months ago | (#47019507)

For a company of Adobe's size, technical resources and experience, and for their tremendous investment in the cloud, I was quite surprised that they didn't have any failover capability with their Web services, and that it took as long as it did to analyze and correct the problem, er, "maintenance issue". During this time, I wasn't able to download my monthly eBooks from Entitle [entitlebooks.com] , as their catalog of titles are all protected with Adobe's DRM and their eBook Reader applications connect directly to Adobe for authentication.

Granted, not being able to access some recreational reading material was no great loss or inconvenience, but for those whose independent businesses and livelihoods depend on a robust, well maintained and well managed and set of high availability of Web services, it must have been excruciating. But this also makes me wonder that for other online vendors that are so dependent on Web Services, how well are contracted service levels and availabilities thought out by both businesses, how would Adobe price out these services, and do they have any type of services protection or insurance for loss of business and to reimburse other vendors?
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