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Netflix Reduces Physical-Disc Processing, Keeps Prices the Same

timothy posted about 3 months ago | from the rising-overhead dept.

Movies 354

Nom du Keyboard writes: After seeing a drop in my DVD service from Netflix I got a customer service representative tonight to confirm that Netflix has ceased processing DVD returns on Saturdays nationwide. And that they did this without notifying their customers, or reducing prices to compensate for the reduced service. Given that the DVD selection still far outstrips their streaming selection, this may be news to others like myself who don't find streaming an adequate replacement for plastic discs. My experience up until recently, unlike Netflix's promise of a 1-3 day turnaround at their end which gives them lots of wiggle room to degrade service even further, had been of mailing in a DVD on day one, having them receive it and mail out my next selection on day two, and receiving it on day three. Now with them only working 5 days and many U.S. Post Office holidays, they're still getting the same money for significantly less. The Netflix shipping FAQ confirms the change, and a spokesperson said, "Saturdays have been low volume ship days for us."

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Time will tell (4, Insightful)

Mr D from 63 (3395377) | about 3 months ago | (#47508079)

Time will tell, if customers really care.

call them (5, Insightful)

goombah99 (560566) | about 3 months ago | (#47508159)

netflix listened to customer feedback when they tried to spin off their disc rentals to another company. so call them and give them feedback. they are easy to reach by phone. if you dont complain to them please dont whine on slashdot

Re:call them (1)

StratiKat 虎 (3754083) | about 3 months ago | (#47508299)

+1 Although there's always that little niggling feeling in the back of your mind that makes you feel that they don't even care about feedback anyway starting you down the dark path of doubt. Once you start down the dark path, forever will it dominate your destiny.

Re:call them (3, Insightful)

sribe (304414) | about 3 months ago | (#47508349)

netflix listened to customer feedback when they tried to spin off their disc rentals to another company. so call them and give them feedback. they are easy to reach by phone. if you dont complain to them please dont whine on slashdot

The difference here is that very very few people will care. We're talking about mailing in a DVD on Friday, and getting the next on Tuesday instead of Monday.

Most of us have jobs and lives during the week. Most DVD watching is concentrated to Fri/Sat/Sun.

Re:Time will tell (2, Interesting)

bobbied (2522392) | about 3 months ago | (#47508179)

I'm a customer... I don't care.. I'm getting ready to stop the mail side of my subscription anyway.

Re:Time will tell (3, Funny)

Jaysyn (203771) | about 3 months ago | (#47508213)

I had forgotten NetFlix still mailed DVDs.

Re:Time will tell (1)

Anonymous Coward | about 3 months ago | (#47508545)

Congratulations?

Re:Time will tell (2)

CauseBy (3029989) | about 3 months ago | (#47508263)

Of course. For anyone who watches even a medium amount of TV shows, Netflix is probably a pretty good deal. For me, I watch a very small amount and the value stopped being "worth it" a couple years ago when their streaming selection dried up. Forget any major Hollywood movies, I couldn't even get my favorite genre of documentaries anymore. My family at that time switched back from streaming to DVDs, and then the DVD selection got a little thin too. Items I'd put on my Queue were removed without warning and I couldn't find the titles in the library anymore. It seemed to me like the trend line was going to zero content, and even if it never got to zero it was already too low for me.

What is an hour of TV "worth" to me? Probably ten or twenty cents. I could justify double that, or even triple, but I wasn't even watching that much. I dropped Netflix. Since then the headlines have been pretty negative.

The only TV I'm very interested in is Daily Show, Colbert Report, NFL football, and the local news. Now Colbert is going away, I can watch Daily online, and we bought an antenna for football. I don't watch the news, it's too much hassle.

Netflix isn't expensive in absolute terms. Pay for it if it's worth the money to you. If not, don't pay.

Re:Time will tell (5, Insightful)

aaron4801 (3007881) | about 3 months ago | (#47508481)

I see so much bitching over Netflix' lack of selection/declining service/raising prices, that it makes me wonder who is forcing all these people to be a subscriber? Don't like it, don't pay for it. 99% of Netflix' problems are due to the licensing fees by the movie studios. Don't blame the messenger.

jews gonna jew (-1)

Anonymous Coward | about 3 months ago | (#47508093)

what u gonna do about it?

Alternate view (5, Insightful)

NewWorldDan (899800) | about 3 months ago | (#47508101)

Alternately, you could claim that they cut Saturday processing instead of raising prices. I'm hardly outraged about this.

Re:Alternate view (0)

Anonymous Coward | about 3 months ago | (#47508135)

There's no inflation as long as you can substitute a 3 oz hamburger patty for a 4 oz filet mignon instead of raising prices.

Re:Alternate view (-1)

CauseBy (3029989) | about 3 months ago | (#47508279)

You could say that if we lived in an inflationary economy. Since we don't, that explanation doesn't hold water.

Re:Alternate view (1)

Anonymous Coward | about 3 months ago | (#47508373)

What the fuck are you talking about? We have inflation every single year, I think there's only been a couple years out of the last several decades where there was modest deflation. It's that way by design, the Federal Reserve prints enough money to ensure that there's never any risk of short term deflation.

In other words, any money that isn't spent or invested in stocks is getting less and less valuable every day.

Re:Alternate view (0)

Anonymous Coward | about 3 months ago | (#47508383)

Who cares whether or not the economy as a whole is inflationary? Copyright holders and ISPs are putting the bite on Netflix more and more.

Re:Alternate view (3, Informative)

Mr D from 63 (3395377) | about 3 months ago | (#47508389)

You could say that if we lived in an inflationary economy. Since we don't, that explanation doesn't hold water.

You could say that if there were no inflation, but since there is, that response doesn't hold water.

On top of that, they got those fast lane fees to cover.

Re:Alternate view (4, Insightful)

Sarten-X (1102295) | about 3 months ago | (#47508315)

This is Slashdot. We'll take any excuse we can to get outraged.

Re:Alternate view (5, Funny)

H0p313ss (811249) | about 3 months ago | (#47508387)

This is Slashdot. We'll take any excuse we can to get outraged.

I am highly offended by your outrageous comment!

Re:Alternate view (1)

31415926535897 (702314) | about 3 months ago | (#47508539)

I just saw over the wire that they announced a $1/month subscription increase. It was discussed during their earning conference call last night, so it looks like they're cutting service and raising prices.

Re:Alternate view (2)

CrankyFool (680025) | about 3 months ago | (#47508657)

Netflix raised prices back in May; existing customers are grandfathered in for a while (when prices went up in Ireland, customers were grandfathered for two years). More at http://www.buzzfeed.com/matthe... [buzzfeed.com]

Given that this was done in Q2, and the earnings call was about Q2, I believe Reed was talking about that particular raise (which, again, happened two months ago), not a new raise. There's no new raise.

(I work at Netflix, but I just play with computers).

Re:Alternate view (1)

Warhawke (1312723) | about 3 months ago | (#47508595)

That makes absolutely no sense whatsoever. Do you work for Comcast, by chance? Do you know how many evil corporations would kill to have customers like you? "Sure, they may have killed a significant chunk of their service that they already provided at a certain price threshold, but at least their prices didn't go up!" It's not bad customer service, it's just "not raising the price!"

slashdot worthy? (1)

Anonymous Coward | about 3 months ago | (#47508103)

So slashdot has officially just become a general complaint department then?

While I'd also probably be pissed at this, I'd also have to check the agreement and there I'd more than likely find NO GUARANTEE of the turnaround times this fellow is complaining about.

Re:slashdot worthy? (1)

ruir (2709173) | about 3 months ago | (#47508183)

Better yet, I would prefer to have a ticking box to not see complaint and rant articles than blocking out advertisement...adblock works wonder for the later, but not the former, which is far more annoying.

Newbies (1)

sjbe (173966) | about 3 months ago | (#47508217)

So slashdot has officially just become a general complaint department then?

You must be new here...

Re:slashdot worthy? (0)

Anonymous Coward | about 3 months ago | (#47508313)

I'd also have to check the agreement ....

Um, you mean those Terms and Conditions that every service has where there is always a clause that states "we reserve the right to change these terms at any time"?

Personally, I think every business that has that clause is unethical.

And with everyone having their terms loaded with hyperlinks to other legal documents that have their own hyperlinks to legal sub documents, these people are burying their customers with a burden that a normal person cannot handle.

Here's what I do: if it is more than a page, I either just close it and walk away, or in the case of NetFlix, cancel my account. Or in he case of Apple - fuckers, I already bought the fucking thing (Mini) and THEN they change shit - ALL the time?! Well fuck them. I IGNORE their terms and they can fucking TRY to sue me - and it will be wonderful to have a PUBLIC RECORD of their assholishness!

Easy.

Treat me right, I am your customer and I will follow your idiotic terms.

Make me work with all those legal docs, then well, I really do not need you.

See?

You know, businesses are getting more and more abusive and obnoxious towards us consumers and they just have bullshit excuses.

I doubt most people care (5, Interesting)

93 Escort Wagon (326346) | about 3 months ago | (#47508113)

Most of the Netflix subscribers I know (including myself) are paying that monthly fee mainly for the privilege of having that red mailer sit on the shelf next to the TV and gather dust.

In any case, I doubt the typical Netflix subscriber will think this change impacts them in any significant way.

Re:I doubt most people care (0)

Anonymous Coward | about 3 months ago | (#47508187)

I get one, or at most two, movies from Netflix every month. It's really not a good deal for me. One of these days I'm going to drop it entirely. I don't have any problem with the service (with or without Saturday turnaround), I just don't watch enough movies to justify it.

Re:I doubt most people care (3, Insightful)

CauseBy (3029989) | about 3 months ago | (#47508293)

It's weird that you haven't dropped it yet, if you've already come to that conclusion. It sounds like you are like me -- a person who doesn't watch enough TV to justify even the relatively low cost of Netflix. You may also find that, like me, you don't miss it when it's gone.

For anyone who loves TV and watches a bunch of it, Netflix is probably still a pretty good value, with or without Saturday processing.

Re:I doubt most people care (4, Insightful)

praxis (19962) | about 3 months ago | (#47508323)

I get one, or at most two, movies from Netflix every month. It's really not a good deal for me. One of these days I'm going to drop it entirely. I don't have any problem with the service (with or without Saturday turnaround), I just don't watch enough movies to justify it.

It's $8 a month for those two movies. That's $4 a movie. How much did blockbuster charge? How much more time was it to go to blockbuster and back home? It seems we keep wanting more and more for our dollar. Most of the time we get it, but then later when we fall a little short of more and more we're annoyed. Goes to show that you give someone a much better value and they adapt and take it for granted, then reduce their value by a little bit and it's the sky falling. (That last comment was more about the OP, not you specifically--it was your invocation of 2 movies a month being a bad deal that got me to comment in the first place.)

Re:I doubt most people care (1)

jandrese (485) | about 3 months ago | (#47508365)

I have a 2 disk at a time plan with Netflix. I have my own queue and my wife has one. I run through about a disk a week, sometimes two. My wife has had the same disk for a couple of months now. It really depends what movie you have. If I get some light comedy I'll pop it in whenever and return it in a day or two. If I get some Kurosawa film I need to hunker down and pay attention so it can sit for several days before I watch it. It's a lot more commitment.

There is no way I'm going to drop the DVD plan unless it goes totally to crap. Selection wise there is just no comparison. For me the streaming is a sideshow until there is some sort of compulsory licensing system for video like we have for music. The current law gives too much power to rightsholders to ever have a good streaming service. It's a fundamental problem with the way the laws are set up.

Terrible streaming movie list (1)

Anonymous Coward | about 3 months ago | (#47508119)

The streaming service from Netflix has at terrible list of movies. Ok for TV and their series.

There aren't enough movies worth watching anyway I suppose...

Re:Terrible streaming movie list (1)

praxis (19962) | about 3 months ago | (#47508337)

There were probably 20-30 movies at this year's Seattle International Film Festival I could see myself watching over the year. Trouble is, they're not available at Netflix, or Hulu. There's plenty out there worth watching but most media companies cater to the lowest-common-denominator customer.

Re:Terrible streaming movie list (0)

Anonymous Coward | about 3 months ago | (#47508675)

There were probably 20-30 movies at this year's Seattle International Film Festival I could see myself watching over the year. Trouble is, they're not available at Netflix, or Hulu. There's plenty out there worth watching but most media companies cater to the lowest-common-denominator customer.

Did you check Pirate Bay? Their prices are better too.

Why do you want pieces of plastic (-1, Offtopic)

Lumpio- (986581) | about 3 months ago | (#47508125)

For something that is after all, only data? Why would anybody want to wait for a day or two for a piece of plastic when they can access the data instantly online?

Re:Why do you want pieces of plastic (2)

Jeremi (14640) | about 3 months ago | (#47508157)

Why would anybody want to wait for a day or two for a piece of plastic when they can access the data instantly online?

Nobody would, except perhaps for those with inadequate Internet bandwidth.

However, for a large number of movies you can't currently "access the data instantly online" (at least, not via Netflix). Netflix's primary focus should be on getting their streaming catalog to match their DVD catalog.

Re:Why do you want pieces of plastic (-1, Troll)

Lumpio- (986581) | about 3 months ago | (#47508173)

I wouldn't live in a place with inadequate bandwidth for a simple video stream. I also wouldn't use a service that does not provide a library at least on par with The Pirate Bay.

Re:Why do you want pieces of plastic (1)

Flavianoep (1404029) | about 3 months ago | (#47508235)

I wouldn't live in a place with inadequate bandwidth for a simple video stream.

Easier said than done.

First World Problems (5, Insightful)

sjbe (173966) | about 3 months ago | (#47508329)

I wouldn't live in a place with inadequate bandwidth for a simple video stream.

I think that is the very definition of a First World Problem.

First world problems, second-rate service (1)

phorm (591458) | about 3 months ago | (#47508573)

The sad part being that many non first-world countries still have better internet service than our so-called first-world countries...

Re:First World Problems (3, Insightful)

Triklyn (2455072) | about 3 months ago | (#47508651)

this entire story is the very definition of a first world problem.

"the service that i pay for that sends movies to me through the mail for less than the cost of a movie per month... is slightly slower. My outrage is palpable at this slight."

Re:Why do you want pieces of plastic (1)

Sarten-X (1102295) | about 3 months ago | (#47508439)

I wouldn't live in a place with inadequate bandwidth for a simple video stream.

Wow. You're quite picky.

I live in one of the nicest neighborhoods in my city, with good neighbors, great schools, and near one of the best fine arts districts in the world. My house is a three-story colonial, with a finished basement, which costs me around $900/month.

Now, the house is old enough that the phone company's disconnect is in the middle of that finished basement, so replacing the wiring to support a faster connection isn't really an option, there's no cable service on the little side street, and the state forest next to me interferes with satellite service.

I guess I should just give up my otherwise-perfect home and move, because I can't get that all-important bandwidth.

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508609)

I would probably do whatever needed to be done to get to that disconnect. Unless it's under a handcrafted glass mosaic or something the price is probably reasonable considering how much time I would spend in that basement on the internet.

Re:Why do you want pieces of plastic (2)

honestmonkey (819408) | about 3 months ago | (#47508477)

Unless the movie you wanted wasn't available on the streaming service, ONLY on a physical disc. Yes, there are movies out there like that ("Tim's Vermeer" being one that I know of). Besides, if I'm not in a huge hurry to watch something, with a disk I can get extras easily, and not worry about





buffering...

Re:Why do you want pieces of plastic (1)

Le Marteau (206396) | about 3 months ago | (#47508479)

> Netflix's primary focus should be on getting their streaming catalog to match their DVD catalog.

In which case the streaming service would cost at least $50/month.

People expect FAR too much from what is an $8/month streaming service. The DVD service is cheap because you can only get a handful of DVDs at a time, but with streaming, you could watch 24/7... 12 movies a day, 360 movies a month.

The way to look at Netflix streaming is, as if it were a channel, not an archive. With a channel, you look at the channel, and decide if you want to watch what the channel is offering. If you take Netflix streaming to be some kind of archive, you'll end up trying to search for random movies which will leave you a raging mess, as is seen so often when discussing the service.

Re:Why do you want pieces of plastic (4, Insightful)

Dins (2538550) | about 3 months ago | (#47508163)

Problem is you can't get all of their stuff streamed. Some of their titles are DVD only. Stupid, I know.

Re:Why do you want pieces of plastic (2, Insightful)

Anonymous Coward | about 3 months ago | (#47508197)

Of course the reason you can't get some of the stuff on streaming is the idiotic licensing practices of the copyright holders. They say "no streaming" so Netflix has to do those ancient plastic discs.

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508167)

Because much of the data on that piece of plastic is NOT available online.

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508199)

Which was spelled out pretty clearly in TFS. I would say our friend Lumpio- has reading comprehension issues.

Re:Why do you want pieces of plastic (1)

bad-badtz-maru (119524) | about 3 months ago | (#47508177)

You do understand that the number of titles currently available via (legal) streaming is far, far less than the number of titles available via shipped plastic?

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508229)

For something that is after all, only data? Why would anybody want to wait for a day or two for a piece of plastic when they can access the data instantly online?

Quite honestly? Because movies and/or TV shows aren't a high priority of an item in my life (or worth the extra cost to me) to get it right this very second. I can wait a day. Plus, getting the physical media opens up other .... options.

Streaming Sucks (0)

Anonymous Coward | about 3 months ago | (#47508271)

Streaming Sucks and streaming content is so limited.
It's a waste of bandwidth.
And, Yes. I do have great internet connection.

Re:Why do you want pieces of plastic (1)

theskipper (461997) | about 3 months ago | (#47508295)

You mean because of the torrent option? Can't speak for others but personally I don't fall into the hyperactive content consumer category. With a little priming of the queue, it's easy to plan to ahead and just get the disk instead of messing with a seedbox or other vpn option. And if I mess up and don't get a disk for Friday night, there always seems to be something worth watching via streaming for an hour or two.

So for less than $20 a month including the streaming option it's a pretty good deal for access just about every movie or series out there. Especially for cord cutters (raises hand).

Because... (4, Informative)

sjbe (173966) | about 3 months ago | (#47508317)

For something that is after all, only data? Why would anybody want to wait for a day or two for a piece of plastic when they can access the data instantly online?

Because some things aren't available online (legally).
Because you don't have enough bandwidth to get it online.
Because you lack the equipment to stream movies to your TV
Because some DVDs have features not available to streaming versions.
Because you may not have an internet connection at point of viewing
Because Netflix's streaming catalog has more holes than shotgunned swiss cheese.

They may not apply to you but there are reasons why someone might prefer a DVD in some cases.

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508351)

Why would anybody want to wait for a day or two for a piece of plastic when they can access the data instantly online?

Because legally, the piece of plastic can be shipped all over the country without the copyright holder's permission. To stream the content, you need to get permission and pay.

The only reason Netflix exists is because copyright holders can't prevent someone from reselling or leasing or lending a DVD they purchased. The business never would have survived otherwise.

Re:Why do you want pieces of plastic (0)

Anonymous Coward | about 3 months ago | (#47508353)

O i dont know maybe because some of us live where the fastest download speed you can get is 90k a sec.
Try streaming a hd movie on that!!!!!!

Re:Why do you want pieces of plastic (1)

boristdog (133725) | about 3 months ago | (#47508495)

Yeah, screw all those farmers and ranchers and small town folks! They only provide all our food and stuff, why do they need movies?

News flash: Internet speeds more than a few miles from urban development usually suck donkey balls.

For f-sake (0)

Anonymous Coward | about 3 months ago | (#47508129)

It seems like they are still operating within the agreed terms. Quit complaining.

Two words (1)

jamesdood (468240) | about 3 months ago | (#47508131)

Red box

Re:Two words (2)

GameMaster (148118) | about 3 months ago | (#47508345)

Actually, as the proper name they chose for their company it's only one word.

Re:Two words (1)

jandrese (485) | about 3 months ago | (#47508385)

But the whole point of Netflix is to get good selection. Redbox has the Blockbuster problem: Halfway decent recent release selection, but absolutely abysmal older and obscure movie selection.

Oh noes, they yanked your chain (0)

Anonymous Coward | about 3 months ago | (#47508141)

We should all cancel our subscriptions and switch to the competition! *raises fist*

Re:Oh noes, they yanked your chain (1)

praxis (19962) | about 3 months ago | (#47508449)

For mail-delivered DVDs that would be greencine.com, which has a much larger selection (or did back when I watched a lot of films).

Post Office (0)

Anonymous Coward | about 3 months ago | (#47508145)

The Post Office is also thinking about dropping Saturdays. I can't really begrudge people from having normal hours.

That's always the case. (0)

Anonymous Coward | about 3 months ago | (#47508153)

My experience up until recently, unlike Netflix's promise of a 1-3 day turnaround at their end which gives them lots of wiggle room to degrade service even further, had been of mailing in a DVD on day one, having them receive it and mail out my next selection on day two, and receiving it on day three.

I have no doubt.

When a business first starts out, they are on their best behavior. Then they start to cheapen, cut costs, etc ....

Especailly if they are a publically traded company - gotta keep Wall Street happy with "growth".

Its also to get market share. Kia, Ryobi, PetsMart, .... all started out really good and a great value. Then they turned to shit.

Ryobi power tools were a good value and when they got the market share, they turned to crap.

PetsMart was great when the first arrived - plenty of service, great prices, etc ... until they killed all the mom& pop local pet stores. Now on Saturdays, they have one register open and a huge line. Sucks when you want to buy frozen fish food. Also, your dog bouncing up and down on me is NOT funny or cute - nuzzle my balls and I punch it in the head - and then sue. Your ugly, noisy, shit eating dog is ingredients to my stir fry.

That's always the case. (1)

drummerboybac (1003077) | about 3 months ago | (#47508203)

Quite the pet lover I see. Perhaps some fish filet is in order after the stir fry.

What? (1)

egranlund (1827406) | about 3 months ago | (#47508181)

Summary doesn't make sense to me.

Is the submitter saying that even though they stopped processing disks on Saturday they are still within their defined window of 1-3 days processing?

If so, then what are you complaining about? They promised something and they are still delivering. Maybe they started with Saturday processing just to keep the service level and now the number of disks is not so overwhelming anymore that they are able to cut that day while still meeting their promise.

Re:What? (1)

CauseBy (3029989) | about 3 months ago | (#47508319)

Yeah, golly gosh, how stupid for people to expect the same service that they've had all along just because they are paying the same price. What whiners!

First world problems.... (4, Insightful)

Dega704 (1454673) | about 3 months ago | (#47508193)

Netflix is probably trying to save money by cutting costs. It kinds of sort of sucks but life goes on. Compared to some of the other antics large companies are up to, I have a hard time getting worked up about this.

Re:First world problems.... (2, Insightful)

CauseBy (3029989) | about 3 months ago | (#47508371)

It's just a factor in the marginal utility of a popular service. For some people who paid $8, a 25% increase to $10 was too much. For some people who got 2 simultaneous streams, the 50% reduction to 1 stream was too much. For some people who enjoyed 6-days-a-week processing, the 18% decrease to 5-days-a-week is too much. For some people who enjoyed the huge former library, the substantial reduction in titles was too much.

Add it up: Netflix now delivers less than half the value it used to. Surely some people are squeezed out at the margins when the value of a service drops by half -- I was. Also, surely, a great number of people still find it to be very much worth the money. It's up to Netflix to find the top of the demand curve and they're tinkering around looking for it. I don't blame them even though I'm one of the people who have been squeezed out.

Re:First world problems.... (0)

Anonymous Coward | about 3 months ago | (#47508403)

Each hour the water temperature only went up a few degrees, some frogs never know when to jump out.

Re:First world problems.... (1)

pr0fessor (1940368) | about 3 months ago | (#47508581)

2 simultaneous streams for $7.99 a month or 4 streams for $11.99 {I just checked my account I have 2 for $7.99}

You: This dea's getting worse all the time! (0)

Anonymous Coward | about 3 months ago | (#47508207)

Netflix: "I am altering the deal. Pray I don't alter it any further."

This is news? (1)

scottbomb (1290580) | about 3 months ago | (#47508209)

So a business found a way to cut costs and thereby increase profits? For shame!

Re:This is news? (0)

Anonymous Coward | about 3 months ago | (#47508251)

Well, Netflix IS in the business of sharing (albeit with cost), which is Socialism, apparently!

Re:This is news? (0)

Anonymous Coward | about 3 months ago | (#47508525)

No, they found a way to undercut blockbuster until they went out of business by giving the consumer more choices. Later they just changed the choices. Now you have the choice of streaming or "go fuck yourself" The important part is you get to choose. Now remember for the next election, you can write in obama or you can choose hillary. Once you choose beta, there's no going back. The TSA agent found a missle in mypants.. How fucked up are you if you work for the TSA or the irs or any 3 letter organization? The real dilemma begins once you realize white people don't contribute as much to global warming due to their inherent ability to reflect more solar radiation into space.

Wow (1)

sunking2 (521698) | about 3 months ago | (#47508221)

1st world problems.

Glad I left (1)

1080bogus (1015303) | about 3 months ago | (#47508225)

I used to have Netflix and their 3-dvd with streaming subscription until they almost doubled the cost a couple years ago. I called customer service and they didn't care if I left. Dropped my service the next day and signed up for Hulu Plus. Netflix's DVD service was a better option than going to Family Video and allowed me to still give to the movie industry without illegally streaming it. Netflix's excuse/reason was that the movie industry was charging them more and postage went up (2 cents or something like that). I'm not surprised they are scaling back their dvd service delivery. Like someone else said, it was probably that or raise prices again.

Yes, I know having Hulu Plus still gives to the movie industry (despite the lack to current movies on Hulu) but I felt I needed to stick it more to Netflix.

"...getting the same money for significantly less" (1)

eepok (545733) | about 3 months ago | (#47508259)

"Now with them only working 5 days and many U.S. Post Office holidays, they're still getting the same money for significantly less."

Depends on your definition of the term "significantly less". If peoples' lives were hanging in the balance based on the arrival time of your DVDs, then yes, service is significantly less. If your income relied on Netflix DVD arrival times, then yes, "significantly less". But if the only value coming from the DVDs arriving per the previous expected schedule is that you can get through the entire Gossip Girls collection in 6 fewer days, then no, service is not "significantly less."

Sure you could make an argument for the raw percentage increase in time between DVDs, but without the context of the value of the product delivered, you really can't argue much about service. In the world of complex economics, we tend to term this issue as "not a big freakin' deal, man".

Sometimes service decreases and the cost to the user stays the same. It's a strategic move in contrast of charging everyone more to keep service levels the same after a market as changed. That's business. Don't like it? Try one of the Netflix wanna-be companies and compare the per-dollar value.

As they say... (0)

Anonymous Coward | about 3 months ago | (#47508265)

Pay by the hour and you get lazy workers, pay for work done and you get busy workers.

Same with Netflix: pay a monthly amount and you get poor service, pay per DVD and you get quick service.

I'm shocked... shocked I say... (1)

Lab Rat Jason (2495638) | about 3 months ago | (#47508267)

that people still prefer a physical disk!

I pray every night that god will smite the physical disk huggers... so that Netflix can shift their business to all streaming and actually improve the availability of streaming titles. It hasn't happened yet, but I keep praying.

OP is probably still pissed about the loss of his local Blockbuster Video too.

Re:I'm shocked... shocked I say... (1)

praxis (19962) | about 3 months ago | (#47508631)

You should pray every night that god will smite the rights-holders, for they are the cause of people preferring physical discs. They hug their discs because they have a film that's worth watching on it that's not available for streaming because the rights-holders fear that if they allow streaming then it might be ripped and hosted up on the Pirate Bay and by not offering streaming they are remaining safe in their rights.

Re:I'm shocked... shocked I say... (1)

Actually, I do RTFA (1058596) | about 3 months ago | (#47508695)

I pray every night that god will smite the physical disk huggers... so that Netflix can shift their business to all streaming and actually improve the availability of streaming titles. It hasn't happened yet, but I keep praying.

You have the horse and cart backwards. Because of the first-sale doctrine, Netflix can offer a lot more movies on DVD than via Streaming. They would probably kill the DVD service if they could offer their full collection over Streaming. But the Movie Industry refuses to grant them sufficent rights (which makes sense... they want to sell DVDs too). And the OP probably would prefer to stream movies if he could.

Just another example on why it's better to buy then rent your media.

Netflix isn't worth it anymore (1)

inicom (81356) | about 3 months ago | (#47508275)

Netflix was good, especially when it was reasonable to have both streaming and discs - but when the price went up dramatically to have both, it became less and less appealing. I finally ended disc service because my queue was loaded up with discs that showed "short wait", then "long wait", then "unavailable" without ever becoming available. Things were disappearing completely from the queue as well. Having only streaming became less and less worth it because when they did their purges in the past, I always had some discs in the queue to keep me reasonably satisfied. But having only streaming made the purges too painful to keep giving them money.

Blame Comcast/Verizon? (1)

Yebyen (59663) | about 3 months ago | (#47508307)

Kind of surprised to not see anyone at all here blaming Comcast, Verizon, and the other extortion artists trying to get an extra buck out for Netflix' rising costs and ever decreasing service level. This is the very start of what we all predicted with the decline of Net Neutrality, no?

Re:Blame Comcast/Verizon? (0)

Anonymous Coward | about 3 months ago | (#47508523)

I'm surprised Net Neutrality had such a profound impact on physical disc processing.

Cost reductions take many forms (1)

fruitbane (454488) | about 3 months ago | (#47508325)

This is clearly a cost reduction move on Netflix's part, but that doesn't mean they can pass along the reduction. This reduction may better serve to counter increases in cost elsewhere in the chain, preventing them from having to raise the subscription fee. Manufacturers and service providers can't increases costs constantly, so they have to off-set occasional spikes with reductions. Sounds perfectly reasonable to me.

Netflix is really two companies (1)

Average (648) | about 3 months ago | (#47508367)

I agreed with the company split they tried to implement before.

For all the people who never or barely use the mail side, there are also tens of thousands of rural low-bandwidth customers. Virtually everyone I visit around my in-laws (rural South Dakota, only internet access is via cellular or satellite, either way capped at 3-5GB/month) gets red envelopes.

They should cut Tuesday and Friday instead (0)

Anonymous Coward | about 3 months ago | (#47508411)

Still leaving only 1 day gaps in shipping.

You're still getting what you were promised (3, Insightful)

dirk (87083) | about 3 months ago | (#47508429)

I don't have any issue with this. Netflix did the smart thing and under promised and over delivered. They said it would be between 1 and 3 days and strived to always be 1 day. Now, there will be a limited time when it will be more than 1 day (really, this only affects if they get a disc on Saturday as they would have went out on Monday and now will go out on Tuesday). This is still within the limits they promised. Sure, it's not ideal, but I just don't see any reason to get outraged over a change that will only affect 1 day out of 6 and still keeps them within their promised timelines.

This is how things are done now (1)

fustakrakich (1673220) | about 3 months ago | (#47508445)

Instead of raising prices they just water down your beer and step on your drugs.

what?!? (0)

Charliemopps (1157495) | about 3 months ago | (#47508471)

They should treat packages shipped on different days all the same.
By doing this they are basically throttling how many DVD's I'm able to watch. http://netflix.frogcircus.org/ [frogcircus.org]
They're trying to force me to watch their own streaming content rather than the DVD's I actually want to watch! They are trying to remove competition for their own content.

They should be open an Neutral about when they process shipments. They should "arrive" when they actually arrive at their facility, irrelevant of the content of the DVD or the date it arrived in their facility. We need Shipping Neutrality from Netflix!

Ok, jokes aside, this is fairly ironic.

The 2000's called... (1)

Gator (16820) | about 3 months ago | (#47508503)

and asked for their DVD's back.

NFX DVD replace Cable and TV for me (0)

Anonymous Coward | about 3 months ago | (#47508543)

With Cable caps, Mobile Data caps and a diminishing interest in Suffering through Movie Corral Hoodie Hangouts called Theaters.

I am just about done with commerical entertainment.

I watch about 1 to 2 DVDs per month via NetFlix via the mail.. and its the content from the Producers that has gone down hill in a hurry.. and lots of recycled teenie bopper rehashing of the same threee stories.. Werewolf falls in Love with Vampire, but Romeo loves Juliet.. bleh bleh bleh

TV is a overly stuff advertisement commercial fest for more of the Theatre recycle of TV stories.

It all just pushed out into the streets.. I joined a gym lost 80 lbs and put on a lot of muscle.

I cannot imagine ever going back to that crazy life style.. those that don't escape are going to die a quick obese diabetic death.. darwinism at work.

Governments do the same (0)

Anonymous Coward | about 3 months ago | (#47508565)

In the 70s Canada's federal government would send out kid's games, printed documents, tax forms on paper, you name it. All this is gone, taxes are the same. Wonder where the savings went?

Netflix has the same GOAL as any company out there (1)

MindPrison (864299) | about 3 months ago | (#47508605)

...and that GOAL is to MAKE MONEY!

If you as a customer keeps purchasing their products, why should they bother to lower their prices? If they increase their prices - and you STILL keep buying, they WILL INCREASE THE PRICE until customers is starting to fall off the bandwagon.

Here's a fine example from Sweden. Our government dropped the VAT tax on restaurant food/Service to 1/2. This essentially means that the food should be cheaper for the customers, bring more customers AND more importantly - get them to HIRE MORE STAFF.

Can you guess what happened? The prices stayed the same, no one extra was hired.

I asked my local restaurant owner why she didn't lower the prices, she got VERY OFFENDED and the GREED almost radiated from her when she excused everything with food costs going up etc. so she couldn't lower her prices etc, not hire any new staff etc.

But the numbers don't lie - no one got hired - and their net earnings went up, extra money in the owners pockets, thank you SUCKERS! :)

OMG -- what as first world problem, STFU. (0)

Anonymous Coward | about 3 months ago | (#47508649)

OMG -- what as first world problem, STFU.

God forbid they pay overtime to their employees (0)

Squidlips (1206004) | about 3 months ago | (#47508671)

The is the great thing about corporations; greed has no limit. Take the soft drink manufacturers; sugar is dirt cheap, but not cheap enough so they go for high-fructose corn juice and even that is not enough profits so they try to find the absolute cheapest crapola high-fructose garbage they can.

OP, I introduce to you the 21st century. (0)

Anonymous Coward | about 3 months ago | (#47508673)

21 century, meet OP. He desperately needs your help.

Disk? (0)

Anonymous Coward | about 3 months ago | (#47508701)

What is this "disk" you speak of?

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