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Man Booted From Southwest Flight and Threatened With Arrest After Critical Tweet

samzenpus posted about 3 months ago | from the that's-some-good-costumer-service-work-there-lou dept.

Transportation 928

CanHasDIY writes The old saying goes, "if you can't say anything nice, don't say anything at all." A man learned the consequences Sunday, after Tweeting about his experience with a rude Southwest gate attendant: "A Minnesota man and his two sons were asked to leave a Southwest Airlines flight after the man sent a tweet complaining about being treated rudely by a gate agent. Duff Watson said he was flying from Denver to Minneapolis on Sunday and tried to board in a spot for frequent flyer privileges he held and take his sons, ages 6 and 9, with him, even though they had a later spot to board the plane. The agent told him that he would have to wait if he wanted to board with his children. Watson replied that he had boarded early with them before and then sent out a tweet that read 'RUDEST AGENT IN DENVER. KIMBERLY S. GATE C39. NOT HAPPY @SWA.' Watson told TV broadcaster KARE in Minneapolis on Wednesday that after he boarded, an announcement came over the plane asking his family to exit the aircraft. Once at the gate, the agent said that unless the tweet was deleted, police would be called and the family would not be allowed back onboard." He gave into the threat, deleted the Tweet, and was allowed to board a later flight. Southwest, as one could have predicted, offered a boilerplate "apology" and vouchers.

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name and location tweeted... (0, Troll)

Anonymous Coward | about 3 months ago | (#47527095)

thats harassment.. she should have called the police

Re:name and location tweeted... (5, Insightful)

DaHat (247651) | about 3 months ago | (#47527111)

Using publically visible information (nametag & gate sign) to state an opinion constitutes harassment?

God help the reviewers on Yelp or Angie'sList who give their opinions on different businesses.

Re: name and location tweeted... (-1, Troll)

Nicholas Souris (3764705) | about 3 months ago | (#47527187)

Kimberly did not volunteer the information for internet signage. Harassment.

Re: name and location tweeted... (4, Insightful)

DaHat (247651) | about 3 months ago | (#47527213)

Why do you assume her consent would be required?

The airport is a public place and there is little right to privacy or anonymity when in public... doubly so when you are wearing a name tag.

Re: name and location tweeted... (-1)

Anonymous Coward | about 3 months ago | (#47527419)

Airports are NOT public places, particularly the Gates at airports.

Re: name and location tweeted... (1)

Anonymous Coward | about 3 months ago | (#47527459)

True they are owned by the airport and not the same as public sidewalk, but there is no expectation of privacy at the gate.

Re: name and location tweeted... (2)

Cryacin (657549) | about 3 months ago | (#47527483)

Awesome would have been if he went all dirty harry on "Kimberly".

"Go ahead, make my day..."

airports are reduced rights zones after 9/11 (4, Informative)

Joe_Dragon (2206452) | about 3 months ago | (#47527443)

airports are reduced rights zones after 9/11

Re:airports are reduced rights zones after 9/11 (0, Troll)

murdocj (543661) | about 3 months ago | (#47527463)

USA evil blah blah blah.

Re: name and location tweeted... (1)

Anonymous Coward | about 3 months ago | (#47527275)

Doesn't matter. Not harrassment.

Re:name and location tweeted... (5, Insightful)

Anonymous Coward | about 3 months ago | (#47527295)

harassment/hrasm()nt,harsm()nt/
noun

        aggressive pressure or intimidation.

What kind of sycophant would label this tweet as harassment?

Also, what type of asshole employee would separate a man from his two young children?

Finally, it would be great to see the 180 degree flip in reaction if the airline attendant had been male and the passenger had been female with her two young children.

Re:name and location tweeted... (5, Insightful)

Anonymous Coward | about 3 months ago | (#47527523)

This. As a father with kids, there is a serious double standard. Particularly with women. When my wife goes places with my daughter, she gets helped out, and treated like a parent. When I do the same, it only seems to be other fathers who give me a hand.

Men really need to start to stand up for equal rights.

Damn I used to like southwest (4, Insightful)

Anonymous Coward | about 3 months ago | (#47527099)

Kimberly sure sounds like a cunt.

Re:Damn I used to like southwest (4, Informative)

Anonymous Coward | about 3 months ago | (#47527237)

Southwest has gone downhill fast in recent years. I guess their popularity went to their heads. I've been a fan of Delta recently.

LOL, "American Freedom"! (1, Insightful)

Anonymous Coward | about 3 months ago | (#47527115)

LOL, "American Freedom"!

What?!? (5, Insightful)

SternisheFan (2529412) | about 3 months ago | (#47527127)

So any online criticism of any company has to be a "happy" criticism? The "truth" is no longer welcome? What a screwed up world.

Re:What?!? (2)

Anonymous Coward | about 3 months ago | (#47527405)

Exactly WHEN ha the truth been welcomed with open arms? Not on /. and not everywhere else?

Truth is people let their own biases blind their sight, and prefer to kill or maim the messengers.

Re:What?!? (1)

rmdingler (1955220) | about 3 months ago | (#47527437)

Uh-huh... it's almost as if he got cross with the TSA instead of the airline. Country's going to hell in a handbasket on buttered rails.

Customer service? (5, Insightful)

Calibax (151875) | about 3 months ago | (#47527133)

Pulling a family off a flight and threatening to summon the police seems pretty intense. They must have done something very bad. What? One of them tweeted about poor customer service before entering the aircraft? That's it?

Did the SWA agent seriously think that threatening the family with not being able to fly and reporting the man to the police (for what?) unless he deleted the tweet would be the end of it? Did the agent think the whole thing would be erased from everyone's memory and it would be as if nobody complained? That's not the way it works. Now everyone in her management chain knows who she is, and not in a good way. Creating a PR incident like this will not go without notice. It's a variant of the Streisand effect.

It's not important to the story, but at least one airline I've flown has figured out that it's good customer service to allow people who spend a lot of money travelling on their airline have their children treated to the same boarding privilege - especially as it costs the airline nothing to do so.

Re:Customer service? (4, Insightful)

ruir (2709173) | about 3 months ago | (#47527165)

I would fire the agent for starters, and whoever was involved.

Re:Customer service? (4, Interesting)

aralin (107264) | about 3 months ago | (#47527453)

More, she needs to be charged with extortion.

Re:Customer service? (5, Informative)

Harlequin80 (1671040) | about 3 months ago | (#47527179)

Actually outside of the US it seems to be common practice to ask people with young families to board first anyway. It would be for two reasons, the first one is it looks good to look after the children. Second and perhaps the biggest is families take longer to get settled in, young kids need a lot of assistance and you generally have to carry an inordinate amount of crap. If you are blocking the aisle while you buckle seat belts and the like you are slowing the whole boarding process. So it makes sense - send them in with first and business class.

Re:Customer service? (5, Insightful)

msauve (701917) | about 3 months ago | (#47527233)

That's all good reason for boarding them last - so they don't slow down those who can board quickly.

Re:Customer service? (0)

pkinetics (549289) | about 3 months ago | (#47527355)

THIS!!!!!

Re:Customer service? (5, Insightful)

Yaztromo (655250) | about 3 months ago | (#47527357)

That's all good reason for boarding them last - so they don't slow down those who can board quickly.

I promise the plane won't take off without you. What, are you in a hurry to cram yourself into an airline seat instead of enjoying the comfort of the airport lounge for another 10 minutes or so? Entitled much?

Yaz

Re:Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527375)

That's all good reason for boarding them last - so they don't slow down those who can board quickly.

Actually the problem is with all the freaking people with bags the size of Texas trying to be shoved into the overhead bins.

Re:Customer service? (1)

murdocj (543661) | about 3 months ago | (#47527493)

Yes. Not to mention the guy with his daughter who had THREE oversized bags that he stuffed into the overhead, almost completely filling an entire section.

Re:Customer service? (1)

Anonymous Coward | about 3 months ago | (#47527423)

If they board last then the family probably will not be able to sit together. Having a mom running between seats during a flight to check on her kids would result in even worse issues than having them board early so they can sit together.

Re:Customer service? (1)

ChunderDownunder (709234) | about 3 months ago | (#47527527)

How common is ad-hoc seating? Surely in most cases, seats are allocated at check-in.

Re:Customer service? (5, Interesting)

AthanasiusKircher (1333179) | about 3 months ago | (#47527435)

That's all good reason for boarding them last - so they don't slow down those who can board quickly.

Huh? How does that produce greater efficiency? Let's see, we could:

(1) Let families board with the first half-dozen groups of random people with various privileges ("Now let's have our first class..." [2 people board, a minute later] "Now let's have business class..." [5 people board, two minutes later] "Now let's have our elite Silver whoop-di-do members..." [no one boards, three minutes later] "Now let's have our Bronze not-so-much-whoop members" [2 guys from the back take 30 seconds to realize they were called and slowly make their way up, chatting on their phones the whole way]... etc., etc.).

In that case, the families could get settled with almost no one else on the plane, and almost no one else in economy trying to find their seats.

OR...

(2) We wait until last, and the families join the end of the long line stopped almost at the gate itself of people waiting to get on. The families with more bags per person and more people to strap in and get settled in their seats per person then spend 10 minutes wandering up and down the aisles trying to find places for their bags and get their kids settled... while the attendants get increasingly testy as they have to go up and down reopening luggage bins and find a pillow for Jr. since he's asleep on Dad's shoulder and no one on the plane wants him to wake up when he's strapped in the seat. And the plane is now going to take off late because we needed 15 minutes to board 10 whoop-di-do members who didn't have to do anything, but now it's crunch-time for the parents who could have already been settled in.

I completely understand why airlines do NOT let families on early, because they now charge people extra for those privileges. But if they were trying to maximize efficiency instead of profits, it would definitely make sense to move the families on when fewer people are obstacles on the plane.

Re:Customer service? (1)

murdocj (543661) | about 3 months ago | (#47527519)

I'm not disagreeing that having the families with small children board first makes sense, but what I see nowadays is that it seems like half the plane is either in business class or a member of the "gold star club". By the time all of them board, the lounge is half empty.

Re:Customer service? (5, Informative)

AthanasiusKircher (1333179) | about 3 months ago | (#47527347)

Actually outside of the US it seems to be common practice to ask people with young families to board first anyway.

Yeah, it often is within the U.S. too, particularly for infants and very young children. But I mostly see it used for parents with kids in strollers or whatever, not for older kids or even relatively small kids.

If you are blocking the aisle while you buckle seat belts and the like you are slowing the whole boarding process. So it makes sense - send them in with first and business class.

Yeah, the problem is the escalation of fee structures in recent years. 15 years ago your policy made perfect sense. But now most airlines charge for any checked baggage, which means more people stuff everything into larger carry-ons, and many planes don't have enough room to stuff everyone's bag in.

So, everyone's worried about boarding early enough so that they don't have to have their bag stuffed 10 seats behind them, which will make them the last off the plane.

But, of course, it isn't enough for airlines to charge fees for checked bags -- now they figured out that people don't want to worry about the hassle of finding space for their carry-on, so now for an extra fee many airlines will let you board early (with business class or whatever).

So, it makes it really hard for the airlines to "give away" that option to families to board earlier, when somebody else in coach paid $35 or whatever that day for that privilege. In addition, there seem to be a lot of folks out there who assume that anyone travelling with a small child on a plane must be an evil person wanting to annoy other travelers deliberately by bringing a kid on board (when the reality is that most parents know they usually only travel with small kids on planes when there is no other reasonable choice). So, it will just lead to even more (unjustified?) feelings of unfairness if these parents are given seemingly special privileges.

It's the same crap that causes people to cut people off or not let people merge in traffic. Sometimes it's worth a really insignificant sacrifice to let everything flow better, and letting the kids on early would probably make the entire boarding process faster and smoother. But most people would probably just resent it... and so airlines don't do it anymore.

Re:Customer service? (3, Interesting)

msauve (701917) | about 3 months ago | (#47527369)

" everyone's worried about boarding early enough so that they don't have to have their bag stuffed 10 seats behind them"

I blame the assholes who have seats in the rear, but stuff their carryons in the front because they're too lazy to carry them up and down the aisle.

Re:Customer service? (1)

murdocj (543661) | about 3 months ago | (#47527481)

It's also a common practice in the USA. Every time I fly before the "general boarding" starts, there is an announcement that "families with small children or anyone who needs extra time to board is free to board now".

Re:Customer service? (5, Interesting)

DaHat (247651) | about 3 months ago | (#47527189)

Did the agent think the whole thing would be erased from everyone's memory and it would be as if nobody complained?

To play devils advocate... maybe.

While from time to time we hear stories like this of some employee who acts in a rather bad way PR wise... how often do you think similar events happen and that we never hear about them? Probably a lot more.

The morning after a canceled connection flight I had a gate agent threaten to call security on me for using the word 'safety' with regards to my knees being impacted against the seat in front of me on the upcoming flight.

Granted... it was an excuse for her as she didn't like my attitude (I didn't like having to employ it), I didn't call the media or tweet about the incident, I just pledged to avoid that airline in future... and later upgraded it to a blanket ban after the next time I used the airline (4 years later) a similar event happened where my connecting flight was cancelled and trapping me in the same airport.

Re:Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527299)

There's a lot of difference between a chat at the customer service counter and pulling people off a flight to make one of them delete a tweet that he had every right to post.

Re:Customer service? (2)

DaHat (247651) | about 3 months ago | (#47527359)

You assume that security being called on me would have allowed me to board my flight as I had planned.

That being said, I am not saying both situations are the same, my point was and is that I expect that this story is not unique and that only a portion of them do we ever hear about.

Re:Customer service? (1)

GreatDrok (684119) | about 3 months ago | (#47527363)

" I just pledged to avoid that airline in future... and later upgraded it to a blanket ban after the next time I used the airline (4 years later) a similar event happened where my connecting flight was cancelled and trapping me in the same airport."

US airlines are some of the worst I've ever had the displeasure of encountering. I just got back from some work in the US and had to fly United internally as that was what worked for the necessary connections. The flight was late by two hours but fortunately it didn't matter that time but I was still grumpy sitting in SF for five hours. The next flight was Delta which was OK and on time, and then I was on United again and the same thing happened, delayed by two hours due to weather (aka act of God) and I missed my international connecting flight which stranded me in LA for 22 hours until the next connection. United didn't offer a hotel having left me there at close to midnight. I paid for an hotel myself having confirmed my insurance would cover me but the lack of customer service skills was very apparent. The flights were also lousy with no in flight entertainment unless you put your hand in your pocket and the same goes for food or drink.

I won't fly United again. Consider this my 'tweet'.

Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527267)

Wouldn't Southwest calling the police be considered wasting police time? and isn't that an offence?

Re:Customer service? (1)

DaHat (247651) | about 3 months ago | (#47527293)

Remember that for a threat to be effective it need only be believed by the target... even if there is no actual plan to make good on it.

In a world where after going through a laughable but invasive search by TSA screeners and about to board an aircraft where you are legally required to obey all instructions of the flight crew in order to return to your home many miles away... is it any wonder that even the threat of the police being called might make someone comply?

Re:Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527329)

True but a lot of us don't like line cutters. I don't think @SWA should apologize for doing something while everyone else was doing nothing!

Re:Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527393)

Spoken like someone who doesn't have kids. He wasn't line cutting - he just wanted his kids with him so they could sit together.

Re:Customer service? (5, Informative)

DexterIsADog (2954149) | about 3 months ago | (#47527487)

Spoken like someone who doesn't have kids. He wasn't line cutting - he just wanted his kids with him so they could sit together.

Yes, he "just wanted his kids with him", so he CUT THE LINE. Hey guess what OTHER way he could have had his kids with him? By getting on board with them in their assigned boarding spot!

Re:Customer service? (0)

Anonymous Coward | about 3 months ago | (#47527505)

> reporting the man to the police (for what?)

the police threat was only IF HE DID NOT LEAVE

If he failed to comply with their instructions, they would call the police to have him forcibly removed

RUDEST PASSENGER EVER (-1, Troll)

MonkeyBob (904999) | about 3 months ago | (#47527141)

Why do people with kids assume that they can do anything they want?

Sure, Southwest overreacted to criticism, but the fault lies with the passenger, not the airline.

Re:RUDEST PASSENGER EVER (2, Insightful)

rwven (663186) | about 3 months ago | (#47527171)

The passenger is to blame because the airline threatened legal action over something that wasn't illegal?

Passenger is an idiot, SWA was criminal.

Re:RUDEST PASSENGER EVER (-1, Troll)

MonkeyBob (904999) | about 3 months ago | (#47527265)

Ahhh, so you are one of the douchebags who:

a) try to board at the first sign of boarding despite repeated attempts by the attendants to seat by row number
b) try to force your way through the first/business class line despite being an economy passenger
c) try to bring on enormous bags as hand luggage
d) stands up at the first instant after the plane has taxied to a stop, despite there being at least a 5 minute wait for the doors to open.
e) blames the attendants and gets angry/abusive when you get called on any of the above.

The passenger is to blame because if they hadn't tried to do b) above, this whole thing wouldn't even be on /.

Like I said, yes the airline overreacted - but this whole thing was caused by the passenger, not the airline.

Re:RUDEST PASSENGER EVER (4, Insightful)

pkinetics (549289) | about 3 months ago | (#47527385)

Not disagreeing, but clarifying

The way I read it, he had a 1st class ticket, but his kids were traveling economy. So he was trying to board them at the same time as first class, even though they were not.

On his other leg, the boarding agent allowed it. But on this portion the boarding agents disagreed.

So, rather than recognizing that the other agent had been extra nice granting him a privilege, he disparaged the one who followed the rules.

I'm sure there is more to the story, but the whole thing won't come out cause SW and the agent won't say anything else.

I also don't doubt that someone went a little excessive, but I suspect both sides overreacted.

Re:RUDEST PASSENGER EVER (4, Insightful)

Stripe7 (571267) | about 3 months ago | (#47527331)

SWA is negligent to their stockholders for not keeping up with the times. They should know all about twitter and the effects 1 annoyed passenger can have. It is a matter of training and putting procedures in place. The Gate attendant was in the right, and could have just made the point that she would be annoying the other priority passengers by giving him priority when he was not due it. SWA management completely mishandled it and blew it out of all proportion by stopping the flight and yanking the passengers thereby making a newsworthy story and giving themselves a very expensive case of bad publicity. It could have been handled by just a tweet explaining the policy and why putting him ahead of others would have been bad for other passengers. Then it would not have been a news story.

Re: RUDEST PASSENGER EVER (0)

Anonymous Coward | about 3 months ago | (#47527239)

WTF? Its standard to allow families with small kids board first (after frequent flyers) in many places. I always hate the ones that dont care. Do you know how unfriendly people are to families with kids, shoving strollers aside etc? Now pair that with the parent being dead tired because they've been traveling 10 hours with the kids already. And the kids got sleep over the atlantic while the parents didnt.

I've had enough people squeeze through between the stroller and the wall to take my space away in the elevator etc. to try and be friendly with everybody. If you show the slightest sign of trying to pull something like that you'll have my elbow in your side.

Re: RUDEST PASSENGER EVER (0)

Anonymous Coward | about 3 months ago | (#47527399)

Southwest changed that policy awhile back. Families board after the A group or if they are in A, they just board in that position.

Re:RUDEST PASSENGER EVER (-1, Troll)

Anonymous Coward | about 3 months ago | (#47527261)

Why do people with kids assume that they can do anything they want?

Sure, Southwest overreacted to criticism, but the fault lies with the passenger, not the airline.

Do you also blame rape victims?

Re:RUDEST PASSENGER EVER (1)

MRe_nl (306212) | about 3 months ago | (#47527303)

"(He) tried to board in a spot for frequent flyer privileges he held and take his sons, ages 6 and 9, with him, even though they had a later spot to board the plane" =/ "Rape victim".

Re:RUDEST PASSENGER EVER (-1)

Anonymous Coward | about 3 months ago | (#47527271)

you should be shot in the head

Re:RUDEST PASSENGER EVER (0)

Anonymous Coward | about 3 months ago | (#47527277)

I hold A-List with SWA myself, and I sometimes travel with my young son. He does not have A-List, but from all of my experiences the agents never say a thing because they realize that I fly very often and that I'm going to end up sitting next to my son one way or another, so letting him board with me is the pathway of least resistance. Seriously, this guy had 2 kids with him, that's a group of 3 seats, let's make it easy on everybody and just let the two of them - 6 and 9 - board with the father.

Or not, and play like rules can never be flexed and how wrong it was of this A-List passenger to be pissed that he was being told to board after ALL of the A's when he flies enough to have early boarding.

Personally, I think I would have let them call the police on me. That would have really made this a huge PR problem.

This man, his sons and the agent... (-1)

Anonymous Coward | about 3 months ago | (#47527149)

This man, his sons, and the agent should be put on the next flight to the Middle East. Plainly that's where they belong. With a little help, this relatively minor dispute can, in time, blossom into a conflict of global proportions. Now, why would I want that to happen, you say? Well, portfolio of military-industrial companies of course. So have at it Kiberly and Mr. Minessota. I need to sell some bombs so I can get a bigger yacht.

Is there an SWA Twitter police? (5, Insightful)

Jeremi (14640) | about 3 months ago | (#47527155)

How did Southwest find out about this tweet?

Do they have a team of people sitting around watching a Twitter feed, so that if anyone mentions Southwest they can pounce?

If so, good job guys! You really saved the day here. SWA stock is going to go up tomorrow for sure! :^)

Re:Is there an SWA Twitter police? (5, Insightful)

hduff (570443) | about 3 months ago | (#47527181)

AFAIK, he told the agent he made the tweet, so his "I'll show you" attitude figured into the equation. The agents' "You're not the boss of me" attitude was also a part. Result: Two asshats vie for the title of "Biggest Dick". And they both won.

Re:Is there an SWA Twitter police? (0)

ruir (2709173) | about 3 months ago | (#47527231)

At least one asshat can and should be let go.

Re:Is there an SWA Twitter police? (0)

Anonymous Coward | about 3 months ago | (#47527257)

so in between checking in other passengers, she had enough time to go search twitter and find his tweet amongst the rest of the bullshit there?

something doesn't add up. wouldn't be surprised that if in a few days we hear that the guy was just trying for internet fame

Re:Is there an SWA Twitter police? (1)

DaHat (247651) | about 3 months ago | (#47527325)

Someone probably relayed the 'threat' of the tweet to someone on the flight crew who raised the 'is this a passenger a threat?' flag.

Obligatory Slashdot knee jerk (0)

Anonymous Coward | about 3 months ago | (#47527163)

Boycott SWA! I, for one, will never patronage Southwest again, after giving them my business twice in the past three months.

Re:Obligatory Slashdot knee jerk (1)

pkinetics (549289) | about 3 months ago | (#47527401)

The less people who fly SWA, especially with kids, the more attractive it becomes to those who don't care or don't have kids.

hee hee...

Re:Obligatory Slashdot knee jerk (0, Troll)

Known Nutter (988758) | about 3 months ago | (#47527491)

That's what I'm talkin' about.

I don't give a shit about "bad publicity" or either of these two idiots -- the gate agent or the passenger. I have three upcoming flights with SWA. I'm not one step closer to calling to cancel based on this crybaby's poor-me story.

Next time, guy could just try doing as he's told by those in charge of the situation.

this is messed up.. but what's worse (-1)

Anonymous Coward | about 3 months ago | (#47527203)

is that southwest initially refused to let the frequent flyer take his two small children with him to board, and instead told him to (give up his frequent flyer perk and) board later with them ... or worse, separate himself from children aged 6 and 9? what the flying fuck? and trust an airline, an industry that loses literally tons of luggage each year, with getting his children on the plane without the father present). i thought airlines wanted passengers with children on the plane first because it takes them longer to settle into their seats than adult travelers?

Re: this is messed up.. but what's worse (5, Informative)

caladine (1290184) | about 3 months ago | (#47527297)

For those not familiar with southwest: There is no assigned seating. People board in three groups, A (frequent flyers, people paying extra for early boarding), B and C (everyone else, numbered by check in order). Long story short, he bought the cheap tickets for his kids and wanted a free upgrade. He then threw a fit when he didn't get his way.

Re:this is messed up.. but what's worse (0)

Anonymous Coward | about 3 months ago | (#47527351)

and instead told him to (give up his frequent flyer perk and) board later with them

oh heaven forbid he give up the "perk" and have to board 2 minutes later! for fuck sake why make an argument out of something so trivial. yes they could have just let him on (which as it turns out they did) or he could have just followed the instructions.

Where is Kimberley S? (-1)

Anonymous Coward | about 3 months ago | (#47527209)

Lets hunt down that cunt Kimberley S. andmake her life hell. I fucking hate bitch cunts.

Re:Where is Kimberley S? (0)

Anonymous Coward | about 3 months ago | (#47527335)

Lets hunt down that cunt Kimberley S. andmake her life hell. I fucking hate bitch cunts.

Don't worry, no one here on Slashdot will judge you for being gay.

Good lesson for his kids (-1, Flamebait)

Anonymous Coward | about 3 months ago | (#47527215)

They must be the whiniest little shits, if they're anything like their dad...

Re:Good lesson for his kids (0)

Anonymous Coward | about 3 months ago | (#47527333)

They must be the whiniest little shits, if they're anything like their dad...

Missing the point.. He expressed his opinion and then all hell broke loose, huge overreaction by SWA here.

SW Should Pay! (2)

Jim Sadler (3430529) | about 3 months ago | (#47527245)

Asking customers or others to leave a business has put way too much power in the hands of people unable to handle it. Situations like this deserve a court hearing. At times it may even be in opposition to the Americans With Disabilities Act. For example a stroke victim or a person suffering a mental condition may exhibit unpopular behaviors as a direct consequence of their condition just a Turret's syndrome might cause cursing or obscene utterances. Businesses as well as individuals have to suffer the effects just as the person who bears the illness suffers the effects. Depending upon who is doing the looking even drunken or drug induced behaviors may be a disability. We can not have a pretense that the behavior of an ill person is somehow not part of that person as control is often beyond any abilities that they may have to resist the behaviors. As long as they are non violent I can't see any business denying them access.

Re:SW Should Pay! (1)

pkinetics (549289) | about 3 months ago | (#47527431)

So are you talking about the passenger or the attendant? Cause that works both ways.

And at that rate everything will start being video taped for court records, etc.

Big brother every where because two individuals can't act like mature adults.

And if the father turns out to be the bigger a-hole in the issue, who ultimately loses?

Heck, overall, the only people who win are the lawyers. The rest of us end up paying higher airline tickets to cover the costs of stupid lawsuits.

Give #$%^#% like this 24 or 48 hours (3, Informative)

Enry (630) | about 3 months ago | (#47527247)

Maybe it happened, maybe it didn't. But this immediate rush to blame/defend lets rumors fly around while the truth takes its time.

Execute everyone responsible (0)

Anonymous Coward | about 3 months ago | (#47527253)

problem solved

Re:Execute everyone responsible (1)

gweihir (88907) | about 3 months ago | (#47527321)

You mean the kids? That would be overly drastic IMO.

Re:Execute everyone responsible (2)

pkinetics (549289) | about 3 months ago | (#47527439)

depends. Are they backseat chair kickers?

If you want everyone to go first... (0)

Anonymous Coward | about 3 months ago | (#47527269)

...buy the appropriate ticket. Using one ticket as a placeholder for several others is a bit like trying to cram all of your kids in first class because you happened to buy a seat there.

Police? (1)

digitalPhant0m (1424687) | about 3 months ago | (#47527305)

Police were going to be called if he didn't delete the tweet? What were they going to do, arrest him on grounds of slander?

100% sure there's more to it than this one sided (0, Flamebait)

Bryan Ischo (893) | about 3 months ago | (#47527307)

story. Don't all of you sheep realize that stories like this are posted in this fashion just to get your panties in a bunch so that you'll post irate comments and then keep coming back for more? You're being manipulated here and you're oh so willing to take it because you just enjoy being outraged/offended.

Here's a quote from that very thin story:

"Our decision was not based solely on a customer's tweet," it said, adding it offered the customer vouchers as a gesture of goodwill.

So do you think perhaps there's more to it than this self-serving outrage-inducing article is letting on?

He is lucky not being labelled a terrorist... (5, Insightful)

gweihir (88907) | about 3 months ago | (#47527313)

After all, he committed several unforgivable sins in a police state:
1. Being critical of authority
2. Having an opinion about authority, instead of accepting it as god-like
3. Communicating said opinion

I see sedition, inciting violence and refusing to let proper authority mishandle him. Of course, if he let them call the police, he would probably have been shot.

Southwest Boarding Policies (5, Informative)

MorePower (581188) | about 3 months ago | (#47527323)

For those who don't know, boarding order is critical on Southwest. You don't get a seat assignment, its first-come-first-serve, like riding a bus, once you get on the plane.

You get a boarding pass with A 1 thru 60, B 1 thru 60, or C 1 thru 60 and everyone boards in that order. The A people get great seats and C people get crap (center seats, back of the plane, no seats together for people traveling together, etc).

Frequent fliers get to skip ahead board between A and B groups (assuming they didn't have and A anyway) which still has lots of good seats free. Families traveling with children 4 or under also get to board before the B group (so they can get seats together).

This guy probably had high number B or C tickets and wanted to use his "A-list" frequent flier status to board early and get 3 seats together with his kids. But his kids didn't have "A-list" status and where too old to qualify for family boarding so they would have wait for their high boarding number to get on the plane.

Re:Southwest Boarding Policies (-1, Troll)

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Re:Southwest Boarding Policies (-1, Troll)

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Re:Southwest Boarding Policies (2)

phizi0n (1237812) | about 3 months ago | (#47527427)

ie. their boarding system is utter shit to begin with.

Re:Southwest Boarding Policies (1)

Just Some Guy (3352) | about 3 months ago | (#47527457)

That's interesting, but irrelevant. You don't fix disgruntled paying customers by humiliating them in front of a crowd. He tweeted about his initial experience; you think he'll meekly shut up about the follow on treatment?

He might've been acting like a pompous, entitled ass. If your job is serving the public, you have to get used to dealing with pompous, entitled asses in ways that don't make your entire organization look bad.

Tell me how... (0, Flamebait)

jmd (14060) | about 3 months ago | (#47527327)

this is news worthy for slashdot.org?

Re:Tell me how... (1)

pkinetics (549289) | about 3 months ago | (#47527445)

Apparently anything involving twitter is (checks top again) transportation related??? Huh?

Re:Tell me how... (0)

Anonymous Coward | about 3 months ago | (#47527507)

Sgt. Schultz, is that you?

Oh? Didn't you know? Slashdot is full of Hogan's Heroes now that every airport has been converted to Stalag 13 by the TSA etc.

Don't worry, the SS Gropers will be here shortly to interview you over your concerns.

2nd tweet (4, Interesting)

Ogive17 (691899) | about 3 months ago | (#47527361)

I would have made a 2nd tweet that Southwest threatened police intervention due to the 1st tweet then asked for the city police (not the airport police)

80 years ago... (-1)

Anonymous Coward | about 3 months ago | (#47527381)

Hey USAmericans! How it feels living in a totalitarian state?
Please remember: "The land of the free", and wake up!

Why did he roll like a pussy? (0)

Gothmolly (148874) | about 3 months ago | (#47527389)

I'd have told SWA "Go ahead and call the cops. You'll hear from my lawyer."

Re:Why did he roll like a pussy? (1)

Just Some Guy (3352) | about 3 months ago | (#47527473)

No, you wouldn't have. You cannot win an argument with a flight crew; if they say "get off", you're getting off. There's absolutely no way to appeal that decision in the moment.

Re:Why did he roll like a pussy? (0)

Anonymous Coward | about 3 months ago | (#47527485)

Probably because he wanted to get home that day and not subject his children to all that BS.
He can always go after SWA after the fact from the comfort of his home.

This Guy has to be a True A** (2, Interesting)

njhunter (613589) | about 3 months ago | (#47527403)

Every time I fly Southwest, their people are energetic and happy. They are probably the best in the business, probably a class unto themselves. This guy however, with what information has been let out, had to be extreme. I'd "luv" to hear what other passengers thought of his behavior!

IANAL but... (1)

Edis Krad (1003934) | about 3 months ago | (#47527409)

... isn't that extortion?

this story is missing information (3, Insightful)

fightinfilipino (1449273) | about 3 months ago | (#47527413)

my guess is that things were not as one sided as this story leads to believe.

just because a passenger is a customer that should be treated with respect does NOT mean that the passenger doesn't have to follow crewmember instructions. if the passenger was being particularly difficult because he had his two snowflakes in tow and did not want to abide by Southwest's procedures, he should not be allowed on the plane.

given what's happened recently in aviation, one would think safety is important. safety shouldn't be shrugged off merely because a passenger whines when he doesn't get out of the ordinary preferential treatment.

Re:this story is missing information (1)

Anonymous Coward | about 3 months ago | (#47527475)

Federal regulations say he has to follow flight crew directions when he is on the plane. The incident and the tweet happened before he boarded the plane.

What the hell has the boarding order of passengers got to do with aircraft safety? It's painfully obvious you don't have kids.

Southwest seating (0)

Anonymous Coward | about 3 months ago | (#47527471)

For those not familiar, southwest boards everyone in 3 groups: A, B and C. Business class gets A 1-15 and A-List gets the early A's that are left. Southwest also has Pre-boarding for the handicapped which boards before the A group. They also have Family Boarding which boards between the A and B group. There are plenty of seats left at this time for your family to all sit next to eachother.

The lesson here isn't to be quiet, but... (5, Insightful)

Nutria (679911) | about 3 months ago | (#47527517)

to tweet her rudeness after you land.

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